for thinking Ryanair is not that cheap?....

(63 Posts)
reallyyummymummy Mon 01-Apr-13 10:27:23

Just got back from holiday with DCs. I flew with Ryanair and thought I would sum up my expenses.

The flights cost £400; they deliberately keep you in a queue so you have to pay for their shitty food in the plane which cost £50. I paid for priority boarding which I did not use because it took so long to get DCs to gate therefore £30; cost of checking in baggage for 3 people £70. Also, they fly from a really awkward airport which I would not normally use - the cost of travel was also quite sizeable.

I heard people moaning and I always thought how bad can it be? But it was really bad. The flight was stressful (trying to get DCs to aeroplane in time) and I ended up feeling sorry for the air staff (after speaking to them discovered that they had to buy their own uniforms).

I have never felt so fleeced in all my life.

weegiemum Mon 01-Apr-13 10:30:29

We're going to Italy from Glasgow in July. Looked at Ryanair but found out its about £300 cheaper for our family (2 adults, 3 children) to fly with Jet2. Also I'm disabled and from what I read, Ryanair will charge me for my wheelchair. Only airline who do!

BlackAffronted Mon 01-Apr-13 10:37:48

I managed to fly on RyanAir for exactly 1p. So yeah, it was cheap for me grin

EuroShaggleton Mon 01-Apr-13 10:37:56

You're right that it is often not cheap. We use them only to get to my PIL's holiday home - they are the only airline that flies direct from the UK to the tiny local airport. I don't understand your point about being kept in a queue so you couldn't get food. We always grab food in the airport before heading to the queue. Most people seem to do this. Just make sure it fits into your one bag! I've never bought food on the plane. We don't bother with priority boarding because it is a short flight and we don't have kids to worry about so if we end up split up we are not bothered. For a short trip we share one suitcase and factor that into the cost of the flights.

dadofnone Mon 01-Apr-13 10:44:11

It depends on how you use them and how you view them. I think of them as a flying 'bus' service.
When I use them I take hand luggage only nd don't pay for the extras. I'm not bothered where I sit and don't bother queuing. Just walk up to the counter when the scrum has died down.
I never buy food from them. I've never had the need.
To me it's not much different than catching the National Express from Manchester to London - in fact better because it. Gets me from Liverpool to Spain a lot quicker and cheaper!

Branleuse Mon 01-Apr-13 10:47:32

and they try and sell you bingo cards the entire journey. I Will never use them again.

reallyyummymummy Mon 01-Apr-13 10:50:13

I am talking about the baggage drop (AKA check in). I felt it was a kind of tactical manoeuvre by them so that I had less time in the airport. On the way out I saw the queue and how long it was and got into it. When I had finished dropping my bags off (1 1/2 hrs later) I only just had time to get through security and on to the plane. I didn't buy food before security because on any other flight I would have time in the airport.

HollyBerryBush Mon 01-Apr-13 10:50:27

I used them once, .99p flights out, and I was annoyed they cost £4.69 to get home again grin

dadofnone Mon 01-Apr-13 10:50:54

Guess what? You don't have to buy a bingo card! I just say NO!

reallyyummymummy Mon 01-Apr-13 10:53:34

I am shock they make disabled people pay for their wheelchair. Completely outrageous

dadofnone Mon 01-Apr-13 10:54:30

It would never occur to me to buy food at an airport to be honest. In over 30 years of travelling on a fairly frequent basis ( at least 3 or 4 times a year, sometimes more). I've never had an airport meal. Never thought about it. Do most people eat at airports? ( serious question)

reallyyummymummy Mon 01-Apr-13 10:56:29

I don't eat at airport. I usually buy a sandwich and a drink before I get on the plane.

WestieMamma Mon 01-Apr-13 10:59:31

They don't make disabled people pay for their wheelchair. They did. They got sued and lost. They don't now.

BlackAffronted Mon 01-Apr-13 11:00:34

When there was some sort of scare about foot & mouth here, I was made to throw away my ham sandwiches before boarding the plane sad

TidyDancer Mon 01-Apr-13 11:00:46

I think your problem is that you didn't allow enough time at the airport! You can't blame Ryanair for the length if the queue if so many people show up at the same time, shit happens you know?

As for the food situation, again an issue of time. They don't push you to buy onboard, they simply offer like other airlines. You not having time to get any in the airport is not a marketing trick, I'm sure. And tbh, I don't know how far Ryanair fly to and subsequently how long the flights would be that you would need £50 worth of food anyway!

With regards to the really awkward airport comment, can't account for that since I don't know where you live, but they fly from several major UK airports....if they didn't fly from an airport that was convenient for you, yet you choose to fly fly with them anyway, that's your issue, not theirs.

You are right about the flight cost though, they are not always cheaper. And sometimes it does feel like being penned in like cattle since there is not a lot of legroom (not a real problem tbh since the flights are generally less than four hours).

GingerGeorge Mon 01-Apr-13 11:01:13

Ryanair is proud of it's reputation as the worst in the world, ever. Who's the Chief Exec again? Some guy who hates the travelling public - his name escapes me for the moment. I feel sorry for the staff too and I do wonder why they do it.

reallyyummymummy Mon 01-Apr-13 11:02:15

How can they possibly not know that they lost? Or, are they just on the take?

reallyyummymummy Mon 01-Apr-13 11:04:09

His name is O'Leary. He has been in trouble so many times - with airport safety as well as how he treats passengers. I seem to remember it was last summer he got into trouble for not giving pilots enough emergency fuel. I also seem to remember a story about how a pilot who got into trouble once had to pay for petrol out of his own pocket.

trixymalixy Mon 01-Apr-13 11:05:28

I hate Ryanair and try to avoid them if possible, but sadly it is often the case that they are significantly cheaper than flying with other airlines. We always take our own sandwiches.

reallyyummymummy Mon 01-Apr-13 11:06:10

I have been looking this up whilst I have been posting. The more I think and hear about this airline the more I hate them.

dadofnone Mon 01-Apr-13 11:09:02

Like I said before change your mind set. Most of the things that you are complaining about are similar to a coach trip. If you want a nicer ride go with Lufthansa or someone and allow yourself more time.

I love Ryan air but the rules are hand luggage only, sit wherever, don't buy a ticket and eat before I go to the airport. Ryan Air are grey for relatively low cost Europe flights. I usually book months in advance. Early this year I had a return flight to Lithuania for £38. It went to Vilnus, and that included all taxes. No hassle or issues. I went to Spain 3 times last year and the most I paid was £67 return and that was because I left it until last minute.

Backinthebox Mon 01-Apr-13 11:23:18

Speaking from a professional pov, I would be happy to fly with many airlines, but would not fly with this Irish bunch. There are only so many ways of shaving a little bit off here, a little bit there, before things start to become a bit less safe than they might be. There is considerable evidence that they put enough pressure on their staff that safety standards occasionally slip enough to nearly cause an accident. They have declared a mayday 3 times recently due to not having enough fuel on board, and come very close to 2 hull losses due to pilot error where the main issues were unnecessary pressure put on the pilots (nerds can google ciampino incident 2005 and memmingen incident 2012 along with the airline name.)

They make all of these ridiculous charges and fees because it is apparently what the passenger wants.

nocake Mon 01-Apr-13 11:29:41

We have a commercial pilot in the family and Ryanair is the only European airline he says he would never fly with as a passenger (or as a pilot). They cut too many corners with safety.

Ah, you beat me to it Freddiemisagreatshag grin

GingerGeorge Mon 01-Apr-13 11:40:31

I've just googled the Ciampino thing and I'm shock at what I'm reading just on the first link, which seems to be to an aviation forum. It's not pretty reading. On these grounds alone I will never fly Ryanair.

RugBugs Mon 01-Apr-13 11:45:09

Only ever flown with them Liverpool to Dublin which hardly counts as a flight, it was fine.
We've got flights to Belgium next week for £20 each(!), a 6.25am flight with a teething 2yr old should be interesting.
It's actually cheaper now DD is 2, the infant fare is high compared to similar airlines (we've also taken advantage of their 'infant items' checked baggage for £10 each way).

Trills Mon 01-Apr-13 11:49:29

YABU if you just assume "Ryanair is cheap" and book it without looking at other companies.

You knew how much you were paying for priority boarding and luggage at the time of booking, I don't see why you are complaining about that.

mercibucket Mon 01-Apr-13 11:51:41

i wont give my money to the twit who runs ryanair, so we fly easyjet usually, even if sometimes its a few quid more. i dont know how anyone can give him money, the things he says about his customers

GingerGeorge Mon 01-Apr-13 11:55:37

We always compare flight prices as we do sometimes use Easyjet but honestly, by the time you've factored in all the add-ons you're just as well of using BA or some other larger carrier. If it's a small difference it's BA for me every time although I do quite like Easyjet it does sometimes feel a bit as though you're being herded like cattle. However, I'll give them this - their staff are very nice!

Bridgetbidet Mon 01-Apr-13 12:26:07

Before I had a baby my and my OH used to use them all the time. When you can just jump on and off with hand luggage and pack your own snacks they are vv cheap. But they're not so good for families, now we get the ferry to Ireland instead of flying over.

But people forget what it was like before Ryanair, flying was out of the realms of an everyday thing for normal people. Pre-ryanair my husband (who is Irish but lives in the UK) hardly ever went home. It was a sixteenn hour trip one way on the ferry. He certainly couldn't afford to fly. Ryanair and easy jet changed all that and also brought down prices on other airlines.

I travelled a lot in my twenties and saw lots of Europe really cheaply using Ryanair as a flying bus. Hand luggage only, traveling during term time. Wouldn't have been able to do that without budget airlines, they made travel accessible for a lot more people.

Rosa Mon 01-Apr-13 12:38:42

IMo the hostesses can dance the can can and try to sell me time shares as long as the safety is never ever compromised...Mr O ' Leary has done this one more than one time. The thing is nobody wants a diaster to make him finally learn not to do it again... Yet what will make him stop and put safety first?

Sallyingforth Mon 01-Apr-13 13:05:51

People often book with Ryanair or Easyjet because they assume that it will automatically be cheaper.
But if you book carefully in advance with BA or equivalent you can usually pay very close to Ryanair prices, and not be treated like a piece of shit. With the advantage that you arrive in the main city airport and not some place miles away.

theodorakisses Mon 01-Apr-13 13:46:07

But if you fly with a budget airline you can't expect it to be a nice experience can you? ryanair are pretty vile in the way they rip families off but the only way to avoid them is not to use them. I fly less but business because the whole flying experience has become so stressful, especially if I have to travel in or out of the UK

kim147 Mon 01-Apr-13 13:51:33

Ryanair is good if...

You don't travel at weekends or holiday times
And you don't have much luggage
And you don't have family

Some real bargains. But for the rest of us, it's expensive and stressful.

reallyyummymummy Mon 01-Apr-13 14:12:23

freddiem - I love it. The best line is "if you haven't paid to use the steps you'll have to f***in jump".

I am so cynical about Ryanair after my last experience. If they are so prepared to compromise on customer satisfaction then it does not surprise me that they compromise on safety. I will definitely not be flying with them again. I am really sure everything that they do is part ploy to get the customer to spend more money and this I object to.

Cherriesarelovely Mon 01-Apr-13 14:31:36

Depends....Dd and I are flying to France later this week. All told the flights cost £90. I think that's pretty good for 2 people. Having said that their delight in adding on extras for absolutely everything is bloody annoying!

KobayashiMaru Mon 01-Apr-13 14:35:07

Bit of an odd AIBU. Its as cheap as it is. Which is to say sometimes its much cheaper than other airlines, and sometimes it isn't.
You decided to pay what Ryanair were charging at the time. You didn't need to buy their food, you could have brought your own.

I don't see any cause for complaint here.

Zamboni Mon 01-Apr-13 14:35:30

YANBU - they can be cheap but you have to know all of their shitty policies so you can avoid them. DH and I are using them for a city break later in the year without the DC, but we are not checking luggage, dont care where we sit, and will weigh and measure our hangluggage very carefully first.

Pandemoniaa Mon 01-Apr-13 14:39:12

I won't fly with Ryanair on a point of principle. I don't care how, allegedly, cheap they are. I'd prefer NOT to fly at all rather than choose this bunch of disablist shysters. But in reality, they are often no cheaper than other airlines once you take account of their fairly well hidden charges.

ihearsounds Mon 01-Apr-13 14:57:25

I find them to be the cheapest.
I book in advance, and save around £300.
I often book singles (just like I do with the train).

We take hand luggage only. Amazing how much you can pack. Plus it means that you only take what you actually need. Toiletries can be bought, often cheaper at the other end.
We never do priority. Why would we? Saved time by not checking in a bag. Plus, the staff will try and accommodate families who get on the plane very late, and ask passengers if they will switch seats so child and parent can sit together, have been on a rival airline, and the staff wouldn't help and shouted at the mum to sit down when she started asking passengers if they would swap so she could sit with her 2 year old.

Everyone always complains about the crap quality of plane food, so why would we want to put ourselves through eating shite? I wouldn't do this at home, and traveling is no exception, unless long haul. Optional extras, are just that, optional. This is how they make more money by flogging crap to people who don't bother checking other airlines and their own policies.

We factor in the cost of travel to/from the airport when looking at booking. Thought this was the norm.

Doesn't matter what airline you travel with. If you are stressed it has nothing to do with them.

First time we traveled I read up on advice from the airport and airline about how much time. Hence don't check in a bag, as they mention long queues of a hour+ just for that. Never mind another hour or so for security. No way am I spending at least 2 hours queuing.

reallyyummymummy Mon 01-Apr-13 15:14:44

Why do you think odd AIBU? Any AIBU is perfectly legitimate if it is to question an individual's perspective.

I can see that some people on here do appreciate the fact it is cheap and for them it works. It was the first time I had flown Ryanair ever. I have flown other cheap airlines and this was the first time I actually felt conned.

cathers Mon 01-Apr-13 15:54:55

I think with Ryanair in particular, it's all about preparation . I also view them as a 'bus' service and wouldn't use them for flights more than3 hrs long.

However, for short flights with hand luggage only, they are often the cheapest.

Travel with kids and they have to seat you with them so no need for priority boarding. I also always pick up snacks/ sandwich etc once through security as food is cheaper and much more edible. They can be cost effective way of travelling if you are prepared.

Gossipmonster Mon 01-Apr-13 16:03:55

We flew with them last summer.

Bloody horrendous experience they may as well have fired a starting pistol once you were allowed on the Tarmac, the undignified scramble for seats (ie to be able to sit next to each other) was appalling.

Tried to sell us bingo tickets or whatever for the entire journey and we paid the same as if we had flown with BA as we only booked 24 hrs before we flew.

What did amuse me though was them trying to flog us tickets for a local Submarine trip.

OH has just got back from 3 month patrol - on a Submarine grin.

Never again!!

LessMissAbs Mon 01-Apr-13 16:22:53

My favourite trick of theirs was their member of staff at the boarding card check just before you boarded repeatedly shouting at me (and over me) to "put my handbag in my hand luggage". It was a small purse, containing my passport and boarding card. So I had no choice but to comply, despite trying to tell them it contained my passport and boarding card and I would just like to get them out first, alas they were far too excited and said they couldn't let me fly otherwise. When I had done so, they then asked to see my passport and boarding card...

OhLori Mon 01-Apr-13 16:26:32

LessMissAbs grin priceless.

KobayashiMaru Mon 01-Apr-13 17:30:27

Odd since it doesn't make sense. AIBU to think Ryanair is not that cheap? Well doesn't that rather depend on how much you paid for it?

nenevomito Mon 01-Apr-13 17:37:17

Damn! I was going to post the link to Cheap Flights as well.

Great minds though Freddie grin

gindrinker Mon 01-Apr-13 17:53:18

When you fly with Ryan air you have to be prepared to fly with hand luggage, from a smallish airport to a smallish airport, read the small print and just get on with it. If they say one bag 10cm x 5cm x 0.5cm you ticked the box accepting this, don't winge when your told you'll have to pay for your massive suitcase to go in the hold.

I'm sure hiring a private jet would be more fun but 100x the price. If Ryanair aren't the cheapest option then don't fly with them. No one forces you to.

Laquila Mon 01-Apr-13 18:02:46

KobayashiMaru, Trills and BridgetBidet - I second all your points.

The way I see it, the hidden charges are only hidden if you didn't pay a blind bit of attention during the booking process. If you've done your research with the other airlines, taken into account transfer times to/from the relevant airports and have factored in costs such as priority boarding (if that's important to you), hold baggage and taking your own meals, and they're still the cheapest, then....yes, they're the cheapest.

I don't think I've ever paid more than £150 tops for a Ryanair flight, including hold luggage, and have paid as little as £35 on some occasions, so to me, that's pretty cheap. I've never been delayed more than 20 minutes and have never lost luggage with them, so as far as I'm concerned, they're doing alright.

That said, their CEO is clearly an idiot, but if his company provides the cheapest way for me to get from A to B, then I'm still going to use them.

Gossipmonster Mon 01-Apr-13 18:08:00

Also I will never fly with them again for the sole reason alone of that bloody awful jingle they play when you land with the forced round of applause hmm.

determinedma Mon 01-Apr-13 18:11:11

Flying Ryanair from Edinburgh to Krakow this summer.Booked in advance for 4 adults plus two suitcases and even with all charges came to about £650 total. None of the others were even close, or involved travel to another airport much further away. We are only 20 mins from Edinburgh. Yes, they are not glamorous, but we couldn't afford a family holiday abroad without them.

dadofnone Mon 01-Apr-13 19:05:44

I find it pretty good that I can get from Liverpool to Poland, France, Spain or Lithuania return cheaper than I get from Manchester to Edinburgh or London on the train! It has been a similar price on some coach journeys but I can get to Europe quicker than going from Shudhill to Victoria!

WinterWinds Mon 01-Apr-13 20:26:33

We have always used Ryanair for flights and We always do a comparison with other airlines and Ryanair comes out cheapest everytime even with taxes etc. This enables us to have 2-3 holidays a year as a family.

If you know the rules and regulations and go well prepared, then i really dont think its that bad. We have never been delayed or had any major problems either.

We have also had flights for 1p no taxes and very rarely pay over £100 for a return flight.

We use them to our advantage so it works for us!

reallyyummymummy Mon 01-Apr-13 20:31:57

AIBU for thinking Ryanair is not that cheap? I still think it is a legitimate question to ask. The BA flights that I would usually book were gone within 2 hours of me booking the accommodation. It was a choice of flying Ryanair or the flight taking 24 hours.

I have never heard what he says about his customers - after this experience and the stories from the staff I spoke to I shall surely never be flying with them again.

dadofnone Mon 01-Apr-13 20:36:57

That's fine. Don't fly with them it's not compulsory! I have two bookings with them + one with Easy Jet and one with Lufthansa over the next six months. The flights that I chose were based on best value for money, suited my deptature times and were flying where I wanted to go.

chicaguapa Mon 01-Apr-13 20:40:09

I don't know about whether they're cheaper than other airlines because I refuse to fly with them. Their attitude towards their customers is appalling and apparently we deserve it because we've not paid much for the flights. hmm

I'm flying to Mallorca via Madrid with Iberia in May, rather than give my custom to that hideous company. If people could just decide that being treated better is more important than getting the cheapest flights, Ryanair would have to change their tune. But for as long as people are happy to be treated like cattle, the company justifies its attitude.

I do like easyjet though and haven't had a problem with them in all the times I've flown with them. But unless you book flights when they go on sale, they're not cheap during peak times.

reallyyummymummy Mon 01-Apr-13 21:50:02

I completely agree with you chicapagua. And actually if they have such a disregard for customer satisfaction then it makes me think they would cut corners in quite serious ways which would put the safety of their customers at risk.

I can't view Ryanair as a bus service that some people do for the basic reason that I care about my safety. If an aeroplane crashes it does make a difference if the plane is well maintained as to whether a few people survive or most people survive.

I want to know that if the plane is about to crash that their will be a lifejacket under my seat (I checked, have always found it on other airlines but could not find it on Ryanair) and that the plane has been checked over properly. I am highly suspicious of the fact that over 90% of the flights are on time when the average is much lower. I just ask myself why is this? Is it a disaster waiting to happen?

Backinthebox Mon 01-Apr-13 23:28:45

As I alluded to earlier - yes, in the opinion of many airline pilots they are lucky they haven't had a big smoking hole in the ground yet. They came within 20 seconds of it though last September, and seem strangely unable to take off with enough fuel on for the conditions they fly in. They cut corners everywhere, and have extremely low employee moral, especially among the pilots.

maleview70 Tue 02-Apr-13 00:21:46

Never used them and never will.

Even if the cost was £100 less.

theodorakisses Tue 02-Apr-13 08:17:07

I am not saying the OP, but sometimes people sound as if these shitto airlines have a duty to transport families cheaply, as if it were a subsidised service because families are entitled to fly cheaply. They are businesses, not surestart.

livinginwonderland Tue 02-Apr-13 08:40:37

eh, i used them travellinng to/from france on my year abroad. flights were £15 return. didn't pay for hold luggage, didn't buy food on board, didn't bother with priority boarding or anything like that.

all my flights were on time or early and a return was at least half the price of an easyjet single.

prettybird Tue 02-Apr-13 11:41:07

I now refuse to fly Ryanair because of Michael O'Leary's (on the record) attitude to his customers.

By the time that you've factored in the extra travel (and time) to/from the airports (eg to Prestwick and from Beauvais into Paris) it's often not as cheap as you think.

I don't mind Easyjet - flew them quite often in my previous job and although it was a pain standing in the queue to get on, you never felt quite as much like cattle as you do with Ryanair.

I work hard to find alternative, cost-effective routes and to make the journey part of the holiday: going skiing last year, we flew out of Glasgow to Paris, took the couchette down to the Alps (after a lovely evening in Paris) and coming back, we took the train to Grenoble and then flew to Edinburgh. Checking luggage in is an essential if you're going skiing - with ski boots, only three cases amongst three of us is actually quite an achievement! grin

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