Aibu to expect Cunting Currys not to be a complete shower of bastards?(192 Posts)
I am so furious I can hardly speak
My 9 month old table top dishwasher went wrong in mid July. As it was less than a year old it was still under warranty. So I contact Currys and an engineer is booked to attend on 15 July.
Engineer couldn't fix it so took it away. Almost 3 weeks later it comes back and it doesn't work. It actually had a new fault despite having been in the workshop for weeks. About a week later another engineer comes out. Still broken, can't be fixed and is condemned. He tells me Currys will arrange a replacement. 3 weeks later NO CONTACT. I email and try to phone but am on hold for ages. Finally get through on 30th August. Item out of stock and won't be in for weeks. I can have a refund of the cost but obviously I have paid for installation etc and I would need to pay again if I went elsewhere.
On Monday I get a call about my email complaint (about a 5 day response time so that's improving). Get more patronising bollocks off the woman on the phone about item out of stock nothing they can do even though it's been weeks and the service has been abysmal. While on the phone I can see my dishwasher for sale on website. She agrees to order it and I will get a call either that day or tomorrow. No call comes but an envelope of receipts arrives on Wednesday. Try to get through on phone but stuck on hold again.
So to today. A text arrives telling me my delivery is coming today. Eventually two guys arrive with enormous box. They take away old dishwasher then wave bye. The box is the width of the kitchen floor and I can't get to the only bathroom and loo (and the baby's just shat all over the high chair but that's not their fault). I ask them where they're going - no installation's been booked.
They take pity on me and unpack it and install it. Except it's not properly installed. It's lurching towards the sink, all the tubes are twisted, there's water everywhere and the electric cable is sitting in the water. They've not turned it on, which is just as well because I suspect there's rather a large risk of electrocution and/or flooding.
There's nothing Currys can do even though there is a hazard sitting in my kitchen. I am livid.
There have also been missed appointments, missed callbacks and each time I have had to wait in all day because they are whole day appointments. That's 4 days so far because they didn't tell me about the last delivery. Oh and I can't speak to a manager apparently.
Sorry it is epic but I have told you everything to avoid the dripfeed. I have remained calm and polite throughout until the last Kafkaesque phone call (another 20 minutes of my life gone) where they told me there was nothing that could be done today despite there being cables in water and I have two small children at home. I got a bit tearful then
I am thoroughly fed up.
Sadly yes, YABU to expect anything other than shit service from them, they're a bunch of bastards in my experiences with them
I'd be livid too. I recently had problems with DFS which spanned two years. I got a response within 48 hours from the CEO's PA when I emailed.
The CEO for Currys is Sebastian.James@dixons.co.uk. Might be worth a try?
Have you seen how they 'interview' staff?
Is that the dancing ubik? I heard it on the radio the other day. Disgusting.
I don't think the dancing is really any worse than the "choose items to take to a desert island" stuff that goes on in many job interviews nowadays.
Yes I will try the CEO. Thank you WeAreSix.
I'm not used to such shoddy service. TalkTalk weren't even as crap.
Another thought - take photos of the state your kitchen has been left in as evidence, you can always attach that to the email too.
I've already taken photos to show dh. I am considering getting our plumber out and then claiming via county court. I don't trust Currys to sort this out.
No callback and the guy on the phone kept putting me on mute. Probably to call me a few choice names. sigh.
Dear Mr James
I have tried repeatedly to sort out problems with your company but to no avail. To save me going through it all again I have linked the thread I have started on Mumsnet.
Apologies for the language. Now that's one more apology than I've had from your organisation!
Are you on twitter?
Nope, they are useless. Customer service well...they don't know the meaning of the words.
Oh lordy. The poor two blokes are back. Stood on the doorstep in the rain probably had a bollocking for something that's not their fault
Still, I've made them test it before leaving this time. The dishwasher is not working.
But on the up side the house hasn't burned down and there isn't much flooding
K8, I hope Mr. James realises that I and many others remember stuff like this after we've read it on Mumsnet.
Then we don't give these shops our custom.
Hope you've had some answers.
I'd point out what I'd like to happen next:
A different model and completely different dishwasher? Free delivery and fitting at a date agreed upon. A guarantee that any loss of income from missed days at work will be refunded if they fail to deliver this final time ?
If you don't want to risk any more chances a full refund and some compensation.
Companies need to learn they'll go under eventually if they are this crap this often.
I've asked for all that alredy WowOoo after the farce of getting the last one fixed. Apparently this is most unreasonable.
The poor blokes have gone and I've got a load of dirty water on the kitchen floor. Luckily there's a stairgate to the kitchen or the baby would be having an extra bath today.
The older dc has gone feral now because I'm not giving him enough attention.
I can't face calling them back. I don't have enough time for this crap.
I can't believe them making people going for an interview dance.
I really can't - just disgusting. I do hope the people who organised lose their job and then have to go job hunting!!!
How sick and awful for the poor people put through that - as if job hunting isn't hard enough in this climate.
I am SO glad the BBC did this story - i will never ever step inside a Curry Store again.
And sorry for the rubbish service you've had K8Middleton.
Have a and til they eventually sort it out for you.
Why don't you invoice them for your time??? [so you can go somewhere else and buy a whole new kitchen]]
Me neither motownmover.
K8, they should be emailing or calling YOU back.
Have a rest until you can face it (to prevent head exploding) and see what the power of Mumsnet and Twitter can do!
I don't get why when there is a recession on the customer service disappears when really it should get better
This is exactly the sort of thing I "google" for before I make a big purchase. Need a new cooker and fridge freezer, and now I know exactly where NOT to go!
I hope that you get it sorted soon OP.
I've had a cup of tea and a bun and now I'm giving the baby a cuddle so that's a bit better.
You could die of old age before Curry's ironically named KnowHow team call you back. I should totally invoice them for my time I will need it to pay for a holiday to recover.
Thank you all for the sympathy. It is a bit of a first world problem in the grand scheme of things but I was beginning to wonder if I was being unreasonable to expect a working repair or replacement because they always seem so surprised when I say "I just want to be put back to the situation I was in before it went wrong".
Nobody has even apologised from Currys. Bastards.
Oh I tell a lie. The patronising complaint lady said "I'm sorry that you feel that way". Aka "I'm not the least bit sorry but you will keep going on".
Curry's will, of course, blame everyone in sight apart from themselves when they go bust sometime later this year.
I had an acrimonious exchange with Comet after I stood in store for fifteen minutes trying to buy a kettle while their salesmen clustered around a rather shapely young thing who wanted advice on buying an iPod. I went home and ordered it from Amazon, who delivered it the following morning, and then I wrote to thank Comet for providing a show-room so that I could check out products before buying them somewhere that gave a shit. They wrote to me, in a letter which was simultaneously patronising and illiterate, I responded, then they went bust. Heart of stone not to laugh, etc.
The only way to get them to do anything is to shame them on social networking sites or mumsnet!
If you can be bothered tweeting at them about how they've left a mum crying with their terrible customer service you would probably get an apology!
It's almost impossible to know where to shop now. Bad customer service is my pet hate and #1 on my reasons to go elsewhere but after that it's poor employment practices and tax avoidance.
I need a way of finding this stuff out.
I had awful service too. Oven kept going wrong the same thing 3 times. Was told faulty oven needs to be replaced by the engineer. Currys said it could be me doing something wrong (trying to cook?) And refused to deal. They told me to take them to small claims court and wouldn't speak to me again. Would have done so but was ill and needed hospital. Decided not to get wound up let it go and not use them again.
Buying a new oven this year. Guess where I won't be going!
I don't tweet from a personal account. Just for work and voluntary stuff.
But feel free to tweet the thread. #CuntingCurrys has a nice ring to it.
Friday I have never come across your stuff until today and I hope you won't take it amiss when I say you are one awesome kickass man/woman and people clearly mess with you at their own risk!
I would so love to see Comet's letter
Koala you won't. They totally cocked up my new washing machine after my old one broke just after my DS was diagnosed with cancer. I had a ton of sick-covered clothes and bed sheets, was hardly in the house due to being in hospital... Spent actual hours on their premium rate customer "services" line. I tweeted them. They "looked in to it" ie. acknowledged me and ifgnored it. I even emailed the CEO. He ignored me too.
They really couldn't have given less of a shit. They sorted it in the end but it took hours and hours of my time and energy and money, none of which I had spare at the time.
They are useless arsewipes and I wouldn't buy from them again if my life depended on it.
Currys customer service is appalling. wont use them for that exact reason. hope you get this sorted.
Another option if you get no joy from the CEO is the BBC Dont get done get Dom firstname.lastname@example.org
Yes I did have a laugh at Friday writing to Comet to give them what for
I rarely complain because I usually speak up at the time but Currys just aren't listening.
Dh will be appalled at the language on this thread and that I emailed it to the CEO. I explained it's a MN in joke but he still gets all prim about it.
"It's almost impossible to know where to shop now. "
For white goods? If you're lucky, you'll have a local company. They'll cost a bit more on the initial sticker price, but the overall experience will make up for it. I've done oven, fridge, dishwasher and washing machine over the past fifteen years from the same company. When the old one fails terminally I just phone them up, ask what's in stock, take their advice (XXX is made by YYY but cheaper, don't pay the extra for AAA as they're only re-badged BBB, etc), they quote a price, turn up the following day, fit it, haul away the old one, job done. Never had a problem. Shopping around, I've sometimes found I could have paid ten quid less from a big multiple. Yeah, like that would be a good deal.
OP this is my crappy experience
I hope yours is sorted soon.
Local company are the way to go and ones here will price match if u pay in cash.
Heard good things about john lewis
God that's awful Trazzle.
I will not be buying anything from Currys again. I will see if I can find a good independent in SW London instead when we finally get around to doing the kitchen. All recommendations gratefully received
I got my plumber to fit the original one because it needed the plumbing adding and work top drilling etc and I wanted it done properly. The irony is not lost on me now.
Currys took my video recorder in for repair once (11 years ago, when people still, just, used videos), lost it and promised compensation which never appeared, despite much chasing.
Bastards, I haven't shopped with them since - very deliberately, though i have bought a number of large electrical goods.
That is the effect of really poor and disdainful service. Someone, then in their 20s, refuses to spend any money with you for the rest of their life. Oh and tells anyone who's vaguely interested.
John Lewis are lovely and not always expensive, they seem like they should be and don't stock so many cheap brands but, for what they do sell, their price guarantee means they're competitive and their customer service standards are really high.
I always search online. Replaced a washing machine recently, found the best price at some low cost retailer I'd never heard of in Birmingham. Took a deep breath - and, ordered in the evening, it arrived at 8am next day, in the east mids. Brilliant.
I've just about got over it now but I'll never use them again. Appliances online were good when our dishwasher went.
Message withdrawn at poster's request.
there was that post on here when John Lewis treated that poster who order a bed appallingly - they brought her a second hand broken bed instead of a new one and then told her that she would have to just lump it and sleep on the floor - was unbelievable how badly they treated her
Message withdrawn at poster's request.
"found the best price at some low cost retailer I'd never heard of in Birmingham. "
McPherson's, aka 247appliances? Top people.
We had terrible trouble earlier this year with a TV delivery that didn't appear, and when my DP rang them to see what was going on they casually mentioned our order had been cancelled as it was out of stock. Apparently it didn't occur to them to refund us or you know, tell us, so wasted leave taken waiting about for them. To be fair a manager did drive a display model over in his own car the next day, but as DP had spent hours making loads of loud and angry calls, threatening to go and sit in their shop, I'm not sure they would have bothered otherwise.
Another household that will never use Currys again!
I went to Currys twice to buy a dishwasher, a washing machine and a tumble dryer. I was going to spend over a grand. I could not find a soul to sell me the things I wanted!
I went to appliances online instead, they delivered it all within twenty four hours, were cheaper and the men who installed were bloody lovely.
I clearly had a lucky escape.
Interesting fact: Sebastian James, said CEO, is one of the people in that infamous Bullingdon club photo with Boris and David Cameron
Another vote for John Lewis. When a tv broke they had another one with me the next day, no questions asked. I always use them now.
It's almost impossible to know where to shop now
I would still champion John Lewis, or a recommended local business. Currys are twats, as are Comet. My aged parents went to buy a not inexpensive new TV from Currys recently. Bearing in mind they are late 70s/early 80s in age the dipstick serving them just bamboozled them with techy speak. My mum did the whole, "Look, we want to give you our money but you need to speak to me in a way I can understand, cos I don't know what you're talking about" and the guy just looked at her like she was a complete fool. They took their custom elsewhere. Only think Currys is good for is the iPads on display that the DC can have a quick go of Temple Run on!
Some years back, I ordered a gas hob unit from a VERY famous store in Oxford St., including its fitting to replace old unit. It arrived, was fitted ... I used it for a few days but then noticed my cat kept coughing. Took her to vet, vet couldn't find out anything. She kept doing it and then, day or so later, when I picked something up off kitchen floor, I smelled GAS! Called out North Thames Gas, who arrived, went pale with horror, shut off my entire gas supply, heating and all and slapped huge DO NOT USE notices on everything. Turned out the fitters sent, and paid for by me, by the very famous store, had not tightened up any of the connections and gas was leaking all over the place. Told I was very VERY lucky there hadn't been an explosion.
I went back to store and had a big moan, met with shrugged shoulders and a dismissive sort of apology. Wish I'd taken it further, but I didn't, and in future, bought all appliances from John Lewis in future. I believe at present when you buy a gas appliance, they won't fit it as as well (at least, JL won't) but it's up to the purchaser to arrange fitting with a properly registered and qualified gas person.
Currys sound ghastly.
My washing machine broke on Wednesday. Went into currys yesterday morning. Engineer out this morning.
I always find face-to-face
preferably with at least 1 chokd in toe is best to get things done quickly.
I had the most awful service with indesit.
Emailed the CEO on Friday and had a new washing machine by Tuesday.
Email, tweet at FB as much and as many people as you can!
K8, Stewart and Young in Hampton are truly wonderful.
I had terrible problems with a Kenwood dishwasher from Currys, it broke down within the guarantee period and we were them treated to.a farcical series of visits from engineers who kept arriving with one part but not the crucial fixing widget or matching part. On one occasion I waited in for a cheery bloke who arrived with no relevant parts at all . When I asked why he had botherd coming he quoted some policy about not canceling visits .
It transpired that for this particular dishwasher Kenwood kept the repair contract, not Currys. A final farcical call with Kenwood revealed that it would take yet more weeks for the part to arrive in their warehouse, that once it arrived it would then take a week to book a repair visit.,... As we were now within 1 day of the Currys pledge to provide a refund if a repair had not been undertaken within 6 weeks (or whatever) I told the Kenwood woman I would be taking this option.
'Ok' she intoned , 'bye then'
I said that by this point I had been without a dishwasher for 6 weeks, and would any apology be mentioned?
'Not from me, I only started working here this week, so it isn't my fault ' !!!'
I charged straight down to Curry's in Brixton and spoke to a very efficient manager who had a new (Bosch) installed within 24 hours,
IIRC the bad experiences with John Lewis are generally from ordering online (which is a separate bit of the business) -- generally if you order in store they are good. They will also deliver to the part of the house where you actually need the appliance rather than to your front door/the front door of the block where you live, which most other companies won't.
But yes, a good local independent is even better.
I have never, ever heard a good word about Curries on MN.
I had a an incident with their customer services about a new laptop and never used them again.
It is also connected to PC World as far as I know, who are just as bad.
Avoid like the plague.
I've bought all of my recent white goods from www.appliancesonline.co.uk
I go in Currys to see what I want and measure it up etc then come home and order it.
They also do free delivery whereas Currys wanted £40.
DH bought a tumble dryer from them but some numpty working there had swapped the labels in the warehouse over so he ended up bringing a vented one home when he'd bought a condenser one. He took it back and swapped for the right one, but the measurements on the label were ales wrong so it didn't fit in the space we were going to put it. So he took that one back too. The third one was fine.
When I rang Currys and complained they didn't say sorry, and sounded incredulous that I had asked for a discount for the time/petrol/injury caused by single-handedly lifting 3 tumble dryers in and out of our car. Ridiculous.
I'm happy to recommend this company ao.com/
I bought a fridge/freezer from them earlier this year; it was the cheapest price that I found anywhere, they kept in touch via email and text, delivered and installed exactly when they said they would, removed my old fridge/freezer - and sent me £60 of Ocado vouchers and a personal letter from the Managing Director thanking me for my custom..!!!
I had found them on the Net quite by chance, and I wouldn't hesitate to recommend them.
Thank you for all the recommendations. I'm not far from Hampton so that might be a good option. I do like online shopping but don't like poor after sales service.
Funnily enough I will not be buying the extended warranty.
Oh, and no phone call or reply to my email. Quelle surprise.
OP if you can bear to drag yourself over to W10, I have always found Buyers and Sellers on Ladbroke Grove to be pretty good (esp Zippi - v efficient).
You'd think that with the combination of the recession/increased competition because people can so easily shop around by researching online/instant ability to slag them off online for all and sundry to see, these companies would get their acts together and go all out to offer fantastic service.
I once staged a sit-in protest in Currys. Ordered a new washing machine just before Christmas. Of course it was not delivered when supposed to be.
Endless trips to the launderette over Xmas and new year.
Delivered in early Jan. machine dented and when they installed it it flooded the kitchen.
Had had enough and now wet towels everywhere with snow outside.
Went to Currys and sat there until they agreed to deliver a washing machine within the next hour.
I got it eventually but I will never shop there ever ever ever again.
I've bought all of my recent white goods from www.appliancesonline.co.uk
Me too. And they do next day delivery for an extra tenner, which includes Sundays. I bought a tumble drier from them a couple of weeks ago and they were great.
I've had a look but table top/compact dishwashers are hard to find. I live in a teeny house so a normal one wouldn't fit. It also means the useless one is taking up the space where the draining board would be so washing up is pretty much impossible unless you dry each item as you go.
The chief exec's office phoned. I have at least had a grovelling apology. Let's see what happens...
Update: no callback yet but dirty water has just started running out from the cupboard under the sink because the u-bend has been moved by the installation guys and wasn't properly attached any more.
So the waste pipe for the sink is dripping into the cupboard and onto the floor. Lovely
I feel strangely calm. Dh has been despatched to buy rubber gloves and my to-do list has been shelved.
When the office call back suggest they put you up in a nice hotel until they've unbroken your house.
Until I read about the Currys interview dance humiliation I actually thought they had shut down and gone out of business.
The bunch of utter bastards!
I can feel your pain having been in a similar situation.
I cried a lot at the madness of it all
I had a dealing with Curry's about twelve years ago. I won't go into the tedious details, but needless to say they were a shower of shite. I haven't used them since.
Currys are dreadful, will never shop with them again.
I've used empire direct/appliances online for purchases and they're good at sales.
Think you're near me. Coopers in sheen were good although it was a while ago that we bought stuff from them.
I'm not far from Sheen so I'll file that for later.
So far this weekend we've spent 4 hours washing up
I once had a vacuum cleaner that I bought from Currys, catch fire as I was using it, belching poisonous plastic smoke out of the back. It was a hairy few seconds till I was able to drag it outside - because it's plugged in, can't just chuck it out the door. Good job I'm on the ground floor and it was in a room near the exit.
So I took it back to Currys - was within guarantee, so no argument re refund. I said, arent you going to report it? I'm lucky my house didnt burn down, this has to be a design fault, they should be recalled.
You guessed it - nope. Just put into their rubbish pile.
I'd never buy from Currys due a crappy experience years ago and all the awful stories I've heard about them and lets face it they are always overpriced for the privilege of bad / rude customer service.
I concur with others Appliances Online are brilliant, not only are they very very competitively priced their customer service and delivery etc are second to none.
Advice for Currys CEO who hopefully is reading this thread - don't take our word for it, order something from your own company and also AO and see for yourself the difference and experience between the two companies.
Good luck OP it really shouldn't be this hard to get a working appliance that you have bought and paid your hard earned money for.
this was my saga with Currys last year:
And I believe the only reason I got anywhere was by posting it here.
I do hope you get things resolved quickly.
You could try posting this thread to the CEO or even try using the email address on my thread for the knowhow team and flag it as problems posted on Mumset.
Best of luck
Apparently a new one is coming tomorrow. I haven't caught up on my messages because I was running out the door as a voicemail was being left but I have... a text from the terminally misnamed KnowHow team!
Do you know what time it's coming today?
Between 9-12. No phone call yet from delivery team which is unusual but the poor man from Currys HO will probably call later to check it's all ok.
I've just spent an hour and a half washing and drying up so there's not a swathe of detritus around the dishwasher. My 4yo keeps trying to make an obstacle course of plastic crap for the delivery guys to negotiate and I keep tidying it away
8 minutes Currys... 8 minutes...
Oh bum. I am an idiot. I've just spotted it's between 9-12.59. So 55 minutes of house arrest left.
I should bill them for my time.
Never had a good experience with Curry's myself - always avoid like the plague now. My experience of their customer services department was like being on Deal or no Deal! Apologies and then endless " would you accept this offer, - well what about this one then..." Any decent shop would ensure the customer was not out of pocket, not try to haggle when they are in the wrong.
Not coming until 5pm. So we're going out.
I now boycott all Dixons Retail businesses.
My falling out happened when they, without telling me or anyone else, changed the terms of my PC support contract and in fact would not send out an engineer to fix it like the contract said. Apparently it was too difficult to write to customers to tell them this had happened and much better to keep taking their money on a false basis. I was told "sue us". Nice. Fortunately for them it's not like I have any choice where I spend my money tee hee.
Oh, and for some reason, they keep making losses?!?
Curry's are pushy twats! I bought a TV from there a few years back and they were pushing and pushing for us to take out their totally pointless shitty insurance.
Watchdog have already done a report about their terrible sales etiquette.
Have never bought anything from Currys and now after reading this I never, ever will.
AND THAT'S A PROMISE, SEBASTIAN JAMES.
I hope it turns up in the next minute!
I bought a hoover from them years ago which lost its suction within a week so took it back expecting a replacement or refund. However, after asking me if I'd been doing "anything unusual" with it FFS "like hovering up builder's rubble" (I do NOT look like a builder!) they then said it'd have to be sent off for testing and nothing could be done until then which could be 2 weeks.
I'm afraid I then became extremely insistent in no uncertain terms - though I didn't swear - and threatened to take hoover outside their entrance and tell anyone coming in how crap they and their products were.
I got my refund and DD still remembers the occasion even though she was no more than 2 at the time!
I HATE them - who wants to buy anything or take advice from a greasy looking oik (which most of them seem to be) anyway ?
It is 5pm. No dishwasher and no callback yet.
I am opening a book on where I'll have a working dishwasher. I'll need the money for gin to recover.
200:1 by 5.30pm today
50:1 by 6pm
5:3 by Thursday lunch time
7:8 by a week Tuesday after I've bought one elsewhere and paid through the nose for this privilege
Fine print: please note all bets are not legally binding and K8Middleton is not licenced under the terms of the Gambling Act 2005
I think you'll get a beautiful shiny new dishwasher on the 12th of never.
Another day in at home, another day without a dishwasher.
Except this was also my daughter's first day at nursery and only one of two days my eldest has with just me before he starts school next week. Dd spent most of it crying because she was hungry and tired because I didn't get to her early enough for her feed because I was waiting in for no-show, no call dishwasher delivery. Ds spent most of it being dragged all over town with "no time to play at the playground - we have to get back". Except we didn't. Because they never came
Currys are absolute shit. Will never ever shop with them again after their shitty attitude towards a faulty laptop, closely followed by an issue my dad had witha brand new, faulty washing machine. Avoid, avoid, avoid.
K8Middleton I really think you should complain to Currys about it not arriving today.
Time for another email to Mr James in think K8.
Normally I'm against slating a company on line but given the number of times they've had to solve this problem, and to then fuck up today's delivery I'm adding Currys to my ShitList.
I have complained. I am really, really sick of complaining. I'm on hold right now being all polite and reasonable and not screaming.
I have two hungry, tired children because I can't feed them while the dishwasher turns up. I can't bath one because the bathroom's off the kitchen and I can't get to and supervise the other with a dishwasher being installed in the way. I can't give the baby a long breastfeed anf put her to bed.
That's disgusting K8. I'd be tempted to tell them unless you sort something out right now I'm off to phone watchdog about your shoddy customer services yet again.
Yeah, threaten them with the media. Papers, TV, radio consumer progs. The lot. Bastards.
I have a beer. I have earned it and because it's Sol and can be drunk out of the bottle there's no washing up.
I don't have any beer for the delivery guys should they turn up. I will offer tea and use of the loo.
I bet they're delighted to still be working way past clocking off time
I they do turn up I may offer them dinner. Seeing as I will be serving it up around them...
They are a big company who have been publicly named and shamed, I would have thought they would be doing damage control.
Clearly not so therefore they are dodgy cunts whom I shall never buy from. Well I'm sure they don't care a fuck about losing custom judging by the way they have treated you k8.
Have you heard from them? I'm astounded at their lack of service. Shocking!
I was due a call from Natalie at the depot. If I haven't heard back by 6.45 I was to call back. I'm too busy right now. I might try when dh gets home.
Equally I might throw the thing out the front door and demand they come and get it while lodging a claim for damages for breach of contract with the county court.
I am undecided at the moment.
Ooh they rang. Should be there in 20 minutes/half hour.
When I was about 8, I took a toy into one of their stores to buy new batteries. The lovely man at the counter took my pocket money and offered to fit the batteries for me. I was delighted. Until I got home and found the toy didn't work. The absolute arse of a man had sold me second hand batteries.
That was 30 years ago. I would never part with my cash with them again.
What a nightmare, as others said I have found that Appliances Online were really good.
Really hope it gets sorted tonight.
Children playing up because they're overtired. Fun.
Delivery guy: it's working now
Us: let's turn it on and test it.
I'm all 'FFS' on your behalf.
Utterly ridiculous. Currys, you should be ashamed!
How are you refraining from screaming and pulling your hair out?
This is unbelievable. i'd be crying by now. i'm not even joking.
He's gone. My third broken dishwasher is here. Apparently loads of them don't work because he's been out to collect loads of them.
He suggests I try "being persistent". I may have said a bad word under my breath.
Poor bloke looked shattered.
At least dh is the one wiping up the dirty footprints off the floor and about to dish up dinner.
I'm going to open the Rioja. I'm supposed to be doing some work later but I feel so wound up I think it will be fairly fruitless.
Totally unacceptable. I am fuming on your behalf.
I would love to travel back in time and thank my pocket money thief. He's saved me a lot of bother.
Oh FGS!!!time for a refund and compensation I think!
The CEO needs to see this thread, to see what you've been going through and to see what appalling publicity his company is deservedly getting.
Why am I not surprised to see a 'Curry's is shit' thread. They are appalling.
I am not sure whether the customer service is so appalling because they don't staff their call centres properly, or don't train their staff properly or just don't give a shiny shit about their customers once they've spent their money. Either way, avoid, avoid, avoid.
I'm not quite sure what to do now. I'm an awesome complainer normally because I know stuff and only do it when it counts. I know the Sale of Goods Act, contract law and the power of good and bad customer service being publicised.
And yet, I'm coming up against a wall of cannot-give-a-shitness where the company seem to have a get out by giving me my money back. Even though that leaves me out of pocket on installation and time spent farting about trying to sort it out.
I did once get a nice tame gent at The Guardian to sort TalkTalk out when they thought they were not legally obliged to comply with contract law (and have enjoyed almost free broadband ever since ) but I would like to sort it out without resorting to that.
I wonder if their failure to honour their warranty is a breach of contract? Must dig out fine print and check with legal-eagle friends.
Another cheerleader for appliances online.
I'm gobsmacked at the utter incompetence of them I truly am.
How you have not told then to stick it up their arses is beyond me! You are a better woman than me as I would have gone in to full on fishwife mode by now.
They give me rage we bought dd a blackberry playbook and it stopped working withing my years warranty, they refused to fix it, we contacted blackberry and gave them the serial number, blackberry told me they were breaking the consumers right law and thatcthey would fight my corner.
Back I went to there after looking up and memorising my rights. When they refused again. I started stating my rights and I was told to shut up or I would be removed as they weren't dealing with someone like me!! They took the playbook eventually and "fixed it" its lying NOT FIXED in the cupboard.
I wouldn't spend my money there again in a million years there staff are incompetent and disgustingly rude.
bloody hell! what utter shit bags
i wont be shopping there again... our local one is the cardiff one mentioned at the beginning of the thread... appalling!
Come on currys if you are reading this, sort it out! It can't be that bloody hard!
Oh I'd go elsewhere but my options for table top dishwashers are very, very limited and I am restricted on size 50w x 55d (cm).
I also don't want to have to pay a fortune for installation again but mainly, although it's happening I almost cannot believe they won't stop being incompetent and sort it out.
I share your rage but it's Talktalk that I'm furious with.
No line for over a month and they still demand payment. It's the hours wanted on the phone talking to brainless people that drive me nutty
God this is ridiculous. Funnily enough we were about to buy a new cooker and washing machine but after reading this tale of woe I'll be checking out the local independent places first. Sorry for your stress levels OP and shame on Currys. Agree with the poster up thread - vote with your feet people.
Has anyone tweeted the thread to curry s? I had a delivery driver being really abusive in the street after he blocked a road with his lorry at school coming out time. His language and attitude was disgraceful. Mine matched his
Anyhow I tweeted a pic of it to currys and they called me within about 15 mins with an apology. Can't knock them on that occasion, although in general I do try and avoid the store after a Hoover we bought broke. Our fault apparently for hoovering the wrong kind of dust!!
Oh and another here for appliances on line. Or my favourite Boots.com. Got a fridge and a dishwasher off them. Next day delivery, cheaper than anywhere else and advantage points. What's not to love!
You could take a leaf out of this guy's book: www.telegraph.co.uk/technology/twitter/10283117/Twitter-user-buys-promoted-tweet-to-complain-about-British-Airways.html
Then again, BA probably give a shit, whereas curry's clearly don't. Another vote for appliances online here by the way - super customer service.
Really hope that some sort of miracle happens and you get it sorted quickly OP
I can tell my Curry's story! I like telling this one almost as much as my SpecSavers story.
Bought a washing machine.
Washing machine broke within warranty.
Curry's arranged an engineer visit.
Engineer never came. Nobody rang to cancel.
Curry's blamed a pregnant employee now on maternity leave for having bad handwriting and the engineer reading the date incorrectly.
Second appointment arranged.
Engineer never came. Nobody rang to cancel.
Third appointment made.
Engineer never came. Nobody rang to cancel.
Fourth appointment made. Engineer came without the parts to fix the machine.
Fifth appointment came. Engineer said parts had not been delivered and so he would not be coming.
I screamed for what felt like several hours.
Engineer arrived with part which had magically appeared and 'fixed' the machine.
Curry's refused to reimburse me for the four appointments I had booked time off work for without a complicated system of proof that involved my manager, his manager, the managing director of the company I worked for, our HR department, their HR department and the discretion of the evil bastard who managed our local branch.
Eventually they gave me a slow cooker and a George Foreman Grill to stop the rage.
We did use them again to buy a fridge freezer from. We stood in the store and ordered it on DH's phone because in store they wanted to charge us an extra £30 for the item and £20 for delivery, while on the internet it was £30 cheaper with free delivery.
I might as well tell it. SpecSavers refused to let me use their toilet when I was eight and a half months pregnant even though my appointment was running half an hour late. They sent me off on a ten minute walk to a shopping centre when they had just seen how long it took me to lurch my way up their staircase. I did go to the shopping centre and then to another opticians.
JudgeJodie "Has anyone tweeted the thread to curry s?"
That's an excellent idea. I'm not on Twitter (tho' I do read a few) so I can't, but I hope someone does.
Hi OP I can definitely recommend these guys and have used them myself - they have the size you need I think.
Think I have tweeted the thread for you but not entirely sure I understand twitter so may not have done it right!
Well I never Boots sell them too!!
We were going to go to Currys tomorrow to buy a new fridge freezer.
Not a fucking chance now.
You have my sympathies
and my boycott OP,good luck.
OP depending on how SW London you are (I'm Tolworth) A3 Appliances have consistently been good for me http://www.a3appliances.co.uk/ I've used them for everything!
just bumping the thread - for google
Bumping for the sake of this thread
Also bumping for that thread. I want to see it in the google search
Currys are crap. We needed new fridge and freezer, and the mood I was in possibly a new vacuum cleaner too. We stood around for an hour with two DS's going nuts and still no-one served us. I asked for help four times to be told that someone would be along "in a minute".
But it was useful to look at the appliances in person before going online to the Boots website and buying them!
How much was it and did you at by credit card? If over £100 take it up with your credit card people, mor elikely to get a refund from them which they pursue Currys for, you have to fill out a form but compared to what you have been through that's not so bad.
I'll boycott them too. I've got a nasty feeling my washing machine is going to give up soon, & the TV is years overdue. Hoover needs replacing as well... We used Comet last time & I vowed to boycott them after they lost my credit agreement for the fridge & freezer I spent ££££ on, they tried to repossess them even though I paid all payments on time, stupid idiots. Eventually they backed down & paid me compensation for harassment.
Take your custom elsewhere. They cannot be the only suppliers of worktop dishwashers.
And no you don't have to pay for installation. Installation of what, attaching two hoses that comes with the appliance onto fittings that are already there under your sink.
Well after the flood and the debacle with the hoses <ahem> I want it installed properly, mainly to ensure there hasn't been too much damage done everywhere else
and if there is I can evidence the bastards are liable. My fridge is plugged in underneath the dishwasher, near the plumbing, and my sink has the plug for the oven under it so it could be a bit dodgy.
I had to pay almost as much to get the dishwasher installed as it cost to buy but yes, ordinarily it shouldn't be a massive thing to get a new one fitted and installed. However there have been that many bits of pipe moved about over the last few weeks I'm not hugely confident the original, plumber installed, bits are still there and ok.
I don't want a refund because it won't pay the cost of a new dishwasher. Prices have gone up since we bought last year. But also, I think that's exactly what Currys would like. Give me my money back and hope I'll go away. Never mind the wasted hours, the breached warranty contract and associated costs of the potential damage.
That Indesit one would fit my maximum of Width in 55cm, Depth in 50cm requirements but I'm going to be out of pocket and I don't see why I should be out of pocket even more than I already am.
Love the Google thread but can't get it to work. Story of my life at the moment.
I have sworn NEVER to buy anything from Dixon Store Groups again( currys dixons PC world) the customer service was the worst I have ever had the misfortune to receive. Shocking. Crap. Awful. Shit.
Another one who will NEVER again visit Currys after reading these horror stories.
My contribution: Currys reviews, Currys delivery review, Currys customer service, bad reviews of Currys, Currys appliances reviews, Currys dishwasher reviews.
A little keywording for anyone searching for info on Currys.
I wonder if they are going bust and can't offer a decent level of service because they've got no money?
It might be time to take advice from trading standards OP.
Yes that's my next step I think. I had a look last night.
Ah good old Curry's! I almost miss chatting to the manager of my local store....
Had an epic falling out over a laptop delivered to them for repair...Which they lost! After an almighty hooha lasting several weeks, DH refused to leave the store unless they gave us a new laptop, which they did. DH got a bit demonic at one point - mainly through lack of any reaction from the staff, no apologies etc....
They found our original laptop six months later and then phoned us to inform us our laptop was broken and would we like them to fix it. WTF??!!
We can laugh about it now, nearly. We will never darken their door again though - shocking, just shocking.
What crap service OP. I have never bought from Curry's after they did the hard sell on a crap extended warranty. They told me that within 10 months the motor in the Panasonic microwave would blow up! Really I said, does Panasonic know about these claims you are making. Panasonic were most unimpressed when I e-mailed their CEO. Rely can't understand how service can be so crap!
This is un-fucking-believable, even by Curry's usual crap standards K8.
It isn't just about getting your dishwasher fitted correctly (god knows when) any more. Even if they fixed it this afternoon for you that doesn't negate all that's gone on.
I'm not usually one to see a compensation claim in every one of life's mishaps but this is definitely one occasion when you are, without question, owed decent compensation in recognition of the appalling service, the rudeness, the lies, the potential danger because of their dreadful "workmanship" which is shocking and the significant waste of your time. I know you joked about invoicing them earlier but you so should - regardless of your work situation these people don't know if you've had to take time off, whether you're self employed and have turned down work or whatever. It's disgusting that they can be so cavalier and still no apology from anyone who matters.
As for the service being explained away by them going bust (maybe) they've always been pretty awful so I don't necessarily think it's that.
I mean, is this going to go on forever like some sort of Groundhog Day ?? .....
Would recommend using a local independent - mine was recommended to me and used to be part of 'Euronics' - but not anymore and don't know why...(they have their own website now -maybe the reason) - not particularly cheap but did reasonable deal/price match for me...and I know if I have a problem I can just walk in there without having to deal with a massive customer service dept etc..
For people complaining about being quizzed about appliance use etc when returning goods - there are a lot of people who take the mickey...and really don't see any harm in that ...
Eg I had a new printer (from Comet) - a few weeks later I had a DIY mishap - had water running down the wall, printer got a little wet - did my best to dry it out but when I first turned it on it wouldn't work - asked on an internet site for instructions on how to take it apart etc to try to fix/check dry inside and several posters told me to just take it back under the guarantee, not say anything and get a new one...- no-one said that isn't honest, attitude was very much these big companies factor in these kinds of losses etc....
(actually left it a bit longer and it did work - just mustn't have been dry enough)
Another envelope and another receipt. No phone call.
I am having quite a nice day (considering I didn't get to bed until 3am catching up on stuff I would have been doing if I hadn't been dealing with Currys) and it seems a shame to spoil it by ringing them.
I am going to give Citizens Advice consumer service a call now while the DCs play nicely. Although I'd rather watch them doing that tbh.
Do you have twitter K8Middleton?
Spoke to consumer helpline who told me all the things I already know regarding refund/replacement. We also discussed consequential losses so I'm going to ask for a refund and compensation for the plumbing work, damage to the cupboard, telephone calls and my time.
Depending how that goes I will then send a recorded delivery letter, copying in Hemel Hempstead Trading Standards and detailing my losses.
If that doesn't get it sorted I will then lodge a claim with my county court via the small claims process.
Might not call just now. Baby has discovered she can climb the stairs
I can tweet link if you like? Big companies can respond fairly quickly ime
Feel free but I don't think it'll make much difference.
I mean because they're crap rather than doubting your Twitter prowess
Haha! I don't think I have any prowess.
Just say the word and I will tweet <taps nose mafia style>
Any updates, OP? Am a supportive lurker but happy to write letters / help clog up an email inbox.
Sorry I've not had the time or energy to spare on Currys for a bit so I've been ignoring everything for a couple of days.
Any way, to update: I asked for a refund and compensation including for the cost of the plumbing, phone calls and time. They arranged for collection of the latest duff dishwasher to come today. The guy came on time (good) but didn't know what the job was (bad) and unfortunately he has taken away ALL the dishwasher plumbing (ie the appliance and hose, plus all the hosing, valves etc my plumber installed). So I cannot get a new one fitted because there is nothing to fit it to. We also, possibly have another leak and I've just mopped water off the electrics. I was out when the guy came and dh is astonished that all the plumbing has gone.
So the latest is I have no dishwasher... and no plumbing. I am going to take an hour to collect my thoughts before deciding what to do. I can't quite face going back in the kitchen again to inspect under the sink.
Oh no K8
I read your thread back when you first posted and when I noticed it was back at the top of the board I was hoping you had updated with some positive news.
Sounds like a complete and utter disaster from start to finish.
Hope you get things sorted swiftly - actually that's probably a really stupid thing to say given 'service' level to date
You should try the Guardian again - they seem to be good at this sort of stuff. Or sit outside the store with the kids and get the daily mail to do a picture. Terrible customer service and I will definitely avoid them in future based on all the stories on this thread.
ooh yes do a sit in in the store!
Really, all I want now is my money back and for them to pay for my losses and I will start again. If I can use my plumber and find a new supplier of suitable dishwasher that would do it for me.
I think I'm getting there slowly with my complaint man who is always polite and apologetic, but the problems are systemic and ingrained so ultimately he cannot resolve them. The only exception is that I think he can get me my money back and sort compensation - so that's what I'm going to do.
Any luck sourcing a new one not from Currys K8?
I have done nothing yet other than check the back of the house isn't about to fall off and there isn't a significant chance of raw sewage being pumped out the open connector pipe or something. I did email Currys an update at the weekend.
I will call the plumber tomorrow and depending how long they think it will take to come out start thinking about sourcing a new dishwasher.
I am crazy busy with non-Currys stuff at the moment so I have had to park this for a bit for my own sanity if nothing else.
They really haven't made it easy for you have they?! What a bunch of idiots. Hope you get it sorted soon.
I need a new oven and am ordering one today.
Guess who I won't be buying one from!
OP I really feel for you, it sounds like a hell of an ordeal that Currys have put you through. I hope it's a little comfort to know that this thread has and will probably continue to ensure lots of people don't ever spend their cash with them again.
They are crap.
I once made the mistake of working for them and they are beyond awful. They pay their staff peanuts but demand over and above working hours.
I left because of it, after a 18mths of excuses are to why I couldn't take a weeks holiday only allowed odd days off.
A few years later I temped with them again and they offered me the job paying half of what I getting temping. The manager could understand why I did want it.
I only buy from AO.com as they have a fantastic service. My freezer broke and I ordered a new one at 8.30pm and the new one was delivered the next day. I also ordered a new cooker which went wrong after 15day and they came out within 24hours and fix it.
I. have. a. new. dishwasher.
OMG has it actually taken that long to resolve?!
We used appliances online last time we needed something - prompt service, good price and no quibbles about delivery (we're up a flight of stairs!).
Oh it's not resolved with Currys. But I have a dishwasher, it works, it's plumbed in and the damage Curry's did has been fixed.
Curry's reckon they've refunded the cost of the dishwasher but I've not seen a payment and I'm working up the energy to investigate/chase. I also need to get them to pay for the plumber and compensation for calls, my time etc etc
I bought the new one from Appliances Online. Good price and delivered on a Sunday for no extra cost. Very happy so far.
So glad that at least one bit of your problems has been resolved K8 - have you taken Currys to court (please tell me that you have..?)
I have sent this thread to lots of people so that the word gets out about their appalling service - what a load of bollocks they've given you.
Now have and a rest...
I haven't yet. I'm hoping to get it resolved without that. It's taken a bit longer because I needed to wait for a payment to come in so I could afford the new dishwasher and the cost of the plumbing because compensation is all dependent on this.
Since September I have been getting an avalanche of marketing spam from Curry's. I think they must have added me to a list after I emailed them
I ordered a washing machine with installation from Currys when I was 8mths pg with DS9
who has just looked over my shoulder and asked what a cunting curry is they declared it 'to tricky' to install and would have to arrange a refund of the installation fee - I installed it myself after they had left (and I am truly shit at anything practical) Motherfuckers.
Currys knowhow tried to change the terms of my contract when my tv broke down. They weren't going to send an engineer to my house they wanted to take it away, when my contract entitled me to a house visit. It was only when I threatened legal action for breach of contract that they sent someone round to fix the tv.
I haven't read the whole thread and I see Twitter shaming has been recommended already, but have you considered setting up a website for like-minded vixtims?
cuntingcurrys.com has a nice ring to it and I bet the domain name would be quite cheap?
have just checked and cuntingcurrys.co.uk is £7 for two years
Join the discussion
Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.Register now
Already registered with Mumsnet? Log in to leave your comment or alternatively, sign in with Facebook or Google.
Please login first.