Please can you help? Been ripped off with DS Christmas Gift.

(112 Posts)
Gossipmonster Sun 17-Nov-13 17:02:16

Last resort is to ask here dear Mumsnetters.

Can anyone offer me some advice please?

OH bought DS an iphone 4S from Gumtree yesterday for £140 for Christmas. We could not afford to buy him a brand new one.

It has been updated to ios 7 and restored to factory settings. Problem is that it is already linked to an apple account. Person we bought it from is refusing to communicate with us and seems unable to remove the device from the iTunes account. Meaning it is useless and the money I had put by for DS present has gone sad We have 5 other kids to buy for.

I have contacted the police who were really helpful and say it is not registered as stolen but was checked a few months ago at a cash converters suggesting the person we bought it from has experienced the same issues and just passed it on to us.

Police have suggested contacting Apple (which we did yesterday and then can't help) or taking it to a phone unlocking shop. We have reported the seller to Gumtree but that is not going to get us a refund.

Does anyone have any experience of this and know of any solutions?

TIA

No idea, sorry, but bags of sympathy, what a shit that seller is.

Gossipmonster Sun 17-Nov-13 17:08:41

I know sad We are not prepared to do the same.

MrsSpencerReid Sun 17-Nov-13 17:12:38

Sorry if this is a bit dense but can't you just log out of that apple account and sign in with your own? Have I misunderstood!

picnicbasketcase Sun 17-Nov-13 17:12:57

If you know it's not stolen, could you contact apple with the serial number and ask if they can deactivate the account on it?

Chopsypie Sun 17-Nov-13 17:13:37

Have you tried signing it out of the iTunes account?

It's in settings, iTunes and App Store. Or restoring to factory whilst plugged into a computer?

Do you have the seller's email address? If so, send them this:

Find My iPhone Activation Lock: Removing a device from a previous owner’s account
Symptoms

Learn how to remove a device from a previous owner's Apple ID so that you can activate and use it.

Resolution

If the device has already been erased
If the device has already been erased, but is still linked to the previous owner’s account, you will be prompted for the previous owner’s Apple ID and password during the device setup and activation process (shown below).



If the previous owner is with you and can access the device
Ask them to enter their Apple ID and password on the Activate iPhone screen (shown above) to remove the device from their account. You can then proceed through the rest of the device setup process.

If the previous owner is not present
Contact them and ask them to follow these steps to remove the device from their account:

Sign in to their iCloud account at www.icloud.com/find.
Choose the device from their Find My iPhone device list by clicking All Devices and selecting the correct device.
Click "Remove from Account" to remove the device from the account.
After the device has been removed from the previous owner’s account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally.

funkybuddah Sun 17-Nov-13 17:17:05

Oh no.

Alas if they wont unlink it from icloud/find my iphone as well then there is nothing that can be done.

I work in mobile phones and we are warned weekly to remove the accounts as returned ones/traded in handsets are worthless while linked.

I dont know how Gumtree works but is there an Admin that could maybe get involved?

Forgot to say - hope you get it sorted.

FortyDoorsToNowhere Sun 17-Nov-13 17:17:50

Try signing out of the iTunes account and plugging into your computer and set up a new iTunes account.

Hope ds loves his Christmas present, he is lucky to have such an expensive phone

LumpySpacePrincessOhMyGlob Sun 17-Nov-13 17:18:38

Would jailbreaking the device help? Then you won't be totally reliant on the apple store for apps.

You get the apps via Cydia instead.

Gossipmonster Sun 17-Nov-13 17:20:39

Can't get through the setup process to do that Chopsypie sad

I agree, signing out of the apple ID account, and factory restore should do it.
Click on the ID name, and you'll get the option to sign it out.

CoffeeTea103 Sun 17-Nov-13 17:22:54

If you create a new iTunes account it will definitely work. I am using DH old iPhone and all I did was sign out and sign in with my own new account.

Gossipmonster Sun 17-Nov-13 17:23:01

We thought about jail breaking it but there isn't one for iOS 7 yet ....

ICameOnTheJitney Sun 17-Nov-13 17:23:18

OP there will be SOME techno whizz who can get this sorted....there just will. It will take someone with hacking skills....I will google.

Oh sorry.
Of course, this was the security feature in ios7. I don't think there is a way round it.
Keep pestering the seller is my only advice.
Sorry.

Caitlin17 Sun 17-Nov-13 17:29:12

Oh dear. This is a simple process with Android and marginally more complicated with Windows phones. You could try taking it to an unlocking shop.
What do you get if you go to settings/ accounts on the phone?
I don't know what that looks like on an iPhone but on Android it's very easy to sign out of/remove accounts/add accounts.

ICameOnTheJitney Sun 17-Nov-13 17:31:16

HAve you contacted iTunes about it? I've had a look on various forums and it seems that there is no way round this...

Gossipmonster Sun 17-Nov-13 17:43:39

Wow - definite learning curve for anyone buying a 2nd hand iPhone now sad

Thanks for the jail beaker we might have to give that a go.

Thank you everyone who Googled for me.

TeresaGreene Sun 17-Nov-13 18:11:52

I have an iPhone 4 (the oldest one) which you would be welcome to have - it's got a cracked screen and back (thanks to my DH!) but if you can get that fixed (and I think you can) it would work perfectly. PM me you like smile

TeresaGreene Sun 17-Nov-13 18:13:11

* if (duh, bloomin phone)!

Gossipmonster Sun 17-Nov-13 18:19:12

Really?! That's incredibly kind of you thanks

ICameOnTheJitney Sun 17-Nov-13 18:20:47

Oh happy ending! grin

Could you go to an Apple Store and pretend that you forgot the log in details and ask them to send them to the phone? If you had the phone then hopefully they will believe you

Shlurpbop Sun 17-Nov-13 18:26:35

Ooh love a happy ending smile

MaidOfStars Sun 17-Nov-13 19:33:02

Unless the seller agrees to remove it from their iTunes account (if it was ever registered with them in the first place), it is nothing more than an expensive brick. There is literally nothing you can do. Apple will not help, nor can any phone unlocking shop type person. I don't see how you can jailbreak it either (even if a hack was available), because you can't access it.

If you bought yesterday, how did you get the device by today? If you collected, don't you have an address?

Gossipmonster Sun 17-Nov-13 19:37:06

We were going to collect it but the time wasn't convenient so he offered to drop it off hmm

MaidOfStars Sun 17-Nov-13 19:46:13

Sorry Gossip, you're going to have to write it off.

Advice from Apple is that nobody should ever hand money over for an iPhone/iPad/etc without first checking that they can access the device. Before iOS7, this wasn't an issue. But now there are people who bought an iPhone last year (or longer), all accessible and working properly, recently updating to iOS7 and BOOM, locked out, requiring previous owner's email and password to get back into a phone they've been using for months/years.

Apple are utterly obstinate on any action. This is a security measure that (apparently) reduces iDevice theft, so they are sticking with it, no workaround yet (which doesn't mean there won't ever be one).

Gossipmonster Sun 17-Nov-13 19:58:40

Is very harsh - you'd think Apple would have a way of resetting it.

So pissed off sad

FortyDoorsToNowhere Sun 17-Nov-13 20:07:22

sell it.

www.sellmymobile.com/phone/apple-iphone-4s-16gb/

you can get around £70ish back. It's better than nothing

FortyDoorsToNowhere Sun 17-Nov-13 20:14:43
MrsSpencerReid Sun 17-Nov-13 20:19:03

I had no idea this happened with ios7! Really hope you manage to sort something op

BillyBanter Sun 17-Nov-13 20:22:56

Absolutely ridiculous that Apple can't break the link between a phone and an account.

SoupDragon Sun 17-Nov-13 20:26:03

They don't know it isn't stolen.

Truelove2010 Sun 17-Nov-13 20:31:45

I just recently swapped iPhones with my partner iPhone 4S updates to iOS 7 what I did was go into settings then reset there is a few options if u choose erase all content and settings to takes everything of the phone when u switch it back on it will ask for Apple ID I logged in with mine and everything is fine I done it on Friday.

Truelove2010 Sun 17-Nov-13 20:32:32

Sorry about spelling trying to settle toddler

softlysoftly Sun 17-Nov-13 20:40:06

Can you buy stuff on the account? But a shed load of movies onto their credit card and they will delete it fast enough.

ICameOnTheJitney Sun 17-Nov-13 21:31:41

Softly it's likely that the man who sold it to them stole it from someone else or at least bought it from someone who did...that wouldn't be on.

Wishfulmakeupping Sun 17-Nov-13 21:34:32

Teresa how lovely that's the Xmas spirit smile

Caitlin17 Sun 17-Nov-13 21:39:34

TrueLove I think that will work. I borrowed an iPhone 4 to see what it was like and to be able to get on to the Apple store and use it had to create an Apple account. (Didn't in the end switch from Android)

slidingtoomanydoors Sun 17-Nov-13 21:43:41

For anyone else looking to get second hand iPhones this place does recondition phones. My DH has had two from here (due to screen smashing!) Last one was £120 for a iPhone 4 and is in really good condition. All come with guarantees etc.
www.smartfonestore.com/

So sorry about the phone you bought OP but is a good warning to others with the now iOS has those security features x

slidingtoomanydoors Sun 17-Nov-13 21:44:24

Arrrgghh too many typos to correct but you get the drift!

Gossipmonster Sun 17-Nov-13 21:46:12

Can't buy anything as need the Apple user name and password to complete set up.

Is ridiculous that you can't break the link and I hope does serve as a warning to others.

I have sent a text to the guy telling him what I think.

NachoAddict Sun 17-Nov-13 21:55:05

Can you set up an apple account and use that apple id and password? Sorry that is probably too simple.

The original owner might have died, moved to Android, anything. If the phone hasn't been reported stolen then Apple really ought to fix this, given a reasonable period after it first being checked.

I really do dislike Apple as a firm. They used to be cool (in about 1996) even though they insisted on making their users buy all their peripherals from them for several times the cost of others. But now they're one of the worst tech companies for general arrogance and piss taking.

softlysoftly Sun 17-Nov-13 22:00:14

Can you go yk to a physical Apple shop taking yhe police proof that it isn't stolen with you. They tend to be a bit more helpful and human than on the phone.

DrinkFeckArseGirls Sun 17-Nov-13 22:05:35

What happens of you put in your own iTunes login and password?

Gossipmonster Sun 17-Nov-13 22:07:06

Doesn't work sad

DrinkFeckArseGirls Sun 17-Nov-13 22:07:45

Oh, sorry sad

MaidOfStars Sun 17-Nov-13 22:11:31

My understanding is that the OP is faced with the activation lock feature enabled by a previous owner via Find My iPhone, and now a default setting in the new iOS7. There is NO WAY to access the phone without the setup email/password. It's not like you can sign in with a different account.

In the most generous situation, the person who sold the phone to the OP has updated to iOS7 and performed a factory reset while neglecting to deactivate the activation lock setting in Find My iPhone. In this case, there is still hope that the OP may hear from the seller, who can unlink his account from the device.

Less generously, he robbed the phone. Or bought it as stolen (perhaps innocently).

Caitlin17 Sun 17-Nov-13 22:18:02

Did you pay through PayPal? You might be able to set up a claim through them if seller won't help.

DrinkFeckArseGirls Sun 17-Nov-13 22:19:17

Threaten the seller with reporting him to the police. Or maybe indeed do that.

Gossipmonster Sun 17-Nov-13 22:23:13

Have reported to police is not stolen sad

Gossipmonster Sun 17-Nov-13 22:26:06

But police think he got it from a cash converters and faced same prob and has just passed it in to us sad

IAlwaysThought Sun 17-Nov-13 22:47:44

It might be reported as stolen in the next few weeks.

Have you any info on the guy that sold it to you. You could text him that you need him to return the money otherwise you are going to have to give your CTV footage of him ( confused ) and his car to the police.

I know this doesn't help now, but for future reference (and anyone else thinking about it) never pay cash for anything like this on gumtree. eBay and PayPal protect your transaction, I bought an unlocked iPhone on eBay that ended up being locked to a network, paypal refunded no questions asked. Gumtree is free to advertise on and attracts all kinds of low life who are out to rip people off.

tiktok Sun 17-Nov-13 23:31:48

Unlocking an iPhone for a new user is a nightmare. I have just done it, but because the phone was previously locked to Orange I had to pay £20, and I made several calls to the Orange tech helpline, who then have to liaise with Apple. It has taken 2 mths. I needed the previous owners Apple ID to do all this, and to erase the phone of all her previous stuff in order to make it mine.

My understanding is this can only be done if you know the previous owner's login details....and all this is why on ebay, you see iPhones as 'unlocked'. Anything else is useless.

Gossip I think this is a case of buyer beware - a bit of research online 'how to buy a used iPhone' would have helped, sorry sad

Hope you get fixed up somehow.

IAlwaysThought Sun 17-Nov-13 23:33:19

Another problem with buying on gumtree is that sellers will report phones as being stolen after they have sold them so they can get your cash and claim on their insurance.

You end up with a blocked phone and no cash.

roses2 Mon 18-Nov-13 08:08:55

Yet another reason why I'll never buy an Apple product....

SoupDragon Mon 18-Nov-13 08:20:43

Really? Personally I'm pleased that there is this protection should my phone get stolen. It isn't Apple's fault that there are unscrupulous bastards out there.

SoupDragon Mon 18-Nov-13 08:21:41

The problem here is with the seller, not Apple.

Joysmum Mon 18-Nov-13 08:27:15

This is exactly why we have iPhones, their security is fab. We can also block a duck content on DDs phone and find her phone when she is out.

HyvaPaiva Mon 18-Nov-13 08:29:26

Exactly what SoupDragon said.

I'm over the moon with this feature. I'd love to know that if some cunt bucket steals my phone it's useless to them. However it needs to be better known about when considering legitimate sales of second hand items.

Chattymummyhere Mon 18-Nov-13 08:34:07

We has this with an iPod..

The guy soon remembered the password when dh said he would be back in 15mins with the phones and dogs and he was to unlock or money back.

It could be innocent have you tried ringing the guy your brought it off?

Apple are the problem here if after a reasonable period during which the phone isn't reported stolen, they refuse or cannot unlock it.

The original owner might not have known to disassociate themselves from it (and given that this feature had been imposed on people in the recent automatic update, that's understandable), they could have died, they might have stopped using Apple.

If the bottom falls out of the 2nd hand iPhone market, having a negative impact on the sale of new phones (people buy new knowing their phone has a resale value), they might just change their policy.

34DD Mon 18-Nov-13 09:01:32

Message withdrawn at poster's request.

NicknameIncomplete Mon 18-Nov-13 09:04:47

As the police think he might have bought it from a cash converters could you contact them? They might have the original owners details. Not sure if they would pass them on to you though.

SoupDragon Mon 18-Nov-13 09:11:44

Apple are the problem here if after a reasonable period during which the phone isn't reported stolen, they refuse or cannot unlock it.

Rubbish. The fault lies with the (supposed) thief and the person who sold it on. If a person sells on the phone of a "dead relative" then they need to ensure it is unlocked - if they sell it and refuse to refund when it is unusable that is their fault, not Apple's.

SoupDragon Mon 18-Nov-13 09:13:18

This would have stopped the wanker who stole DS2's iPod Touch and continued to use it despite being offered a reward and being given contact details multiple times via a messaging service.

How do you unlock a dead person's iPhone?

GhostsInSnow Mon 18-Nov-13 09:26:12

I also think the handset will be reported stolen in the next few months.

A cautious tale, and I'm sure you now know why not to buy a second hand iphone but can I just say the same actually applies to any second hand handset.

What can happen is you buy from gumtree/eBay etc, phone works, you are happy then 6 months down the line the handset is reported as stolen so they can obtain a replacement handset and profit from the sale. By this time they are banking on you no longer having contact details.

This happened to DH some years ago with an Android phone sold as 'unwanted upgrade'. Fortunately for him we collected it and I'm quite anal about text message deleting so I still had all his details in a text message. We paid him a visit, he was visibly shocked to see us on his doorstep, mumbling and stuttering about reporting the wrong phone as stolen. It was reasonably clear he was new to this and thought he could pull a fast one. We insisted he call T-Mobile and un-report the phone as stolen and actually register ownership to DH's account who was also on T-Mobile. He did, phone was unblocked and we went away having learned a lesson to never buy a second hand handset from anyone who we didn't know well.

SoupDragon Mon 18-Nov-13 09:27:44

How do you unlock a dead person's iPhone?

I have no idea but you don't act like a wanker and sell it on.

If you can prove it is not stolen by providing the death certificate of the registered owner, who knows - Apple may actually be able to unlock it. They should not unlock a phone you can not prove isn't stolen.

SoupDragon Mon 18-Nov-13 09:29:20

I thought it was common sense/knowledge that you should leave a note of any passwords etc with, say, a will in the event of your untimely demise.

SoupDragon Mon 18-Nov-13 09:30:06

Anyway,none of this is helpful to the OP.

I can just see lots of possible scenarios where someone might sell on an iPhone in good faith (clearly not the bastard who sold the OP's) or where people get stuck with useless bricks because of Apple's high-handedness.

If this feature prevents theft then that's great, but it should be time limited.

SoupDragon Mon 18-Nov-13 09:31:35

So, you just hold onto your nicked phone until it magically unlocked. Great idea. Not.

I can just see lots of possible scenarios where someone might sell on an iPhone in good faith

I can't - well not ones where they wouldn't offer a full refund when the mistake is discovered.

SoupDragon Mon 18-Nov-13 09:33:31

Personally, I think it's been locked deliberately - if it ere impossible to unlock them, Apple wouldn't be able to have refurbished phones. I thought that when you send a phone for repair, you get one back that they've already repaired, not yours.

SandyDilbert Mon 18-Nov-13 09:35:31

how did you pay op - was it paypal or cash?

Hi gossip monster I have just got a new ipad for my birthday and a new contract phone.. I have an iphone4 but it has a crack in the back I think you can replace it for about 20 pounds I would like you to have it if it would be any use to you?

Unlocked if it's not reported lost or stolen.

In the meantime, if Apple were nice and indeed serious about the crime aspect, why don't they contact the original owner to alert them to checks like those made at Cash Converters?

pretty that is really nice of you.

I really hope you can get this sorted, OP smile

friday16 Mon 18-Nov-13 11:55:36

I thought it was common sense/knowledge that you should leave a note of any passwords etc with, say, a will in the event of your untimely demise.

That's easier said than done, and is something of a counsel of perfection. How often do wills get revisited? Every ten years? How often are/should passwords changed? New accounts added? Rather more frequently than that. It also gets increasingly complex if people are using two-factor authentication which, in a circular fashion, may rely on access to their phone.

The whole issue of "what happens to online things when people die" is a fascinating, and currently almost unexplored, research topic: because computing is a young person's game, who not only aren't expecting to die themselves, but have parents who are many years from that being an issue, it's completely ignored (you can also see this in the "memorable question" type stuff, which are clearly aimed at twenty-somethings).

BloominNora Mon 18-Nov-13 12:10:02

Its not the person who nicks it that gets screwed though is it, it's the poor bugger who buys it in al, innocence that gets screwed, like the op.

She did the right thing and reported it, has been told it isn't stolen and is still left with a useless brick.

friday16 Mon 18-Nov-13 12:24:15

Its not the person who nicks it that gets screwed though is it, it's the poor bugger who buys it in al, innocence that gets screwed, like the op.

"In all innocence" is something of a moveable feast though, isn't it? If you buy a second-hand mobile phone for cash, what are the odds that it's stolen? I don't know, but clearly the people who steal mobile phones have to move them on somehow, so the odds are distinctly non-zero.

Time was that the theft of car radios was a massive problem, and drove huge amounts of car crime; it wasn't so much the radio, as the hassle of getting the locks or window repaired. Car radio theft is now pretty much over: car radios are custom fit to the car and usually tied to the car's immobiliser and/or have a PIN that has to be re-entered if they're disconnected from the battery. Sure, that makes life hard for the very limited set of people who might legitimately sell car radios, and who might buy them for reasons other than thinking "it's cheaper to buy a hooky radio off a bloke in the pub". But for all the rest of us, it makes it much less likely we'll get back from doing the shopping to find a broken window and a seat full of glass.

So if all mobile phones, especially expensive ones, were strongly tied to the owner's identity and useless second-hand unless the owner has taken careful steps to disassociate them, streetcrime muggings for phones become a complete waste of time. Either you leave the phone configured, and get caught via it broadcasting its location, or you attempt to reconfigure it and brick it. Either way, no-one sane will buy a mobile phone other than with careful proof of legitimate transfer, and a whole class of problems cease to be problems.

Fewer muggings in the street aimed at stealing phones is a good thing, right?

BloominNora Mon 18-Nov-13 12:34:57

It is and if someone who buys a phone 'on the cheap' knowing that there is a good chance that it was nicked then they deserve to be left with nothing.

However, the OP did everything right, including calling the police to check it wasn't stolen.

The fact that there is no way at all for her to now get it unlocked is terrible.

Yes, you could argue that a few innocent people getting ripped off like the OP is a fair price to pay for fewer muggings, but when you take into account that the people most likely to be looking for second hand phones are those who are unlikely to be able to afford new ones and not everyone knows about the draconian measures being taken in Apples new iOS, then what is essentially happening is less well off people are being punished for not being able to afford new stuff.

Yes, it is a good security measure, but it is also a good way of making it a PITA to buy second hand, so more people will go straight for new - something which I am fairly certain would have been part of Apple's consideration when they put it in place. Especially given that in the medium term, the determined criminals will soon find a hack, so the only people who really lose out long term of the people who can't afford to buy new.

MaidOfStars Mon 18-Nov-13 12:49:07

Fewer muggings in the street aimed at stealing phones is a good thing, right?

There are "activation locked" iPhones on Ebay, listed for parts. Still quite a lucrative business, the stealing of them.

One thing I haven't worked out though: We lost an iPhone in Spain this year. From my handset, we activated Find My iPhone on the lost handset, and called the network provider to brick the lost handset. So how is this feature an advance on this?

friday16 Mon 18-Nov-13 13:01:50

There are "activation locked" iPhones on Ebay, listed for parts. Still quite a lucrative business, the stealing of them.

Yes, but it's much less profitable than selling them as a going concern, and somewhat harder to do for cash in pubs. Yes, breaking an iPhone for parts is going to destroy the evidential trail, and I'm somewhat sceptical about where those "we fix your screen cheap" places get their parts, but it's a very different class of crime to selling iPhones ready to use in pubs.

called the network provider to brick the lost handset. So how is this feature an advance on this?

That doesn't brick an iPod Touch, or a non-GSM iPad (ie, almost all of them) and doesn't prevent a stolen iPhone being used as an iPod Touch or a stolen GSM iPad being used as a not-GSM iPad. IMEI-blocking is also pretty hit and miss, and tends not to work (or, rather, the phones do work) over national boundaries. A phone blocked in the UK will almost certainly work pretty well anywhere outside the EU.

MaidOfStars Mon 18-Nov-13 13:20:06

friday Ta for the info. Hadn't considered the fact that not all iDevices are connected to a mobile network blush

IAmTheLordOfRedundancy Mon 18-Nov-13 17:58:57

I fucking love apples security measures. My handbag was stolen from work. Because of that phone everything in my bag was returned to me including the only picture I have of my dad. The idiot who stole it had the cheek to look annoyed when the police tracked my phone to his house. His mum was so ashamed.

IAlwaysThought Mon 18-Nov-13 18:08:40

IAmTheLordOfRedundancy. (Great name btw). That must have been very satisfying grin. It's lucky the police could trace it to an actual house as sometimes it's not that precise.

The latest IOS7 version of Find My IPhone is fantastic. Its so much better than the earlier versions which could be deleted without the owners Apple ID.

MaidOfStars Mon 18-Nov-13 18:19:08

A thought - if someone steals your phone and is able to access it, if they disable the Find My iPhone app then run a factory reset, this would render the phone free of the activation lock? Do you have to enter the iTunes/setup email and password to perform a factory reset (when not connected to iTunes)?

IAlwaysThought Mon 18-Nov-13 18:24:49

MaidOfStars That was possible before iOS7 but now you can't disable Find My iPhone unless you have the owners iCloud account details.

Good job too grin

friday16 Mon 18-Nov-13 18:28:32

If you are buying a second-hand iPhone/iPad that is running iOS7, you need to read the details of Activation Lock.

Here is the crucial part:

Follow each of these steps to make sure that you can use the device you purchase:

Turn the device on and slide to unlock.
If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.

Begin the device setup process.
After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

IAmTheLordOfRedundancy Mon 18-Nov-13 18:45:45

Thanks IAlwaysThought. grin Yes it was satisfying. The policewoman that gave it back was amazed herself. Luckily he'd not hadvthe chance to sell anything on. It went in the evening and was found around 7am the following morning. The lad who took it is the son of a regular customer. I felt quite sorry for her. She was devastated. I did say that as an adult he makes his own decisions and shes not to blame.

MaidOfStars Mon 18-Nov-13 19:20:50

So am I correct in thinking that the only value in a stolen iDevice now is if a thief happens to grab a non-PIN protected one for use until the owner bricks it remotely? Said thief cannot change the PIN (if there is one) or remove Find My iDevice without the setup password, nor can s/he factory reset because the activation lock will be enabled?

friday16 Mon 18-Nov-13 20:10:40

Pretty much, yes. And if you set an auto-lock timeout, then unless the thief manages to keep using it continuously, as soon as they leave it alone for 60 seconds (or whatever) they'll need the PIN they haven't got.

I also set a SIM PIN on mine, as an extra line of defence. Sixty seconds unused and the phone locks, and the SIM locks as soon as the power's taken off it. Completely useless to the thief, and very difficult to recover data from even with fairly exotic tools.

moldingsunbeams Tue 19-Nov-13 10:07:07

I do not understand really, when my friend got hers second hand it asked her to sign in with apple ID or create a new ID.
Is it ios 7 that is causing the issue??

MaidOfStars Tue 19-Nov-13 10:28:19

Yes, it's an iOS7 feature.

IAlwaysThought Tue 19-Nov-13 12:55:39

moldingsunbeams. Normally if you buy a second hand iphone from an honest seller they will have reset the iphone by doing a FACTORY RESET. This will erase all. The old sellers info and will return the iphone to its factory settings.

The reset function is on all versions of iOS not just iOS7. It is also on iPods and iPads.

You can activate the factory reset either directly from the devise in question or from iTunes.

DingbatsFur Tue 19-Nov-13 13:06:04

You can indeed unlock a dead person's iphone. You need a copy of the death cetificate or obituary and your own id. Make an appointment at the genius bar, discuss it with them and follow up with the phone provider.
It can be done.

armani Tue 19-Nov-13 13:14:55

ive just sold my ipad2 through facebook. I reset it to factory settings which erased all my data etc. it was updated to ios7 and was fully working when I sold it and I havent had any complaints from the buyer. so it must be possible to log in via a new apple id.

friday16 Tue 19-Nov-13 13:29:43

That's the point, armani, you erased the phone before it changed hands. It's when people don't that the trouble starts, and the usual reason for that (assuming most people don't intend to hand a phone over with their contacts, email settings and so on pre-configured) is that it's been stolen.

It's also the case that fewer people set up "Find my iPhone" on their iPad than do on their iPhone.

magentastardust Tue 19-Nov-13 13:49:47

Not that this helps with getting the phone sorted but shouldn't Gumtree be able to pass you on or contact the seller on your behalf? I think as you have had support from the police that they should take some responsibility in contacting someone who has sold an item via their site knowing that it isn't fit for purpose.

poorbuthappy Tue 19-Nov-13 13:59:03

I have just done a factory reset on an iphone 4 which is going back to ex employer. I had to update the software to IOS 7 in order to do the factory restore.

Dull question - should I do anything else to the phone?

IAlwaysThought Tue 19-Nov-13 14:04:26

As long as you have taken out the sim you will be ok smile

MaidOfStars Tue 19-Nov-13 14:39:24

ive just sold my ipad2 through facebook. I reset it to factory settings which erased all my data etc. it was updated to ios7 and was fully working when I sold it and I havent had any complaints from the buyer. so it must be possible to log in via a new apple id.
My husband sold an iPad last week, iOS7 and FindMyiPad app active. He was worried about this, so went through the process yesterday (to arm himself against a disgruntled buyer).

When you try a factory reset now, it prompts you, via a pop up dialogue, to disable the FindMyiPad app - to do this, you input your password. It was just one of the several password prompts necessary to restore, so he thinks he probably disabled the FindMyiPad/activation lock without really noticing. Is it possible you did the same?

This makes it all the more likely that the OP received her phone from a malicious seller, as it would be impossible for him to factory reset without the original password. You cannot get around this pop up dialogue to input password into FindMyiDevice.

poorbuthappy Tue 19-Nov-13 15:47:23

Ummmm I have to give the sim back too. Is that going to make a difference?

Ev1lEdna Tue 19-Nov-13 16:17:04

There are some truly kind, generous and lovely people on this thread.
OP I hope it all ends well and your DS is happy with his present.

I really have learned a thing or two from this thread.

terrierist Tue 19-Nov-13 20:04:42

OP did you manage to find a solution or another phone?

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