to be bloody annoyed with Nature Babycare Nappies?

(37 Posts)
MeAndMySpoon Fri 23-Aug-13 11:13:53

(Naty ones) I use them with DS2 (2.8) and have done on and off since he was born (he was also in cloth from about 4 months to about 18m, but I can't hack it any longer with his horrible sloppy poos, nor can I find affordable trousers that fit over them). I prefer them to other brands because they seem to have upped their game a lot in the last couple of years (they were rubbish when DS1 was a baby) and have good absorbency, and yes, I've also bought into their alleged biodegradability. They make me feel less guilty about abandoning cloth, anyway! grin Pampers and similar smell horrible, look horrible and cost about the same, and I found Pampers leak like a bastard. Tesco own brand are fine but I want to stick with something that might be a little easier on the environment.

Ok. So I like them for various reasons, but is it me, or do they have REALLY shoddy construction? You'll often find that half a pack has wonky side tabs, like there was a run of duff ones on the production line and they all ended up in one packet. Sometimes the sodding tab isn't even there on one side, other times it's bonded to the nappy in a way that it won't unpeel, and you end up tearing it. And if you use any force at all (i.e. while changing a nappy on a v v wriggly 2.8 yr old with ASD) the bloody tabs pull off very easily. At about 22p per unit, that is not on. angry I end up leaving the torn ones to one side and then fixing them with sellotape, or reinforcing them with a washable nappy cover over the top. I have never come across this sort of production error problem with any other disposable.

Should I just send the crappily-tabbed nappies back to NatureBaby and point out how shite it is? What would they do in return? I have a fair amount of product loyalty to them, and the fact that they (allegedly) biodegrade is important to me, so I don't want to stop buying them, but it's almost enough to drive me back to cloth!

(am awaiting the posts telling me that IABU for a) having a nearly 3 yo in nappies still, and b) not being in cloth to start with. wink)

LittleprincessinGOLDrocks Fri 23-Aug-13 11:19:57

I think you need to contact the company and explain that you are unhappy with their nappies at the moment. Is there a customer care contact number on the pack? If so ring that, explain the issue and see what they say.
They may well ask you to send in the offending nappies for testing.
They can't improve a product if they don't know there is an issue.

MeAndMySpoon Fri 23-Aug-13 11:22:55

This is true. smile Am being a bit can't be arsed about it, but agree there's no point in moaning if I don't tell them. I did wonder if any other Naty-using MNers had noticed similar probs.

Thatballwasin Fri 23-Aug-13 11:26:32

Contact them. I didn't have those problems when I used them for my DCs but that was a few years ago - maybe they are cost cutting and have gone too far?

HandMini Fri 23-Aug-13 11:28:02

Yes yes yes.

My mum buys these ones so my children use them when we are staying at her house and they are shite. Exactly as you say, the tabs are not sticky enough or are wonky or just set back too far so the waist is tiny.

I buy Tesco own brand (which I think are soft, well fitting and non leaky)

MissPlumBroughtALadder Fri 23-Aug-13 11:31:10

I tried them and found similar issues to you. We use Bambo - VERY impressed with their environmental credentials. They're well constructed, sturdy, absorbent. Yes, expensive, but it goes a long way to assuage my guilt at not using cloth. I'd recommend them.

bigfuckoffpie Fri 23-Aug-13 11:33:57

I used them once and DS's poo nearly always ended up leaking out the side.

I think they're the number 1 brand in Sweden - must be a lot of poo dripping everywhere at play groups there! Or maybe Swedish babies have differently shaped bums.

Bragadocia Fri 23-Aug-13 11:41:16

I use them as they are the only nappies not to give DS a rash (but he's only in them at night now though), but yes, frequent problems with construction over the three years we've been buying them. Tearing too easily if tugged at all, sometimes wonkily cut tabs, some with no sticky on one tab. However I stuck with them because they've never leaked, I like the plain appearance, they don't smell chemically, and they haven't caused skin irritation.

MeAndMySpoon Fri 23-Aug-13 11:47:35

Have no probs with them leaking at all. Different nappies just suit different babies, I guess.

MissPlum, where do you get Bambo from? And are they even more expensive than Naty?

This morning I got a nappy out of the bag that didn't have a tab on one side at all - it made me snap and post this!

DuckieEggBlue Fri 23-Aug-13 11:58:51

I remember getting one pack with some tabs missing. Maybe it's just a dodgy batch?

I have always been happy with them to be honest.
Started using them in 2007, couple of years break, then again in 2011. Suppose I love them really!! Bit sad...

MeAndMySpoon Fri 23-Aug-13 12:12:38

Nope, this has happened consistently over several packs in the last year. Standards are obviously slipping. Surprised I'm still buying them, really.

nancerama Fri 23-Aug-13 12:21:06

I had a couple of packs of "wrong uns". I emailed and complained. They asked for the serial number on the pack and sent me vouchers for new packs.

Not had a problem since we moved to size 5s. I think it's the 4+ size I found the most inconsistent.

nancerama Fri 23-Aug-13 12:21:44

Should add, they were swift to respond and incredibly apologetic.

LittleBearPad Fri 23-Aug-13 12:25:18

I've had similar issues and emailed to complain. They were very quick to respond and sent vouchers to replace the two bad packs.

yourcruisedirector Fri 23-Aug-13 12:27:52

We use them when we're visiting folk so can't use cloth - they're the only brand which have never given DD nappy rash or (unlike Sainsbury's own) chemical burns.

We had one pack (size 4) with crappy loose tabs but the rest have been fine and I like that they don't smell! They've never leaked either.

beepoff Fri 23-Aug-13 12:37:45

I also had a pack all of which were missing one side tab. I thought it was a new design!

I wrote to Naty, they responded same day and they sent me a voucher. Brilliant customer service and one of the reasons I still buy them.

Boots are doing 3 for 2 on all baby products at the moment so I suggest going down there and stocking up.

AnneUulmelmahay Fri 23-Aug-13 13:20:09

Gosh yes do contact the company.

We used moltex back when all round here was fields, ordered from some hippy dippy shop, pre internet proliferation of websites lol.

Idespair Fri 23-Aug-13 13:26:05

I remember them being shite when ds was a baby, same problems. I stopped buying them in favour of Tescos own.

MissPlumBroughtALadder Fri 23-Aug-13 14:04:22

MeAndMySpoon I buy them online here: https://www.topak.co.uk/bambonature-eco-friendly-nappies-environmentally
It's the cheapest way I've found. Do give them a try. Seriously, I wouldn't go back to Naty after using these. Best nappies ever!

MissPlumBroughtALadder Fri 23-Aug-13 14:05:48

Oh crap! https://www.topak.co.uk/bambonature-eco-friendly-nappies-environmentally

And I don't work for them (just realised I sound a bit toooooo enthusiastic), just think they are superior to any other nappy I've tried as well as being the most eco-friendly brand.

RenterNomad Fri 23-Aug-13 15:18:59

I use Naty occasionally, but mostly Sainsbury's little ones "eco" nappies, as the chemical smell is an issue (and the effect on sensitive skin was the issue when we were nappying eczema-prone DS). The Sainsbos ones are nice: very neutral smell, seem well constructed (bulkier than Pampers when dry, but as Pampers swell up just as much when wet, what's the difference?)

TheContrastOfWhiteOnWhite Fri 23-Aug-13 15:20:44

I use Naty when I use disposables and never had a problem. Sainsbury's eco leak within 20 minutes most of the time. And stink.

OpenMindedSceptic Fri 23-Aug-13 15:27:18

I used them with DC1 and now again with DC2. I had a bad pack ones when they kept bursting but that was years ago with DC1. No issues at all recently.

pregninja Fri 23-Aug-13 15:31:31

I've had the same issues with these in the past, they must have some dodgy machinery on their production line as the problems/ missing bits have varied.
I had a whole bag once with no right side sticky tab, that was the last straw and I haven't bought them much since (unless on offer... smile)
To be fair, I contacted them easily via their website and they quickly sent me a voucher to replace the packet (and I think I even used a bit of sellotape with the dodgy ones so as not to put unused disposables into landfill, double environmental whammy!)

PoppyAmex Fri 23-Aug-13 15:34:24

I use them and love them (and cloth overnight) - I think I tried every brand of disposables, but I could not stand the smell envy

But yes, you're right about the tabs often not being sticky enough.

CheeseFondueRocks Fri 23-Aug-13 15:34:43

We've used them for 18 months and only had one packet that was dodgy. I still prefer them over any other kind.

MeAndMySpoon Fri 23-Aug-13 15:47:13

Hmm, interesting to see the same issues coming up again and again! grin Thanks, I will email them the serial numbers (shame I didn't keep them from previous dud packs) and get my vouchers. Have tried Sains Eco but I wasn't convinced of their eco-friendliness. Mind you, cloth users I know are always telling me the Naty ones aren't that eco friendly either...

I tried Naty but when one split while DD was wearing it leaving crystals all over her I very quickly stopped. Not once has a pampers nappy ever split for us in almost 2 years of use.

There's a fair selection here - they have some decent offers on sometimes, and you might be able to find a delivery code somewhere!

SalIAm Fri 23-Aug-13 16:19:25

I bought some last month as was feeling a bit guilty about my Pampers usage. Ds got such a huge rash (covering complete nappy area) that we switched back to Pampers. Then, a couple of days later, we were at practice for jabs anyway and the nurse asked on-call doctor about rash - there were a couple of spots left. Then whilst we were waiting for him to arrive, ds had a poo and the only nappy dh had with him was a Nature one. By the time gp got there, whole nappy area, including to back and front on tummy where nappy ends, was bright red again.

Doctor checked, said it's an allergy, and to change back to previous type. It's since gone away, and I did try one of the remaining Nature ones again, and no rash this time. I have no idea why this happened - all I can think of is that if ds has a sensitive skin at the time, there is clearly something in there that affects him. Bit bizarre as I always assumed it would be better at all times. Sorry, a bit of a pointless and off-topic post I guess...

MeAndMySpoon Sat 24-Aug-13 10:03:11

sad at rash, SalIAm. I presume some babies are just going to react to whatever they use in different types of disposables. Might not even be any 'sinister' sort of component or ingredient. (though I suppose it was sort of handy that your DS manifested the rash again just in time to be seen by the GP! wink Poor baby though!)

(SalIAm, do I know you btw? Do you have 2 DSs, same as me?)

MeAndMySpoon Sat 24-Aug-13 10:09:17

(Ah. Just did a Derek and I do. I can't keep up with namechanges. grin)

jaggythistle Sat 24-Aug-13 10:13:28

I complained and got a £10 voucher straight away. They will only know about production problems that they're not picking up with QC if people tell them I guess.

SomethingOnce Sat 24-Aug-13 10:15:36

I had a duff pack of Naty once (once in two and a half years) but received a voucher from customer services after letting them know.

jaggythistle Sat 24-Aug-13 10:26:10

We were kind of stuck with them as DS1 had v rashy skin.

He is only in nappies at night now and is ok with Aldi ones if that helps anyone with sensitive skinned DC.

SalIAm Sat 24-Aug-13 11:18:48

grin MeAndMySpoon. Yup, half the time I can't even remember my own name anymore, never mind name changes. But it's me. Yes. <hoping I'm still me>

Jaggy, good to hear about Aldi ones, I'll give it a try thanks.

picklechops Sat 24-Aug-13 12:49:20

Yes, dodgy tabs here too.

Am trying out beaming baby ones for when we can't use our cloth. Seem ok so far

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