To ask the lady at the supermarket checkout to stop 'throwing' my shopping at me?

(90 Posts)
Geekster Sat 16-Mar-13 14:01:29

While paying for my shopping the checkout lady was scanning it through far too fast and not giving me any chance to pack it. It wasn't even that busy, there was only one person in the que behind me. I politely asked her to slow down, sort of jokingly too saying i was a bit slow this morning, which she did while giving me a funny look. I didn't think I was being unreasonable it's not like I muttered under my breath or gave her a funny look.

CatsRule Sat 16-Mar-13 14:04:09

Yanbu!

I hate it when they do that. I've went even slower packing before and not paid until I finished...that usually pisses them off grin

HollyBerryBush Sat 16-Mar-13 14:05:18

I tell them I don't open my purse until I've packed. That usually slows it down.

quoteunquote Sat 16-Mar-13 14:05:24

Were you in lidl, the checkout staff have to do it fast, as they get timed and get disciplined if they don't meet impossible targets.

you just have to do your end really, really slowly.
that pisses them off.

I don't understand why anyone in a customer service role would want to deliberately annoy their customers!

TheNebulousBoojum Sat 16-Mar-13 14:06:32

I just tell them to slow down please, most of the cashiers here are 16+students and very pleasant.
I also compliment the ones that bother checking and match the speed they put items through with my speed. I think they just get into automatic mode sometimes.

MerryCouthyMows Sat 16-Mar-13 14:07:10

Having worked as a member of checkout staff - I know that one particular supermarket gives bonuses to the fastest checkout operators.

Also, if your speed isn't a certain number of items a minute (or hour in other chains), then you can get disciplined.

You are expected to work at a certain speed...

That's not to say that it doesn't piss me off as a customer, because it does, but they DO have reasons for doing this sometimes!

Sparklingbrook Sat 16-Mar-13 14:08:06

Tesco Scan and Shop. No conveyor, no checkout. Pack as you go. Speak to noone. wink

Geekster Sat 16-Mar-13 14:10:27

That's bad about having to meet targets and getting disciplined if you don't. Makes me understand why they do it, even if its irritating.

MajaBiene Sat 16-Mar-13 14:11:25

Depends, if it is aldi/lidl then you shouldn't be packing at the checkout anyway.

DeepRedBetty Sat 16-Mar-13 14:11:38

I love the scanner thingy in Waitrose. And it tells you when there's an offer on something too - like 'buy two get 50p off' or when something's part of a Meal Deal.

SkinnybitchWannabe Sat 16-Mar-13 14:12:07

Im a cashier and I'd never do that! It's so rude.
I scan according to my customers packing and if Im shopping somewhere else I soon tell the cashier to slow down. I also wait until they've finished packing before I tell them their total.
Maybe that's why I get alot of great customer feed back grin!!!!!

Geekster Sat 16-Mar-13 14:13:13

It was Asda. I had too much to use one of those self scanner ones. There would have been a problem in the bagging area!

SkinnybitchWannabe Sat 16-Mar-13 14:13:27

Oh and I agree if it Aldi/Lidl yabu.
But elsewhere yanbu

HoHoHoNoYouDont Sat 16-Mar-13 14:14:38

I love self checkouts, total anonymity with your shopping. No assistant commenting or person behind you giving judgey looks on the chocolate contents in your basket grin

LandofTute Sat 16-Mar-13 14:14:42

What are you meant to do at Aldi/Lidl?

MyHeadWasInTheSandNowNot Sat 16-Mar-13 14:22:12

Land - it should go straight back into your trolley (or boxes/bags in the trolley if you are quick).

Anyone that can't pack their shopping at the speed of check out staff here needs to go to France for some training - they check shopping through REALLY fast... you soon learn!

nevertoolate26 Sat 16-Mar-13 14:23:00

Skinnybitchwannabe - just wanted to say I love your username!!!!

MajaBiene Sat 16-Mar-13 14:25:32

At aldi/lidl, you put your trolley at the end of the checkout and it goes straight in there, then you take it to the packing shelf to pack. Means everyone is much quicker through the checkout.

MTSgroupie Sat 16-Mar-13 14:27:15

I'm the other way. I'm often left thinking to myself - Speed it up. Some of us don't have all day.

FeckOffCup Sat 16-Mar-13 14:31:31

I don't ask them to slow down but I won't pay until the shopping is all packed away properly, not just flung into the bags any old way to keep up with the cashier. They are soon forced to slow down if the pile of shopping in the packing area is getting too big to keep throwing it down.

MTSgroupie Sat 16-Mar-13 14:45:38

Is it possible that you ladies are slow as opposed to the checkout people being too fast? smile

When I place the stuff on the belt I group them in packing order. So tins and heavy food stuff go first followed by 'soft' stuff like bread and fruit. Toiletries are batched together. So are frozen stuff.

So when the cashier scans the shopping I just load them into the bags (I have three of those reusable bags so there is no fiddly plastic carrier bags to open up)

Geekster Sat 16-Mar-13 15:00:19

I do what you said MTSgroupie but it was too fast.

TheNebulousBoojum Sat 16-Mar-13 15:02:38

That's how I send stuff down the conveyor belt too. Except I usually have 6-8 bags to pack.
I'm not especially slow, it takes less time to swipe an item than to pick it up and position it in a bag and some checkout people treat it like a video game for maximum points.

HokeyCokeyPigInAPokey Sat 16-Mar-13 15:04:52

I worked for Sainbsurys many years ago, when i first started out you had an IPM (items per minute) target.

This would be printed out and put up on the wall and the ones who didn't get the target highlighted, don't know if they still do that.

rhondajean Sat 16-Mar-13 15:08:50

I KNEW it was Asda when I read the thread title. Fuck knows what they tell their staff.

As opposed to the lovely woman I. Sainsburys a few weeks back, who saw me getting panicked and stopped scanning, turned to me and said, take your time love, it's your turn, you've waited for it.

I have been known when they get too fast to just stop packing altogether and say, can you help now? Which really pisses them off...

And no I'm not a horrible customer, I really try very hard to be nice but when it's obvious you are getting snowed under and they are throwing eggs etc at you, it's out of order. Mts misses the fact that YOU are teh customer and they are providing you with a service.

Pandemoniaa Sat 16-Mar-13 15:11:46

Aldi staff have checkout targets. But as Maja says, you are supposed to take the items straight off the checkout and put them back in your trolley. You then pack at your leisure from the packing shelf they provide for this very purpose.

However, if this is any other supermarket that doesn't offer packing shelves then yes, YANBU to expect the shopping to come off the belt at the sort of speed that means you could expect to pack it. If not you politely ask the checkout operator to slow down a little. From my experience it is usually the younger (and most often the part-time evening) staff that send it down the belt at breakneck speed and this tends to combine with their disinterest in the job!

But it is also incredibly frustrating to stand behind people who appear to be in a totally disorganised dream and pack with painful slowness while smiling beatifically at the ever growing queue backing up behind them.

BinarySolo Sat 16-Mar-13 15:13:32

Same thing with asda hokeycokey. If they press 'total' it freezes the timer and the scan time isn't effected. So they should pause if they notice you're struggle to let you catch up, or if they're really helpful, help you pack.

MTSgroupie Sat 16-Mar-13 15:13:33

The chains have different offers so I split my shopping between Sainsbury, Morrison and Tesco. I can't say that I've noticed cashiers being pushed to meet scanning targets.

BinarySolo Sat 16-Mar-13 15:15:58

My real gripe is with the fruit bouncers.

TexasToast Sat 16-Mar-13 15:16:19

I worked on a checkout when I was a student, if we scanned too slow we got our names up on the wall of shame at the end of the month.

fossil971 Sat 16-Mar-13 15:26:27

I shop at Asda. Every single time the checkout assistant asks "would you like help packing?" (does this let them off the timer if you say yes?) and I say "I'm fine just don't go too fast for me", I've never had a problem. I'm baffled by people who don't demean themselves to talk to the cashier but then blame them for scanning too fast. It would be another thing if they carried on flinging it down after you'd said something.

SheepNoisesOff Sat 16-Mar-13 15:28:51

Here in NL they really do throw it at you, apples go bouncing around and all sorts. Half the items land upside down angry

MTSgroupie Sat 16-Mar-13 15:32:24

I am by nature the 'go, go go! Move it Marine' type so if I were to have a whinge, it would be directed at slow shoppers rather than staff that are too fast.

When I am queuing I get my credit card and loyalty card ready. It really irritates me when the shopper in front stands in the queue for 10 minutes and only rumage for her purse at the last moment. And what is wrong with entering your PIN and THEN finishing off the packing while the machine is processing the transaction? And do you really have to stand there, slowly putting your cards back into your wallet and then the CC receipt and then wallet into purse and then zip up said purse and only then push your trolley away from the checkout?

rhondajean Sat 16-Mar-13 15:37:21

The only valid reason I can think of to be rushing people would be if you have a transplant organ in your car.

alemci Sat 16-Mar-13 15:49:49

you are paying for the shopping and YANBU. If they are going to fast you are within your rights to ask them to slow down. They are providing a service and if they are told to go at a certain speed then perhaps all the customers who don't like being rushed and flustered (me) should complain to branch manager that their policy is wrong.

the cashiers are not robots.

ChipTheFish Sat 16-Mar-13 16:04:05

I've worked for Aldi, the 'items per minute' targets they have are sooo high. At the end of your shift they print off your statistics and have a word with you if you have fallen behind.

I worked there for about 3 months and I think I only managed to hit the target a couple of times. I used to feel so bad about having to keep on scanning things through even if the customer had shopping they still hadn't put in their trolly.

That is the reason all Aldi products have barcodes that run from the front of the packaging to the back, so make the checkout process even speedier.

YANBU, Asda are meant to be very customer focused. She should have slowed down.

I don't mind them doing it very fast, but throwing it down so they damage things is my pet hate. I've never had anyone do this in Aldi, because I think they do actually know how to do it quickly and efficiently. DH is ruder than me and commented to one woman that she'd probably bruised the bag of apples she threw down and could he have another one please. I would not dare to do this but I'm not exactly sorry he does.

BruisedFanjo Sat 16-Mar-13 17:03:49

Oops, you weren't at my store, were you? [Blush]

I know I scan too fast, but I never rush the customer, always offer to pack and I'm happy to sit waiting while you pack if you don't want help. I get paid the same whether I get one person through in 5 mins or twenty. I just really struggle to scan slowly, feels like a piss take. And if I scan at "normal"(I.e slow) speed, it then becomes my fault if the queue is huge. If there's one customer left and I'm scanning still, can guarantee a manager (I'm a supervisor) will come along and snap at me to hurry up and close so I can do something else.

Sorry, though. Cashiers should never be "throwing" stuff at you. I scan at about 50rpm but I don't bounce, throw, roll, or do anything otherwise damaging to your goods. If the cashier can't keep a decent speed as well as place the objects in the packing area, help pack and organise the shopping into groups (heavies, frozen, chemical etc) then they need slowing down or retraining. I like to think I get you on your way home sooner than other cashiers but with impeccably organised shopping grin

CuttedUpPear Sat 16-Mar-13 17:11:58

I thought this thread would be about my local Lidls. It gets me irate. They chuck it at you even if you haven't got a trolley and the counter is the size of a postage stamp so there is nowhere to put your bag - it's a race of me against them and not a nice shopping experience at all.

Saying that, it's only the female cashiers there that do it - the boys are quite chilled out. When I manage to get a male cashier I thanks them for not throwing my shopping at me grin

OnwardBound Sat 16-Mar-13 17:16:45

I usually shop at Sainsburys, Tesco and M & S.

Sainsburys and Tesco cashiers can be pretty quick but they are usually so pleasant and help me to pack if they see me getting behind [which can happen as I often shop with a 2yo and 4yo and have to break off ever so often to yell at the kids and stop them taking sweets from the shelves, etc!].

However the cashiers at M & S never help with packing ime. They just sit and wait for you to finish, even if they can see I struggling and a queue has formed waiting patiently. They are very nice about it but offer no extra assistance.

Have any of the cashiers on the thread ever worked for M & S? I'm intrigued whether this is the official policy there.

someoftheabove Sat 16-Mar-13 17:17:07

I lived in East Germany for three years and had the culture shock of my life shopping in the supermarkets there. They do the Aldi / Lidl thing where you have to put everything back in the trolley and then pack it all up on a shelf. And the cashiers were just so rude - they would shout at you if you weren't quick enough. There were no plastic bags (a good thing really) and the whole experience made you feel like they were doing you a massive favour by scanning your items at all! One time I had an item that turned out to be split and they made me go back and get a replacement while everyone else in the queue harrumphed and folded their arms meaningfully, then gave me daggers when I came back. Still love the Germans, though!

OnwardBound I work in M&S, and in my store we will always offer to help you pack and go at the pace of the customer.

Sparklingbrook Sat 16-Mar-13 17:31:01

I have never had my shopping thrown at me in M&S Cold. smile

Whatalotofpiffle Sat 16-Mar-13 17:51:47

I hate that at lidl as there is a mini shelf to pack on and at high speed with a toddler in tow just doesn't work

MerryCouthyMows Sat 16-Mar-13 17:54:58

ASDA was the one I was on about, where you got disciplined if you scanned too slowly...

BreconBeBuggered Sat 16-Mar-13 18:36:03

MTS, or anyone else who has their cards/cash all ready out of your purse for paying before the shopping is packed, where do you put them while you're putting the shopping in the bags? I see this gripe about getting your money out at the last minute a lot and it always confuses me. Short of stuffing notes into my cleavage before leaving the house, I can't think of anywhere handier than my bag to leave it without leaving it open for someone to pinch. Admittedly, cleavage is probably intimidating enough to put off the casual thief.

Loulybelle Sat 16-Mar-13 18:40:58

I knew someone who worked at Lidi and Aldi, the targets are awful and you have to memorize the price of every product.

gallifrey Sat 16-Mar-13 18:53:36

I work at asda and the time scan per minute has never been mentioned and we are told to use our discretion about how fast or slow to scan things.
I get into a nice rhythm of getting the stuff scanning it and passing it to the other hand.

DizzyHoneyBee Sat 16-Mar-13 18:57:35

I was in Aldi today and had a basket not a trolley, you have to leave your basket at the end when you unload so you can't put the stuff in there sad

MoodyDidIt Sat 16-Mar-13 18:59:44

omg i HATE this too op

and then at the end when you have paid its really awkward, cos they don't start scanning the next persons stuff until you have walked away (i guess they are told not to). and because this always makes me feel pressured, i always fumble and drop stuff and end up taking ages and i feel like everyone is looking at me blush <paranoid>

Owllady Sat 16-Mar-13 19:00:06

asda have to do sop many items per minute and meet the recommended timescale for transaction or something (according to my friend who works there)

they are draconian imo

Owllady Sat 16-Mar-13 19:00:46

sorry gallifrey I didn't see your post, maybe it's down to management discretion or something?

mrsbunnylove Sat 16-Mar-13 19:03:07

i don't like the 'throwers' either.

and i do as many have said, i speak out, go slow and pay at the end. i always pay after i've packed anyway, so at the 'regular' supermarket, they know not to throw as it won't speed things up.

i also put all my goods on the conveyor belt in the order i want to pack them. makes me irritable when the checkout person moves them about or takes them in the wrong order.

Cremolafoam Sat 16-Mar-13 19:03:31

I had the complete opposite the other day. Poor bloke doing the til was very young and went at snails pace. He also did that thing of not pushing the groceries down the chute so they piled up in front of him and I couldn't reach them as I like to pack into my trolly( bags sitting open and waiting)
I had to go back up to the beep part and fetch them.grin I could feel my life ticking awaygringrin

AuntieMaggie Sat 16-Mar-13 19:06:36

I worked at asda last Christmas and I wasn't told of any such target...

The aldi think annoys me because it takes me just as long to place it in the trolley as it does into the bags that line my trolley - I'm not going to throw my items into the trolley just to satisfy their targets!

Owllady Sat 16-Mar-13 19:07:30

cremolafoam was obviously in the co-op wink

pixiegumboot Sat 16-Mar-13 19:12:09

I come from a country where your shopping is packed for you! it really irritates me when the cashier won't help if you are clearly overloaded it's just basic human kindness, why would you just sit there vacant whilst someone needs help? bloody rude. bloody rude also to have the next customer breathing down your neck too. That just makes me go slower grin

EffieTheDuck Sat 16-Mar-13 19:13:20

co-op is hellish for throwing your shopping at you. angry

Owllady Sat 16-Mar-13 19:15:27

really? re co-op? all our local ones behave as if hemp is being burnt in the staffroom

the queues are massive maaan

molly199 Sat 16-Mar-13 19:17:26

iceland have a policy to pack first few items, and they always help pack for me

I can see I'm going to really miss putting my bags for life on top of my food on the belt and having a bag boy fill them put them in the trolley and then wheel it out and put them in my car. grin I'll be the really slow woman packing her bags and getting all flustered at trying to do it all myself when we move back to UK. blush

Sparklingbrook Sat 16-Mar-13 19:20:30

The staff in Iceland are always very patient and helpful.

Our nearest Co-Op has a brilliant mark down section. I don 't know who is ballsing up the ordering but I am reaping the rewards. £3.50 cheesecake down to £1.55. grin

I think my Co-Op is like owl's. Veeerrrry slow, but very happy smiles (I'll check tomorrow for dilated pupils). They also do that annoying thing of asking 'would you come around to the self-service till?', then abandoning you for five minutes while the system crashes. The system crashes approximately once every five minutes, I think.

sparking - best mark-down section ever is Tesco in Chester-le-Street. They had crates of figs for 5p each and every weekend there'd be free range chickens marked down on Saturday evening. It was lovely. smile

(Fuck knows why they didn't figure out that no-one wanted chicken roasts and figs except me, but no complaints ...).

Sparklingbrook Sat 16-Mar-13 19:23:41

Waitrose ten minutes before closing is always a bit of a mark down festival LRD. 10p sandwiches. grin

Yeah, but Waitrose is quite pricey already. Mind you, 10p sandwitches I would go for! grin

Now just find me the one that marks down their yummy sausages, and we're onto a winner.

DizzyHoneyBee Sat 16-Mar-13 19:25:18

See you there then Sparkling, I'll be the one with a trolley full of smoked salmon sandwiches. I will carry a red rose to be sure of recognition grin

Sparklingbrook Sat 16-Mar-13 19:27:14

I may have just struck lucky that one night after DS2's Christmas play Dizzy. On Christmas eve I feared for the mark down man's safety in Morrisons, he was mobbed. sad

Owllady Sat 16-Mar-13 19:27:17

I was asked for id in the co-op earlier though and I had my 11 year old son with me shock grin

when we got outside which was rather difficult because my head had swollen significantly, he turned to me and said was she BLIND?

hmm

ddubsgirl Sat 16-Mar-13 19:30:02

Works for asda and never once been told about scanning so many items per minute,if the person was going to fast ask them to slow down if they moan complain at CS desk

MrsDeVere Sat 16-Mar-13 19:33:12

I have only had this happen in Morrisons.
Perhaps they have targets there because they virtually fling the stuff at you.

I used to try and keep up but one day I thought 'why the hell am I panicking? I have just spent £150 in here!'

and slowed down.

I don't want to get anyone into trouble but if I am being rushed what on earth must it be like for someone with mobility issues etc?

If customers complained in a none aggressive, non 'you cashier is crap' sort of way, surely supermarkets would stop doing it?

They are well known for rapid, knee jerk reactions

Cremolafoam Sat 16-Mar-13 19:34:53

YY to coop. It's like waiting for godot in the queue. Like time has stood still. They might be on the wacky baccy too. Always sounds noisy in the back and then there's poor Elsie or Jonathan on the til asking at great length for your divvi card. It's frankly exhausting.

MrsKoala Sat 16-Mar-13 19:36:48

Many years ago i worked in Sainsbury's and we had targets to meet. They also put up in the staff room who was the quickest and who was the slowest (as an incentive hmm ) . I made it my mission to be the slowest scanner for every month i worked there. We were told to ignore requests to slow down and that it didn't matter if the shopping piled up because you only start being assessed again when you scan the first item of the next shopper. So actually cashiers preferred to fire it down then have a few mins to chat to the cashier next to them, while the poor shopper had to struggle with a higgledy piggledy pile of shopping.

At Wing Yip (Chinese supermarket in Croydon) they have a till person AND a packer on each till, and you have no say in the matter, it's packed for you! It's very handy and very quick, but I always feel guilty (and a bit like a spare part) while someone else is doing my packing!

Cremolafoam Sat 16-Mar-13 19:57:19

Yes they also do that in my local Asian supermarket. It's tremendously quick and efficient and they process loads of people per minute.

I tend to get shirty though when there are charity bag packers. blush I suddenly feel bullied and under pressure. And huffy about using my own bags. I don't like my vegetarian sausages in with my beef mince.
I get hoity and flustered. grin

MTSgroupie Sat 16-Mar-13 20:23:15

Brecon - I am invariably wearing something that has pockets. While I am waiting in the queue I transfer my plastic from my wallet to the pocket. On the rare occasions that I am pocketless I have the plastic out in front of me while I pack.

VenusRising Sat 16-Mar-13 20:29:16

Do you know this speed thing really pisses me off too!
Especially if I'm buying a lot of fruit and veg that I don't want in a bruised heap when I get home.

If they are going too fast now I ask them to replace anything that I think has been bruised: when they look up in shock I say, well you could go slower then, that's my shopping you're flinging around, I don't want it broken and bruised, and won't pay for it if its broken.

VenusRising Sat 16-Mar-13 20:30:44

Cremona, I always pack my own as well: I have a system, but I tell the charity packers to have a break and ill give you a pound NOT to pack for me!

VenusRising Sat 16-Mar-13 20:31:20

Sorry cremolafoam, spell checker!

Geekster Sat 16-Mar-13 21:13:46

The charity bag packers are a whole other thread. I started one ages ago! I must be obsessed with supermarkets! I used to work for the coop and unfortunately we weren't on any drugs man. Before it became a coop it was an Alldays I used to reduce everything to 5p at night because we only had to throw away what didn't sell. When it became a coop we couldn't do that as they had a policy of what and when to reduce things.

Feelingood Sat 16-Mar-13 21:17:26

Cowbags

GreenShadow Sat 16-Mar-13 21:48:15

As usual, this thread just goes to show that you just can't win.

Go fast and people complain.
Go slow and other people complain.

Help pack bags and people complain.
Don't help pack bags and people complain.

BreconBeBuggered Sat 16-Mar-13 22:01:07

MTS ah, I suspected as much. I don't have pockety clothes and I sneeze a lot so I'm forever whipping tissues out of my coat pockets at short notice. I've lost too many £ notes on travelling-light days to tuck my cash in there on a regular basis. But the sneezing does often get me a shorter queue.

member Sat 16-Mar-13 22:28:51

Morrisons seem to have a target to get 22 items through. A supervisor told a youngish checkout lad he was going too slowly in front of me the other week. I protested on his behalf & said as a customer, I appreciated him packing the first few items for e whilst I got all my stuff out of the trolley onto the belt. She replied that there was nothing to stop the checkout operators helping after they'd scanned the first 22 items & pressed sub- total [hmmm]

melbie Sat 16-Mar-13 22:55:13

I had forgotten all these traumas! In Australia you have to give them your bags and they pack for you. While you stand and feel a) very lazy and b)try to resist telling them how you actually want them packed...

I used to hate the really quick people. They make you feel under pressure to pack faster even when you are going as fast as physically possible. I liked wait rose because there tended to be older people who went a bit slower. I never used to say anything though just seethe inside and then rant at home grin

gallifrey Sun 17-Mar-13 16:41:30

just seen on the notice board that the scan speed is 19 items a minute at my asda.

zwischenzug Sun 17-Mar-13 16:51:14

you just have to do your end really, really slowly.
that pisses them off.

It really doesn't, the still get paid the same per hour and leave at the same time when their shift ends. You on the other hand are wasting your own personal free time at a supermarket checkout.

MerryCouthyMows Sun 17-Mar-13 22:45:52

Owl lady - if you think there is hemp being burnt in co-OP back rooms, avoid the Tesco Express stores...

I have absolutely no personal experience of this, oh no, never not even 10 years ago...

Shaky Sun 17-Mar-13 23:03:43

I also used to work at sainsburys in 1994.

If you didn't scan quickly enough, you wouldn't get your pay rise at your appraisal sad

Luckily, I now work for the NHS and my pay has been frozen for the last 2 years sad sad

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