To think IKEA are a bunch of twats.

(53 Posts)
FruitSaladIsNotPudding Mon 09-Sep-13 14:31:27

45 minutes. 45 fucking minutes it takes to speak to someone and then they get as far as taking my details and we get cut off. And do they call back?? No they bloody don't. They obviously thought that was me got rid of.

Oh, and they've lost £600 worth of bloody sofa cover and don't seem to be interested in finding it. Or TALKING TO ME ABOUT IT. Rahhhh!

Seriously, shop somewhere else. Cheap tealights are not worth it.

(Off to sit on my uncovered sofa and drink a calming cup of tea...)

Easyonthetonic Mon 09-Sep-13 14:38:21

About 20 years ago I had a traumatic visit it Ikea, won't bore you with the details.

There was a suggestion box on the way out, I wrote on a slip ' This place is shite, I'm never coming here again'.

I have had no trouble sticking to this.

FruitSaladIsNotPudding Mon 09-Sep-13 14:41:22

See, I rather like Ikea. But I'm going to have a rethink our relationship if they can't manage to send me my stuff!

WantedGSOH Mon 09-Sep-13 14:43:24

Me TOO Tonic!

Two companies that do not want my custom & never get it; ikea & Ryanair. No probs!

MrsRudyRudpoo Mon 09-Sep-13 14:45:01

Just to let you know, ive had to contact them recently about a faulty mattress and the bastards have charged me £18 in phone bills for the pleasure. Have spoken to them and apparently if you email them the bill they will refund it. Might be worth doing if it's cost you loads. Good luck!

McNewPants2013 Mon 09-Sep-13 14:46:56

Me and DH + Ikea = divorce seriously divorce lawyers should be at the door lol. the meatballs makes me going back though.

hope you get your covers soon.

kerala Mon 09-Sep-13 14:47:04

I know I know I said I would never shop there again after one of their till people told my sister to "fuck off". However, buying a kitchen John Lewis is £35k Ikea £8k and looks nicer. Its a hard pledge to stick to...

FruitSaladIsNotPudding Mon 09-Sep-13 14:47:49

Thanks Mrsrudy. I will do that. Dread to think what I've spent. I feel sorry for their call centre staff - people must be so rude to them after waiting so long (I wasn't!) And it's not their fault IKEA refuse to pay for more than 5 staff or something like that.

FruitSaladIsNotPudding Mon 09-Sep-13 15:11:52

Good point Kerala. Although, what if something was missing when your kitchen arrived??

Scholes34 Mon 09-Sep-13 15:16:17

Couldn't get through to them on the phone, but when I e-mailed my problem was dealt with straightaway.

FruitSaladIsNotPudding Mon 09-Sep-13 15:22:25

Thanks scholes, can I ask who you emailed? I can't find an address. There is a section to web chat, but I can't do that either, it says all advisors are busy.

kerala shock did she get disciplined?

I'm not over keen they've messed us around too. But I need something from there so have to go back. Well, dp is he loves the place.

McNew here's the recipe for the meatball sauce. Just get some Swedish meatballs (Aldi or Lidl) and make this sauce it's so easy.

Musicaltheatremum Mon 09-Sep-13 15:30:18

My daughter bought a bed and wardrobe for her flat. They forgot to add on the slats for the bed and then managed to it the mattresses back in store I stead of sending them to her flat. Longest wait was 1 hour 20 mins on phone. It was awful. Lovely people on the phone when they answered who called us back several times but he must have therefore not have been available to answer the phone whilst sorting my daughters stuff out. She even waited 45 minutes at 9am.

afussyphase Mon 09-Sep-13 15:34:07

grin at divorce lawyers at the door.
Worst experience there was when DH INSISTED that we ALL go to look at lighting (rather than just him going, for example). DD1 3.5yo, DD2 about 10-11 months I think. None of their light fixtures seemed to have the wattage they were rated for - just which "energy saving" bulb was recommended. 1 HOUR of me entertaining very restless DC in a lighting area, while DH attempted to explain the question to the staff who had no idea what the question meant and couldn't seem to get it, that it might be a safety issue if you put a 100W bulb into a fixture that can only take 40W, later and I was livid. DD1 wanted to go to the play area; we waited 20 minutes in a queue going nowhere, only to finally be told they weren't accepting any more DC that day. Cue meltdown.
I made DH (who doesn't drive) take his mistaken light fixtures back there on public transit.

Hegsy Mon 09-Sep-13 15:57:53

Oh dear, now I'm worried....we're planning on buying about £1k worth of stuff from there when we move in 4 weeks. I've been so excited about it sad

Souredstones Mon 09-Sep-13 16:03:25

You have to buy bed slats seperately. They don't come with the bed. Things like that make ikea crap imo

KitCat26 Mon 09-Sep-13 16:05:25

We had a good experience with them, but waiting for a call to be answered took around 20-30mins.

We bought our kitchen from there, one drawer was cracked right through. They sent a replacement out next day. A journey back there would be about 200 mile round trip!

Methe Mon 09-Sep-13 16:06:10

Ikea beds don't come with slats.

Methe Mon 09-Sep-13 16:10:10

We had a good experience with our ikea kitchen too. They tried to deliver it early but we couldn't accept as we didn't have the room so they took it away and bought it back a week later. The kitchen was comparatively cheap and looks fucking awesome and it all works. Ikea stuff always works and is always easy to put together.

We only live 10 minutes away from the wednesbury store so it's a good job we like it!

Musicaltheatremum Mon 09-Sep-13 16:19:23

I know ikea beds don't come with slats but the girl who helped put through the order forgot to put them on. It is mad though. The bed without slats is useless.

LegoAcupuncture Mon 09-Sep-13 16:22:33

I've never had a bad experience, had a few deliveries with various things, again with no problem. I luffs Ikea.

Oceansurf Mon 09-Sep-13 16:22:42

Go into the store and politely and calmly ask for the Duty Manager.

Bingo. Problem sorted grin

I love Ikea we did our kitchen for 2k from Ikea and its cheap and lovely. I enjoy a strawberry tart and free coffee with my family card.
Our kitchen delivery came right on time with not a thing missing , and we had over ordered some cupboards so we took them back and got our cash back , you could t do that in any other kitchen shop.

LaFataTurchina Mon 09-Sep-13 16:26:24

I love IKEA too. I like getting ideas from playing in those tiny model flats. Oh, and diem cake.

Our IKEA mattress is the comfiest thing ever.

vibee Mon 09-Sep-13 16:26:59

I had the same last week. Nearly an hour on hold over a broken bit of flat pack, and when I finally got through the guy on the other end would not stop talking. If they're all like him I can see how the call centre has queues. Stil, he sorted it all out. Though thinking about it, I probably could have got a replacement for less than the call...

Norfolknway Mon 09-Sep-13 16:30:43

£600 of sofa cover?? shock

leeloo1 Mon 09-Sep-13 17:01:27

Can't you call the individual stores anymore? I've had to call a couple of times (the number is on the receipt) and got through straight away.

HoldMeCloserTonyDanza Mon 09-Sep-13 17:04:16

I love ikea. I want to move in to one of those pretend apartments.

FruitSaladIsNotPudding Mon 09-Sep-13 17:08:04

The cover isn't in a store, it's a made to order one. Otherwise I'd have gone and picked it up myself.

FruitSaladIsNotPudding Mon 09-Sep-13 17:08:42

It's a very large cover Norfolk - a corner sofa.

Scholes34 Mon 09-Sep-13 17:08:59

When I e-mailed I used the web mail form. The item I bought was missing a part, and it was posted to me within a few days:

www.ikea.com/ms/en_GB/customer_service/email.html

NoComet Mon 09-Sep-13 17:11:01

Yes Ikea stuff works, fits and doesn't fall apart. Ok the coffee table has to be attacked with an alen key, but it's 22 years old.

Meanwhile, Argos and homebase stuff is forever needing glue or replacing.

I've had one long saga over missing fittings. I finally got a lovely woman who said, "the computer says, you have rung three times, that's not good enough. It's easy to fix."

Three days later exactly the right glass door fittings appeared.

FruitSaladIsNotPudding Mon 09-Sep-13 17:11:35

Tell a lie, it's £415. The sofa was £600, I got it the wrong way round. Not that it makes much difference.

Thanks scholes, I was obviously being stupid, I will try that.

FruitSaladIsNotPudding Tue 10-Sep-13 15:34:45

Oh God, it gets worse. They have now closed their email facility (wtaf??).

Seriously, I think shouting really loudly might be the most efficient way of communicating with them.

AmpullaOfVater Tue 10-Sep-13 15:50:19

For god's sake don't pay to call them!

020 3645 0000

^^ IKEA geographical number.

AmpullaOfVater Tue 10-Sep-13 15:50:53

Or look up your local store here: www.saynoto0870.com/

unlucky83 Tue 10-Sep-13 15:54:57

Sorry I love IKEA too..
Took me a while to realise my DCs were using the kitchen drawer handles as a ladder (bar ones -and they seemed like such a good idea) and had managed to bend the screws that go through the drawers - one snapped when I tried to straighten it...
Phoned them up (our IKEA is 50+ miles away) and explained (my fault) and they send a bag full of replacement ones - no charge...
Then after almost 5 years had a problem with the mixer tap dripping - they sent replacement cartridges (twice - because they had changed the design and I didn't know the right number) again free -
A couple of weeks later the handle started spinning (suspect messing around when it was dripping had damaged it) - they didn't do those parts or that design of tap anymore - so sent me a whole new tap (I could chose one up to the same price as the one I had -or pay the difference for a more expensive one)
and then also refunded me £70 ish pounds it cost to get a plumber to fit it for me!
(Ok - their tap shouldn't have failed in the first place...but they did do a fantastic job of sorting out the problem...)

FruitSaladIsNotPudding Tue 10-Sep-13 16:28:12

I love ikea too, normally. In fact, our house pretty much looks like an ikea showroom. I just think they need to rethink how they deal with customer communication.

Anyway, I've spoken to a helpful chap who promises he will call back. If I get my cover, all will be forgiven.

Fecklessdizzy Tue 10-Sep-13 18:28:47

Another Ikea lover here ... They sent me a load of screws and whatnot for a bed I'd just bought on ebay, lost half the bits for and didn't fit into DS2's room anyway as the seller had put on the wrong measurements so I had to re-sell the bloody thing! AAARGH Guess where I went for the new one ... grin

DisgraceToTheYChromosome Tue 10-Sep-13 20:44:40

IKEA have managed the impossible: simultaneously being brilliant and utter shit.

Our kitchen was £2.5K and it's gorgeous. But the fucking rigmarole to get it right!

Also, I did the home deliveries for a bit. Customer specifies "van only" due to access problems. Do they get one? Nope. Full HGV that either can't get in or smashes half the cars in the road. Oh, and if it rains everything not waterproof is fucked because the roof on the box leaks.

And the really, really bastard thing is when we order online, it goes from the warehouse to the nearest store and then to our house. Warehouse=6 miles. Nearest store=60 miles.

LaGuardia Tue 10-Sep-13 20:48:25

I thought Ikea sold cheap shite furniture for students. Am I wrong?

DisgraceToTheYChromosome Tue 10-Sep-13 20:59:28

No, that's Argos. Delivered that too. Got to one drop, woman looks at shit sofa: "Can I send it back?" "Sure thing missis, we think they're shit too".

BakeOLiteGirl Tue 10-Sep-13 21:11:42

Yabu Ikea are cunting twats. One and only time I ordered online and everything in the order arrives smashed. Two weeks down the line and I am no closer to refund or replacement. They take longer to answer the phone than the tax credit hotline in mid July.

OnTheBottomWithAWomensWeekly Tue 10-Sep-13 22:26:18

Ikea sell billions of items to millions of people, the vast majority perfectly fine. Just because you had one bad experience does not mean other people shouldnt shop there.
Seriously, people here seem to expect perfection at all times.

bsc Tue 10-Sep-13 22:36:30

Believe it or not, I had to wait to speak to John Lewis customer services the other day, about an item that shock shockingly was missing from my delivery. I was on hold for more than a few minutes, had to make 3 calls, etc, etc.

It happens to all companies!

(they did courier said item to me the next day, by 10am, which will have cost far more to them than I've paid for that item, but you cannot argue with service like that)

BakeOLiteGirl Tue 10-Sep-13 23:09:29

I don't expect perfection I just want a refund or replacement on four bulky items cluttering up my tiny living room. It's impossible to get it sorted even with a case number. Even by email the system managed to corrupt the complaints which had to be re-emailed back in at another wait of five days. It's infuriating not being able to move it on.

WafflyVersatile Tue 10-Sep-13 23:11:35

Are they on twitter? Or facebook? I'd complain there.

IndridCold Tue 10-Sep-13 23:26:51

Twats, definitely. Was expecting a delivery today, they arrived at 8.30 (when I had rushed out early to get something).
Rang the delivery company, who said Ikea should have told me to expect delivery between 7am and 10am (they didn't).
At 5.30 Ikea send me an email telling me to expect delivery between 5pm and 10pm confused.

Luckily the delivery guys had already delivered the stuff, on their way home, at lunchtime!!

IndridCold Tue 10-Sep-13 23:28:25

Trying to actually contact Ikea is a dead loss. Glad I didn't hang on for 45 minutes shock. I'm going to write a letter though.

vj32 Wed 11-Sep-13 08:08:52

I hate Ikea because our Ikea only has one lift. You always have to queue for ages to move between the floors. Its a horrible place to go if you have to take a small child, purely because its very badly designed.

I reckon they ought to rent out those mock up flats to homeless people for free (as long as they are out of bed for opening time)

Possibly the best thing about New Zealand is its complete lack of IKEA.

Some people, for unfathomable reasons, fly three hours to Sydney to go to IKEA there. shock

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