To be pissed off at rotten Waitrose food before use by date

(60 Posts)


Bought pack of 4 chicken steak things the other day and use by date was 23rd feb.
Went to cook them today and the plastic had puffed up, when opened it stank of rotten eggs so threw it away. Nothing else in house so had to order takeaway.

Really annoyed at this as we aren't rolling in cash at the moment and food is so bloody expensive as it is! And it doesn't even last until the bb date.

Thinking of complaining to Waitrose but can't see what that will achieve. Gah

Mrsrobertduvall Fri 22-Feb-13 21:09:22

Take them back.
You'll probably get a free trolley dash grin

Complain. You'll get a refund & goodwill gesture additional cash. Quick phone all, what's the harm? Something went wrong, you can flag it up.

Remotecontrolduck Fri 22-Feb-13 21:09:48

Oooh no, that's not good!

Definitely complain, Waitrose customer service is usually very good and you'll probably get some vouchers or something smile

TeeBee Fri 22-Feb-13 21:10:02

Of course you should complain, why wouldn't you. Fish it out of the bin and take it back. They will give you some fresh meat at the least.

ShatnersBassoon Fri 22-Feb-13 21:10:31

Take it back for a refund.

Buy free range chicken from Aldi, got to be cheaper than Waitrose.

sittinginthesun Fri 22-Feb-13 21:10:41

Take them back. I have had that happen before, but the best thing about Waitrose is their customer service.

Yes I will do, you're right. Just annoying when there's nothing else in. Couldn't really afford that takeaway. Makes me quite wary of use by dates though, as these had clearly gone off when I had bought them

FlouncingMintyy Fri 22-Feb-13 21:12:43

Annoying but thread-worthy?

Don't think I have receipt. Just reading reviews on ocado app and seems to happen quite regularly

Yes, very Mintyy, very smile

ShatnersBassoon Fri 22-Feb-13 21:13:55

You don't need a receipt.

usualsuspect Fri 22-Feb-13 21:14:16

Rotten food in the mighty Waitrose?

Say it ain't so.

sukysue Fri 22-Feb-13 21:15:32

u won't need ur receipt they are brilliant at this bought a chicken once and it was off they gave me a chicken and the money back!

Don't need a receipt. I got nappies from sainsbos where the tags kept ripping off, about 10% of the packet. For a £10 gift card in the post/

TeeBee Fri 22-Feb-13 21:15:53

If its marked Waitrose you'll probably get away without a receipt. Call them beforehand.its no worth their while losing a customer. I used to work for Waitrose, we would have been expected to rectify the problem immediately with great apology.

CloudsAndTrees Fri 22-Feb-13 21:28:43

I bought something at Waitrose that went off before the sell by date. I live really close by, so I took it back. They told me their policy was to give you a new one and refund the price you paid for it. I didn't need a receipt, and it was very easy, no questions asked. They are nice in Waitrose.

dinkystinky Fri 22-Feb-13 21:31:32

Take them back and you will get a refund

takeaway2 Fri 22-Feb-13 21:33:01

Definitely take them back. No need for receipt. They are good on customer service. Really.

bedmonster Fri 22-Feb-13 21:35:37

We had an ocado delivery a while back which included some waitrose mince. It was properly off. I phoned them to tell them as it was actually the second time I had had rank mince from them and they refunded and sent a £15 voucher. I don't buy mince anymore though! I have learnt my lesson and now buy the meat and ask the butcher to mince it for me there and then, it seems much fresher.

It's worth letting them know anyway, and Waitrose customer service is really very good IME.

Minty, half the threads I read on here probably aren't 'threadworthy' but readable nonetheless!

VincenzaOfSaragossa Fri 22-Feb-13 21:37:51

Bah. I had rotten blackcurrants from Waitrose last summer (still within their sell by date). I threw them away because they were stinking out the kitchen, and moaned to Waitrose.

They said they could only help me if I could give them the barcode. No I couldn't, because it was in the wheely bin along with a load of other horrible old stuff. Still fuming now.

yousankmybattleship Fri 22-Feb-13 21:38:24

Take them back. Any shop can have an off day , but Waitrose are amazing for customer service. Not really their fault that you chose to get a takeaway.

itonlyhappenedonce Fri 22-Feb-13 21:42:26

Waitrose veg and herbs frequently off before use by date - drives me nuts but use Waitrose by work and always cook on off days so never get round to complaining. dh laughed when I read thread title to him as its one of my constant moans. A complaint to head office is on my Never Going to Get Done list!

Montybojangles Sat 23-Feb-13 07:24:56

Waitrose have a refund and replace policy, so you will get a full refund plus a free pack of the chicken things.

DreamingOfTheMaldives Sat 23-Feb-13 08:25:16

Take it back to Waitrose FGS, why wouldn't you?! Their customer service is really good - you will definitely get a refund at the very least even without a receipt.

I've had a number of meat items from Aldi which have gone off well before the use by date and they exchange them no problem.

munchkinmaster Sat 23-Feb-13 08:40:11

Phone them first so you don't need to march around with rotten chicken in your handbag. I have tesco on speed dial and often get money off my Internet shop when they mess it up.

Startail Sat 23-Feb-13 08:47:59

Take them back. I've had Tesco exchange mince for the same reason.

That's the only time, in too many years I've had trouble with meat.

Mozzarella and humus are the things that seem to die a day or two early in me.

elizaregina Sat 23-Feb-13 10:02:47

I always buy food on the sell by date I always buy their reductions and every time the meat has been fine.,

however I have had to take back a few items in my time, for other reaons, we complained about smoked salmon once, it was flakey when we got the pack., not in proper slices....we had a dinner party and it looked crap, they gave us a full refund and another 2 packs of smoked salmon.

they are excellent at giving money back and or replacing.

I think - moaning at waitrose will do a little more than moaning here. wink

Alibabaandthe40nappies Sat 23-Feb-13 10:10:49

OP - did you buy through Waitrose or Ocado?

I used to use Ocado but found I was getting things like off veg, mouldy bread and so on.
I switched to using and I have had not one single problem in over two years.

I think the way Ocado store and transport is not always up to scratch.

But yes definitely complain. You will get a refund and a replacement item.

ajandjjmum Sat 23-Feb-13 10:22:15

I had some steak that went off, and they refunding and replaced. Wasn't cheap! Things will always go wrong, but if it's feasible, they will put it right.

Unlike M & S who (after 2 years) have still not responded to the fact that I found metal in one of their pies.

Lonecatwithkitten Sat 23-Feb-13 10:23:43

Waitrose's standard policy is refund and replace. So take it back you will get your money back and more chicken. It does happen no matter which supermarket you go to.

TheDoctrineOfSciAndNatureClub Sat 23-Feb-13 10:27:13

Vincenza, it was reasonable that they asked for some kind of proof of purchase from you, don't you think?

difficultpickle Sat 23-Feb-13 10:27:28

Our local Waitrose policy is refund or replace, not both. I think I may try a different Waitrose the next time I need to take something back that has gone off.

EnjoyResponsibly Sat 23-Feb-13 10:28:46

When they do replace it without quibble you will remember to come back an tell us won't you OP?

They're at the bottom of the bin now sad I can't stomach taking them out, plus I'm in bed with a poorly ds. Ill have to let it go this time, which is very hard for me!

Whathaveiforgottentoday Sat 23-Feb-13 11:14:19

I complained about something being off (chicken I think) that I'd bought from waitrose and they refunded it even though I didn't have it with me as proof. I did buy it using their scanner machine so they had evidence that i had bought a chicken! I just mentioned it at the help desk, I didn't even have to ask.

One of the reasons I love John Lewis/waitrose is their excellent customer service.

TheChimpParadox Sat 23-Feb-13 11:35:55

Waitrose are very good at dealing with things like this .

We brought a pack of eggs and two were off when we cracked them open. Back to Waitrose - new pack of eggs no quibble.

littleducks Sat 23-Feb-13 11:41:02

I took some fish cakes back that we're a bit off and as I didn't want a replacement they gave me double the price back in cash. I would definitely suggest you take them back.

OutsideOverThere Sat 23-Feb-13 11:43:35

Ring them up. Explain what happened, that they are in the bin, and they should send you something through the post to cover it - there will be a customer number to ring on any waitrose packet you can find, I imagine. or on the website.

and Minty that was really damned rude.

Thank you, I will give them a call then as they sound very helpful.

firawla Sat 23-Feb-13 14:00:47

If it happens in future, before you chuck them in the bin just take a pic of it. I can understand you wouldnt wanna be taking it around back to the shops when it stinks! so I don't think they can expect that. What we do in similar situations is take a pic and either email or tweet the supermarket and they will send an apology and gift card to cover the cost

OneHandFlapping Sat 23-Feb-13 14:04:47

Also check the thermostat on your fridge. I had this happen to me a few times, before I noticed that the fridge had accidently got turned up to a higher temperature.

I was thinking it might've been the fridge but it feels cold inside and nothing else has gone off. It's a very old fridge though. Makes me quite anxious storing meat in there

Fallenangle Sat 23-Feb-13 14:10:23

Just take the packet back, and check your fridge temperature. It should be below 5 degrees. Why not keep some frozen mince for emergencies.

Fallenangle Sat 23-Feb-13 14:16:18

Oh and minty. Yes it is threadworthy. What isn't. If you don't consider the topic important others might.

StepAwayFromTheEcclesCakes Sat 23-Feb-13 14:16:38

yep ring them. I complained mildly via email to a well known store that the gingerbread rum I bought tasted of nothing but sickly sweet vanilla certainly not ginger, they said send us the receipt and we will refund.

Fallen I do usually have emergency mince but had used it the day before. With regards to fridge temps, does the dial represent the Celsius ?

cumfy Sat 23-Feb-13 14:49:26

Just drink some juice or milk, it should be really cold not just a bit cold.

Lilymaid Sat 23-Feb-13 14:57:08

Waitrose once refunded me for an off lamb joint that I had opened, thought it smelt off but cooked all the same! We just got the wrapping out of the bin and the receipt and they were fine (think they gave us twice the cost). The cooked lamb went in the bin - lunch was pommes boulangeres and veg.

FlouncingMintyy Sat 23-Feb-13 15:00:33

Its unbelievably dull though isn't it fallenangle? 49 messages saying "take it back Waitrose will refund, no question". Shall we keep it going til it reaches 500 messages?

I'm quite proud I've got 50 messages for my very dull thread, thanks for contributing Mintyy grin

cumfy Sat 23-Feb-13 16:02:16


StepAwayFromTheEcclesCakes Sat 23-Feb-13 16:05:09


Emsmaman Sat 23-Feb-13 16:12:01

53 as a serial complainer I can confirm if you return the product you will get replacement plus refund at wait rose, if you don't take back the product its just refund. Something about them needing to send the product back to supplier then wait rose get a refund from them

PurpleCrazyHorse Sat 23-Feb-13 17:18:29

I was given out of date cheese from my local Sainsbury's deli counter. I took it back to complain and very politely asked to speak to the manager as there was still out of date cheeses on display. They gave me a £10 voucher and a big slab of in date cheese.

I didn't create a big fuss, didn't threaten legal action, didn't ask for an extra voucher, just wanted someone to take the out of date food off the display there and then before someone else bought it. Money is tight for everyone and it would be awful if someone on a tighter budget than me wasted their money.

squeakytoy Sat 23-Feb-13 17:25:43

It happens occasionally.. I have bought chicken fillets in sainsburys that were off when I opened the pack, they were replaced when I took them back. I have had mince that has gone off before its use by date too. Probably both relating to air inside the packaging or an oversight in refridgerating it. Equally I have had meat that has been perfectly fresh after its use by date..

Before dates were put onto food, shoppers had to use their common sense and nose to identify if food was still safe to eat or not, and I still use that method.

I've never had anything off from Waitrose but I have noticed the food can have ridulously short use-by dates (like 1-2 days)

There , bet you're glad I posted that aren't you.

BreadForMyBREADGUN Sat 23-Feb-13 17:36:11

Just email them. Forward your order confirmation, you don't need to get them out of the bin and take them back.

It will take you 2 mins and you'll get your money back. If you explain that you had to order in for dinner you might get a voucher too.

MrsSchadenfreude Sat 23-Feb-13 17:41:45

Was it definitely off? Sometimes chicken close to its use by date can stink when you open the container, but if you leave it to "air" for a few minutes, and wash it, then it's fine.

No, it absolutely stank of rotten eggs. P smelt it too and nearly gagged. Have emailed them smile

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