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childminder cancels contract and takes money(33 Posts)
Hi. I recently signed a contract with a childminder in january 2013. I gave my two week notice on February 10th. I had family issues and had to go stay with my mum on the 11th of February. This was an unforseen emergency and unfortunately coincided with the first week of my two week notice period. The childcare provider was made aware of this and had no problem as she was paid in lieu of notice.
After staying at my mothers for a week I returned to my home on the 17th of February. My daughter had her last week at the childminders as the two week notice ended on the 24th of February. When I had text the childminder to say my daughter would be attending her sessions the childminder refused to look after her as she said that I has not contacted her for 7 days. She did not give me any written notice of cancelling the contract and she never refunded the money back to me. In summary she took my money for that week and did not work.
Since I am not rich I have been using citizens advice bureau for advice and I have sent the relevant letters via special delivery. The childminder is refusing to accept them and is saying that NCMA have advised her not to talk to me because the contract has now ended, she is also saying that I have to have a letter drafted by a solicitor to send to hers as they will not deal with myself. The other thing is that she never gave me a copy of my contract and is also telling me that NCMA is advising her to not give me a copy.
I really need some advise from other parents who have been through the same situation.
Message withdrawn at poster's request.
Wouldn't that be the citizens advice bureau?
Firstly it's nonsense that you have to have a solicitor many people cannot afford solicitors and solicitors must deal with self represented parties in person.
Send the letters by first class post to her known address - this is adequate service. Or ask a third party to put them through the door.
Has she told you of the identity of her solicitors? If so, send the letters to the solicitors. I take it you are giving her a warning to return the money with a 7 days to do so or you will issue small claims court proceedings? If you want to post the anon copies of letters on here we can help and also small claims easy to do.
Have you got any other proof other than the contract with regards to the 2 weeks notice? Did you do this in writing? Did she accept in writing (copies texts emails fine). Do you have any emails texts etc that confirm how often your daughter attended and for how long, charges etc. a contract can be implied from other evidence.
Hopefully a CM on here who is aware of the NCMA rules can assist with regards to obtaining a copy of the contract now, but I would complain about this to her professional body and also ofsted.
Oh and copy this thread in legal as well and the lawyers on here incl me will help
If she's been paid PILON, does that not mean she's no longer working for you from that point? So if you mutually agreed payment in lieu, she was not expecting to do any more work for you. The pay was compensation for not being given full notice.
I read op's thread as she had to give 2 weeks notice and she did, in which time cm should still be working for her, op would have had to say she wanted contract to end immediately and pilon for that the apply?
I am confused.
You say you gave your childminder had no problem as she was paid in lieu of notice (coincidentally two weeks before contract ended).
As far as she is concerned, correctly, you paid her in lieu of notice (as you yourself said) therefore ending your contract with her immediately. You also withdrew your daughter immediately.
As far as I can your childminder is entirely correct.
Sorry I missed the in lieu of notice bit in the op. Did you let her know you might be back before the end of the notice period and thus may wish her to work beforevthe end of contractual notice period. As in lieu of notice does mean contract has ended so there may be confusion between you about this term.
How much was that weeks pay worth? I'm wondering if this is worth it given the scope for confusion in your conversation when you went away.
Sounds like there was some miscommunication. You gave notice and intended to send your child during that notice period but did not do so for week 1, so childminder may have assumed you would also not be attending week2. It may be down to something you had said, such as payment in lieu of notice, when you told them you would not be attending for week1. But did you say it was only for a week?
Small claims court would deal with this sort of thing in my view. The amount of money involved is probably under £600. It may be helpful for you to give us an idea of how much money is involved, as there are costs involved in taking things to small claim court and there is your time and your general wellbeing to take into account, anxiety level, worries about what happens in court, taking time off work to attend the court hearing (though not sure you have to attend).
Look at the evidence, is there any thing written down in any form, in particular about your child not attending week1 but would be attending week2.
Most childminders ask for at least 4 weeks notice. If you said you had to take your child out immediately and offered two weeks fees in lieu of notice, this means she would not have expected your child to attend from that point. She may also actually have thought she was doing you a favour by accepting this instaed of four weeks fees, which may be why she is not best pleased with you now.
Was thinking exactly the same as minderjinx, how much notice were you required to give?
1. childminders do not have a professional body: the NCMA has no regulatory or supervisory role over childminders and have no mechanism for dealing with complaints from childminders' customers.
2. Ofsted only regulate childminders with respect to compliance with childcare regulations and have no interest in the conduct of their business.
Hope that may help
If she was paid in lieu of notice, then the contract is ended from that point and you no longer have a contractual relationship with her and no longer have a place in her setting. That's what in lieu of notice means - instead of notice. So you didn't actually have a notice period during which you could still send your child.
Your thread title is incorrect.
YOU ended the contract and she kept the money IN LIEU OF NOTICE.
Nowt wrong with that sorry.
Sounds like you mucked her about to be honest.
It sounds like it all depends on how and by whom the phrase "pay in lieu of notice" was actually used.
If you used the phrase yourself when talking to her, then she would be quite reasonable to assume you meant, as others have posted above, that the contract was over effective immediately, the pay was compensation for the lack of notice, and she had no further obligations to you.
If she used the phrase to you before you went away and you didn't correct her, then it's amost as reasonable, and you probably still don't have a case though you could argue that you didn't hear/understand what she meant.
If this phrase wasn't used then you may have a case.
Personally I would just move on. The maximum you can gain from fighting this will be about £40. It will definitely take many hours of your time to fight it - you would be effectively working for less than minimum wage to do so. Walk away.
Ok I didn't know what 'in leiu of notice meant', I thought that it meant you paid the childminder in advance as I paid the childminder amonth in advance, therefore I paid the childminder for the month of february on the 1st. As my daughter went twice a week the terms were that I give two week notice period, as the childminder explained I give her notice on a date and 14 days later my daughter no longer goes and I do not need to pay her any more money. The childminder surely should not jump to any conclusions as to whether I bring my daughter for the last two weeks, especially if there is no evidence I.E letter form. I gave my notice verbally as again the childminder said this was ok to do and as I do not have my copy of the contract i could not check, the childminder wrote a letter to me confirming the notice and the words 'in lieu of notice' are not used, the childminder has since shown me the contract as she will not give a copy and it says that she has to have two or more reasons to cancel my contract. She knew that I was at my mothers before I gave her notice.
Thanks to the help
Also just to clarify I never had to pay a deposit at the beginning I paid from the moment I signed the contract and that was to cover that month period. As far as the childminder had told me, she said she worked her notice period. The bottom line is she is claiming that I cant have my contract, showing me is one thing but to actually sit down and read it is another I was never given that opportunity. I would never muck anyone around when it comes to money I wouldnt want the same done to me.
Apart from the letter from the childminder giving evidence of the nptice and to say that she could cancel my contract due to no communication for 7 days plus, I have not had anything else from her. I do not not have any real idea why she has kept the money and also why she will not allow me to have a copy of the contract. I have not had no form of letter to say that the contract was terminated the day I gave notice.
The main perogative here is that I am being told verbally and through texts yhat she has been advised through ncma that she does not need to give me a copy of the contract. This is against the data protection act, that contract states my daughters and mine personal details. Also I cannot get it legally checked over to say whether she is the right or wrong.
It seems to me that there has just been a big misunderstanding and break down of communication between the two of you. Did you tell her that you would be at your mums for the first week but back for the second? Sounds as though you didn't which would make her assume that you weren't coming back.
I think you will have to put this down to experience and you should use this as a lesson for next time - make sure you receive and keep a copy of the contract, put all things in writing and communicate more.
I think there has been a misunderstanding too, but the childminder (when she was contacted) was still under contract and therefore should have had your child or if she had filled the space, offered a refund for that week.
There seems to be a number you can call on the Nmca website, I don't know how helpful they will be, but at least you can clarify with them that you should have been given a contract.
I would then write to her again and state that she had been paid for those two notice weeks and therefore should, under the contract, have been able to provide care for your child. You therefore, expect for the fees for that week to be returned to you by xxx date. If they are not forthcoming, you will be forced to take the matter to a small claims court. This court can also award any extra costs you have incurred as a result of her not providing the contracted care and any costs you have incurred as a result of having to attend the court hearing.
ok so you gave 2 weeks notice on feb 10th but you had to go away from teh 11th til 17th so DD couldn't attend and when you returned on 17th CMer refused to take Dd even though she was paid up til 24th and notice didn't end until 24th?
also, what date did you tell your CMer that your dd would be returning from your mum's on?
I had said to her that I was not sure but would txt her when I was back
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