WIBU to keep it??

(80 Posts)
clpsmum Sun 03-Mar-13 14:11:16

Was in Boots yesterday at one of the quite expensive make up counters. Spent quite a bit of money on three products. Got home and discovered one of my dc (who has SN) had not only stolen a bottle of perfume he'd also completely destroyed the box it was in.

Just called the store to tell them and ask whether i should return the perfume or pay for it. they were awful to me. I really feel like keeping the bloody perfume now.

QOD Sun 03-Mar-13 14:12:27

Keep it. Email customer svs and complain too

What did they say? sad

Bluelightsandsirens Sun 03-Mar-13 14:13:21

The box is destroyed so they won't be able to sell it

I'd keep it in this case - do you like it?

IneedAsockamnesty Sun 03-Mar-13 14:14:01

What did they say that was awful?

ReluctantBeing Sun 03-Mar-13 14:14:33

Was it in your bag? Didn't you notice the extra weight?

Alliwantisaroomsomewhere Sun 03-Mar-13 14:15:04

That's ridiculous of them to be rude to you! Most people would not have bothered ringing them.

What did they say?

LoopDeLoops Sun 03-Mar-13 14:15:46

Boots often are awful IME. Keep it.

BadabingBadabong Sun 03-Mar-13 14:15:58

Depends what they said really.

5madthings Sun 03-Mar-13 14:16:35

What did they say?

Lots of people wouldn't have even bothered calling the store op, they would have kept it. You have called therm to try and put the situation right.

What did they say?

Hesterton Sun 03-Mar-13 14:16:44

You are clearly a good and honest person to call them, many wouldn't.

They should never have been rude to you; I feel quite indignant on your behalf.

Yes to emailing complains and making clear that you were doing everything you could to sort this out. What did they say specifically which upset you?

willesden Sun 03-Mar-13 14:21:32

I am unsure how the child stole the perfume and destroyed the box, all without his mother noticing confused. He could have swallowed the lot and been poisoned. Very odd thread.

RedHelenB Sun 03-Mar-13 14:25:46

Why would you expect to keep it???

EndoplasmicReticulum Sun 03-Mar-13 14:26:29

I'd worry that the child could do this without being noticed, like willesden said.

I also don't think the amount you spent has any bearing on the situation.

I'd return it and apologise, and hope they didn't charge me. No need for them to be rude to you though.

I posted a thread a while back about accidentally shoplifting a purse (bought a rucksack, didn't check inside, somebody else had obviously put purse in and I didn't notice). I returned it to the shop, got a shrug. I probably could have kept it and nobody would have noticed, but that would have been stealing.

5madthings Sun 03-Mar-13 14:28:27

Err if its a toddler in a pushchair they could quite easily put it in the pushchair/sit on it and squash the box etc without a parent noticing, takes 30seconds. I am pretty sure for a child to open it (quite hard to unscrew) and if they were then sat drinking it the parent would notice.

But easy for a child to take something and break the cardboard packaging it comes in.

clpsmum Sun 03-Mar-13 14:29:48

I phoned and asked to be put through to that specific counter. Lady came to phone and was explaining story and half way through she interrupted and said "I can't hear a word you're saying could you speak up?" Which I did and began story again. Then she questioned why I didn't pay (even though I'd just told her). So I explained It was very busy, I had a double buggy and a walking child with me.My buggy is one in front of the other so couldn't really notice that the one in front had picked up the perfume tbh. She said she would go and get the manager as the manager dealt with all thieves.

Manager comes on and I start explaining she says "yeah yeah my colleague told me the story" I apologised and asked what to do. She said I'd need to return the perfume and the box immediately. I said I couldn't make it until later in week but could pay for it if that was easier. She said NO it had to be returned at the very earliest opportunity. I again said this would be much later in the week is that ok? She said "we'll I suppose it'll have to be".

Just seemed to have a crap attitude and it annoyed me. It's a tiny bottle of perfume that bloody stinks. None of the staff at counter, boots staff, security, alarms, shopping centre security noticed yet they're being shitty with me because I didn't notice. Grrrrr

pictish Sun 03-Mar-13 14:30:53

willesden what's odd, is that you think it's odd hmm

I can totally see how that could easily happen.

WorraLiberty Sun 03-Mar-13 14:31:00

I thought the perfumes were alarmed/kept in locked cabinets? Even the cheaper ones?

I bought a £9.99 perfume at Xmas as a stocking filler and the alarm went off when I left the store, due to the cashier not removing the little tag confused

clpsmum Sun 03-Mar-13 14:32:33

Willesden - he's four and has autism not a small toddler. The perfume bottle was actually behind his back when he got out of buggy once home. About thirty mins after leaving shop I saw him holding something and thought it was a flyer (which he loves to pick up in shops) it was in fact the flattened box.

5madthings Sun 03-Mar-13 14:32:57

I have had this thing happen to the point that I now routinely frisk my toddler and the pushchair before I leave a shop!

ImperialBlether Sun 03-Mar-13 14:32:58

I would make a complaint about their attitude and I wouldn't be returning the perfume. They could easily have asked you to return it so that they could use it as a tester, but their attitude was appalling.

WorraLiberty Sun 03-Mar-13 14:33:03

She said she would go and get the manager as the manager dealt with all thieves


Are you sure she didn't say all 'theft'?

IneedAsockamnesty Sun 03-Mar-13 14:35:08

I would put it in the post obtain a proof of posting receipt and have done with it.

Put a letter in with a complaint about how you were spoken to and that as you were obviously attempting to pay or return the item you are clearly not a thief and you resent the implication that you are send it to there head office

clpsmum Sun 03-Mar-13 14:35:23

This one obviously wasn't alarmed. Not kept behind the locked cabinet the particular counter has them on display. Think RRP is around £14.99 so not hugely expensive would've paid over the phone if they'd wanted me too but would rather return coz it stinks!!!

MagicHouse Sun 03-Mar-13 14:36:05

I think their attitude towards you was appalling. Most people probably wouldn't have even called them. I would email head office if I were you, explain the situation and complain.

cansu Sun 03-Mar-13 14:36:17

Personally I would send them a cheque for the amount and attach a letter explaining what happened. I would also express regret that you were treated in such a shoddy way and explain that you were trying to do the right thing by offering to pay over the phone. I would send this recorded delivery to cover yourself. I would draw attention to the fact that the counter staff referred to you as a 'thief' and ask how many thieves phoned up the shop when they got home and offered to pay for the item that hadn't even been missed? they sound total shits tbh

clpsmum Sun 03-Mar-13 14:37:07

Worra - she may well have said theft. Was so angry when I came off the phone and typed conversation as I remembered but she could've said theft.

pictish Sun 03-Mar-13 14:37:32

My ds2 shoplifted perfume from Next once. I discovered him clutching the red shiney box on the way home on the bus.

I think they're attracted to the packaging of perfume.

pictish Sun 03-Mar-13 14:38:38

Oh and OP...sod Boots. Keep it.

5madthings Sun 03-Mar-13 14:38:46

They are attracted to anything sdhiny thats not theirs as toddlers! Its very easily done op and many wouldn't have even phoned up smile

shockers Sun 03-Mar-13 14:40:45

There was a thread recently about how easy it is to 'shoplift' without meaning to. A lot of the posters on there were treated quite badly when they tried to return items too.

Idocrazythings Sun 03-Mar-13 14:40:48

Keep it and donate it to the next school tombola. You have enough on your plate without that sort of rudeness. And sure your child wouldn't have drunk it- perfume has a horrible taste.

pictish Sun 03-Mar-13 14:42:26

Yes..no hope of him 'downing the lot and getting poisoned'. The stuff tastes like shit.

5madthings Sun 03-Mar-13 14:46:41

You would think they wouldn't drink it but I caught ds4 trying to drink nail polish remover once...

DeepRedBetty Sun 03-Mar-13 14:50:06

Unless you've given them your name and address, second donating it to a raffle.

clpsmum Sun 03-Mar-13 14:50:59

It is a worry because he has a condition called PICA which is all tied in with his autism and it is basically eating non edible items!! I would hope he wouldn't drink it but you never know with him. Thank God he didn't drink it. It's worry enough he shoplifting without drinking it too!

clpsmum Sun 03-Mar-13 14:52:41

I'm really tempted to hand it in to the additional needs nursery he goes to next time they're looking for raffle prizes actually. That's a great idea. It really does smell awful though which surprises me coz I love their make up but am put off their perfumes for life now!

EnjoyResponsibly Sun 03-Mar-13 14:52:51

Return it, including the box. Yiuve offered to pay and theyve declined, don make the offer again. They will have a write off procedure for damaged stock and can process it by that means.

By comparison a lady reversed her buggy in our shop and caught it on a top. To dislodge the buggy she just kept pulling the buggy backward. Cue large hole in the front of a £70 top. I saw her do it, there was nothing we could do except write it off.

RustyBear Sun 03-Mar-13 14:53:37

She may not have given her name and address, DeepRedBetty, but presumably that do now have her phone number....

RustyBear Sun 03-Mar-13 14:54:24


clpsmum Sun 03-Mar-13 15:03:16

Didn't give my name or address but to be honest I will return it anyway just won't make an extra journey to do so. They'll get it back next time I have to head to shopping centre which won't be for a while.

HecateWhoopass Sun 03-Mar-13 15:42:50

Or post it back.

I wouldn't put myself in the position of having them talk to me like shit. you know that that's what they'll do.

You did not intentionally steal anything. You are not a thief. if they can treat you like one over the phone, you know they'll be vile in person.

I'd just protect myself from that humiliation by sending it recorded delivery and including a firm letter about how not to treat honest people who it is clear are trying to sort out something done accidentally.

CloudsAndTrees Sun 03-Mar-13 16:27:36

You can't return it, it's ruined! How can you honestly think you should be able to return something that your child destroyed? confused

Of course you have to pay for it!

Keep the box and take it with you when you go in to pay for it. Then you can donate it to whoever you like.

shinyblackgrape Sun 03-Mar-13 16:32:30

That is worrying re the PICA - thank goodness he didn't eat the cellophane from the box and choke

I would definitely put in the post with proof of delivery - you know it was accidentally taken without paying so it would be entirely wrong to keep it. Agree with the poster who said stick in a complaints letter if you can be bothered

Coconutty Sun 03-Mar-13 16:41:28

I would not return it if they were rude to me, would donate it to school fete or similar.

ChocolateCoins Sun 03-Mar-13 16:46:45

I used to work for boots and they always had the alarms on the doors turned off because the noise 'annoyed' the store manager. It was one of the huge flagship stores too. All the staff had to sign a thing every month about reducing theft ect. It made me so angry because we would all be made to spend ages putting security tags on things which were useless! And if the Manager actually had the alarms turned on, the amount of stolen things would have been reduced!

Sorry I know that had nothing to do with your post op but that might have been why the alarm didn't go off when you walked out. Sorry you were treated so badly. I would have kept it!

StuntGirl Sun 03-Mar-13 16:52:38

Email head office and complain. I can't stand shitty customer service.

Kat101 Sun 03-Mar-13 16:52:39

I think that if the store has the ruined item in their possession, they can get a refund against the cost (when they report their individual store accounts to head office). If there is no item they have to swallow the loss on their books.

Please do complain about it - I work for Boots and that is a million miles away from what should have happened to you. If you contact customer care (their number should be on the receipt) and tell them what happened they'll sort it for you and will also make sure that the store get the feedback too.

RedHotRudieParts Sun 03-Mar-13 17:15:07

Oh just keep it op, they were being arsey.

I have a 12 yr old with autism, he picks things up all the time, luckily i'm pretty used to it these days and check bags, his latest haul was a mini whisk with a chicken on top, a gun shaped tomato sauce dispenser and a flower shaped sponge, the guy on the till just laughed when I handed it over.

And to all those hmm faced ops, actually its pretty damn knackering doing the toddler years for 5 / 10 / 15 years longer than most and pretty easy to miss things when you're just trying to scrape through each day as best you can.


BOF Sun 03-Mar-13 17:22:03

Big round of applause for RedHotRudieParts. I wanted to say exactly that.

Monty27 Sun 03-Mar-13 17:25:29

What if they look at CCTV? shock

I'd return it.

montage Sun 03-Mar-13 17:28:47

"You can't return it, it's ruined! How can you honestly think you should be able to return something that your child destroyed?

Of course you have to pay for it!"

confused But OP has already offered to pay for the perfume and the member of staff on the phone has refused!

thegreylady Sun 03-Mar-13 17:35:20

My dd aged 18 months once picked up a toy in a toyshop and put it in my shopping bag which was hanging on the buggy.I didn't see as I was looking at toys with ds who was 6 and had birthday money. As we left the shop I was stopped and accused of shoplifting-the man didn't believe I wasn't some sort of Fagan training my baby to steal blush . When we left dh was waiting outside and was so furious with the shop he wanted to go in and have a row. I was so mortified that I have never been able to go back to that town [Berwick] even though it happened in 1976!!

lljkk Sun 03-Mar-13 17:36:36

How much does this bottle of perfume cost?

Theicingontop Sun 03-Mar-13 17:40:35

DS did this with an ornamental snowman last year, from one of our local shops. Got to the crossing before our house before he showed me, "Look mummy, 'nowman!"

Marched back to the shop and handed it back. Girl at the till gave me a filthy look and snatched it from me. No idea why sales assistants would have such an arse on about returning something that was accidentally taken, it wouldn't be on purpose if you're trying to return it now, would it.

Take it back OP, and make a complaint. They should have been thankful you were honest, and given you the benefit of the doubt.

CloudsAndTrees Sun 03-Mar-13 17:47:41

montage, maybe they couldn't take a payment over the phone, not everywhere can.

OP clearly didn't intend to steal the thing when it happened, but now she thinks she's justified in stealing from a company because one of their employees was rude?

I agree the sales assistant shouldn't have been rude, but I also think that OP should be making every effort to take the thing back, and pay for it as its damaged, as soon as possible.

Ledkr Sun 03-Mar-13 17:49:07

Take a leaf out of an fabs Eddie.
" cut the attitude sweetie, you only work on a shop!"
Don't give it another thought. Knobheads and what lot of sanctimonious arses on here today!

Ledkr Sun 03-Mar-13 17:49:44

In obviously not on

youfhearted Sun 03-Mar-13 17:52:59

god they dont know who you are op, just keep it, it doesnt seem to be worse the hassle,

clpsmum Sun 03-Mar-13 17:55:58

Clouds I think I can return it because that's what the concession manager told me to do return it complete with damaged box. I offered to pay and she said no

clpsmum Sun 03-Mar-13 18:02:34

Thanks red hot that made me feel so much better. So difficult sometimes. Hopefully will remember in future to frisk him before we leave shops lol

Honestly some of the people on here are really up themselves sometimes. Whoever told me to return it ASAP, ill return the next time I'm there when its convenient to me. I don't think I'm justified in keeping it hence why I said id return it.

timidviper Sun 03-Mar-13 18:05:24

OP if you return this to Boots they will write it off and destroy it. When I worked for the bastards them, they used to insist any testers that were not needed were taken out to the bins and smashed rather than given to the numerous fundraising groups that wrote and asked for donations each week. They used to take any unsellable baby clothes and cut them to make them unusable (rather than donating them) despite us being in a really deprived area and, when they ran an offer of collecting vouchers for cuddly toys, told us off for asking people who didn't want theirs to donate them to the local children's hospice. They are not a caring company at all so don't feel bad for them.

I would ring customer service, tell them what happened (and stress your son's SN), how upset you are at the attitude of their staff and inform them that consequently you will be donating the boxless bottle to the nursery

What timidviper said.

Bastards, sorry they spoke to you like that. Fuck them, they are a huge company making millions of pounds & shitty adverts. It's not like they are a little independent chemist. Can't believe some posters!

maddening Sun 03-Mar-13 18:43:11

Clouds - of course boots can take payment over the phone.

maddening Sun 03-Mar-13 18:46:38

Timid - my friend used to work for wh smiths - they used to sell off "penny stock" to staff and schools abd charities as it was unsold (eg books etc) in the store then a new manager started and made the staff take it down to the basement and destroy it - it is a disgrace imo to be so wasteful.

Yfronts Sun 03-Mar-13 19:11:32

email head office and let them know what happened.

stormforce10 Sun 03-Mar-13 19:42:17

OP YANBU that's a horrible way to treat someone who was only trying to be honest. Its bad for Boots too as it puts people off trying to return things.

DD was a terrible shop lifter. At 18 months she managed to get a packet of chocolate buttons in the co-op and we were most of the way home before I glanced down and noticed her face was entirely covered in chocolate. We went back to pay and lovely manager laughed and told us not to worry. Another time she took a dress in Mothercare and I noticed just after crossing the road so again back we went and no problems.

Finally she also managed to steal a bottle of bubble bath in M&S when she was not quite 4, smuggle it home in her little rucksack and pour a big dollop in her bath before I finally noticed blush We went next day and offered to pay for it and they told me to keep it and thanked me for being honest I told dd to say sorry which she did and she was very gently told by lovely deputy manager it was very naughty to steal things from shops and not to do it again and she never has.

Sounds like Boots have a lot to learn about customer services sad

DoJo Sun 03-Mar-13 20:35:36

I'm surprised that so many posters are advocating keeping it on the grounds that someone on the phone was rude - does it work the other way? If someone had been rude before she left the store should she have felt justified in pocketing something deliberately? I'm not saying I would necessarily make a huge effort to return it, but I don't think you can use one employees rudeness as an excuse for keeping it. Perhaps they didn't want to accept payment as they were happy to write the stock off, but just need it for their inventory so that they can account for it.

DoingTheBestICan Sun 03-Mar-13 20:42:52

I used to work for boots and you cannot pay for things over the phone,you need to be there with your card and put your pin in.
The store I worked in were very generous with donating raffle prizes,we used to get lots of requests weekly and every letter had a prize given to them.
Boots as a company are ruthless but our local store and girls are fantastic.

BOF Sun 03-Mar-13 21:03:04

But any basic card terminal allows for payment without the customer present. They all do. It might not be Boots' policy, but they could make an exception if they wanted to.

They sound rotten, OP. A proper snotty bint. They'd fit right in here grin

clpsmum Mon 04-Mar-13 15:40:04

I agree if they'd wanted to they could've quite easily taken payment over the phone. They're just being awkward

Monty27 Tue 05-Mar-13 01:18:26

I think they cba'd personally, too much paperwork etc.

I'd take up with Boots HO.

Jux Tue 05-Mar-13 01:45:32

I hate Boots with passion! There's a Boots thread on MN atm, and if I posted what I actually thought of them, it would give me deep joy, but it's an official MNHQ read so I don't want to muck things up for MN. Oh, I think this is a First World Problem grin

Anyway, I would complain vociferously to customer services and see if I could find an independent chemist to use in future (they're better anyway).

Monty27 Tue 05-Mar-13 02:27:46

I rarely use Boots robbin bastards

Morloth Tue 05-Mar-13 02:34:34

Meh too hard.

It happens, you tried to be reasonable.

Personally I would just forget about it now and either keep it or donate it.

DS1 was a shocker for this, like a previous poster I got into the habit of a full body/buggy search before leaving all stores.

greenfolder Tue 05-Mar-13 09:27:00

after they spoke to me like that on the phone

i would say "fuck it" and not give it a moments thought.

i am honest like you are. my dd3 took something from waitrose as a baby. i found it when we got home. next time i was in i offered to pay, they said no problem- please put it in the charity box.

if stuff that is valuable is kept within reach of toddlers then its a business risk. your little one could just have easily picked it up and then dropped it on the way home- the loss is the same.

greenfolder Tue 05-Mar-13 09:27:18

and, indeed you have offered to pay.

BinarySolo Tue 05-Mar-13 09:49:55

I would return it by post to head office with a letter of complaint. This way you totally have the moral high ground and you can complain about your treatment. No point complaining to he store as it sounds like you've already discovered the manager there is a twat.

LadyPessaryPam Tue 05-Mar-13 09:53:30

I wouldn't bother TBH. Give the stinking perfume to the charity shop, unless of course you gave the store your name and address?

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