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Some numpty wants to arrange a courier for collection only item. What do I do?

(83 Posts)
EmilieFloge Tue 03-Jul-12 06:52:22

I sold a chair on Sunday night. The buyer lives miles away.
I was paid by paypal (thanks a lot) on Sunday night with no message, so yesterday I emailed to ask when they wanted to collect it.
I got a message in the evening saying they are just arranging a courier and what is my address etc.
No idea what sort of courier - if it's someone like Parcelforce I'll have to wait in all day AND wrap the bloody thing up, though I suppose it might be a normal furniture courier but if it is, that'll cost a fortune for a £10 chair so seems unlikely.
Also I'll need online tracking as she paid by paypal.
What can I do?
I've just replied saying that I am not able to wrap the chair for a courier, I cannot wait in all day and I will need online proof of delivery.
What do I do if she insists on sending someone else? I guess it's only a tenner and it might all be fine, but seriously - I hate new ebayers.
She only has a low feedback, so clearly doesn't get that you are supposed to discuss these things before bidding.
I don't want a neg for this. Any thoughts most welcome.
Thankyou smile

EmilieFloge Wed 04-Jul-12 10:12:39

ItsOnly - you are very brave!!! Well done!!!

Fergoose thankyou very much, I tried posting on the answer centre and had a few replies but not altogether very helpful.

Do Ebay staff actually watch the community boards and step in?

fergoose Wed 04-Jul-12 10:21:10

There is an eBay chap called James who sometimes posts or steps in - his email address is floating around there somewhere.

EmilieFloge Wed 04-Jul-12 10:23:43

Brilliant...many thanks smile

I am resigned to whatever she throws at me now, but she's not having the bloody chair. No way!

differentnameforthis Wed 04-Jul-12 10:34:16

I think it is a bit off being bitchy over couriers etc. You wanted to sell it, you did & you don't want them to collect it?

hmm

EmilieFloge Wed 04-Jul-12 10:39:29

Bitchy?

fergoose Wed 04-Jul-12 10:40:08

It is not a case of being bitchy - if you want collection only at a set time that is fine. If you don't want a courier collecting that is also fine. If the buyer did not like those terms they should have bid elsewhere. Lots of sellers will not wait in all day for a courier - especially when they often don't turn up or are late. I refuse to have buyers collecting items in person - I don't want strangers at my door when I am on my own. I have had buyers insisting on collecting and I have refused - that is my right as a seller.

The seller clearly stated collection only with cash - they did not say they would package it up and wait in all day for a courier to turn up. The buyer could have clarified this at any time before bidding. Now they are just digging their heels in.

They could have quite happily cancelled the transaction giving seller back their fees and moved on. It is only a chair, I can't understand why a buyer would be so nasty to be honest. So now the seller has fvf to pay and relisting fees too, plus a buyer causing trouble - life is too flipping short for this kind of grief isn't it?

EmilieFloge Wed 04-Jul-12 10:43:54

Thanks Fergoose...as I said if she had asked beforehand I might well have agreed, But she just barged on in and demanded I do it her way - basically, if I was expecting her to take a risk that she'd be held responsible for something, and I'd be off the hook no matter what happened, she wouldn't want to do it.

But that is exactly what she is expecting me to do. And I won't. And by being so incredibly rude to me in the process she has really made sure that I won't do it. I wish people could just be friendly - my messages to her were friendly from the off.

EmilieFloge Wed 04-Jul-12 10:46:26

Also it is something I would not demand or expect from a seller. I would ask politely before bidding, then if the answer was no, sorry, I'm not happy using a third party, I'd respect that and not bid.

And if I had bid on the offchance and the buyer said no, I'd apologise and let them relist it/reoffer it to someone who they were comfortable selling to.

It's like she is expecting a faceless service without any thought that I might be a real person trying to protect their own interests - and hers, as if it is damaged, she will only have to return it at her own cost.

fergoose Wed 04-Jul-12 10:50:42

I wouldn't engage with her any more if I were you - it really is not worth upsetting yourself. I have had the seller from hell this week, and it has been so upsetting and hurtful, I cannot even begin to describe how awful it has been. I nearly closed my eBay account over it. I have tried not to take it personally, but it is difficult not to. Seller has my money, I can't get it back, she has sent me a wrong item which was so stained with v odd marks, dirty and also a bag of rubbish, I had to just return to sender. A friend told me to just walk away, she is an evil person and I was never going to get the resolution I wanted, and my friend was right.

Anyway, the moral is you cannot win with some folk, and I could have kept trying to get money back, sort out the problem or whatever, but I was just not going to win with that person. So I have decided to walk away. It is just not worth getting yourself in a state over - and unfortunately some people are just plain mean or nasty and you will never reason with them.

Sorry, bit of an essay - but you know - it really is not worth it. With such a wide audience you are going to encounter all sorts of people, and sadly every now and then you will come up against someone who is awful - law of averages and all that. But you will also come across fab people, polite, helpful and also keen to sort things out in an adult fashion if stuff does go wrong. A little bit of manners and courtesy goes a long way doesn't it and the mark of a good seller is how they resolve if there is a problem I think.

If she negs you, then you get to reply and warn other sellers off. So its not all bad.

personally I'd take the hit on fees and the neg because NO WAY would someone so rude be getting my item.

Go back to ebay, tell them the item clearly states pickup in person and that she is refusing to comply with this.

I have a couple of times had people refuse a request to cancel a transaction - my listings always state that I don't ship overseas and if an overseas bidder wins the item then I will refund their paypal and put in a request to cancel the item. Once someone refused the cancellation so I just didn't send the goods and they got a refund via paypal once they'd gone through the resolution. I just let them think it must have got lost in the post.

(I hasten to add that I've only done that ONCE in over 600 sales in 7 years though. And the buyer only ended up with their money and no item, which is where they'd have been if they'd read the listing properly).

If I ask for local pickup for a large item its not just for the convenience of having to open the door and they take the thing. Its because right there, in front of you, they let you know that the item is what they want and in the condition they were expecting. Sending something by courier can leave you wide open to 'the thing is dirty I want 50% refund' type shite from crappy buyers and I won't take that risk. I'd rather lose the selling fees.

fergoose Wed 04-Jul-12 10:56:39

I had a seller open an unpaid item dispute against me, even though I paid immediately, they never sent the item and eBay eventually refunded. Then the seller opened unpaid item dispute, which will give me a strike and remove the neg I left for them - and eBay cannot and will not do anything about it. Apparently it is a glitch which seems very odd.

EmilieFloge Wed 04-Jul-12 10:56:39

Fergoose that sounds dreadful. I'm so sorry you're dealing with this. I know how you feel - remember the sofa thing from about 6 months ago? That went on for a month before the chap eventually caved and refunded me. It was like being in hell, every day waking up not wanting even to look at your emails for fear of what will be waiting for you.

It does take over your life totally and I completely understand why you are walking away, though I wish there was something that could be done. Sometimes repeatedly calling ebay CS till they make enough contradictory decisions/mistakes to thoroughly wrongfoot your seller can work, that's what happened for me - they made an error, I complained, they reset the entire case in terms of dates and the seller panicked and decided enough was enough. Incompetence can work in your favour smile

I'm just sorry you've come across one of life's weirdos. It's totally random and very unfair...this thing I'm going through is nothing compared to some.

EmilieFloge Wed 04-Jul-12 11:01:44

Flibberty - yes, me too. I'd rather they see it first, tbh I was wary instantly because I thought, you are paying through the nose to have this crappy chair sent 100 miles, you will probably say it's crap, then expect a refund, and I won't be able to do anything. Or your courier will drop it and I'll be liable.

Her attitude is just another few nails in the coffin tbh. You HAVE to work with reasonable people because things often DO go wrong through no one's fault and those things will need resolving calmly and fairly.

I can just picture this one letting the couriers off the hook and claiming against me...she just would. I know it.

I've been negged before back in the days of retaliation - once for apair of very dirty shoes and once I think for a £300 lot of antique things which never arrived and may not ever have been sent...the seller was apoplectic with rage that I put in with paypal. I was called a lot of interesting South USA style names. And she said she was dying.

fergoose Wed 04-Jul-12 11:16:59

Thanks Emilie - it's fine - I am a big girl, have dealt with a whole lot of worse stuff this year, maybe this is just the proverbial straw and camel's back! You are right it does consume you totally, and it is hurtful and awful.I could go to the police I guess but I just can't be bothered. Have enough other stuff going on at the moment without eBay grief too.

Anyway - onwards and upwards. If you don't relist your item how about finding a nice charity or shelter to give it to, or we have a local refurnish place, they collect stuff then sell it at reduced rate to people on working families or benefits. Would be nice for something good to come out of the hassle you have had - karma and all that. smile

AdventuresWithVoles Wed 04-Jul-12 11:35:31

Emilie please link to your auctions, I am so intrigued to see what chair was worth so much fuss!

EmilieFloge Wed 04-Jul-12 11:36:24

that's not a bad idea...we have somewhere like that too, just collected a sofa bed from us yesterday! I should have given them the chair as well...we buy things from them too, they are great.

I do hope that things improve for you. It can't go on like this for ever. Something good will happen sooner or later. thankyou again for all your time helping me out, I feel so much better just having your support.

SoupDragon Wed 04-Jul-12 11:37:12

I would be tempted to smash the chair (or a similar one) up and send her a photo saying "unfortunately it was damaged when being packaged up".

EmilieFloge Wed 04-Jul-12 11:37:55

AWV, I'm ashamed to - it's rubbish! It's really old...'vintage' or retro style, I think 1960s, certainly not worth paying a courier to collect.

She buys a lot of this stuff, apparently they refurbish cafes. I did describe its faults but can't imagine why she would want it!

EmilieFloge Wed 04-Jul-12 11:38:25

Soupy, LOL gringrin

the hazards of packing things eh

fergoose Wed 04-Jul-12 11:38:36

Thanks Emilie - am fine. Have a new kitten who is the best medicine smile Am happy to help anytime.

If the woman does up cafes then your chair will be worth a lot more than £10 plus courier TO HER.

Go on, smash it up.

<<goes under the stairs to fetch dp's sledgehammer>>

fergoose Wed 04-Jul-12 11:47:21

have you seen how much shabby chic stuff sells for on eBay? I have just had to refurnish my whole house so have done extensive research!

5madthings Wed 04-Jul-12 11:49:29

what a rude, unpleasant woman!

i have to say if i see something i want and its collection only then i will email the seller and ask if they will accept a courier, if they say no i dont bid, simples!

what a cheeky mare, hope you get i resolved!

EmilieFloge Wed 04-Jul-12 11:54:21

LOL Flibbers! Pass it over here! <rolls up sleeves>

Thanks guys, you are all amazing. Whatever she does now I don't think I really care any more.

As long as the chap I sold my bike to isn't like her, we'll be alright...smile

By the way if she argues any more, sellers have to OFFER paypal on their listings. But they are not obliged to take it.

Let us know any further developments, and by the way if you had listed it as 'shabby chic' in the first place you'd have got a higher price. I put an old briefcase/handbag on at 99p start which didn't sell. A friend advised I relist it as 'vintage' and I got £23!!!

People really ARE that gullible...

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