to expect hotel to give us 2 rooms next to each other?

(41 Posts)
tuttifrootie Thu 18-Jul-13 18:30:26

We booked our holiday to Majorca way back in October and booked 2 rooms as a treat so kids could be in separate room (we usually all share one room).

We have emailed 3 weeks ahead to ask for confirmation that the rooms will be next to each other and they won't confirm this - all they say after several emails pinging back and forward is -

'we will do our best to allocate you in adjoining rooms.

See you in August.'

I'm really pissed off, ours kids aren't babies (15 and 11) but I still won't feel happy leaving them in room on their own unless it's next to us. Feel a bit ripped off too as it was really a lot of money.

Doesn't feel like we can do anything now except cross our fingers but that's put a downer on the pre holiday excitement. I don't think that was too much to ask was it?


HeySoulSister Thu 18-Jul-13 18:32:01

its the busiest time of year!! maybe they have all been allocated anyway? maybe the rooms next to each other are different sizes

MortifiedAdams Thu 18-Jul-13 18:34:01

Well, it sounds to me like they their best. They wont guarantee it incase something happens that means they cant deliver it - a fault, a family in the room want to stay on another week etc.

I don't think YABU, but unfortunately lots of hotels would appear to think so. sad Best bet, is to go and IF your rooms are NOT next to each other ask to be moved when you arrive, or possibly approach the person in the room next to you and ask if they would mind swapping.
The other thing could be if you have booked two different types of rooms, when we went away we had one apartment and one double room, which were not together as all apartments are on one floor and double rooms are together etc.

Hiphopopotamus Thu 18-Jul-13 18:35:42

15 and 11? What do you think will happen if their room is down the hall from you?

SnookyPooky Thu 18-Jul-13 18:40:10

I worked in travel for many years, in my experience they will do their best to accommodate your request but it us just that, a request. If it doesn't happen you will have to accept it. You have not paid any extra so not sure why you feel ripped off?
For sure if you are not adjacent you will certainly be nearby on the same floor. Try not to worry.

mum11970 Thu 18-Jul-13 18:43:31

A lot of places allow you to pre book adjoining rooms but it usually comes at a price.

TheProsAndConsOfHitchhiking Thu 18-Jul-13 18:45:19

Why did you not get the confirmation you would have adjoining rooms BEFORE booking?

NotYoMomma Thu 18-Jul-13 18:45:38

yab ridiculous at those ages

MistyB Thu 18-Jul-13 18:45:39

They will do their best. I'm sure it will work out.

UC Thu 18-Jul-13 18:47:49

I would have thought that at 15 and 11, they're ok if not right next door. We went on holiday when I was 15, and I had a room on my own. It was 3 floors down from my Mum and Dad, with a balcony overlooking the pool. It was fabulous. Maybe it depends on whether you trust your 15 and 11 year old - or is it other people you are worried about?

tuttifrootie Thu 18-Jul-13 18:48:03

Guess IABU then! I thought it was normal to want to be next door to your kids!

It's just 2 twin rooms so same size.

Hiphop - unfortunately my 2 boys are lovely but not angels so can get up to mischief plus would worry what if there was a fire in night or younger one opened door to someone while older one was in shower etc

Snooky - there was no facility to pay extra for it but we did request at booking. Thanks for your info - will hope for the best.

Sirzy Thu 18-Jul-13 18:48:56

You emailed 3 weeks ahead? Why did you not arrange it straight away if it means so much?

MortifiedAdams Thu 18-Jul-13 18:49:04

Well if apart, one of you could share with each dc?

I don't think you are being ridiculous to want your children near to you, even if they are 11 and 15. My 11 yo and 15yo would probably kill each other! Forget any outside problems, at least if they are next door I could hear the screams! grin
You probably should have checked that the rooms would be adjacent before booking if you felt strongly, but if it's the first time you are in this position then you live and learn. I'm sure they will be fine, and that you will have a great holiday.

BreadNameBread Thu 18-Jul-13 18:51:18

It is not at all ridiculous to want an 11 and 15 year old to either adjoining room. It is much better and more practical if they are in the adjoining room. It depends how big the hotel is too.
I would phone the hotel a couple of days before and, again, the day before.

BreadNameBread Thu 18-Jul-13 18:52:48

Oops sorry for typos but you get my gist I hope blush

LIZS Thu 18-Jul-13 18:53:38

I'm with you tutti , don't think it is unreasonable or unrealistic.

Mumsnut Thu 18-Jul-13 18:58:12

They will do their best. They don't want teenagers unsupervised/unprotected any more than you do, they just can't promise at this stage. Suppose they have an influx of families with much younger children who really do HAVE to have adjoining rooms? Unlikely, but they have to be prepared for that.

BackforGood Thu 18-Jul-13 19:00:17

When we booked, we were told they can request that the rooms be close, but not guarantee it. I'm assuming they are going to be fairly close, as surely it makes a lot of sense for them to put "minors" near to their parents, from their point of view. Not many places would let U18s make a hotel booking without adults, so I am assuming they will put our dc near(ish) to us, or we can't really be expected to supervise them that closely, can we ?

KittyVonCatsworth Thu 18-Jul-13 19:02:41

At 15 and 11, I personally wouldn't be too concerned. They'll enjoy it more for the level of freedom they have.

Have a great holiday xxx

uselessinformation Thu 18-Jul-13 19:14:14

Unless there is an option to pay extra for something then the holiday company will only put in a request. The won't guarantee. You could try e-mailing the hotel direct though.

Not to scare you OP, we went to Majorca 2 years ago, the hotel was HUGE and our DCs ended up being an 8 minute walk from our room. I was less concerned because they were 10, 12 and 17, but I would have liked them to be nearer. As I said before it was down to having an apartment and a room, rather than 2 of the same. Hopefully you won't have that problem.

Tittypulumpcious Thu 18-Jul-13 19:24:41

I work in travel also and although it is a request hotels will usually allocate rooms side by side if the party is booked together. Have a lovely holiday!

NoComet Thu 18-Jul-13 19:35:54

Be warned, you may have to lie. Reception said we had to have an adult in each room (DCs 11 and 14).

We smiled and nodded, DDs have had their own room aged 4 and 7, so I was hardly going to worry about them now. We tale PX radios and we keep one key as DDs have been known to leave them in their room.

Both times we have had adjoining rooms.

In between we have had aparta hotel rooms which are great as you get kids beds in the lounge area and a bedroom.

Trills Thu 18-Jul-13 19:37:10

It would be foolish of them to promise it.

Lots of people may have booked for 2 weeks, or for weeks that don't run to the same timescale as yours, and if they are very busy it may be that on the day when you arrive there are not two newly-empty rooms that are next to each other.

It's not as if all the rooms become empty on Saturday morning and they can just pick who goes where.

tuttifrootie Thu 18-Jul-13 19:39:28

Thanks everyone, I may have interpreted the email in an over cynical 'yeah we'll do our best - not' kind of way.

Will try to think more positively!

WMittens Thu 18-Jul-13 20:25:08

Guess IABU then! I thought it was normal to want to be next door to your kids!

It's normal to want it, it's just unreasonable to expect a hotel to guarantee they can cater for it.

exoticfruits Thu 18-Jul-13 20:28:30

Good luck- we never managed it.

Almostfifty Thu 18-Jul-13 20:44:28

I used to work in hotels.

It was standard practice to say we couldn't guarantee it, but we'd usually manage to put people next to each other. It's more in case something happens and it's impossible to do it.

TBH, it's best to do it, as then you don't have people getting shirty at the desk. We used to bend over backwards to accommodate people as much as possible, as it made our lworking day much easier..

I work in travel and they really do try to accommodate your request. To the poster who said you should have emaiiled earlier it wouldn't make any difference. Room plans only get done a couple of weeks in advance so an early request would make no difference.

BrianTheMole Thu 18-Jul-13 20:50:11

Its not unreasonable to want this at all, esp with the 11 yr old.

whois Thu 18-Jul-13 20:55:48

Not U to want an adjoining room, but nothing to get worked up about if they are three doors down or something at 11 and 15.

Alisvolatpropiis Thu 18-Jul-13 21:08:06

I don't think yabu to want your children in the room next door rather than down the hall. That's pretty normal isn't it?

I don't there's much you can do about it though,the hotel are trying to deliver what everybody wants at peak season,they're erring on the side of caution and not confirming the rooms will be next to each other for that reason.

GreenShadow Thu 18-Jul-13 21:28:16

We've been in this situation a couple of times recently and both times we have had rooms allocated next door to each other without us requesting it. We've even been given inter-connecting rooms without asking.

I wouldn't worry unduly - I'm sure they will put you together if possible.

kali110 Thu 18-Jul-13 21:29:23

Maybe a little bit unreasonable

Pigsmummy Thu 18-Jul-13 23:41:58

They won't get the room lists from the tour operators until nearer the time, they can't guarantee it, I would recommend being nice to them and hoping for the best. You didn't book this on the basis that they "had" to give rooms next door to each other.

UniS Thu 18-Jul-13 23:47:53

next door or across the corridor or round the corner... unless you already know the hotel lay out you can't know if they physically CAN allocate you two rooms of appropriate size and lay out. If its very important to you you need to be booking with it in mind and up front.

primroseyellow Fri 19-Jul-13 00:01:24

YANBU but IME it's fairly typical.

Eastpoint Fri 19-Jul-13 07:39:37

They might behave better if you aren't next door, they might be pleased you trust them now they are older. We've often had separate rooms & never had any major problems.

arabesque Fri 19-Jul-13 10:34:12

In fairness, hotels usually offer family rooms. I guess their reasoning is that if the kids are old enough to no longer require a family room then they're old enough to sleep a few doors down from their parents. Maybe warn the 15 year old that if there's any nonsense or loud fighting you and dh will split up so that there's an adult in each bedroom.

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