To think she should know my order by now?

(134 Posts)
KatyTheCleaningLady Fri 24-May-13 08:26:59

(This is sort of lighthearted. I'm not actually bent out of shape over it.)

Every morning (well, about four out of five weekday mornings) I go to my local Greg's and I order the exact same thing. I smile and I say:

"Good morning! I'd like a bacon roll with a little bit of brown sauce, a chocolate eclaire, and a white coffee with three sugars, please."

Most mornings, the same woman takes my order and, even though I've probably said these words to her two dozen times over the past few weeks, she always looks at me as if she's never seen me before, and she has to ask at least once while preparing my order a question like, "Do you want sausage?" or "Do you want brown sauce?" or "How many sugars?"

There's another woman who works there who does seem to remember me, even though she rarely takes my order. She also offered me a loyalty/reward card thing where you get stamps for a free coffee, because she recognized that I'm a daily regular. I must have been in there a dozen times (served by the forgetful woman) before I even knew they existed.

Is the forgetful woman winding me up? Or am I just deluded to think that someone should remember me (the really tall American who has the exact same thing every morning)?

Also, if Greg's is on your Bingo card, you're welcome. I'll try to come back and drip feed something about parking in here, later.


VivaLeBeaver Fri 24-May-13 08:29:39

Firstly I'm wondering how many teeth you have left? grin shock

Bacon buttie, eclair and 3 sugars every morning!

Mmm, some people have very bad facial recognition. I'm one of them - she maybe doesn't recognise you.

RubyGates Fri 24-May-13 08:30:30

You get your sugar put in for you?
Our Greggs is a sugar-it-youself establishment.

(I'd ask anyway even if I knew what you had because a) she's proabably been trained to, and b) you might have changed your mind)

jacks365 Fri 24-May-13 08:31:43

My sister was mortified when she walk into costa and they had her coffee waiting for her, it made her realise how stuck into a routine she'd got and also how much it costs her, she'd have loved a woman like that. On the flip side if you ever fancy changing your order it will be easier.

Nothing more annoying than regulars at a busy cafe who expect staff to remember their exact order. I used to hate it and pretend I didn't know just to wind them up. (Unless I liked them. But not much cause for banter in greggs really)
And do you really have a bacon sandwich and an eclair for breakfast every single day? <judges>

CaptainJamesTKirk Fri 24-May-13 08:33:00

That's one hell of a breakfast... Next time say 'my usual please' and see if she does know.

Sirzy Fri 24-May-13 08:33:51

I used to work in Greggs, hundreds of people come through the doors every day so some 'regular' customers and their orders probably aren't remembered.

Alibabaandthe40nappies Fri 24-May-13 08:34:06

British serving staff don't seem to do the thing that happens in the US where you go somewhere once and they remember you and what you had the next day.

I think she does recognise you but she just can't be arsed to retain any information. Which is probably why she is working in Greggs <awaits flaming>

KatyTheCleaningLady Fri 24-May-13 08:35:24

I expect to have to state my order upon entering. It's that she looks at me as if she's never seen me before, and then has to clarify something about the order every single time. Like, she often asks if I want sausage. I've never ordered sausage. I just said bacon.

I know some people are bad at faces, but I'm also very tall and have a foreign accent.

I'm just thinking good job you're tall with that lot!

Or is this a wind up? I mean who'd have that breakfast so often? hmm

TanteRose Fri 24-May-13 08:36:54

agree with Alibaba

OTOH, I could just do with a bacon roll and eclair grin (its late afternoon where I am!)

btw, did you get to go to your music festival, Katy?

cozietoesie Fri 24-May-13 08:36:57

I would prefer it that way. I take likings for things but then change after a week or two. I get quite put out when someone tries to anticipate what I want because you feel so mean when they're all pleased at remembering your order and you want to say No Thanks.

musicposy Fri 24-May-13 08:38:09

You have bacon roll, a chocolate eclair and three sugars in your coffee, all for breakfast?
And yet I'm the one with hardly any teeth left. There's no justice in this world wink

Whilst I have my judgey pants on grin, do tell us about the parking!

Alibabaandthe40nappies Fri 24-May-13 08:38:47

Blimey stop having a go at the women about her breakfast! If she is about to spend the day doing housework at a ferocious pace then I expect it is all burnt off pretty fast grin

KatyTheCleaningLady Fri 24-May-13 08:38:58

Alibababa, I think maybe I'm bringing my American expecations into it! I waitressed for years and knowing what the regulars wanted was very much expected. It would be bad to assume that's what they want, but to ask "the usual?" is the norm. To be honest, to do what she does in an American diner would probably make customers mad enough that they might even complain. Or at least request that they are never served by that person, again.

I wouldn't go that far. I don't think she has any obligation to remember me and she serves me what I want just fine. I just think it's weird.

KatyTheCleaningLady Fri 24-May-13 08:39:35

Yes! I eat that every day! And I'm thin. I have a very physical job.

TanteRose Fri 24-May-13 08:41:04

again , agree with Alibaba

Katy's an American - her teeth will be shining, bright Hollywood style gnashers with no cavities wink

KatyTheCleaningLady Fri 24-May-13 08:42:45

tante Bloodstock is in August and I'm definitely going!

About the parking: well, it's not that interesting. Except that I cross over a bunch of empty handicapped spots in order to enter a parking lot from a one-way street that I would otherwise have to drive a long way around the block to get to. I'm not even sure that's illegal.

TanteRose Fri 24-May-13 08:44:01

yay, have a great time smile

VivaLeBeaver Fri 24-May-13 08:47:41

I'm just jealous, I wish I could have an eclair for breakfast every day. <glares at weetabix>

Hamwidge Fri 24-May-13 08:47:56

Yanbu. I use the same taxi firm 6 days a week. They have my name and number saved. I do the same journey every day. I'm on first name terms with every driver, yet the woman who answers the phone seems completely unable to remember who or where I am. Grrr.

Otoh, I ring my local takeaway and they say 'hi Ham, are you having the usual? Are you at home or work?' blush

TheCatcherInTheRye Fri 24-May-13 08:48:30

I went into a restaurant in England with English friends, we were served by an American waitress. I thought it was great, a relief to feel welcomed and looked after. My English friends felt uncomfortable. Your woman is probably meeting the expectations of the majority of her customers, sadly.

CaptainJamesTKirk Fri 24-May-13 08:48:39

In sure she recognises you and knows your order... Bit just can't be bothered, or she has memory issues.
The coffee shop lady at my local train station knows exactly how everyone takes their coffee... And I mean virtually everyone. You get to the front of the queue and she'll say 'it's a medium latte, no sugar is it?' and then immediately look to the people behind 'tea, 2 sugars for you'. She amazes me! smile

raisah Fri 24-May-13 08:51:54

Change your order to throw her off track next time. Ask for 2 sugars and a porridge, see if she wakes up.

Im just as bad, pret almond croissant (yummy) or porridge & a coffee.

MrsOakenshield Fri 24-May-13 08:54:08

it does sound a tad odd. However, I think all it does is highlight the difference between US and UK waiting staff (or similar) - she will be paid minimum wage, regardless of whether she does a good job or not, an American waitress or server will also be paid minimum wage, but if she does a good job could earn a decent amount in tips.

I actually wish we could have Amercian standards in our shops and cafes, it is so depressing the service and attitude you get in many places.

wigglesrock Fri 24-May-13 08:55:18

I used to have a breakfast like that before I did my cleaning job. Can't do it anymore but, I'm envy

I'm not one for over familiarity, I know I'm a bit rude - maybe you have a doppelganger and she's not sure which one you are smile

RedPencils Fri 24-May-13 08:56:51

I've just put in half a stone thinking about a bacon roll and an eclair every day. envy

Some people just don't retain this sort of information, I'm one. I've been married for 10 years, see PILs a couple of times a week and I still have to ask FIL if he wants sugar in his coffee. We've got 4 light switches in the hall, had them for 15 years and I just can't remember which is for the landing. You take your chances when I do the tea round at work.

HighBrows Fri 24-May-13 08:57:43

Katy your American sensibilities will catch you out every time!
Waiting staff are rarely as good this side of the water! and even worse in Ireland

I bet your teeth are amazing despite taking all that sugar in your coffee! grin

Jacksterbear Fri 24-May-13 09:01:52

In my local cafe they don't come over to take my order any more; they just come over with my usual coffee! Kind of nice to be remembered but occasionally I might want a tea or hot chocolate!

Ragwort Fri 24-May-13 09:04:51

Also agree that in many places British service is just so awful and off hand, can't you find somewhere else for breakfast where your custom will be appreciated grin ?

Spice17 Fri 24-May-13 09:05:13

Same think used to happen to me. Sandwich shop and I went in about 1-2 times a week, small place and they knew who I was but I ALWAYS had to say 'Cheese, chive and onion brown roll with salad please' Felt like a dick saying it after a while......

Spice17 Fri 24-May-13 09:05:30


WorraLiberty Fri 24-May-13 09:05:46

I'm tall and American, therefore they should remember me? grin

Mornings seem to be a very busy time in those places and I don't think you can compare standing behind a counter, churning out order after order with waitressing really.

Hamwidge Fri 24-May-13 09:11:57

It can backfire though! I was at a swanky afterparty once, people were buying 10 drinks at a time (all doubles). I tried to discreetly buy myself a drink, the barmaid said 'same again?' Pointing at my glass. I said yes, she then went on to pour a huge range of doubles, shots, vintage whiskeys etc. I nearly fucking died on the spot. blush luckily I was rescued before I had to go in the back and wash up!

Sparklypinknails Fri 24-May-13 09:12:20

She might remember you but she'll be told to ask every time just in case that day you change your mind. When I worked in a supermarket cafe, I had to ask every customer all the little extra bits because if my manager was listening in, I'd get shit for not doing it. Even if it was a regular who had the same thing every single day the idea was they could always change their mind. I'm sure people thought it was because I couldn't be arsed to retain information but it was actually because I couldn't be arsed with the lecture about customer service and giving people choice. Remember, some companies don't seem to like their staff using their brain and try to stamp out any initiative they take. Its not all about that staff member being awkward or rubbish.

FourLittleDudes Fri 24-May-13 09:13:02

I go to greggs every Wednesday after mother and toddler to get ds3 a sausage roll (which he eats in his pushchair. Mark your bingo cards!) and the fit guy behind the counter always has one ready for him, which he's left to cool on the side so its at eating temp for a toddler. Nice man.

MadeOfStarDust Fri 24-May-13 09:13:37

Maybe if you give her a 15-20% tip she will remember you.... wink

Or.... "hiya <name> can I have my usual please?" and have a laugh about it

I have worked in a baker's before and if a customer does not indulge in any chatter, you tend to just forget them - brain is too full of faces to remember the non talkative ones...

Altinkum Fri 24-May-13 09:15:55

YABU, why do you think your going to get special recognition in her remembering your order?

I work in a busy restaurant, people are just people, they ask, you serve and everyone is happy.

MrsBertMacklin Fri 24-May-13 09:16:18

YABVVU for making me thing about Greggs sausage rolls when I have no means of access to one.

looseleaf Fri 24-May-13 09:16:33

I love Raisah's idea to change your order completely . Made me chuckle and interesting to see if that would get a reaction . But I have a feeling the lady serving isn't that focused so boringly might not react!

Lovecat Fri 24-May-13 09:20:54

I've been watching the Greggs documentary series and I'm wondering where they found all these happy, loving their work, thrilled about pies staff from.

Certainly not in our local branch, the mardy moo behind the till there barely acknowledges you and every part of your order is questioned in a tone that suggests you're insane (you want a steak bake ??). She has a trainee there who is cheerful enough and doesn't make you doubt the provenance of every item in the store but I'm sure it'll be beaten out of her eventually....

The guy in the station coffee shop, however, remembers EVERYBODY and has their order ready pretty much the minute he sees you step onto the platform.

BalloonSlayer Fri 24-May-13 09:20:54

Perhaps she can't understand why an American would have brown sauce?

< impressed at the way you have embraced British culture >

Actually though I would be embarrassed if someone knew exactly what I was ordering . . . I'd think it meant I was really boring and set in my ways and everyone knew never to expect anything new from me. sad Which is true actually

ENormaSnob Fri 24-May-13 09:29:05

I think that sounds an ace breakfast grin

Prefer a Bavarian slice to an eclair though.

Do they do Bavarian slices in Greggs? I haven't been in for an age.

Oh yes randomly change your order to see her face grin

KatyTheCleaningLady Fri 24-May-13 09:37:34

I am chatty and friendly, and most people seem to like me, and recognise me.
I prefer to state my order every time, because I may change my mind, eventually. But the way she asks if I want sausage is weird.

It's a fantastic breakfast. I can't eat when I first wake up, but by the time I drop the kids off, I'm starving. This sets me up for the day.

I sit in my car, eat, and check mn on my phone. smile

justmuddlingalong Fri 24-May-13 09:39:38

If you go in that often and haven't yet noticed that it's Greggs and not Greg's then personally I think you've got a hard neck to complain about staff not remembering you or your order. wink

WorraLiberty Fri 24-May-13 09:39:47

Perhaps you're similar to another customer who has sausage?

She probably annoys the hell out of the other one by asking if she wants a chocolate eclaire grin

It's good to have protein first thing. It's the sugar content that's high. But if, like you say, you have an active job then it's not a problem.

She's probably just jealous that you eat that for breakfast every day yet are tall and thin with all your own teeth grin

HandMini Fri 24-May-13 09:48:05

YANBU. I reckon she should know your order by now, or at least recognise you and check you want the same thing. She's maybe a bit sleepy if you're doing this fat and sugar transaction very early (or just a bit chippy because she hasn't had her eclair and coffee yet). <<slavers at the thought if an eclair>>

MorrisZapp Fri 24-May-13 09:48:34

Sounds like indifferent service to me, typical of uk. But at least she knows her job, unlike the effing muppets in my local Bagel Factory who stand there looking blank until you ask them if you could possibly have a bagel, which they respond to as if its a special request. They work in a shop called Bagel Factory. BAGEL. But every single time, it's like wow, you want what? A Bagel? Well, ok then. I suppose I could get you that.

I took my sister there because she didn't believe me. They blanked her too, I was pissing myself smile

ephemeralfairy Fri 24-May-13 09:49:32

Yes, service is bad here compared to America. But retail/catering jobs really are the lowest of the low. I know, I've done most of them. Minimum wage, bad managers, no respect and customers who either treat you like a robot or are spectacularly rude. It's kind of no wonder that staff tend not to do the whole bonhomie thing.

CloudsAndTrees Fri 24-May-13 09:50:45

I used to work in a baguette shop when I was a student. People would come in every day asking for exactly the same thing, but during the breakfast and lunch rushes, there is no way I'd have remembered what people had. It was just too manic in a tiny little shop trying to get everyone served and out the shop as quickly as possible.

If it were a sit in cafe you might have a point, but any shop that regularly has people queuing out the front door as Greggs does, does not employ waitresses, so it's not the same.

justmuddlingalong Fri 24-May-13 09:52:48

She's probably only working in Greggs between TV and film jobs/modelling shoots and recording contracts...

D0oinMeCleanin Fri 24-May-13 09:53:25

Having worked in a takeaway for the last four years, do you have any idea how many 'regular' customers this lady will have every morning?

Chances are she does remember you but your order is very similar to another regular customer who comes in at a similar time.

I gave two people the wrong order not long ago because they were both regulars, both came in at the same time and each ordered what the other normally orders, because of things like I this I always try and double check what people want. Some regulars will order the same thing every night for months and then suddenly expect you to know when they fancy a change and look at you all confused when you just ask for their money because you've already put their order in the till.

Do you really eat a chocolate eclair for breakfast???

I hope you brush your teeth after all that.

KatyTheCleaningLady Fri 24-May-13 10:03:23

Yes, I do. And no, I don't brush my teeth after.

KatyTheCleaningLady Fri 24-May-13 10:04:08

Americans like something sweet with breakfast. Mmmmmm.... Coffee cake....

MadeOfStarDust Fri 24-May-13 10:07:47

mmm - I don't see the difference between a chocolate eclair and a pain au chocolate/croissant/bowl of choco-whatevers.....

and you shouldn't brush your teeth straight after breakfast - you should always do it before (BIL is a dentist)

theoriginalandbestrookie Fri 24-May-13 10:09:09

Wow seriously this is what you have for breakfast, I'd be huge if I ate that. I can't even get a scone from our canteen anymore as it mucks up my blood sugars.

I'm always surprised and delighted when the canteen staff remember my coffee order - regular americano with 1/3 hot skinny milk - as it's a bit of a mouthful, but I wouldn't expect them to. I bet she has loads of customers, what happens if one morning you want a donut rather than a chocolate eclair ?

KatyTheCleaningLady Fri 24-May-13 10:15:52

Like I said, I don't mind stating my order every time. It would be nice if they greeted me with "Good morning. The usual?" but it's not important.

But for her to ask if I want sausage or brown sauce when I repeat the exact same thing every day, and say "no, bacon/yes, a little brown sauce, please" every time, does strike me as odd.

DottyboutDots Fri 24-May-13 10:20:11

That's a heap of sugar everyday. How's your blood sugar level measuring?

jollyhappy Fri 24-May-13 10:20:21

My local greggs are great - they know my order and I don't go there every day.

I got to know them during my pregnancy where I would go a bit crazy and order 2 of everything... and they are the most lovely staff in the world. And when I was working for the worst boss in the world it was lovely speaking to some nice people before I had a day of dealing with someone awful.

Love getting my morning coffee from my local greggs.

Loved taking my new born into see them.

Love having a chat with them.

KatyTheCleaningLady Fri 24-May-13 10:23:30

I don't think a coffee with sugar and a pastry are a big deal, especially as I have it with fat and protein and then do several hours of physical labour.

jollygoose Fri 24-May-13 10:29:18

many years ago working at a reception desk one regulr was an olympic yachtsman who was very up himself, I always pretended not to recognise him and made him spell out his name every time. A battle of wills which I really enjloyed.

Sparklypinknails Fri 24-May-13 10:29:32

*Like I said, I don't mind stating my order every time. It would be nice if they greeted me with "Good morning. The usual?" but it's not important.

But for her to ask if I want sausage or brown sauce when I repeat the exact same thing every day, and say "no, bacon/yes, a little brown sauce, please" every time, does strike me as odd.*

Several people who've worked in similar jobs have given you perfectly normal reasons as to why she still asks you everyday. Its really not that odd at all.

Sparklypinknails Fri 24-May-13 10:29:54

And bold fail as usual haha. When will I learn?!

FourLittleDudes Fri 24-May-13 10:31:55

I haven't Pepsi max, a twix and a double decker for breakfast every morning, its that better of worse than a greggs breakfast?

Belmo Fri 24-May-13 10:36:30

I worked in Greggs for ages. We'd get about 300 customers in for breakfast every morning, all ordering slight variations of the same thing, and most did get the same thing everyday. I used to remember all the regulars orders, but that would be the ones who'd been coming for a few months. I'd still check though - people change their orders, plus once you've put something on the till it's a bit of a pain to change it.

KatyTheCleaningLady Fri 24-May-13 10:37:30

I've worked in similar jobs. I would have been chewed out (by some customers, certainly not all) for similar.

I don't think it's a big deal at all. She's nice enough, and if her memory isn't great, that's ok, because everybody deserves to make a living. She does her job well enough.

I just think it's funny that she does this every day.

Sparklypinknails Fri 24-May-13 10:40:49

Its a lose lose situation sometimes for customer service staff I think. You would have been told off by customers for not remembering their orders, I would have been told off by my boss for daring to remember customers' orders and not ask the little details every time. Everyone who is assuming she has a bad memory etc is kind of annoying me a bit because I bet that's what my regulars thought about me when I was just browbeaten into asking every thing every time like a robot. So glad I don't work there anymore anyway smile

Belmo Fri 24-May-13 10:41:03

Ah see the sauce thing is not odd. She will serve a couple of hundred people every morning, most of whom will come in every day, most of whom will want red or brown sauce on their roll. I have a great memory, but I never remembered what sauce people took, until they'd been coming in for at least a year!

ThingummyBob Fri 24-May-13 10:41:17

She is either really dense or just doesn't like you Op.

Its easy to remember repeat orders after a while. Repetition is everything.

I haven't worked in my local for a few years now but I can still remember what everyone drinks in there blush

jollyhappy Fri 24-May-13 10:45:08

Belmo do people who work at Greggs eat Greggs food?

I'm interested. What did you have for lunch for example?

What was your fav food from Greggs?

GladbagsGold Fri 24-May-13 10:46:01

Have you ever parked in a P&C space without a child? Laughed at a bunting display? Read the Daily Mail? Downed a Fruit Shoot in one? I think she has seen you commit one of these terrible crimes and this is her revenge.

MrsBodger Fri 24-May-13 10:46:26

I worked in a clothes shop years ago and so many of the customers were so rude. So when I was on the till, I perfected the art of giving change in such a way that it fell all over the floor . . . So childish, so satisfying.

I'm sure your Greggs lady is doing it on purpose.

FringeEvent Fri 24-May-13 10:48:05

This thread has brought back memories from when I used to work at Maccy D's as a student in 1998. There was a lad who used to come in frequently with his dad, he'd always order the exact same thing: 3 hamburgers with nothing but ketchup, a large fries, and a large still Fanta with no ice. Someone would always spot him waiting to cross the busy road opposite us and get his order through to the kitchen, I often wondered if he was baffled to find his order ready waiting for him when he reached the counter! Never discovered his real name; we all knew him as "Three Hamburgers Only Ketchup".

lougle Fri 24-May-13 10:48:45

YABU. For you, it's part of your routine. To her, you're a customer to serve and you have a right to choice (even if you know that you'll choose the same thing).

P.S. We don't have 'handicapped spots' here. We have designated parking spaces for blue badge holders, or 'disabled parking spaces'. Handicapped is offensive to many disabled people and 'handicap' only belongs on the golf course wink

KatyTheCleaningLady Fri 24-May-13 10:49:13

I'm pretty sure I'm wasting my time saying "a little bit of brown sauce," too. It's just an American habit to order exactly what I want. But I know that I am getting the standard squirt of sauce, regardless. grin

I don't think it's just a tipping thing in America. Customers simply expect to be made to feel special.

I don't think service is actually bad in the UK. There's less singing and dancing, but I get what I want.

I don't accept anything less, though. I specify what I want, and if I'm going to pay, I insist on getting it.

I'm nice about it, and I'm a good tipper. But I won't just sigh, grumble under my breath, and then pay if I haven't gotten what I asked for.

This lady gives me what I want and is friendly enough.

gallifrey Fri 24-May-13 10:50:09

I used to work on a deli counter and a man would get the same stuff every week. one day we saw him in the shop and did his stuff for him and just put it on the counter ready when he got there. We thought he would like it but he seemed really annoyed!

StepAwayFromTheEcclesCakes Fri 24-May-13 10:52:04

erm we prefer to use the term disabled rather than handicapped in UK, just sayin

KatyTheCleaningLady Fri 24-May-13 10:58:19

Thanks for pointing that out. I think I say disabled badge, but still have the habit of saying handicapped spaces. I don't see the inherent difference between the two terms, but if it jars or offends, then I will be more careful.

I guess it's like calling Chinese /Japanese, etc. Oriental. That would be offensive to Asians in the US.

Belmo Fri 24-May-13 11:01:13

Everyone does yeah, staff get a 50% discount. I've lost 2 stone since I left!! It's impossible not to just grab a cake on your break if you're greedy like me.
Cheese and onion pasties, probably (I'm veggie) but I haven't had one since I left, it'll be years before I can stomach another one!

ephemeralfairy Fri 24-May-13 11:02:35

Also a lot of the time these big chains live in constant fear of the 'mystery shopper; a Stasi-esque figure who is sent by Head Office and will mark stores down if their staff don't stick to a very formulaic interaction with the customer.

StuntGirl Fri 24-May-13 11:25:39

It's Greggs. She will serve hundreds of customers for the breakfast rush alone, many of whom will also order the same thing every day. Is she supposed to remember every single one of them too, or is it just you who is special?

It's not a cafe or a restaurant, and she's not a waitress. It's a conveyer belt where she churns out hundreds of pasties, sausage rolls and doughnuts every day.

Perhaps her manager doesn't like staff making assumptions about customers orders. Perhaps she did it once and a customer wasn't happy. Perhaps she thinks its polite to ask everyone. Perhaps as fairy says she's simply following the script so if she gets mystery shopped she'll pass. Perhaps she's a jobsworth who couldn't care less. Who knows?

KatyTheCleaningLady Fri 24-May-13 11:31:45

I think all customers are special, and should be made to feel as such. Obviously, if she can't remember something, no big deal.

She's not following a script. There's no general script for the others that I can see.

I've done similar jobs, both waitress and carry out counter. Also various retail. Remembering everyone's order isn't expected. But, asking five seconds after someone orders bacon for the umpteenth time if they want sausage is kinda weird.

justmuddlingalong Fri 24-May-13 11:38:31


Sirzy Fri 24-May-13 11:43:12

Nothing weird about up selling. It is what is expected in these places because they are working to targets.

KatyTheCleaningLady Fri 24-May-13 11:44:50

justmuddlingalong I ordered an éclairs, not a fucking jammy dodger.

KatyTheCleaningLady Fri 24-May-13 11:45:48

She's not up selling. She's asking if the roll I ordered is sausage, or gets brown sauce.

KatyTheCleaningLady Fri 24-May-13 11:46:39

Oh, I guess I want multiple éclairs.


Jan49 Fri 24-May-13 12:06:04

I'm a bit shocked that you eat that daily and eat it in a car. A chocolate éclair is not just a 'pastry' is it? It's chocolate and cream and pastry. Are you quite young? Just asking because some people get away with rubbish food in their 20s-30s but then start to pile on weight if they continue that kind of diet.

Is it possible she asks about the sausage because it would be more expensive if you had that as well, just trying to sell you something extra? I think you should change your order, if only to see what reaction you get. You could confuse her by saying "no sugar in the coffee, I don't take sugar".grin

Sidge Fri 24-May-13 12:12:44

I've never been to a Greggs


What am I missing?

KatyTheCleaningLady Fri 24-May-13 12:14:18

No I'm 43. I am a healthy weight.

I won't claim it's a nutrient-rich breakfast, but it's not poisonous. A lot of sugar, sure, but I burn it off. Not sure why eating in a parked car is worse than at a table.

I don't eat much the rest of the day.

OrangeFootedScrubfowl Fri 24-May-13 12:18:43

I am more surprised that you have the same thing every day. Don't you ever fancy muesli?

KatyTheCleaningLady Fri 24-May-13 12:21:13

I have it four times a week. If I want something else, I go somewhere else, and if I'm not working, I eat at home.

squeakytoy Fri 24-May-13 12:25:46

hmmm lets see.... choc eclair or muesli..... I think I know which I would prefer.. grin

Trill Fri 24-May-13 12:27:52

I am clearly too late but I wanted to say read the OPs name - TheCleaningLady and point out that you need a lot of calories to do lots of cleaning (plus I know you are a proper elbow-grease kind of cleaner).

ZacharyQuack Fri 24-May-13 12:34:13

Your breakfast sounds delicious. Bacon, cream, coffee, three of the main food groups covered.

Beamae Fri 24-May-13 12:40:50

My sandwich guy used to see me through the window and would put a jacket spud in before I even got to the door. He made me feel like the queen of lunch.

SacreBlue Fri 24-May-13 12:46:13

Your usual sounds delish smile

DS and I eat out a lot, it's our 'thing' rather than holidays, cinema, night out etc, and we have a few 'usual' restaurants

They not only remember our unusual ordering habits but our names and what events we last talked about and ask for updates. and we are in Ireland <sticks out tongue emoticon>

We do tip always as we get great service so I know that may be a factor but it is just so lovely to be remembered and have your regular custom appreciated.

WorraLiberty Fri 24-May-13 12:54:43

I think all customers are special, and should be made to feel as such.

Greggs is a huge bakery chain. It's not a restaurant, a hotel or a holiday resort where one might expect to be made to feel special.

I don't need to feel 'special'. I just need my shit in pastry so I can bugger off back to the street.

Actually, it pisses me off when people are false and have been told to make the customers feel 'special'. It's a load of shit and plenty of people don't like the falseness.

Just politeness, speedy service and even a smile (if they feel like giving a proper one) that's all I want with my sausage roll.

justmuddlingalong Fri 24-May-13 13:23:27

I agree WorraLiberty. It's takeaway fast food served in a grease soaked bag and a cardboard cup, not haute cuisine.

KatyTheCleaningLady Fri 24-May-13 13:30:30

I don't think it's asking a lot to be friendly and show appreciation for customers.

I don't think being able to remember every regulars order is necessary to make customers feel good, but being friendly and is. Don't have to have long chats, although the non chatty customers are obviously not in the mood for chat. But, a smile and an attitude that shows appreciation is important.

This lady isn't unfriendly. She's nice enough. But others in the same store have made me feel more appreciate. Especially the one who thought to give me a loyalty card.

I only get irritated if they are downright sullen. If they don't respond to my smile and friendly tone, then I don't go back and I tell everyone how miserable that place is

I've noticed that there's always a general consensus on miserable places. It's not just me.

Pigsmummy Fri 24-May-13 13:46:53

YABU but only because I now want a Greggs and have to walk past one shortly......their custard caramel doughnuts are amazing.

It is surely quicker for the server to ask "usual love?" rather than the questions? Maybe she is secretly hoping that one day you have given up sugar and cakes? (bacon sandwiches are not that bad really).

forevergreek Fri 24-May-13 14:47:39

I couldn't eat that for breakfast every day!

I'm also slim, good weight etc and wouldn't worry about the calories, but I would worry what it's doing inside to my arteries/ organs/ sugar levels! 3 sugars in tea must taste like mountain dew..

Many people have physical jobs/ day ( myself and dh included), but v few need sugar to that degree.

Maybe the greggs lady is hoping you will ask for something else one day to prevent early diabetes. ( Iv not been in greggs do not sure what they sell )

KatyTheCleaningLady Fri 24-May-13 15:13:07

It's a large cup of coffee. Bigger than an actual china cup. It's not that sweet.

Sugar isn't harmful. If you are physically active, you just burn it away.

Fat isn't harmful, either.

The chemicals in the bacon are really the only thing dubious.

I'm very tall, very active, and it's not problematic to eat a breakfast like that.

If I had something like porridge, fruit and skim milk, I would be starving in an hour.

Sirzy Fri 24-May-13 15:26:24

I never thought I would see someone trying to justify an eclair as a better breakfast option than porridge!

KatyTheCleaningLady Fri 24-May-13 15:50:21

Of course it is. wink Porridge doesn't fill me up. I just feel hungry again right away. There I'd be, scrubbing skirting boards, all lightheaded. sad

I'm pretty surprised at all the pearl clutching over my breakfast. It sticks to my ribs, and gives me energy.

When I'm home, I can graze on stuff, so porridge would be fine. But not when I'm working.

thezebrawearspurple Fri 24-May-13 16:06:11

I hate when people in shops/pubs/restaurants expect me to order the same thing I've ordered the last twenty times in a row, what if I want something different? The presumption annoys me.

Service staff can't make everybody happy, we all have different wants. If she doesn't recognise you then she probably has a bad memory. She's serving dozens of strangers in the same hour she's serving you and seeing many more throughout the day, you're not going to be as memorable as you think you aregrin

thezebrawearspurple Fri 24-May-13 16:07:16

Btw I'd love to be able to eat your breakfast everyday and not get fat!!!

StuntGirl Fri 24-May-13 16:13:01

I'm still flabbergasted at someone expecting super special sevice from Greggs. Greggs. It's cheap shit served by minimum wage staff. Seriously. Buy your sausage roll and move on!

usualsuspect Fri 24-May-13 16:14:10

YABU and I work in a cafe and do remember regular customers orders.

But I wouldn't call you a regular after only a dozen or so times.

usualsuspect Fri 24-May-13 16:15:19

Minimum wage staff deserve the same respect as anyone else.

Trill Fri 24-May-13 16:15:20

Those little sachets of sugar are about 3g, and a proper teaspoon's worth is more like 5g. So really 2 sachets of sugar is only a heaped teaspoon.

KurriKurri Fri 24-May-13 16:20:03

Maybe its company policy to try to flog a sausage to anyone who orders a bacon sarnie - like they always say 'Gigantissimo?' at you when you order a coffee in Starbucks/Costa/ Cafe Nerd whatever.

usualsuspect Fri 24-May-13 16:22:21

Maybe she just doesn't think you are special enough.

Who cares about what OP is ordering, it's not relevant to her question! Although I am totally jealous

YABU. Greggs are not allowed to be friendly grin

Cafe Nerd lol!

KatyTheCleaningLady Fri 24-May-13 16:28:09

Super special? I don't think being friendly and appreciative is super special. I also don't think having a great memory is required to give good service. The lady is nice and gets what I need.

I don't think, though, that it's any harder to give friendly, personal service than it is to be sullen and do only the bare minimum. In fact, I would find it more difficult and emotionally draining. But, anything short of actual misery and utter ineptitude, I don't much care. Dullards gotta eat, too.

That said, when I am made to feel good about the transaction, I will be a loyal customer who will do things like tweet about it and tell anyone who will listen how great it is.

usualsuspect Fri 24-May-13 16:37:44

Some customers get annoyed if I do remember their regular orders.

We can't win really.

ipswitch Fri 24-May-13 16:38:38

Maybe she disaproves of your breakfast choices and purposefully asks every day in case you have changed your mind.

usualsuspect Fri 24-May-13 16:39:21

TBH she sounds to me like she is giving you good service by asking you what you want.

melika Fri 24-May-13 16:46:46

3 sugars!!!

KatyTheCleaningLady Fri 24-May-13 16:53:06

I know she means we'll.

I would never say anything to her in complaint. She's fairly nice, with a friendly manner.

But, I really can't imagine someone coming in every day for a month and repeating the exact same thing, verbatim, every day, and not knowing that I asked for bacon, brown sauce, white coffee and three sugars. She has to confirm at least one of these things every time. grin

KatyTheCleaningLady Fri 24-May-13 16:54:06

That post was a garbled mess of poor sentence construction and stupid phone auto corrects. blush

DeskPlanner Fri 24-May-13 18:19:33

Ooh, Katy. I never realized you are American.

There was a thread about you the other day, asking if you had been to that festival yet. That makes you MN royalty in my book.

<missed point of thread>

KatyTheCleaningLady Fri 24-May-13 18:24:54

There was a thread about me?!

I have the oposite problem. I went to our local Starbucks... twice. Just to meet friends - I am not a big fan. The second time I was greeted with "Hi Angel! Do you want your usual?" I was flabbergasted that a) she remembered my name b) that one large hot chocolate with a hazlenut shot can be considered a usual. I was even more surprised a month or so later when the same lady pulled up during a rainstorm and shouted "Hi Angel, do you want a ride home?" - it took me a shameful ten minutes after declining to figure where I had seen her before...

I'd rather have a shop lady NOT remember me, than act stalkerish... (although the starbucks lady is lovely really). Especially if I was always ordering something really bad for me.

MrsBertMacklin Fri 24-May-13 18:53:20

Above post has reminded me that in my last job I had to stop going to the McDonald's drive through and bring packed lunches in, after I started relaying my order and the man interrupted with "is this the lady who always asks for extra pickles in your cheeseburgers, don't worry, i know the rest."

I swear I was only there every day because the site I was working on was in the arse end of a retail park, it was either that or a sandwich from the BP forecourt.

ImTooHecsyForYourParty Fri 24-May-13 19:10:53

I wonder how many customers she serves in a day.

I wonder how many of them come in several times a week.

I don't know how anyone remembers dozens (or more) people and links them to what they normally order. I know I wouldn't be able to.

If you were the only person who goes in there, then I'd agree with you, it would be odd for her to not remember.

There are waiting staff out there who can remember each one of their regular customers (hell, even know who's regular and who's occasional and who's never been in before!) AND know what they order, and hats off to them. (there's a restaurant we go to regularly and they know us and it's nice. And we had to change branches of mcdonalds when the drive through server remarked that we'd changed our car blush ) But I wouldn't think anything of someone not being able to do that.

DeskPlanner Sat 25-May-13 18:45:55

Yes, Katy, a thread about you !grin It was called something like, did the MNer go to the festival. A few people posted wondering the same. Then it was pointed out, that it hadn't happened yet grin . So when you do go you'd better come back and tell us all about it.

KatyTheCleaningLady Sat 25-May-13 19:35:52

Hah! I didn't see it. I'm touched that anybody cared. grin

SoleSource Sat 25-May-13 20:22:12

Greggs is a shop!

I love Americans grin

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