To expect this replacing

(45 Posts)
Chewmebush Mon 20-May-13 20:07:02

Last week I noticed the carpet on the downstairs toilet was wet. It seemed to be coming from the boiler. I contacted customer services as the house is a new build and we have only been in 6 months. They sent a plumber out who couldn't see the leak and said keep an eye on it. Over the weekend it has got worse. To the point you squelch when walking on the carpet. I contacted the site office today and a plumber came round and located and fixed the leak. It took about an hour.
Would I be unreasonable to ask for replacement flooring? It is still very squelchy underfoot. Thanks all in advance.

CloudsAndTrees Mon 20-May-13 20:09:32

On a new house you bought 6 months ago?


LIZS Mon 20-May-13 20:10:25

You can try but you'll probably be told to claim on your house insurance.

WeAreEternal Mon 20-May-13 20:16:13

I agree with LIZS, it's worth asking but its unlikely they will accept responsibility and more likely that they will say that they are not responsible and suggest that you claim on your home insurance.

Chewmebush Mon 20-May-13 20:17:45

Lizs-really? With the excess it would mean being £50 out of pocket and we are totally skint 😳

WeAreEternal Mon 20-May-13 20:33:45

I would put money on them saying they don't accept any responsibility for the fault, the leak or any damage caused, and that they/their plumber fixed the leak as a good will gesture.
They may even come up with a 'diagnosis' for the leak from the plumber that suggests that you were responsible, such as overuse or obvious tampering.

You would be well within your rights to ensure they fixed the leak, but I think you will struggle to get them to agree to replace the carpet.

I'm sure you can get an off cut cheaply, try calling all of your local carpet shops. We did this last year for a downstairs WC and got a new carpet for £15.

Chewmebush Mon 20-May-13 20:37:57

Weare- we paid extra for all the carpets and it is the same carpet throughout the house. Do you know if it would just dry out?

ArtexMonkey Mon 20-May-13 20:40:17

Can you take just the bit from the toilet up and let it and the floor dry out properly, then see how it looks?

Chewmebush Mon 20-May-13 20:43:51

Artex - yes I think that's a good idea, I will get my better half to do it :-)

Carpet in a toilet shock

Seriously though, they probably won't, but I would still ask.

WMittens Mon 20-May-13 20:52:17

Insurance probably wouldn't pay out, as it is usually 'sudden and unforseen escape of water' (i.e. burst pipes) - a slow leak doesn't qualify.

However, I would have thought it would dry out with too much issue, just keep the window open or put something hygroscopic (caustic soda) in a bowl in there, and keep the temperature reasonably high.

WeAreEternal Mon 20-May-13 20:52:32

I would lay down towels, to try and soak up as much as possible, then just leave it to dry.
Keeping the heating on (if you have a radiator in there would be great) will help.
Keeping it warm will dry it out faster.
You could also use a portable heater or a hair dryer.
I would also advise hiring a carpet cleaner such as a rug doctor or a wet vacuum if the carpet is still squelchy. They spray soapy water out and then suck it up, it is great for sucking unwanted moisture out of sodden carpets.

And make sure you keep the window open as much as possible, the fresh air will help dry it out and stop it from getting damp and mouldy.

Obviously the faster it drys out the better.
How long has it been wet for Chew?
And do you know what kind of underlay there is?

It should be completely rescuable. Usually for bathrooms and WCs they put plastic between the underlay and the carpet to offer some water protection, so as long as you get it dried out before the carpet gets damp or mouldy or the underlay gets ruined you should be ok.

I would also advise that you avoid walking on the carpet as much as possible while it is wet.

Chewmebush Mon 20-May-13 20:53:34

I know choccywoccy - it was an incentives package and we couldn't get them to budge on carpets in the bathrooms :-( we just haven't got any cash for some nice vinyl at the moment.

Chewmebush Mon 20-May-13 20:57:00

Weare- we do have a vax carpet cleaner in the garage. Should I use that?

slug Mon 20-May-13 21:01:04

Nappies are the business when it comes to sopping up leaks on carpets. Get a pack of the cheap ones and be amazed

ArtexMonkey Mon 20-May-13 21:03:28

If your toilet is small, you could probably get an offcut really cheap. We have that lino that looks like floorboards in our bathroom (it honestly looks really nice, i know it sounds naffola) and it was cheaper than what your insurance excess would be.

LIZS Mon 20-May-13 21:06:21

Suck up as much water as you can and leave the window open. Depends on whether the underlay dries out properly and whether you have chipboard or concrete floor if you need to pull it up. Agree with others , we got an offcut of lino from Carpetright for under £25 to do our bathroom.

Nagoo Mon 20-May-13 21:10:31

Yes, use the vax. Suck the water out of the carpet and ventilate the room.

Chewmebush Mon 20-May-13 21:20:36

There's no window but we have has the extractor fan on. That should help right?

Notcontent Mon 20-May-13 21:41:37

You can get lino really cheaply and lay it down yourself.

CwtchesAndCuddles Mon 20-May-13 22:15:16

Is the sales office still open? We bought a new build and had lots of problems and got fobbed off until I started visiting the sales office when there were lots of potential buyers there.

They soon sorted out the problems!

Chewmebush Tue 21-May-13 09:46:50

Yes the sales office is still open its next door. I've pulled the carpet up this morning, the underlay is soaking and the carpet backing like a hessian is disintegrating sad

mercibucket Tue 21-May-13 09:58:25

put an ad on freegle for a vinyl offcut, carpets are minging

Chewmebush Tue 21-May-13 10:03:30

Mercibucket- lovely input thanks smile

shewhowines Tue 21-May-13 10:03:53

YANBU - its still early enough to be argued it's a snagging problem due to a fault with the original build. We had all sorts of things fixed for a long time after our house was originally built. It may have helped that they were still building on the site a long time after we moved in.

TheChaoGoesMu Tue 21-May-13 10:06:30

I would ask for a replacement, there's no harm in trying.

Chewmebush Tue 21-May-13 10:20:34

Shewhow-they are still building, but I'm not bothered about having the carpet replaced now. So I suppose I will just have to suck it up and shop around for some vinyl smile

MomsNetCurtains Tue 21-May-13 10:56:44

If it's a new build there is a 10 year warranty that comes as standard. I have a new build flat that I rent out which had a leak in the second bedroom from the flashing.
It was covered by NHBC and has been rectified. Three times, but that's another thread.
Here is a link to see if it applies to you.


mercibucket Tue 21-May-13 11:18:42

sorry if my input sounded less than helpful grin
so, the longer version
yes, ask away, esp if the site is still open, but its not worth an insurance claim, its 6 months on and probably not covered under the housebuilders insurance scheme, the carpet is knackered, you say you cant afford new vinyl, honestly, try freegle. i had loads left over after doing my bathroom floor, most people do, and its easy to fit ( you could try measuring round the carpet to get a pattern, works with vinyl, maybe not with carpet).

LouiseSmith Tue 21-May-13 11:21:19

I would ask because had the first plumber located and fixed the leek the whole thing could have been avoided.


imaginethat Tue 21-May-13 11:52:33

That is terrible!

We had a leak recently and, although the house is 7 yrs old, the builder came back to assess and supplied his team to repair. New builds carry a 10 yr warranty.

Chewmebush Tue 21-May-13 12:25:15

I'm going to email customer services shortly advising them that I am unhappy with the outcome.

imaginethat Tue 21-May-13 12:49:13

Good luck and let us know how you get on

Chewmebush Tue 21-May-13 14:29:27

Imagine-thanks, the email has been sent I also asked for them to address some snagging issues which they have failed to in the past. I will update.

We have a 6 year old house with stacks of problems inc a hole in our roof both sides where our false chimney's connect to it.
Xmas eve, our sons bedroom ceiling leaked, and above our room was leaking but it didn't come through.
The nhbc finally came out 2 weeks ago, we got a letter last week telling us it wasn't a valid claim!! We are in a 3 storey detached house, so scaffolding would have to go either side, but we were told that due to the total being under £1324, they wouldn't fix it (we think they may use a cherry picker instead thus being cheaper).
We have lots of different issues, but each issue is a separate claim, and again under the min claim individually, so they won't fix it.
We've got to pay for it ourselves to be fixed. Will never buy a 'new' house again! We've alway bought older houses in villages and never had a problem with a leaky roof! This is our first new house in town.......been here 10 months and already looking at properties to move to!

MomsNetCurtains Tue 21-May-13 15:51:52

Eh, yeah Chewmebush no problem for trying to help you out....good luck with that. hmm

thefirstmrsrochester Tue 21-May-13 15:53:26

Seconding the NHBC route.
Your insurance should cover the damage but would look to recover their outlays (and your excess) through the NHBC scheme.
No plumbing that I know of wears out in 6 months!

Chewmebush Tue 21-May-13 21:23:33

Mumsnetcurtains- ? Did I say something wrong ? Not sure...

Inertia Tue 21-May-13 21:40:16

Please don't put caustic soda in a bowl in your bathroom, as advised above!

It's toxic and burns through skin and eyes - it's used in outdoor drain cleaners.

I think they may have meant bicarbonate of soda maybe?

Chewmebush Wed 22-May-13 13:44:00

Just to update. I contacted customer services and they tried to ring me and left a message. I have tried getting back to them but they have been unavailable so I've also left a couple of messages. Just had a knock on the door a carpet guy come to replace the carpet out of the blue no forwarning and i have to leave in half an hour anyway. As stated in my previous posts I'm going to go with some vinyl now so I told him thanks but no thanks.

Result :-) will they do your vinyl? grin

Chewmebush Wed 22-May-13 13:57:47

Choccywoccy-was hoping that the guy would offer but he didn't. I take it he doesn't make the executive decisions smile

daisydoodoo Wed 22-May-13 14:02:58

poundland do packs of vinyl tiles, obviusly they arent the most luxuriant of vinyl but once laid look fab. the landlord in a previous property wouldnt replace cracked damaged vinyl (that was also heavily yellow by the toilet eew) but he agreed to us laying vinyl tiles out of our own pocket. the downstairs loo cost less than £5, i think it was 3 packs and one or two tiles from another pack and the bathroom less that £10.

Take up the carpet, underlay and grips and hopefully as its a newbuild you will have sheet ply as the flooring and not floorboards, which are a nice smooth surface to lay the vinyl tiles on.

If you havent got a poundland near you, b&q do a value range for about £3 a pack, which are the exact same tiles in them as the poundland ones.

daisydoodoo Wed 22-May-13 14:03:30

ok, so i should read completley to the end of a thread before posting. blush

Chewmebush Wed 22-May-13 14:23:14

Lol at daisy grin

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