AIBU to think this is not on (next online shopping)

(54 Posts)

I have never ordered from next before but wanted a pair of jeans and decided to put the order through on there.

I pressed checkout and got to the part where it says something like " Open an account and get free delivery if you select to receive a directory £3.75" will be billed at a later date.
I dont want to open an account since Im trying to keep my good credit and so I selected to pay for delivery thinking this would make it a simple pay by card affair.

So I click submit the next page says "sorry we have been unable to open an account for you at this time".
WTF I dont WANT an account?

So they seem to have run a credit check anyway? I had a google and from what I have read they do seem to run a credit check if you register on the site. This is NOT clear on the website at ALL. I am going to be really upset if this shows up on my credit history we are in the middle of applying for a mortgage and I dont really want credit searches appearing/

All I wanted was a £28 pair of jeans!

AIBU or are next underhanded bastards?

frustratedashell Sun 27-Jan-13 01:36:26

my other half ordered some clothes from them on boxing day, they came yesterday!! apparently it can take up to 10 weeks! never again!

TidyDancer Sun 27-Jan-13 01:38:17

Almost the exact same thing happened to my sister last year. It was resolved IIRC, but it was annoying. She was batting emails back and forth with them for a while. I don't know why they have to do this. You can buy directly from classic catalogue companies like Very and Littlewoods without having to open an account or be credit searched for one, so I'm not sure why Next have to be so awkward about it.

SoggySummer Sun 27-Jan-13 01:40:32

Yeah - I hate most Next clothes anyway but did see a pair of jeans I wanted a while back and went elsewhere because of this very reason.

If you have a friend with the Next Directory they can order for you.

MooseBeTimeForCoffee Sun 27-Jan-13 02:08:29

Ten weeks! Wow. My orders get from the warehouse in Leeds to me in Northern Canada in less than a week! I've converted lots of my Canadian friends as they offer free shipping and pay any import taxes.

HoHoHoNoYouDont Sun 27-Jan-13 02:18:17

Same thing happened to me but with a different retailer. I was livid when the search showed up on my credit files. I contacted the company and asked to be put through to the dept responsible for providing the info to the credit ref agencies and explained my situation and that I had only wanted a one time cash transaction, not a bloody account! They removed the search history from my account within days!

kickassangel Sun 27-Jan-13 02:26:42

Next are awful for online shopping. They also send out the catalog and charge for it every time. There's also some annual fee they attach.

ENormaSnob Sun 27-Jan-13 08:18:48

They are shit.

I am still waiting on an order placed 23/12/12. Half of it arrived 2 weeks ago which was about a week after the confirmed delivery date that I'd waited in for angry

Panzee Sun 27-Jan-13 08:23:38

In my area they insist on using Hermes despite the delivery person being shit, delivering late, lying about attempting delivery and all the clothes turning up stinking because the driver smokes in the car. sad

RikersBeard Sun 27-Jan-13 08:26:07

If you haven't got a store nearby then you also pay for returns. So 3.99 delivery plus 3.99 returns.

8 quid to try on a pair of 30 quid trousers that look rubbish

Stick to Asos, get the annual pass thing for a tenner and you get next day delivery and free returns for a year!

SavoyCabbage Sun 27-Jan-13 08:26:15

Ironically, their international site guarantees shipping to the other side if the world within five days - for free!

And you don't have to open an account. You just pay with your debit card in the ordinary way.

Rosa Sun 27-Jan-13 08:27:20

Oh dear overseas they are great no catalogue stuff orders arrive within 3 days. However a costume my dd wanted was only on next uk so ordered and sent to M address - i know I will pay for it later but the cc that was linked to the account expired ages ago but they still let me order. I send teh directory back as and when it arrives never paid for one - parents just hand it back to the Hermes chap .

PoppyWearer Sun 27-Jan-13 08:31:45

I had this with Next, ordered some rugs from them a few years ago and had no idea they had opened an account until they started chasing me for some £1 fee fora catalogue or some bollocks I hadn't requested. Bearing in mind I had paid immediately on my credit card.

I phoned them up and told them in no uncertain terms to fuck off and then fuck off some more. £1 charge was waived, account closed.

Someone then tried to open a fraudulent account in my DH's name for our old address a few months ago - and they let them. So much for their credit checks. angry

La Redoute used to be the same, don't know if they still are?

HyvaPaiva Sun 27-Jan-13 11:54:44

I don't shop using Next Online anymore. Avoid them. In short this is what happened:

Paid using card.
Items arrived.
Returned items in-store. Refunded to card, verified on bank statement and on Next receipt.

Months later, Next send me a later demanding that I pay for those items.
I explain I did pay and they did refund me.
Their customer service person on the phone literally says: 'You shouldn't lie and keep clothes you haven't paid for' shock
I complain in writing, providing email confirmation of order, payment, return, refund.
They send another letter demanding payment or they'll take me to court hmm
I write back threatening them with the financial ombudsman
They write and apologise hmm

HATE this company.

MrsBW Sun 27-Jan-13 12:17:48

I will never shop with next online again either. Far too long to go into on here, but I can't believe a company can make it so hard to spend money with them.

However... A lot of companies run credit checks when shopping on their sites, even if you aren't opening an account. Debenhams is one (and that is when paying with debit card). It's buried in their t+c's somewhere.

CakeInMyFace Sun 27-Jan-13 12:18:34

I hate next too. Closed my account with them after continuous hassles. Total shite. Won't buy anything in store anymore either.

pinkstinks Sun 27-Jan-13 12:23:23

What a nightmare, u had the same, was given a 10 pounds off voucher and only.wanted a pair of shoes, then they credit checked me, opened an account and then would not accept the voucher. I got very mad at them and they closed the account in the end. Didn't realise it could still be on file though...

HermioneE Sun 27-Jan-13 12:35:22

Agreed. When I last shopped online with them, it was set up where there were two buttons to click, both relating to opening an account.

I would have had to spot that they were square not radio buttons, and therefore clicking neither button was my third option, in order to avoid the account.

I didn't but realised afterwards, rang up and complained and they immediately cancelled it and took a one off payment instead. Credit check had obv still happened though.

In my opinion they were deliberately trying to mislead, don't know if it's still the same as I haven't shopped online from them since!!

dayshiftdoris Sun 27-Jan-13 12:36:32

I have cancelled my account with Next... Bit silly really but been with them for years and never offered a VIP slot on sale then I got one! I was we'll chuffed... Anyway I then find out they have given a shitty waste of time slot on day 2 of sale - found via friends that they had all had slots the day before yet didn't spend as much as me, etc...
Called them and it was because I had cancelled directorys being delivered after being charged for 2 I never received. They felt they were bring stolen as their driver continually leaves item in view / out in the rain.

So despite a good credit with them, spending a lot of money with I was told tough them are the rolls - I cancelled my account - shit customer service, inequitable offer system and ad hoc delivery...

Oh and they tried to tell me I owed them 34p even though I had had a nil statement for months but they can't take payments under a £1... They waived it in the end

dayshiftdoris Sun 27-Jan-13 12:38:54

And found out since other friend had day 1 sale slots with no directorys - just information that is... By then I was very bored of it all x

LyingWitchInTheWardrobe Sun 27-Jan-13 12:41:28

I really like Next; shoes and skirts mostly. I buy the stuff on my account, have it delivered to the nearest next store and pick it up. Returns are easy.

<shrugs> each to their own... some of the shops other posters rave about here I wouldn't set foot in and vice versa.

worriedmum100 Sun 27-Jan-13 12:43:39

I had a similar issue with them but if you ring them you can set up a cash account and just pay with a debit card without all the guff about accounts and directories.

BarredfromhavingStella Sun 27-Jan-13 12:59:41

Next have literally no idea what customer service is, vote with your feet.

Im glad its not just me who felt like this!.
I am going elsewhere for my jeans smile

LadyMaryQuiteContrary Sun 27-Jan-13 13:10:42

Go to New Look, 5dcsinneedofacleaner. I bought mine in June for a tenner and they are still going strong. The quality in Next is dire, especially their jeans!

LadyBeagleEyes Sun 27-Jan-13 13:15:13

I don't use them any more but still get a catalogue.
I ordered a lamp for my elderly mum and she got the same thing, I had to phone and cancel her account.
You can't do a one off order with them, they're shit.

PuffPants Sun 27-Jan-13 13:19:08

Next online is very poor. The trick is to do it over the phone and ask for a one-time cash account. This way they don't send the catalogue or store your details. I ordered flowers from them a whole back as I had a voucher for it but ordinarily I wouldn't touch them - dreadful approach to online shopping.

BumpingFuglies Sun 27-Jan-13 13:24:10

This happened to me too, they are forcing you to take credit. I think it's irresponsible and they should change it. As for charging for the catalogue, that's ridiculous.

out2lunch Sun 27-Jan-13 13:25:49

i use them all the time on line - never had a cataloue sent and stuff always arrives really quickly

LadyMaryQuiteContrary Sun 27-Jan-13 13:27:01

I could never understand why they did that. It's like charging a customer an entrance fee to your shop. confused

TheCrackFox Sun 27-Jan-13 13:38:26

This is why I have never ordered online with Next, I don't want to have a credit account. Their loss. (shrug)

KindleMum Sun 27-Jan-13 13:38:51

Same here - wanted to order some things off the website and then decided not to complete the order when I realised they were insisting that I open an account and agree to receive catalogues at a cost. I don't do store accounts or storecards and I don't pay for catalogues - clearly I'm not alone in that.

LadyMaryQuiteContrary Sun 27-Jan-13 13:40:44

I can't believe that they are still doing this (along with their 5am sale starts!).

solvendie Sun 27-Jan-13 13:44:22

This happened to me a couple of years ago. I complained, on the basis that they should make it more obvious that it is a credit account and that they will run a credit check. In the end they apologised and credited my new account with £20. They obviously haven't changed the way they operate though.

scissy Sun 27-Jan-13 13:44:52

This happened to me too, even more annoying as they've stopped doing maternity clothes instore so you have to buy them online (and they're the only place that seems to sell petite size maternity clothes) angry

TomArchersSausage Sun 27-Jan-13 13:46:41

Oh the damn catalogue winds me uphmm I said I didn't want it, but out of the blue they sent it anyway. Aaages on the phone getting through to tell them again I don't want it and will they come and collect it.

Thought it was all sorted then yesterday the invoice came through for the catalogue I'd returned. Aaages on the phone again...aargh.

FlipFlopFloss Sun 27-Jan-13 13:49:51

Hate next. Frumpy mumsy shite.

TeaJunky Sun 27-Jan-13 13:54:40

I've ordered from next as a one-off cash payment, many times!

Love next school uniforms for dd, some clothes for her and baby, and some house stuff. Their pjs are ace.

Never had issues with paying by card only/cash only account, or returns or deliveries. And my stuff always arrives really fast, usually around two days to the store.

Wierd how some people arnt allowed to make cash-only purchases from the site.

DumSpiroSpero Sun 27-Jan-13 17:02:29

I've had an account with Next for a few years and not had any problems with them. The delivery charge includes the cost of returns and they have always delivered next day unless it's said on the site that there is a wait time.

I've paid my bill a couple of days late a few times as it falls just before payday and never been chased or charged extra fees.

I will make sure I keep a close eye on my account after reading this though.

ukatlast Sun 27-Jan-13 17:26:44

I bought loads of new curtain poles from them and had to order on-line as the shops never have much in stock. I was just wanting to order and pay in full immediately but the system would only let me do so by opening an account, there was no option not to open an account.
They then made horrendous delivery/pick up returns errors and ended up double debiting this account (I didn't want) with unjustified extra charges.
I had to write a letter of complaint to the CEO, to get it all sorted out and the account closed. I will never order from them again which is a shame as they have some decent stuff.
It is ridiculous to assume all customers want an account and want delayed payment, many of us do not. We also got sent some ridiculously heavy hardbacked catalogues for free which must have cost them a fortune to produce and deliver.

Kafri Sun 27-Jan-13 17:27:21

Their home store is as bad!

I went to buy a headboard and deliberately went to a bigger store tobhaveca look at it first to make sure I liked it. They didn't have it on show so I couldn't look at it.

Got told my only option was to order it, pay fir delivery and if I didn't like it pay more to return it. I tried arguing that it wasnt my fault that they didn't keep their fabric ones in stock and I couldn't make my kind up based on the tiny pic in the catalogue but it didn't do me any good. They didn't even have a swatch I could look at/feel etc.

I thought this was quite poor given the price of the headboard and already paying for delivery etc. I could understand it if I looks at it in store then decided i didnt like it anyway.

Never buy much from next - now I know why!

hrrumph Sun 27-Jan-13 23:56:55

Ordered something today, put in payment details and they refused to take the money, saying they'd deliver goods and then I have to pay on my account. I hate having accounts opened like this. I just want to pay for the goods. Now I have to remember to pay or no doubt they'll be charging me interest.

Marisota works like this too. I have an account I don't want.

ihateconflict Mon 28-Jan-13 20:35:54

i actually think next online is great. Their petite jeans are about the only ones that fit me, and i get a lot of other things for everyday wear. Generally the order is received the day after ordering. Collections are free and easy. The "account" is the way whereby you can access on line buying. I pay off my account every month, so never acrue any intrest, i pay it off online with my credit card, i dont have to go to the bank, so it is all nice and easy. And i am not a next employee!!!!

IDreamedADreamOfSausageRolls Mon 28-Jan-13 20:39:44

YANBU but you have had a lucky escape with the jeans - the S&B forum always seems to be full of posts about them going baggy after a couple of hours' wear.

Pandemoniaa Mon 28-Jan-13 20:44:29

The "account" is the way whereby you can access on line buying. I pay off my account every month, so never acrue any intrest, i pay it off online with my credit card

This is fine if it suits you. However, I don't do storecards or want credit accounts set up. I just want to order things online and pay for them upfront.

Next are a complete nightmare in the way they attempt to hide their way of doing business. This all started before online shopping too since I remember being invited, in one of their shops, to order a Next catalogue when they first brought them out. Only when I read the teeny, tiny print on the form did I realise they intended to credit check me in order to send a sodding catalogue out. A catalogue that I might never want to buy anything from!

Bagofmashings Mon 28-Jan-13 20:47:41

Yanbu! I've only ordered once from next and they made me sign up for the next directory, then i had to cancel only i didn't do it in time so got billed. Why on earth would ANYONE want to pay for a catalogue? Especially when you can see exactly the same things online. It's a real con imo.

ihateconflict Mon 28-Jan-13 20:59:14

pandemoniaa-it is not a credit account as such. Every month i get a statement showing my items purchased, and I pay off in full with my barclaycard on line. My barclaycard always gets paid off in full each month as well. Therefore no intrest is ever paid. I am using it as a convenient way to shop, rather than using it as a "credit" facility, they probably hate me as a customer as i have always paid it off in full each month, so they never make any intrest out of me.

TheCraicDealer Mon 28-Jan-13 21:10:09

Hold the fuck on- last week I ordered a bikini with that tenner off voucher, was pleasantly surprised there was a "pay with debit card" option. Then half way through placing the order my boss walked in, the selfish man. Anyway, when I went to re-place the order it was all, "this order has already been placed- ON ACCOUNT".

I was happy enough to just go and pay it off instore, but are you lot now telling me they'll be torturing me with (and charging me for) catalogs and all that? Because I haven't been dodging the wily old woman at the main door in Donegal Place trying to flog those for the past four years for nothing!

lovelyladuree Mon 28-Jan-13 21:43:55

Why shop at Next when there is Boden in the world? confused

emsyj Mon 28-Jan-13 22:00:24

YANBU. I ordered maternity stuff from Next online when I was expecting DD - about 3 years ago. At the time, I didn't realise it automatically opened a credit account and so I rang up after the order had gone through and said, 'Something's gone wrong, I haven't entered payment details'. They said it was a credit account and I said I do NOT want a credit account, get rid of it and take my credit card details. They did take payment on my credit card, but did not close the credit account and sent me a bill a few weeks later hmm.

It took about 6 months to get them to stop sending me demands and statements etc. In the end I totally lost the plot with them and sent a 5 typed pages letter of complaint and got a written apology and £30 gift vouchers. I would never ever ever shop online with Next again.

Bizarrely, I was told by the person who I spoke to the first time I called about making payment that they were 'working on' making it possible to pay immediately via debit or credit card on the website and this would be an option soon. Presumably this was just a lie: it's dead easy to set up this type of payment option, they'd have it done overnight if they wanted it. They want you to have a credit account. They can piss off.

gwenniebee Mon 28-Jan-13 22:02:08

I've never shopped on there for that very reason.

DieWilde13 Mon 28-Jan-13 22:18:45

Exactly the same happened to me, too.
I ordered online from them just the once and also don't use their shops any more. What an abysmal approach to online shopping!

TheCraicDealer Mon 28-Jan-13 22:28:24

They really do have a bizarre attitude towards their customers- how many of us here have said the insistence on opening accounts puts us off ordering?

Even when you're a stoke like me and think you'll open one just to get a discount then pay it off, they still somehow scam you into ordering catalogues or whatever. It looks underhand, grabby and irresponsible. Their big petite range is the only thing going for them in my eyes.

Pandemoniaa Mon 28-Jan-13 22:55:28

pandemoniaa-it is not a credit account as such. Every month i get a statement showing my items purchased, and I pay off in full with my barclaycard on line

But that is a credit account. I realise that you pay your Next account off in full every month but for all that, you are still using a credit account even if you don't take advantage of the credit facilities. I want to be able to order online and pay for things then and there not be tied into some arrangement whereby I get a bill at the end of the month.

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