for the loast few years we have been over paying for gas, electricty and BT (built up a small debt on that one but now cleared). Each year they return the overspend - DD comes to more than annual bill - but now I could really do with having the amount of my DD reduced.
Everytime I have mentioned this before they have fobbed me off saying they cannot do that as our spending may increase.
Howevere we have a credit balanmce on each account and need the money.
Anyone know what I can say to make them realise that we could do with reducing the DD to a sensible level without having an account in arrears?