Hairdressers apparently charge by the hour. I am outraged. AIBU?

(67 Posts)
PortHills Wed 20-Feb-13 16:42:39

Staying at my mother's. DD aged 2 needed a haircut. Dropped into one in the High Street, they said they could fit her in, and that it would depend how long it took but £10 or more. Fine, I thought. Probably £15 max. Oh no, £23. Apparently it took 30 minutes. I assume they took off the time that she spent washing off someone else's colour while we waited....!

Feel totally conned. At home, they charge by age - i.e., 2 years = £2, or the barber shop charges about £8.

I am gutted. I hate spending money unnecessarily and never imagined it would be £23. I am also really cross with them.

AIBU? I know they didn't give me an exact quote, but £23 is a fortune. I didn't tip.

JakeBullet Wed 20-Feb-13 16:44:49

Depends where it is I think. I know Supercuts always give a quote beforehand as its the only salon my autistic son will set foot in.....and as he's over 8 he gets charged the adult price (actually...scratch that, it's ME that gets charged the adult price). It's usually about £14 for him and I think £23 sounds a lot for a child's haircut....

WorraLiberty Wed 20-Feb-13 16:45:23

I wouldn't have agreed to a haircut without them telling me the exact price.

JakeBullet Wed 20-Feb-13 16:45:41

Oh and for a 2 year old.....£23 shock


HoHoHoNoYouDont Wed 20-Feb-13 16:45:51

I've never heard of a hairdresser charging by the hour. Wherever I have gone they always charge a set price.

littlewhitebag Wed 20-Feb-13 16:46:47

Most hairdressers will give you a price for a child's haircut no matter how long it takes. £23 is excessive for a tots cut!

Sirzy Wed 20-Feb-13 16:47:43

"and that it would depend how long it took"

surely that would have made you think twice?

JakeBullet Wed 20-Feb-13 16:48:08

Was it a very posh place? Might be worth checking with them if the price you were charged is correct.

MrsKeithRichards Wed 20-Feb-13 16:48:57

Did they say they were cahrging byt the hour?

I've been in a lot of salons, barbers and know a fair few, never heard of this in my puff.

I also never heard of the age = £ thing either though!

£23 sounds expensive, was it a very swanky place with no real desire to do childrens hair and they've charged their normal trim rate?

whattodoo Wed 20-Feb-13 16:50:04

I'd definitely be querying this.

OTTMummA Wed 20-Feb-13 16:50:14

Unless your daughters name is rapunzel then I would go back and complain.
23 quid for a 2yr old?! Ridiculous!

Always ask before yo get it done
My sister took her 5 year old dd to a supercuts for a trim and they charged her £23!! When she queried it they said it said from £5 on the poster and it was 22 because they had to trim the fringe hmmshe paid aswell,i would have walked out laughing

KobayashiMaru Wed 20-Feb-13 16:51:30

More fool you for not agreeing a price upfront, ad just paying whatever figure they plucked out of the air!

valiumredhead Wed 20-Feb-13 16:54:13

Did they say they charged by the hour?

I agree with kob more fool you for not agreeing a price beforehand.

£23 sounds expensive but depends where it is tbh.

manticlimactic Wed 20-Feb-13 16:56:07

I don't even pay £23 for my own hair cut shock

nenevomito Wed 20-Feb-13 16:58:03

Not surprised you feel conned. £23 is bloody ridiculous for a 2yo.

valiumredhead Wed 20-Feb-13 16:59:06

Tbf they did say £10 or more - you decided £15 max.My salon charges £12 in the week for kids but a Saturday is £24 iirc.

cookielove Wed 20-Feb-13 17:00:17

Jaw hits the floor £23 ???

That is outrageous!

My hairdresser is quite expensive but he trims my fringe for free in between cuts, and only charges £15 for DD and she is 13 and is Rapunzel!

Smellslikecatspee Wed 20-Feb-13 17:02:30

that's very odd

I pay £25 but I have a senior stylist (I've been with her for years and she progressed up the ladder)

but for a child, that's extortionate.

Oh and they do fringes for free. . .

ENormaSnob Wed 20-Feb-13 17:04:16

That is ludicrous.

Never heard of being charged by time either.

valiumredhead Wed 20-Feb-13 17:06:07

Why did you pay OP?

TheBigJessie Wed 20-Feb-13 17:09:26

I'd expect to pay less than that for my hair being trimmed. And compared to the typical two year old, I am Rapunzel! People sometimes think I'm a member of the Plymouth Brethren!

ItsAllGoingToBeFine Wed 20-Feb-13 17:11:48

Unless her hair was very difficult to work with for some reason that is an obscene amount, unless it was some sort of celebrity hairdresser?

quoteunquote Wed 20-Feb-13 17:14:00

£23, for a hair cut for a two year old.

Name and shame so no other suckerMNer makes the same mistake.

round2 Wed 20-Feb-13 17:17:03

Wow, I'm shocked by all these prices. I take my 2 yr old dd and myself for a dry cut. It's £15 for me and they don't normally charge for dd. I must be very lucky.

PortHills Wed 20-Feb-13 17:18:30

I paid because I hate confrontation! I told them I thought it was ridiculous, and they just looked at me blankly and apologised saying that's just how much it is. They were clearly uncomfortable too, but when they didn't offer any compromise I figured it would be a case of calling the manager and I would have been embarrassed to cause a scene.

Am I allowed to name and shame or do I get in trouble?!

IneedAgoldenNickname Wed 20-Feb-13 17:19:11

How much! Blimey! I pay £15 for mine to be trimmed and DS2s to be styled. Mind you, the girl that does it is the fork I used to babysit, so I suspect I don't pay full whack

FunnysInLaJardin Wed 20-Feb-13 17:19:57

was this in the UK? Never heard of it before. Always get charged a fixed price which for us is £6 for a childs haircut

ToomuchWaternotWine Wed 20-Feb-13 17:23:25

I'd have caused a bloody scene for that much!! But quietly and firmly doing the broken record technique of repeating and repeating your grievance till they back down works the best, I've found.

And definitely asked to see the manager to make sure they weren't putting a tenner in the till and pocketing the rest (my friend who owns a salon was ripped off by 2 of her trusted girls for a few weeks like this before a customer dobbed them in to her)

valiumredhead Wed 20-Feb-13 17:23:26

You see it completely depends where the salon is, if it's in Covent Garden then YABU if it's in a tiny salon in the back of beyond then YANBU imo.

Viviennemary Wed 20-Feb-13 17:23:58

That is a total and absolute rip-off by anybody's standards. No way could they justify charging that for cutting a two year old's hair. They should have their prices displayed by law. If you feel really annoyed you should phone up your Local Trading Standards office.

ToomuchWaternotWine Wed 20-Feb-13 17:25:33

And anyway, if its not your local place, and you never have to go back there and risk your own barnet with them, why not lie down on the floor and drum your heels? It's not like you ever have to see them again!!
Love a bit of confrontation, me, and I haggle everywhere too!!

MrsDoomsPatterson Wed 20-Feb-13 17:25:54

Hooow muuuch???

Jeez bigeez. That's a total rip off.

Lonecatwithkitten Wed 20-Feb-13 17:26:08

Hmmm. There is a salon near me where that is what a child's cut would cost and adult will not leave with a bill less than £50.

Haberdashery Wed 20-Feb-13 17:32:01

Um, £50 would be cheap where I live. A child's cut costs £29 in my hairdressers. Obviously I don't pay that. I cut DD's hair myself.

scarlettsmummy2 Wed 20-Feb-13 17:33:38

I would be furious. That's ridiculous.

uggmum Wed 20-Feb-13 17:34:56

That is so expensive. My ds had his hair cut at a really trendy salon yesterday for £9. That was a wash, cut and blow dry.

Toni and guy only charge £5 for under fives!

valiumredhead Wed 20-Feb-13 17:35:45

I pay £36 for a cut and blow dry, live no where near London and according to a recent MN thread about how much people pay I think the people on this thread are paying well under the usual rate tbh.

MrsDoomsPatterson Wed 20-Feb-13 17:38:24

Well yeah Valium, I pay £38 for my hair to be cut but there's no way in earth a child's hair should be £23.

BlatantLies Wed 20-Feb-13 17:40:20

I have never taken my DS's to the hairdressers. I bought professional clippers. Had a few lessons thanks to YouTube and saved myself loads of time and money. I bought a proper hairdressers gown for the to wear too grin

I don't do my DD's but my DS's still prefer me to cut their hair and they are 19 and 20. They look good with shortish hair which makes it much easier to cut and style.

I can't imagine that it's difficult to cut a two year olds hair.

valiumredhead Wed 20-Feb-13 17:41:11

Mrs well the OP's child's hair took half an hour so it was a pretty decent hair cut by the sounds of it - mine takes half an hour to cut and then a blow dry on top - so not much less than an adult haircut.

LessMissAbs Wed 20-Feb-13 17:46:02

At those rates, it would have cost me £184, not including colour, for my hair last time I was in - I was there for 4 hours! (it cost me £60).

OTTMummA Wed 20-Feb-13 17:50:03

30mins including rinsing someone else's colour out.
Op does what is your DD's hair like?

Midori1999 Wed 20-Feb-13 17:52:47

It seems odd to actually charge the customer a hourly rate, although obviously most services, including hairdressers do actually base their charges on an hourly rate.

As a hairdresser though, cutting children's hair is a PITA. I have been kicked, had parents want me to cut a screaming, wriggling child's hair, which the rest of the salons client would then obviously have to listen to and it quite often ends up taking the same time as an adults haircut, so I never understand why people always expect to pay less for a child's haircut that takes the same time as an adults? That said, we used to charge half price for under 12's. as a result we mostly hated doing children's hair, not least as we worked on commission.

£23 is ridiculous though, unless that is what they charge for an adult haircut.

StickEmWithThePointyEnd Wed 20-Feb-13 17:56:04

I take ds to the local "old ladies" hairdresser who is fab, great with kids and only charges £6 per cut (no offence meant by the term old ladies but you know what I mean). All the young'uns round here go to the "posh" and "trendy" salon but when I enquired about prices for ds's haircut they initially said £15 then when they realised he was a boy said they don't do toddler boys. confused

maisiejoe123 Wed 20-Feb-13 18:00:05

It would be interesting to know where this salon is. I pay £90 but it is in London and well known celebrity hairdresser. DS likes to get his hair cut at trendy salon near us. I make him contribute £5 so that he has to think about whether he 'really' wants to use them. He does and pays me at the end (he's 15)

PortHills Wed 20-Feb-13 18:09:56

She has fine hair, but it is quite thick, so it does show every cut. It is a bob, just below ears now, had about an inch off. I can't do it myself.

Salon is in a small town just south of Milton Keynes.

Lesson learned, I won't go back ;-)

BackforGood Wed 20-Feb-13 18:11:10

I would have thought all hairdressing charges are based on how long the job takes, so, in answer to your title, that, in itself is not unreasonable.
However, the amount they are charging seems very high. I certainly don't pay £46 an hour for my hairdresser, and also the amount of time they took seems ridiculously long ~ what 2 yr old will sit still for 1/2 hour ? shock
However, you should have questioned it when they tried to charge you that - scene or not. Indeed, the bigger the scene the sooner they would have compromised I'd have thought - bad for their business and all that, against the fact clearly you won't be going there again. In truth, you should have asked them before they started cutting, what their hourly rate was if they were charging by time taken, then made it obvious you were looking at your watch, and discounting time when they weren't cutting her hair if they left her in the middle of it.

Sounds like they don't like cutting children's hair. I'd be very cross at that price, that's more than I pay for a cut a blow dry for me.

I would ring and ask for the manager, don't say why, so you don't get fobbed off with he/she is out. Then ask the manager for the price of a basic child's cut.

Seem a ridiculous price to pay.

BoringSchoolChoiceNickname Wed 20-Feb-13 18:12:25

Bloody hell, I pay half that for primary age DCs in Clapham.

KindleMum Wed 20-Feb-13 18:21:01

Hmm, when I booked DD (2 yo) into a fairly posh salon in Yorkshire, they quoted me £10 and then when I came to pay, said as it had been so straightforward (both mine have easy hair, simple cuts and don't fidget in the chair which I guess helps - DD is particularly fascinated by watching the cut in the mirror) they would only be charging me £4. I felt pretty pleased with that and will be using them next for DS.

I never paid £23 for the kids in Fulham!

toobreathless Wed 20-Feb-13 18:22:52

Ouch! YANBU.

I take DD (22 months) to the salon attached to a hairdressing college, they make a huge fuss of her as they don't get many kids and charge £2.

poppypebble Wed 20-Feb-13 18:24:40

Wow, I only pay £15.50 for a wash, cut and blow. £23 for a two-year-old is ridiculous.

BlatantLies Wed 20-Feb-13 18:38:47

If it s a layered bob then its a bit more understandable. That's is not a home cut hairstyle.

IAmLouisWalsh Wed 20-Feb-13 18:44:32

Bloody hell. Glad I have boys - we have graduated to the slightly more expensive barbers at £5 each, but used to pay £3.50!

CuriousMama Wed 20-Feb-13 18:47:23

What a con! They saw you coming.

I've just done someone's hair (freelance) She's an adult and it only took me 10 minutes to trim it. I charged her £7 and she gave me a tenner. I'm in the north so that's good going. If her toddler wanted a trim I wouldn't have charged for that. Even though she wriggles wink

I'd ring up and complain. It's daylight robbery.

selsigfach Wed 20-Feb-13 19:27:01

I would have put down the tenner and said that's your lot. What could they have done? I only pay £9 for a dry cut for myself!

Bakingtins Wed 20-Feb-13 19:28:37

I have a mobile hairdresser come to the house and cut my sons' hair, £5 each. I've taken the older one to the barber a few times, £8. I paid £11.50 for myself for a wash and cut in a local salon recently.
I'm sure when working out their prices salons do take into account how long it's likely to take, but they ought to display a price list for each type of service. To give you the impression it would be in the region of £10 then charge £23 is outrageous. Name and shame, and leave a few crappy reviews on their website.

Sugarice Wed 20-Feb-13 19:34:41

Name and Shame .

That is a dreadful amount to charge, sorry but I would have called the Manager.

I would still call back tomorrow [after reading replies] and say after some thought you are shocked at their pricing system [I'm dead snotty about certain things] and say how pissed off you are.

Sugarice Wed 20-Feb-13 19:37:41

I have three teen boys and a dh who have wildly different hair types and it costs £30 for the 4.

zipzap Wed 20-Feb-13 19:40:12

I would check with them exactly what their hourly rate is - was it definitely a pound a minute? And do you remember the time they started, stopped and took a break for attending to somebody else - might be they forgot (conveniently) to deduct it... Worth writing a snotty letter and saying that they didn't tell you the hourly rate and if you had realised it was so much you would have stopped them spending the last few minutes faffing around (if they did - they often do and I guess there is a reason to if it is by the hour!). Was her hair washed - and if so - did a junior do it?

For what it's worth I'm also based in MK and I use a great salon in Shenley church end (reasonably close to the centre). It looks s bit like an old lady salon from the outside but they are very friendly, cut hair very nicely (and not old laydy style unless you want it!) they have a great training ethic that they seem to train up lots of people, lots of the stylists have kids so it's kid friendly (including a sweetie treat bucket for kids getting their hair cut which is only produced if you say it is ok so kids are none the wiser if you say no. They also do lots of charity stuff. And happy to do kids cuts, plus on weds and sat (I think!) they also do drop in sessions for kids and gents cuts at £8 a go. Its called arcana - google it in Mk for it's website and fb page etc. They also have a second salon with spa attached in Crownhill, a couple of gridsquares or so over from the other one.

Glad to hear you didn't tip in the circumstances!!

The hairdressers I go to charge half the adult rate for kids haircuts. I see a 'senior stylist' whatever that means, and a cut and blowdry is £42 which would make it £21 for a child. I've never taken the DC there mind ....

£23? I'd have died paying that much for a 2 year old.
Dd (8) got the works at the hairdressers while I was getting mine coloured the other day, wash condition, cut, blow dried and curled for a tenner, she was in heaven. I gave a couple extra as a tip the woman had kept her amused and happy for nearly an hour.

foreverondiet Wed 20-Feb-13 23:44:37

Its a lot for a haircut for a 2 year old, and I have never heard of it being priced by time - although I always ask and double check as there is a huge variation in price for little girls hair - from £8 to £25.

I would have been tempted to say - you said £15 max so that's all I am paying its not my fault you took too long.

I pay £6 at barbers for my son, and around £12-£15 for DD (she is 9) - thats in north London - although as I said I always check as have been caught out before.

SirBoobAlot Wed 20-Feb-13 23:53:24

Jesus shock I wouldn't pay that for myself.

lurkerspeaks Wed 20-Feb-13 23:55:08

I agree with your outrage. I tried an naice london/ home counties chain who charged like that. For a cut & blow dry it kind of made sense and my hair cut was no more expensive than usual.

For colour, however, they charged for the whole time you were in the salon, including the time you sit waiting for it to develop (while the hairdresser usually sees another client). My straightforward highlights cost around £180 quid. (they usually cost about £70).

I never went back after expressing my anger. Applying it in this way is totally daft.

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