To have not let this man into my home.

(40 Posts)
Koothrapanties Mon 17-Mar-14 11:49:16

A man has just turned up at my home to read the meter. He was apparently sent by npower, but had a different company uniform on.

I apologised, but did not let him in. I said that I had had no notification from npower and that i was not comfortable allowing him into my home. He was fine about it and I apologised again for wasting his time.

Surely npower should have told me they were sending someone? How else am I supposed to know to trust this person?

When I was young and lived at home with my parents, a man knocked on the door and tried to gain entry to 'read the meter'. My mum realised all was not as it seemed as the meter had been read recently and the company knew it was outside, not in the house. Our dog also growled and became very defensive which was incredibly rare for her to do (completely daft golden retriever). Perhaps this has made me more wary, but would you just let some random man into your home with no notification?

This would be the latest in a long line of crappy customer service from npower, but I want to make sure ianbu before I ring them and kick up a stink again.

EatShitDerek Mon 17-Mar-14 11:50:17

I'd ring them so they can confirm they have sent someone out, if not then they will have to alert customers

ScarletStar Mon 17-Mar-14 11:52:06

We're not with Npower, we're with Hydro Electric, but we're never given notice that they're coming to read the meter.

You were not wrong to have gone with your instinct, better safe than sorry in my opinion, especially as he had the wrong uniform on!

formerbabe Mon 17-Mar-14 11:52:40

Yanbu.

Your house...you can let anyone you want in. Tell them you will ring them with the meter readings.

SoleSource Mon 17-Mar-14 11:52:55

Yanbu at all!!

almondcake Mon 17-Mar-14 11:54:41

We're with Npower and they don't send a letter first. You don't have to let in the meter reader when he just turns up. It is fine to read the meter yourself.

tshirtsuntan Mon 17-Mar-14 11:55:01

They should always have an id badge with name, photo and the company's name on. I think some companies use the same meter man,iyswim, but not offering id should be a deal breaker for most people, agree you should call npower (although they were a total shower of shit in my experience grin)

They outsource their meter reading to Lowri Beck. YANBU - I don't let them in and enter readings on their website instead.

Koothrapanties Mon 17-Mar-14 11:55:18

It takes about half an hour to get through to npower usually so it wouldn't have been possible to ring and check while he waited.

Is it standard practice to just send someone without notice? Am I overly paranoid or is that a bit stupid? How would you know who to let in and who is a chancer?

Emubaby Mon 17-Mar-14 11:55:46

YANBU if he had no id. However I have never been notified when they come to read the meter, they just turn up.

Ploppy16 Mon 17-Mar-14 11:56:02

Meter readers are usually outsourced I think, not sure about NPower, we're with another company but ours is generally from a different company and we've never had a problem.
YANBU to not let them in if you felt uncomfortable but he was more than likely just a bloke doing his job.

BreconBeBuggered Mon 17-Mar-14 11:56:28

Meter reading is quite often outsourced to another company, and you don't usually get notice of readings. But it's your house.

Viviennemary Mon 17-Mar-14 12:00:43

I don't think anyone gets notice that a meter reader is coming. But if you didn't feel comfortable you did the right thing not letting him in.

Nocomet Mon 17-Mar-14 12:01:03

Personally I think your being a bit paranoid, but I'm never bothered my things like that.

NPower never use their own meter readers, but the ones the do send have very jazzy sign written cars, which are much harder to forge than a bit of paper.
(They are also overcharging bastards, but that's another thread)

DD2(13) is far more paranoid than me, by the time I'd gone out and happily chatted to the man from Western power poking about in our garden without knocking, she'd googled to check it was a real company.

TalkieToaster Mon 17-Mar-14 12:03:00

They have the legal right to check the meter, but it's not very frequent. It might be something like once every two years.

I have never got notification that they're coming, only a card pushed through the door if they've already called round and we've not been in. I've also checked the meter myself and written the numbers out, then put them in the window if I've missed them calling round and most of the time, they accept that.

DrDre Mon 17-Mar-14 12:03:48

Energy companies have to read the meters at least every couple of years, it is a legal requirement. If they had to notify customers when they were turning up it would obviously be an extra cost for them, which would be passed on to us! If he had identification on him I imagine it would be fine, but your house, your rules. We are lucky, our meters are on the outside of our house!

peggyundercrackers Mon 17-Mar-14 12:08:29

meter readers are generally outsourced to one company and they deal with meters for more than one company. we have never had any notification someone is coming out but never had any issues but I always let the man in and its done in 2 mins. if your unhappy with someone in your house maybe think about moving the meter outside so they can do their job without disturbing you.

SooticaTheWitchesCat Mon 17-Mar-14 12:09:02

We never get notice that someone is coming to read the meter but they always have id with them so I have never thought to not let them in.

If you were not comfortable with the situation the YANBU to not let him in though and he was fine. I would phone them but I wouldn't kick up a stink.

Morgause Mon 17-Mar-14 12:09:18

I've never been notified that our meters are going to be read. I always check ID, though.

When you check ID how do you know what your looking for? It would be easy to make a fake ID. I always ring up with mine.

CoffeeTea103 Mon 17-Mar-14 12:17:57

Yanbu, it's better to be safe than sorry. He can come back If it all check out ok

ElsieMc Mon 17-Mar-14 12:20:28

I was wary about E-On coming into my house. He then stood on tip toe looking through various windows in the house and searched around the garden. No way would I let him in after that.

NinjaBunny Mon 17-Mar-14 12:21:56

At my old house it was under the stairs behind a load of stuff. They'd always turn up just as I was leaving for school and get in a right huff when I said it was inconvenient..!

hmm

Now ours is in the garage, up near the ceiling.

confused

They never bring a ladder, either. Awkward.

HobbetInTheHeadlights Mon 17-Mar-14 12:24:02

They have the legal right to check the meter, but it's not very frequent. It might be something like once every two years.

We went through the rigmarole of having smart meters fitted - we were told they could then read the meters from outside the property and wouldn't need to come round or in house to do it.

I still get people trying to come and read the meter - last one I said no to as was really bad time got really nasty with me - telling me they still needed to read the meters every so often - I wonder if this is why though I'm sure it was only done few months before.

YANBU

MrsDeVere Mon 17-Mar-14 12:26:36

We had someone come round on Friday.
I explained that it would take at least a fortnight to find the meter in my downstairs cupboard.
He left me a card to record our own reading [smil]

MrsDeVere Mon 17-Mar-14 12:26:45

smile

Koothrapanties Mon 17-Mar-14 12:27:06

He came to our front door which opens onto the communal hallway so I didn't see a van. He didn't offer to show me id, but he seemed like a genuine bloke. It probably didn't help that I was still in pjs though, no bra so felt rather exposed!

I'm a bit surprised actually that it is not something they notify you of. I wouldn't let an uninvited stranger into my home for any other reason I can think of.

I honestly can't remember it happening at our last two flats, but maybe it happened when dh was home not me.

I feel a bit silly now!

MamaPain Mon 17-Mar-14 12:31:54

Yeah they never notify you. Think how much time and energy it would waste sending out all those letters and the staff required as well as the system to reschedule appointments.

I'm a bit surprised you've never had to deal with a metre reading before.

If you were in flats they may have been in a communal area or outside.

While these companies outsource their meter reading bit, there's no guarantee that the readings are getting through to the company.

I've had the rigmarole of an appt being arranged last year by the company I'm with, as they had no record of readings being taken for 2 years.

Despite the fact that I knew we'd been read as I know the meter reader, and told them so! But at least it was done by appt and they were on time.

HippyPottyMouth Mon 17-Mar-14 12:38:43

They don't notify here either, in fact I've never heard of them doing so, but they almost invariably have ID visible. I have refused entry to one who couldn't produce ID.

Rooners Mon 17-Mar-14 12:42:08

What uniform was he wearing? If it was Tesco delivery, or prison clothes or something then yes, panic smile

Koothrapanties Mon 17-Mar-14 13:08:52

Rooners (grin)

It was blue trousers, blue fleece with a yellow logo. I can't remember the name of the company.

Ah well. I will ring npower and get them to reschedule. Damn I was hoping for a reason to give them a bollocking!

Koothrapanties Mon 17-Mar-14 13:20:32

grin fail.

Dahlen Mon 17-Mar-14 13:27:11

I'm pretty sure he was genuine, but it's always better to be safe than sorry.

It's always a good idea to ask for ID. Quite often if the caller is bogus, being asked for it is enough to make them voluntarily say they'll come back another time and scarper. Opportunistic thieves tend to want easy pickings, not someone who will challenge them.

Nennypops Mon 17-Mar-14 13:30:07

I've never ever had notice that a meter reader is coming. Quite surprised that you expect it, tbh.

Koothrapanties Mon 17-Mar-14 13:53:58

Like I said, I have lived in two flats before this one and never had it happen before! First flat lived there for about 2 and a half years, second one two years, so it must have happened when I was out and dh was home.

Am I that bonkers in thinking that you only let people in if you were expediting them? That's kind of the rule I have always gone by.

Koothrapanties Mon 17-Mar-14 13:54:41

Expediting - expecting.

HemlockStarglimmer Mon 17-Mar-14 15:02:14

Wouldn't it be great if all meters could be read from outside. Our gas meter can but the electricity meter is in the cupboard under the stairs. Which means moving about forty boxes of Lego to access it.

MamaPain Mon 17-Mar-14 15:10:48

I don't have a rule as such. I think most people do it on a case by case basis.

Quite a few people turn up at my door who I'm not expecting, whether I let them in or not isn't dependent on whether they're arrival was planned.

LavenderGreen14 Mon 17-Mar-14 15:19:50

legally they expect to read the meter every 12 months. You should have asked for ID, or he should have offered it.

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