to love John Lewis?

(114 Posts)
Mintyy Tue 30-Apr-13 18:39:03

I'm not, am I?

I was there today. It was flipping lovely. I unleashed my hidden materialistic self. I had a brief fantasy about what it would be like to have so much money that I could totally John Lewis my entire life.

<contented sigh>

Oh, and I bought four items.

superbagpuss Tue 30-Apr-13 18:40:14

my DT love it too, and not just for the cake in the coffee shop

Ponderosa Tue 30-Apr-13 18:41:48

John Lewis at Christmas is the loveliest thing ever!

Chipstick10 Tue 30-Apr-13 18:44:56

Omg I luffs it muchly. I want to work there, how sad am I?

BastardDog Tue 30-Apr-13 18:45:13

My mil shops in John Lewis and Waitrose. That's it. She has excellent taste and is prepared to pay extra for the great customer service she tells me she gets at both stores.

EggsMichelle Tue 30-Apr-13 18:46:18

They have lovely baby feeding areas with extra comfy seats too! I could spend a fortune on the wools they stock

plum100 Tue 30-Apr-13 18:46:30

Nice stuff but isn't it over priced and you can get the same elsewhere alot cheaper?

DamnBamboo Tue 30-Apr-13 18:48:17

YANBU at all. It is lovely, they price match and the customer service is fab.

But no doubt, someone'll be along in a mo to tell us how insensitive and horrid we're all being for posting about this.

MardyBra Tue 30-Apr-13 18:48:19

And I love their website too.

Fiveisenough Tue 30-Apr-13 18:49:31

And they price match with the 'never knowingly undersold' thing so I don't think they are more expensive.

Saski Tue 30-Apr-13 18:51:08


bigTillyMint Tue 30-Apr-13 18:51:26

I love it too Mintyysmile so YANBU!

SorrelForbes Tue 30-Apr-13 18:52:10

I love JL. My first job after leaving school was working for JL.

pictish Tue 30-Apr-13 18:53:13

I love JL too.

elfycat Tue 30-Apr-13 18:59:07

Apart from the time they wriggled out of the price match by refusing to quote...

I love them. They do Rowan wool which is my one true love in the world of crafting. There's a chair I dream of owning. My hallway looks great with one of their mirrors.


StuntGirl Tue 30-Apr-13 19:00:41

I LOVE John Lewis! I went recently and was in awe at the entire wall dedicated to table linen. Lovelovelove it.

Coristarz Tue 30-Apr-13 19:04:24

LOVE JL! Best customer service ever!

AnonYonimousBird Tue 30-Apr-13 19:04:32

Even my DC (8 and 7) love JL.... they have, of their own accord, decided and agreed between them that it is the best shop in the world.

And I didn't even have to say it first!

PoppyWearer Tue 30-Apr-13 19:05:11

I love that they now deliver free to my local Waitrose. With free delivery (I go to Waitrose anyway) it sometimes makes their stuff cheaper than Amazon and others.

NeverKnowinglyUnderstood Tue 30-Apr-13 19:06:57

I love it too!!
However, DH has pointed out that I used to take the piss out of him for only shopping in M&S and not looking round at the other offerings on the highstreet, and now I am doing the same with waitrose and JL blush

gwenniebee Tue 30-Apr-13 19:07:09

I was there today with my 9mo dd buying fabric. They're lovely smile

Borntobeamum Tue 30-Apr-13 19:07:28

I went in JL 5 years ago.
My dd was getting married and I was looking for a Mother of the bride outfit.
I was a bigger size then. I've lost 5.5st since.
I asked on of the assistants if they did larger sizes.
She looked me up and down and said "well we do, but I doubt they would be suitable for you'.

I was mortified.
I was embarrassed.
I was hurt.

My 2 dds were cross and wanted to put in a complaint but I just wanted the ground to open up and swallow me.

It certainly wasn't a pleasurable experience.

lurcherlover Tue 30-Apr-13 19:07:41

YANBU - my favourite shop...I love their children's clothes too. Friends with new babies always get a pack of JL sleepsuits from me - the designs are so cute.

I wish the hot food in the restaurant was better though - I'm always underwhelmed.

RidingOnAYoni Tue 30-Apr-13 19:08:40

I luffs it and can easily spend a whole afternoon in there (stopping for coffee and cake, natch grin

IsItMeOr Tue 30-Apr-13 19:09:24

I love JL also, it's my favourite shop.

I even forgave them that DS's cotbed had a faulty screw which they never replaced despite 4 or more phonecalls and I had to buy one from ebay instead.

I could happily spend a day just in John Lewis Oxford Street.

hedgefund Tue 30-Apr-13 19:11:38

i like it too and find their basic pants alot better than m and s so there

MyNameIsSuz Tue 30-Apr-13 19:11:55

Oh my god Poppy I was just about to say the same! And it arrives in waitrose the next day!

XBenedict Tue 30-Apr-13 19:12:14

No YANBU he is the other man in my life grin

NoWayPedro Tue 30-Apr-13 19:13:40

I LOVE John Lewis - definitely not BU.

Such good customer service and such nice things!!!!

whataboutbob Tue 30-Apr-13 20:11:26

YANBU. It s fab, a haven in a stressy world and generally their staff love working there. But just to compete with borntobeamum, after DS2 I went in to get measured for a nursing bra. Unfortunately, I didn t get the nice mumsy experienced lady, but the 19 year old. As she measured me my breasts leaked, the baby was in the pram next to me and (no word of a lie) she asked "when's your baby due?". OK I still had my post labour belly, but that took the biscuit.

TSSDNCOP Tue 30-Apr-13 20:14:30

I want to love it, I really do. I have tried and tried.

I am like Charlie Brown going up again and again to kick the football.

And every time I land flat on my back when Lucy pulls it away.

That is my relationship with JL sad

usualsuspect Tue 30-Apr-13 20:16:29

It's too expensive for me.

LifeofPo Tue 30-Apr-13 20:17:35

Message withdrawn at poster's request.

usualsuspect Tue 30-Apr-13 20:18:55

Ours is a horrible soulless place. All white walls and glass.

LifeIsBetterInFlipFlops Tue 30-Apr-13 20:21:26

Love it too, and the fact that the employees are all partners in the business.

ChewingOnLifesGristle Tue 30-Apr-13 20:23:32

Imagine being locked in JL over a public holiday...<sigh>

I wonder if I lurked about at closing time and hid in a wardrobe I could go undiscovered.

LetsFaceTheMusicAndDance Tue 30-Apr-13 20:23:51

I was a bit meh until I watched the documentaries about it and found out that the satff get a share of the profits and the boss is only allowed to earn a set multiple of the lowest paid member of staff.

I luffs it now and it feels a bit stargely 'right on' to spend my money there rather than in,say, M&S.

i do love the craft section - dressmaking fabrics, yay!
I agree with an earlier poster about their hot food, though. Very underwhelming indeed.

LetsFaceTheMusicAndDance Tue 30-Apr-13 20:24:43


What is wrong with me smile

Nelly000 Tue 30-Apr-13 20:24:45

I have visited JLP precisely 4 times (3 different stores) and had absolutely abysmal experience each and every time.

I cannot understand the big deal about them.

I do, however, rather like their Christmas adverts.

littlepeas Tue 30-Apr-13 20:31:40

I adore it and always go there first, for everything. I don't like the coffee shop though - their sandwiches look amazing but taste of nothing in my experience! I would much rather go to Pret! Our nearest JL is Solihull and I have heard that it may be switched to furniture only when the Birmingham New Street branch is opened. The thought is horrifying!

BinksToEnlightenment Tue 30-Apr-13 20:33:02

I love their shit

superbagpuss Tue 30-Apr-13 20:34:38

two things

1) my aunt used to be a voice of JL
2) when we had lots of snow one year our local JL let people sleep in the store

I love JL

SomethingOnce Tue 30-Apr-13 20:36:18

I wish JL ran the world in a sort of benign dictatorship.

NumericalMum Tue 30-Apr-13 20:37:05

I love John Lewis. Waitrose makes me so happy and I know their staff are treated like kings so I feel happy paying a teeny bit more if I have to.

Manchesterhistorygirl Tue 30-Apr-13 20:37:31

I too love JL as do the kids.

everlong Tue 30-Apr-13 20:38:13

I love JL.

Always a pleasant outing.

Abigail9580 Tue 30-Apr-13 20:39:08

Sometime when I am having a sad day I go there to cheer myself up. I just wonder around and look at all the pretty things. That's me a looser doesn't it?!smile

DontmindifIdo Tue 30-Apr-13 20:39:40

plum100 - no, never knowingly undersold - so while the stuff they do sell might be more expensive brands, for those particular brands you won't find them cheaper elsewhere within a certain radius (I can't remember what it is)

I like they are a partnership - so all staff get the same percentage bonus which is a share in the profits.

They also tend to be nice. I love their homewear department. I also love waitrose, but not the waitrose online shopping, they really need to sort that out.

Astley Tue 30-Apr-13 20:41:02

I adore JL. It is well known in my family that I'm obsesses with the place. Actually just being there makes me strangely happy <clearly a bit odd>

Wishihadabs Tue 30-Apr-13 20:41:10

love it, love it, love it. Was the first place I took both dcs on the bus. The perfect place to kill an hour or 3 between finishing work and meeting for a drink. I have even been known to get an earlier train so I can go there as it opens before meetings. love it.

daisydoodoo Tue 30-Apr-13 20:44:30

I love jl too. I love it even more because my sister works there and im the named person in her discount. :-)

Xmasbaby11 Tue 30-Apr-13 20:49:31

I love it too. I can't afford to buy much there, but I think their customer service is so good and their products are high quality. I don't mind spending a bit more there, as I'd hate for it to go under. I love the cafe too!

cherryade8 Tue 30-Apr-13 20:52:30

I love it too! I buy there even if it's cheaper on the net as I'd rather support a great high street institution. Great customer service!

iiiiiiiiiiiiiiiiiiiiiiiii Tue 30-Apr-13 20:56:33

John Lewis smells sooooo nice


Chottie Tue 30-Apr-13 21:01:50

I love shopping at JL at any time of the year. But I love going there before Christmas with DH and DD and just looking at everything. There is always something new to look at.

DD and I love the make-up counters and the handbags and the niche clothes area and the craft area and especially the baby area. Gorgeous clothes and the staff know all about the buggies and car travel systems...

I love Waitrose too. The food magazine is really good. I stopped buying CL and just have the free monthly JL magazine instead

Pleasesleep Tue 30-Apr-13 21:02:35

I don't know.. They do lovely stuff but I've gone off them a bit since the sleep suits I bought for ds got loads of holes after just a few washes. I'm not overly impressed with the quality tbh.

GettingObsessive Tue 30-Apr-13 21:05:19

I appreciate that some people haven't had the mostly brilliant experiences I have, but (and I have said this before --possibly several times--) I feel about John Lewis like Holly Golightly feels about Tiffanys - like nothing really bad could ever happen there.

SugarMiceInTheRain Tue 30-Apr-13 21:07:21

usualsuspect is your local one the Highcross one by any chance? Lots of glass there and almost a clinical feel to it.

That said, I still love their stuff and dream of being able to shop there when I'm in one of my wistful, materialistic moods. It is especially lovely at Christmas.

FreudiansSlipper Tue 30-Apr-13 21:08:30

i like the the bedding and the odd vase and some of the gifts

but the shops are dull just beige beige beige the one on oxford street is like all the other department stores apart from selfridges

i miss The Pier sad

amessagetoyouYoni Tue 30-Apr-13 21:09:24

I am a secret JL Lover grin ( secret because it is SO uncool...but...)

...I could spend hours in there if I had limitless cash, buying lovely bedroom stuff, knick knacks, clothes, cosmetics etc. its so cosy and reassuring and homely and has everything you could want or need.

Mrsrobertduvall Tue 30-Apr-13 21:10:05

I adore JL. Everything In my house (virtually) is from there. All the white stuff, tvs, ipads, furniture.......
I have never had a bad experience and am more than happy to contribute handsomely towards their bonus.

Euphemia Tue 30-Apr-13 21:16:23

I used to love the Edinburgh one, but then they arsed about with the layout and now it's shit. The service in the Glasgow one is shit. The Aberdeen one feels like a Debenhams inside.

So, overall, meh. grin

myroomisatip Tue 30-Apr-13 21:18:34

awww thanks for this thread smile

I just bought two Ikon Snugglers there today! Nearly had a panic attack when I realised how much I had spent! But they are very comfy and I deserve them smile

And I love JL 'White' china range too... very cool smile

I am a touch biased as my son works there and I have a discount card (thank God!) smile

Yes I too love JL and Waitrose smile

bringonyourwreckingball Tue 30-Apr-13 21:18:48

Nothing bad ever happens in John Lewis. When I am having a bad day I just go for a wander there at lunchtime to restore my equilibrium. I will never live anywhere without a John Lewis within a reasonable distance, it is my mark of a civilised society

myroomisatip Tue 30-Apr-13 21:20:10

I just want to add that their service was excellent! smile

olivertheoctopus Tue 30-Apr-13 21:21:01

I love it too. I have turned into my mother...

usualsuspect Tue 30-Apr-13 21:24:10

Yes it's the Highcross one. Very clinical.

wtf1981 Tue 30-Apr-13 21:28:35

Luffs it?!

Please, no!

usualsuspect Tue 30-Apr-13 21:29:06

Years ago we had a Lewises before they went all upmarket in fact the old Lewises tower is still there. Now that was a great department store all rickety wood escalators, and the best Santa's grotto I've ever seen.

DoubleLifeIsALifeHalved Tue 30-Apr-13 21:29:31

I used to make a special trip just to wander around it dreaming when I was first pregnant smile an oasis of calm and possibilities... Ahhh

wonderstuff Tue 30-Apr-13 21:30:10

I love it. In Breakfast at Tiffanys she says she loves Tiffanys because it is so beautiful and nothing bad happens there. I feel like that about JL.

NiceTabard Tue 30-Apr-13 21:30:32

In our family we don't do religion, we do john lewis.

I was indoctrinated at an early age.

When I go into a branch I feel a sort of lovely sense of calm and peace and all is right with the world wash over me.

I wish I was joking hmm My mother is to blame.

usualsuspect Tue 30-Apr-13 21:34:09

I prefer Fenwicks,it's proper posh in there.

I went to the one at Bluewater today to buy a washing machine and got ignored. sad Went to my local shop instead. grin

NiceTabard Tue 30-Apr-13 21:47:15

Having said that, DH and I have both worked for/in JL and we both disliked it.

Wanksock Tue 30-Apr-13 21:53:05

I saw it described on here once as a middle class argos which I found quite funny.

We did our wedding list there and so have quite a lot of their kitcheny stuff etc and the quality seems good. Customer service is good.

DamnBamboo Tue 30-Apr-13 21:53:48

I happily stand corrected.
What a happy thread

Mintyy Tue 30-Apr-13 21:54:35

Ooooh, our paths crossed peppermintcreams! I was in the basement too. What excitement.

YeahBuddy Tue 30-Apr-13 21:54:51

I have a love-hate relationship with JL. Hate because they are a pain in the arse to supply to and I also hate hate hate the Milton Keynes store re-fit. Its my nearest store but they've made it impossible to get around, making you dodge around displays and its a llittle claustrophobic.
But I love buying things from there and seeing my products on display grin

GetOrfMoiLand Tue 30-Apr-13 21:56:39

I have never been in a John lewis. They were always miles away when I was growing up. Still don't live anywhere near one.

Presumably it's like a great big jumped up Waitrose.

Southeastdweller Tue 30-Apr-13 21:56:40

I'm excited about the new one opening soon in Birmingham but I've spent so many times wondering round the digital section on the top floor at the Oxford Street branch dying for someone to help me. Had a similar experience at the one in Reading and Peter Jones in Sloane Square. I love their products and ethics, though. Never been to any of the other branches yet.

Mintyy Tue 30-Apr-13 21:57:30

Friend of my best friend was driving around with her two very young children in the back of the car. She was having a good old middle class mummy general chat with them and she said to her boy who was about 5 "do you know who the Prime Minister of England is?" and little fella said "John Lewis?"

I always think of that whenever I go there grin.

GetOrfMoiLand Tue 30-Apr-13 21:57:47

Do they have the same slightly perturbing Stepford wife customer service ethic as Waitrose as well? (In other words TELL me where the coffee is, I don't need to be led by the hand)

Mintyy Tue 30-Apr-13 21:58:21



Christmasberry Tue 30-Apr-13 21:59:43

I love them I ordered some size 12 shorts they arrived and are too big! For that reason alone they are my favourite.

GetOrfMoiLand Tue 30-Apr-13 22:01:25

grin mintyy

I just had to have a look at where my nearest one is. Cribbs Causeway -well I never go there, not being a masochist and all, and next nearest is Solihull, miles away.

i presume they have them in London but who goes to London and visits John Lewis when all the other shops exist?

cinnamonbun Tue 30-Apr-13 22:06:38

I love it too!i spent much of my maternity leave walking around JL with DD, couldn't get enough of it!the staff are always lovely too.

Clawdy Tue 30-Apr-13 22:07:59

Love it,could spend whole day there with a coffee break and lunch break...bliss....would prob spend quite a bit,though. And the staff are great.

LetsFaceTheMusicAndDance Tue 30-Apr-13 22:09:10

Getorf they do that in Tesco too.

usualsuspect Tue 30-Apr-13 22:10:43

The cafe is a rip off, if I wanted to spend £25 on lunch I wouldn't spend it in a JL cafe.

GetOrfMoiLand Tue 30-Apr-13 22:12:32

I had a stale scone from Waitrose once.

I took it back and said 'this is not what I expect from Waitrose'

I sounded like a ghastly snob but if you can't beat them, join them.

Ridiculously expensive for a supermarket cafe. Especially considering it is in the middle of Cheltenham and loads of decent restaurants where you can have a decent lunch with waitresses etc.

spottyparrot Tue 30-Apr-13 22:17:48

I like JL. I think their stuff varies in price - I recently got 2 really nice pillowcases. Thery weren't reduced, but were only £3 each anyway. They obv have hugely expensive stuff but there's good value quality stuff as well.

usualsuspect Tue 30-Apr-13 22:21:20

I had a £20 gift card for JL I couldn't find anything to buy. I spent it in waitrose in the end on a loaf of bread and a bottle of Smirnoff.

Tanith Tue 30-Apr-13 22:21:37

I love them, too.

They took over Heelas in Reading many years ago - it is still called Heelas; they never changed the name.

For years, they were closed on a Monday - because the staff wanted to keep their Monday day off.

It was always known as the place to work because they were so considerate of their staff.

I used to love wandering around it. The displays were fantastic, the quality first class. The staff were always helpful.

The JL at West Quay in Southampton is fecking enormous and well worth a diversion if you are in the locale.

Four floors of fabulousness - the top floor cafe has floor-to-ceiling windows along one side with panoramic views of cruise and cargo ships coming and going.

Lilymaid Tue 30-Apr-13 22:33:11

I've spent tens of thousands in John Lewis and Waitrose over many years. I find the shops muchg more civilized than many others.

But what I like particularly is that it is a partnership and that during the last Conservative government, when everything was being privatised, the Tory press used to say how much better it would be if JLP was a proper plc with shareholders rather than partners. Judging by the success of the partnership over the last 20 years, and what has happened to some other stores including M & S, they were very wrong!

NiceTabard Tue 30-Apr-13 22:38:54

I spend JL vouchers on waitrose food as well.
Only makes sense.

DancingDolly Tue 30-Apr-13 22:39:43

I have never had a stale scone in JL getorfmoiland. Their fruit scones and a pot of tea is one of lifes little pleasures

NiceTabard Tue 30-Apr-13 22:40:00

Agree with others that the food places are generally overpriced, and not the sort of food I'm keen on.

Kids clothes last forever though.

Mintyy Tue 30-Apr-13 22:47:22

I had a cheese scone and a coffee for my breakfast in The Place To Eat.

Such a decadent day.

Plus3 Tue 30-Apr-13 22:48:49

Another huge fan - Heelas was my home store as well, and we used to go to ride the bubble lifts. grin

ReturnOfEmeraldGreen Tue 30-Apr-13 22:53:19

I do love JL. They are opening a new branch in Birmingham next year and I am quite pathetically excited about it.

CointreauVersial Tue 30-Apr-13 22:54:15

GOML- you are missing out. John Lewis is the mutt's nuts.

Remember when we had all that snow, and several people were stranded overnight in the JL store by the M40 in High Wycombe? envy Lucky blighters.

CointreauVersial Tue 30-Apr-13 22:55:09

Ohhhh yes, that Monday closing thing. Twas really bizarre (and annoying).

deeplydullmnnickname Tue 30-Apr-13 22:55:18

Myroomisatip I have got an Ikon sofa, indeed I'm sitting on it now, and absolutely love it. It's sooooo comfortable. Extortionate as we had special fabrics instead of the standard ones but worth it. Just watch the wooden feet as ours were chipped on delivery and had to be replace. Obviously this being JL they dealt with it very efficiently and sent us some vouchers too.

Yes what is this outbreak of using the non-word luff. Please stop it.

IntheFrame Tue 30-Apr-13 22:55:56

I like their staff policies (from both perspectives).

I like their customer service.

I hate their store design - everything from merchandising to shop layout to store colours. Scarily bland. I can never find anything I actually want to buy in their stores - they make things look dreadful and plain.

I love JL BUT they have changed The Place to Eat in my local one and it is now crap and has quite put me off going. Apparently they have brought it in line with other JLs. <pity>

deeplydullmnnickname Tue 30-Apr-13 22:59:04

Such is the dominance of JL in our house that my ds has written stories inspired by it at school. The two main characters being John and Lewis. I do hope it made his teacher smile.

Tanith Tue 30-Apr-13 23:24:34

They used to do a magnificent Seafood Salad in the 80s, and freshly made chocolate crepes (sighs dreamily for happy, bygone days smile)

SorrelForbes Tue 30-Apr-13 23:31:01

Growing up, my local JL was Caleys in Windsor. It's now a MacDonalds hotel. My DM is not impressed.

fossil971 Tue 30-Apr-13 23:40:30

I really love John Lewis especially for their faithful provision of a haberdashery/sewing/knitting department through the lean years when nearly all the other department stores closed them down.

Sadly the new stores are a bit disappointing - I agree the lighting and displays are so neat, safe and bland they are completely devoid of personality and don't do them justice. The Highcross Leicester store should be stunning but inside it just looks dated with predictable displays of immaculately arranged Cath Kidston bags and stuff. A "JL At Home" has opened recently near us and I want to love it but they rarely have anything I want to buy and the car park is often so worryingly empty, I hope they don't end up closing. And the cafe menu is so expensive it's offputting - people round here normally want a sandwich and something child friendly, not an expensive plated prawn salad.

BreatheandFlyAway Tue 30-Apr-13 23:42:14

I used to work opposite JL in Oxford Street. My Xmas shopping was so lovely and easy in those days - it would be one lunch hour (somewhat extended blush), I would go from the top to the bottom in a highly engineered shop (from too much time spent there I knew it like back of hand) and have a spot on present for everyone on my list - no stress and lots of pleasure!

MummyPig24 Wed 01-May-13 00:56:09

It's so naice. It's so civilised. Love going to the baby section and playing with the posh prams that I can't afford and looking at the lovely clothes. The home section is great too. Oh and the crepe bar!

BookieMonster Wed 01-May-13 01:13:23

I miss JL more than most other UK shops. I came over all unnecessary when they started delivering to Oz.

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