To be annoyed with the hospital?

(44 Posts)
ANormalOne Wed 10-Jul-13 09:00:29

Ended up walking out of hospital last night with my 5 month old DD - poor thing was exhausted and had been refusing feeds all day with a high temperature - there was only one other family in the A and E waiting room with us as it was around 3 in the morning, so it wasn't heaving, and we were made to wait for over three hours, we didn't even see a triage nurse. Managed to get a doctors appointment for her today and she seems to be picking up, thankfully.

I get that there's issues with staffing, but surely that's a ridiculous amount of time to have to wait with a sick baby?

OhThePlacesYoullGo Wed 10-Jul-13 09:05:14

Just because there weren't other people in the waiting room doesn't mean that it wasn't full. You don't know whether there were other kids with life threatening injuries or illnesses who were being seen.

Sirzy Wed 10-Jul-13 09:07:07

If you were happy to walk out then you obviously weren't that worried.

When staff where helping save my sons life it took them a few hours (on 2 occasions) I am sure other people got bored waiting then!

Hospitals are usually fab with getting babies and small children seen. If you didn't even get triaged then I expect they were busy with an emergency.

MrsHoarder Wed 10-Jul-13 09:11:39

YABU

If it wasn't that much of an emergency you should have called OOH rather than go to A&E. For all you know they had had several casualties arrive in a critical condition in ambulances (often a separate entrance to get to resus faster).

Note that that doesn't mean you would have been seen faster if you rang 999.

crashdoll Wed 10-Jul-13 09:11:39

YABU and also, it's not an accident or an emergency if you walk out because the wait is too long.

CandidaDoyle Wed 10-Jul-13 09:12:35

Did you try calling your out of hours doctor to ask for an appointment?

Gobbolinothewitchscat Wed 10-Jul-13 09:13:02

This kind of thing annoys me so much. DH is a dentist and had a child patient with severe mental and physical special needs in yesterday. He booked an hour for the appointment which should be more than enough time but the child understandably had a total melt down and was very distressed. DH's morning clinic ended up over running by half an hour but still some twats complained bitterly - even though they were advised he was running late ( not the reason) and offered the opportunity to rebook as soon as they arrived.

Healthcare professionals aren't usually sitting in a ward or surgery with their feet up - they're normally late for a reason.
Presumably DD was triaged when she got there anyway so if she had been assessed as seriously ill, then someone would have seen her sooner if possible.

ANormalOne Wed 10-Jul-13 09:13:59

I get that they may have been helping others who needed it more, but surely there should have at least been a triage nurse available? She wasn't even looked at so had it been something serious she would have been left for over three hours, there wasn't any staff around that we could see aside from a receptionist who wasn't there most of the time.

I wasn't happy to walk away, but I guess IABU.

pizzaqueen Wed 10-Jul-13 09:15:12

yabu

was it an accident? and seems it wasn't an emergancy if you walked out and went home?

did you call nhs direct or out of hours first?

they may have been dealing with many other emergancies behind scenes.

arethereanyleftatall Wed 10-Jul-13 09:16:33

Triage are fantastic at seeing babies and children in priority order. if there was a problem they would have seen you straight away.
It sounds like your DC is fine which is great. A & e wasn't the right place to take her with her symptoms, it should have been the doctor.

Sirzy Wed 10-Jul-13 09:18:24

Did you ask how long it was going to be? Tell the receptionsist you were worried?

Sometimes in A and E they have actual emergencies. They may take multiple members of staff to deal with. Shit for people waiting but more shit for the person needing that attention. Fwiw at one point DS was being treated by 3 doctors, 4 nurses and had some HCAs running around/looking after me. I am very sorry for anyone who had to wait longer than they deemed acceptable though!

ANormalOne Wed 10-Jul-13 09:21:20

NHS direct told me take her in because she hadn't had any liquids for 12 hours and has had issues with feeding previously . We have managed to get some fluids in now with a syringe, but she's still unwell. Looks like IBU and don't really understand how hospitals work, at least I'll know for the future. smile

Gobbolinothewitchscat Wed 10-Jul-13 09:21:49

If there was no triage, something exceptionally serious must have happened last night.

Hopefully you will accept that it was reasonable of them to continue dealing with this extremely serious incident(s)?

I presume that if you had thought that DD was becoming more ill or had appeared very ill when you arrived then you would have kept chasing things up with the receptionist?

arethereanyleftatall Wed 10-Jul-13 09:22:13

By high temperature do you mean 40, or thereabouts? If so, than I'm surprised you weren't seen.
If you mean 38 or thereabouts then YABU and wasting a&e time.

arethereanyleftatall Wed 10-Jul-13 09:23:56

Sorry, cross post.

Onesleeptillwembley Wed 10-Jul-13 09:27:58

Well she either wasn't ill enough for A&E or you were negligent taking her home. Either way, you're way out of order.

ANormalOne Wed 10-Jul-13 09:28:28

Gobbo, I accept that now. Like I said, I obviously don't know a lot about hospitals and this has been a learning experience.

I did ask the receptionist a few times how long it would be and she just told me I would be seen soon, I'm overly polite so I definitely wasn't shitty with her and I did let her know when we left so she didn't worry.

Her temp was going between 37-39, I'm a first time mum and she's had loads of feeding problems, so I probably just worried for nothing.

Sirzy Wed 10-Jul-13 09:29:17

Glad she is on the mend now

Gobbolinothewitchscat Wed 10-Jul-13 09:30:58

I am glad DD better now - meant to say that in my first post.

ANormalOne Wed 10-Jul-13 09:32:57

Thanks. Her temp is down bit she's still gagging when she feeds, I'll just have to see what doctor says. smile

HappyDoll Wed 10-Jul-13 09:33:51

YABU but you obviously realise that now. I hope DD is perking up today.

It might be a good idea to talk to your GP about OOH options and what you should do if the same thing happens again, NHS Direct are not the best source of advice at the moment and I have found them to be overly cautious which leads to a real push on A&E services.

ANormalOne Wed 10-Jul-13 09:36:13

I will do Happy, they told me her high temperature was enough of a concern to bring her to A & E. I think thr air conditioning in the hospital helped cool her, this heat doesn't help.

arethereanyleftatall Wed 10-Jul-13 09:36:39

Don't worry, it's scary being a first time mum, they're just so very previous. glad she's ok.

arethereanyleftatall Wed 10-Jul-13 09:37:36

Precious

Sirzy Wed 10-Jul-13 09:41:08

Maybe worth trying to buy a fan to keep her cool during this weather? And keep offering milk (and water if needed) little and often?

This weather isn't quite as nice when you have a baby who doesn't like the warm!

ANormalOne Wed 10-Jul-13 09:44:58

Yeah, we have one but she just wasn't settling. She's strggled to feed since she was born, she continuously gags and chokes on liquids. Doctors have told me it's likely she'll grow out of it but it makes it difficult to keep her hydrated sometimes.

SalaciousBCrumb Wed 10-Jul-13 09:47:50

Well done for taking YABU so well, by the way!

Message withdrawn at poster's request.

MrsHoarder Wed 10-Jul-13 09:49:19

Glad she's OK, and NHS direct sending people to A&E who should see the GP/GP when they should get something OTC at the pharmacy is another rant entirely.

ovenbun Wed 10-Jul-13 09:52:46

just as a heads up, although there may be very few peole in the waiting room, the emergency/ambulance cases will go straight to the stabilisation areas so you would not see them.
It is unusual that you didnt see a triage nurse, however if there are several cardiac arrests or a road traffic accident involving a few people all hands may be on deck. Hope that helps explain.

Hope DD is feeling better and you have seen the gp, if you havent been gien one already i would ask for a speech and language referal or feeding clinic referal..i know this sounds strange but the SALT specialists look at feeding and feed aversion issues such as gagging etc and may be able to help you with different strategies to keep little one feeding xx

I think not even seeing a triage nurse within 3 hours is pretty disgraceful actually. There may have been issues with staffing, emergencies, etc but it's still very poor to not even assess a sick baby in that time. The op's child was OK but what if she'd been more seriously ill?

ANormalOne Wed 10-Jul-13 09:56:08

Thanks OvenBun, I'll look into that. smile

HandMini Wed 10-Jul-13 10:41:09

I think it's odd that a baby was brought in and no triage was carried out for three hours.

Has anyone else ever experienced that?

I've been to A&E twice in my life, once for myself, once for DD. Both times we were seen and assessed within half an hour, then waited probably one hour for the treatment element.

Mia4 Wed 10-Jul-13 13:08:39

Get some syringes OP, they're good for giving medicine and other liquids if needed. It's strange you ddn't see anyone but you don't know what's going on behind the scenes. When my DS had appendicitis as emergency we taken through AAU, not A&E. A lot of people get bumped from there and other places and don't seem to go through A&E because they are in a critical situation.

Mia4 Wed 10-Jul-13 13:09:29

Also did you ask back at reception? Surely you would have after a while, not just left? Did they not say anything?

ANormalOne Wed 10-Jul-13 13:12:51

I did ask at the reception several times, she just kept telling me that someone would see me soon then kept disappearing. Which I guess now was her probably trying to find someone to see me.

fasterthanthewind Wed 10-Jul-13 13:18:41

IME it can take AGES to see a triage nurse, even with a baby...

Receptionists don't appear to triage at all, though maybe they do something magical that I don't know about (without asking for ANY information about the patient). And we've waited at least an hour every time - apart from when I went to Addenbrookes with acute acute eye problems, where they seemed to have a triage nurse at reception who asked what my problem was, and I was seen in 2 minutes...

I am also very surprised that you didn't get to see a triage nurse at all in 3 hours with a young baby. That is very bad. I don't think YABU to expect to see someone in that time. At the very least, the receptionist should have explained that there was a problem behind the scenes and there would be a longer than average wait, but you would be seen asap. I'm glad to hear that your baby seems better now.

Nanny0gg Wed 10-Jul-13 14:22:34

Blimey! Do people ever RTFT??

The OP was told to go to A&E, she didn't just fancy a midnight visit!

And (possible)emergency or no, she should have been seen by a triage nurse. If people aren't seen, how do you judge whose problem is the more serious. Whole point of triage.

Also, presumably the receptionist could have advised that there was something going on, so the OP could make an informed decision.

If her baby had been really sick (and who would have known?) this could have been a very different AIBU with very different responses.

So actually, OP< YANBU at all.

Idocrazythings Wed 10-Jul-13 14:25:30

I too think its odd you didn't see any nurse at all for three hours and that is wrong. The hospital has a duty of care to all patients that walk through the door and no matter what is going on "out back" they should be at the very least assessed and triaged. If no staff are available then surely it should fall to the hospital nurse manager to help out. It is dangerous.

BoysRule Wed 10-Jul-13 14:30:47

Glad she is OK. Just to add, whenever we have called NHS Direct about DS (only a couple of times!) they have told us to go to A&E and IMO he didn't need to. We called once when he had croup (neither of us had ever heard of it or knew the symptoms) and they got a paramedic out who then told us to go to A&E. This was the middle of the night, we weren't seen in A&E for 2 hours by which time he was fine.

We are now very cautious of ringing NHS Direct but it is very hard with your first.

3littlefrogs Wed 10-Jul-13 14:35:27

You do need a proper referral to investigate the swallowing issues.

proudmum74 Wed 10-Jul-13 14:57:38

DD has sadly had lots of experience of A&E, usually via blue lighted ambulances that take her straight to a trauma room, so agree with others who say you don't tend to see the real emergencies in A&E

Having said that, I thought I'd share my first A&E experience with you to make the OP better- when DD was about 6 weeks old (& being a PFB), we took DD to A&E in the middle of the night with breathing problems, at the time she had quite a serious heart conditions so was seen fairly quickly by a junior doctor, who promptly summoned the consultant. As soon as the Consultant arrived to examine her she let out an almighty fart, after which she was absolutely fine! To say I was mortified doesn't really cover it...blush wink

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