To expect Argos to help me carry a 9ft slide to my car?

(39 Posts)
sheeplikessleep Thu 07-Mar-13 16:29:32

Maybe I'm being really over-entitled, so wanted to gauge opinions.
Just popped into Argos to spend £99 on a slide for my 3 year olds birthday. Shop is in a shopping centre, lift goes down to underground car park.
I asked very nicely if someone might be able to help me carry it down, as I'm pregnant and expected it to be a big bulky box.
No was the response, they couldn't spare anyone. The shop had about 2 customers in.
It would have taken no more than 5 minutes for someone to have helped.
I wish in hindsight I'd asked to speak to a Mgr / complained a bit more.
Customer service in this country is really poor.
Or AIBU?

AmberLeaf Thu 07-Mar-13 16:31:02

Sorry but YABU.

That is why they have home delivery as an option.

YANBU - my local argos always ask if I need a hand if I have bought anything large from them!

That is an outrageous reponse, esp given your are pg!!!! I would have been tempted to give it back and get a refund.

I think you should call and complain about their shitty customer services.

AmberLeaf Thu 07-Mar-13 16:31:58

How did you manage it in the end?

It costs nothing to be nice. YANBU. This is why I live living in Canada, they would fall over themselves to help. In fact, one of the other customers would probably have offered.

sheeplikessleep Thu 07-Mar-13 16:33:16

Amber - I understand that home delivery is an option, my fault, I left it too late. But seriously, I wasn't asking them to help me to the other side of town. It would have been a 5 minute job.

sausagebaconandtomatobutty Thu 07-Mar-13 16:33:24

Argos do have a carry to car service and all stores have a hand truck for that purpose

Most out of town shopping centres also have customer service staff in the malls that will also assist to cars

You will get people telling you you should have planned better, got it delivered etc but you could complain if you feel the need

YANBU. I've had Argos staff help me to the car with large purchases before! At their insistence. They should have a couple of flatbed trolleys for this purpose.

CSIJanner Thu 07-Mar-13 16:34:08

YANBU - I've always been offered a hand when I was expecting or if I was carrying LO in a sling.

sheeplikessleep Thu 07-Mar-13 16:34:21

I said "right if that's all you can do" and walked out.
I'm going to have to think of an alternative or wait until the weekend and ask DH to go in.

ProfYaffle Thu 07-Mar-13 16:34:23

I'm really surprised, I always get staff offering to help me with stuff to the car from Argos.

sheeplikessleep Thu 07-Mar-13 16:36:00

I'm phoning customer services now.

CocacolaMum Thu 07-Mar-13 16:36:34

YABU you should have just walked out

YABU. They don't offer a carry to car service, they do however offer a home delivery service. Use that if you don't want to carry it.

It is not shitty customer service to not do something like that. If they did offer that service and refused that would be crap customer service, not doing something they don't claim to do isn't.

Iaintdunnuffink Thu 07-Mar-13 16:38:11

Our out of town one always offer! There's one in town where customers have to use the shopping mall car park and I've seen them help there.

DigestivesWithCheese Thu 07-Mar-13 16:39:33

I've had help before in Argos - without having to ask - when I was trying to drag a sandpit (and several bags of sand!) across the road to my car. I agree that it should be part of the customer service. Especially when you are pregnant.

sheeplikessleep Thu 07-Mar-13 16:41:15

I've phoned up, the lady on the phone said it shouldn't have happened.
It's been logged anyway.

sheeplikessleep Thu 07-Mar-13 16:43:16

He did advise I walk up to M&S to use one of their trolleys.

I bought DS a slide from Argos for his 3rd birthday. They didn't help then either; I looked like some deranged surfer struggling round the corner to the car with the wind blowing it around.

The slides aren't too heavy, just bulky to carry.

sheeplikessleep Thu 07-Mar-13 16:51:43

DH is going to go back out to ToysRUs tonight to buy it from there instead.
Pregnancy hormones don't help, I don't normally get this riled grin.

He's a brave man. I've only been in our toysRus once, and never again. whole other thread

lougle Thu 07-Mar-13 16:57:25

You knew it was going to be bulky. Part of planning a purchase is planning how you will get it home (car, delivery, etc.)

YABU

sheeplikessleep Thu 07-Mar-13 16:59:33

Lougle, I expected at 4pm on a Thursday, that someone in-store would help me carry it about 10m to a lift, go down two flights in a lift and carry it about another 10 metres to the car park right.

I obviously have too high expectations of customer service.

Plus I am so disorganised, I don't have the time to wait for home delivery

armagh Thu 07-Mar-13 17:00:21

Argos- help you! Your'e having a laugh!

Jengnr Thu 07-Mar-13 17:00:26

Totally not unreasonable.

Shit customer service and actually just shit. I bet if there had been a few customers in there someone would have helped since it's just the decent thing to do. To not do it or a customer, particularly a pregnant one who ASKED for help is appalling.

I hope you got a refund and left the shop. And do complain.

Jengnr Thu 07-Mar-13 17:00:54

*for

babanouche Thu 07-Mar-13 17:02:36

YANBU

Shops are fighting for customers these days. Least they should do is help a pg customer out. What if it had been an old, frail person? Just shoddy imo.

sheeplikessleep Thu 07-Mar-13 17:02:59

Jengnr - I approached the desk first before buying, to check someone would be able to help me (I asked very nicely!). I didn't want to risk buying it and not being able to get it out.

I really wish in hindsight, I'd asked to speak to someone more senior / put through to HO or whatever. I'm sure I could have drawn it out longer than 5 minutes!

The shop was dead quiet too, granted there weren't loads of staff around, but I think there were only about 2 or 3 other customers there.

The standards of customer service in this country (both expected and provided) are terrible and so far behind the likes of the US and Canada.

YANBU. I always get offered help to the car with bulky items in my local argos.

MinnesotaNice Thu 07-Mar-13 17:05:07

Depends. By UK standards YABU. By US standards YANBU. Customer service in this country is shit. I'm not saying this would never happen in the US, but if it did and you reported it to corporate, you would probably get that slide for free and an apology. That's how my mom got a free Dyson. grin

PuffPants Thu 07-Mar-13 17:05:28

This happened to me in Argos once. Item was much bulkier and more awkward that I'd expected - I literally couldn't find a way to carry it. Staff refused, said they were too busy and were quite rude about it. Luckily someone offered to help. My car was right outside the door. Afterwards I went back in and complained to the manager and the attitude-filled idiot who refused to help me was bollocked for it.

MinnesotaNice Thu 07-Mar-13 17:06:17

X-post with wannabe smile

PrincessLayer Thu 07-Mar-13 17:09:19

My nearest Argos tell you to drive round the back to the delivery door if it's a bulky/heavy thing and help you load it into your car. The last one I went to had trolleys which staff used to wheel things out to the car park.

sheeplikessleep Thu 07-Mar-13 17:11:10

DH reckons I should phone up Daily Mail and will probably be famous! I can just imagine the photo - me holding my bump, with just about to turn 3 year old DS looking sad. Least he made me laugh about it.

I'm still angry though and will boycott Argos until Christmas probably.

ENormaSnob Thu 07-Mar-13 17:11:52

Ooh I had similar with Argos after buying a sylvanian hotel.

I had ds2 in the buggy and massively underestimated the size of the item.

A lovely lovely customer helped me to my car which was about 15 metres away. I never even thought to ask Argos tbh.

PopeBenedictsP45 Thu 07-Mar-13 17:13:42

What a bunch of jobsworths! YANBU. Customer service in the UK is so shit.

fatginger Thu 07-Mar-13 17:17:18

Will probably get flamed for this but YABU.
I used to work in a shop similar to Argos and we would get this all the time and tbh it was a pain in the butt. It was not a service that was offered, so I doubt Argos offer it as standard now. Sometimes if it was quiet and if someone asked we would oblige but people very definitely took the piss.
I once had to carry a HUGE mirror halfway across town for a customer who was quite able to do it herself and in the end we stopped offering. Perhaps the store you went to also had to consider how many staff they needed on the shopfloor regardless of how quiet it may have looked to you. Like someone has already said, you should have planned ahead and arranged to have it delivered.

bangwhizz Thu 07-Mar-13 17:22:56

It is a bit different in a shopping centre I think to an out of town retail park with a car park outside.

Machadaynu Thu 07-Mar-13 17:29:23

I worked at Dixons (when they were still called that) when I was a student. We used to take big TVs and things to people's cars all the time. In fact the guy I worked with was bemoaning the fact that he had been moved to that branch because the car park was so near he didn't get tips anymore - apparently carrying stuff to cars when the car park is further away is quite lucrative.

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