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To think getting the people who book the appointmentsare twats

(164 Posts)
Domjolly Mon 25-Feb-13 18:48:03

Rung up to day to book my lad an appointment to get new braces

He broke the other ones during half term (before any one says anything i am paying £80 for new ones)

Any who i asked if i could have the last appiontment of the day as i dont want ds to miss a whole day of school for a 20 minute appointment

The sodding lady on the phone CLEARLY said " we like to try and keep the last appiontments empty because the nurses like to go home early on a friday confused WTF wouldnt be all

Its not as if it closes at 8pm the last clinic is at 3:45 shock

I challaned her and said what did you just say you purposley keep the last slot emepty do every one can leave early she tried to back track and say she didnt say it when i told her i was on a iphone and had recored the phone call he relented and booked the slot WTF is going on in the NHS ffs shoddy shoddy shoddy oh is a nurse in private hospital and he could never ever get away with this i think most people dont even relise the clinc is open till 3:45 because they have been strearing people to lunch time appointments cant ruddy believe it

gordyslovesheep Germany Mon 25-Feb-13 18:49:05

wow you sound fun!

countrykitten Mon 25-Feb-13 18:50:21

Yes it's appalling. But so is your lack of punctuation - that post is very hard to read....

cazza40 Mon 25-Feb-13 18:50:52


Domjolly Mon 25-Feb-13 18:52:59

Sorry but if the clinc closes at 4 and the last slot is at 3:45 then thats when the last slot is end of.

They are the ones who set the hours of operation and i dont think its to much to ask to book a slot when they are OPEN if every one left work early because it was friday the uk would come to a hault

Domjolly Mon 25-Feb-13 18:54:45

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Domjolly Mon 25-Feb-13 18:55:44

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Yanbu, ignore the bitchiness. I'm surprised they said that on the phone though, very unprofessional.

TheVermiciousKnid Mon 25-Feb-13 18:55:51

Oh dear.

Inseywinseyupthespout Mon 25-Feb-13 18:56:15

YABU to have recorded the phone call without her permission.

Domjolly Mon 25-Feb-13 18:56:47

I have issue with spelling and what not i didnt think only highly educated were allowed to post

This will not end well. It's off to such a start already.

Soupqueen Mon 25-Feb-13 18:56:52

Did you really record the phone call? If so, you need to tell people they're being recorded at the start of the conversation. If not, you were lying. Nice.

Inseywinseyupthespout Mon 25-Feb-13 18:57:21

However , YANBU about the appointment slots . What a ridiculous thing to say.

Domjolly Mon 25-Feb-13 18:57:48

Inseywinseyupthespout i didnt i just find this usually helps people remember what they have said when trying to deny or back track

crashdoll Mon 25-Feb-13 18:58:21

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

AmandinePoulain Mon 25-Feb-13 18:59:02

I don't understand why if his appointment was in the middle of the day he has to miss a whole day of school? I can clearly remember having orthodontic appointments whilst I was in school, my mum would provide me with a note, I'd leave half an hour before, walk down to the dentist, have my appointment and walk back to school hmm

Perhaps what they mean is that the nurses may actually for one day a week leave on time - how many clinics run to time? Not many I imagine, maybe by leaving the last slot free they stand more chance of actually finishing by 4:00?

Domjolly Mon 25-Feb-13 18:59:05

Just to say i didnot Record the phione call just wanted her to stop back travking as she was trying to say i miss heard ect when i challenged her

OnTheOpenRoad Mon 25-Feb-13 18:59:28

Did you really record the phone call? If so, you need to tell people they're being recorded at the start of the conversation. If not, you were lying. Nice

Was just about to say this.

Doesn't matter if you recorded her, if she wasn't warn beforehand then your "evidence" isn't worth anything.

LadyBeagleEyes Mon 25-Feb-13 19:00:27

You recorded the call?
It's sounds annoying Op, but these small things are sent to try us.
You sound unreasonably angry.

whattodoo Mon 25-Feb-13 19:00:29

Is Friday the only day you can go?

Domjolly Mon 25-Feb-13 19:01:31

AmandinePoulain its a bit far not local so its the travell time ds finshed school at 2:15 so we would have to set out 1:30 minutes before and then wait however long then 1:30 back its in central london we live in the out skits of london and would have to get the train in

Hes seeing a specialist at one of the london hospitals

ZenNudist Mon 25-Feb-13 19:01:39

I'm not sure why you're getting negative reactions. Yanbu, 4pm finish is early enough. Woman clearly had mush for brains, both to say that in the first place & then to believe you were recording the call!


I read your post fine btw hmm

slatternlymother Mon 25-Feb-13 19:02:13

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

Good thinking saying you were recording it too! Yes it's a white lie, but they were lying first (they started it, ner ner grin)

Domjolly Mon 25-Feb-13 19:03:05

whattodoo no friday is the only day they can do confused She said she was booked up till april otherwise

I didnt record the phone btw

OliviaKnowsBestMumsnet (MNHQ) Mon 25-Feb-13 19:03:59


crashdoll Mon 25-Feb-13 19:05:11

This thread is confusing.

whattodoo Mon 25-Feb-13 19:06:19

You do sound a bit confrontational.

Could you maybe call again tomorrow and appeal to her good nature to see what other possibilities there are?

Olivia has the best eyebrows on the whole of mn. Fact.

BambieO Mon 25-Feb-13 19:07:07

I am also confused?! Why are OP's posts being deleted and what is with all the hmm

countrykitten Mon 25-Feb-13 19:07:40

This is all very confusing. Who is supposed to have learning difficulties? Respondents or the OP? OP please clarify as I cannot work out what on earth you meant or who your half baked and rather offensive comment was aimed at.

crashdoll Mon 25-Feb-13 19:08:22

"Olivia has the best eyebrows on the whole of mn. Fact."

You haven't seen my eyebrows yet!

Domjolly Mon 25-Feb-13 19:08:39

ZenNudist i am finding unless you have perfect spelling and grammer mumsnet can become a hostile place its hard enough when you have to fill in forms and you can see people looking like omg the women cant spell its hard when i cant help ds with homework because i more likey to mAke him get things wrong

But you cant even vent with out picking out that my grammer and spelling are bad somthing i have known for the whole of my life some people are just like that i guess ZenNudist what can you do

I need to vent i post i need advice i post i wont let mt spelling effect me any more i dont care whAt others have to sAy

countrykitten Mon 25-Feb-13 19:09:58

OP made rather unsavoury comments about people with learning difficulties. Think that the whole damn thread should go tbh.

countrykitten Mon 25-Feb-13 19:11:02

And if OP you have problems yourself - why write offensive posts like that?

Sunnywithshowers Mon 25-Feb-13 19:11:06

YABU for calling people twats.

The op managed to book the appointment, in the available 3:45 slot. She didn't want a lunchtime slot if possible, as her ds would have missed school. They initially said they 3:45 slot was free but they couldn't have it because the nurses wanted to get down the pub clock off early.

Loads of places finish early on a Friday BTW

Domjolly Mon 25-Feb-13 19:13:29

countrykitten i didnt i ment to say i didnt know only people with out learing diffculties were allowed to post but i missed the word OUT out so it came out wrong

When the OP mentioned learninf difficulties she was refferring to HERSELF in response to criticism of her grammar and spelling. She just muddled up her sentence, which she corrected in the next post.

She meant, "What, so people with learning difficulties aren't allowed to post now are they?" in response to "YABU your spelling is shit".

slatternlymother Mon 25-Feb-13 19:13:41

Oh, what? The OP gets to be disablist and i get deleted?!

Come on!

Tee2072 Mon 25-Feb-13 19:13:49

I don't care if you can't spell or punctuate.

I do care that you lied to the woman about doing something that is illegal anyway.

Sirzy Mon 25-Feb-13 19:14:16

If they are busy enough they are booked until april then surely you should just be pleased to be offered an appointment rather than being fussy over when it is?

I can understand them wanting to fill up the day rather than have 'spaces' i thought that was pretty much standard procedure?

Domjolly Mon 25-Feb-13 19:14:45

So i understand why it got deleted to be fair i did repost what i was ment to say underneath but people only saw the posts they wanted to see

Your post was uncalled for slatternly, if you had read the thread properly, and the subsequent post you would have realised that the OP wasn't being disablist.

I saw it Domjolly :0

Sorry, smile

Domjolly Mon 25-Feb-13 19:17:38

HeadfirstForHalos thank you people only read the posts that suits them i clearly corrected my post straight after but hay ho

Sirzy the school have been being quite funny and are insisting because they finsh school at 2:15 that they can get appoitments after school and to be fair they can because they dont close till 3:45

slatternlymother Mon 25-Feb-13 19:18:15

Mmm, yes of course dear. You got called on your attitude and then you got defensive.

Sirzy Mon 25-Feb-13 19:19:50

But the appointment system can't revolve around what time is best for you. The school need to accept that some appointments can't be made for outside of school time and you can't expect to always have the last appointment because other people may want/need that one anyway.

Domjolly Mon 25-Feb-13 19:20:05

I think if your last slot is at 3:45 then thats the last slot you cant jyst cahnge the rules and say right were closeing at 3 because its friday they are not running a private corner shop when you can close when you want

Passmethecrisps Mon 25-Feb-13 19:20:11

It was a really daft thing for her to say. It is great your boy now has an appointment.

I am sure she will think twice about saying something so daft.

And calling someone a wanker isn't attitude? Pot.Kettle. Black.

Sorry, that was is response to slatternly.

Domjolly Mon 25-Feb-13 19:21:51

Sirzy you not reading the post the slot was not booked she wanted to keep it fee so they cold leave early

Thats it if some already had the slot then i would be mad to complain but they just want to bunk off and thats not on

whattodoo Mon 25-Feb-13 19:22:04

To be fair, the first post referring to learning difficulties appeared to be offensive, and the second (which I now understand was untended to clarify any misunderstanding) was very difficult to follow.

I don't think you can really criticise posters who read the posts and didn't understand what you were trying to say.

digerd Mon 25-Feb-13 19:22:59

Well done. You have to fight fire with fire - she lied and you lied to prove she lied. And you got the justice you deserved. I get nowhere when I've been fobbed off < bull sh---ed>. Good for you.

Passmethecrisps Mon 25-Feb-13 19:23:02

I am really confused. Am I not seeing all the posts? People are getting cross about things I can't see.

OP I am sure that the school would be flexible if it was urgent. In this case it seems to be

TheNebulousBoojum Mon 25-Feb-13 19:23:11

They didn't close early, they didn't lie and say that an appointment was unavailable.
The nurse could have been joking.
You got what you wanted.

'The sodding lady on the phone CLEARLY said " we like to try and keep the last appiontments empty because the nurses like to go home early on a friday '

I'd have said that unfortunately for them, I still wanted the 3.45 appointment so they'd have to knock off a bit later. Same result without the threats and swearing.

TwoPoundCharityShopShoes Mon 25-Feb-13 19:23:33

Right... So... Erm... No... What?! confused

But loads of places close early on a Friday.

Domjolly Mon 25-Feb-13 19:24:58

It just makes me wonder how long they have just been bloeing people pff to bunk off early i dont usually book fridays but she told me it was the only day they had people wait so long for these slots my lad was on the list for a year shock and just to know all that time he could of moved up the list quicker lest they close early and are not seeing the amount of people they should be

Not right at all

TheNebulousBoojum Mon 25-Feb-13 19:25:44

grin exactly, Twopounds.
Bet that nurse will never be flippant to a patient or parent of one again. That'll larn her.

Domjolly Mon 25-Feb-13 19:27:12

TheNebulousBoojum i didnt swear at her i know your making a point but please dont put things in i didnt say

But i admist i did but twat in my title just venting but i would never call the ly a twat

Fair point what! I will get back in my box, I don't usually leave it's warmth and safety grin

TheFallenNinja Mon 25-Feb-13 19:28:35

So, basically, you thought that being mean, lying and trying to sound like you were something you weren't to frighten someone into getting your own selfish way MIGHT be unreasonable.

You want to chill out a bit. It's a dental appointment, not a kidney transplant.


Domjolly Mon 25-Feb-13 19:29:31


Oh ok its just when a place say they open at 8 and close at 4 i expect the place to close at 4 unless its a private shop where you can just shut shop

Dont think my oh could just decide with his fellow workmates there gonna shut shop early and not take the last appointments

So if it closes at 4, why is it unreasonable to want a bit of tidy up time and have some time in case appointments roll over? I'm sure they do run late, my kids' does.

Domjolly Mon 25-Feb-13 19:30:43

TheFallenNinja which we were on the wiating list or a year to get

And an orthodentist is generally a private practice, they can close when they like, can they not?

Domjolly Mon 25-Feb-13 19:32:35

freddiemisagreatshag thats not what she siad she clearly stated the last appiontment was at 3:45 but they like to keep them clear not for cleaning because they like to leave early on a friday

Domjolly Mon 25-Feb-13 19:33:28

freddiemisagreatshag for the last time this is a hospital NHS one he has a collased jaw and they are trying to realign the jaw with braces

Domjolly Mon 25-Feb-13 19:34:31

At a hospital

HotPinkWeaselWearingLederhosen Mon 25-Feb-13 19:34:46

I had this with a MW appointment. I was sent a letter with the last appointment of the day. As it took 2 buses to get there I was 15 minutes early. On arrival I was told I was late and the MW had just left.

Apparently they didn't use the last appointments of the day and called and left a message on my home answer phone telling me to come earlier. As I was at work I had no chance of getting it and no one called my mobile.

When I questioned why the MW had gone I was told the last appt space was kept open so staff could pack up to ensure they left on time hmm the MW had still left 45 mins early though.

I then got a load of abuse when I refused to rebook the appointment grin

When did you say before that it was a hospital?

My children attend an ortho clinic but it's not in a hospital.

whattodoo Mon 25-Feb-13 19:37:05

headfirst I wasn't trying to pick on you!smile.

I think I'll back away now too - it's getting a bit narky and the OP seems to have sorted out the problem anyway.

steering people to lunch-time appointments

So they are working through lunch.- why shouldn't they go early then?

And the nurses go early -the orthodontist is probably still there after 5pm doing letters,estimates,correspondances.

(I work in NHS and the number of times people asked me "Do you council workers leave early on a Friday"? - No we NHS workers don't ,no idea about Council workers)

Offcolour Mon 25-Feb-13 19:37:38

Mumsnet at its best. Poster slagged off for bad spelling and grammar then everyone up in arms about a mistaken comment about learning difficulties. So it's ok to bitch about someone's spelling but not ok to say anything anything about learning difficulties? Don't people with learning difficulties sometimes have trouble with spelling and grammar? Totally hypocritical. And why is it selfish of her to want an appointment when the clinic is open? Why is she selfish for not wanting her son to miss school but the people who want to leave earlier than their scheduled finishing time not selfish?

Passmethecrisps Mon 25-Feb-13 19:37:43

Is there a bit of meanness going on here?

OP was trying to sort out an appointment in a rush for her son. She clearly feels under pressure not to have it during the school day meaning there is a limited window for appointments.

The receptionist makes a comment indicating that she cannot have an appointment - note she does say that it is an actual appointment slot - because it is a Friday and they like to get away early.

OP is astonished as reacts a bit stridently. Her reaction gets her the appointment her child needs.

The receptionist could have been joking
OP probably did over react a bit

I might be wrong but I am not sure everyone would be getting the kicking OP is getting.

OP YABU to think the receptionist was a twat. YANBU to be pretty annoyed though.

Domjolly Mon 25-Feb-13 19:37:54

About two pages ago i did say it was a hospital in london we have to get the tarin down there we live on the outskits of london hence if we have a lunch time appointment he has to take basically the whole day off school

Vunsure Mon 25-Feb-13 19:38:03

Good grief. The receptionist's comments would also have annoyed me. The OP's spelling and grammar isn't great but it was pretty easy to get the gist of the post. As a new poster I find the way people are so quick to judge spelling and grammar pretty off-putting (and a bit sad).

Sirzy Mon 25-Feb-13 19:38:53

But dom they don't just finish appointments and go so the point made by Freddie is probably very valid they are trying to ensure they can finish on time one day a week and who can blame them!

Sorry about that I missed that.

But you are still BU - they like to get cleared up on a Friday to get away SHARP (probably not early). And you were out of order lying saying you had the call recorded.

Domjolly Mon 25-Feb-13 19:40:48

70isaLimitNotaTarget when i say lunch time appoitments i mean like 1-2pm ones not at actual lunch time.

1-2pm is lunchtime for a lot of people confused

McNewPants2013 Mon 25-Feb-13 19:42:54

leaving the last slot empty make sense to me, often appoinments run over and i doubt that the staff finish bang on time every day.

Perhaps this is a way that on friday they actually leave on time.

Domjolly Mon 25-Feb-13 19:44:14

Sirzy fair enough but then the last slot should be at 3:30 then they finsh at 3:45 and go home then you dont have to tell people yeah we have a slot but be want to go so ypu cant have it and i would iamagin the reason why they dont do tis ofiicaly is because they are not supposed to be doing

I have worked in places were a customer comes in 5 mniutes before you closeing which mena syour a bit late getting of then yu either close eraly so you can leave bang on time or have to deal with your operating hours

Sirzy Mon 25-Feb-13 19:45:57

But they are trying to close early so they can leave bang on time!

I really don't see the issue - the receptionist said they like to keep the last slot clear - if it had been an emergency or if you pushed (as you did IIRC) then you get the appointment.

Seems a bit of a fuss over nothing to me.

The45King Mon 25-Feb-13 19:46:34 ALL. Have no idea why everyone on this thread is picking around your actual point.

Imagine how much money and time that is wasting if all BHAI clinics didn't use the last appointment

U know someone who was sacked for alledgedly falsely booking appointments in this way

Sirzy Mon 25-Feb-13 19:47:34

Exactly Freddie

maddening Mon 25-Feb-13 19:48:14

I bet their orthadontist doesn't know about the slot being kept free - if they are paid by the numbers of patients they see whereas the nurse is paid a salary . The nurses will have tidying up to do after 4pm they probably nornally get out nearer to 5.

The45King Mon 25-Feb-13 19:50:25

If the last appointment is 330pm, then they should advertise the clinic as finishing ar 330pm...I suspect they don't as they are required to run the clinic to 345pm. By all means try to keep the last appointment empty, bur if someone specifically asks for that appointment, then they should not be dissuaded from doing so.

squeakytoy Mon 25-Feb-13 19:50:32

If they close at 4, and your appointment would take more than 15 minutes, then why should they stay late on a friday just for you?

Passmethecrisps Mon 25-Feb-13 19:55:30

The idea that is being presented here that people would be quite happy to be told this in similar circumstances is ridiculous.

If they need time to tidy then they should not have that as an actual appointment. If noone needs that slot then all power to them. If it is an emergency then they need to use that slot.

Lunchtime surely works in shift as well.

This is a non-argument.

They did use the slot. The OP got the appointment. confused

HerrenaHarridan Mon 25-Feb-13 19:58:39

You lot are all bloody crazy!

Agree with off colour that making an issue of people spelling and grammar is in itself disabilist.
Personally it's not something I struggle with but I know well enough that when people do it can be cripplingly embarrassing.
If you really can't read the post then don't. If its just difficult try and imagine living like that.

People don't do it on purpose so back off!

I'm amazed that so many of you are so offended by op lying to the woman on the phone. She made her feel like she was caught out. And?
Actually recording her would have been unreasonable.

Well done for getting it sorted op, and for holding your steam to vent here smile

My 2 DC will be going to the orthodontist soon.
I work 3 days so there are only 2 days a week I can take them.
I'll take whatever appointments they have and the school will have to pick the bones out of that deal with the abscences.

Passmethecrisps Mon 25-Feb-13 20:00:46

But freddie the actual point of the thread has been completely derailed. She is cross about having to fight for the slot.

I think people were unkind due to the OP's poor grammar and are now having to invent arguments to justify their horrid tone

The45King Mon 25-Feb-13 20:00:49

Exactly passme

I suspect, if OP had written in a more eloquent style with better punctuation and grammer, with a few more hooray-henrys thrown in; the response would have been entirely different

Domjolly Mon 25-Feb-13 20:01:07

Thank you the idea that a bank say would not let you in at 4:45 because they close at 5 and want to leave 5 would be just shock to people they let yu in and at five lock the doors with the remaing customers in serve them then clean up after

I haven't picked holes in the OPs punctuation or grammar, and I stand by what I've said.

OliviaKnowsBestMumsnet (MNHQ) Mon 25-Feb-13 20:02:04


Oh, what? The OP gets to be disablist and i get deleted?!

Come on!

Sorry slatternly - your post contained a repetition of the OP's hmm post - we do say replies may be deleted.

OliviaKnowsBestMumsnet (MNHQ) Mon 25-Feb-13 20:04:06

More importantly

Domjolly Mon 25-Feb-13 20:05:18

The45King thanks i used to it people not taking me seriously because of my spelling and what not i had it for 34 years now so water off a ducks back

My nan used to say if how you spell is the only thing people jusge you on then its them who needs a better eduaction

The45King Mon 25-Feb-13 20:05:50

X posted passme!

If they finish work at 4pm, and last appointment is 345pm....and that isn't enough time to do what they need to do....then that is crap management. But the last appointment is *still 345pm and people should nor meet resistance in trying to book it. I don't believe that they would actually have appointments 15minutes before clicking off time though. I've worked in a similar role. Last 10minute appointment 45 minutes before end of day

Offcolour Mon 25-Feb-13 20:11:08

passme it came across as nasty snobbish bullying of the op to me. Ridiculous to suggest that she's selfish for wanting an appointment at a time when an appointment should be available so her son doesn't miss school ffs. If they don't want to stay later then don't have a scheduled appointment at 3:45, simple. I can't stand the way spelling and grammar are picked apart on here in such a superior way, who knows if the poster struggles with dyslexia or whatever, lets just stick the boot in because you think they're your intellectual inferior. Spiteful and unkind.

I would be a bit narked too. She rang for an appointment, asked for the last slot due to problems having time off school (reasonable request). OP was told that yes, the 3:45 apointment is free, but no you can't have it because we want to go home early. Not because they leave it free for emergencies, to catch up on time from over run appointments, or to tidy up at the end of ther day, but to go home early.

Whether or not people agree with how the OP then dealt with this response, most people would surely be a bit annoyed with it!

DD is now going to an orthodontist, and has to take slots during school hours. Difference for us is that DD is just 15 mins walk from orthodontist, unlike OP who is having to take a train to and fro.

To be fair Olivia it was an unintentionally hmm post grin

Domjolly Mon 25-Feb-13 20:14:45

My spelling was mentioned in the sconed post and the person didnt even say one word about the post just came to say about how awful my punctuation is.

I make bets wih oh now how long it will take before my spelling a taled about but two post in is a recored so i owe oh a foot rub

colleysmill Mon 25-Feb-13 20:16:03

I go to a clinic regularly on a Friday which should finish at 4.30 - part of me wishes they would leave the last appointment free so we can all go on time - I've lost track of the times i (and the nurses and doctors) have still been there at 5.30 onwards!

Domjolly Mon 25-Feb-13 20:17:08

FryOneFatManic is this private i was told becuse of the way he jaw is it has to be at the hospital gurrr if the braces dont work they are talking about re setting his jas i havent tod ds yet because he will feak out

CJMommy Mon 25-Feb-13 20:17:39

Op, receptionist obviously made a boob saying this! I can believe that they would avoid booking last appointment so they can go home early; I've seen this in practice all too often sad . I also agree that people get criticised if their spelling and punctuation is not perfect by the Pedant police-shame as it can make you über defensive!
Glad you got the appointment anyway smile

Op wasn't disablist, I saw the original posts and understood what she was getting at. She was saying that she had learning difficulties. I think she's been unfairly picked on. So she shouldn't have lied but I'd have been a bit cross if I was trying to get an appointment and was told I couldn't have because they wanted to get home early.

The45King Mon 25-Feb-13 20:26:08

Your nan is a wise woman

middleagedspread Mon 25-Feb-13 20:26:26

I feel for you Dom.
My DS has braces at out local (1 hr drive) hospital. He's in the middle of GCSEs & his ortho only works 1 day a week which I also work.
I always ask for the latest possible appt, saying that I'm happy to wait for the next last slot at 3.45. I know this can be months.
They sent me one for 3 months later than the due appt at 10.30 am. I rang to explain & they've now offered me May. His braces were due off in February.
The whole process is very frustrating & I've been very tempted to get cross. Ultimately, the NHS system is horribly overloaded.

BimbaBirba Mon 25-Feb-13 20:32:10

YANBU for being outraged. It's happened to me too, believe it or not! I can't remember when or where but once I was trying to book a medical appointment and was told that I couldn't have one past 3 o'clock because the staff like to finish early if they can! shock

Domjolly Mon 25-Feb-13 20:36:07

Thanks its a toatal nightmare it took us a year just to get our first appointment and every six weeks they expect me to take him out of school for the whole day

So i have now like you started asking for the last appointment of the day so i take him out at 2 and he only misses 15 minutes of school

Oh well

Dom - unfortunately, that's how it works if your child needs on-going medical treatment though. I've been there, one of mine has appointments at a regional centre 1hr30 away in the car every 8 weeks. We have no option but to miss school.

VenusStarr Mon 25-Feb-13 20:46:41

Dentists are not part of the NHS, they are private businesses that also see NHS patients. They are contracted by the NHS and receive payment for seeing NHS patients. So I think you are being unfair to bring the NHS into this argument as its nothing to do with them.

The45King Mon 25-Feb-13 20:48:41

yes, the NHS is it is outrageous, that clinics are not using all the appointment slots available. Finishing at 345pm is ridiculous in itself

Domjolly Mon 25-Feb-13 20:52:36

VenusStarr sorry he is seeing a NHS Orthodontist that works full time in a NHS hospital not just a dentsit in a dental practice

Domjolly Mon 25-Feb-13 20:55:08

They dont see propivate patients

middleagedspread Mon 25-Feb-13 20:55:15

Venus, my DS's orthodontist is NHS. He's employed & paid by our NHS Trust & works solely at the NHS hospital. He's not a dentist.

maddening Mon 25-Feb-13 21:25:09

Dentists own their own business but are contracted by the nhs under the PCTs - they get UDAs (units of dental activity) based on the treatment they give - if they hit their uda target they keep the salary allotted to them. If they are short they have to pay money back. If they are over they don't get any extra.

Orthadontists are employed by the hospital - I would assume they have targets to achieve but it won't be the same as a dentist. Some may work privately as well I guess.

VenusStarr Mon 25-Feb-13 21:29:49

Ah, ok. Sorry I hadn't seen that.

Glad you got the appointment you wanted.

IAmLouisWalsh Mon 25-Feb-13 21:33:47


butterflyroom Mon 25-Feb-13 21:37:24


OneHandFlapping Mon 25-Feb-13 21:40:36

YANBU, and I'm glad you called them on it. So what if you weren't quite truthful? You use what weapons you can to fight the bureaucracy.

Frankly I think you should write to PALS and tell them that it is the practice of staff in this department to withhold appointments so that they can bunk off early.

MidniteScribbler Mon 25-Feb-13 21:47:32

Oh FGS you acted like a twat. Lying about recording phone calls, and being a prat. Do you care that these people may have families of their own that they would like to actually get home to on time some days? No, probably not, because it's all about how fucking important you think you are. You could have calmly stated why you would like that appointment and asked if they would consider making an exception this one time. But instead you acted like a prize pork chop and threatened them. Charming. Really chaming.

A 3:45 appointment is never going to get seen at 3:45. They'll already be running late from the rest of the day. So keeping that appointment free gives them one chance to try and catch up on their day and get home. They're already working through their bloody lunch. What more do you want from them?

Oh well, you got what you wanted. Next post you'll be complaining that they weren't all sunshine and roses to you when you get to your appointment.

Midnite, if that were the case, then that's fair enough. So why not just say that they leave the slot free to cover appointments that have run late? Instead of "We want to go home early"?

Don't we all?!

montmartre Mon 25-Feb-13 22:15:01

I asked for my son's repeat hospital appointment to be "at the same time please" (i.e. 8:30am) ... so they sent me 15:45 confused

It's not even the same half of the day!

Delayingtactic Mon 25-Feb-13 22:34:45

Midnite reign it in! The scheduling of appointments has got nothing to with the OP. if the staff are finding it impossible to keep to time be ause some admin guy has decided appt take 15 mins that's not her fault.

OP I can't believe the stick you're getting. I work in clinics and our appt times are ridiculous sometimes - we can be an hour or two over, but its not the patients fault for having the cheek to book a late appt. it's the time slots we have available. And by the sounds of it, she tried to stop you getting the last slot and it was only when you pressed that she agreed. I can understand being a pit peeved if somebody did book the last slot but not actively trying to stop people getting it, especially if that meant waiting a lot longer for a child.

I think you did the right thing and I'm pretty sure the orthodontist doesn't know this is happening.

bumperella Mon 25-Feb-13 22:46:28

If a waitress/barstaff/checkout person/whatever said "ooh, no, you can't order at x o'clock, we like to get home early" then they'd be fired. Don't see why it should be different for someone meant to be professional (doctor, dentist, nurse, whatever).
If receptionist had said "the last appointment is kept free for emergency patients and we don't ever release it in case of over-runs" then that would be fair enough. But this isn't waht was said: you were told they like to knock off early on a Friday (wouldn't we all???!). Which is shoddy.

IneedAsockamnesty Mon 25-Feb-13 22:59:12

Aside from all the spelling jibes.

Its not illegal for a indervidual to record a phone call in the uk.

Under the Regulation of Investigatory Powers Act 2000 (RIPA), it is not illegal for individuals to tape conversations provided the recording is for their own use.

Its only against the law if the content of the call will be passed or made available to a third party.

It is also ok to do when considering The Telecommunications Regulations 2000.

KatyTheCleaningLady Mon 25-Feb-13 23:05:15

I think the OP is NBU at all. I'm glad she had the gumption to challenge the guy and, if lying is what it took to get him to change his tack, then good for her.

We'd all like to go home early on Friday, I'm sure. Oh, well!


FryOneFatManic is this private i was told becuse of the way he jaw is it has to be at the hospital gurrr if the braces dont work they are talking about re setting his jas i havent tod ds yet because he will feak out

Sorry, didn't spot this yesterday. Private, yes, but DD qualifies for NHS funding (just managed to meet criteria, thank goodness, we couldn't have afforded it privately). And their opening times are a joke, meaning that DD always has to miss some school. Next appt is 11am so not too much, she'll be back for lunch.

PessaryPam Tue 26-Feb-13 15:47:30

DomJolly, you dared to expect them to work their allotted hours on a Friday??!! How very dare you grin I thing YANBU at all. Loved the backtracking when she thought you have recorded the call. Well done you.

PessaryPam Tue 26-Feb-13 15:55:23

And I do record work calls quite regularly so I can check what was agreed as customer is chaotic. I don't think it's illegal.

maudpringle Tue 26-Feb-13 15:58:59

Well done Domjolly smile

KobayashiMaru Tue 26-Feb-13 16:03:31

Ok you can't spell, fair enough, but what have you got against full stops?

Sounds like you were pretty rude on the phone, esp considering how you have behaved here.

IneedAsockamnesty Tue 26-Feb-13 16:14:56


How exactly has she behaved here?

She's been ridiculed and ripped into because she has a learning disability has been ripped into because her learning disability caused her to miss out a word in a sentence and not express herself very well.

Someone must have a pretty low opinion of themselves if the only way they can make themselves feel all superior and intelligent is to take the piss out of someone with a learning disability.

atthewelles Tue 26-Feb-13 16:15:48

YANBU and I cannot believe some of the criticism you are getting on here shock

If your 20 minute appointment was at 3.45 that will last until 4.05pm so they will be 5 minutes over their finish time of 4pm.

I don't think it was a case of them not wanting to fill the slot (with a shorter appointment) but rather not wanting to end up with overtime.

If the receptionist/nurse said that to me I would have just responded with "oh, sorry but I really need that appointment so I'll still book it please".

As others have said, saying you recorded isn't on.

PessaryPam Tue 26-Feb-13 16:33:37

Why is it not on to either record or say you've recorded a call?

IneedAsockamnesty Tue 26-Feb-13 16:35:56

Clutching. The clinic set the appointment times and duration if there last appointment is 3:45 then that's when the last appointment is.

The op is also completely at liberty to either record a phone call for personal use or to say she had people do it all the time.

CuriousMama Tue 26-Feb-13 16:39:35

YANBU it's a bloody cheek of the staff to do that.

atthewelles Tue 26-Feb-13 16:44:21

Hairdressers and restaurants always set a time for last bookings that will enable them to close at the appropriate time. They do not tell customers that they are keeping the 'last booking slot' free so staff can go home.
If a last appointment slot exists then that is the time staff are meant to take final appointments. They are not meant to keep it free so they can go home early on a Friday.

I'm ok with actually recording. I suppose saying you have when you haven't just doesn't sit right with me. It makes it sound less of a "oh, I thought you said, I'll just check" and more of a threat. The lying about it just changes the tone of it for me.

landofsoapandglory Tue 26-Feb-13 16:49:08

I worked in a Orthodontic department and it was very, very rare that we, the nurses went home on time. Sometimes we didn't even get a lunch break. The appointment slots in an Orthodontic department are not set in stone at 15 minutes, they are asked for and booked in accordance with what the Orthodontist requests.

When you agree to undertake Orthodontic treatment for your DC, you are agreeing to them attending the hospital, or clinic, every 6-8 weeks for on average 18-24 months. DS1 is due is off in April and we have been attending for 4 years. Most clinics will not allow you to book repeat time slots of 8.30, or 4.15 for every appointment because everyone wants those appointments and so it wouldn't be fair for your to monopolise them.

I think you were really, really rude to the receptionist TBH. Orthodontic appointments are difficult to find for DC who have broken their braces because they are booked up 6-8 weeks in advance, so whilst I appreciate the idea behind you wanting an after school appointment, you should understand it is not always possible.

The NHS have a hard time sometimes. DS2 had to attend the fracture clinic on Friday afternoon last week. We had a 4.20 appointment. The clinic was running late by about 2 hours. The woman who had a 4.30 appointment (which was the last one) was kicking off and being rude, her adult daughter was mouthing off and moaning, whilst we sat quietly. The nurse took the other woman in before us and when we queried it we were told it was because she had made a fuss!hmm DS2 was seen at 6.50 and we left at 7.20! Those nurses and that consultant didn't get home on time!

CuriousMama Tue 26-Feb-13 16:50:25

I think OP probably got annoyed and worked up as this is affecting her ds. I know I get protective of my dss.

The country's going down the pan because of this sort of attitude imo. Awful considering how many are out of work.

shewhowines Tue 26-Feb-13 16:58:24

Haven't read whole thread.


It closes at the same time each day presumably. It is not on that they don't issue appointments when demand is at its highest on a Friday, purely because they want to go home "just because its a Friday" and they want to start their weekend.

I'm sure I, and many others, would like to do the same but we don't because it would be deemed unprofessional.

PessaryPam Tue 26-Feb-13 17:11:05

Landodsoap that is a wild extrapolation. It is not much to ask that the appointments system is actually adhered to and if they always overrun then the management should change the system so it tallies with reality.

TheSeniorWrangler Tue 26-Feb-13 17:29:50

I cant believe the stick the OP is getting here for demanding they let her book an appt slot that is available.

If they want to clock off early on a friday then they should advertise they close at 3.45 with the last appt being 3.30!

OP, yanbu!

Good lord imagine if somewhere like tesco closed their doors and stopped customers coming in 30mins before closing hours because the checkout staff couldnt be arsed to work to the end of their shifts.. there would be uproar.

skratta Tue 26-Feb-13 17:58:25

YANBU, I think, because a slot is a slot and if it is available and you ask, then wanting to get home early isn't a reason to refuse. However, it may have been a way of saying that they wanted to get home on time, and if it usually overruns then that would be early. Usually I'm about 30mins late because of problems usually involving delays in the theatre or emergencies from A&E (I'm a doctor btw) which I need to either finish as I'm consultant, or stabilise. So I will refer to getting home in time as early.

landofsoapandglory Tue 26-Feb-13 18:44:52

Have you worked in Orthodontics PessaryPam? Only I have, in 2 hospitals and 2 dental practices so I know how it works. I, also, have had 2 DC go through orthodontic treatment so know that some appointments take 5 minutes and some take 40, hence why the appointments are not set in stone at 15!

It is impossible for the 'management to change the system so it tallies with reality' because what do you do when a patient comes in for a 15 minute appointment to change a couple of bits on a brace, but then ends up needing a new wire, a couple of brackets re bonding because they have broken it, as well as everything else that was planned for that appointment!

What about the other patients that need fitting in between the patients with appointments, because they have broken their wires, they have bits fallen off or digging in?

They are the reasons why they probably keep the last 15 minutes free on a Friday afternoon, so the nurses and Orthodontists can actually leave on time, or just after on one day a week!

BimbaBirba Tue 26-Feb-13 18:59:47

Landofsoap YABU and a bit unfair to play the card "do you work in orthodontics? No? Then shut up"
You don't need to work in orthodontics to think it's not good practice to avoid booking in the afternoon slots because staff want to go home early!

landofsoapandglory Tue 26-Feb-13 19:07:50

Bimba I was saying no such thing, I was defending myself after being told I had made a "wild extrapolation" earlier!

BimbaBirba Tue 26-Feb-13 19:10:54

"Have you worked in Orthodontics Pessarypam? Only I have..."

Fillyjonk75 Tue 26-Feb-13 19:12:13

If they turn out to need more treatment than their slot, why not book them a different, longer appointment at another time? That's what my dentist would do.

landofsoapandglory Tue 26-Feb-13 19:23:33

Because Filly if they turn up and their brace is broken the Orthodontist usually fixes it so that the treatment continues to work. Also, most Orthodontist's have very few slots for 6-8 weeks because it is a rolling treatment, IYSWIM. There is, also, the possibility of the treatment that has been done in the past starting to undo whilst you wait for the next appointment, it is not just like waiting for a filling.

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