To be upset by this incident in Sainsburys?

(205 Posts)
FlobberWobber Wed 18-Sep-13 15:25:39

I've just been into Sainsburys with DS (2) who I always put into a trolley seat as it's quicker than him walking. Was in a hurry as didn't want to be late for school run and all the checkouts were busy. I only had 6 small things so I transferred them into a basket with Ds still trolley and went to the basket only aisle which was free. The cashier told me I was cheating, I said I had a basket, she said I should go and use one of the other aisles, I said there were none free and I did have a basket.

She huffed and told me I'd have to move DS out the aisle, which was really wide as the till next to it was closed and no one wax waiting in ours. I moved him to the end of the aisle and came back to my basket. She then pointed out her aisle was only for little bits, I said my basket had 6 small items. I felt quite humiliated by this
point, and annoyed especially
as I spend about £150 a week there!

Morgause Wed 18-Sep-13 15:27:12

YABU.

Either a trolley or a basket, not both.

CaptainSweatPants Wed 18-Sep-13 15:28:54

Well it does say trolleys only but she did seem a bit jobsworthy

lborolass Wed 18-Sep-13 15:28:58

I'd be annoyed too but not humiliated, why would you be ashamed because the checkout person is in a bad mood ?

If I had enough time I'd be straight to customer services to complain or I'd have said something to the cashier about her attitude but I certainly wouldn't be upset about it. Cross, yes but no cause for upset.

Sirzy Wed 18-Sep-13 15:29:18

How much you spend their a week is irrelevant.

If they have a basket only till then it makes sense to ask people not to take trolleys though. I have never understood the basket only logic though much prefer when it is "10 items or less"

YABU - it is a basket only aisle, not a basket in a trolly aisle. The fact that you spend £150 a week in there is irrelevant, rules are rules. I would be pretty pissed off if I was queuing in the basket aisle and someone in front of me did what you did.

It's not their fault you were pushed for time.

YANBU - When my DD was little, I often used a trolley (to put DD into) and I've used a basket for the actual items of shopping as I found it dangerous to try and balance a shopping basket on the hood of a buggy and DD wanted to be up higher to see around. It made it easier to lift out the basket at the till and still have DD secure in the trolley.

That till operator needs to spend a day in our shoes I'd imagine and then they might be a bit more thoughtful.

picnicbasketcase Wed 18-Sep-13 15:33:41

YANBU, the whole thing sounds petty in the extreme. If you only had a few things, you should be allowed to use that checkout.

slightlysoupstained Wed 18-Sep-13 15:34:46

Sounds like a jobsworth - I can see the point of objecting to trolley (though as you point out, it wasn't in the way) but being arsey when you came back with a basket is just rude.

Corkyandviolet Wed 18-Sep-13 15:35:33

In the Sainsburys where I shop, the till is marked "basket only", but there is never a problem with someone pushing a trolley through as long as the amount of shopping inside is just a basketful, if that makes sense. Elderly people often use trolleys as it's easier. I use that queue if I've got just a few items, I use the trolley to put the baby in (like you did). I don't know if I would have actually complained (I'm a wuss), but I sure would have been annoyed. YANBU.

oohdaddypig Wed 18-Sep-13 15:36:30

YANBU as you were using the trolley as a much needed pushchair.

Jobsworth.

MrsBungle Wed 18-Sep-13 15:36:48

Hmm, I think the shop assistant was being petty but there's nothing humiliating about what happened.

piratecat Wed 18-Sep-13 15:36:52

jobsworth. forget about her.

VBisme Wed 18-Sep-13 15:37:11

I thought the "basket only" related to the number of items you had anyway? (So check-out staff couldn't get all uppity about people with 11 items).

So no YANBU, you only had a small number of items, how your child was being transported is not the point.

Thymeout Wed 18-Sep-13 15:37:18

Don't see what you were doing wrong. You were only using the trolley as a buggy for dc. You had a basket with 6 items which entitled you to use that till. Some people's baskets have many more and take longer to go thru the checkout.

Can't see how you were inconveniencing anyone.

YANBU. If you are standing there with some little bits and she's saying to you "This aisle is just for little bits" that's just aggravating. What are you meant to do, start arguing about what's little and what's a bit?

Someone who is not prepared to wait for someone else to pay for six items in a basket queue probably hasn't got time to do their shopping at all and should have just proceeded directly to their super-urgent appointment.

LittleMissGerardButlerfan Wed 18-Sep-13 15:42:50

If someone came through the basket only aisle in my work I would serve them but ask nicely if they would use the other tills next time as there are 3 tills together and if one person has a trolley it blocks everyone else. I wouldn't be rude though and would still serve them.

If there was plenty of room and the person had a trolley with a couple of items it wouldn't be a problem though and I wouldn't mention it.

WTF? Basket Only relates to the number of items, not the receptacle you choose to carry them in! People would seriously be pissed off with this? Blimey, I must piss people off on a daily basis then. Goody!

VanitasVanitatum Wed 18-Sep-13 15:44:56

YANBU. At all. It's basket only because it's for people with only a few items! I can't understand why that would annoy anyone.

Sirzy Wed 18-Sep-13 15:45:27

No baskets only means baskets only. 10 items or less (or similar) reffers to the amount of items people have.

Most places which have baskets only there isn't really the space to have trolleys (as it seems would have been the case if the other till had been open so it sounds like they just have a no trolleys rule all the time to stop confusion)

buss Wed 18-Sep-13 15:45:47

total jobsworth
go back to her till tomorrow and fill your trolley up with sherbert fountains
should get a couple of hundred small bits in then

Snelldog Wed 18-Sep-13 15:46:48

Depends on situation - sometimes the basket only location means it causes obstructions if someone takes a trolley. However, this does not excuse her manner to you. Personally I think that 6 items should be fine (if you were not blocking aisles etc.) I object more to people having baskets completely full and trying to use the "basket only" till as it is meant to be speedy. Either way - it requires judgement and reasonableness on both sides

KellyElly Wed 18-Sep-13 15:47:04

YANBU, she was a jobsworth. People do this in the Sainsburys I go to all the time and it's never a problem.

pixiepotter Wed 18-Sep-13 15:47:51

YANBU

FlapJackFlossie Wed 18-Sep-13 15:48:29

I've never been able to use a 'basket only' aisle as I have to have a trolly to lean on when I shop (medical condition). Even if I've got only 8 items I still have to queue at the normal til. So YABU.

pianodoodle Wed 18-Sep-13 15:48:47

I use a big trolley for DD rather than get the buggy out if it's only a few things but the quickest way is to go through the self service checkout smile

Saves having a basket and a trolley!

grin buss

Fourkisses Wed 18-Sep-13 15:50:45

YANBU! I had similar in Asda when I was heavily pg & had my toddler (who often bolted) in a trolley. I had 3 items & the woman refused to serve me.
I actually wrote in to complain & they said they'd retrain their staff.

kim147 Wed 18-Sep-13 15:53:23

I used to put a basket in the trolley when DS was in the trolley.

Solved that problem and made getting it out a lot easier.

I would've taken ds out of the trolley, carried him on my hip to her till and plonked the basket down, leaving the trolley behind. Thus reacting to jobsworths in the best possible way: apply their rules to the letter with no thought to practicality or common sense.

But that's just me grin

MrsMook Wed 18-Sep-13 15:55:15

YANBU. The purpose is so that people with fewer items can go through tills without getting jammed in with big trolley-fulls. If it's obvious that only a few items are being purchased and that the trolley is for another purpose e.g. child or someone struggling to walk/ carry basket then I see no problem unless it's an obstruction.

Tailtwister Wed 18-Sep-13 15:58:21

YANBU. Surely the point of basket only isles is that the amount of shopping should fit in the basket, therefore allowing a faster turnover of customers? I don't see why it matters that OP had a trolly, as long as it wasn't filled with shopping. It should have been obvious to the cashier why OP had the trolley. If there was no obstruction then I don't understand her objection.

MrsGSR Wed 18-Sep-13 15:58:45

YANBU, I worked in tills for a while and would let people through with trolleys if they only had a few items. When my late mum was terminally ill she couldn't walk more than a few metres without support, she'd put a bakery in trolley and lean on the trolley and no one ever said anything.

MrsGSR Wed 18-Sep-13 16:02:24

*a basket, not a bakery. Probably wouldn't be able to take a bakery through the basket only till!

BrokenSunglasses Wed 18-Sep-13 16:07:46

YABU.

If you wanted to use the basket aisle, you should have taken your child out of the trolley and ditched it.

ABaconAndOnionTart Wed 18-Sep-13 16:10:20

Yanbu I often use a trolley for few items, bad back, it should be 10 or less items, the trolley is irrelevant.

justanuthermanicmumsday Wed 18-Sep-13 16:17:09

YANBU she was being pedantic. Basket aisle is empty she even went and got a basket moved trolley aside yet the lady is having a go. It's not an exam it's not cheating! Yes rules should be followed but common sense is missing in modern society in many areas this is one of them. If it were busy it would be acceptable to say no, but not so what's the blimin problem.

I usually take the trolley go through self service, but in this supermarket the aisles are big enough for me to do that, I just roll trolley to the end so it's out the way. Interestingly in self service it doesn't say baskets only. Maybe use the end till at self service instead?

Sometimes I roll my buggy through basket only tills. Funny they don't mind me having a buggy and struggling to push with one hand and hold basket with another. I take it buggies aren't an obstruction.? I'm in a bad mood today so I'm going on a bit lol

Customer is meant to be king. I'd say this was an example of stroppy service. what I'd do for the customer service you get in the USA, it's amazing we are treated like dirt in the uk in comparison.

Catsize Wed 18-Sep-13 16:19:20

Not unreasonable of you at all. I would have been cross too. Similar thing in Ikea yesterday. I waited alone at he counter in the restaurant, a woman walked up and was served four meals, I didn't say anything, just waited. Queue built up, I was told I was queuing the wrong way by the woman who had ignored me, and instead of arguing, I moved. Was a bit grumbly though. Just wanted a bowl of pasta for grizzly toddler. Nice man in the queue let me go ahead of him even though I already was technically. Perhaps we need an assertiveness course OP!

oscarwilde Wed 18-Sep-13 16:19:26

So if you'd had a basket and a buggy that would have been fine? Given that there was no obstruction probably because there were lots of people who refuse to use self-service I think YANBU. What a total jobsworth.

oscarwilde Wed 18-Sep-13 16:20:04

You are being bonkers for letting it upset you though. grin

justanuthermanicmumsday Wed 18-Sep-13 16:20:35

And do what with the child brokensunglasses . If a small child that can't be done. And if a toddler that child may wonder off and cause more delays at the till. I find society is very anti children that's where the problem is. Anti kids in supermarket, anti kids on public transport. They shouldn't be seen or heard until they are older.

RacheyMo2 Wed 18-Sep-13 16:24:51

YANBU
I work at a supermarket on checkouts and you get lots of people who have children in trolleys but only have a few items in the trolley. Sounds like the cashier was being unreasonable here, not you! C

Barbeasty Wed 18-Sep-13 16:29:18

I had this a few weeks ago. 7 month old and 3 year old in a trolley with 3 items.

When the cashier told me it was for baskets only I, totally straight faced, said yes, I tried that but couldn't get both children in a basket so had to use a trolley.

She looked confused and drew breath to say something, but the other customers started to say how right I was and how wonderful the children were.

What about people who don't bother with a basket because they're just getting one thing? Should they be banned from that till too?

JamieandtheMagicTorch Wed 18-Sep-13 16:31:42

She was being very petty. You were keeping your child safe

Osmiornica Wed 18-Sep-13 16:31:51

YANBU.

So if it really is baskets only would you be refused if you turned up with a couple of items in your hand but no basket? Or is that a step too far for even them.

JamieandtheMagicTorch Wed 18-Sep-13 16:33:03

I wouldn't go there again and I'd write telling them why. I bear grudges.

LazyMonkeyButler Wed 18-Sep-13 16:33:53

YANBU. At all. The trolley contained nothing but your DS. The shopping was in a basket! Bloody hell, some people are grumpy sods just for the sake of it!

JamieandtheMagicTorch Wed 18-Sep-13 16:34:40

Kim

Good solution

JamieandtheMagicTorch Wed 18-Sep-13 16:35:31

God knows how jobsworth would cope with someone in a wheelchair down her aisle

Tortington Wed 18-Sep-13 16:36:57

i would complain that the policy is not child friendly, most places say 10 items or less - not baskets only, who can pick up a few small things whilst balancing a child

that would be my argument.

and tell them to make it clear to the emplopyees

wigglesrock Wed 18-Sep-13 17:05:25

I complain all the time to Sainsburys. Their customer service is woeful. I could never get a trolley that would have an infant carrier and a seat for a older child beside it (I shop a lit with my daughter & niece there's 11 months between them)

I was told that by one member of staff that oh if you have kids so close together it has its disadvantages shock . To say I caused a scene wouldn't really do it justice.

I have done what Kim suggested re putting a basket inside the trolley. It's hard to just dump the trolley because I need to return it to get my £1 back.

This coupled by any association with Jamie Oliver means I don't really bother with Sainsbos any more, apart from 25% off kids clothes times

Ledkr Wed 18-Sep-13 17:08:55

I do this too. I can't carry a basket and run after dd and I have had surgery which makes it painful to carry anything heavy (child or shopping) she sounds an idiot.
Forget it.

Catsize Wed 18-Sep-13 17:15:24

barbeasty, that is genius, and I will try to remember it in case I come across the trolley police. If you see her again, and it's a 'ten items or less' aisle (don't get me started on the 'should be fewer' thing), put the maximum number of large items on the conveyor and walk off. Only if there are no other customers waiting, and only if you can be assured it will be her doing the removing. Which it probably wouldn't be. Stupid idea just accidentally throw mackerel at her instead

Tabby1963 Wed 18-Sep-13 17:32:07

My dad uses a trolley for balance when he is shopping (he uses a stick but can't handle the baskets), he shops every day for two or three items (just to get out of the house and keep moving).

YWNBU to be upset. I can see why you used the trolley for your toddler even though you were only getting a few items. It makes sense. It does seem the cashier was being a bit grumpy with you.

I wonder if, seeing it from her perspective, she sees people appearing to ignore the "baskets only" sign frequently, every day, and it just gets really annoying. I have noticed (with my local supermarket) that the basket only isle is narrower than the others, so trolleys cannot use them.

Rufus43 Wed 18-Sep-13 17:33:36

YANBU , unless you were blocking another till then I think the checkout lady was being a bit too 'letter of the law'

manticlimactic Wed 18-Sep-13 17:36:58

The cashier was being a jobsworth. Don't let it upset you.

But working at a supermarket (and hating the hand basket till) once other customers see a trolley at a checkout they take it as carte blanche to push their full trolley through and get uppity with the cashier for putting a previous trolley through,no matter how many items it had in as the sign says 'basket only' not 'so many items or fewer' .

nokidshere Wed 18-Sep-13 18:05:18

Our Sainsburys customer service is fab and I have never had a problem taking a trolley through the basket only checkout. I have a child in the trolley with a basket, or I have a small trolley with a few things in when I am having difficulty walking.

Tortington - was calling jobsworth employees "emplopyess" a Freudian slip??? Nice one wink

internationallove985 Thu 19-Sep-13 12:53:57

No Y.N.B.U. However I must say. I am very surprised at Sainsbury's as there service is usually second to none. x

hermioneweasley Thu 19-Sep-13 12:59:18

YANBU, like many others I assumed the purpose of "basket" aisle was about the quantity of shopping, not the actual receptacle. But really, don't let it upset you.

Alibabaandthe40nappies Thu 19-Sep-13 13:00:02

YANBU

Our basket aisle (also Sainsbury's) says that provided the items you have would fit in a basket then you can use the aisle.

Otherwise it is discriminatory against parents with young children, older people, disabled people and anyone else who isn't strong enough (or has enough spare hands) to carry a basket of shopping.

DinoSnores Thu 19-Sep-13 13:02:47

catsize, shop in Waitrose! It is "10 items or fewer" there! wink

Hullygully Thu 19-Sep-13 13:04:15

you should have rammed her

NicknameIncomplete Thu 19-Sep-13 13:11:54

I think YABU.

It is basket only not basket & trolley.
Basket only & 10 items or less are not the same thing.

If u want to complain, you should ask sainsburys to change their signs to 10 items or less rather than complain about the person doing their job.

FeetUpUntilChristmas Thu 19-Sep-13 13:19:29

Alibaba if only all Sainsburys could use common sense like yours.

I now rarely have as young child with me but can only carry a basket with nothing in it (medical condition) most of the time I can push the small trollies and take this through self checkout or baskets only if I only have a few bits. If I have a proper shop I use the normal tills.

If I'd met the OP happy checkout assistant I wouldn't gave been upset, I would be angry and both her and the store manger would know.

StinkyElfCheese Thu 19-Sep-13 13:24:24

I use to chuck twins in a trolly as much easier than pushchair and basket combo... no staff member batted an eyelid.

A customer however spent 20 min + following me around saisnburys after a brief chat in the veg aisle asking about the twins I said yes they are both boys.... I turns out there is no such thing as non id twin boys despite me being there at their birth and I must be a childminder passing them off as twins.

I rarely go back there she is a nutty as a fruit cake and I am concerned I may run into her again smile online shop all the way

Mintyy Thu 19-Sep-13 13:47:14

Yanbu - woman on the till was a complete and utter jobsworth and all the people who say you Yabu on this thread are going on my Shitlist of Numpties.

But don't feel humiliated. Chin up, chest out!

Loopylala7 Thu 19-Sep-13 14:05:08

I think she was being a jobs worth, but I wouldn't loose sleep over it. I've seen many, many people take trolleys to the basket aisle, I thought the issue was the number of items rather than mode of carrying. I'd be miffed if someone had a full basket and I had around 6 items in a trolley. I thought they were 10 or less item queues?

fuckwittery Thu 19-Sep-13 14:15:40

Jobsworth, if you only had 6 items. I still remember the stand off my mum (disabled) had in the basket aisle when I was about 10, as she needed to push a trolley for balance. Unsympathetic cow just kept saying over and over but its for baskets only, until my mum quoted a load of reasonable adjustment disability discrimination law at her. Also at that tescos she had me stick a load of stickers on cars in then orange badge spaces "thanks for taking my parking space, do you want my disability too". Sorry, off topic a bit smile

needaholidaynow Thu 19-Sep-13 14:22:23

YANBU!

You out your DS in a trolley so that he wouldn't run away and you wouldn't lose him. You didn't use the trolley for a bi shop and only had six items, therefore I think this "qualifies" you to use the "basket only" till.

FFS she is a jobs worth that woman. When I worked at a supermarket I used to process loads of shopping I the basket till that were not loaded in baskets, but trollies instead.

The only time I ever refused to serve a customer, was when this self entitled woman came to a basket till on a Sunday afternoon, huge queue behind her, with a trolley full of stuff. Apparently her sister was a "really high up in the company" an this somehow entitled to to special treatment hmm

I would have been upset too OP. You did nothing wrong, and her wording was appalling (calling you a cheater. WTF?! You had 6 items!)

Oceansurf Thu 19-Sep-13 14:25:16

Worked in Sainsburys. I wouldn't have had a problem with this.

Jobsworth! You were basically just using the trolley as a pram. You only had 6 items!

NicknameIncomplete Thu 19-Sep-13 15:00:04

All those who are saying that the OP is not being unreasonable what would you say to the next person who wanted to come through with a trolley full of stuff?

That a trolley full of stuff is different from an empty trolley that was evidently being used because the OP had a toddler with her and demonstrably only had a few items. HTH.

lollylaughs Thu 19-Sep-13 15:09:53

I think the cashier is being completely unreasonable.

Loopylala7 Thu 19-Sep-13 15:13:50

Nickname I think you're missing the point. I thought they were called 10 items or less aisles. Who bleeding cares how you carried the items. Hey what happens if you just carry 6 items to the till? Should there be an aisle for that too? This could open a whole new can of worms for super markets across the nation!

jacks365 Thu 19-Sep-13 15:23:27

Wouldn't happen in my local supermarket the basket lane is deliberately designed to be too narrow for a trolley to pass, I can't even fit my pram through it. Before disability discrimination is mentioned they also provide a disabled aisle where anyone with disabilities gets priority. However since there was room then ywnbu.

MadeOfStarDust Thu 19-Sep-13 15:28:05

I sometimes top-up shop at Waitrose specifically because they have a 10 items or fewer aisle..... pedantry costs....

Blu Thu 19-Sep-13 15:28:11

YANBU.

Surely the purpose of a Baskets queue is so that customers with a small shop don't have to wait behind the weekley shop for a family of 8! You had a small shop, the fact that your child was in a trolley was immaterial.

Nickname - she had them in a basket! And then the cashier wanted to argue the toss about how they got into the basket and what size they were.

BloomingB Thu 19-Sep-13 15:35:25

Yanbu

I would be upset too. Strangers have no right to be rude to you, especially cashiers who ought to be displaying good customer service skills and basic friendliness! Complain, Sainsburys will send you a voucher.

NicknameIncomplete Thu 19-Sep-13 15:39:24

Basket checkouts and 10 items or less are two DIFFERENT things. I could have be carrying a basket full of 30 or 40 things and still be eligible to use the basket checkout.

I do think the cashier was being unreasonable about the size of the items and was just nit-picking there.

HoneyDragon Thu 19-Sep-13 15:40:53

I like the fact that she accused the op of CHEATING. That's right, the op cheated, damn her and her wily shopping habits.

FFS, no wonder that the op feels humiliated. I'd be gutted if I found out I'd failed Sainsburys sad

HoneyDragon Thu 19-Sep-13 15:43:32

Paint a boa constrictor (get a 12 footer at least) with the Sainsburys logo. Stick it in a basket and queue at her check out and watcher her scan that fucker.

I've been reflecting on what might constitute "Cheating" HD, I was thinking maybe if you took some helpers in with you to balance a basket carefully so that you could fill it up way beyond the handles and carry it between you to the basket only aisle stuffed with dozens of items, that might be "Cheating". But you're right, shopping shouldn't be a test!

ivykaty44 Thu 19-Sep-13 15:49:02

Op I can't see the difference between a trolley to transport your dc or a pushchair and then hold a basket. The woman at the supermarket was being difficult for no apparent reason other than she wanted to be difficult. Otherwise why did she mention you should only have little bits, either it is contents of a basket or not

I see old people who would struggle to carry a basket and there sticks etc using a trolley for a few bits (they usually have a basket as well in the trolley to show what they are doing) then using the basket cashier as they only have the amount of stuff they could fit in a basket - as they probably can't carry anymore than this - I would hate to see them treated in this manner as they have an actual trolley.

happyyonisleepyyoni Thu 19-Sep-13 15:49:20

Silly old bag. Have a word with customer services, they ought to know how mean minded their staff are. No doubt shed have had a go if your toddler was running amok not in a trolley.

diddl Thu 19-Sep-13 15:53:11

So in some places you can't fit a pram through the "basket only"?-how bloody ridiculous is that?

CSIJanner Thu 19-Sep-13 15:55:38

I've just come from Sainburys where the checkout leader told a lady with her grandchild to goto the basket only aisle as she only had 4 items and its not like you could fit the baby in the basket. So it's discretionary. However if there was a queue behind you, I can see why she was being a jobs worth.

HoneyDragon Thu 19-Sep-13 15:56:10

Yup, my nearest Morrions basket only aisle can't adequately get a wheelchair through.

So my friend can't go through with a basket on her knee. Their solution? They pointed out the trolleys they have for wheelchair users confused

usualsuspect Thu 19-Sep-13 15:56:44

She was a bit petty, yes.

But I'm not so sure she was an 'old bag'

Saffyz Thu 19-Sep-13 15:57:20

YANBU. The point of the "basket only" aisle is that people won't have too many items to buy. The actual receptacle is irrelevant.

usualsuspect Thu 19-Sep-13 15:59:49

Yabu to be upset by it though.

usualsuspect Thu 19-Sep-13 16:01:38

And she might have her supervisor on her back about allowing trolleys through the basket only aisle.

jacks365 Thu 19-Sep-13 16:03:56

Diddl I can fit my little buggy through but not my big coach built pram despite the fact that I can still only carry a basket. Wheelchairs wouldn't fit either but they open a special wide till for wheelchairs so no queueing at all.

RoonilWazlibWuvsHermyown Thu 19-Sep-13 16:07:00

YANBU. I really dislike jobsworths at supermarkets especially after working with them! The amount of hassle they cause customers (and themselves) when if they just used their common sense it would be much easier for everybody. Whenever I was on the basket only till, I put my brain into gear and if someone had a trolley with three items or something, they'd be served without batting an eyelid. A massive full trolley would be turned away. Tbh I think some of them just like to have something to whinge about in the staff canteen on their breaks (from my experience).

Saffyz Thu 19-Sep-13 16:07:12

You can email your comments here:

www.sainsburys.co.uk/sol/contact_us/contact_us.jsp

usualsuspect Thu 19-Sep-13 16:08:06

Asda have extra wide aisles for wheelchair users. I think Tesco do too.

plantsitter Thu 19-Sep-13 16:08:52

YANBU and I'm a bit scared of those who say otherwise. Interpretation, people. Otherwise you find yourself only going up escalators if you have a dog with you and prosecuting poor old Bill Posters.

Just out of interest, if you go to the 10 items or fewer aisle and discover you have 11 items when you get to the till, do you chance it or start again at the back of a normal aisle queue?

ouryve Thu 19-Sep-13 16:10:29

Is it really worth getting so het up about?

usualsuspect Thu 19-Sep-13 16:10:39

Checkout staff are allowed to whinge the same as anyone else. grin

'They' are just people the same as you.

RoonilWazlibWuvsHermyown Thu 19-Sep-13 16:15:12

Of course they are allowed to whinge, usual. It just gets silly when you watch them create the problem themselves and then sulk and sob in the staff canteen. Of course they are people just like me, considering I've worked on checkouts like I said.

usualsuspect Thu 19-Sep-13 16:23:36

I don't think all checkouts staff are like that though.

Some are quite nice really.

She sounds really mardy.

neverputasockinatoaster Thu 19-Sep-13 17:01:50

I am a short arse and when DS was tiny I could never reach high enough to put his car seat in the special trolleys so I used to take a small trolley, put the car seat in that and get a few items. I always used t go to the trolley checkouts until one of the till operators beckoned me through the basket only aisle as she could see I only had a few things.

Now I have a ruined back and take a trolley even if I only need a few things as carrying a basket unbalances me. I go through the self checkout or a normal till but I wouldn't object if I was called through a basket till!

judgejudithjudy Thu 19-Sep-13 17:27:44

yabu - what if someone else with a trolley wanted to q behind you? they cant allow some to break rules & not others just because you were rushing & didnt want to be late. next time ditch the trolley & take a basket only through the basket only checkout :-)

MrsDeVere Thu 19-Sep-13 17:33:33

Its a stupid rule.
Lots of people can't use a basket. They are difficult to carry if you have limited upper body strength, balance issues, are pregnant or elderly or have a small child with you.

If you have 3 items in a trolley why the hell shouldn't you be able to use a basket aisle?

I am always amazed at the amount of 'rules are rules' replies on MN, even when the rules make no sense at all.

kali110 Thu 19-Sep-13 17:43:43

I think yabu. Basket only is basket only.
If they bend the rules for one then they'll have to keep doing it.
Think its harsh saying shes a jobsworth.
If her managers are saying not to let trolleys through then theyre just following orders. If my manager told me to do something then i do it. Im not going to risk a bollocking.

everlong Thu 19-Sep-13 17:47:44

Wow that's fickle of the assistant.

I go in to sainsburys most days for a small amount of stuff but more than 10 items and I'm often told by one of the supervisors to go down to the basket till, I always say ' are you sure ' pointing at the trolley and they say yep it's fine.

I would have pissed off at her too.

judgejudithjudy Thu 19-Sep-13 17:47:45

ok - frew for all at the basket only checkout then ah?!

Viviennemary Thu 19-Sep-13 17:51:53

Of course you were being unreasonable. You were using a trolley and it's baskets only. It doesn't mean a trolley and a basket.

Owllady Thu 19-Sep-13 17:52:14

it sounds like really poor customer service to me

surely the trolley is only the same as someone going through with a pushchair or a wheelchair?

Owllady Thu 19-Sep-13 17:54:03

how many lonely pedantic men are posting on this thread? confused
meh you karnt tek a trolley thru
blah blah

the only reason it says basket only is because of the amount of items and it should be a quicker purchase

HoneyDragon Thu 19-Sep-13 17:56:18

BUT SHE HAD A BASKET!!!!!!!!!!!!!!!

<<cries>>

diddl Thu 19-Sep-13 17:59:47

"It doesn't mean a trolley and a basket."hmm

"meh you karnt tek a trolley thru"grin

everlong Thu 19-Sep-13 18:00:37

She had a trolley to keep tabs of her son.

HeyJudith Thu 19-Sep-13 18:01:52

YANBU!

For those who are being pedantic:

OP had a basket! Basket had small amount of items in it!

The trolley was there to carry DS

There was not a room issue

The basket thing is to stop people with MASSIVE FILLED TROLLEYS from CLOGGING UP A QUICK-SERVE TILL

Why aren't people applying common sense here!?!?!?!?!?!?!?!?!

Gah it drives me mad. The lack of common sense, the pedantry, the inability to see what the underlying reasons are.

Why do you think there is a basket only rule? What is special about baskets? Let's think.

Ummmmm... they carry less items than trolleys!

OP had a basket with a few items. Trolley was nothing more than a pushchair equivalent.

handcream Thu 19-Sep-13 18:06:48

These poor shops assistants cannot win. A basket only is for baskets only, it doesnt mean that doesnt apply to you! I get really annoyed about people who think that when its stated you cannot do something - it doesnt include them because they are 'special'!!

My SIL was complaining to me about not being allowed in an Adults Only very upmarket restaurant when her daughter was asleep in her buggy. She even complained to the manager and wanted to go around the tables to ask if anyone would mind if she came in with a child.....

Owllady Thu 19-Sep-13 18:08:31

she had 6 items in a basket
she was using the trolley as a mobile toddler unit

LEMisdisappointed Thu 19-Sep-13 18:13:56

Today in sainsbury i saw a saiinsbury assistant telling a mum with only a few things in her trolley to go and use the basket ailse

Owllady Thu 19-Sep-13 18:19:25

with a trolley??
that's just shocking! shock whatever next?! shock

right jobsworth. not sure I'd feel upset or humiliation about it though.

handcream Thu 19-Sep-13 18:22:19

The thing is supermarkets cannot win. I find people who 'reserve' a space in the queue for their wife who is still shopping irriating as are the people who park in the disabled spaces because they are in a rush, have to take their DC to the doctors etc.

My DS was nearly run over a few years ago in the school car park by a stupid woman in a 4x4 who was parked in the unauthorised area of the school and was then having to back into kids walking into the school.

The silly cow was on the phone and because she was driving a large car she couldnt see well out the back. She didnt hear the parking sensors come on because she was on the phone claiming to try and get an appt at the doctors for her DD who had clearly just been dropped off at school so couldnt be THAT ill.

Its people who think the rules dont apply to them.... I wrote to the Head and to my DS's embarassment heread out the letter to the whole school asking the boys to take their parents to task everytime they wanted to park in an unauthorised area. The unauthorised area is out of bounds for everyone including you......

LEMisdisappointed Thu 19-Sep-13 18:24:03

grin Owl lady - i ws pointing out that some sainsburys people are nice

Owllady Thu 19-Sep-13 18:26:47

I always find them nice in both of ours tbh too LEM smile
I have one who regularly asks me for ID for example, what a charmer!

Samnella Thu 19-Sep-13 18:38:26

YANBU and being the gobshite that I am I would have told her to stop being such a jobsworth. You had 6 items not a full trolley full. You have said the aisle was plenty wide enough for a trolley so there was no problem. It's just pettiness.

campion Thu 19-Sep-13 18:47:07

YWNBU
A little common sense goes a long way.

I'd have been straight round to customer services to discuss it further.And I do think your loyalty should matter to them-inflexible employees also.

I speak as someone who crossed Tesco off the list after they wouldn't sell me petrol because my car was
the wrong way roundhmm

handcream Thu 19-Sep-13 18:47:34

Campion. You sound like you have too much time on your hands. This is a minor issue. What is the OP going to do? Sue Sainsburys for 'hurt feelings'.

If you dont like the policies of a shop then dont shop there.

There are many many other things to get bothered about in life. This is not one of them

campion Thu 19-Sep-13 18:52:49

Who mentioned suing anyone? Keep your hair on.
The OP asked if we thought she was being unreasonable.

Some say yay and some say nay.Tis just an opinion

ThisWayForCrazy Thu 19-Sep-13 18:55:56

Shop in waitrose! You'll have a much nicer timegrin

handcream Thu 19-Sep-13 19:01:34

yes, Waitrose for me... We have a Tesco near where I live (its the Gerrards Cross one). Tesco tried to get in for years. They have now built over the railway station (which then collasped if some remember!). The only way the residents of Gerrards X can now show their views is not to shop there. So we dont. Apart from using their loos and taking their special offers which have no margin in. Thats what I do!

campion Thu 19-Sep-13 19:04:11

Can't disagree about Waitrose.

kali110 Thu 19-Sep-13 19:18:15

Bad service even though they have operating policies? Why should they change the rules gor one?
It was baskets only, i wouldnt go there with a trolley and think im entitled too.
You do know these employees are only following rules set by their managers?
Its funny how people are called jobworths or other nasty names just because someone didnt get their own way.

usualsuspect Thu 19-Sep-13 19:35:47

I love how you get called a jobsworth on MN, for doing your job.

grin

Maybe supermarkets should have a special mnetter aisle.

edam Thu 19-Sep-13 19:41:45

campion, what on earth happened with Tesco?

I use the basket aisle when I only have enough items to fill a basket. But I always use a shallow trolley as I've always got heavy bags. Bags in shallow trolley, six or seven items to put through the till. (In theory, sadly in my local Sainsbury's they've taken out proper tills for self-service so I often end up having to use them, which is a right pain.)

diddl Thu 19-Sep-13 19:48:53

But the OP had the items she wanted to purchase in a basket-so why couldn't she use the aisle?

What did the fact that she was pushing her son in a trolley have to do with anything?

If he was holding her hand & walking, she would probably have been slower, what with having to keep an eye on him as well!

ghostspirit Thu 19-Sep-13 19:54:48

omg how silly would be better if they had the 10 items or less sign instead so people working there cant moan for the sake of it... very petty

diddl Thu 19-Sep-13 20:30:45

I think that the cashier was quite rude tbh.

OP had 6 items in a basket & cashier was arguing about it!

And the 10 or less-I'm a shortarse & 10 items in a trolley would take me longer than 10 in a basketblush

YANBU. She was being utterly ridiculous. It's not as if you had a trolley load of stuff.

IamSlave Thu 19-Sep-13 20:43:37

YA*N*BU.

Its about volume of items not size of carrier for them!

Its about a small number of items, which you had op.

In Waitrose this would have been no problem, in waitrose they actually want to make sure your happy when you leave the shop.

kali110 Thu 19-Sep-13 20:55:15

Agree with you there usualsuspect.
How many people on here would go against what their superiors have told them? I know i wouldnt go against them.
Plus the op has only said it was baskets only and not whether it was 10 items or less etc.
It said baskets only, not a trolley of it only has a few items....

MrsDeVere Thu 19-Sep-13 21:00:34

The basket only checkout will not explode if a trolley is pushed down it.
It is not specially designed to only accommodate baskets.

It is meant only to prevent customers with large amounts of shopping using it.

Therefore the checkout worker was being unreasonable and she knew it.

Enforcing a strict 'no trolley even if it only has two items in it' is effectively discriminating against those who cannot carry a basket. As these checkouts are supposed to make shopping easier it seems counterproductive to bar certain customers from them.

It would be like someone insisting a mobility scooter user couldn't use the wheelchair access 'because it says WHEELCHAIRS on it!!'

It doesn't make any sense.

usualsuspect Thu 19-Sep-13 21:04:12

No it doesn't make sense, but if your supervisor is constantly on your back about the stupid rules, you gonna stick to them.

Checkout staff are constantly monitored to make sure they stick to the rules.

That's a fact.

HoneyDragon Thu 19-Sep-13 21:05:17

That's assuming a superior told her. The SA didn't say not allowed, she said cheating.

I hardly expect at the staff meeting that morning from the duty outlined the rules and regulations of checkout behaviour, its not like the op broke the shopping off side rule by using the trolly to keep a child safe.

In fact Sainsburys are at fault for not putting a child seat in the basket. <<hoicks mammaries>>
<<glares>>

HoneyDragon Thu 19-Sep-13 21:07:47

I'll slightly retract my remark. My line manager at would've come o with something that bloody daft. But we all at the professional sense to ignore him. grin

IamSlave Thu 19-Sep-13 21:09:48

I would have used my common sense and let her through, If my manager was daft enough to take it up with me, then I would go higher and challenge the rule. or faked stupidity and oh, I didn't realise,then keep doing it

IamSlave Thu 19-Sep-13 21:11:41

I think we should all drop a quick email to Sainsburies customer services really and as MRS D says, mention that this rule discriminates as it does.

That the rule is there to prevent people with tons of shopping clogging up a quickie aisle, not a literal trolly with nothing much in it clogging up the aisle!

usualsuspect Thu 19-Sep-13 21:16:26

I wouldn't be arsed to take it higher.

MrsDeVere Thu 19-Sep-13 21:18:28

Never mind all that usual
MY SON GOT A JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

usualsuspect Thu 19-Sep-13 21:19:47

No wonder checkout staff hate working on the quick tills.

Where my DD works they dread being put on those tills. Non stop bloody moaning all day.

usualsuspect Thu 19-Sep-13 21:20:43

Yay! MRSDV, so has mine. grin

kali110 Thu 19-Sep-13 21:25:23

Actually supermarkets do have daily meetings to state what they want the workers to do.
No i wouldnt go against what id been told as dont particually want to give my boss ammunition to moan at me.its up to the managers what rules they want to make and why so maybe should remember that the employees dont make the stupid rules up!
Please, discrimination? This is all getting ridiculous. If the shop had no way for disabled customers to shop then it would be but this case there isnt!
Basket only, why should op be treated differently? If they let everybody use it what would be the point in having one!

kali110 Thu 19-Sep-13 21:26:22

Congrats to him mrsd

LadyKatherine Thu 19-Sep-13 21:27:20

YANBU. The point of it being basket only is to reduce wait times as each transaction will be shorter than those with a trolley full. With 6 items (in a basket no less), you qualify to use that till imo. Just because you used a trolley to transport the basket and your son is irrelevant.
Definately complain as there was no reason for her to prevent you from using whichever till you wish. After all, I am sure Sainsburys are more precious over keeping their customers (and profit) than worrying about which till they want to use.
(If it happens again, say "fine I wont use this till, I will go to customer services and pay there while making my complaint.")

ilovecolinfirth Thu 19-Sep-13 21:28:25

YANBU - you needed the trolley to safely move your child around

notanyanymore Thu 19-Sep-13 21:29:22

Seriously? I wouldn't even have put my 6 measly items into a basket instead. Its pedantic and down right ridiculous, the trolley was being used in order to shop with her young child. Op why don't you contact Sainsbury's and see what they think? Sounds like a lazy arsed jobsworth of a cashier in my opinion!

MrsDeVere Thu 19-Sep-13 21:33:08

Thank you Usual and Kali.

Well done Young Usual.

Yay grin

It is descrimination Kali. Its not giving someone with limited capacity the same choices as other people.
If you can't carry a basket you are barred from using the aisles. So if you are disable person with a loaf of bread and a pint of milk in a trolley do not have the same choice as someone who can choose to put that bread and milk in a basket.

You have to queue up behind people with loads of stuff. That doesn't strike me as very fair.

I struggle with baskets. I don't have any issues but baskets are so badly designed! It would be better to have those pull along ones in supermarket s. That would help a lot of people I reckon.

Lozislovely Thu 19-Sep-13 21:39:17

So are people seriously saying that using a trolley with ONLY 6 items in it to keep a child safe constitutes someone to not use a basket aisle? You've all gone bloody mad.

What next aisles not allowing walking aides, blind people, over 60's, one parent families??? - get a grip!!!!!!!

usualsuspect Thu 19-Sep-13 21:39:19

I love those pull along baskets in Wilkos.

MrsDeVere Thu 19-Sep-13 21:47:53

They have them in Primark now. Just as well. Those stupid net things were awful.
You need a study pull along in Primark.

My DS will be working in Next <posh>

fuckwittery Thu 19-Sep-13 21:50:18

So kali, to keep your jon, you'd tell a disabled person struggling to walk holding themselves up with a trolley, with 6 items in the bottom of it, to go and queue up in a trolley aisle, because you blindly follow orders? I can think of many examples in history which I will get deleted if I compare you to.

fuckwittery Thu 19-Sep-13 21:50:43

* keep your job

usualsuspect Thu 19-Sep-13 21:53:36

My DS will be working at the Co op,[not so posh] grin

usualsuspect Thu 19-Sep-13 21:55:24

Oh fgs, no need to be so.bloody dramatic,fuckwittery.

The OP wasn't disabled.

MrsDeVere Thu 19-Sep-13 21:58:24

Nothing wrong with the Coop. Asda and the Co op are the only shops OH will go in.grin

DS HAS A JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!

kali110 Thu 19-Sep-13 21:58:44

Wow resulting to throwing insults at me fuchwittering because i dont agree with you?
I may be many things but atleast im not rude to people who dont agree with me.

diddl Thu 19-Sep-13 21:58:46

The OP had her six items in a bloody basket offs!

usualsuspect Thu 19-Sep-13 22:00:21

Has he been looking for a long time,MrsDV?

MrsDeVere Thu 19-Sep-13 22:09:27

He went nuts a long while back and has been boinging around for a few years. He finally began to settle about a year ago and realised he had to get a job but of course by then it was pretty impossible for someone his age.
I was so glad he had calmed down and was making progress but I was getting so worried it would go wrong because he couldnt find anything.

He was getting really down again.

But he got this one so fingers crossed. He really needs this.
So do I, I am going grey...

What about your son?

BonaDea Thu 19-Sep-13 22:11:31

I came on to say exactly what lozi has just said.

The point of 'baskets only' is that it is supposed to be a quick aisle for people with a few items. Is anyone suggesting that if you picked up a couple of items WITHOUT a basket that you should be banned from going through because it is baskets only.

What a bunch of jobsworth twunts on this thread!

OP - you were definitively nbu.

notanyanymore Thu 19-Sep-13 22:12:26

The op wasn't disabled no, but she did have a 2 yr old with her and that does have an impact on the practicalities of what you can do! (Unless you sit them in a provided trolley so you can be hands free!) Why should you then be any more prohibited from using a basket aisle for six items then someone in a wheelchair using one of those specially adapted trolleys?

usualsuspect Thu 19-Sep-13 22:13:27

He's been looking for a while,he was on a bloody useless in training programme who kept sending him on unpaid work trails.

But he got the co op job without their help,and is well happy to be earning.plus the shop is only across the road so no traveling involved

usualsuspect Thu 19-Sep-13 22:14:37

Sounds good for your son,MrsDV grin

It's so hard for them to get jobs now.

fuckwittery Thu 19-Sep-13 22:14:44

It's the same principle, so I will ask my question again, what would your reaction to a disabled person using a trolley be Kali?

magicberry Thu 19-Sep-13 22:15:53

yanbu. she must have been having a really bad day. Or be a sour faced old cow.

YABU for feeling humiliated though - no reason to. You should have told her she was petty and ridiculous!

Jellybeanz1 Thu 19-Sep-13 22:16:29

I only use a trolley as I have a bad back and shoulder. I regularly go through the basket aisle when I know I have a few items, with everyone starring and occasionally commenting. I am not blocking it. I don't even have an adorable baby in mine. You just have to develop a brass neck and calmly put them in their place. YANBU

kali110 Thu 19-Sep-13 22:17:35

How can you compare a dosabled person with a mum and her child??why exactly are you being rude to me, im not the only one who didnt agree with the op

usualsuspect Thu 19-Sep-13 22:19:38

Yes because only old cows work on checkouts.

Although I don't recall the OP saying anything about her age.

usualsuspect Thu 19-Sep-13 22:20:35

Must be because you are a sour faced old twunt,kai

JassyRadlett Thu 19-Sep-13 22:20:53

Her manner to you sounds dreadful, but to be frank you were taking the piss and were probably irritating other customers - I would have been annoyed if I'd had to squeeze around your trolley, basket only aisles aren't generally made for trolleys. Not the shop's problem that you were pressed for time.

As for those saying 'well, you were just using the trolley as a pushchair so it's fine' - thank you for a much needed chuckle. They are exactly the same thing, trolleys and pushchairs.

For the record, if I'm I a hurry it's DS in his pushchair and basket slung over my elbow. I can carry 8 pints of milk plus other bits reasonably easily.

'Walk a mile in our shoes?' It's grocery shopping, for god's sake.

notanyanymore Thu 19-Sep-13 22:22:52

Seriously? Are we going to get onto 'ageism' now because someone said 'old cow'?
I doubt very much the poster said that with any particular age group in mind, its just a saying!!

kali110 Thu 19-Sep-13 22:23:15

Yeh i must be. This is why i gave retail up after a decade, people just seemed to be getting meaner and ruder i coud no l

Maryz Thu 19-Sep-13 22:23:58

Here's a question for you all.

Is it cheating to have a full-to-overflowing basket, queue up (and faff around for ages), bag it all up, and then produce a second equally full basket and say it is for your mum?

Two lots of shopping in two baskets paid separately (albeit by the same person) are allowed in the basket queue, are they not?

That's what the woman in front of me did last week. I was furious a tad pissed off.

usualsuspect Thu 19-Sep-13 22:24:13

She was a bit Mardy, but it's no biggie really.

kali110 Thu 19-Sep-13 22:24:46

Longer take it.plus people on the floor got all the crap when managers changed layouts and policies. People seemed to forget we had no control over anything!

MoominsYonisAreScary Thu 19-Sep-13 22:25:14

Utter madness

Does that mean i cant take my double buggy and basket to the basket till? Its just as likely to get in peoples way as a trolley would

Maryz Thu 19-Sep-13 22:25:32

Oi MrsDV - ds has a job? Wow, good for him, and good for you hanging on in there! Does he get a discount - or it it totally uncool to actually wear anything from next? It would be useful for the little ones though.

notanyanymore Thu 19-Sep-13 22:25:46

Who was a bit mardy?

usualsuspect Thu 19-Sep-13 22:28:45

The check out woman was a bit mardy.

YANBU - the reason that the tills say "baskets only" is either because Sainsbury's was sick of dealing with the "that should say fewer, not less" pedants or because people were having fisticuffs over 11 items.

You had a basket. You had 6 items. I would have complained about her attitude.

JassyRadlett Thu 19-Sep-13 22:31:02

Christ, I was late to this thread. Oops.

Maryz - would make my blood boil. Against the whole spirit of the thing. Is what's wrong with Britain today, etc etc.

usualsuspect Thu 19-Sep-13 22:31:39

It's not worth complaining and getting irate over though.

EugenesAxe Thu 19-Sep-13 22:32:45

Whaaaat? YANBU and I'm surprised at some of the initial responses to be honest. It's not trolley versus basket in consideration of the physical size of them in the aisle, IMO, it's to do with the length of time you will theoretically need to checkout your items.

notanyanymore Thu 19-Sep-13 22:33:16

'Mardy' sums it up pretty well!

MrsDeVere Thu 19-Sep-13 22:45:31

Its great innit maryz grin
I hope it all goes ok <fret>

He really wants to work now though so that is a big improvement.

campion Thu 19-Sep-13 22:47:18

edam for the record... I reversed my car up to a Tesco petrol pump to make it easier to fill up.Plenty of room for everyone else etc.Put nozzle in tank-nada.Went in pay station as I thought pump not working.
Was told my car was wrong way round and I couldn't have any petrol till I turned it round.Asked him why and when he'd racked his brain long enough said err company policy.
Unimpressed I drove up the road to BP.Had a down on Tesco ever since (me?bear grudges?).

Waitrose suits me fine but dh likes toddling round Sainsburys with a list and so that's fine too...

OwlinaTree Thu 19-Sep-13 22:52:47

Have only read to end of p 2 but terrible need to point out that it should be 10 items or fewer, not 10 items or less!!!! grin

Sales assistant was BU tho, not you.

BettyandDon Thu 19-Sep-13 22:55:03

OP, exactly this situation happened to me. In a Sainsbury's too. I emailed customer service and complained and they gave me 10 pounds of nectar points and said they would speak to the rude assistant.

Madeyemoodysmum Thu 19-Sep-13 22:55:19

Was it WGC sainsburys as some of the staff in the are horrid!

Maryz Thu 19-Sep-13 22:55:43

usual - "It's not worth complaining and getting irate over though." Don't be ridiculous, of course it is hmm

[arf]

fingers, toes and everything else crossed MrsDV. Hopefully the money will help him realise that jobs are a good thing. And when he is settled, I'll send ds to you [mutter]

diddl Fri 20-Sep-13 08:01:28

But if no one complains, the shit service continues...

LivingIsEasyWithEyesClosed Sat 21-Sep-13 07:34:05

I love mumsnet sometimes- so many sensible posts which show understanding towards the needs of parents with young children grin

OP, of course yanbu. envy

FlobberWobber Sat 21-Sep-13 10:04:55

Well I complained and they were very apologetic and have sent me a £10 giftcard. I also phoned them a couple of years ago because I bit into a frozen snail in my salad (shudder), I thought the crunch was a shard of ice (shudder) and they gave me £25. I think they have great customer service, just let down by some staff sometimes as with any business.

everlong Sat 21-Sep-13 10:12:39

Nice one OP.

nennypops Sat 21-Sep-13 10:16:40

Owlinatree: Have only read to end of p 2 but terrible need to point out that it should be 10 items or fewer, not 10 items or less!!!!

Absolutely. And the fact that Waitrose signs say "10 items are fewer" is just one reason why I love them.

kali110 Sat 21-Sep-13 11:06:15

Ofcourse they compensated you, its not worth it for them.

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