Ah-hmm... MNHQ!! Email for Little Brown not working!

(71 Posts)
tablefor3 Tue 13-Sep-11 21:18:50

Ah yes. Perhaps it's because I am too slow, but the email for Little Brown for "How Mothers Love" is bouncing back.

Please can you get Little Brown to fix and give me a free copy for pointing this out

girlafraid Tue 13-Sep-11 22:05:32

v annoying, that's the one i really want to read!

prolificwillybreeder Tue 13-Sep-11 22:40:57

Hopefully it will be fixed.
I really want to read this and now the baby sleeps, most of the time I -- not do the washing up-- will have time to read it, whilst thinking of a new hiding place for DS1's night garden book, if I get presented with that book one more time in the next 24 hours I might cry.

prolificwillybreeder Tue 13-Sep-11 22:41:20

Maybe we were too slow :-(

Crystalmom Tue 13-Sep-11 22:47:41

Not working for me either sad

Earwigg Wed 14-Sep-11 07:01:10

Still not working

3become4 Wed 14-Sep-11 07:32:59

Me either. Would love a copy after reading about this in the Guardian on Saturday. Sounds so refreshing!

stopthebus Wed 14-Sep-11 07:54:10

Not working for me either!

YougreatPamplemousse Wed 14-Sep-11 07:56:49

Not working here either sad

Slainte Wed 14-Sep-11 08:06:27

Just tried again and it hasn't been pinged back yet so hopefully it's working now smile

CaptainMartinCrieff Wed 14-Sep-11 08:14:53

I've just tried and just received a mail delivery failure! sad

Slainte Wed 14-Sep-11 08:20:16

Arrrgh ignore my last post just received a failure notice again!

Youremindmeofthebabe Wed 14-Sep-11 08:40:22

Still not workingsad

sad not working here either

Crystalmom Wed 14-Sep-11 08:42:38

Awww I really wanted to try and get a copy...I'm VERY interested... sad

areyoutheregoditsmemargaret Wed 14-Sep-11 08:42:58

nore me

Cheria Wed 14-Sep-11 08:44:30

I sent an email at 7.30 and didn't get a failure notice

Could MNers have filled up the email box?

AlmaMartyr Wed 14-Sep-11 08:47:43

Not working for me either. I sent last night but only just found the failure notice in my spam folder hmm. Shame, I'd love to read this.

prolificwillybreeder Wed 14-Sep-11 09:02:32

Coo-eee HQ, are we all too late? sad

bigbadbarry Wed 14-Sep-11 09:12:10

I tried and bounced about 5 last night sad

bigbadbarry Wed 14-Sep-11 09:12:11

I tried and bounced about 5 last night sad

skorpion Wed 14-Sep-11 09:35:33

Same here - just tried now...

Cheria Wed 14-Sep-11 09:37:49

So how come I didn't get a failure notice? Did anyone else not get one?

TheRealMBJ Wed 14-Sep-11 09:40:10

I didn't get one.

Now, I feel unsure as to whether it has gone through or not. I really would love a copy of this book.

Message withdrawn at poster's request.

skorpion Wed 14-Sep-11 09:41:38

Mine came back within minutes of sending my message.

TheRealMBJ Wed 14-Sep-11 09:51:41

Yup, checked my spam folder and I also got a delivery failure notice. sad

TheRealMBJ Wed 14-Sep-11 09:52:35

I've reported my post to bring it HQs notice

Cheria Wed 14-Sep-11 09:54:33

I don't have one in my spam folder either.
I don't understand.

TheRealMBJ Wed 14-Sep-11 12:38:35

Got a message saying it should be working now but retried the email and still received a delivery failure notice

Slainte Wed 14-Sep-11 12:46:42

Just retried too and got a failure notice

mapletrees Wed 14-Sep-11 12:47:25

Yep, me too...

bigbadbarry Wed 14-Sep-11 13:08:19

Yes,s till bouncing back. Am going to buy the damn book at this rate ;)

CatherineMumsnet (MNHQ) Wed 14-Sep-11 13:39:40

Hi all, sorry we thought this was fixed...bear with us...

RachelMumsnet (MNHQ) Wed 14-Sep-11 13:48:29

Really sorry about this - I've been posting on another thread in site stuff but didn't realise this one had started as well. We're investigating this and will get back to you shortly on this thread to let you know once it's definitely fixed.

RachelMumsnet (MNHQ) Wed 14-Sep-11 16:05:22

Have just heard from Little Brown that they're still working on this and it should be fixed in the next couple of hours. Will let you know as soon as I hear all is fixed.

3become4 Wed 14-Sep-11 16:21:58

Maybe you should just give the books to everyone who bothered to post here about it. We obviously want them the most!

3become4 Wed 14-Sep-11 16:28:46

Hang on, Prolific's been promised a book on t'other thread. Can I have one too pleeeeeaaaaase? grin

Helbel78 Wed 14-Sep-11 16:29:07

I've been posting elsewhere about this, I'm not alone!!

How frustrating!

katiewalters Wed 14-Sep-11 16:31:35

ive been emailing mumsnet about it too

brillopads Wed 14-Sep-11 16:40:17

I tried twice this AM too!

RachelMumsnet (MNHQ) Wed 14-Sep-11 16:55:41

Little Brown really apologise for the problems you've been experiencing. They're looking to resolve this as quickly as possible but it hasn't been helped by the fact there was a massive power cut in the area earlier today and their offices in EC4 were plunged into darkness for most of the afternoon confused. Consequently, this isn't going to be resolved today because all their servers are still down but they should have it fixed by 11am tomorrow. Come back to this thread tomorrow mid-morning and if the original email is still not working, we'll announce the new email address on this thread tomorrow.

bigbadbarry Wed 14-Sep-11 18:08:13

Oh but I can't come back tomorrow until lunchtime and then I will have missed it! Boo sad

TheRealMBJ Wed 14-Sep-11 18:10:40

Thanks Rachel. I really want a copy if this book grin

Crystalmom Wed 14-Sep-11 20:12:57

Not really fair if someone's been promised a copy and others have to e-mail...Not being crappy about it, just saying....Everyone on this post obviously really wanted a copy.

TheRealMBJ Wed 14-Sep-11 20:36:21

Who's been promised a copy? Why?

DazR Wed 14-Sep-11 20:43:25

I couldn't sleep last night and noticed the book offer on my 'phone so emailed back immediately (2.45am) - email went fine - no problems. Will I have to resend tomorrow or will they have received my email??? Thought I had managed to successfully apply this time!!! Good old insomnia.....

Squiffie Wed 14-Sep-11 21:56:48

I posted elswhere too - very frustrating. I REALLY wanted to read this one!

RachelMumsnet (MNHQ) Thu 15-Sep-11 10:11:50

Okay, so we've been on the phone to Little Brown this morning and the good news is that the email address is now working.

Great news is that to apologise for the frustration this has caused, Little Brown have agreed to giveaway 100 copies of How Mothers Love - that's double the books they had originally offered.

We've decided the fairest way to deal with the situation is this: If you want a copy of the book, send one email with your postal address to Howmotherslove@littlebrown.co.uk anytime up until 4pm today. Little Brown will then collect all the email addresses, including those that did go through yesterday or earlier this morning and draw 100 names randomly out of a hat. They will notify all people who will receive copies of the book by email before the end of the week. We're also talking with Little Brown about getting Naomi Stradlen on Mumsnet for a live webchat - we'll keep you posted on this.

katiewalters Thu 15-Sep-11 10:24:53

thanks for letting me know, just emailed. thats a good idea of how to sort it. fingers crossed i get one :-)

Crystalmom Thu 15-Sep-11 10:44:15

Oooh thanks that's great smile

3become4 Thu 15-Sep-11 11:15:15

Thanks. Seems fair. Just hope I get one!

bigbadbarry Thu 15-Sep-11 11:23:51

Hooray! Now, fingers crossed smile

TheRealMBJ Thu 15-Sep-11 12:08:02

Thank you. Seems very fair smile

<Fingers crossed>

YougreatPamplemousse Thu 15-Sep-11 16:50:06

Buggering buggery!!! We have had no power all day so I couldn't mail and now I see the 4pm deadline and I've missed it! sad

Message withdrawn at poster's request.

RachelMumsnet (MNHQ) Thu 15-Sep-11 22:40:19

Just to keep you posted; if you've emailed before 6.30pm then the great news is that you're safe to receive a copy of the book consequently Little Brown will not be sending out confirmation emails, just take it you will be getting a book. We'll post next week to let you know that they've been sent out. Sorry to those who missed out and massive apologies for the mess up yesterday with Little Brown.

prolificwillybreeder Fri 16-Sep-11 09:35:19

Hurray! Great news Rachelmumsnet
Thanks for all your help. unfortunately DS1 has found the night garden book I hid... It's going to be a long morning!

Cheria Fri 16-Sep-11 11:55:19

What about if we emailed them during the problems and didn't get an autoatic message, assuming therefore the email went through. Do we still get a copy?

RachelMumsnet (MNHQ) Fri 16-Sep-11 16:14:16

Yes, they did get a few through when the problems were on-going, so yours was probably one of those and you will get a copy.

YougreatPamplemousse Fri 16-Sep-11 16:32:47

That is even worse! I got home discovered the thing closed at 4 contemplated pushing my luck with an e-mail and thought 'nah, why waste my time and theirs' and then the terms change and I cold have got one! I am not bitter just sulking!

Cheria Fri 16-Sep-11 16:57:02

Yay!!! Thanks!

Earwigg Fri 16-Sep-11 17:07:41

Oh no, only just had chance to check back, no book for me then.

3become4 Mon 19-Sep-11 08:33:02

Cor! Only just has chance to check. Assumed I wasn't going to get a book as I hadn't had an email but I am. Yay! Thank you

aristocat Fri 23-Sep-11 21:13:06

my email kept being returned to me aswell sad and i had given up

RachelMumsnet (MNHQ) Wed 28-Sep-11 11:28:36

The copies of How Mothers Love were sent out by second-class post yesterday so should be with you by the end of the week. Do come back and let us know what you think on this thread once you've had chance to read it.

3become4 Thu 29-Sep-11 10:14:30

Oooh got mine! Thank you

gailforce1 Thu 29-Sep-11 14:48:47

Just got mine, Thank you!!

prolificwillybreeder Thu 29-Sep-11 15:19:49

Mine came today.
Thank you so much!

AlmaMartyr Thu 29-Sep-11 20:09:37

Mine arrived today, very happy!

Michiem Thu 29-Sep-11 21:26:00

Got mine today too grin

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