To complain about this online order?

(235 Posts)
Lioninthesun Mon 30-Sep-13 17:18:40

I ordered my daughter a dolls house today from an on-line shop (well known). I thought it sounded like a brilliant deal - £70 and included in the description
" Features:
There are 4 themes of furniture supplied with this dolls house - bedroom furniture, living room furniture, bathroom furniture and dining room furniture. These can be arranged into multiple configurations so your child can have a new dollhouse each time they play with it."

Now, was I wrong to read this as that it comes with the furniture? It says 'supplied with this dolls house' in the above, which surely can only mean one thing?

I received it today and no furniture and looking on line I see they are charging £24 extra for the furniture and dolls for the house as a separate item.

I have put in a complaint as I feel the language is very misleading and have asked for what is stated as included, as far as I can see, on the original description. AIBU?

Shlurpbop Mon 30-Sep-13 17:20:16

I would have expected furniture from that description.

ShatnersBassoon Mon 30-Sep-13 17:22:34

You're right, the description states the furniture is supplied, not available to buy. Give 'em hell grin

Coolmama Mon 30-Sep-13 17:23:58

They will probably come back and say that "supplied with" means available to buy and is not the same as "included" - but I do think it's a bit sneaky not to make the extra cost of the furniture more clear.

Amy106 Mon 30-Sep-13 17:30:08

You are not unreasonable. I would have expected the furniture included from that description.

Lioninthesun Mon 30-Sep-13 17:30:39

Thank you. I will actually send it back if they refuse. I'll confirm it is built, so will have to be sold on as seconds wink

Who on earth writes these descriptions? I am hoping it is a genuine error and not a deliberate ploy <fiddles with her waning hope in commercial humankind>

Onesleeptillwembley Mon 30-Sep-13 17:35:32

If they'd said 'available with' it would have been completely different. But they said 'supplied with'. That means just what it says in the tin. Absolutely no room for misinterpretation. Insist on getting your furniture, and threaten with trading standards.

GhostsInSnow Mon 30-Sep-13 17:35:49

Is this is? OP. Take screenshots because I suspect that will be changed soon.

You should certainly expect the furniture to come with it! Even in the specifications its doesn't say it's not included.

Lioninthesun Mon 30-Sep-13 17:44:00

Yes, I didn't want to name and shame, but that is the one!

Lioninthesun Mon 30-Sep-13 17:48:38

I suppose now the floodgates will open; happy Christmas, one and all! wink grin

Wabbitty Mon 30-Sep-13 17:51:29

Wow it seems that it's only £25 for one theme of furniture so in order to fill the house you would be spending another £100

ScarerAndFuck Mon 30-Sep-13 17:53:16

I'd have thought the same as you OP.

Supplied with to me means that the furniture is supplied with the house.

On looking at the furniture it seems you also have to buy it in two sets, so that's an extra £50 in all. The specifications for the furniture say:

"Accessories Include: First set includes: 2 adults and 2 children, dining room, bedroom, bathroom and living room. Second set includes: 2 adults and 2 children, living room, bedroom and kitchen."

So it seems you have to buy the dolls and living room twice, and possibly the bedroom as well, just to get the bathroom and kitchen.

Definitely do as Juice suggests and take a screen shot of the house description and specifications pages.

And make sure you get both sets of furniture sent if you argue the case that they should supply it all as promised in their description.

ILetHimKeep20Quid Mon 30-Sep-13 17:54:36

I could furnish my hoose cheaper! Yanbu, they are!

bundaberg Mon 30-Sep-13 17:55:02

def screenshot it. if it says supplied with then it should be supplied with it! not available separately!

bundaberg Mon 30-Sep-13 17:55:32

it doesn't say anywhere that you have to buy it separately, and it's listed as a feature of the product you bought!!!

Lioninthesun Mon 30-Sep-13 17:57:09

Thank you everyone. I've tried snipping tool but can't get the whole page. Any ideas on taking a screenshot on a laptop that doesn't have a print screen button?

When I saw the furniture as separate today my heart sank as I realised the cost. Would have been cheaper from GLTC! and nicer colours

Lioninthesun Mon 30-Sep-13 18:00:59

Oh, no GLTC was nearly £200 for full set <faints> but at least the inside has some colour and everything isn't pink and purple. I think I will be using those paint samples on the furniture if it comes through!

QueenStromba Mon 30-Sep-13 18:02:17

cmt + shift +3 if it's a macbook

QueenStromba Mon 30-Sep-13 18:02:42

Sorry, that should be cmd + shift + 3.

jacks365 Mon 30-Sep-13 18:03:20

Ring trading standards and get their view on it before you return it and then quote them when you speak to customer services. Wouldn't mind betting that they'll quickly offer the furniture in this instance.

ImTooHecsyForYourParty Mon 30-Sep-13 18:13:34

make sure you write a scathing review as well!

Just so you know, I bought dd an almost identical one from Asda living last December, it was half price so house + furniture for around £50! Keep an eye out.

Before Christmas I should add, not in the Jan sales

Birnamwood Mon 30-Sep-13 18:50:24

I've managed to screen shot the page if you want me to Emil it to you?

Jbck Mon 30-Sep-13 18:50:42

I'm happy to take a screenshot on PC and pm you if it'd help?

Jbck Mon 30-Sep-13 18:51:12

Great minds grin

Birnamwood Mon 30-Sep-13 18:55:53

grin

Tabby1963 Mon 30-Sep-13 19:07:21

I agree. description suggests furniture included. Just noticed that in specs it mentions 'Gender - girls'. Thought we were supposed to be heading towards a more gender neutral marketing ?

Lioninthesun Mon 30-Sep-13 19:28:51

Birnamwood Thank you, if you could email it that would be wonderful!
Sorry I went off the radar, had to do bedtime routine.
No news yet from Asda, but will update. Will call trading standards once I get a response if it isn't favourable!
I won't give this up without a fight grin

Birnamwood Mon 30-Sep-13 19:34:57

lion pm me your email address promise not to sign you up to anything too embarrassing smile

FreeWee Mon 30-Sep-13 19:40:36

As a clearly rational person I can't imagine how you wouldn't come to the conclusion that the furniture is supplied with it not just accompanying it. I'd definitely fight this one.

Id expect it to come with the furniture from that description too.

I have taken a screen shot on my phone should you need one emailed/text to you

Lioninthesun Mon 30-Sep-13 20:14:39

Thank you all! Yes, unless they plead that supplied means, er, NOT supplied, then I don't see how they can argue it. Fingers crossed!

I've pdf'd it directly from the browser if that helps (has time n date stamps). If it's good enough proof of advert publication dates for the UK Border Agency, it should be good enough for Asda! grin

Catsize Mon 30-Sep-13 21:28:19

They are wrong, you are right. Whilst complaining, please do us all a favour and complain about the 'gender-girls' under 'specifications'.
Why on earth do we need telling what gender a toy is allegedly for??
I picked up a second-hand pink dolls house for my toddler son and he loves it but mainly for helping him climb onto the windowsill to escape from the house
Keep us posted!

sweetestcup Mon 30-Sep-13 21:39:38

Supplied means supplied. Not a good week for Asda after their Halloween costume fiasco by the looks of it!

Birnamwood Mon 30-Sep-13 21:58:32

Keep us updated lion

BikeRunSki Mon 30-Sep-13 22:04:07

I wish my dad was still alive. He was a contracts solicitor - he made sure written stuff could only mean one thing - he' d have eaten Asda for breakfast over this.

Lioninthesun Tue 01-Oct-13 10:27:29

Thought I would check in, but still nothing from Asda.
It looks as though a few people have co-written the features - they refer to Dolls House and dollhouse which is a bit odd in itself.
I'm big on the gender issues too, so if they don't message me by the end of today, perhaps we could create an email to send to the Head Office covering everything?

Viviennemary Tue 01-Oct-13 10:36:34

I think it sounds 100% misleading. You should complain. I agree with ringing Trading Standards. I expect if you tell them you will be doing this they will quickly send you the furniture.

Viviennemary Tue 01-Oct-13 10:38:14

Just saw a really nice dolls house on gumtree put on 2 mins ago. Worth looking at.

ShatnersBassoon Tue 01-Oct-13 10:43:24

Have you confirmed that they are in fact misleading people, and that this wasn't a simple delivery error? Perhaps the furniture should have been sent but was missed out of the package. They might sell the furniture separately as well as combined with the house.

Just realised that we're all jumping to conclusions saying that Asda are being dishonest on their website, but it could have been a simple case of human error at the packing stage.

Lioninthesun Tue 01-Oct-13 11:20:19

At the moment I am have said it is a delivery error. I want them to see that I expected it, and haven't just been a pedant and ordered it knowing full well it was a language error (clearly didn't know until it arrived without). I have used the Contact Us service on their webpage. Wondering if I should call them instead? I was hoping to get it in writing and then FWD to trading standards if necessary.

Hegsy Tue 01-Oct-13 11:20:54

Just as well you've got the screen shot OP they've changed the website! Good luck with your complaint

Lioninthesun Tue 01-Oct-13 11:37:03

Have they! I checked it this morning and it was the same. I wonder if that means I will get some communication soon....

ScarerAndFuck Tue 01-Oct-13 11:44:57

If you call them, and I think that's a good idea, get down the time you called and who you spoke to in writing and tell them exactly what you want. Which is all the dolls house furniture as advertised on their website when you placed the order.

Make a note of your entire conversation and make sure they know you are doing it ("can I just take your name...okay how do you spell that" and "hang on, let me just write that down...")

And then be firm in what you say. The furniture, all of it, was advertised as supplied with the house when you bought it, it hasn't been sent, when can you expect it to arrive?

StepAwayFromTheEcclesCakes Tue 01-Oct-13 12:02:16

it must have changed as from that link I can't see the wording supplied with. hope your screen shot shows it op.

Osmiornica Tue 01-Oct-13 12:18:18

If you do end up needing another one we have this one here from toys r us £50 and it's quite nice and comes with loads of furniture. If you paint it it'll look a lot nicer.

ScarerAndFuck Tue 01-Oct-13 12:27:23

It has changed, I read it yesterday and it was just as the OP described.

It definitely said supplied and had no mention of buying the furniture separately.

pianodoodle Tue 01-Oct-13 12:29:24

I hope they send it YANBU

If something says batteries supplied it doesn't mean they're supplied at the local shop it means they're in the box with the toy!

fuzzpig Tue 01-Oct-13 12:40:29

Hope the screenshots worked. Only just seen this and there's no mention of furniture on the mobile site

Lioninthesun Tue 01-Oct-13 14:36:23

Yes, I have screenshots, thanks to Birnamwood grin

Still no word from them via email. I am erring towards sorting it tomorrow as DD is in nursery, so if I am on for more than 10mins (likely) I won't be distracted by someone wanting my attention and can get a little pissy if needed. I am still hopeful for an email accepting their error and confirming all furniture is on it's way to me though, which may be a little naive but it would be the best scenario all round.

Lioninthesun Tue 01-Oct-13 14:51:33

RAGE!
I just literally had a call. Some poor lady who doesn't speak English as her first language called and tried to say that the wording meant the furniture was sold separately and could not be supplied. I said that there was no other interpretation and she laughed and said that unfortunately they would not be able to send the furniture. I said that this was clearly a con to get people to buy the House and she refuted that and said 'definitely not', so I asked why she thought they had put it in and she went quiet and dodged the Q, instead saying they would give me a full refund on return of the item. I confirmed I have spent an hour building the house and am not about to spend another hour taking it apart, and I have also thrown out the box. I suggested I leave it on my porch and they can arrange for the collection man to parcel it up. I confirmed they would have to sell it as seconds anyway, and the whole thing was ridiculous. She said the collection company would need it flat packed. I confirmed I would be contacting Trading Standards with the screen shot of the wording. I got her name, and her managers name (who had not had the balls to speak to me and sent poor foreign lady to argue the toss of language with me, but who had confirmed it would not be possible to send furniture) and an email address to send any email I get from Trading Standards.
I will be writing a scathing review. I am simply astounded that they couldn't admit their error and do this in good will.

KatoPotato Tue 01-Oct-13 14:58:40

Unbelievable. If you want to go 'boontah' on them, I'm happy to help with a twitter rant.

Lioninthesun Tue 01-Oct-13 15:08:56

Thank you. Need to call Trading Standards but about to head out so really bad timing.
Anyone help me re-focus on the main points (rage makes me see red!).

I have written a review but, cunningly by ASDA, you are not allowed to mention their customer services, how much you paid for the product or any competitors with a similar product. So I doubt it will be put up on the site. This has taught me never to look at the reviews!

Birnamwood Tue 01-Oct-13 15:09:33

Arseholes.

Call Trading standards.

Then kick up a twitter shitstorm if I had more than two followers then I could join in, but I just don't 'get' it and also mention the gender stereotyping.

Lioninthesun Tue 01-Oct-13 15:10:27

If I post the screen shot onto my FB and start a viral thing, does that potentially cause problems with me and trading standards? Legally?

Lioninthesun Tue 01-Oct-13 15:10:48

I don't use Twitter sad

Birnamwood Tue 01-Oct-13 15:14:55

I've no idea. Have you rung trading standards (or whatever they're called nowadays) yet? I'm sure they'll advise.

Birnamwood Tue 01-Oct-13 15:19:25
Birnamwood Tue 01-Oct-13 15:20:10

Sorry, missed your last post re heading out

frogspoon Tue 01-Oct-13 15:20:20

I have just clicked on the link direct.asda.com/Traditional-Pink-Wooden-Dolls-House/000743774,default,pd.html and the furniture doesn't seem to be listed any more...

meganorks Tue 01-Oct-13 15:24:42

I would point out in your complaint that if the wording was correct as they have claimed then why have they changed it today? no mention of furniture at all!

blimey... asda are not having a good week are they!

just how can "supplied" be interpreted any other way? <mind boggle> confused

Lioninthesun Tue 01-Oct-13 15:36:09

I've cancelled going into town as this would annoy me, and I like to shop in a zen-like state wink

Called CAB as you can't do direct to TS here. Lovely lady completely agreed and said she will send it on to TS. She confirmed they are breaking the statutory rights Sale of Goods Act 1979 as the product was not as described. They have to give a replacement (i.e with the furniture described) or offer a full refund. As they offered the refund but then said it needed to be flat-packed again and I no longer have the original packaging she said that I had to confirm that without opening the box and fully unpacking it I couldn't have known if the items were in there or not. Also as I was expecting the items to come at a later date and had thought it was simply an error on their behalf, she understands why I would build the house and chuck the box. She said I need to send them a recorded delivery letter confirming I have a screen shot of the original listing. I said the same as you mega; that they must have admitted it was wrong to have changed it on line. She agreed and asked if I even got an apology, which I haven't.

She has sent it all of to TS and they may contact me if they want the screen shot for further evidence against ASDA.

Not really what I wanted to do with my time, but hopefully ASDA will get another black mark against them on record. Bastards! (Still ragey, albeit a little bit more victoriously so after speaking to CAB)

fuzzpig Tue 01-Oct-13 15:44:05

I think you're doing well to chase this up - and bravo to birnam for sorting out the screen shots.

I think it's best to ignore the gender issue for now though as (shit as it is) it'd just muddy the waters IYSWIM and IME when making complaints like this it's best to stick to the main issue.

That's not to say I wouldn't kick up a stink about it afterwards, though grin

MokuMoku Tue 01-Oct-13 15:48:43

But you must have noticed the furniture was missing when you opened the box. Why did you assemble it and throw away the box?

Catsize Tue 01-Oct-13 15:51:18

Completely bonkers. Show them this thread too and how many people are aggrieved. It will cost them more than the price of sending you the furniture!

Lioninthesun Tue 01-Oct-13 15:51:25

Moku I genuinely thought it was their error and the furniture was going to arrive at a later date. I actually ordered a fair amount on line from them and received another parcel from the same order this afternoon, so as far as I knew it was coming with that.

Osmiornica Tue 01-Oct-13 15:51:34

The missing box is not really the point though is it. They either made a mistake or were wilfully trying to deceive the customer so at the very least you'd expect an apology.

Lioninthesun Tue 01-Oct-13 15:53:59

I want to link to the screen shot on my FB etc, but need to ensure it doesn't have an impact on the legality of my claim or mean I am breaking the law in some way...anyone help there?

I won't be doing any more shopping there. Wish I had seen that TOYS R US house before all of this palava!

Lioninthesun Tue 01-Oct-13 15:54:45

They want it flat packed into the original box for a full refund.

MalcolmTuckersMistress Tue 01-Oct-13 16:01:42

Asda are fast turning into cunt Central. Our local one is a pit. The meat is the kinds of stuff you'd expect made from the sweepings of an abattoir floor and they sell about 6 varieties of fruit and veg. However there are more aisles crammed full of crisps and sweets than you could shake a stick at.

The fact that it's colour scheme includes such a hideously awful shade of green should be enough to stop people using it anyway.

I hate Asda.

Lioninthesun Tue 01-Oct-13 16:02:34

"Hi BatteriesNotIncluded,

Thank you for reviewing the Traditional Pink Wooden Dolls House you recently bought from Asda Direct.

On this occasion, we've been unable to approve your review as it hasn't met our publication guidelines for the following reasons:
*Only comments on the product itself are allowed, and we feel some of your review is inappropriate or unrelated.
*Only comments on the product itself are allowed.
Customer feedback is important to us, as it helps us to make sure we’re giving you the service and products you expect. If you would like to review the product again then please read our publication guidelines and please don't hesitate to submit another review.

Thanks again for getting in touch with us.
Kind Regards
"

MalcolmTuckersMistress Tue 01-Oct-13 16:03:08

Lioninthesun, try uploading the picture to here...

tinypic.com

Lioninthesun Tue 01-Oct-13 16:04:04

Customer feedback is clearly so important to them that they have to edit it for any negative comments and refuse to admit errors or apologise to their customers hmm

Lioninthesun Tue 01-Oct-13 16:08:01

OK, I have uploaded it to tinypic. What now? Can I share it on here?

Lioninthesun Tue 01-Oct-13 16:08:35

Duh! Here it is:
[[[IMG]http://i40.tinypic.com/2up962t.png[/IMG]]]

Lioninthesun Tue 01-Oct-13 16:08:54

[IMG]http://i40.tinypic.com/2up962t.png[/IMG]
Opps, it does the clicky bit already...

Lioninthesun Tue 01-Oct-13 16:09:45

Erm - this one?
tinypic.com/r/2up962t/5

MalcolmTuckersMistress Tue 01-Oct-13 16:10:11

i40.tinypic.com/2up962t.png

This should work!

pictish Tue 01-Oct-13 16:11:00

Yes...it very clearly stated that furniture is supplied WITH the doll's house!
I hope you get your dues from the shower of bastards!

MalcolmTuckersMistress Tue 01-Oct-13 16:12:08

That absolutely, DEFINITELY, gives the impression that all those things are included. It's stated under "features" and clearly says "supplied with"

Terrible service from ASDA. They are just utterly bloody awful!

Lioninthesun Tue 01-Oct-13 16:12:11

And full page thanks to Birnamwood
http://tinypic.com/r/11sf8nk/5

Lioninthesun Tue 01-Oct-13 16:12:31

tinypic.com/r/11sf8nk/5
Gar, making a right hash of this!

Lioninthesun Tue 01-Oct-13 16:13:56

Do you think I should send this thread to the email the ASDA lady gave me on the phone? I'll send the letter recorded delivery too, just wonder if it might speed things along a bit?

MalcolmTuckersMistress Tue 01-Oct-13 16:16:10

Go for it! They're completely to blame here and perhaps they will see the error of their ways.

LittleprincessinGOLDrocks Tue 01-Oct-13 16:17:52

Argos Dolls House - That is the one I bought DD (though it was an unfinished wood colour when I got hers not pink) and it was fantastic, came with all the furniture and 2 dolls included and it has survived both DC playing with it daily for nearly 4 years. For £39.99 - so yes I would expect the Asda one to come furnished!
I hope trading standards sort it for you.
I had an issue with an ELC order once, as items had been incorrectly priced - where a toy worth £28 was mixed up with a £7 one. I rang them after my order arrived and it wasn't what I had ordered ( a toy worth £7 arrived - but I ordered a £28 toy that was listed as just £7), they sorted it, sending the £28 toy without upping the charge for me as it was their error. That is good customer service!
If ELC can do it why can't Asda?!

Go for it. There's no way that you could interpret "supplied with" wrong. It's in features , not extras and I read it exactly the same way.

It clearly states it's supplied with.

DameDeepRedBetty Tue 01-Oct-13 16:18:58

Why on earth did it turn into a LoveFilm advert???

Before dissolving into an advert, I could clearly see 'supplied with' and absolutely no mention of extra charge for furniture.

Hope your local TS takes them to tiny pieces OP!

Was already boycotting them but will happily spread this one round.

ScarerAndFuck Tue 01-Oct-13 16:19:05

I really don't see how they think they can claim that when they said, in writing on their website, "there are 4 themes of furniture supplied with this dolls house" they really meant "the furniture is sold separately and cannot be supplied" and expect to get away with it.

They listed the furniture under features as supplied with the house, how would anyone read that as available to buy separately and not supplied with the house?

If you still had items outstanding on your order it stands to reason you would expect the furniture to come with those outstanding items as it wasn't with the dolls house.

Asda / Asda Direct are being very shoddy with this, not surprised you are raging OP.

Sockywockydoodah Tue 01-Oct-13 16:21:43

?

5madthings Tue 01-Oct-13 16:23:07

Cheeky fuckers, it clearly makes out the furiture is included and now they have changed the wording of the listing!

As an aside I am getting my dd the toys rus one with furniture as it's a fab price and I have friends who have it and have recommended it.

needasilverlining Tue 01-Oct-13 16:24:37

Do it!

Asda, if you read this: you've been caught bang to rights and if this woeful customer service is considered acceptable by you, I, for one, will be avoiding you like the plague...

LazyMonkeyButler Tue 01-Oct-13 16:25:14

andy.clarke@asda.co.uk

CEO's e-mail address. Someone from his department will reply to you and, IME, you will get a hugely different response from the one the "Customer Services Department" give you.

Asda are a complete and utter bag of shite TBH. But an e-mail to the address above (linking this thread) should help.

Lioninthesun Tue 01-Oct-13 16:25:18

Exactly. Further annoyed by ASDA making a lady who's native tongue isn't English try to argue about their descriptive language errors. Why couldn't Mimi the Manager call me herself?
Clearly nothing with ASDA is actually a bargain; two cheaper and better alternatives already on just one thread!

Absolutely send them a link to this! I'll happily tweet a link too if you want.

They have admitted guilt by editing the description.

KatoPotato Tue 01-Oct-13 16:29:12

Happy to share a link on twitter. can anyone remember the previous asda hashtag we used?

Asdaruinedmyday or something?

Catsize Tue 01-Oct-13 16:30:14

Pretty sure you wouldn't prejudice anything by sharing the original screenshot. After all, it is a website that was accessible by all, not a love letter!
Would be pretty rich of Asda to say it somehow compromised your claim when it was their own website!

LazyMonkeyButler Tue 01-Oct-13 16:31:50

I think there may have been more than one Kato. On one occasion it was #ASDAARESHIT.

Yup asda ruined my day was the hashtag for the undelivered not refunded grocery shop.

I no longer used asda for my main shop (only in emergencies and usually only milk and bread which are loss leaders so I'm costing them money in theory) because of their terrible customer service. This is what happens when a big conglomerate take over a household name.

I shop with Asda at least twice a week and will NEVER shop with them again if this is how they treat their customers.

Lioninthesun Tue 01-Oct-13 16:38:08

I have emailed that address and CC'd the customer care one given by ASDA Girl. I put all links in - original listing, current and a link to this thread. Here's hoping he has more common sense than his Customer Services.

I've retweeted someone's link (hello if it's yours) will also can't act them on FB see what they say from there. #keyboardninja! grin

We shop there every day. Not any more unless you sort it out Asda.

Faux Tue 01-Oct-13 16:42:42

Gosh what terrible customer services by Asda, making a mistake, not admitting to it, and not trying to fix things in a decent way. sad

PestoSwimissimos Tue 01-Oct-13 16:42:50

Unbelevable!! I was just going to start doing an online grocery shop with them, but the response you have received from them has put me right off Grrrr!!!

[unimpressed emoticon]

They should send you the furniture they said was included and compensate you for the stress caused by their crap and unfriendly customer service.

But it is Asda, what do you expect from a supermarket where there are rats running under the aisles, and where staff pick up loaves of fresh bread from the floor and put it back up on the shelves in their in store bakery. angry (Asda on the A3, London)

GoofyIsACow Tue 01-Oct-13 16:45:38

This is terrible! I cannot believe they are trying to wriggle out of it! shock

I will tweet too if you like smile

Lioninthesun Tue 01-Oct-13 16:46:54

Thank you everyone smile. If there is a link to anything on FB please share it as I will be able to be more active on there!

Can't post on their FB page unless it's a comment under one of their posts.

SerotoninCanEatTomorrow Tue 01-Oct-13 16:50:07

I'm going to head to Twitter and find the link to RT xx

Tiredmumno1 Tue 01-Oct-13 16:50:55

I have tweeted smile

Hoping they sort it out for you.

Lioninthesun Tue 01-Oct-13 16:51:36

Generic response from customer services and my email below, sent to them and CEO.

"Hello,
Thanks for getting in touch, your message has been sent to our customer service team who’ll get back to you as soon as they can.

Regards,
The ASDA.com Team

Receipt for (4194)
On 01/10/2013 you wrote to us:
Dear Sir,

I understand that you are a very busy man and so will keep this brief.

See here your product description of the above, noting the furniture 'supplied' under the Features header http://tinypic.com/r/11sf8nk/5

See here current listing, notice omittance of previous wording, as changed today around lunch time
http://direct.asda.com/Traditional-Pink-Wooden-Dolls-House/000743774,default,pd.html

Your customer services called, denied the wording was misleading and breaking the trade descriptions act of 1979, did not apologise and said that if I wanted a refund I would have to dismantle the House and present it to a courier in original packaging. No apology.

Please see this thread on Mumsnet for further information and my discussion with trading standards http://www.mumsnet.com/Talk/am_i_being_unreasonable/1868453-To-complain-about-this-online-order?msgid=41959709#41959709

I hope to hear from you soon so that I can restore some trust in ASDA as a family name.

Yours sincerely,
"

GoofyIsACow Tue 01-Oct-13 16:54:53

I cant find the tweet, what is the hashtag please? smile

SerotoninCanEatTomorrow Tue 01-Oct-13 16:56:07

I can't find it hmm

I just tweeted under @asda. I'm not very good at twaatting!

That's rubbish, I hope they get their act together and compensate you.

Kikibee Tue 01-Oct-13 16:59:33

Shooting themselves in the foot again, maybe they are too busy dressing up as mental patients!

broccolirocks Tue 01-Oct-13 17:10:25

That doll's house doesn't look worth £70, the description implied furniture would be included and now they've the wording. It makes me less inclined to shop there - I happily pay extra for good service.

Tiredmumno1 Tue 01-Oct-13 17:11:32

I just tweeted @asda too grin

I also ran out of room so couldn't add a hash tag blush

GhostsInSnow Tue 01-Oct-13 17:13:39

Asda cocked up, their rapid change in the wording of the ad indicates they knew they had cocked up and now they want to backtrack as quickly as possible.

Poor show by Asda really, I'd suggest that angering a website mostly populated by Mums who will shortly be Christmas Shopping and gift buying isn't the way forward... wink

QueenStromba Tue 01-Oct-13 17:15:51

I'm already boycotting them due to their poor treatment of another mumsnetter a few months back.

DoItTooJulia Tue 01-Oct-13 17:18:31

It's telling that they have changed the wording, isn't it?

Go OP!

Do they approve tweets with @asda in them because mine isn't showing confused

Lioninthesun Tue 01-Oct-13 17:22:51

Thanks again everyone, it means a lot to know I have your support.
I'll let you know as soon as I hear back from them. Was hoping I'd at least get an apology before the end of the day today, but not looking likely at nearly 5:30pm.

elfycat Tue 01-Oct-13 17:27:26

I'm getting fed up with their crap service/crap products anyway. So OP I'll boycott them and add a comment on twitter. If they resolve this for you adequately I might get 'bits' again but not full shops.

The Asda is on the way to school, but there are 2 other main competitors within walking distance.

ooh i retweeted someone <waves> grin

op you should feel honoured... i havent used twitter in years! shock

jacks365 Tue 01-Oct-13 17:58:31

Another one going to boycott asda till they sort this satisfactorily.

Tiredmumno1 Tue 01-Oct-13 17:59:27

A few have retweeted mine, I have no idea how any of you found it grin you obviously know your way around more than me, I didn't think anyone had seen it grin

They deserve to be shamed, although they're probably used to it.

Do you know, I've just today sent them an email about their sexism in character clothing for babies, an awesome batman onesie and a dinow one only in the boys section. Seems asda are failing all over recently and I tend to shop online with direct/George a lot. They used to be much better.

Kikibee Tue 01-Oct-13 18:19:25

How do I find any of these tweets in order to retweet? #twitternumpty smile

GhostsInSnow Tue 01-Oct-13 18:32:18

Oops I just retweeted it too.... wink

SerotoninCanEatTomorrow Tue 01-Oct-13 18:36:36

I found a tweet and used #AsdaAreAtItAgain grin

I never tweet. Till now.

Chibbs Tue 01-Oct-13 18:57:43

GlaikitFizzog
I just tweeted under @asda. I'm not very good at twaatting!

^^ Haha grin

justanuthermanicmumsday Tue 01-Oct-13 19:16:47

I agree with Malcolmtuckers sentiments couldn't have made my hatred for them any clearer

Lioninthesun Tue 01-Oct-13 19:41:08

Hello all! <waves>
I had an email from the CEO's team:
''Good Afternoon,

Thank you for your email to Harry Potter. As part of Harry's Executive Relations Team, I'm available to respond on his behalf.

I'm writing to confirm we've received your email and are looking into the issues youve raised. Once we've completed our enquiries, well be back in touch.

In the meantime, thank you for your patience.

Kind Regards

Executive Relations''

Lioninthesun Tue 01-Oct-13 19:42:11

Oops, looks like I may need a name change! blush

BuffytheThreadSlayer Tue 01-Oct-13 19:53:20

If you report, MNHQ can delete or edit your post for you.

SerotoninCanEatTomorrow Tue 01-Oct-13 20:04:20

I won't tell wink

Wo, Harry's gone down in the world! grin

someone retweeted me! <happy>

though i think its quite easy to figure out who i am... its a good job im boring grin

p.s. i wont tell either. ask mnhq to delete then repost without the name

Lioninthesun Tue 01-Oct-13 20:12:06

Hehe, thank you! And thank you MNHQ!
Was in such a hurry to keep you all updated I didn't even check it for names!

Lioninthesun Tue 01-Oct-13 20:15:20

I wonder if anyone from Customer Services will be expelliaramussed? grin
Oh dear, don't get my cheesy humour started. Stick firmly to angry tweets wink

Report your post, they can delete it for you smile

What ASDA ought to do is send you the furniture that you thought you were going to receive. Simple solution really for their utter fuck-up.

too late. MNHQ are on the ball tonight!

Lioninthesun Tue 01-Oct-13 20:43:49

Let's hope we get a better response tomorrow or I will out myself on FB and start up a group, with a similar name to those hashtags grin

MNHQ waved a magic wand or two.... grin

FortyDoorsToNowhere Tue 01-Oct-13 21:22:04

Asda if you are reading this thread.

a) Honour the original product deatails.
B) stop with gender sterotyping This wooden Doll House is the dream toy for any little girl! So what a boy can't play with it.

FortyDoorsToNowhere Tue 01-Oct-13 21:24:56

and OP tesco does a wooden dolls house for £45 and it comes with all the furniture.

My clumsy DD has had hers for a year now, and its been well played with and survived the tornado that is my son.

www.tesco.com/direct/carousel-deluxe-wooden-dolls-house/211-5811.prd

Lioninthesun Tue 01-Oct-13 22:05:50

So that is 3 even better deals (cheaper, full set of furniture and people and not gender specific and one even bigger), and yet they still quibble and would rather I dismantle mine so they can claw back some lesser amount selling it as seconds rather than apologising sad
Lesson well and truly learned always as MN before any purchase grin

Tiredmumno1 Tue 01-Oct-13 22:26:31

Yeah Asda, give Lion her furniture sets with a nice big apology and a nice gesture of goodwill on top of that for putting her through this.

Terrible customer service.

That is a very nice dolls house from Tesco.

I think I will order the farm set for my god daughter! smile

You know what? Return the Asda one. Pack it flat, have it picked up and you will get a much nicer, cheaper dolls house, WITH furniture from Tesco!

Tiredmumno1 Tue 01-Oct-13 22:45:04

Or just do what Quint says, sounds a bit easier. Considering Asda haven't exactly bent over backwards to help.

Lioninthesun Tue 01-Oct-13 23:40:51

I do understand where you are coming from. Taking it apart just for them to collect it and then say they won't refund because I threw out the box would be a real PITA and then I would be left £70 out of pocket with nothing to show for it. I already wasted an hour setting it up and will have to spend another taking it down (while I pay for her to be in nursery; I obviously have nothing better to do with my time as a single parent who rarely gets a break), so I am not convinced it would be easier to do that. Much as I like the other dolls houses, and would save some money, I have now invested time and stress trying to get what I paid for from ASDA. I am not about to let them get away with deliberately trying to con their customers. Someone needs to hold them to account and get the useless people who can't do their jobs pulled up on it

landrover Wed 02-Oct-13 09:59:23

Interested to hear if you have any further news OP xxxx

Lioninthesun Wed 02-Oct-13 11:14:22

Ooh, just re-read my post from last night and it came across as more aggressive than I meant! Apologies!

Nothing yet today. I think they are hoping I fold.

Off to go to the park before nursery then will come home to type/print/post letter and dismantle the damn thing. Joy!

sisterofmercy Wed 02-Oct-13 12:49:22

Good luck Lion. I think you have them to rights here...

CostaLady Wed 02-Oct-13 13:11:53

Hoping ASDA do the right thing and sort this out to your satisfaction, Lion. With my son's birthday in December and Christmas coming I was hoping to use the online service to buy most of his presents. This sounds like too much of a risk now, to be honest, and I will be spending elsewhere to be on the safe side.

Come on, ASDA. What on earth is happening with your company?

poorbuthappy Wed 02-Oct-13 13:16:05

Have you spoken to Trading Standards? Or Consumer direct, or whatever they are called nowadays...
At the end of the day they are refunding because the item is not as described, therefore you don't need the box to return it.
They all try it now, "we must have the original packaging...blah blah blah...", yeah show me the bit in the sales of goods act which specifies that.

Lioninthesun Wed 02-Oct-13 13:25:10

Can someone tell me how I find the tweets on Twitter? I have a couple of friends who want to join in grin I am a bit of a technophobe so this could be interesting!

Lioninthesun Wed 02-Oct-13 13:42:31

Costa it seems you can usually find things much cheaper elsewhere (as poven here with dolls houses!) and with far better customer services. I'd ask on here if you have a short list and people can tell you where they recommend smile

poor Yes I spoke to TS yesterday, they still suggested I dismantle it as if it is at all scratched they will use that as a further excuse not to refund. I can't stop DD from wanting to play with it which is why I have to spend my housework day doing it!

Actually pretty pissed off at having to pay for a letter recorded delivery to get what is legally mine. I wonder if they have to refund the £5 or whatever it is now?

Lioninthesun Wed 02-Oct-13 13:43:44

Oh and I have tweeted @ASDA and #asdaruinedmylife to cover all bases, but no idea on how to expand on it/post link from tiny pic. Is that not the 'done thing' on Twatter? confused

Tiredmumno1 Wed 02-Oct-13 13:52:45

I linked the pic up Lion when I tweeted. If you want to try and find me and my tweet then send me a message and I'll tell you who to search for smile

GiddyStars Wed 02-Oct-13 13:56:11

Bloody well hope you hear from them today. They are not showing themselves in a good light at all lately. Very unimpressed.

Tiredmumno1 Wed 02-Oct-13 13:56:40

Ok I have found you smile and retweeted, if you check you will see me (hopefully) and find my tweet with the pic smile

Tiredmumno1 Wed 02-Oct-13 14:04:16

There you go, I tweeted again, just in case they missed the first one grin

Lioninthesun Wed 02-Oct-13 14:19:17

I managed to find you (feels a bit like Mastermind this Twittering!) and retweeted your tweet. I have also outed myself on FB by posting a loooong status with the tinypic and asking people to share before buying things for Christmas.
Now I really must do some housework! Only a couple of hours left!
Thank you so much for all of your tweets and support. Let's not let them get away with this blatant misuse of the English language to con us!

lborolass Wed 02-Oct-13 14:42:03

Just catching up with this and having seen the original advert there's no way at all that they will be able to defend themselves.

If I wasn't already boycotting them after previous threads on here I would be now.

ASDA - you really need to up your game, I'm sure lots of posters spend over £5,000 a year on their weekly shopping that you're missing out on.

Lioninthesun Wed 02-Oct-13 17:05:54

I have tweeted Watchdog and started a FB campaign/share.
Still nothing from ASDA.
Off to collect DD now!

poorbuthappy Wed 02-Oct-13 17:35:44

Do you want a refund or a set of furniture?
If you want the furniture then I would get TS involved to say Arseda have to honour the advertising, so no dismantling.

Off to have a nose round twitter now.

poorbuthappy Wed 02-Oct-13 17:40:13

Twitter not playing ball on my phone. Can someone point me in the right direction please?

Tiredmumno1 Wed 02-Oct-13 18:06:29

I cannot believe they haven't done anything yet shock

I think you should email them again, keep bugging them Lion, make them sit up and notice you.

They really don't give a toss about their customers, as long as we all hand over our money, then they couldn't care less.

I won't be doing any shopping with them whatsoever until I hear this has been resolved.

They can get involved when a child loses a toy at one of their stores, and send a new toy to said child, but can't be bothered to sort out a problem like this, they are acting atrociously at the moment.

Tiredmumno1 Wed 02-Oct-13 18:07:13

What would you like to know poorbuthappy smile

jacks365 Wed 02-Oct-13 18:13:49

Totally disgusted with how asda have behaved in ignoring your complaint. I've got to say this would put me off ever having to deal with them ever again (worse luck I now need to return something and I want a refund not an exchange)

Lioninthesun Wed 02-Oct-13 19:19:01

I am too scared to even send the damn thing back now, as I fear they will simply take it and not refund me as it isn't in the original packaging!
I can't win and it is all because I can thought there were laws in place regarding false advertising. The more this goes on the more angry I am getting as it is a catch22. I send it back and lose the House and get nothing. I keep it and feel like I have been conned and massively wasted my time. I hope Watchdog contact me. I'll get 2yo DD to pull her sad face for the camera, just to show who they are really hurting by being so devious sad

Ive recently switched to asda for food shopping spending roughly £150 a week usually just over. I'm going back to sainsbury this week. It might cost me a bit more but at least they aren't misleading.

elfycat Wed 02-Oct-13 19:57:25

Well the local Morrisons had my business today. It's a bit smaller than Asda with less selection in the fruit and veg bit BUT their stuff looked much nicer.

I spend a small fortune about £150-200 per week in Adsa.

Lioninthesun Wed 02-Oct-13 19:58:32

I've moved to Aldi for groceries after ASDA messed up a few home deliveries, but I at least got an apology and refund for both of those.
I spend about £35pw with Aldi so save about £20. I prefer a lot of Aldi's things too - nicer ham, home brand museli and chocolate brioche for starters! If you haven't tried them already I recommend them smile

Catsize Wed 02-Oct-13 20:26:03

Think Asda are about to get slated on Watchdog in a minute. About crisps and ripping off customers..

BramblyHedge Wed 02-Oct-13 20:28:24

They are crap. I ordered groceries once from them. They didn't deliver some items, they didn't respond to my complaint and they didn't refund me.

They haven't had a penny from me since.

Lioninthesun Wed 02-Oct-13 20:32:15

I wonder if they will mention my tweet to them today on Watchdog...

Tiredmumno1 Wed 02-Oct-13 20:54:04

I haven't been able to watch it, did they say much?

littlecloud Wed 02-Oct-13 21:28:49

Any news? Have you thought about going into an Asda store to complain? I've worked on and off in retail for various companies and even though this is an online not in store issue a manager will be able to get hold of a regional manager who will have more say. Or get you a direct contact address for your complain. They may just offer you a partial refund and then you can purchase the furniture with that. Talking to someone face to face will get you further than a phone call to a faceless person in a call centre.

littlecloud Wed 02-Oct-13 21:31:31

Basically Asda online and in store are the same brand and any reasonable manager will go out of their way to resolve the issue for you. Regardless of weather you bought it from there store or had it delivered. Especially if you refuse to leave until they resolve the issue.

FortyDoorsToNowhere Wed 02-Oct-13 21:40:13

Ti

FortyDoorsToNowhere Wed 02-Oct-13 21:41:25

Time to take it up a notch.

www.ceoemail.com/s.php?id=9025

Here is the email adress for the COE of asda

IsaacCox Wed 02-Oct-13 22:11:30

I spend loads of money in Asda living. No longer!

Hope you get it sorted soon OP.

Lioninthesun Wed 02-Oct-13 23:07:49

Forty I emailed a CEO yesterday thanks to a poster on here. I got the email back from their staff that they were 'looking into the issues raised'. Which apparently is code for deciding to avoid the customer completely...seeing as I have heard nothing at all today. I will send another email though and cc in all previous recipients as well. It's finding the time that is the trouble - I think they just hope that if they do nothing you will have to give up.
If I can find a friend to drive me to the local store over the weekend then I certainly will be camping out at their customer services desk, complete with bored 2yo. I won't settle for any less than a full refund or, shock horror, THE ITEMS I BOUGHT! shock
Didn't catch watchdog, did anyone else?

Come off it, OP, are you pedantic or what? "Supplied" can mean "available" sometimes, can't it? grin. Asda, I am appalled!!!

Lioninthesun Wed 02-Oct-13 23:42:28

I know, I mean, imagine if we all read what we were buying to check it was worth what we were paying for it? Tsch. Fools! wink

Catsize Thu 03-Oct-13 07:11:19

Watchdog concerned their inline shopping service. Things like '3 for £3' offers when the item is only £1 in the first place. They gave three examples.

m0nkeynuts Thu 03-Oct-13 08:52:29

Another one really, really shocked by Asda's lack of action here! When I read the OP, I was sure it'd just be an honest mistake and they'd send the furniture on (naive much?!).

Currently re-thinking the Asda Direct order I was about to place, as I can no longer be sure I'll get the items as described on the website anymore!

GiddyStars Thu 03-Oct-13 09:01:27

What gets me is the fact they changed the online description in question almost immediately so obviously someone somewhere has registered your complaints and more to the point and recognises they are valid.

Or, someone just happened to notice the error at that time and amend the wording, but again, that proves they know there was an error and so anyone who purchased the item whilst the description was incorrect should automatically have it honoured with receive their profuse apologies with it!

Just crazy. There is no way they can not deal with you and the longer they wait the worse the look.

Harrumph.

GiddyStars Thu 03-Oct-13 09:02:08

Errant and in there.

littlecloud Thu 03-Oct-13 09:15:54

I agree the longer they take the worse they look shocking customer service. And like others said by altering the description someone has acknowledge that they have been misleading with their wording as supplied means supplied!! Especially when it's under the features of a product.

I won't be doing any Xmas shopping with Asda for kids toys that's for sure.

fuzzpig Thu 03-Oct-13 09:17:31

Yep, if they truly believed their original description was fine and not in blatant breach of trade description they wouldn't have changed it would that.

They are monumental arsehats. So glad I switched to tesco who have been perfect IME.

fuzzpig Thu 03-Oct-13 09:18:11

They not that sorry

Tavv Thu 03-Oct-13 09:21:51

Yes it's changed and now says "Please note: Furniture not included but can be purchased seperately here."

Pretty clear that they agreed it was misleading and ambiguous before.

EmpireBiscuit Thu 03-Oct-13 09:33:36

Shocked at asda - won't be doing my Christmas shopping with them this year! I hope they get it sorted.

Binkybix Thu 03-Oct-13 10:01:32

Oooh I was hoping for an update before I got to the end of the thread!

LazyMonkeyButler Thu 03-Oct-13 10:14:38

Do not dismantle the house & do not give up on the e-mails grin.

I would be so pissed off by now that I would be sending an e-mail marked "URGENT" in the subject box, to the CEO's address every hour (if possible - it can be more or less the same e-mail repeated), until you get a proper answer.

And please hold out for no less than the furniture you wanted being delivered free of charge. They will probably try a "goodwill" gift voucher or something of the sort first, you just have to keep saying no & making it clear to them that you are not going away with the resolution you want!

LazyMonkeyButler Thu 03-Oct-13 10:15:32

not going away with any less than the resolution you want! Arrgghh!!

Panzee Thu 03-Oct-13 10:28:03

I've tweeted the screen grab of the original description. I hate Asda and am sick of hearing stories about their uselessness.

NK493efc93X1277dd3d6d4 Thu 03-Oct-13 11:13:22

Print the page & keep the hard copy. Keep fighting - it appears to be deliberately misleading.

Blimey - still no update on this? Don't they know they're on MN? grin

MokuMoku Thu 03-Oct-13 11:42:41

The problem is something called acceptance of goods.

If, for example, you buy a jumper described as blue but when it arrives it is actually pink. You think what the hell and wear it anyway. After a week, you decide you don't really like the colour so try to return it, then you are not entitled to a refund because you 'accepted the goods'. You knew it wasn't blue but you wore it anyway.

What constitutes acceptance of goods is a grey area.

In this case, you knew the furniture wasn't included in the box, yet you assembled it and threw away the packaging.

I understand you thought the furniture might be shipped separately but as I said its a grey area.

Of course you are right to complain and hopefully they will send you the furniture but I'm not 100% sure you are legally entitled to it.

That's just my take though. I wish you good luck!

Panzee Thu 03-Oct-13 12:39:34

The people who frequent the Legal forum will be able to help you with the actual legal bits. My lay opinion is that it stinks. But I'm not a lawyer! grin

Lioninthesun Thu 03-Oct-13 14:27:50

Hello all!
I have finally had this email today and pleased to confirm it looks as though I will finally get what I ordered smile

"Thank you for taking the time to contact Mr CEO about the furniture for the Doll’s House. As part of CEO’s team, he’s asked me to investigate and respond to you directly on his behalf.

I’m sorry the furniture was not delivered with the Doll’s House after this was stated on our website. It concerns me that my colleagues were most unhelpful and said a refund was the only option. I’ve sent your feedback onto our Operations Team and as you’re aware we have now changed the wording on our website.

After reading your email I have spoken to our Buying Team to see if we can obtain some of the furniture for you. I’m happy to say we have been able to get this from a local store and this is been sent to myself and should reach me tomorrow.

If you could please supply me with your address details, Ill be able to get this sent out to you recorded delivery.

Thanks again for taking the time to contact CEO and bring this to his attention. If there is anything else I can help you with, please let me know.

Kind Regards,

Lauren
Asda Executive Relations"

Huzzah! [gin]

Tiredmumno1 Thu 03-Oct-13 14:33:22

I am very glad you got a response Lion smile

Although I did notice there was no offer of a goodwill gesture, especially after you were treated so appallingly by their staff.

I had a similar thing happen to me before in Argos, they sent me a £25 voucher, and I didn't even ask for it, I love Argos grin

At least you are getting the furniture sent to you smile

liquidstate Thu 03-Oct-13 14:33:35

fantastic news!! It was only fair that they honour the description and frankly its a small price for them to pay to keep customers happy.

Although I do note they are looking for some of the furniture. What happens if you only provide one set?

May I join you in a [gin] grin

Tiredmumno1 Thu 03-Oct-13 14:37:56

Liquid does have a point, I really hope it's the both sets. Otherwise you'll be going through all this again. If you haven't replied with your details yet, then maybe you should ask if it's the both sets as stated.

TO be fair it's not both sets, just each of the rooms in the op. I'd wait and see what arrives. As long as it is what was advertised that's fine. If not then email Lauren back and ask her when the rest is coming

Lioninthesun Thu 03-Oct-13 15:02:36

It would have been nice to have some compensation for the shitty service and delay, but hey, at least I have had a positive response and apology!

I did wonder about the set, whether they will send the 4 stated in the original listing, but didn't mention it as I am hoping they actually read the description this time around... Possibly being naive again, but I am hoping they are actually on the ball now.

I will let you know what arrives! Thanks again everyone. Can't wait to get it all set up again for DD!

Tiredmumno1 Thu 03-Oct-13 15:12:54

Whoops sorry I meant the 4 sets obviously grin.

Just a bit tired today. Fingers crossed they come through for you smile.

IsaacCox Thu 03-Oct-13 15:28:46

Great news!

Birnamwood Thu 03-Oct-13 15:40:51

great news

<proud to be part of it smile>

LIZS Thu 03-Oct-13 15:44:00

smile result !

fab news! grin

will keep my fingers crossed for all 4 sets

still wont shop at asda though wink

Panzee Thu 03-Oct-13 17:02:50

Great news.

nickelbabe Thu 03-Oct-13 17:29:14

glad they responded.

yy, you should be getting all four sets as stated in the original listing.

happystory Thu 03-Oct-13 22:45:15

Small aside' this is been sent to myself' ..........aaagh
But great news finally, and hopefully....

MokuMoku Thu 03-Oct-13 23:56:13

That's great news!

Whoever writes their website descriptions needs a new job,

Lioninthesun Fri 04-Oct-13 14:30:41

Happy & Moko you both made me smile - the language of the entire Asda staff seem to be of a very low standard. Did any of them pass GCSE English I wonder? Would explain why they had this problem in the first place.

I have no re-built the dolls house and the castle's family are being imprisoned in there (it looks more like a prison empty!). No furniture today--just sore hands from brandishing a screwdriver far too many times in the last week-- , fingers crossed for tomorrow.

Lioninthesun Fri 04-Oct-13 14:32:11

Oh the irony - spelling mistakes in my own post blush
Missing S on 'staff seemS to be of a very low standard'
'I have noW re-built'
I need a nap!

nickelbabe Fri 04-Oct-13 14:49:54

yy happy - if it's being sent to herself, then surely she already had it? confused

Lioninthesun Sun 06-Oct-13 16:30:36

Update!
The furniture has arrived and all 4 sets came with it, I am pleased to say.
So I finally got what I ordered smile
A little miffed that I used most of my childcare this last week putting it up, taking it down, putting it up again and complaining. Still not impressed that I had to contact the CEO to get this resolved either, and I don't think I will be using ASDA again.

As an aside, if anyone can recommend kitchen furniture from somewhere I would be very grateful, as the kitchen is of course empty!

Thanks again for all of your support grin

fuzzpig Sun 06-Oct-13 17:58:08

Wonderful news well done!

FortyDoorsToNowhere Sun 06-Oct-13 18:18:59
Lioninthesun Sun 06-Oct-13 19:58:24

Thank you! I found thee on ebay a short while ago too www.ebay.co.uk/itm/180710919854?var=480033862080
DD has played with it for an hour after dinner (we were out all day) so it appears to be a hit!

FortyDoorsToNowhere Sun 06-Oct-13 20:25:23

lion, now i cant wait to get paid to get these for my dd.

Lioninthesun Sun 06-Oct-13 20:33:39

grin
Every AIBU thread has a silver lining!

Tiredmumno1 Sun 06-Oct-13 21:34:07

That's great Lion smile so glad to be of help wink

If you ever need us again you know where we are grin

Very happy that your DD likes it, makes it all worth it in the end smile.

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