Mumsnet Talk

Please help, we are not sure what to do. I was told in August I would need to be assessed & moved from IB to ESA & filled out all the forms. My GP then faxed Atos to request a home visit for my assessment as I am too poorly to go out to the centre.

After that we heard nothing until a coupld of weeks ago, when a man just turned up on my doorstep! He didn't show me any ID but said he was from DWP to carry out my assessment. I was quite shocked & scared as knew nothing about this & he went away again.

We complained t Atos about this by e-mail & letter & last week had a letter back from them saying they would investigate. But they claimed to have sent me a letter with the appointment for my home assessment.

Today I received a letter from the Jobcentre telling me they have stopped my IB & I am no longer eligible as I failed to attend my assessment!

Please help, I don't know what to do & am panicking! We can't cope without that money & they have just ignored what happened & our complaint & stopped my benefit!

ok write down everything you want to complain about then call up and explain your situation. Make sure you get the name of the person you are talking to should you need to make your complaint in writing. Meanwhile, can you speak to a local disability resource centre and have them help/make phone calls on your behalf etc? Citizens advice? Good luck. Hope you get it sorted quickly