To be FUCKED OFF with tesco?

(102 Posts)
MrsKranky Fri 14-Mar-14 22:33:27

Big Shop was due to arrive between six and seven tonight. Seven came and went, as did quarter past, and no word from Tesco, who are supposed to call or text if it's not on time. Half seven I called them, and they told me they'd look into it and call back. They called back to tell me that the driver had just called and had a puncture, and she was running an hour late. Fair enough.

Quater to nine and stil no shopping (takeaway had been ordered), so I called again. Don't know what's happening, they'll get someone to call back. Ten o'clock still no shopping and no call. Called again. Shop systems and phones are down, can't get in touch with delivery driver. Nothing they can do, but don't think we'll get our shopping tonight. Told them to cancel the order, want a full refund, and we'll never shop with them again. So he offered me a £10 voucher. Um no, because I won't be using it.

When were they going to let me know it was going to be so late? When were they going to tell me it wasn't coming at all? How long were we supposed to wait? What if we had somewhere to be? Or were waiting for nappies or formula?

Just got an email confirming our £10 voucher due to our dissatisfaction.

I am fuming.

HadABadDay2014 Fri 14-Mar-14 22:40:25

I know you are fuming, but perhaps there wasn't any other vans.

I have been broken down with a newborn and top lev cover and it took a 3 hours for a break down truck to come.

I know it is disappointing especially if you need dinner/ breakfast items.

What else could tesco do

Doingakatereddy Fri 14-Mar-14 22:40:36

These things happen. Vans are fallible, processes fail, communication goes tits up.

Yup, it's a pain but no one died, you don't sound like you needed formula or nappies.

Have a drink, chomp your take away & put it down to a bad day for all

StarGazeyPond Fri 14-Mar-14 22:41:35

I think you are being just a tad harsh hmm

Cranky01 Fri 14-Mar-14 22:42:02

Online food shopping is great until it gets messed up.

Tesco are as good a chocolate teapot, I did a click and collect, the 2 bags of frozen food they gave me was someone else's, when I called to tell them they wanted me to keep the food until tomorrow and they would collect it when they dropped off my plc orrery order.

I was really concerned that they would re use this food, I though there was all sorts of guideline about freezer temps and needed to record temps, made me think about where my real order had been

Sleepyfergus Fri 14-Mar-14 22:43:48

But it's not hard is it....ok can breaks down, driver calls HQ to advise, HQ contact customers who are affected. Even if that process has to happen 2,3,4 times until the delay is either sorted or escalated.

Hate this kind of customer service.

Sorry OP. I hope your takeaway was good at least.

Sleepyfergus Fri 14-Mar-14 22:44:36

Van, not can obv.

Bowlersarm Fri 14-Mar-14 22:45:15

I think you are being too hard on them. Crap happens. Life doesn't always run smoothly.

It was one bad experience. I rarely shop at Tesco, but if I did, what happened to you tonight wouldn't stop me using them again.

AnnabelleLee Fri 14-Mar-14 22:46:32

no-one did it on purpose, chill out. And really your cupboards were bare? not their fault.

NK493efc93X1277dd3d6d4 Fri 14-Mar-14 22:46:37

I'm not surprised, Tesco do have this effect on people.Unfortunately, uncaring, incompetent, often arrogant are all par for the course at Tesco.
I stopped using them 6 months ago and am much happier shopping at Aldi where fruit & veg is about half the price and the prices dont creep up on an almost weekly basis.

Pooka Fri 14-Mar-14 22:47:24

Our ocado driver pulled up outside just as a mini crashed and rolled into the side of it, taking out one of the wheels (completely, not just tyre). I was watching from the front door. The driver was missed by centimetres!

Driver came in for restorative cup of tea while the police/ambulance dealt with the aftermath (mini driver miraculously OK, thankfully 3 of our neighbours are nurses, including 2 a&e nurses). The driver Rang the next few stops on his mobile to let them know would be late.

Within 45 mins a second ocado van arrived, and the driver unloaded our shopping from the van and transferred all the other shopping from the van into the new one, and off they went, leaving the broken van until a pick up truck arrived about an hour later.

To say I was impressed was an understatement.

annabelcaramel Fri 14-Mar-14 22:47:26

I've never on-lined my groceries. Put off by a friend who is probably still eating the extra 3 tonnes of broccoli she inadvertently ordered.
However bad your day is, the van driver's is probably worse.

MrsKranky Fri 14-Mar-14 22:48:19

fergus exactly. If they'd called & explained it would have been fine. If they'd called back and let me know it was still delayed it would have been fine. It's the lack of communication that's annoyed me, along with the fact it's been a long week and I was hungry, tired and fed up.

I am now fed, have a wine and am a bit calmer. But sad I have to go do a proper shop tomorrow now.

FunkyBoldRibena Fri 14-Mar-14 22:51:31

Reality check. It's an online shop. Things like punctures happen. And tesco are scum anyway. If you decide not to shop there ever again, at least decide because they single handedly killed the high street, not because they got a puncture.

daisychain01 Fri 14-Mar-14 23:04:44

MrsKranky Glad it is all OK and calm is restored.

Sorry I was a bit like Tesco and turned up too late to be of any use whatsoever.

NK493efc93X1277dd3d6d4 do you mind if I just call you NO for short? Or is that the Tesco order number?

Quinteszilla Fri 14-Mar-14 23:05:53

Tesco is scum. Truly awful service. I am never shopping with them again.

Try Ocado. They are not more expensive, but better quality, better service, and reliable.

daisychain01 Fri 14-Mar-14 23:06:32

Sorry NK not NO grin

I've been doing tesco.com for at least five years now. Two problems in that time, one order didn't arrive and after I called them they said there was a problem with the payment (which there shouldn't have been and even if there was you would have thought they would call not just not arrive) and the other problem was mass overdelivery of chicken and chickens which we weren't charged for (free chicken anyone???).... But to be fair two problems in many years isn't too bad, and I don't have to drag three kids round the supermarket on a regular basis....

MohammedLover Fri 14-Mar-14 23:17:08

When I clicked this link I was going to say YANBU....but I thought it was going to be about them advertising 4 pints of milk for £1. I feel for the farmers. Tesco are unreasonable in more than one sense of the word in my opinion. Gurhhhhh.

Ilovemydogandmydoglovesme Fri 14-Mar-14 23:20:46

I once saw one of the big Tesco lorries go off the road and end up laying on it's side in a ditch. The slogan on the side of the lorry was 'you shop we drop'. They got that right. grin

HeeHiles Fri 14-Mar-14 23:26:43

Gerrymandering anyone?

This is just one reason I will never spend a penny of my hard earned money in that shop - I have never shopped in Tesco since the 80's - nasty lot!

IAmNotAPrincessIAmAKahleesi Fri 14-Mar-14 23:34:32

YANBU

things happen but there is no excuse for them not calling to let you know

YouTheCat Fri 14-Mar-14 23:41:40

Tesco are shit. Their products are rubbish, especially the meat.

On the odd occasion I shop online, I use Sainsbury's. Never had a problem in 4 years that wasn't dealt with really well by customer service, including a broken laptop (just in guarantee) that was replaced with new with no quibble at all.

soulrebel63 Fri 14-Mar-14 23:42:49

Man up for fucks sake, there are people with proper problems not bullshit like this

Quinteszilla Fri 14-Mar-14 23:50:54

oh, if only tiny minor inconveniences were instead of big problems, rather than in addition to....

YouTheCat Fri 14-Mar-14 23:56:58

Why is this not a problem just because someone else might have a bigger problem? It's still bloody annoying and there will always be someone with a bigger problem.

I mean, why even bother commenting if you have such huge problems? Surely you'd be too busy dealing with these things to comment?

Viviennemary Sat 15-Mar-14 00:04:41

I don't like Tesco's and we decided to use it as little as possible even thought it's our nearest supermarket. Their special offers are always misleading. And their fruit and veg is dreadful. And the bread usually stale. Hate it.

soulrebel63 Sat 15-Mar-14 00:05:49

I don't have any problems, maybe you might class them as problems but I put them in perspective, I'm lucky enough to not have any real problems at the moment. If a late delivery of shopping from Tesco is your biggest worry then count yourself lucky!

YouTheCat Sat 15-Mar-14 00:11:12

Oh ffs. It might just be the icing on the cake. OP already said it had been a hard week. And it is more about their lack of communication with the OP than the fact they didn't deliver.

Did you even read the, very short, thread?

soulrebel63 Sat 15-Mar-14 00:14:58

As I've already said, if a late delivery of shopping from Tesco is your biggest worry then you're not doing too bad at all.

YouTheCat Sat 15-Mar-14 00:19:12

But that probably isn't her biggest worry. So why even bother to comment? You aren't empathising. You aren't offering any constructive advice. Do you just come on to be unpleasant?

Quinteszilla Sat 15-Mar-14 00:20:30

"If a late delivery of shopping from Tesco is your biggest worry then count yourself lucky!"

Indeed! But we dont know if this is somebody's biggest problem or not! It could be the straw that broke the camels back!

And it does not matter, as people can post about whatever they like, big or small.

Personally, I have a whole host of big problems. It did not stop my from posting about my own gripe with Tesco before Christmas, when they sold me 3 boxes of chocolate that was out of date the week after! When you consider the long useby date of chocolate, and the fact that the boxes in the pictures online was of new boxes, and I got summer boxes from two years back, I felt incensed enough to post.

Tesco just said it was my own fault for not checking the delivery better! They told me I could bring the boxes into store for a refund. No time for that as I was travelling and the boxes were meant to be gifts. hmm I binned them and vowed to never shop with them again. I used to do my weekly shop with them, so spending more than £400 per month with them. I have not set foot in Tesco since, and I have not ordered online. The onus should be on them to not sell items that nobody in their right minds would pick themselves. The boxes were old, damaged, opened, some lacking chocolate pieces! angry

soulrebel63 Sat 15-Mar-14 00:22:08

Sorry about your chocolate

YouTheCat Sat 15-Mar-14 00:23:15

I remember that thread, Quint. Shockingly bad and they didn't give a shit either.

Quinteszilla Sat 15-Mar-14 00:24:15

Yes, I am sorry too. They were for my old dad, as gifts for his friends. It gives an old wheelchair bound paralyzed man great pleasure to treat his friends to chocolate from London. Those of his friends that are still alive, mind. <tiny violins> But never mind, I got them in the airport instead. <sigh>

Quinteszilla Sat 15-Mar-14 00:27:17

No, Tesco really did not give a shit, YouTheCat. (secretly pleased somebody remember my thread!)

So I wont give them my money.

I had been annoyed with them for a long time. Changing the weight and sizes of items, keeping the images the same so people thought it was the same as before, so paying more for less. Food items near sell by dates, mouldy fruit and berries. Silly substitutions/mistakes, such as Always incontinence instead of sanitary pads, etc, Shoddy.

wowfudge Sat 15-Mar-14 07:06:58

Now some of your experiences are why I don't do online shopping. Once did with friends for a weekend away and Tesco substituted a jar of pesto for half a dozen eggs. We can cook, but turn eggs into pesto?

Years later I wondered whether the order picker had thought, 'no pesto here, how about carbonara instead?' We did have bacon in the order after all.

Janorisa Sat 15-Mar-14 07:16:51

I don't think you're being harsh OP. They should have called.

curiousuze Sat 15-Mar-14 07:40:31

I gave up on Tesco online when they delivered three litter trays instead of the cat litter I'd ordered. This was after a year of them having never once either brought my whole order, or got it right. The time keeping was a bit hit or miss too, considering I was sometimes paying £5 for delivery.

I use Ocado now and in two years they have never once been late or got my order wrong. Not even any replacements! And once they turned up with a huge order of cat food and litter - I got upset because the cat had unexpectedly died that afternoon, and the driver was lovely, took it all away, arranged a refund, and gave me a comforting speech about life and death smile.

RussianBlu Sat 15-Mar-14 07:48:37

I agree with you OP. It is a total nuisance when it turns up late, or in your case not at all. I also order my food online (would take up most of a day if I had to keep walking backwards and forwards to the supermarket to get the food we need for the week) and by the time I am due for a food delivery, I have almost bare cupboards so if no food were to turn up we would be rather hungry and have to start ordering takeaway and eating late at night or concocting something from nothing. It would also mean that we would wake up the next day and have nothing for breakfast, no milk for tea and so on. So while it is perfectly reasonable for them to be late due to flat tyres/traffic and so on it is unreasonable for Tesco not to have called their customer to let her know and update her.

BigRedBall Sat 15-Mar-14 07:49:29

Tesco customer service must differ area to area because I've never had a problem with them. I only use click and collect though because I hate waiting around for deliveries.

Once they forgot to give me a bag of my things and I couldn't get back there to pick them up so they got them delivered to me and refunded me the whole bag of shopping. That was about £6 worth. Last time they tried to give me 2 tubs of flora, when I only ordered one. The man laughed and said "I wonder how that got in there, I'll just refund it for you" so I got a free tub...confused.

The workers are all really nice and cheerful at our local store too.

(No I don't work for them, just genuinely impressed with our local Tesco smile)

MrsKranky Sat 15-Mar-14 07:58:51

Hullo! I have slept and am calm again!

It really wasn't the puncture or lack of delivery due to unforeseen circumstances that made me so cross last night, it was the lack of communication and that I was sat round till 10pm not knowing if it was coming or not, but it didn't & that's, that. Got to drag a very uncooperative DSD round morrisons later but as PP said, I should count myself lucky if that's the least of my problems.

It was really a matter of enough is enough with tesco, five out of the last six deliveries have been late, which has made us late for various things, we had our entire freezer section of one shop forgotten and never delivered, we've been sent food that's gone out of date before we placed the order, let alone before the delivery, we've had three different items that have been damaged, safety tabs missing from tubs, bread that was just a bag of crumbs. All over the past couple of months. Hence my hissy-fit last night over never using them again!

Going to see what morrisons online delivery is like instead.

BrianTheMole Sat 15-Mar-14 09:06:45

I agree op. They should have kept in contact with you.

This is why when I do use Tesco I do Click and Collect. No faffing about waiting.

I assume all supermarket deliveries have their own problems.

Hoppinggreen Sat 15-Mar-14 09:17:41

I've never personally had a delivery problem but I know people who have had issues with Asda and Tesco and there are often threads on here and another parenting website about it.
I've never heard of problems with Sainsburys or Ocado. I tend to use Ocado as there are rarely substitutions and they aren't as expensive as everyone thinks

vexedfoxy Sat 15-Mar-14 09:20:49

Crikey if that is the worse thing that happened in your day then tick it off as ok. I think if you want your shopping to arrive at the exact time you wish it to....er go collect it yourself? Just at thought? Clearly you have never run any sort of logistics operation/never broken down/been late....blah blah...must be awesome being perfect, hope you ordered Brasso for you halo.

FrancesNiadova Sat 15-Mar-14 09:29:51

I've had dreadful experiences with Asda online, so won't use them again, but Tesco have always been great, (Sainsburys won't deliver because we're too rural).
I have been on crutches for the last 3 years & find pushing a trolley difficult; I tend to use it like a baby walker but it is hard to push when it gets any weight in it. The staff at my local Tesco store are lovely & have helped me push the trolley & brought stuff to my car. Without help like that & the delivery guy bringing my Xmas turkey in & putting it in my fridge for example, I'd find everyday life much more difficult.

MrsKranky Sat 15-Mar-14 09:29:54

Goodness foxy, that's a bit harsh!

I did work in logistics, for quite a while, and if we'd not told the customer that their delivery was not coming we'd have been in a whole lot of trouble.

Again, it isn't the breakdown, it's the lack of communication .

Sainsburys seem to have good feedback, so I shall give them a go on Mumsnets recommendation!

Musicaltheatremum Sat 15-Mar-14 09:30:11

Sounds like your store is disorganised. Yes it's a first world problem but it is irritating. But on the plus side Morrisons is a lot cheaper. I don't do online shop now as there's only me at home but I used to use sainsburys and they were great. Always call if there's a problem

vexedfoxy a bowl of milk for table two?

stop being so catty. Your post added nothing to the thread.

op - I've been there and it's irritating! It's not being told which annoys me more then them being late

notgreatatall Sat 15-Mar-14 09:31:37

MrsKranky, Tesco did this to me 10 days before my wedding, when I was the Bridezilla Maxima. My shopping was late and when I called they told me the driver had left it at the shop and the packers had unpacked it so it wasn't coming. I still blush when I think of the sheer rage I unburdened on the poor (albeit very rude) man who answered the phone and his 2 superiors. I don't shop there anymore either due to a mixture of hating the service and sheer embarrassment.

Blimey mrskranky you've had some rude responses on this thread. Many moons ago we used to use tesco online and stopped for exactly the same reasons. Always late, every single time, never a phone call, we always had to chase where they were. Once they just didn't deliver for four hours, then delivered our shopping to some random house somewhere, then finally got it to us about 8 hours after our slot. No apology, nothing from them and we have never used them since.

We have used sainsburys and ocado at various times, although don't tend to shop online much now and both were much better.

Pooka Sat 15-Mar-14 09:35:45

Ocado are great! The time we had the substitute lorry post- accident outside our house was a 10pm delivery - so they were still going and capable of sorting things out at that late hour.

AlpacaYourThings Sat 15-Mar-14 09:39:41

I second the Ocado recommendation, they are great.

whatever5 Sat 15-Mar-14 09:40:33

I would be annoyed in your position too as although vans breakdown they should phone you and let you know what it going on. I've used tesco quite a lot for deliveries in the past and although there have been problems with the order they've always been good about turning up on time or letting me know if there is a problem.

Anyway, if I was in your position I would have pushed for more than a £10 voucher off the next shop as they caused quite a lot inconvenience and extra expense. I would definitely use the voucher as not shopping with them again seems to be cutting off your nose to spite your face. I don't bother getting really annoyed with things like that as I see it as a money saving opportunity!

Yab a bit u

Far worse things can happen.

MrsKranky Sat 15-Mar-14 09:46:29

In my defence I did remain polite, the customer service people all got an apology, and told that I know it's not their fault and I wasn't sweary or abusive!

And yes it is a first world problem, and yes there are lots of things to be happy for too.

Ocado seem great too, how organised that they had a second van there so soon! might see what a comparative shop costs there.

MrsKranky Sat 15-Mar-14 09:47:30

And yes, after a sleep I see that I am BU grin

AlpacaYourThings Sat 15-Mar-14 09:51:41

Don't worry, we have all over reacted at some point!

I don't find Ocado to be any more expensive than Tesco for our weekly shop. Much fresher stuff and they tell you if something is out of stock.

Janorisa Sat 15-Mar-14 10:24:25

Calm down vexedfoxy...no need to be so catty...

MiaowTheCat Sat 15-Mar-14 12:19:51

Ours aren't bad, we're gradually moving more and more of our shopping over to Aldi though just as they're better in some regards (particularly fruit).

The one time I've had to quibble over Tesco click and collect it was increasingly short-dated stuff and I whined on their FB page in a very passive-aggressive "are there problems with order picking at X store as I've got 3 bottles of milk in my order going out of date tomorrow" way and it was resolved via email within 2 hours with the relevant amount being refunded to my card and no trips back to the store needed (not that that's really that much of an issue since we're like 3 minutes away!)

Was Sainsburys I was having real issues with mouldy fruit from.

phantomnamechanger Sat 15-Mar-14 12:34:03

I think it must depend on the store/depot the delivery is coming from, or even the individual drivers. Ours are great, reliable and very polite regular drivers.

Our deliveries come from a huge depot 20 miles away, which is great because they carry more lines than either of my local stores, so I can buy stuff I would not otherwise be able to source, especially in the freefrom range.

They had ONE slip up, when it was still coming from local store, about 7 years ago, when the pickers had mixed up everyones shopping in the crates - I could see straight away stuff that was not mine and the poor driver had to get every single crate out in the snow to find the right bags, none of which were labelled. he got on the phone to the store, told them to let every customer know why he was running late and asked them to bollock the pickers so the same thing was not happening all day - he said that several pickers were off sick and they had roped inexperienced people in to help, so that was the issue.

Time keeping is generally good and I prefer the one hours slots.

I also LOVE the click and collect - drive in to the car park , pick up, drive out again - brilliant!

Lack of communication is not good, and in OPs case they ought to get at least a massive bouquet!

MrsKranky Sat 15-Mar-14 12:39:40

We have two stores about the same distance away from us, and I suspect the delivery comes from the larger of the two. Seems just like bad luck that the store are poorly organised.

I tried click & collect, but just spent 30min waiting in store, so would rather wait at home for delivery!

I am chalking it up to experience and moving on, having now had some perspective. Also been looking at what nice things I can get with the last of my clubcard points and the £10 voucher sent. I am considering a nice blender!!

SilverOldie Sat 15-Mar-14 12:43:34

I've had nothing but a fantastic service from Tesco. On one occasion the van broke down and the driver delivered my order in his own car.

Wish I could say the same about Ocado - their customer service was shit non existent when my order didn't arrive.

mygrandchildrenrock Sat 15-Mar-14 13:07:39

Service from any of the supermarket's online delivery does seem to be very varied. We live in a rural location, 45 mins drive to the nearest supermarket, an hour to get a choice, so we usually shop online with Tesco. We have never had any problems in over 10 yrs, none at all and have gained many clubcard points over the years, which always come in handy.
Hopefully you'll be happy with your next supplier.

It sounds like they really messed up there. Not the puncture of course - things will go wrong, but in the way they dealt with it.

But I've been using tesco for years and the service is great for me. They do text if late, though I can't recall the last time they were. They give me a one hour slot and generally arrive in the first 5 mins of that.

They wheel it a fair way from the nearest parking area and then carry it up a flight of stairs for me without complaint. When something important was missing from the order the driver arranged to go back to the shop and get it at the end of his round.

They are in it to make a profit, but so are the other supermarkets and it makes me smile that some people think otherwise. That 'their' supermarket is different because they like their customers as people (friends?)

ProfessorSkullyMental Sat 15-Mar-14 13:27:22

Message withdrawn at poster's request.

Same here Skully. No going into the store that I know of. Completely separate bit in the car park. Straight into the boot and away. confused

I could never quite see the point of click and collect. What's the main advantage over having it delivered to your door?

vexedfoxy Sat 15-Mar-14 13:30:29

Maybe I was a little harsh. However my point is there are bigger fish to fry even if they have not been delivered yet.

My local Tesco is on the school run. So I order to pick up between 8-10am in the morning Back. Take it home with me after dropping DS1 off but don't have to enter the supermarket. <shudder>

No having to be in but no actual shopping.

oh and it's free at the moment. wink

specialsubject Sat 15-Mar-14 13:47:30

as a matter of interest, Tesco have been charging £1 for 4 pints for ages. As have Aldi.

not sure why there is a sudden big advertising campaign on this.

colleysmill Sat 15-Mar-14 13:48:31

Interestingly I had a delivery from tesco booked for last week and received a phone call ten hours in advance to advise they were having van trouble and could they deliver an hour earlier than booked.

I agreed mainly because it was a far better time for us except I'm too tight to pay for more expensive delivery slots!!

I am too tight to pay for delivery full stop. I could get more food with that £5. grin

colleysmill Sat 15-Mar-14 13:54:33

Ha ha sparkling normally I'm a lidl girl and that fiver can go towards wine but post c section I'm sticking to delivery wink

That sounds perfectly reasonable colleys. grin

ProfessorSkullyMental Sat 15-Mar-14 14:12:38

Message withdrawn at poster's request.

MotherOfInsomniacToddlers Sat 15-Mar-14 14:43:15

They should have contacted you! BUT who only shops when they are down to their last nappy or scoop of formula?! Keep some back stocks!!

MrsKranky Sat 15-Mar-14 15:13:12

Our click and collect point is at the service desk in the store. Or was last time I tried it. Persevered for a few weeks, but didn't work out for us. I do think it varies massively by area, hopefully through trial & error we will find a goodish one now!

I get delivery as it's much easier than taking DSD and DP to the shop and I hate going anyway, the delivery charge is not that much compared to the fuel to take the car, and I like that DP we don't end up getting stuff that's on offer that we don't need.

How does that work then MrsK. How does the shopping get into your boot from inside the store? That sounds bonkers.

MrsKranky Sat 15-Mar-14 17:05:18

Oh, they either put it in a trolley for you and you take it out or the warehouse person will take it out to your car for you. I used to take it out myself as I always felt awkward sauntering along while someone else brought my shopping out for me!! Maybe it's changed recently but I don't recall seeing a pick up point in the carpark recently hmm.

TiggyCBE Sat 15-Mar-14 17:11:44

What would happen if the situation was reversed? What if you were supposed to receive a delivery at a certain time but had a breakdown as you were coming home for it.
Would Tesco be being unreasonable to refuse to ever let you be a customer again?

MrsKranky Sat 15-Mar-14 17:25:23

I would ring them and let them know the situation Tiggy, or if at all possible arrange for someone else to be in to receive the delivery.

I have agreed that I was being unreasonable, and admitted it was the last thing in a list of things that have frustrated me with them. Why carry on getting annoyed about it? It wasn't the breakdown at all that I was annoyed by - why would I be annoyed about something out of their control? - it was the fact that their communicaton was lacking and three hours after it was due I still didn't know if it was coming or not.

I genuinely felt sorry for the poor delivery driver, and the customer service people who couldn't do anything about it, I just wanted to know in a reasonable time frame if I was getting it or not, for them to call back when they said they would.

tiggy if mrskranky was being paid to be at home by tesco and she failed to provide an acceptable level of service then they would be well within their rights to not deliver to her again. As she has paid for a service that she hasn't received, and not only hasn't received but was managed very badly by tesco it is a completely incomparable thing. What a bizarre comment.

MrsK let's hope they have built a pick up point, I couldn't be doing with that. sad

MrsKranky Sat 15-Mar-14 17:58:13

I will go on a little mission to find out tomorrow, if they have I will chance it, and keep saving my clubcard points .

If not, I will save my unreasonableness for the next supermarket who dare to have a breakdown or any other unforeseen circumstance!! grin

have you had a better day today MrsK?

phantomnamechanger Sat 15-Mar-14 18:05:12

tiggy very good point and I have experience of this. we always order a delivery to whatever holiday cottage we are off to. No running around shopping on the first day!

Once we got stuck on the motorway driving from kent to Yorkshire and were hours and hours behind schedule. I had the order with me, with the customer services number, and they could not have been more helpful. The shopping was not coming from the nearest store to the cottage, but from a large town 30 miles away, but they got the driver to deliver it to the other store (5 miles away from the village we were heading to) and kept it for us. Once we had unpacked the car, off DH went and picked up our whole shop by just spending 5 minutes there. What more could we have asked for.

BoJolly Sat 15-Mar-14 18:17:16

Tesco were brilliant a couple of years ago when DH decided to de-ice the freezer with a hammer & chisel hmm and went straight through the back.

My Christmas order from Tesco was already on the van and due to be delivered in a matter of hours. I rang customer service who got in touch with the driver and they agreed to cancel the delivery and rearrange it for when DH had bought us a new freezer !! grin

MrsKranky Sat 15-Mar-14 18:19:09

Much better sparkling I seem to have regained my perspective and senses again!

It's a wonder what a takeaway, wine and decent nights sleep can accomplish!

Feel like I have been told, and can laugh about it now, just glad I didn't loose the plot actually at the tesco people, just on here. Otherwise would be feeling much worse!

I had a week like yours not long ago. Stuff sort of has a cummulative effect and I was all 'What next?' angry felt like the Universe was conspiring against me over everything.

I got all het up in a shop over DS2's jogging bottoms. blush

enriquetheringbearinglizard Sat 15-Mar-14 18:23:55

A couple of weeks ago the Ocado driver called us to apologize that our delivery would be late, but another vehicle had hit him head on.

Obviously the first thing I asked was if everyone was OK? and then, shall we come and get our shopping off the van and can we bring anything for you?
All no, no, we've got another van coming out to get the shopping reloaded and I'm just very sorry for your inconvenience.
I reassured him not to even give it a second thought as we were in anyhow and not planning on going out.

The shopping came, all intact and I was really surprised to get a follow up call from customer services later on in the week, apologizing again.
There really was no need, but for us, I have to say the service really is good. Very rare for missing or substituted items as well and they do a comparison with Tesco prices on a lot of stuff, there's always a ton of offers on and some free delivery slots. And no, I don't work for them grin

MrsKranky Sat 15-Mar-14 18:31:49

I feel a bit like I've had a tantrum over nothing now!

I stand by that they should have called to let me know, but the paddy about it was definitely an overreaction! Had a nice day at the retro games market today (not at all actually me & DSD sneaked off to the coffee shop!!) and feel much calmer. Bit embarrassed though blush

To ensure no one else in my area suffers this I feel that my penance should be to try all the supermarket delivery services and report back on each!

whatever5 Sat 15-Mar-14 18:33:16

I agree that Ocado are very good, particularly as there are rarely any substitutions but they are also expensive.

AllMimsyWereTheBorogroves Sat 15-Mar-14 19:01:00

When I do an online order, it's usually the day before I want it delivered. Ocado almost always deliver everything I've ordered. With Tesco, I am resigned to having several items missing. I find it very odd that less than 24 hrs before one company can be so accurate over whether the stuff will be in stock and the other one can't. I know my Tesco orders come from a warehouse, not a store, so it's not as if shoppers are grabbing the stuff from the shelves before the pickers get there. It has to come down to having worse stock control systems.

Tesco are a bit cheaper than Ocado, but for me this is offset by the fact that Ocado are more reliable, the packing is better and the website is a lot easier to use. I think the food is better too, overall. Last order I had from Tesco I got a 5kg bag of carrots because it was on special offer. The use by date was four days after the order and half of them had started to go bad. I got a refund but it was still a bit annoying.

Online delivery is terrific for me as we don't have a car so I would be paying out to get a minicab home if I went in person. It's actually cheaper for me to get it delivered.

FabBakerGirl Sat 15-Mar-14 19:01:58

I won't use Tesco on line as they just didn't turn up one day with my order and didn't call until seconds before it was due. We had already been out that day and had to go out again - in the snow - so was not happy.

I also won't use Sainsbury's when the brought me my shopping at 8pm and all three meat items were use by that day hmm.

I used to use Waitrose delivery - and Ocado before that but stopped as Waitrose don't get the money (what with being different) and didn't have any serious problems.

Sparklingbrook thank you. I can see how that works out convenient for you.

but don't have to enter the supermarket. <shudder> smile I do occasionally go in the supermarket, but browsing and picking up a couple of items is so much nicer than the days I filled a trolley.

if I do venture in I always use scan and shop Back. No need to speak to folk. <antisocial>

MrsKranky Oh it's ok to feel frustrated. I did get on the phone once to them because although it was still within the allotted time I'd just seen their van drive past me and off towards the main road.

I was on the phone saying "No! look it's gone! Now what am I going to do?" when the other tesco van pulled up outside with my shopping grin

MrsKranky Sat 15-Mar-14 20:14:47

Oh dear back I would have needed much more wine after that, but it is totally something I would do! I did offer to drive out to the van & get the delivery myself. I felt quite indignant about it at the time, but the customer service guy must have been trying not to laugh!!

whatever5 Sat 15-Mar-14 21:19:29

I also won't use Sainsbury's when the brought me my shopping at 8pm and all three meat items were use by that day

Didn't you phone and get a refund for the items though? I would do that and then freeze them.

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