Mumsnet Talk

Ok this is for DH! Bear with me

He bought an item that was listed as collection only (not local to us) but prior to buying he contacted seller to ask if he weed no ck it for a courier to which the seller agreed no problem.

It only sold for the start price, Dh was only bidder - to buy this item would normally cost a fair bit!

Dh contacted him to sort courier and he has been replying but very slowly. He then gives a 1 hour time slot for which he will be available for the courier to collect - obviously impossible. DH calmly explains that this is not possible etc etc. Days go by with no contact. He then gets back saying he now has to take a day off work, it wasn't worth it for what he's left with after fees etc etc (note, all of his messages have had an agressive tone) and it would probably be Monday for collection.

DH replies saying Monday is fine he will arrange it, but if it's really a lot of hassle, refund the money and he will agree to cancel transaction etc.

Bloke finally gets back stating it MUST be Monday and if courier doesn't come he's keeping the item AND the money oh dear! He only has 13 feedback or so, but to be honest - I wouldn't trust him to not be there on Monday anyway, then we've wasted courier money too.

DH has replied asking what his problem is, that it's not his fault it sold for so little and that he has already said refund the money - which he has asked him to do yet again now.

Thing is, he's making it sound like we've been messing him around (we haven't) but I don't like the tone of the messages and think he should be reported - or should DH just start an item not received claim via PP?

Also can't find page where best to report the seller!

thanking you

Problem is unless he's actually threatened him you can't get a refund unless he doesn't send it. I would ask him to confirm in writing the item will be available for collection on Monday between X and Y. In all likelihood he will send it on Monday and just whinge about it. But if he doesn't obviously file a claim. But next time don't ask pick up only things to be posted, it rarely works out. People put pick up only because they are bloody lazy a lot of the time, so it's hardly surprising they don't want to cooperate. Esp if it sells for 99p.

My sympathies though, there are a lot of oddballs on ebay.

we have things couriered all the time, first problem we have had in years to be honest. I've never had anyone not co operate - it didn't sell for 99p though either! So to be honest - it wouldn't stop me asking someone else!!??

We will not be arrangng courier now - from someone who says make it monday or I'll keep the item AND the money?! We most probably will not get courier money back if we book it and he isn't there so not going to book it now to be honest, do not trust him one bit. I don't think he was lazy either, he s inexperienced and it is not the sort of item most people would think could be sent!! Or if you have no experience of these things.

I know Dh can get his money back through PP anyhow, just seller is not very nice - he agreed to pack it, DH has been pleasant throughout, why should seller get away with being an arse. Dh has politely said twice that he is happy for the seller to change his mind, no problem - but he seems to insist on stll moaning about it and trying to trudge ahead with it.

After paying for it DH emailed and asked when would be convenient for collection. no reply. then days later a brusque message form him saying "when's this going I want it gone"

He also takes days to respond to any email - DH won this item a fortnight ago! So asking him to confirm in writing the Monday thing would be useless I suspect.

Oh and seller also lives in a place where there s a lot of snow and has been problems, so i suspect there COULD be courier issues at the moment now anyway - goody!

Oh and (sorry!) i also suspect he is lying about Monday anyway, as who in their right mind, books a day off work purely to have something collected, that they don't really want to send, that they wanted more money for and has already said plainly that it is not worth their while? I think he genuinely thinks he can keep the money and the item.

Nah he sounds like a loser - you are right. But complaining to ebay will only get your money back and not the item. I'd neg him severely to be honest. He can't return the favour.

Make a Paypal claim. He'll be onto a loser trying to keep the money.

Shame for you to have to go through this crap but people on the Internet are weird they seem to lose their morals when they log on.

yeah thanks, we just opened paypal claim, surprise surprise he hasn't responded.

Fwiw I don't think he is being unreasonable asking for a 1 HR window for pick up. If it was a private collection it is normal to give a pretty exact time.

sooty he actually agreed to courier before end of auction, OP asked in advance not after auction, we live in scotland we do what OP does frequently and arrange courier as people imagine will be too heavy or wrong shape

he could have said when OP emailed him sorry couriers too much hassle no safe place to leave parcel and can't take tiime off work so unless you arrange staurday courier its no deal, the best with any courier is a 4 hour window i believe at a big price

but he said it was fine and now he is messing them about he is out of order and should just take up offer to cancel

This is why I don't agree to have courier collect, and I'm a SAHM, but it's bound to be inconvenient for me. Hope you sort it out.

sooty - you find me a courier that offers a guaranteed 1 hour time slot collection to non businesses please. He said it knowing full well it wasn't available. Yes obviously if we were collecting in person, we arrange a time and we are bang on time anywhere - but hardly comparable to a courier collecting. he already told us he wasn't happy about it all because of what it sold for , DH was more than happy to cancel the auction so he gets his fees back if it was, in fact, too much hassle after all. he completely ignored him. He lives in the middle of nowhere and it is a very very specific part for something, so the chances of selling it locally to him are probably very slim anyhow.

DH contacted him immediately with payment straight after the auction ended to ask when would be a good day etc for him, he ignored him for over a week then sent an abrupt email saying "when's this being collected , I want it gone now" literally that was it. We've hardly been unhelpful here!

maxy where is it coming from - if it's near me I'd be tempted to go get it and get a courier to get it from me just to piss him off at this point.