Lindo Wing - great delivery, horrible after-care for baby

(13 Posts)
mommacita2012 Thu 22-Nov-12 13:31:39

I had my third baby 2 weeks ago at the Lindo Wing [at St Mary's Hospital]. The actual (natural)delivery went well and cannot complain about the mid-wife or consultant(Tariq Miskry, who was very good). The issue I had was after delivery...the pediatrician from St Mary's came over to do a standard examination..she seemed rushed (was 3 hours late) and after [a cursory examination of] the baby, said he most likely had a case of Erb's Palsy.

The radiologist took an X-ray of the wrong part of the baby's body - the neck, not the arm, where the problem was. Even though the pediatrician realised the mistake by the radiologist, she did not ask for another X-ray and she hurriedly confirmed her diagnosis of Erb's Palsy, a neurological complaint. She also recommended physio-therapy based on this diagnosis. A few days later, we returned to St Mary's for physio which proved very painful for our son. Nevertheless the physio prescribed a series of exercises to be performed at home. We attempted to perform the exercises but the baby appeared to be in so much pain and his arm swelled up so much that we stopped. At the suggestion of our GP (Dr Georges Kaye), we took our son to the Cromwell Hospital to get another X-rays. It turned out that the baby's elbow was fractured, which was only made worse by the mis-prescribed exercises. We called the Lindo Wing to ask for help but none was forthcoming. Eventually (after 3 hours wasted at A&E at Chelsea & Westminster), we went to the Orthopaedics Clinic at the Portland Hospital where a cast was applied to our baby's arm.

Overall, I feel that we were let down by the obstetric gynaecologist and the Lindo Wing, both of which charged us an enormous amount of money only to provide an entirely unsatisfactory level of care. Both the consultant and the private hospital should ensure decent aftercare. If I have another baby, it will be at a NHS hospital as I feel that the money we spent to avoid the vagaries of an over-burdened system was wasted.

CailinDana Thu 22-Nov-12 13:48:46

Good lord your poor baby! I'd be absolutely livid in your shoes. Are you going to put in a complaint?

merme Fri 23-Nov-12 12:37:22

That sounds awful mommacita. I was just coming on here to ask about recent experiences at the Lindo as I was thinking of booking in there - thought it may possibly be a safer choice than the Portland due to being connected to a large NHS hospital.
My insurance doesn't want to pay, and am trying to decide between a local NHS hospital or travelling to London and paying out of pocket for private- your story certainly makes me realise that even going private gives no guarantee that the care will always be up to standard.
How stressful and your poor baby sad hope he will recover soon and can only imagine how angry and let down you feel. Take care x

I think that in your situation I might be thinking about taking legal actiion. I would certainly be putting in a serious complaint.

squiby2004 Fri 23-Nov-12 19:16:17

I delivered with Tariq at the Lindo and my experience was faultless, and I had PE and ended up with an EMCS at 33.5 weeks. I am
so sorry you have had such a horrid time.

Welovecouscous Fri 23-Nov-12 19:24:40

I am so very sorry to hear about what happened sad I hope your baby is ok now. I think you should take legal advice ASAP.

I don't know if this is helpful info or not, but Mr Miskry treated me for a mmc at the Lindo and both his care and the nursing care was faultless. I am so sorry that wasn't your experience. I chose not to deliver there, but only because I wanted a water birth. I can see why you chose to go there, but just so sorry about the outcome.

Huge un MN hugs to you.

Fourandstillcounting Sat 24-Nov-12 08:40:06

Whilst it seems like you've had an awful time, and I'm so sorry for your little boy, I don't think it's the fault of the obstetrics team, more the aftercare. Obstetricians get the babies out, but after that it's over to the paeds team, and that's where it seems to have gone wrong. I'm only saying that so your complaint is directed appropriately, and I hope you get some answers. X

Lindomanager Thu 29-Nov-12 07:00:57

Dear Mommacita,

I was very concerned to read about your recent experience. We would very much like the chance to discuss your son’s care with you. You can reach me by contacting the Lindo Wing on 020 3312 1943 between the hours of 9am and 5pm. Alternatively, if you prefer, you can also contact our Patient Advisory Liaison Service on 020 3312 7777 or pals@imperial.nhs.uk.

I hope to hear from you soon.

With best wishes

Tracey Howson

Manager, Lindo Wing

LauraPow Wed 10-Jul-13 18:07:42

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

Lighthousekeeping Wed 10-Jul-13 18:13:11

Oh, dear hmm

I would choose the NHS everytime. That should've been picked up at the baby's discharge check. Poor little thing.

Armadale Wed 10-Jul-13 18:28:15

Oh I feel so sorry for your poor baby having an unset broken arm for days sad

And poor you and Dh doing everything to help, even the flipping exercises, and them not even being arsed to check an x ray.

It is truly shocking.

I hope your baby is now on the mend. flowers

If my baby had been left with a broken arm I wouldn't want to 'discuss your son’s care' with them (patronise much?- don't they mean 'discuss their complete lack of care').

In my opinion this is a straight to litigation job and I'd repost in legal also for some good recommendations.

emsyj Wed 10-Jul-13 22:26:24

Um, this is a zombie thread that has been revived by a journalist who hasn't read the talk board rules hmm. Reported.

Armadale Wed 10-Jul-13 22:53:58

Oh I hadn't noticed the date at all, well done emsyj

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now