The Book People - poor customer service

(6 Posts)
jimswifein1964 Wed 02-Jan-13 21:00:10

I agree that the company itself has always been great when I've contacted them - but they really need to change to a better courier. They leave parcels in full view, in torrential rain , etc etc.

PolkadotCircus Wed 02-Jan-13 20:56:42

I've always had fantastic service.

I order loads and have done for years,never had any damaged,often arrive in the bags which I use again.

Only problem I've ever had was half an order that didn't turn up from Red House(same company ).Customer service were fab(very nice) and replacements turned up 3 days later.

Willemdefoeismine Wed 02-Jan-13 19:16:56

I have had one parcel where the books were very slightly damaged but have to say that I didn't complain - would have done had they been pressies for other children though. I think it might be the courier to blame rather than them per se, although there is an issue with books not been well-enough wrapped. I'm always annoyed because the courrier always leaves the parcel on our doorstep in full view of everyone who passes, even though there are plant-pots behind which they could hide it!

Goandplay Mon 10-Dec-12 22:11:18

I've had awful service waiting 8 weeks plus for a refund. The reason they gave was they were very busy - in October! I had to chase 3 times and never received an real apology or explanation.

Corriewatcher Mon 10-Dec-12 21:46:21

I've used the Book People lots and have never had a problem with them. In fact, a book arrived today - in the bubble wrap bag rather than in the box. All was fine. Can understand you're annoyed though about being expected to wait 3 days for a proper response as you might well have ordered Xmas presents. Hope you get it sorted sooner than that.

Dancergirl Mon 10-Dec-12 21:31:02

I ordered 3 books from them which arrived today. In a bag, not the usual box. It did have a bit of bubble wrap lining but the books weren't secure inside and hence 2 were damaged. On one the corner had actually split open.

So I phoned the Book People who made a note and then said Customer Services would contact me to get the books replaced. I would get a call 'within 3 days' as they are v busy with calls from over the weekend! angry

I think that's not on, firstly to send the books out with little protection and then have to wait 3 days to speak to someone about it. Anyone else had problems with them?

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now