I am stingy, I can see that, but am I being unreasonable?

(98 Posts)
withgreatpower Sun 17-Nov-13 21:13:42

I phoned a well-known pizza delivery company (don't want to say who, because I never had problems with them before today), and said that I wanted to use their voucher (that they had delivered with the previously ordered pizza) for £ 5.99 for any size pizza, collection only (the voucher specified that this was good only for the classi bases, not the fancy ones, which was ok with me).

I get told by the "pizza guy" on the phone that that voucher is now £6.99. I point out that the voucher is valid until December 2013. More discussion... Then I get to talk to the manager, who explains that the pizza company headquarters had printed wrong vouchers, and the local franchise is now charging £6.99 instead of £5.99. He says it's still a good deal - and I agree with him, but I point out that the voucher says £ 5.99, and that I don't think that what he's doing is legal.

The manager says that if I read the small print (not on the voucher, but on the rest of the menu) it says that they can change offers any time.

I then ask the manager if, when I collect my pizza and I pay for it £ 6.99, he can write on a piece of paper that I tried to use the £5.99 voucher but he didn't honour it, and to put his details on it. I said that I would then check with the company headquarters if that was normal practice. The manager (still very polite, I have to say), then says he can't write a letter like that, but he decides to let me have my pizza for £5.99, but just for this time - I am not allowed to use any other £5.99 voucher that I might still had.

So, I spent 10 minutes on the phone for £ 1!!! Yes, I am very stingy, but was I unreasonable?

PS: When I collected the pizza, I realised that they might have spat in it... I ate the pizza anyway - it was tasty!

lljkk Sun 17-Nov-13 21:23:57

I get called La Cheapette I'm so mean with my money (American relatives).
I think U are being silly. Doesn't it stress you out to have an argument like that over so little? Their profit margins are tight as it is.

Financeprincess Sun 17-Nov-13 21:27:03

Yes, you are.

CoffeeTea103 Sun 17-Nov-13 21:27:50

It's people like you that go out to annoy other people. How petty to make an issue over this. hmm

withgreatpower Sun 17-Nov-13 21:28:22

lljkk, I think the problem is that I probably enjoy the argument!

Leeds2 Sun 17-Nov-13 21:30:05

I am not a cheapskate at all. But, it would pee me off big time if a company wouldn't adhere to the voucher they had printed. I don't think I would've argued about it though, would just have cancelled the order and gone elsewhere.

cheminotte Sun 17-Nov-13 21:30:35

Yanbu - you were right it is illegal and they can't withdraw the offer once its been made. I probably would have just said ok, never mind I'll get my pizza somewhere else.

Leeds2 Sun 17-Nov-13 21:30:44

And probably paid more for the pizza, lol.

KungFuBustle Sun 17-Nov-13 21:30:53

I'm cheap and I'd be pleased with myself for saving a pound. If it's the pizza place I'm thinking of I can't afford their expensive pizza unless it's on a deal and what they charge is robbery. Bit of dough, sauce and a handful of stuff for £15.99? Bring on the vouchers.

sapfu Sun 17-Nov-13 21:32:39

That would annoy me. I suspect the manager wasn't being entirely honest.

I would have said 'Oh OK then', ripped up the voucher and called another pizza company.

CoffeeTea. Bit of a leap, that. Not enough caffeine today, or too much?

nickelbabe Sun 17-Nov-13 21:33:12

you weren't being unreasonable- nothing wrong with trying to get the best deal you can.

however, they weren't acting illegally- an offer is just an offer and they can change it or withdraw it at any time before the transaction is completed.
the transaction itself is the contract, where you both confirm that the offer has been accepted.

nickelbabe Sun 17-Nov-13 21:34:38

cheminotte - you need to read trading standards again, as per the information in my post.

HollaAtMeBaby Sun 17-Nov-13 21:38:14

YANBU. I do things like this all the time. I am shameless in my pursuit of a bargain and I love an argument, so it's a win-win really. I don't think they were actually breaking the law but you had the moral high ground - and i would have been optimal customer service for them to honour the voucher without trying to wriggle out of it.

Tikkamasala Sun 17-Nov-13 21:40:45

It's not illegal to change the offer, it is as nickelbabe said, but they should probably just stick to it for the sake of a pound to keep a customer happy.

emsyj Sun 17-Nov-13 21:40:58

YANBU, they should have just honoured the voucher - it was their mistake that they printed the wrong price. Regardless of the legalities, they should have taken responsibility for the error IMO. I wouldn't have argued, but I wouldn't have ordered the pizza - I would have just said 'ok, I'll go somewhere else' and never ordered from there again.

withgreatpower Sun 17-Nov-13 21:41:18

*nickelbabe", does it mean that a store can put a £15 price tag on a book, and then, when you go to the till to pay for the book, they say "It was a mistake, it's actually £ 25"?

This is a very honest and peaceful question. I am asking because a similar thing happened to one of my DD's friend, and DD's friend's dad, who is a layer, when up to the till and told them that what they were doing was illegal (so they sold the book to DD's friend for £ 15, as advertised). I am not a laywer, so I don't know if it is illegal or not, but I had that in my mind when I was talking to the pizza guy.

withgreatpower Sun 17-Nov-13 21:42:18

sorry, that should have been in bold:
nickelbabe, does it mean that a store can put a £15 price tag on a book, and then, when you go to the till to pay for the book, they say "It was a mistake, it's actually £ 25"?

This is a very honest and peaceful question. I am asking because a similar thing happened to one of my DD's friend, and DD's friend's dad, who is a layer, when up to the till and told them that what they were doing was illegal (so they sold the book to DD's friend for £ 15, as advertised). I am not a laywer, so I don't know if it is illegal or not, but I had that in my mind when I was talking to the pizza guy.

expatinscotland Sun 17-Nov-13 21:44:27

For a quid?! Wow. Yeah, that's pretty cheap.

TheEarlOfDoncaster1963 Sun 17-Nov-13 21:44:45

I thought they always had to honour the price on the item or shelf. I once bought something in Tesco that was mispriced lower than it should've been and the manager said "we have to sell it for the lower price as that's what is advertised". It's their mistake, not yours.

withgreatpower Sun 17-Nov-13 21:44:56

I also felt that I couldn't go somewhere else, as the children love this place's pizza, and I had already announced they were going to have it for dinner.

MistyB Sun 17-Nov-13 21:45:12

I think they were running the risk of a few arguments in changing the terms of the offer and have considered the consequences of this, if they haven't, they soon will!!

loopdaloo Sun 17-Nov-13 21:50:30

A shop can refuse to sell anything that has been priced incorrectly, there is no law that states they must sell it, this is a common misconception. However unless it was a huge price difference most shops would honour it for the sake of good customer service. Putting a price on something means that is what you would be willing to take for an item, in theory you could try and barter with any shop although highly likely to be refused, but any shop is within their right to refuse to sell anything to anyone for any reason but again customer service and reputation comes into play!

Yeah you're a cheapskate. They probably hid bogies in your pizza.

Tikkamasala Sun 17-Nov-13 22:01:26

OP yes in the book shop scenario or in a Tesco mis pricing scenario or whatever, they can change the price at the till. Often they won't because they want to keep the customer happy and keep the goodwill, but technically yes, they don't have to honour prices that are advertised. They are just an "invitation to treat". When you take the item to the till you are making them an offer to buy it at the marked price. They can then accept, and take your money, or they can reject the offer saying its the wrong price or make a counter offer telling you a new price... They are not legally bound until they put the transaction through.

harticus Sun 17-Nov-13 22:03:34

NoArmani has got it right - snot/spit in pizza.
Pissing off people who are preparing your food is never a good strategy.

withgreatpower Sun 17-Nov-13 22:04:04

Tikkamasala, thanks for the explanation. It's always good to know what is in your right and what is not!

nickelbabe Sun 17-Nov-13 22:05:09

yes, it means exactly that.
if you don't like the correct price, you can say "no thanks" or you can argue and they can say "sorry we can't do that price, we will withdraw the item from sale" and thennthey can correct the price and start again.

most companies will honour the error for good customer service, but they certainly don't have to

mercibucket Sun 17-Nov-13 22:16:40

is it a franchise? probably a head office deal they have to pay for

intitgrand Sun 17-Nov-13 22:19:05

A price or an offer isn't actually an offer in legal terms.It is an invitation to treat 'ie do buiness'.The customer offers to buy a product at x price which the shop can then either accept or refuse.

contortionist Sun 17-Nov-13 22:35:59

I think this is unfair trading, as is the bookshop example. But I am not a lawyer, so don't take my opinion seriously.
See the www.legislation.gov.uk/uksi/2008/1277/schedule/1/made item 5.

ChippingInLovesAutumn Sun 17-Nov-13 22:42:37

I wonder if they are doing it at £6.99 and keeping the quid themselves and just putting the voucher in the till?

RaspberryLemonPavlova Sun 17-Nov-13 22:50:08

I don't know about the voucher, but when I worked in retail in the shop scenario they must either sell it to you at the lower price or withdraw it from sale until the following day.

It is a few years since I worked in retail but I'm pretty sure this hasn't changed

PresidentServalan Sun 17-Nov-13 23:38:11

It's a pound - get over it.

PresidentServalan Sun 17-Nov-13 23:40:43

Intit YY re invitation to treat.

OP - you could have a case for Watchdog here hmm

custardo Sun 17-Nov-13 23:41:57

its the principle of the thing, i am very principled. If i think someone is deliberately shafting me, i wont let it go - not for a penny

Caitlin17 Sun 17-Nov-13 23:52:22

Under Scots Law a shop isn't offering to sell you anything. It's an" invitation to treat". You make the offer to purchase when you take it to the till. The shop is perfectly entitled to say there's been a mistake and ask you to pay the higher price which you are perfectly entitled to refuse. No contract has been made, neither party has lost anything.

MrsHoratioNelson Mon 18-Nov-13 00:00:14

contortionist that law is designed to catch traders that say "iPads for sale £5.99" and then claim (knowingly) that the £5.99 iPads have all gone and would you like to buy one for £599 instead? The situation the OP describes and the bookshop example are more honest pricing mistakes, so wouldn't be covered.

Bogeyface Mon 18-Nov-13 00:02:12

CBA to RTFT but I would have done exactly what you did!

Its not the £1 is the principle. Either fulfill the offer or dont offer it!

Bogeyface Mon 18-Nov-13 00:06:13

It's a pound - get over it.

When my son said he wanted "delivered pizza" for his birthday dinner, I was over the moon that his birthday was on a Tuesday! Without the BOGOF that Dominoes do on a Tuesday (plus another code I found on line), it wouldnt have been financially doable.

Its a pound to you, it could be a days worth of electricity or gas to another family.

sandfrog Mon 18-Nov-13 00:19:19

YANBU. Their company got it wrong, so they should honour the voucher in the interests of good customer service. No good for the customer-facing staff to pass the buck to "company headquarters", as they are still representatives of the company themselves.

fauxhat Mon 18-Nov-13 02:45:45

Yanbu,Look at it this way op.
The manager spent 10 min arguing with you,a returning customer,over a pound.
On a pizza that costs about 2 pounds to make.

GivesYouHell Mon 18-Nov-13 05:14:14

You were right to argue - I would have done the same thing.

TobyLerone Mon 18-Nov-13 05:25:19

It's the principle for the manager just as much as for the OP.

whatareyoueventalkingabout Mon 18-Nov-13 05:41:09

YANBU. not at all. a pound might not be the hugest amount in the world but I bet your pizza tasted better after they have it to you for £5.99

DeckSwabber Mon 18-Nov-13 08:04:32

I would be pissed off if i took up an offer and then fund that the offer had been changed. Its not the £1 - its the principle.

However, next time make french bread pizzas at home. Healthier, more fun and a lot cheaper!

tolittletoolate Mon 18-Nov-13 08:04:41

I agree with you op, that is a blatant piss take and you were right to insist they honour it.

CatelynStark Mon 18-Nov-13 08:13:04

I would have argued too smile

SoupDragon Mon 18-Nov-13 08:17:41

How much did the phonecall cost you?

SoupDragon Mon 18-Nov-13 08:19:22

Basically though, they were right and you were wrong.

It was good customer service to honour the incorrectly printed voucher but they were under no obligation to do so.

Is it the same for online purchases? I bought a printer worth £200 for £0.99 from Amazon. They took the money, I got an email saying they'd dispatched the item, then an email from the company saying they had an error in their pricing software and were refunding the transaction, not sending out the printer.
At what point is an online transaction binding?

TobyLerone Mon 18-Nov-13 08:49:58

Basically it almost always comes under the 'errors and omissions excepted' clause in any company's terms and conditions.

For something like a 99p printer, that is an obvious error and anyone trying to buy it is clearly trying to pull a fast one and should not expect to receive the item at that price.

FredFredGeorge Mon 18-Nov-13 08:52:33

While a shop does not have to honour any invitation to treat, it doesn't mean not honouring vouchers is legal, it could be an offence under "The Consumer Protection from Unfair Trading Regulation", however there are few absolutes in that law.

"Yanbu - you were right it is illegal and they can't withdraw the offer once its been made."

What are you basing that on?

DingbatsFur Mon 18-Nov-13 09:19:43

It's always worth noting that major online pizza delivery firms usually have at least one active online voucher code (especially if you are with a major mobile network) which seriously cuts down the price of the pizza.

Fleta Mon 18-Nov-13 09:27:45

I wouldn't have bothered for £1. I kind of think that if the effort taken to complain about it isn't proportional to the amount in question, then it isn't worth the time and the effort to get stressed out.

MrsOakenshield Mon 18-Nov-13 09:40:49

I think YANBU on the principle of the thing - the fact that he let you have the pizza for 5.99 says a lot to me. Yes, it's only a pound but if no-one says, hey, wait a mo, your voucher says 5.99 and pulls them up on it, they will make a hell of a lot of extra money.

I don't like being treated like a doormat or an idiot, and expecting you to just go with this is exactly that.

TheHeadlessLadyofCannock Mon 18-Nov-13 10:05:28

I think it's not about the money but about the principle. If a company makes a mistake like printing wrong vouchers, they need to suck up the financial consequences for the sake of ongoing customer goodwill. How many people might have tried to use that voucher, been told the same thing as the OP and decided to order from somewhere else instead and not use this pizza chain again? Goodwill and word of mouth is worth a lot, I think.

ballinacup Mon 18-Nov-13 10:17:55

FWIW OP, I doubt very much that they will have spat on your pizza.

I used to work in Pizza Hut when I was at sixth form and honestly, no one ever spat on, or put bogeys into, a pizza. Why would we, the staff, have given a hoot about a customer getting an extra pound off the cost of their pizza?

I think some people on here have shockingly low opinions of hospitality/catering staff.

SoupDragon Mon 18-Nov-13 10:19:06

I don't like being treated like a doormat or an idiot, and expecting you to just go with this is exactly that.

Except it isn't - legally they do not have to accept a misprinted voucher.

MrsOakenshield Mon 18-Nov-13 10:26:21

the OP doesn't say it was a misprint, just that they had changed it. And I'll bet that the company knows full well that most people will just say, oh, it's only £1, and they are laughing all the way to the bank.

DuckworthLewis Mon 18-Nov-13 10:37:54

Technically, its not an invitation to treat, an offer made by way of a published voucher is (usually) an example of a unilateral contract.

A unilateral contract confers obligations upon only one party (in this case the pizza company) which are legally binding and cannot be withdrawn once they have been made.

DuckworthLewis Mon 18-Nov-13 10:40:09

See here for more info

TheHeadlessLadyofCannock Mon 18-Nov-13 11:10:22

MrsO, she says 'the pizza company headquarters had printed wrong vouchers'.

I agree though that they were probably hoping most people wouldn't pick them up on it.

JohnnyUtah Mon 18-Nov-13 11:21:44

I don't think it matters that the HQ printed the vouchers wrongly - your local branch delivered it to you and so they should honour it.

ZombieMonkeyButler Mon 18-Nov-13 11:29:26

I probably would have argued the point too OP blush. Not because I'm tight, but as a matter of principle.

I'm not sure I would have argued it for quite so long though - I probably would just have said "OK, thank you" and ordered elsewhere after a minute or two.

DuckworthLewis Mon 18-Nov-13 11:38:25

*sorry, that should have been in bold:
nickelbabe, does it mean that a store can put a £15 price tag on a book, and then, when you go to the till to pay for the book, they say "It was a mistake, it's actually £ 25"?

This is a very honest and peaceful question. I am asking because a similar thing happened to one of my DD's friend, and DD's friend's dad, who is a layer, when up to the till and told them that what they were doing was illegal (so they sold the book to DD's friend for £ 15, as advertised). I am not a laywer, so I don't know if it is illegal or not, but I had that in my mind when I was talking to the pizza guy.*

The CAB have a good guide to this here if you are interested

MrsOakenshield Mon 18-Nov-13 11:38:29

sorry, didn't re-read down far enough. Yes, I agree they hoped people wouldn't pick up or push it. And going by many responses on this thread, they are right to think that!

DuckworthLewis Mon 18-Nov-13 11:47:14

I agree, the problem is that today its just a pound, tomorrow a fiver, the next day fifty quid and so on.

Where is the line drawn?

People have fought hard for many years for the protection that we all enjoy from those who would take the piss (employers, corporations, governments etc)

We all need to get a lot angrier about the trivialities of life, otherwise life just gets shitter for everyone.

Well done for standing up for yourself OP.

nickelbabe Tue 19-Nov-13 17:13:20

Duckeortj.
it doesn't alter the dact that it's perfectly lawful for a company to withdraw an offer that has been nade in error.
I do run my own retail business, I have to know this stuff.

and it is an offer to treat - that's the correct legal term.

nickelbabe Tue 19-Nov-13 17:21:52

btw, Duckeorth - read the article you've linked to, because it quite clearly states that a transaction is the contract, with or without money exchange.
the cashier has to agree to yoir offer, refardless of whether they made it in the first place.

eg

"plums are 50p each"
"ooh, i'd love a plum at 50p!"
"oh, I'm sorry, that should have said 60p. I can't sell it at 50p"
"I want it at 50p"
"I can't sell it at that price"
"I don't want to pay 60p"
"I'm sorry, I will have to withdraw tje item"

done.
it's lawful and allowed.
until the vendor says "yes, I'll sell it at thag price", there is no contract and no agreement

nickelbabe Tue 19-Nov-13 17:29:32

not offer, invitation to treat.

a labelnor a voucher is an invitationnto treat "please makrme me annoffer onnthis pizza, I recommend 5.99"

PresidentServalan Tue 19-Nov-13 18:36:56

All I would say to the person who said that one pound could be the difference between getting electric or not - I get that, and that is why I wouldn't use a chain pizza place - they are way too expensive.

And the point about staff sabotaging food is reasonable - I worked in a large cinema chain a few years ago, and knowing what they did to the food, I would never buy the food now.

SueDoku Tue 19-Nov-13 18:38:30

I'd have argued. I went with 3 friends to a well-known pub chain to have a 'cheap and cheerful' meal. The pub had an offer on that if you texted a certain number (presumably so that they could sell your number on to make money) you got 25% off your meal. I had sent the text.

When we got to the bar and ordered, I showed the staff my text - and they summoned the manager, who told me that the deal was 1 text for each meal (this was not mentioned anywhere on the promotional materials). So I stood at the bar and sent 2 more texts, showed them to him - and we got our 25% off.... smile

(Oh - and I was paying for all the meals, so it wasn't a case of each person who ordered having to send a text). It was pure Jobsworthiness...

PresidentServalan Tue 19-Nov-13 18:41:42

And the reason it's not worth arguing the toss is that it really isn't worth your time - if it was a fiver then maybe it would be. But several minutes arguing - I would value my time higher than that and save it for something important tbh.

DownstairsMixUp Tue 19-Nov-13 18:45:08

I wouldn't be complaining because of the money, i would of been moaning just because of the principle of the whole thing. So yanbu.

KEAWYED Tue 19-Nov-13 18:59:58

I work in retail, and if somethings mispriced I'll honour it. If its a major price difference I'll ask the manager first (we have books priced in different parts of the store that can get missed when price changed)

Funny thing is you can see some customers waiting before its even scanned to jump down your throat. The more the customers nice to me the more I'll be helpful. But you were in the right

DuckworthLewis Tue 19-Nov-13 21:05:33

Nicklebabe

As I have already explained, the law governing a unilateral offer (the pizza offer) differs from that around a bilateral contract (the plum example/ITTs etc)

The Adviceguide article deals with bilateral contracts, which I guess is what you are also used to dealing with in your business? Why don't you have a read of the first link I posted about bilateral/unilateral contracts? That is probably more pertinent to OP's original question.

If you'd like some further info on the legal difference between an ITT and a unilateral offer (admittedly the difference is not always clear cut) have a read of these cases.

Carlill v Carbolic Smoke Ball Co (still the leading authority for an advert being held to be a valid offer)

Pharmaceutical Society of GB v Boots Cash Chemist (Case where an ITT was not held to be an offer)

DuckworthLewis Tue 19-Nov-13 21:09:32

Oh, and FWIW, you can't always withdraw an offer once it has been made; contract law is littered with amusing cases of people being held to comedy prizes/offers they have made under the mistaken belief that 'noone would take them seriously'

I seem to recall one where someone tried to claim their 'prize' of a Typhoon fighter jet...it does happen...

DuckworthLewis Tue 19-Nov-13 21:10:48

sorry nickelbabe

merrymouse Tue 19-Nov-13 21:13:20

I think it's just bad customer service. If they messed up they should honour the original voucher. They were the ones being cheapskates over a £1, not you.

CreamyCooler Tue 19-Nov-13 21:14:41

I guess it's case of how much you value your time. 10 minutes of my time is worth more than £1.

zipzap Tue 19-Nov-13 22:35:03

The thing is too that occasionally shops do offer bonkers deals to get the punters in or make headlines or so they can say that the sale has things in it for up to 99% off.

So even though a printer for 99p sounds crazy, if the shop is having a sale or trying to run up some publicity or whatever, then it does happen so it's not unreasonable to assume that it could be a legitimate offer.

And yes, it is unreasonable of them to try to add a pound to your order and say that it is the new price. What if the difference had been £2 or £3 and it pushed the price to be more than the opposition's pizza - if they hadn't had the 'wrong' price printed on the vouchers then you would have chosen somebody else potentially so it could be very misleading.

roses2 Wed 20-Nov-13 00:06:40

I would have done the same out of principle
Sounds like the franchise were trying it om!
Yanbu

nickelbabe Wed 20-Nov-13 13:07:13

duckworth the pizza offer is still not a unilateral contract.

mumteedum Wed 20-Nov-13 13:20:15

Not sure iyabu but I enjoyed your last paragraph! grin

enriquetheringbearinglizard Wed 20-Nov-13 13:20:26

*Basically though, they were right and you were wrong.

It was good customer service to honour the incorrectly printed voucher but they were under no obligation to do so*

See for me it's not about the voucher, whether HO had it right or wrong or the £1, it's about the Manager being insistent upon something but then refusing to put his name to what he'd said or to write it down.

Regardless of contract law or anything else that's what would bug me.

IslaValargeone Wed 20-Nov-13 13:31:01

There are some principles worth arguing for.
To spend 10 minutes arguing over a £1 with someone who was preparing food for you is not one of them however.
Count yourself lucky if they only spat in it.

DuckworthLewis Wed 20-Nov-13 14:48:45

Nickelbabe

I have a degree in law, and am trying, as politely as I can, to show you that there is more to this than the narrow understanding that you have.

As Donald Rumsfeld would have said, these are 'Unknown unknowns' for you.

I'm trying to help you out here, but if you really are too stubborn to see this, then I will graciously withdraw from this exchange and wish you well.

nickelbabe Thu 21-Nov-13 17:49:55

I think.then duckworth, you need to revisit what you've learned.
I can see the marathon tjing being unilateral, but I do not see how a leaflet stating an invitation to treat is the same thing at all.
but then, it would depend on.whether the pizza company class it as a flyer with an offer or an actual voucher.
if they call it a voucher, then yes, I'll agree unilateral.

nickelbabe Thu 21-Nov-13 17:51:30

and there's no need to be snarky.

withgreatpower Thu 21-Nov-13 18:34:52

nickelbabe, on the voucher, it says: "voucher must be handed in to staff upon collection". Is it considered a voucher?

Another questions for the laywers: if you read the menu, with prices shown, outside a restaurant, and then sit at a table, and you order something, but the waiter says they have increased the prices by £1, is that legal or illegal? Not that this has ever happened to me, but I'm just wondering.

Tikkamasala Sat 23-Nov-13 02:54:13

Message withdrawn at poster's request.

Thants Sat 23-Nov-13 09:47:03

Yanbu but I would have paid the price they said and then emailed head office and taken it up with them not the guy at pizza shop who just gets told what to do. There's not much they can do. You need to contact the people that make decisions.

LittleprincessinGOLDrocks Sat 23-Nov-13 10:25:13

YANBU. I will always ask companies to honour their offers.
Most recently it was Dunelm Mills, they had reduced some items, so as I went to pay I expected them to be at the price on the sticker. They were all at original price. So I asked the lady to check the pricing. She did. Yes it was only 40-80p per item, but with 10 items it added up to a lot of money for me. The lady even thanked me as they thought another staff member had updated the system to match the tags, so they were then able to correct the system.
It is not just the money it is the principle of the thing.

nickelbabe Mon 25-Nov-13 21:45:24

I suppose it does make it a voucher.

I was thinking about this yesterday. most vouchers say something along the lines of "while stocks last. offer can be withdrawn at any time"

Walkacrossthesand Mon 25-Nov-13 21:56:51

I have stopped using my local Chinese takeaway because they routinely overcharge by £1-2 on a family order. Each time I query it they tot up the bill on their little calculator and give me the pound or two back. If I don't query it, but add it up when I get home, Ive always paid £1-2 too much. I can't be arsed with checking every time, and I dislike that approach to business, so I go elsewhere. Maybe one day I'll go in & tell them why...

LadyHarrietdeSpook Mon 25-Nov-13 22:05:22

It's the regard for customer service that would piss me off here- or apparent lack of it. Honestly that's right- it's a quid difference and they themselves printed up the vouchers. Just give the woman the pizza and admit you've only yourselves to blame. (Was it papa johns?!)

phantomnamechanger Mon 25-Nov-13 22:11:05

I ALWAYS insist on paying the advertised price even if the item is marked up at the wrong price. I have alwasy got my way, by being polite but insistent.

only yesterday in M&S my 3 food items I was buying were on a 3 for 2 offer, and it did not adjust at the till - OK, someone had to go check the label on the shelf and override the till while others waited, but I was right and I got the £4 off. If I had known the items were not on offer I would only have been buying 1.

We got a bargain on a printer in Tesco too - label was set up under a whole shelf of the wrong model - manager was not pleased and ordered someone to go sort it PDQ, but sold it to us at the advertised price, which is good customer service.

Another time I was sent a bunch of vouchers at the office for STAPLES rewards - went off 2 days later to stock up - only to be told at the till that due to an error the vouchers had been posted too early that month and were not actually valid till the next week. On the reverse however it clearly said valid from date of receipt,. they phoned their helpline who were totally " we cant do anything about it" but I was not wasting a 30mile round trip and the store manager again choose to over ride the till and give me my 20% off.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now