Told ''my fault'" by checkout lady

(104 Posts)
Icepickinyourheadofthepops Tue 05-Nov-13 14:40:27

She told me "it's not my fault it's taking so long". I said "nor mine".. She said "isn't it?"!!!! (I was going to add 'these must be v faffy to do, this will teach me to do baking)' ..Had vouchers from shops own supplement for baking. Used them, she apologised every 30 seconds to two other customers for it taking 'so long' ( I had a full basket). I had packed up the wrong almonds (Same packaging).. And went back v quickly to swap as she had already swiped voucher.

Was so upset as a customer two behind was really arsy too and another old couple left and then the lady kept glaring back at me.

I chose a quiet time, 9am tues, and put voucher with relevant products ..

Didn't even take that long but she was so busy apologising to the two people waiting.
Still Can't believe how rude she was and how small she made me feel for using vouchers. Really passive agressive in the 'isn't it' accusation.

I complained at customer services but wondered if everyone agrees this comment was quite foul?

Davsmum Tue 05-Nov-13 14:45:01

She was out of order.
You are a customer and she should not be rude to you under any circumstances.

CiderBomb Tue 05-Nov-13 14:45:42

No it was very rude. You were within your rights to complain. What supermarket was it? I bet I can guess..

SoleSorceress Tue 05-Nov-13 14:46:22

Yanbu

dovaffanculo Tue 05-Nov-13 14:49:38

She was rude and deserved a complaint. She should also have asked for a runner to go and get the correct package for you to save time .

I would also complain to head office .There are some training issues at this store I think.

Shonajoy Tue 05-Nov-13 14:50:12

Very ride indeed, im glad you complained.

CiderBomb Tue 05-Nov-13 14:52:05

Tesco's or ASDA?

ShreddedHoops Tue 05-Nov-13 14:53:59

Wow that's so rude! Well done you for complaining at customer services, but please name and shame on here too. Particularly as it's a store run promotion - don't they want people to use the vouchers?! If it meant there was more of a queue they should have opened more checkouts.

Wishfulmakeupping Tue 05-Nov-13 14:55:22

Extremely rude wow I would be so cross!

bordellosboheme Tue 05-Nov-13 14:57:26

This is what I don't like about the uk.. Really rubbish customer service. Name and shame!

Fakebook Tue 05-Nov-13 14:58:29

Very rude. I always queue up knowing that I may get held up, or that I may hold someone else up. I don't understand why people get arsey in queues.

The cashier sounds like a cow too. Glad you complained.

Was it Sainsburys?

ShatnersBassoon Tue 05-Nov-13 14:59:20

She was very rude and unprofessional. She was right to apologise to the other customers, but she shouldn't have blamed you.

Shallistopnow Tue 05-Nov-13 15:00:45

What a miserable old cow. Go on tell us the store!

fanjofarrow Tue 05-Nov-13 15:04:52

She was downright rude. I'm an area manager in retail, have worked every position there is from stock monkey to sales assistant to senior store management, etc. If I had spoken to a customer like that at any point, I would have, at the least, been spoken to severely, and some companies would have hauled me up in front of a disciplinary panel.

Perhaps she was having a bad day, etc, but it is no excuse for that behaviour towards a decent customer.

You did the right thing to complain.

Coupon Tue 05-Nov-13 15:18:24

Yes she was rude. What did Customer Services say?

Pawprint Tue 05-Nov-13 15:19:22

That was very rude of her. Reminds me of a rather snotty lady in a shop near me. I realised, as I was about to pay, that I hadn't bought enough money. She said, somewhat snippily, "Well, I'll just have to put that back then". Silly old trout.

Weeantwee Tue 05-Nov-13 15:21:58

She was very rude to you. She could think that if she liked but she shouldn't have suggested it was your fault. The fact that she kept apologising to the next customers in line suggests that she felt quite pressured by their presence.

treaclesoda Tue 05-Nov-13 15:22:56

very rude. If a shop want to make customers feel like crap for using vouchers then they shouldn't issue vouchers. Ditto restaurants who do a Groupon deal and then make people feel like scroungers for using it.

TheHeadlessLadyofCannock Tue 05-Nov-13 15:27:04

V rude. Write a stern letter/email to HQ smile

Weeantwee Tue 05-Nov-13 15:28:09

Though I will add, when I worked on a checkout I was told by a customer that I personally should pay for her dry cleaning because her top to toe smart black outfit got plaster dust all over it when she picked up... a bag of plaster. confused
I told her, politely, that it was quite natural for a bag of plaster to be quite messy to handle.

She complained. Some customers are unreasonable!

Icepickinyourheadofthepops Tue 05-Nov-13 16:23:33

It was waitrose.

The manager was fab. He happened to be at customer services and was horrified.

I felt so outnumbered by the older other customers and her.

He said he'd deal and I'm glad, but still chewing it over, hence on here. God knows how 'get over it' I'd need to be if he'd been meh or had got someone else. Can't fault his response.

Icepickinyourheadofthepops Tue 05-Nov-13 16:26:48

I don't need any encouragement to be self depreciating. Not what you need when ttc age 39 for a not v concerted but still trying five years and af arrives with a vengeance.

I wasn't full of grump tho. She was just freaked out by someone using the coupons. She wasn't as bad as the old crow who moved queues and still kept glaring back at me like the poor relation.

Thanks for the yanbu's. I have worked in shops too and know how aggro customers can be.

CiderBomb Tue 05-Nov-13 16:29:56

Waitrose?! I'd expect a bit more in terms of customer service from that overpriced shithole. It's funny isn't it though isn't it, Iceland has a reputation as being for chavs and the stuff is mostly cheap crap, but the staff are always lovely in there. Helpful and polite.

Just goes to show.

gwenniebee Tue 05-Nov-13 16:32:11

shock at waitrose!! Their staff are normally so nice. I was buying lots of wine yesterday and the poor cashier had to wait for ages to get it authorised as she was new and hadn't "done the training". She was so flustered and apologetic! Glad you complained - I imagine it's the sort of thing they'd deal with....

DameDeepRedBetty Tue 05-Nov-13 16:36:11

I've once (in twenty-odd years of using a Waitrose as my corner shop) had that level of rudeness from a checkout assistant. I'd not seen her before. She also managed to screw up my receipt, and I mentioned she'd not seemed to understand that courtesy is a basic bit of the job when I went to Customer Services to get it sorted out.

I never saw her working there again.

DameDeepRedBetty Tue 05-Nov-13 16:40:11

Of shops I regularly use or used in the past, the order of customer service is

Top - Morrisons
Second - Waitrose
Third - Lidl
Fourth - Asda
Fifth - Sainsburys
Sixth and by a very very long way - Tesco.

There are individual staff in all the weaker ones who will go the extra mile etc, but the culture in the bottom three always feels like the customer is always wrong. Just try getting a refund at any of them, you will be treated as a liar until proven otherwise.

ItsAllGoingToBeFine Tue 05-Nov-13 16:42:23

I doubt you will see that checkout person again. JLP are very quick at removing people who don't correctly project the correct image.

CiderBomb Tue 05-Nov-13 16:54:59

Totally agree about Morrisons Dame. I think they have the most helpful and pleasant staff of the four main supermarkets. I also find M&S Food staff very nice as well.

With Sainsbury's it depends on what mood they are in, although I've heard they treat their staff badly so that might explain it.

ASDA staff are fucking rude. The self service till broke down there when I was using it once and the staff huffed and puffed like it my fault, they never spoke to me once whilst "fixing" it. Tesco are not much better.

mitchsta Tue 05-Nov-13 16:56:07

That is really rude. Side-tracking slightly, but I hate it when the cashier can see that you've just arrived and says "sorry for your wait" despite you being there for all of 30 seconds. An apology is fine if needed, but I don't like cashiers apologising for the "delay" when paying customers are still within earshot - like them being there before me has been a massive inconvenience. It seems like "sorry" has been replaced "hi/hello" nowadays.

I'd have been embarrassed if I was behind you in the queue and was getting "sorry" every 30 seconds from her. Not only was she rude to you... it probably fuelled the person who was being arsey, who would not have otherwise had anyone confirming that she was right to be so impatient. And someone else should've gone to get the correct product. The silly cow.

JaquelineHyde Tue 05-Nov-13 17:00:18

Love the shop snobbery on this thread!

Everyone expecting it to be Asda or Tesco and then being horrified at it being Waitrose.

mitchsta Tue 05-Nov-13 17:00:32

* "sorry" has been replaced BY "hi/hello" nowadays...

mitchsta Tue 05-Nov-13 17:01:31

FFS! "sorry" has REPLACED "hi/hello" nowadays...

mitchsta Tue 05-Nov-13 17:02:21

Have always found the staff in Aldi really, really helpful / friendly.

DuckToWater Tue 05-Nov-13 17:03:17

An assistant was rude in WAITROSE?!!

faints

Littleen Tue 05-Nov-13 17:06:04

Sounds very rude, good on you for complaining! Someone said UK has bad customer service - I've been around a lot in Europe (am not English), and UK is the best I've come across, way ahead of my own country! smile

noblegiraffe Tue 05-Nov-13 17:07:03

I was annoyed in the Co-op the other day when I bought a few pieces, asked for a bag, he just chucked the bag on top of my shopping, then stood there slack-jawed (actually!) while I juggled my wallet and a baby, then struggled to get the bag open and put my shopping in. There was a queue.
At Tesco next door they automatically put your stuff in a bag for you, and it's cheaper!

Naoko Tue 05-Nov-13 17:07:04

Is everyone's asda really so awful? One opened in our town a few months ago, we didn't have one before, and the staff are so nice! I love going there, they're by far the most helpful and cheerful of all the supermarkets in town. Shortest checkout queues too, they always seem to have loads of tills open.

Icepickinyourheadofthepops Tue 05-Nov-13 17:12:47

Mitchsta I hate the sorry for keeping you line too when the checkout person is apologising for you having been so insolent as to buy something and get to the till before the poor soul who has to wait for you to finish.

Will be just my luck this woman hangs on there and drives me out of popping in there. Still, hardly the biggest problem on here today is it.

nancerama Tue 05-Nov-13 17:13:12

The assistants at the unwelcome desk in our local Waitrose are absolutely vile - without exception. They are a bit of a standing joke in our town - at least they make the doctors receptionists look lovely.

I've taken to driving to the next town to a naicer Waitrose where everyone is lovely.

Isthatwhatdemonsdo Tue 05-Nov-13 17:13:43

With Sainsbury's it depends on what mood they are in, although I've heard they treat their staff badly so that might explain it.

Awful, Awful company to work for.

Putitonthelist Tue 05-Nov-13 17:15:06

Agree mitchsta the last few times I've been in M&S they've apologised for my wait - which was all of 30 seconds. I'm guessing that's what they're told to say these days.

cocolepew Tue 05-Nov-13 17:17:00

The staff in the Adsa in my town are lovely. Tesco not so much hmm.

Icepickinyourheadofthepops Tue 05-Nov-13 17:17:39

Nancerama are you talking about a store where there is a boots and walkway leading down to the library? And Iceland across the road?

brunette123 Tue 05-Nov-13 17:22:38

I have more than once felt that some of the staff in my local Waitrose are a bit snooty and unhelpful but some have been great. I think though that Waitrose, more than Sains/Tesco/Asda/Morrisons "sell" themselves on great customer service so that is why I feel especially peeved when they are rude.

nancerama Tue 05-Nov-13 17:25:54

Icepick - it's the very same branch!

The wine tasting lady is lovely though, isn't she?

Icepickinyourheadofthepops Tue 05-Nov-13 17:27:25

Not seen her alas .. But agreed re the desk. The young girls are good I find but older lady, curly grey hair. Gives me nightmares. So unfriendly. And grudging.

diddl Tue 05-Nov-13 17:27:46

I think that she was wrong in what she said, but I think that you were both at fault in that she swiped the vouchers before checking & you had to fetch the correct item!

Icepickinyourheadofthepops Tue 05-Nov-13 17:35:03

Nope I take no share of fault. I care fully picked the right blackberries (frozen not fresh) and various other items. I just missed the word toasted on packet of almonds having never bought them before. Same colour packaging and style displayed right alongside others. Easy mistake and an honest one. She had no intention of asking a colleague to grab them. Just used it as a reason to get me away so she could get in another slagging me off to the grumpy lady on queue who was already late for work.

Grumpy lady should have gone to express till which was open despite thee being only one or two main tills and no queue there when I looked. She was just peed off with herself for plumping for wrong queue. Doesn't give either of them a reason to treat me the way they did. It was. V much older ladies ganging up. Never going to be like that myself in a few years.

FeckOffCup Tue 05-Nov-13 17:35:10

The service in asda near me is ok, morrisons is brilliant, aldi's is good and the co-op is awful, stood there 20 minutes waiting to get served last week as 3 staff were stood chatting round one till, that seems fairly standard there. We don't have a waitrose, never been in one as the nearest is 40 miles away.

Icepickinyourheadofthepops Tue 05-Nov-13 17:37:27

Have found aldi good too,don't go to m&s as always got food at full price but on last day or indeed over

nancerama Tue 05-Nov-13 17:37:30

Was it the older lady with the Aunt Flo bun? She once barged me out of the way with a trolley, she was in such a rush to get to her smoking break.

diddl Tue 05-Nov-13 17:38:24

"Just used it as a reason to get me away so she could get in another slagging me off to the grumpy lady on queue who was already late for work."hmm

Eastwickwitch Tue 05-Nov-13 17:39:48

I'm surprised.
i was in Waitrose yesterday. The chap in front of me only had a certain amount of money to spend & was well over. The assistant spent ages with him deciding which items to keep & which to refund. He was obviously embarrassed but the whole thing was handled with dignity and kindness.
I may have been huffing a little to myself

Icepickinyourheadofthepops Tue 05-Nov-13 17:42:21

Hmm not sure same store now. Is it with a cat park split in two and a trolley with plants in outside main door and a new free coffee machine installed about 6 weeks ago? If so, not seen bun lady before ..

RunRabbit Tue 05-Nov-13 17:43:47

This would have never happened in Morrisons.

WooWooOwl Tue 05-Nov-13 17:43:59

I am always kept waiting in Waitrose! By the time they have offered out the free paper, scanned the loyalty card, asked about cash back, made enough pleasant small talk with the customer in front, it always takes forever.

But I put up with that because of the guaranteed good service when it is your turn, and they are always lovey in our local Waitrose.

Icepickinyourheadofthepops Tue 05-Nov-13 17:44:00

Diddl we will have to agree to differ smile

nancerama Tue 05-Nov-13 17:44:13

I think we have a twin town! Our car park is split in two, but we don't have a trolley with plants in, and our coffee machine is tended to by cake lady (who is lovely)

mitchsta Tue 05-Nov-13 18:30:26

Glad I'm not the only one who's noticed the "sorry" thing.

Never had a problem with anyone in the Asda near us although the one who says "darlin" or "sweetheart" or "lovely" every other word annoys me, but that probably just me being a miserable cow

ThisWayForCrazy Tue 05-Nov-13 19:10:24

I work for Waitrose Customer Services. I actually feel embarrassed and I'd be mortified if one of my partners spoke to anyone like that!

Our store is currently undergoing a full refit, our customers are understandably a bit put out by it all (products unavailable, long queues due to till changes etc) and some customers have been very rude. We always try to respond nicely and positively even then.

The partner in the op wouldn't last long!

paxtecum Tue 05-Nov-13 19:24:13

I live in the NW and shop in some quite 'rough' towns.
All the supermarket people are lovely, friendly and polite.

BTW we don't have Waitrose up here!

TonytheFish Tue 05-Nov-13 20:03:21

This reminds me I now, since the summer, have a new vow to never ever step foot into a WH Smiths...

I was buying a book for DS, who had wanted a Dinosaur book, while we were out for the day, and went to the counter, and there was two workers stood behind the counter, and when I got there they told me to go and use the self service checkout next to the main counters...then they continued chatting!

I am fully aware I can hold a mean grudge, and no matter how much I may need pens or stamps, I am never setting foot in WH Smiths again!

ilovesooty Tue 05-Nov-13 20:23:22

I'm with diddl

Yes she was rude but she may have felt intimidated and flustered by the queue. Perhaps she's being monitored for not working fast enough. Unless her performance I habitually poor I find the comments about the possibility of her being sacked pretty unpleasant.

SayCoolNowSayWhip Tue 05-Nov-13 20:43:16

I was in Waitrose the other day, and it was a basket only queue. There was an elderly gentleman with obvious mobility issues due to his age in front of me. He had four or five items in one of those high trolleys which he was obviously using as it was easier.

The man at the checkout very rudely and coldly said 'Sir, this is a basket only queue. I cannot serve you.'

The gentleman tried to explain that he only had a few items, but the checkout man cut him off and said 'Sir! I will not serve you with a trolley' and repeated until the poor old man shuffled off. I felt so sorry for him.

Our local Asda has really helpful staff.

ilovesooty Tue 05-Nov-13 20:45:51

SayCool I think that's a lot worse than the incident the OP describes. Poor chap.

Putitonthelist Tue 05-Nov-13 21:03:22

That is shocking SayCool I think I would have said something in those circumstances.

notmyproblem Tue 05-Nov-13 21:25:05

Lol I knew this would be Waitrose from the OP. The "shop's own supplement for baking", the old crones tut-tutting in the queue behind, the checkout lady looking down her nose at someone for daring to use vouchers when obviously they're just intended to make Waitrose appear to be accessible to people who make less than 100k a year need them, not actually be used! How very middle class of them. Not surprised in the least.

SayCoolNowSayWhip Tue 05-Nov-13 21:29:14

I really wish I had said something. Don't know why I didn't! I did give the checkout man my best death stare..... But I should have spoken up. Poor poor old man.

ImperialBlether Tue 05-Nov-13 21:36:30

The staff in my local Asda are absolutely fantastic as far as customer service is concerned.

Tesco's customer service is awful.

I, too, love the snobbery on here that assumed a cheaper shop would have really awful customer service.

ThisWayForCrazy Tue 05-Nov-13 21:38:53

Notmyproblem, of course the bloody vouchers are meant to be used! How ridiculous to suggest otherwise!

Socool, that truly is disgusting customer services. I hope someone complained for the poor old chap.

Maybe the store I work in is one of a kind. We work very hard as a team to ensure we delivery excellent customer services. Although we are a fairly small store, and know our customers well.

notthefirstagainstthewall Tue 05-Nov-13 21:42:01

Why did you say it wasn't your fault though?

You had a basket that was full.
You had vouchers.
You picked the wrong item and then went off to find the right ones.

Totally down to you.

You should have used the normal lane not the basket one. Then people could see how much stuff you had and you could have realised your mistake re almonds before the check out.
She was apologising to the other customers because they were clearly pissed off with you too.
I'm sure in your head it "Didn't even take that long" but other people left the queue and you still had two behind you.

nogravitarse Tue 05-Nov-13 21:49:23

Poor guy in in socool's post. You must have felt awful ice and good luck with everything else going on in your life wink.

Last week I rang Waitrose to ask if I could add to my online order I don't know why I persist in trying to use them because they are way behind with their online shopping. I was told by the woman answering that no, she couldn't help me (fair enough) and if she "spent all day chasing around taking phone calls then adding to people's orders, she'd never get anything done". hmm

It's a shame because most of the staff there are lovely, which is why I thought it was worth ringing. As for your order being 'picked' 12 hours before delivery - really? Even the frozen stuff?

EmmaBemma Tue 05-Nov-13 21:52:01

I don't know why you're still stewing about it. Sound like an everyday case of some mild to moderate snark, which you complained about to her manager, and no doubt she'll now get a bollocking. Job done.

SanityClause Tue 05-Nov-13 21:57:01

What does it matter how long it took to serve the OP, notthefirst?

The cashier is there to serve every customer, no matter how long or complicated their order. It's obviously disappointing when you pick the wrong queue at the supermarket, but there is no need to bitch about the person who got there before you. And if you're running late for work, maybe don't go to the supermarket?

goingmadinthecountry Tue 05-Nov-13 21:58:22

On the one occasion I've had such a rude reception I've refused to move and insisted a manager comes over to deal. Totally unacceptable. She needs retraining.

Was Tesco though. My Waitrose is fab.

Icepickinyourheadofthepops Tue 05-Nov-13 22:03:34

To clarify I wasn't in the basket queue.

A couple, ie together, moved queues immediately. One lady behind me was fine. Other lady who had a few was in a hurry and chose the wrong queue as I'm sure we've all done.

Difference is, she got the queue with a check out lady with no customer service skills who chose to make a customer feel bad for using a store promotion.

I was over to the almonds and back in 20 seconds.

My Aibu is not about what I did bit the way she spoke. I am not a piss taker.

BruthasTortoise Tue 05-Nov-13 22:04:05

The staff in my Tesco are fab, infact I've never had a bad experience in any Tesco and they're customer service re. returns of Direct items has always been great. Asda are terrible in my experience. Never shopped in Waitrose so can't comment but the customer assistant was definitely rude.

BruthasTortoise Tue 05-Nov-13 22:04:21

*their!

Chippednailvarnish Tue 05-Nov-13 22:06:08

The only supermarket in the town I live in is Waitrose (the town's name beings with B if that helps anyone).
I believe that all members of staff over the age of 50 are given extra training in being snotty and rude. It's like being served by the Gringotts Goblins.

However any staff under the age of 50 are generally lovely...

notthefirstagainstthewall Tue 05-Nov-13 22:06:52

f you are being a bit crap in a supermarket though (which 'm sure we all have been) then at least admit it to yourself.

I would agree the cashier should have said nothing but it would have been too much for me if the Op had told me it "wasn't her fault" when it bloody well is.
And if you're running late for work, maybe don't go to the supermarket? doubt the elderly couple in the Op's post were off to work. But hey, if you are first in the queue so you can cram as much as you want in your basket and then change whats in there to slow everything down why not?

Icepickinyourheadofthepops Tue 05-Nov-13 22:08:57

I feel very sad about the old man. Clearly worse than my situation. No excuse for rudeness at all.

On the point about why I'm still whinging, I thought I'd do an AIBU to see what folk thought. And yes it did actually upset me. The lady was determined to make me feel uncomfortable and succeeded.

Some days these things get to you more than others.

Icepickinyourheadofthepops Tue 05-Nov-13 22:13:29

Picking one item wrongly when v similar is not reason to be publicly ticked off. She initiated the conversation about fault and even then I tried to find a middle ground by saying the coupons were slow to scan and a faff for her to do. She told me that the delay was entirely due to having 'a wrong item'. 20 seconds.

Plenty of cases we've obviously all had of much more faffy or to use your phrase a bit crap shoppers.

The woman was plain rude.

ilovesooty Tue 05-Nov-13 22:13:35

I don't know why you're still stewing about it. Sound like an everyday case of some mild to moderate snark, which you complained about to her manager, and no doubt she'll now get a bollocking. Job done

Exactly. Stewing over it later seems a bit of an overreaction to me.

Actually, I find myself wondering if people who are quick to complain ever approach customer services to praise the person who served them? When I did this in Sainsburys a few weeks ago the manager thanked me, said he'd pass the feedback on and remarked sadly that positive feedback was rare.

Chippednailvarnish Tue 05-Nov-13 22:15:51

Frankly if she had been that rude to me, I would have asked her to get someone over to change the items for me. That would have given her something else to moan about. grin

Icepickinyourheadofthepops Tue 05-Nov-13 22:20:56

Sooty, yes totally I do. All the time. I phone if not poss to speak in store and give persons name. Was in wickes and the poor checkout girl got effed and blinded at by a guy who couldn't prove his trade discount.

She was so upset and after chatting and having a bit of a laugh I got in and phoned main customer services to say how awful it was that she had this and she said it wasn't the first time.

Am a great believer in feedback.

On this occasion the manager happened to be there and I guess his reaction and response show that her attitude wasn't in line with his and the store.

As I say have worked in stores too.

Icepickinyourheadofthepops Tue 05-Nov-13 22:23:49

She said 'now are you going to get the right item or do I have to get someone over'.

I was a bit eek at the tone she said that with bit was really taken a back at the isn't it.

I wouldn't go to her till again bit hope she has a lovely career there. I won't be using their vouchers again and wil carry on being a model customer.

Polishes halo. Night all shock

tiggytape Tue 05-Nov-13 22:33:54

She was really rude. Yes it is annoying for the person behind that you got the wrong (but almost identical item) adding 20 seconds to their day.
However this wasn't the main cause of the overall delay. The main cause was the cashier scanning each voucher before each (correct) item could go through the till. This is the system Waitrose have chosen for their baking offers and it probably does add a lot of extra time at tills - hardly the customer's fault.

If she had said "now are you going to get the right item or do I have to get someone over" to me I'd have totally stunned and later pretty furious. That is just out and out rude let alone all the added eye rolling and dramatic apologising to the people behind.

It isn't compulsory that she is jolly but is is expected that she is at least basically polite. You are a customer just as much as the person in the queue behind. I think any store (and not just a posh one!) would be horrified to hear a customer had been spoken to so rudely.

midwifeandmum Tue 05-Nov-13 22:36:24

Waitrose is an overpriced shithole. Asda cust serv is ok here, tesco - shit, co-op - very rude ignorant people.

My local tesco express has lovely shop as is my local corner shop. Their so friendly and helpful.

Shout out for corner shops

saintmerryweather Tue 05-Nov-13 22:39:15

id have said 'ive changed my mind i did want the other almonds' then sauntered back the chamge them. and id definitely have complained

Worriedkat Tue 05-Nov-13 22:46:21

My DH likes to take our three under 8 kids into waitrose as often as possible. He has a sweepstake with another sad as to who can build up the highest number of tuts and sighs from the other customers in my waitrose without exception all over 55 daily mail readers

My DH is winning as one customer whispered to her friend that 'her husbands tax money was paying for those children's sweets' hmm

Bloody awful place if you're the right side of 50 and earn less than 80k a year.

Worriedkat Tue 05-Nov-13 22:47:20

Dad not sad

MrsS1980 Tue 05-Nov-13 23:00:23

My DH's response to "sorry about your wait!" is "are you calling me fat?". He thinks it is hilarious - I am always mortified!

coffeeinbed Wed 06-Nov-13 08:02:13

What's the right side of fifty?
And what happens when we go to the wrong side?

prettybird Wed 06-Nov-13 08:08:34

You absolutely should use the Waitrosw vouchers for baking again.

Why should you lose out (and Waitrose gain) because of their poor employee choice customer service? hmmangry

Beccagain Wed 06-Nov-13 08:24:18

What's the right side of fifty? And what happens when we go to the wrong side?

Luvvit Coffee, though your second question implies that you think the wrong side is over 50.

In my experience you could not be more wrong. I would not go back to my 20s 30s 40s for quids!! The only thing that bothers me about my age is that there's probably more behind me than ahead!

coffeeinbed Wed 06-Nov-13 08:29:32

And what's wrong with earning over 80 grand?
I don't, but I would love to.

coffeeinbed Wed 06-Nov-13 08:33:01

Well, it does worry me a bit, but no, it's not wrong the side, I just wanted to say that hopefully we'll all go there.
Just early morning train brain.

Chippednailvarnish Wed 06-Nov-13 09:24:09

The right side of 50 is the polite side. My local Waitrose seems to have set out to employ people of the Victor Meldew mould.
Which is strange give that other shops such as B&Q like mature employees because of their customer service skills.

Icepickinyourheadofthepops Wed 06-Nov-13 09:32:51

Sounds like a few of our stores have a share of 'older' grumps. Only because in direct comparison the younger staff / and at risk of sounding pervy! The younger guys are v keen and helpful. Or maybe just the older grumpy staff make their presence felt that it seems there are more of them. Am sure there are lovely older staff there too. Certainly not looking to cast aspersions or make sweeping generalisations.

TheOriginalSteamingNit Wed 06-Nov-13 09:36:55

That was rude... I'd've been getting annoyed by the Wrong Almonds, though!

Our Waitrose staff are all lovely except for Mardy Barbara, who is incredibly sour-faced and grumpy. I always sort of want to complain, but never do.

mitchsta Wed 06-Nov-13 09:43:35

My DH's response to "sorry about your wait!" is "are you calling me fat?". He thinks it is hilarious - I am always mortified!

Hahahaha! Brilliant.

MrsDoomsPatterson Wed 06-Nov-13 09:45:45

If frozen stuff is picked 12 hours before nogravitarse surely it's stored in the freezer?!

Thewhingingdefective Wed 06-Nov-13 09:54:00

She sounds like a fucking knob. No need for anyone to get huffy over someone buying a basket of shopping and using vouchers.

MrsS grin

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