AIBU to have got up and left the hairdresser's without my haircut?

(50 Posts)
Somethingtothinkabout Sat 18-May-13 13:32:05

So booked an appointment yesterday for a looooong overdue haircut at a place round the corner from me where I have been a couple of times before.

Appointment was for 1230, got there and the place was pretty empty but for the staff, who said hello etc, checked my appointment and took my coat and took me to a little table to wait with a glass of water.

I sat there about 15 minutes with no reading material other than the salon brochure when one very grumpy member of staff walked passed and barked "Are you hair or beauty" at me, I replied that I was hair, she walked on through a door and then stone staring back through the glass in the door at me for a while. Then nothing.

After 30mins passed I thought I don't really want to get my hair cut here anymore, but didn't have the guts to leave as I'm a total pansy I would have to ask for my coat back from the two girls who had been sitting giggling at the computer for the whole time I was there so sat on.

After nearly 40 minutes I just had to leave, I would have sat being angry and resentful the whole duration of the haircut, no matter how nice the girl was. So I just went and asked them for my coat and they were very shocked and squirmy and said the girl could take me straight away but I said no, I just wanted to cancel, took my coat and left.

If they'd paid when I arrived that they were busy (they weren't) and there would be a wait that would have been fine, but they just ignored me. sad That is rude, right?

I really need my hair cut this weekend though, so going to need to wander the streets to find somewhere that can do a walk-in appointment on a Saturday. I had a voucher for that place too for 20% off <sigh>

Is this rude or is it how it works there days?

joanofarchitrave Sat 18-May-13 13:35:37

That is just dreadful. I would write to the head office except you'll only get vouchers for the same crappy place.

I would use the yellow pages/online rather than wander the streets.

ParadiseChick Sat 18-May-13 13:37:45

Well done!

You'd be surprised, you might get someone free!

CloudsAndTrees Sat 18-May-13 13:38:17

They were very rude, completely unprofessional, and you did the right thing.

Buzzardbird Sat 18-May-13 13:38:50

That is outrageous! How rude. I would tell everyone I know.
Are you a red-head? grin

Cerisier Sat 18-May-13 13:39:26

That is unbelievably awful. No explanation and no updates or magazines?

If it was a national chain let them know and you are likely to get vouchers for a different salon in the chain or for products. Also they will follow up with the salon manager to find out why this happened.

Then tell your friends what happened- so they don't get this awful service.

Somethingtothinkabout Sat 18-May-13 13:41:13

I think if they did give me vouchers I'd be too uncomfortable to go back!

I had to leave my mobile number when I booked the appointment, I'm slightly worried in case they call me to ask why I left, but I should grow some balls and tell them if they do ask! I need to walk past the place most days, but I won't flatter myself that they'd even recognise me, I hope.

Gah!

beeny Sat 18-May-13 13:41:22

They were rude

rottentomatoes Sat 18-May-13 13:44:59

YANBU
I have done the exact same thing but luckily they hadn't taken my coat. It was an expensive place too. They called me whilst I was on my way home and I explained why I left. Never been back.

Alliwantisaroomsomewhere Sat 18-May-13 13:46:17

YWNU.

Somethingtothinkabout Sat 18-May-13 13:49:29

Not a red head, wish I was! Then I'd maybe be more fiesty!

I felt a bit chicken at having to get up and ask for my coat! Very un-me!

Remotecontrolduck Sat 18-May-13 13:51:42

YANBU

You do not need to put up with crap service. If a business doesn't provide you with a good service, go somewhere else and tell your friends so they avoid it. The only way they will listen is hitting them in the pocket.

If they want to survive, they need to offer good standards, especially with something like hairdressing where there's so much competition!

Someone needs a customer service course.

euwa Sat 18-May-13 14:28:24

YANBU - and if they offered a free hair cut I wouldn't accept - imagine what someone would do with a pair of scissors in hand if they knew it was you that had complained but that to one side imagine how bad they could be at cutting hair if they are so rude generally!

Somethingtothinkabout Sat 18-May-13 14:47:56

Euwa good point! I've had a haircut before there and it was grand, my hair is long so it's just a trim and not very exciting, but yes I would worry that they might sabotage it <drama queen> out of spite or something.

Even if they didn't, can you imagine how uncomfortable it would be to sit there for an hour being "that impatient girl who flounced and then came back for a free haircut"? I'm not sure my new-found assertiveness could hack it.

AwkwardSquad Sat 18-May-13 14:50:42

YANBU. They didn't behave as though they wanted your custom, and lo and behold, they didn't get your custom. Don't go back.

greenformica Sat 18-May-13 14:51:35

Well done.

They should have spoken nicely to you and explained the appointment would be a little late. Then rushed off and got you coffee and some mags so that at least the wait was a nice one.

JaxTellerIsAllMine Sat 18-May-13 14:52:40

where are you? I can recommend some good hairdressers, depending on where you are.

What that salon did was unprofessional and very rude. Sounds like one that I went to once. Drove me insane. Never went back, and the only reason I stayed is that I was having a certain treatment that not many other places did.

aftermay Sat 18-May-13 14:54:17

They were incredibly rude. I know some hairdressers hire space out and may be out and about at the shops meanwhile. You'd still expect someone to phone them and tell them their customer is there and to come back ASAP.

Write and complain if you have the energy.

hermioneweasley Sat 18-May-13 14:54:44

They kept you waiting for 40 minutes?! That's not impatient. They are taking the piss. I was annoyed last week when I was late for a fringe trim (entirely my fault) but I have been going every 6 weeks for 5 years and have never been late before, though she is running late about 30% of the time. Sometimes only 5/10 mins but several times much longer. She was quite short with me. So I have been snapping up "living social" deals for about half the price I usually pay!

My hairdresser is always late but I am used to it now after 25 years.

DontmindifIdo Sat 18-May-13 14:58:16

Actually, do you know who was supposed to be doing your hair, was it one of the three woman you saw? Because at a lot of salons, the hairdressers are self employed and pay a set amount to the salon per customer (or set amount for the day) in order for them to provide services like reception, appointment booking, hairwashing etc. It might well be the actual hairdresser is fuming the other staff faffed you about and she lost a customer.

Might be worth complaining anyway so that at least it's clear why you walked out, it might well be the hairdresser has no idea what happened and was just told you cancelled. If you get a freebie haircut, insist on it being with the salon manager. (They are less likely to be prepared to do a shit cut in order to be on side with the reception staff).

DontmindifIdo Sat 18-May-13 15:00:01

BTW - where I go, if my hairdresser is going to be 5 minutes late, I've given a brew or a glass of wine and several back issues of Hello! OK! and various hair magazines.

Cherriesarelovely Sat 18-May-13 15:01:01

Of course you should tell them why you left. You ought to be looking forward to it! You had every right to be annoyed, left for 40 mins with no explanation at all, completely unacceptable!

Somethingtothinkabout Sat 18-May-13 15:11:52

Oh God, do hairdressers actually do bad cuts on purpose? I thought I was just being dramatic!

They told me the name on the phone when I made the appointment and when I was sitting at my table reading the brochure the name seemed to be one of the two "salon directors" whatever that means. I'd have been happy with a junior as it was just a trim, I bet the cost would have been more with the director too, they never told me a price though. I think it has a 2tier pricing system so it's like £30 for a junior and £40 for a senior. Last time I went they told me it would be £30 on the phone then tried to charge me £40 after it! In fact, I stood up for myself then too and said "I was told it would be £30". God, this place is terrible isn't it!

Are hairdressers these days open on Sundays or Mondays? Trying to work out if I can avoid going out again today!

I'm in central Glasgow.

Somethingtothinkabout Sat 18-May-13 15:32:26

Plus, they could have at least started washing my hair if the girl was busy/not there yet and I wouldn't have minded. It was the fact I sat there being ignored that peeved me.

And the lack of magazines, I could have gone and found one I'm sure, but it's the principle! I would have and did sit reading mumsnet on my phone anyway, but they weren't to know

Nehru Sat 18-May-13 15:34:13

i had similar - waited for ages as my woman STARTed someone else.

then she gave me the junior to dry it - without asking if that was ok

Rainbow Rooms or Hely Hair were always good when I lived in Glasgow. You weren't being unreasonable. They were rude.

Unami Sat 18-May-13 15:46:57

Something, there are millions of good hairdressers in Glasgow! You'll get something this weekend no bother!

What do you like done with your hair, and what is your budget?

Speedos Sat 18-May-13 15:48:26

YANBU and I have done the exact same thing (never for a minute did I think I was BU)! I never went back there either.

WandaDoff Sat 18-May-13 15:50:06

There is a couple of reasonable ones in Partick that might take a walk in customer.

EglantinePrice Sat 18-May-13 15:52:19

YABU to sit there for 40 minutes without saying anything!! I can't believe you didn't politely ask (after 10-15 minutes) "I had a 12.30 apt how much longer will she be?" or similar.

YANBU to leave

WandaDoff Sat 18-May-13 15:54:06

If you want to go a bit further, last time I got a basic trim it was in the indoor market hairdresser in Clydebank.

It was only a tenner & I couldn't see any difference to the £30 trim I usually get. Just walked in & got it cut straight away, in & out in about 20 mins. I was offered a brew as well.

WandaDoff Sat 18-May-13 15:55:23

I think it was a Sunday afternoon as well

Earlybird Sat 18-May-13 15:56:31

I don't think you were unreasonable at all. In fact, I am amazed you sat there on your own for 40 minutes. I'd have been up at the front desk after 15 minutes asking what was going on.

They absolutely should have told you the reason for the delay early on (with regular updates since 40 minutes is more than 'a bit' late), with profuse apologies.

WorraLiberty Sat 18-May-13 16:01:21

They were rude but I don't understand why after say 10 mins, you didn't politely ask how much longer they were going to be? confused

A polite question like that is normal and not confrontational at all.

Lweji Sat 18-May-13 16:20:07

I'd book another appointment, and get lots of friends to do it too.
All busy time periods.

And never show up.

I wouldn't really, but would be tempted

Somethingtothinkabout Sat 18-May-13 17:18:12

So I took Wanda's advice and just walked along towards the Partick and went in to each hairdresser's I passed asking if they had any free appointments and the 3rd one did, smile In and out in 45minutes for £30 and it looks well. smile

It was a lovely young girl (gosh, I sound like my mum) who cut it and she was really nice. She had one of those tangle teaser brushes and I am SO getting one, they're amazing! Her boss came over and asked if I lived locally and would I mind popping in sometime so she could put my hair into an up-do so she could take photos for her portfolio as my hair is so long and a nice colour (it's not, it's a dull, mousey, ashy, medium blonde but I'll take the compliment!).

Still no word from the rude salon, I resisted the urge to walk passed that place on my way home and swish my new do outside their window!

Itchywoolyjumper Sat 18-May-13 17:47:16

I don't think you were BU, OP but that might be because I did exactly the same thing a couple of weeks ago. All these hairdressers must be married to footballers otherwise driving away paying customers like this just doesn't make any sense. We were in central (ish) Glasgow as well, I wonder if it was the same place?
Glad you got a lovely haircut smile

Go to the Rainbow Room Academy - they should have something for a stand-by appointment. They are good and not dear.

And well done for walking out btw.

I now really need to know where you were...? grin[nosy]

Ach, ignore me, you've had your hair cut already blush.
Glad you like it.

Somethingtothinkabout Sat 18-May-13 18:33:41

Itchy and Pacific, I've pm'd you both.

Is it fair to name them publicly? I'm sure many people who get bad service would write a review online so maybe I should do that?

clam Sat 18-May-13 19:24:05

I had an excruciating haircut once, when I went along for some pampering to get away from dh and a house full of mates wanting to watch a big football game (I LOATHE and DETEST football). Just as I sat down in my swivel chair, one of the girls brought out a radio so she we could all listen to the match commentary.

She asked if I minded. I said yes. She then reluctantly took it away.
Everyone looked daggers at me.
AWKWARD!

auldspinster Sat 18-May-13 19:47:35

I had a great hairdo at the rainbow rooms (in 1993). The rude salon's name isn't that of the much married screen goddess liz and the recently retired football manager alex was it?

carabossse Sat 18-May-13 20:10:16

This happened to me at the rainbow room! I'd been a customer for about 15 years but that was the end. I got the shocked looks from staff when I left, again all chatting and ignoring me while I sat waiting indefinitely. And I had asked "how much longer" while sitting.

Anyway, byers and birrell at broomhill cross are excellent if you're interested.

Sallyingforth Sat 18-May-13 20:50:23

YABU to have waited that long before leaving. It only encourages poor service.

Somethingtothinkabout Sat 18-May-13 21:04:09

Maybe I shouldn't have waited so long, but after the first ten minutes I thought nothing, just that it was pretty standard except for the lack of magazines. After 20 minutes I figured they MUST be taking me soon... After 30 minutes I wanted to leave because I was annoyed and I knew I'd resent handing over a tip, but my jacket was being held hostage so I couldn't just slink out as I wanted to and not make a scene. 37 minutes I decided to make a one woman stand!

She asked me as I was leaving if I wanted to make another appointment too. I thought this hmm but just said no thank you.

It wasn't that one Auld, though that'll be another one off on list!

Itchywoolyjumper Sat 18-May-13 21:17:12

Every one raves about the Rainbow Rooms but the one time I gathered up the cash to to go the stylist looked out the window the whole time and when I got home I realised she'd only layered one side of my hair. They were really good when I went back to get it sorted but I've never been back since. It was a very strange experience.

Itchywoolyjumper Sat 18-May-13 21:22:29

As a disclaimer the RR haircut was in 1997 so they might have pulled their socks up in the last 16 years grin

SarahAndFuck Sat 18-May-13 21:28:06

YANBU OP.

I left an opticians because when I got there they said they were running almost an hour late and refused to let me use their toilet, despite me being over eight months pregnant and hardly able to walk.

They wanted me make a ten minute walk to a shopping centre to go to their toilets and then waddle back and wait for my appointment.

I did leave but I never went back for the appointment. By that stage of the pregnancy I was needing to use the toilet every ten minutes anyway and I just couldn't face the stairs in the opticians again.

They did ring me, and I did tell them why I'd walked out.

Glad you managed to find a better hairdresser OP. Customer service is everything these days, they were wrong to treat you badly.

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