To think that the decline of M&S began with the introduction of Per Una range...

(209 Posts)
Blowin Wed 24-Apr-13 21:50:10

I mean it all just went so downhill from then on....imo.

HollyBerryBush Wed 24-Apr-13 21:53:28

No, they outsourced their manufacturing from the Midlands to the Far East and the quality and design went down hill rapidly

Laquila Wed 24-Apr-13 21:54:56

I am always mystified by the Per Una range whenever I got into M&S but there are always people browsing and buying from there - it is bafflingly popular but each to their own, I suppose

gordyslovesheep Wed 24-Apr-13 21:55:17

per una was fine when launched - but they haven't up dated one design since 2012 - it's awful

HoHoHoNoYouDont Wed 24-Apr-13 21:56:13

They tried to appeal to the younger generation with Per Una but it went tits up because the older customers thought it would be hip and trendy to wear Per Una too. It scared the youth away grin who wants to be wearing the same outfit as their granny grin.

orangeandlemons Wed 24-Apr-13 21:57:13

It was ok when it came out.....now it is just....well, words escape me. Mouldy?

gobbin Wed 24-Apr-13 21:58:07

I like the Per Una Roma Slim jeans. They fit me in all dimensions. Am I ill?

Sparklingbrook Wed 24-Apr-13 21:59:18

I don't understand M&S and find their store layouts baffling.

HoHoHoNoYouDont Wed 24-Apr-13 21:59:58

Whenever I go in there the Per Una dept looks like a jumble sale. They really need to work on the display.

CaffeDoppio Wed 24-Apr-13 22:00:00

I'm not sure it's got anything to do with specific 'ranges' - more that M & S forgot who their core customers were and hurled themselves headfirst into trying to attract the kind of buyers who wouldn't be seen dead in there at any price! Big mistake.

MrsRajeshKoothrappali Wed 24-Apr-13 22:02:06

M&S scares me.

There's so much STUFF!

Thousands of slight variations of the same thing in a range of pale blue, pale yellow and pale lilac - all colours that make me look like death.

MrsRambo Wed 24-Apr-13 22:02:22

Yes! Completely agree. Per Una and the appointment of Ms Ruffles to be in charge of Per Una was their down fall..... "That skirt is far too elegant and stylish. Add ruffles here and here. NOW". "Note to designer person. More ruffles needed for Autumn 2013. Regards, Ms Ruffles"

Arrrggggg.......

orangeandlemons Wed 24-Apr-13 22:03:54

I seem to remember Per Una was meant to be something special. Wasn't the way they were displayed different in some way?

Blowin Wed 24-Apr-13 22:04:00

I spent an hour in M&S today, a 43 year old woman with fairly conservative taste in clothes, and it was all either totally frumpish or just plain godawful (a la per una) I came away with nothing.

Per una stuff is just plain odd. Weird colour combinations, weird ribbons, bows and sequins where you dont expect them, just, really really awful.

Am thinking of learning how to make my own clothes. I think i could come up with better than M&S ranges.

Ms Ruffles is an issue but MrsRambo surely you would be adding camo to everything.

Laquila Wed 24-Apr-13 22:05:20

They DO have a thing for ruffles...I myself have never looked at at item of clothing and thought it would be improved by ruffles, but then again I'm not 62.

Then again, my mum's 62 and she wouldn't wear anything from Per Una if you gave her a million pounds, and she is the world's staunchest supporter of M&S.

orangeandlemons Wed 24-Apr-13 22:05:47

Wouldn't that be camo luxe?

Laquila Wed 24-Apr-13 22:06:51

orangeandlemons I seem to remember the original idea was that it'd be grouped by sizes, ie. all 10s together in all styles, etc. Groundbreaking, no?!

thenightsky Wed 24-Apr-13 22:07:03

I bought a pair of their black jeggings yesterday. I think its the only thing I've bought in the last 5 or 6 years, apart from underwear and food.

cocobongo Wed 24-Apr-13 22:08:27

When they first launched, they displayed everything by size rather than by type. So all size 10 garments in one rail, size 12 on another. The idea being that you didn't have to hunt through everything to find your size. But they soon gave up on that, presumably because having a mix of different items on one rail makes it look like the sale rail.

But they definitely didn't look as weird and ruffly and "art teacher chic" as they do now!

nancy75 Wed 24-Apr-13 22:09:47

M&S do so many things wrong.

Their visual merchandising is a mess, they have all the skirts together apart from the one you want which is inexplicably over the other side of the shop in with the jumpers, there is so much stock, some of it almost exactly the same as something else.

Whoever designs their stuff does not know when to stop. Let's make a top, put buttons down the front, a tie round the waist, a frill on the bottom, some beading on the shoulder. Let's see if we have any scraps of material on the floor, stick that on too.

The quality gets worse every season.

Their little girls stuff is ok, but when your dd turns 8 she has to dress like a street walker or shop elsewhere

I could on & on

HoHoHoNoYouDont Wed 24-Apr-13 22:09:48

M&S have some good strengths and should play to them. Per Una isn't one of them. They really need to consider binning it.

MrsRambo Wed 24-Apr-13 22:11:00

grin MrsTerryPratchett

It would get the ex-Millets shoppers through their doors mind.... <thinks about putting business case forward to M&S>

orangeandlemons Wed 24-Apr-13 22:11:20

But doesn't it sell loads

Sparklingbrook Wed 24-Apr-13 22:15:00

The thing with M&S is what age are they aiming at? I was looking at some tops the other day and so was a lady who was 80 at least. confused

nancy sums it up nicely. You need a map almost.

Anyone been to the needlessly massive one in Cheshire Oaks? Overwhelming is an understatement.

orangeandlemons Wed 24-Apr-13 22:17:17

I was looking at some tops in there. Then I saw a picture of Twiggy wearing it, and left immediately. Twiggy is old enough to be my mother. I am not wearing the same clothes as her....im late 40s btw!

Mynewmoniker Wed 24-Apr-13 22:21:20

I remember years ago me and mum looking at their sales and realising they must have brought special 'rubbish' in and put it in the sale.

We couldn't find much at all we'd seen before.

namechangea Wed 24-Apr-13 22:23:42

Sparkling... but it's all eco friendly hmm

BramblyHedge Wed 24-Apr-13 22:23:43

HoHoHo , my MIL likes buying me per una and I once had an elderly lady tell me she had my top as well and wasn't it lovely. Sadly it went in moth holes soon after so went in the bin.

Dereksmalls Wed 24-Apr-13 22:24:53

The Edinburgh one makes me what to scream. Getting to the kids dept with a buggy was so difficult so I never went in when the DCs were tiny. I completely agree about the weird colours. Tried to buy some basic tops in there, got shorter and wider after one wash (doesn't happen to the ones I've bought in Sainsburys) - never again.

Sparklingbrook Wed 24-Apr-13 22:25:19

Oh name and has the all important Pasta Bar. confused I came out with a bag of wine gums, it was all too much.

PenelopePortrait Wed 24-Apr-13 22:25:28

The colours in all the ranges are never the right shade, there is something just not quite right. Why isn't the navy blue cardigan navy? What is that weird colour?

Per Una - pass me my sunglasses. Ruffles check, satin trim check, embroidery check, uneven hem/edging check, random pattern added result.

The layout - agree with above posters, I often go in with the best intentions having seen something advertised but can I find said item in the store. No. Usually just give up, it's too much like hard work.

Pity they don't set the clothes out like they do the food.

Sparklingbrook Wed 24-Apr-13 22:26:19

Let's not forget their bonkers school uniform availability in stores strategy. angry

Sparklingbrook Wed 24-Apr-13 22:27:17

Plus their cafe can't do a bacon roll without butter. hmm

nancy75 Wed 24-Apr-13 22:30:38

Their school uniform is dire, I got non iron summer dresses in their last year, after 1 day dd looked like she had been to bed wearing it for a month, in contrast the sainsburys dress that is only a fiver never needs to be ironed.

SucksToBeMe Wed 24-Apr-13 22:34:59

Nancy, that summery made me gringringrin

TSSDNCOP Wed 24-Apr-13 22:36:30

The layout is horrendous. The Bluewater store is obviously big, and the vast women's wear floor has no clear pattern.

Per Una is front and centre across the main entrance and the range is just too hideous. It used to be that Autograph and Limited were at the front, but since their designs have tanked they've been marginalised.

The boys range is utterly revolting. Please send your designers on an undercover mission to John Lewis, Gap and even Next for inspiration. Better still ask some mothers of boys for input.

But whoever is designing and visual merchandising menswear is onto a winner.

The home furnishings is desperately cramped, but the range is lovely.

Likewise the food hall is stupidly cramped and makes me feel horribly claustrophobic.

Oddly, it's more pleasant to visit a smaller store eg Bromley, Gravesend or Maidstone than the flag stores at Bluewater and Lakeside.

TSSDNCOP Wed 24-Apr-13 22:40:05

Penelope completely agree re the colour navy.

Why is it a horrid indigo?????

JeremyPiven Wed 24-Apr-13 22:42:25

Racks and racks of black polyester trousers which all look the same. 25 pairs in a size 8, 25 pairs in a size 18, none in a 12.
Why do they need to have every single item of stock on the floor at the same time?

I bought a pair, wore once, hem came down. Took back, exchanged, wore once, hem came down.

Sparklingbrook Wed 24-Apr-13 22:50:25

Unfunny boy's T shirt Available in sizes 5 yrs-14 yrs. Why would a 14 year old want the same t shirt as a 5 year old. confused

nancy75 Wed 24-Apr-13 22:58:21

They must be reading thing thread, I just got a sale start tomorrow email!

Blowin Wed 24-Apr-13 23:07:23

Yes I agree that the colours all all just not quite right somehow.

Navy not quite navy, aquamarine that looks too green, pink that is too loud, and their reds are always a horrible orangey shade as opposed to a nice deep rich colour.

SlumberingDormouse Wed 24-Apr-13 23:08:32

I'm mid 20s and would buy basics at M&S - especially work clothes - if they were good quality, but they're not. They look and feel cheap but aren't.

snice Wed 24-Apr-13 23:09:23

honestly you young gals are missing some lovely stuff if you don't browse the rails in Per Una

SlumberingDormouse Wed 24-Apr-13 23:10:49

Haha, I can truly say I have! grin

nancy75 Wed 24-Apr-13 23:13:59

Snice, if that skirt had some sequins a few ruffles and maybe a buckle detail then it would be the one for me! ( maybe I could get a job on the design team)

Pandemoniaa Wed 24-Apr-13 23:23:12

When it was very first introduced, Per Una wasn't quite the horror that it is today. I think this went to their heads at M&S and someone, somewhere decided that the modest success of the range must mean that customers would now like an extreme version of it. All in crinkly fabric.

Also, why must M&S do that Orphaned Thing where they hide a couple of rails of skirts (say) where you least expect them given how far away they are from the rest of their brethren?

RocksThatIGot Wed 24-Apr-13 23:23:30

I clicked on that skirt link. Jesus titty fucking Christ! My eyes!

trixymalixy Wed 24-Apr-13 23:27:27

I have a lovely pair of Per Una shoes from the very first collection. I've recoiled in horror at every item since then.

Finola1step Wed 24-Apr-13 23:34:51

Have also just clicked on the skirt link. What the frig have they done. I had to scroll through all the images to make sure I was seeing what I thought I was. And the poor model, you can tell she thinks she's wearing shite.

It's such a shame though. If they just stuck to what they do well. At this rate, M and S will just be selling food because it appears to be the only section that is doing well.

Finola1step Wed 24-Apr-13 23:35:17

Am off to look for more horrors on their website.

HoHoHoNoYouDont Wed 24-Apr-13 23:36:05

I remember seeing a programme once about the Per Una launch. The styles were ok at the very beginning but as that link to the skirt shows, they're frigging shocking now! They've totally lost direction.

I love the food and home stuff, they are good quality but the designers in women's wear need a shake up.

ElectricSheep Wed 24-Apr-13 23:37:34

I love this one. It's very speeeeeziale <boak>

ElectricSheep Wed 24-Apr-13 23:39:35
Blowin Wed 24-Apr-13 23:40:35

Its sad really, because they used to be such a great shop. All through my childhood and up to around 10 years ago, i bought loads of clothes there, they were well designed, and of good quality. How did they manage to start getting it so wrong when they had a winning formula? Is it because as Hollyberry said upthread they outsourced design and manufacturing out of Britain, presumably to increase and maximise profit, but in fact that has resulted in massive loss of profit instead.

HoHoHoNoYouDont Wed 24-Apr-13 23:40:46

grin Electric. I almost linked that too but this is even worse.

HoHoHoNoYouDont Wed 24-Apr-13 23:41:46
HoHoHoNoYouDont Wed 24-Apr-13 23:43:28

That cardy looks more like a pyjama top.

Repeatedlydoingthetwist Wed 24-Apr-13 23:48:46

Jesus H. Christ, Electric is that an actual cardigan?! That they actually sell?!!

TheCraicDealer Wed 24-Apr-13 23:51:48

Two words sum up my thoughts on Per Una- handkerchief hems * shudder * My mum, always entranced by the words "further reductions" has bought various heinous items over the years. Peasant blouses, odd knitwear that's so holey Kurt Cobain would've thought twice about wearing it, white trousers with a "Moll Flanders" criss-cross leather thong fly....gah!

I'm also in my mid twenties and actually do like M&S, apart from Per Una. Where else can you get decent work shoes in half sizes for under £25, that don't fall apart? Like the basic cardies and plain black skirts and trousers for work. They're decent value and mine are still going strong after getting washed on an almost weekly basis for 2 years.

Thank god they got rid of Twiggy though- iirc her range had some stuff that rivalled Per Una in terms of sheer ugliness.

nancy75 Wed 24-Apr-13 23:56:01

I think the first per una range was designed by George from asda, but they lost him fairly quickly and they now seem to have mad art teachers in his place

OhLori Thu 25-Apr-13 01:49:13

Can I speak up for Per Una?! I think they used to do some beautiful stuff, I would even get a bit excited at some of the colours /designs as I approached them, even if I couldn't afford them.

But there has been nothing recently, as per the rest of M&S clothing, though I do sometimes like their boys' stuff. I went into a big M&S last week and failed to be excited by anything at all. Everything was BHS-bland.

That cardigan is just wow ElectricSheep, a conversation-stopper, though eerily reminds me a little of a tank-top I once had blush

OhLori Thu 25-Apr-13 01:53:15

How about these shoes? http://www.marksandspencer.com/Footglove-Original-Leather-Trouser-Shoes/dp/B00425ONCA?ie=UTF8&ref=sr_1_5&nodeId=2414502031&sr=1-5&qid=1366851061&pf_rd_r=1T96AQPQFBD3BZCYPQHN&pf_rd_m=A2BO0OYVBKIQJM&pf_rd_t=301&pf_rd_i=0&pf_rd_p=321381407&pf_rd_s=center-3

OhLori Thu 25-Apr-13 01:53:32

oops sorry, can't post links!

TheDoctrineOfSnatch Thu 25-Apr-13 07:40:13

Do you think it's our fault? We link to all these yuck things, loads of people click and M&S think the items are popular?

Sparklingbrook Thu 25-Apr-13 07:41:39

They should realise we click but we don't buy. grin

jaggythistle Thu 25-Apr-13 09:29:29

brambly my MIL buys me Per Una too. Luckily she knows I am not a ruffle person and gets quite plain stuff. I'm 35. . .

Omnishambolic Thu 25-Apr-13 09:37:34
MarjorieAntrobus Thu 25-Apr-13 10:00:13

They used to be a place where you could buy good quality basics year after year. A white shirt? A lambswool jumper? Black work trousers? Nothing was remarkably stylish but it was good quality and it lasted well.

Now they feel the need to keep adding weird frayed sequinny applique shizzle.

And they scatter things willy nilly around the store.

Speaking as a bloke, I never used to shop at M&S. Used to find their menswear dull, uninspiring and naff. Now I buy quite a lot there and most of my female friends agree that their mens stuff has improved enormously at the same time the womens has gone off the boil.

MarmaladeTwatkins Thu 25-Apr-13 10:23:25

Per Una started off not too badly. I remember buying a really nice denim mini skirt from the Brighton branch about 10 years ago...

Sparkling, what about the M&S situation in the Mezza?! shock Get this, Mumsnetters... in my local shopping centre, M&S is spread out over TWO massive shops! Wimmin, kids and foods in one, then a few minutes walk-away, you will find another massive M&S stocking menz and home things. It's ridiculous. Christmas is the worst. You might think "Oh I'll buy Aunty Gladys a nice tea cosy from M&S" so you get the tea cosy from the home shop but if you want any GD wrapping paper well, you will have to schlep over to wimmins and food <cries and shops in TK Maxx inxtead>

MarmaladeTwatkins Thu 25-Apr-13 10:27:49
MarmaladeTwatkins Thu 25-Apr-13 10:36:11

In defence of Per Una, their Roma jeans are the only ones that fit me. I have recently been for a restock. Also bought three tunic tops (bit of a White Stuff rip off - cheaper and poorer quality). I've always rather liked Per Una, but then I am a librarian, so I probably fit into the art teacher type demographic that they are trying to appeal to! wink

margaritathatcher Thu 25-Apr-13 10:40:12

A good start would be to sort their online ordering out.

I don't know how many times I have ordered things only to have the order/item cancelled because it's out of stock when they come to despatch it. How bloody infuriating is that?! I sent a complaint to customer services and got a stock response back. They need to start listening to their customers.

I used to think they were up there with John Lewis but not any longer. No staff, crappy service and changing rooms like the rest of the sodding high street.

Nanny0gg Thu 25-Apr-13 10:41:35

Can anyone link this thread to their facebook page? Maybe they'll take more notice of this than my rants individual complaints.

Sugarice Thu 25-Apr-13 10:42:28

Fuck me Marmalade that first dress is quite possibly the worst dress I've ever laid my eyes on, it's foul, where's the shape.

Even Myleene Klass couldn't make that work! grin

HoHoHoNoYouDont Thu 25-Apr-13 10:43:42

That second dress is ok, it's monochrome which is in and I've seen similar in other shops. The problem is the length, they should have kept it knee length.

Nanny0gg Thu 25-Apr-13 10:44:03

Please note that it is the 'Classic' collection, but they've used a model under the age of 70!!

MarmaladeTwatkins Thu 25-Apr-13 10:46:18

Yes, monochrome is in and that's where the success of that particular frock ends!

M&S can't do maxi dresses. They're either flapping about the ankles, so they're "frump" length rather than maxi length or look like they've been stolen from the wardrobe of Space Precinct.

Pandemoniaa Thu 25-Apr-13 10:47:20

They used to be a place where you could buy good quality basics year after year. A white shirt? A lambswool jumper? Black work trousers?

This. It was one of their strengths since you could guarantee that you'd find a good range of basic items in sensible "true" colours too. Not the bizarre not quite navy or boily orange red versions.

Quite how anyone would want to wear their current offerings, defeats me.
This is a particularly depressing example

MarmaladeTwatkins Thu 25-Apr-13 11:01:02

"Showcasing Twiggy's signature sense of fun and fashion, Twiggy for M&S Woman is a modern collection of wardrobe-building pieces with stunning attention to detail, beautiful fabrics and flattering lines"

Sense of fun and fashion?

O RLY????

AlnwickRose Thu 25-Apr-13 11:14:13

I think it's quite good for women in their 60's who want to feel a bit Gok Wanned, i.e. my mum.

Pandemoniaa Thu 25-Apr-13 11:15:33

Ahem. I am nearer 60 than I am 50. I would rather boil my own head than be fooled that wearing the current range of M & S clothes would do anything other than make me look ghastly.

Almostfifty Thu 25-Apr-13 11:21:46

I was in there ready to spend money last weekend. I came out with stockings. That was it.

Awful, just awful.

And don't get me started on the bras. Why would you want a padded bra when you're already at least a D cup? Just why?

themaltesecat Thu 25-Apr-13 11:25:18

The second dress (monochrome) is decent.

The best is simply baffling.

themaltesecat Thu 25-Apr-13 11:25:28

rest, even.

Fillyjonk75 Thu 25-Apr-13 11:29:36

I thought the Per Una range was reasonably priced, up to date and a bit different when I first got stuff from there in my twenties in about 2004. Then I didn't get anything from there for a while, got vouchers from work and went to spend it in there, about 3 years later. Had about £65 in vouchers and thought I might get a skirt and top. All the skirts were at least £80, I didn't like any of them, and the quality looked worse than Primark. I ended up buying food.

That's been my experience of M&S ever since in the women's range, overpriced, frumpy, poor quality. The children's clothing is unreliable, whereas it used to be a benchmark for quality, reliability and good value. I do buy the children's clothes sometimes but online only as I need to read the reviews first.

Personally I think the rot set in in the 90s or whenever they binned the St Michael, made in England standard.

Fillyjonk75 Thu 25-Apr-13 11:31:11

You go to Sainsbury's if you want to be Gok Wanned.

MarmaladeTwatkins Thu 25-Apr-13 11:41:58

I most certainly do NOT want to be Gok Wanned wink

What does he actually do? Trusses you up in a fitted "office" dress that makes walking a virtual impossibility,Whacks you in some tottering high-heels, puts a thick belt round the waist and gives you a terrible haircut. Bad times.

thenightsky Thu 25-Apr-13 11:46:41

Gok makes women look like blokes in drag. He's a one-trick pony.

orangeandlemons Thu 25-Apr-13 11:46:57

I used to be an art teacher and I wouldn't be seen dead in bloody Per Una. It is a crime against design!

FreshLeticia Thu 25-Apr-13 11:47:49

The sad thing is that Matalan have now got their own Per Una copy in the 'Soon' range. It's like Per Una on speed. Truly hideous!

Per Una wasn't too bad when it first came out, I still have a couple of bits from then, but they weren't frilly.

On the other hand, those who are bigging up the menswear range are quite right, DH even looks slightly trendy in their stuff these days.

Gerrof Thu 25-Apr-13 11:48:00

Gok Wan hates women, especially fat ones. You can see it on his face.

That said some of the Sainsburys clothes are pretty good. I have got a dress from there and it makes me look thinner than anything else I own <shallow>

Well that's an epiphany. Recommending Sainsburys clothes.

Gerrof Thu 25-Apr-13 11:49:28

I have got a per una wool dress which I bought about 5 years ago, it's actually very nice, I wear it still. It didn't used to be that bad.

Matalan is beyond the pale. I never see anything in there which doesn't look like it belongs on a market stall.

OhLori Thu 25-Apr-13 11:52:13

The links are very funny indeed. If I knew how do it, I would do a few of my own. How I sniggered at OhMyEyes. Yes, there are some really bad, sad and even funny things confused on their website. I knew their stuff had not been great the last few months, but often in Spring they pull a few lovely items off, but I saw nothing.

I feel a bit sad tbh. Even if their own fault. Another little sad face.

MarmaladeTwatkins Thu 25-Apr-13 11:52:37

Oh God, really, Gerrof? I am saddened by this. <disappointed face>

Whenever I peruse the rails of TU at Sainsbury's, I could weep. Is this what they think women like? Lots of cardigans that are long with pointy hems, lots of "jazzy" printed tops with <deep breath> elasticated bottoms and elasticated cuffs. WHY would you need elasticated cuffs?! Mid-length dresses with a bit of 'sequinning' around the v-neck in case madam fancies something a bit more glamorous for her night out at the pub quiz. Jeans that look suicidal.

It's like someone translated the menopause into clothes. grin

orangeandlemons Thu 25-Apr-13 11:52:38

I think Matalan and M and S are nearly the same. At least Matalan sells cheap crap. M and S sells the same crap at 3x the price. But, the clothing is quite similar....and just don't start me on their older girls range...l trashy and tarty in crappy fabrics

orangeandlemons Thu 25-Apr-13 11:53:59

..and forgot to post earlier, that fireworks cardigan is possibly the worst thing I have ever seen. Are they really expecting to sell it?

Pandemoniaa Thu 25-Apr-13 11:55:01

Elastic, apart from in one's knickers, should be banned. It flatters nobody, regardless of what size you are.

Gerrof Thu 25-Apr-13 11:57:25

<harrumphs> well if you look CLOSER you will find some nice jeans and dresses.

perhaps the Cheltenham Sainsburys have a different selection of clothes than the Wolverhampton ones <sniffs>

Gerrof Thu 25-Apr-13 11:57:46

There is a lot of dross on there though. Fucking waterfall cardigans and BLOUSES.

Mumsyblouse Thu 25-Apr-13 11:58:18

I agree that they are like Matalan only overpriced. It's the polyester that gets me, floaty cheap-looking garish polyester tops, must cost pennies to manufacture.

BornInACrossFireHurricane Thu 25-Apr-13 12:03:07

I had a lovely per una handbag a few of years ago. That's about it though!

Miggsie Thu 25-Apr-13 12:05:02

PEr Una is mind blowingly awful, the bra departmentis convinced 80% of women are 36C andonly want moulded cups. Nightwear department thinks women want puppies and cats on their tits all night.

To be fair I did get DD a fabulous boy's suit in the posh kids range for a reasonable pice and excellent quality - I would have been pushed to make it myself, so bought it happily. DD loves it as boy's jackets have pockets!

The young girl's stuff is vile: "my little slapper" it should be called. So tarty it is embarassing - for an 8 year old? Really? The material in the girls clothes is noticeably worse quality than the boy's clothes - especially sports wear. Chilren's shoes seemed desigend to make lots of work for podiatrists and osteopaths - but then so do the women's shoes.

MarmaladeTwatkins Thu 25-Apr-13 12:06:57

Fuck you! I don't live in Wolverhampton! <hoity toity>

And everyone knows you live in the rough bit of Chelters wink

orangeandlemons Thu 25-Apr-13 12:09:06

My little slapper! Great name

I remember all the sensible clothes my mum used to buy me from m and s when I was about 8 or 9. I hated them, I would have loved My little Slapper Stuff

thermalsinapril Thu 25-Apr-13 12:17:28

YABU. Per Una is fine, there's nothing wrong with it.

I liked per una before I had dd. That was in 2003. She didn't sleep for years so I didn't go shopping really for years either. Now it's all tawdry rubbish sad

Morebiscuitsplease Thu 25-Apr-13 12:19:32

Oh ladies you echo all my thoughts. Per una used to be funky, now it is frankly frumpy. Young girls clothes are quite nice but once they turn 7/8 OMG...they are hideous. I find their big stores overwhelming, too much stuff. Quality is going downhill. Food is still good but John Lewis is superior in every way. Love their girls range & lover their staff. You only find staff on the tills at Marks.

JacqueslePeacock Thu 25-Apr-13 12:24:35

This is rather eye-watering

orangeandlemons Thu 25-Apr-13 12:25:15

slapper dress. Poor girl who had to model it. My dd age 7 would love that dress < despairs>

JacqueslePeacock Thu 25-Apr-13 12:25:48

And this is frankly alarming

ouryve Thu 25-Apr-13 12:26:30

It went downhill when they stopped using UK manufacturers such as Dewhirsts and started importing cheap tat.

JacqueslePeacock Thu 25-Apr-13 12:26:41

Crikey, that girls' dress is definitely My Little Slapper.

JacqueslePeacock Thu 25-Apr-13 12:27:31

But the design isn't done abroad, is it? I mean, the manufacturing might be poor, but we can't blame the actual hideousness on developing country factories, can we?

orangeandlemons Thu 25-Apr-13 12:27:54

Wow that last one was something else...wtf wears these things?That top should be up for breach of the peace...

orangeandlemons Thu 25-Apr-13 12:29:40

Do they actually employ designers?or is it like just chuck anything in and see what happens

JacqueslePeacock Thu 25-Apr-13 12:31:00

Why in hell's name would you want two layers of this monstrousness?

ouryve Thu 25-Apr-13 12:36:45

That skirt! £45 for something in garish fabric that will seat as soon as you sit down in it.

gazzalw Thu 25-Apr-13 12:36:57

They have got it so wrong and the different in-house brands all seem to merge into oneness - well apart from Per Una which is such a no-no and yet it is in a prime position in our local store!

Omnishambolic Thu 25-Apr-13 12:36:57

Ooh that paisley mock layer thing is two layers of fugly. "Nights out in style" indeed. No redeeming features WHATEVER (unless you count lack of ruffles and sequins).

How is that dress my little slapper? I thought I was gonna see something from my big fat gypsy wedding but that's just a pink dress. Really, if you saw a little girl wearing that dress you'd think slapper? Really?

Omnishambolic Thu 25-Apr-13 12:40:01
ouryve Thu 25-Apr-13 12:44:30

Sainsburys fans - you realise they've got a double your Nectar points value offer on their clothes, this week - so long as you follow the Ts&Cs, you can get the stuff half price.

orangeandlemons Thu 25-Apr-13 12:44:40

Well I wouldn't be keen on my dd wearing on one shoulderd top. She's 7. I wouldn't even think about buying it for her, it looks.....well My little slapper!

gazzalw Thu 25-Apr-13 12:45:44

Er DW and I discussed "the slapper dress" for girls and don't see what your problem is.....DW reckons it's quite cute particularly for a hot, seaside/beach type of holiday. DW said it wouldn't be her first choice for DD but it wouldn't be her last either. It's quite 1970s retro! We are quite traditional parents too - but certainly wouldn't be dressing DD in 'frocks' a la 1950s style hmm. It's definitely a case of "one man's drink is another man's poison"

However, the Per Una stuff is not subject to taste - bottom line is that it demonstrates none! I think they should send the whole range off to the Rag Box in the Sky!

orangeandlemons Thu 25-Apr-13 12:48:52

It would be cute if I had 2 straps like a sundress. It is the one shoulderishness of it that makes it look cheap

orangeandlemons Thu 25-Apr-13 12:49:19

E.g you don't see frocks like that in John Lewis

merrymouse Thu 25-Apr-13 12:49:26

Was there some point in the past when their women's clothing wasn't in decline? I remember buying oversized men's cardigans in the 80's/90's to wear with DM's. however can't remember their women's fashion ever being competitive with other high street brands.

IndiaJade Thu 25-Apr-13 12:50:11

Oh help. I really like some of the Per Una stuff. Some of my favourite clothes in my wardrobe are Per Una. I like the cut of their long skirts and dresses mainly and some of the tops. I am sitting here in a ruffly top right now! I also like Next, which I know is unpopular with MN, Monsoon and Fat Face.

I would be interested to know what womens' clothing shops people do like and could recommend? Where are you going if not M & S? Are you all shopping at Boden?

orangeandlemons Thu 25-Apr-13 12:51:14

Merry mouse, I remember doing that too. But when I grew up a bit, I remember getting quite a bit of knitwear and basics at M and S

AnyoneforTurps Thu 25-Apr-13 12:51:50

Boden quality has also gone downhill <<reels with home counties angst>>. Knitwear used to be fantastic, now shrinks and pills.

KingRollo Thu 25-Apr-13 12:52:05

Message withdrawn at poster's request.

orangeandlemons Thu 25-Apr-13 12:52:32

I have given up buying at actual shops. I get it all online now.Toast, Cos, Uniqlo, Great Plains sometimes

orangeandlemons Thu 25-Apr-13 12:53:08

All with discount codes. Can't afford full price

Laquila Thu 25-Apr-13 13:03:46

"They also had some odd queuing system in the cafe which was so long and complicated, it made nipping in for a coffee and a sandwich not worth it."

Don't get me started!! The ineptitude/slowness of the staff and the complexity of the systems in M&S cafes never ceases to amaze me. Nice food though.

Sparklingbrook Thu 25-Apr-13 13:05:46

Don't go to the cafes at M&S - far too slow and a bit soulless. Plus the bacon roll only coming with butter fiasco.

Laquila Thu 25-Apr-13 13:07:53

IndiaJane I get quite a few bits at M&S but always Autograph, Limited or their normal range.

Other than that I get knitwear and dresses from Boden in the sale/with code (agree with poster upthread though - quality can be a bit hit and miss), otherwise it's Fat Face (but mainly the stuff that doesn't look too identifiable!), Gap, La Redoute for summer and holiday stuff, New Look for jeans, sometimes Kew/Jigsaw/Whistles or the like at John Lewis, and also JL's own Weekend stuff.

Sunnymeg Thu 25-Apr-13 13:11:43

We have an outlet shop near us that stocks all the carp (sp) they couldn't sell from their shops. Some of it is twee and overpriced even when it is reduced.

MadameOvary Thu 25-Apr-13 13:14:44

I am still happily wearing boyshorts that I bought in M&S seven years ago They have worn and washed really well. Bought more recently and they were much, much thinner cotton and just poorer quality all round.

Sparklingbrook Thu 25-Apr-13 13:15:57

Oh the outlet shops are hilarious Sunny. grin

poppycock6 Thu 25-Apr-13 13:23:16

Yep, it's really gone downhill. I don't even bother looking anymore for myself although sometimes I'll find something nice for DD's

BitOutOfPractice Thu 25-Apr-13 13:26:57

I think their pants have dropped off but you can't fault their broccili

Ihatemakingpackedlunches Thu 25-Apr-13 13:30:08

I think M&S's quality is fine compared to many high street stores.
All retailers in the UK high street are having a tough time with pricing. M&S and pretty much everyone else chose to move their manufacturing from the UK to offshore (but their design is stil in the UK) because the UK was just not affordable anymore, plus the UK manufacturers couldn't do many of the desired techniques that are often done by hand in the Far East like embroidery or beading etc. The only companies that can afford to manufacture garments in the UK now are either top end Paul Smith types or the lowest of the low sweatshops.
Everyone's right though - quality has gone down everywhere - mainly due to the cost of raw materials and shipping costs going up. A few years ago M&S would buy a good quality garment for say £10 from the Far East and perhaps sell it on for £30. Now £10 will buy just an OK quality garment and there's not much they can do about that. Same for Boden and many other stores. The problem is that we want everything to be great quality and cheap too - & in real terms clothing costs have not increased as much as many other market sectors over the years.

NotConnie Thu 25-Apr-13 13:30:42

I think Per Una was launched at the end of 2001. I remember my friend and I really liked a lot of the stuff at the launch. But it seemed to lose the way very soon after.
Back 10-15 years, and the 10 years before that, M&S would be my first stop for work clothes, basics, underwear. However I haven't bought any clothes there for over two years now because if it isn't a hideous design the quality is rotten, the bras are awful, and even the knickers I bought last year were shite quality.
I'm at the age where M&S should definitely have kept me as a customer, but they lost their way trying to get younger customers who if they have any sense wouldn't be seen dead in there.
I just hope we never see similar deterioration in the food quality, because for me most of the food is top notch.

Ihatemakingpackedlunches Thu 25-Apr-13 13:31:19

But I agree their designs leave a lot to be desired!!

NotConnie Thu 25-Apr-13 13:32:29

On Boden, the quality has definitely gone downhill since I shopped there regularly in the mid 2000's.

ssd Thu 25-Apr-13 13:35:22

agree with everyone, per una is minging

too much ruffles/brooches/long matching necklaces/frills/ etc etc

boaktastic

but..and heres the big question....where do us mid 40's boring types shop now? and dont for christs sake say boden or fat face..please

givemeaclue Thu 25-Apr-13 13:38:36

I got some fab stuff in John Lewis yesterday

givemeaclue Thu 25-Apr-13 13:38:53

...not a ruffle in sight..

ssd Thu 25-Apr-13 13:39:59

was it the john lewis own label?

KingRollo Thu 25-Apr-13 15:11:35

Message withdrawn at poster's request.

SinisterSal Thu 25-Apr-13 15:26:28

But someone is wearing it

stepawayfromthescreen Thu 25-Apr-13 15:35:08

I've just had a look at the Per Una range online. I occasionally have a look in the shop, but never buy anything cos it's all so frumpy, badly cut and godawful colours. Per una online is awful.
Lots of vile patterns, unflattering cuts, ghastly colours...even the svelte model looks shapeless in many photos cos the clothes are cut badly, designed to flatter noone.
Listen up M&S:
Ankle skimming skirts with kick pleats suit nobody.
Loud, patterned tops might be 'on trend' but if they're cut like a sack, they won't sell.
mushy pea green and baby poo yellow don't look good on ANY skin tone.

Crunchymunchyhoneycakes Thu 25-Apr-13 15:38:32

Per Una baffles me.

stepawayfromthescreen Thu 25-Apr-13 15:38:58
orangeandemons Thu 25-Apr-13 16:00:56

I still haven't got over that awful jumper/top thing tat someone posted. Was it made up of left overs?

freddiefrog Thu 25-Apr-13 16:02:32

I don't think I've ever bought anything apart from food or kids school uniform from M&S

I have a look in there every now and then, but never find anything I like.

I'm 37, I have some cash to spend, I love clothes and fashion, but I don't want to look like my mum.

Everything just seems slightly frumpy to me. Even basics like jeans, they seem to do something to them to frump them up a bit

I find Next is the same at the moment too

ihatethecold Thu 25-Apr-13 16:04:05

I have a question for m and s experts!
I have a credit receipt but it can't be used online so I've ordered some wellies for my dd to be sent to a local store for collection.
I had to pay for the wellies online.

When I collect do you think I will be able to get a refund for them, then pay with my credit note?

higgle Thu 25-Apr-13 16:09:04

The PerUna stuff is so long you have to be 6' to wear it - the skirts would just drag along the floor on me ( not that I'd wear them anyway)

orangeandemons Thu 25-Apr-13 16:10:39

But, isn't Per Una the only bit of womenswear that sells?

awaynboilyurheid Thu 25-Apr-13 16:20:11

Love markies especially food and some of the clothes I actually liked a maxi dress that someone posted on here as a bad example!!! but agree per una a bit off at the moment and will they sort out homewear lovely stuff but put it all together in rooms like Next do then we can visualizein U it and not have to do all the work ourselves. Really hoping someone from M and S is on mumsnet, but I still luffs it, my daughter who lives in Spain, at the moment, says it feels like she's arrived home when she visits obvs spent too much time there when youngersmile

freddiefrog Thu 25-Apr-13 16:21:26

Also, whoever does the styling for their website is terrible at it.

For example:
m.marksandspencer.com/mt/www.marksandspencer.com/Per-Una-Roma-Denim-Jeans/dp/B003BAHZW2?ie=UTF8&ref=sr_1_3&nodeId=47862031&sr=1-3&qid=1366902996&pf_rd_r=0SH7ND7A5YYYHKBN9RYJ&pf_rd_m=A2BO0OYVBKIQJM&pf_rd_t=101&pf_rd_i=47862031&pf_rd_p=321381387&pf_rd_s=related-items-3

Standard pair of straight legs jeans, probably exactly the same as the pair of Levi straight leg jeans I bought in TK Maxx last week. I don't know what M&S do to them, but they just make them look awful and I just wouldn't buy them

stepawayfromthescreen Thu 25-Apr-13 16:37:58

those jeans are too short, worn with the wrong footwear. Don't like the colour either. Colour is something M&S consistently fail at.

blue2 Thu 25-Apr-13 16:42:06

I went off to my sewing class this morning. I'm 47 and the youngest out of all of us. Oldest is about 70.

None of us have bought anything in M&S for several years, apart from food and socks.

So - if Per Una etc isn't for the 'young' (which it plainly isn't) - it ain't for the 'old' either!

Oh, M&S Listen up!!!

Kithulu Thu 25-Apr-13 16:42:54

My Mum buys stuff in Per Una. She is in her 70's size 16/18 and generally looks ver nice when she goes to play bridge with the ladies. grin

Pandemoniaa Thu 25-Apr-13 16:52:06

It has long been my theory that M & S cut their trouser patterns around an extra large parsnip. How else to get that particular shape?

hortensemancini Thu 25-Apr-13 16:57:20

I remember the launch of Per Una too - I've still got a pair of wide leg trousers and a gorgeous long black skirt from the first collection. It actually looked really stylish in the stores, barely a ruffle in sight. But it's the curse of M&S that they do one good season of a new range and then the designer leaves after the launch, and it goes off the cliff of taste faster than you can say Seasonal Reductions. Same thing happened with Portfolio, Autograph, Indigo...

[looks sadly at lovely DvF-esque Portfolio wrap dress and amazing jacket]

thermalsinapril Thu 25-Apr-13 16:59:52

Wish they still did plain, simple designs in childrenswear, instead of everything having to have a cartoon on it.

Melty Thu 25-Apr-13 17:01:41

I have a few lovely Per Una skirts and tops from when it was first introduced.
But mostly these days the patterns make it look like someone was sick on the clothes.

I saw this lovely (I thought) dress on a mannequin yeterday when I was coming out if the food section.
Watercolour Print Shift
But the closer I got, the weirder it looked.
You need to watch the video to experience the awfulness of it.
It makes a very slim model look huge on top. A la humpty dumpty.
Its a shift dress, with some sort of drapey bits from the shoulder to the peplum.
If they had that dress, in a limited edition, without the drapey stuff, it would be lovely.

Booboostoo Thu 25-Apr-13 17:09:30

I think their decline started way back in the early nineties when they failed to see the significance of the credit card revolution. While everyone else was embracing the convenience of credit cards M&S insisted you either pay cash, cheque or apply for their in-store card. As a Uni student that put me right off.

They then failed to realise that high street fashion is dictated by the big name fashion houses. People who don't want to pay Prada, D&G, Armani, etc. prices still want to wear the trends and shops that specialise in copying these trends with a very quick turnover of extremely current styles (Zara) were overnight hits on the high street. M&S seems to insist on doing its own thing design wise which inevitably leaves them way behind the curve.

clippityclop Thu 25-Apr-13 17:10:46

The rot started for me years ago when they stopped doing between size jeans, I was a 9, still am, rubbish at sewing and sick of having to pay to have stuff altered. I am oddly loyal though (probably because we've got a few shares and love their food) and do occasionally rake the acres of synthetic fibres. Like many others I find everything's either too fancy, cheap fabric or doesn't fit. They should tap into the concerns of those who can still be bothered to express them. Can anyone forward this thread to their HQ?

nannynick Thu 25-Apr-13 17:24:22

One of their issues is stock management, they don't know what they have. Before xmas (last time I went in M&S) I placed an order online for instore collection to be informed later that the order was missing an item - ok, it happens. However, I had to walk through most of the store, up a flight of stairs, to get to the Click&Collect pickup point (have they not considered putting it near the carpark?) and in doing so, walked past the item my order was missing... how is that possible? How does the store not know what stock it has? Did they simply not check to see if items missing from online orders could be fulfilled from the store the order was being collected from?

I did put in a complaint, got the usual sort of reply I suspect. Hope they did really look into it, as if they are to offer Click&Collect they have to have that working well and have to have stock management sorted out.

Blowin Thu 25-Apr-13 21:12:36

I do hope that someone who works for M and S is reading this thread or can forward all these comments to their HQ. It isnt rocket science, their profits are plummeting, and it would be so straightforward to address it and remedy it.

freddiefrog Thu 25-Apr-13 22:55:19

those jeans are too short, worn with the wrong footwear. Don't like the colour either. Colour is something M&S consistently fail at.

That's the root of it though isn't it.

M&S take something as simple and basic as a pair of jeans, and completely cock it up. If they can't even get something as basic as the cut, length, colour of a simple pair of jeans right, and then to style them so terribly on their website, is there any wonder they're struggling?

iiiiiiiiiiiiiiiiiiiiiiiii Fri 26-Apr-13 00:05:46

I like the fit of some of their jeans. hmm
I wish they were better quality though - I would happily pay more if they were.

ouryve Fri 26-Apr-13 00:11:54

Booboostoo- John lewis didn't accept CCs until the mid 90s, either.

Bobyan Fri 26-Apr-13 00:25:49

I don't know what's funnier - the awful clothes or the glowing online customer reviews that accompany them!

Laquila Fri 26-Apr-13 09:48:22

I honestly do think there's quite a few nice bits (mainly in Autograph) - I'm thinking of a lovely trench-style mac I had from there last year, and a brilliant tencel drop-waist dress that I would buy in 10 different colours/patterns if they had it. I also think they do good winter knitwear, and good-value cashmere. I do NOT like their Indigo range, as a rule.

I don't object to the theory behind trying to be all things to all people, as I think it's a big enough company, with big enough stores, that they should be able to have different departments appealing to different demographics. However, I just don't think they do this well enough.

SlumberingDormouse Fri 26-Apr-13 12:35:15

This isn't from M&S but I just had to share:

www.everything5pounds.com/layered-front-shorts-p-15027.html

Now you too can dress your groin area... Like a giant vagina! It comes in red too! grin

orangeandemons Fri 26-Apr-13 12:52:09

That website is terrible. I often look on it for laughs. And now I'm going to again!

Oblomov Fri 26-Apr-13 13:11:58

This has made me laugh.
Tss and Nancy are spot on with their descriptions,. aswell as many others, have made me LOL.

freddiefrog Fri 26-Apr-13 15:07:44

Everything£5 is another prime example of horrific styling

I have a friend who raves about them, but I look on there and just think WTF????

That said, I did order a top from there and I love it, it's a million times nicer irl than online

Flappingandflying Fri 26-Apr-13 16:10:13

Some of their clothes seem to be made from church hall curtains.

Husband gets £200 of vouchers as a xmas bonus from his work. He went in new year sales to buy a suit. They wouldn't let him try one on! You can't try on suits in the sale. Apparantly. He did point out that he wasn't going to spend £150 on something he couldn't try but nope 'rule from head office'. The vouchers are unspent. I do think the men's stuff is OK but recently have not found anything in the women's.

silverten Fri 26-Apr-13 17:02:28

DH used to wear M&S washable suits. Not fantastic, but not bad, they lasted a year or so for a fairly reasonable price.

However. The big selling point was that you could buy one jacket plus half a dozen pairs of matching trousers. In theory at least....

What actually happened was that DH went in, tried on, identified the size and length for each item and located whatever they had in stock. Usually a jacket and a couple of pairs of trousers.

He wanted at least four pairs of trousers for each jacket so promptly went to order these. Had to pay in full, of course...

Then go home and wait with baited breath for the phonecall. Which never came. So DH, wanting the goods he'd already paid for, contacts them. To be told that the items had arrived, but because he'd not collected them within 48 hours (!), they'd been sent back.

Long conversation ensues which is not particularly helpful but the goods got re-ordered with a grudging promise that they would let him know this time.

Goods arrive- DH is contacted but because they've forgotten to tell him as soon as they arrived he now only has 24 hours to pick them up. What with working full time (hence the need for the bloody suits) he can't do this and says so.

No, they can't possibly hold onto his order (the one he's already paid for!!!).

Cycle repeats a couple more times. I think it took him three months before he decided to return the lot and buy a suit elsewhere, as it was becoming clear that he wasn't going to get his suits any time soon.

Could he get history back for the original, pristine unworn items we'd bought in the first place?? Why no- because they'd buggered him about so long it was out of the time limit for a refund.

I think we still have the credit note hanging about somewhere- we tried buying socks but found that they develop holes on the first wear...

DH buys his suits elsewhere now and will almost certainly carry on- there wasn't much wrong with the M&S ones (for the price) but it's simply too bloody difficult to actually buy them.....

Mynewmoniker Fri 26-Apr-13 21:46:59

"They also had some odd queuing system in the cafe which was so long and complicated, it made nipping in for a coffee and a sandwich not worth it."

Don't get me started!! The ineptitude/slowness of the staff and the complexity of the systems in M&S cafes never ceases to amaze me. Nice food though."

I agree laquila. I have said to other customers when I've been queueing Cafe Revive should be renamed Cafe bl**dy Resusitate (sp?) as your nearly starved to death or so dehydrated before you get your drink.

I once went to Yeovil in Somerset and they gave a flashing, vibrating thing the size of a large mobile phone to you to alarm you when your order was ready. There were lots of old ladies going beetroot when their vibrators went off grin

Sparklingbrook Fri 26-Apr-13 21:48:18

But why does it take so long?

MrsRambo Fri 26-Apr-13 22:22:10

Maybe we should start a separate thread about the M&S cafe fiasco, you know, for ease of reference for the M&S people that are noting all our comments (loving the "Cafe Resuscitate' BTW Mynewmoniker)

I used to go to our local M&S cafe a lot during maternity leave. The chaos of it all didn't seem bother me much as I had lost all sense of time and and orderliness anyway. I did attempt to go more recently with an out of control energetic toddler in tow. Oh how I wept....

Sparklingbrook Fri 26-Apr-13 22:26:04

Do it MrsR. Maybe somebody will appear on the thread and explain how is is actually fab.

MrsRambo Fri 26-Apr-13 22:35:03

grin Sparklingbrook

Would it be a thread about a thread though??<runs off to check MN rules via a latte at cafe 'Revive'. See you all sometime in 2014 then ....>

Sparklingbrook Fri 26-Apr-13 22:41:07

No, it would be very specifically the crapness of the Cafe MrsR. grin

Blowin Fri 26-Apr-13 22:45:41

OMG! I thought it was just our local M&S that had a really slow cafe, its a revelation to learn that this is a SYSTEMIC PROBLEM!!

I swear to god, if their coffee and scones werent so lovely I wouldnt put up with it. They always have around 5 women faffing around behiind the counter and yet STILL manage to make you queue for around ten minutes just for a cuppa! By the time i get it i feel almost murderous with hunger and thirst!

So its like that in all the cafes - wtf, M&S sort it OUT!

AuntySib Fri 26-Apr-13 22:47:09

used to go to M&S in my 20's ( when a student) and make a list of all the stuff I wanted, then get bits gradually. Am now officially middle-aged and haven't seen anything I wanted in there for years, cos it's all too frumpy. too frumpy even for my Mum, who's in her 70's! patterns are garish, fabrics just awful, colours unsubtle or granny-pastel. Even the jeans are old-lady. As a previous poster said, how do they get it so wrong?? A particular offence is that the cotton knickers ( previously a staple) are not the colours which match their own bras! I go to Gap for undies now.

gazzalw Sat 27-Apr-13 09:30:21

DW met friends for a light lunch in there yesterday. They waited 20 minutes for their baked potatoes and then DW's tuna choice was out of stock so they waited five minutes more.

I've never quite worked out what the issue is in their cafes. All I know is that in Caffe Nero you never wait more than five minutes and there's often only two baristas serving.....

DW is with you AuntySib on the former glory factor. I know for some it is impossible to imagine that M&S's clothes were ever highly desirable but they were!

I think that M&S still rely on their sense of being part and parcel of the great British High Street and have rested on their laurels as more fashion-forward competitors have stolen their thunder....

Marc Bolland has been implying that change is afoot but have yet to notice a change for the better in their stock.

Incidentally DW yesterday filled in survey all about a high-end, celebrity endorsed collection in the pipeline for M&S....

Sparklingbrook Sat 27-Apr-13 09:47:50

Oh no gazza. Does she know which sleb?

freddiefrog Sat 27-Apr-13 09:56:01

Our local M&S cafe is a nightmare too.

I was in there at Christmas looking for onesies for my kids - which incidently M&S didn't have any of, another huge trend which they hadn't taken advantage of, and fancied some lunch, after queuing for 20 minutes I gave up and went next door to Morrisons

Finola1step Sat 27-Apr-13 09:58:36

I too thought it was our local m and s cafe that was just ridiculously disorganised. I only going in when I know I've got time to wait at the counter while three or four members of staff work on my latte order... it goes like this:
1 to take the order
1 to press the correct button on the machine
1 to froth and pour the milk
1 to put a biscuit on the saucer and pass latte over (this might be the Sam person who took the order who has now left the till with a queue of customers waiting to order and pay)
And all the while checking with each other what the drink order is and who for. All getting in each others way. Wasting flipping time.

Sparklingbrook Sat 27-Apr-13 10:18:10

Cafe thread Had to be done. grin

gazzalw Sat 27-Apr-13 10:57:28

Well it was a choice of six, most of whom were British apart from Gisele Bundchen - people like Kate Winslet, Emily Blunt, Rachel Weisz.....

Waves to Sparklingbrook.....

Sparklingbrook Sat 27-Apr-13 11:45:50

sad If I was a Sleb I would run for the hills if m&S wanted me to front their clothing line gazza. sad

gazzalw Sat 27-Apr-13 12:22:21

I think I would agree..... Look what happened with the Twiggy endorsement confused!

TSSDNCOP Sat 27-Apr-13 12:30:01

How can the cafe be out of tuna? Why don't they just go down to the food hall and get extra tins????

I'd love to know the % of profit Per Una generates.

Give the abundance of additional materials/embellishments each garment contains if that entire section were stripped out maybe the manufacturer could find the extra tones of dye for the blue and red garments throughout the rest of the lines.

CruCru Sat 27-Apr-13 15:07:59

Does anyone else find their website confusing? I mostly buy DS clothes from Boden, JoJo, John Lewis etc so think I've been spoiled by easy, well laid out websites.

Mynewmoniker Sat 27-Apr-13 18:45:39

TSSDNCOP looks like you have mentioned Cafe Resusitate on the wrong thread grin wink

Went in today and was serves Cod Mornay, mash and green beans all in one deep sided rectangular dish. It looked like it had been 'slopped' in. It tasted lovely; shame about the presentationas it would have looked much better with veg seperated from fish sad

Nanny0gg Sun 28-Apr-13 16:16:59

I'm not on FB though I've had a nose through DC's. Can't someone here link this thread on there so that someone might take notice?
Complaining through normal channels is such a waste of time.

<still waiting for a reply to letter of complaint sent 2 weeks ago>

Mynewmoniker Sun 28-Apr-13 17:59:13

Just realised my cumfy new PJs are Per Una! I hadn't worn PJs for YEARS as I didn't like the bottoms wrestling with my crotch in the night.
Saw the minky, flowing coloured ones and bought the sexy top to match. I LOVE them and just go and have a feel at the material when I'm in M&S now.

Off to shower and put on my loungy Pjs now grin

williaminajetfighter Sun 28-Apr-13 21:55:15

Per Una is dreadful. To me it screams: Stevie nicks on holiday in Lanzarote. That is all the image I need. Back away now ....

Mynewmoniker Mon 29-Apr-13 17:22:23

They're giving 20% off today...do you think they are trying to get rid of stock?

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