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To ask everyone to boycott ASDA online grocery shopping??

(83 Posts)
diaimchlo Fri 18-Jan-13 17:40:03

I am an old MNer so sorry if I rant on......
My daughter, who lives 230 miles away, rang me this morning very distressed. She had placed a grocery order with ASDA last night to be delivered this morning between 9 and 11 costing £140.

When she accessed her online banking this morning before 6 she noted that the funds had been taken by ASDA. At 8:30 she was contacted by them to say due to adverse weather the delivery would not be made. She accepted this as the conditions were bad where she lives.

She then asked for the funds they had taken hours before the items were due to leave the store, to be refunded immediately back to her account only to be told it would take between 3-10 working daysangry.
After her telling them this was unacceptable as she had 4 young children to feed and care for she was told to contact her bank and get an authorisation code, she did and contacted them again at 9:00 to give them this code, at which point ASDA should have immediately released the funds back to her account.
She was then told by ASDA that her bank needed to fax them before they would release the money, they promised many call backs which have not happened, my daughter has been left on hold for nearly a hour just to be given the run around.
I phoned ASDA head office and let them know that if this situation was not sorted out today I would be contacting the press and media... I was told that their accounts dept was closing in 30 mins and that the bank needed to fax them. So yet again she phoned the bank who refuse to fax them due to Data Protection and was told that the authorisation code was enough for them to refund.
Now she is on hold again to ASDAangry.

AIBU to feel furious that:

1) ASDA have taken funds that they will have known they would not be able to deliver at least 3 hours before the goods were due to leave the shop? Surely the staff would have been aware of the weather conditions outside!!!!!

2) ASDA are keeping hold of money (not a small amount) that legally is not theirs!!!!!

I for one will not shop there again.... the company I use only take the funds out 1 hour before the start of the delivery slot!!!!!!!

TheSecondComing Fri 18-Jan-13 17:43:08

Message withdrawn at poster's request.

Tee2072 Fri 18-Jan-13 17:46:10

Also, boycotts don't work.

Lots of people can only afford ASDA.

All shops do this.

AnneTwacky Fri 18-Jan-13 17:46:23

I've heard similar stories before, hence I'm not a fan of online grocery shopping.

Hope your daughter gets her refund quickly.

jelliebelly Fri 18-Jan-13 17:49:18

Quite typical I think. Vote with your feet at use Ocado instead - they turn up whatever the weather - or they did for me today at least..

HecateWhoopass Fri 18-Jan-13 17:49:53

You won't get enough people on board with this to make a huge company like asda give a stuff.
Toysrus did similar to md.
Bank argued same as yours.
I played merry hell but it makes no difference, ime.
The money apparently got released and then held by some mysterious 3rd party over whom neither bank nor tru had any control.
Suspect you will be told same.

noisytoys Fri 18-Jan-13 17:51:33

go with Saisburys their delivery is great

Mintyy Fri 18-Jan-13 17:53:40

Ocado don't take the money in advance of delivery. Just a tip for future ref.

diaimchlo Fri 18-Jan-13 17:55:08

It's not the delivery that is the problem to be honest as where they live it is difficult to drive to due to extremely steep hills with a sharp hairpin bend joining them so she understood the delivery being cancelled it is the funds that are the problem, why take them out when it was obvious that they would not be able to deliver and why take them out so early????

diamondee Fri 18-Jan-13 17:55:15

I double paid once in asda using my card (checkout person said 1st attempt didn't go through). The amount was the same, a few seconds after the first so it was obviously an error.
It took me two weeks to get the money back with lots of calls to both asda and my bank.
I hate asda!

diaimchlo Fri 18-Jan-13 17:56:11

Thankyou Mintyy will look at themsmile

Arisbottle Fri 18-Jan-13 17:59:42

I used Asda three times for a home shop to try and save money, never again.

first time they charged me twice
Second time despite there being more than enough money for the order in my account something went wrong so they cancelled the order without telling me. So I sat in waiting for my delivery and nothing happened.
Third time, loads missing and I was charged for each missing item.

barmysarmy Fri 18-Jan-13 18:17:01

Asda are notorious for poor customer service, I have had several dealings with them in regards to complaints I have had and have never had a satisfactory response.

Viviennemary Fri 18-Jan-13 18:24:07

That is really unfair. I have never used Asda home shopping and only used Tesco's and Sainsbury's a few times. If this happens to me I just do my own boycott and don't use the shop again.

StepAwayFromTheEcclesCakes Fri 18-Jan-13 18:30:48

I have always had great service from Asda, they refund quickly back to my credit card if anything is returned or is not there which happens very rarely, I have also had some things refunded and also been told to keep them anyway. Guess it depends on where you live.

StickEmUp Fri 18-Jan-13 18:47:51

Ive never had any problems with asda this isnt really a serious enough problem for me to boycott them myself.
If it was my family maybe but ... Sorry.

Shutupanddrive Fri 18-Jan-13 18:48:31

I have already boycotted them, they did the same thing to me apart from they took my money twice!! angry so I ended up paying double what I'd ordered, will never use them again

SurroundedByBlue Fri 18-Jan-13 18:50:29

I placed an order with Asda today. Hoping it arrives and they don't just keep the money and not deliver as I can't afford to replace it if it doesn't arrive.

Ocado always take my money 2 days after shopping has been delivered.

I don't see the point of giving my money to companies who don't respect me. So you've got my vote.

Have you tried tweeting?

meditrina Fri 18-Jan-13 18:52:13

Ocado is not as expensive as to might think (and are price matching Tesco at the moment).

And they don't take your money until the driver confirms the delivery has happened.

diaimchlo Fri 18-Jan-13 18:57:32

StickEmUp I am happy for you that you have not had a problem like this with ASDA but "It is not a serious enough problem for you" I can honestly say hand on heart I think you are very selfish...

I would not wish being stuck out in the country with the nearest shop being 2 miles away with 4 young children and most of my available funds being held by a shop that had not fulfilled their contract on my worst enemy.

bringonyourwreckingball Fri 18-Jan-13 18:58:57

I've never had a serious problem with Sainsburys in over 10 years of online shopping. Refunds in particular processed very quickly and with no fuss. From what I've read on here Asda appear to be phenomenally shit.

StuntGirl Fri 18-Jan-13 19:00:01

Money being refunded always takes a few days to go back into the account, its pretty standard. I'm sorry your daughter is without her food shop though.

StickEmUp Fri 18-Jan-13 19:08:56

dia if i boy cotted every shop everyone had a problem with i don't think we'd ever go shopping again wink

StickEmUp Fri 18-Jan-13 19:12:28

Ive had so may problems with Argos i haven't shopped there for ages.

90% of everything I've bought there has to be taken back for a replacement.
Please, everyone boycott it.

OP we'll do a swap, pick a shop you love to shop at, and i'll boycott Asda if you do yours.

marriedinwhite Fri 18-Jan-13 19:17:52

Problems with Asda:

Poor customer service
Delivery services are crap
Store (here at least - Roehampton) always looks a mess and I recall slipping on their travellator once and cutting my hand (no signs) and reporting it pleasantly and given the distinct impression the person at customer services thought it was a pain to do anything about it. And, actually, the day when I was 9 months pg and asked for help packing and was told no-one was available and the cashier said it wasn't her job. The former, which I completed the accident book for I was eventually contacted by the LA because someone else took an H&S claim to court and they needed a witness statement and the former, the manager gave me £25 voucher and a bunch of flowers and an apology in the store. But neither incidents should have happened in the first place. You sort of get what you pay for.

Having said that the service in the local biggest Sainsburys can be foul and has been foul since it opened in 1987 - Yes you in Wandsworth - hopefully you might take note for when the redeveloped store is re-opened. It's so bad that it's worth going to Asda. My little Sainsburys round the corner in Putney is just so lovely as is the big Sainsbury's in Townmead Road. How can branches so close together feel like different worlds? Anyone from Sainsburys on here to explain. Anyone from Sainsburys like to explain what they will be doing differently once the new Wandy store is open because the service since 1987 has been out of step with the rest of the chain.

Good things about Asda:

The stuff is good quality
Branded items are cheaper than elsewhere
Shopped there today and know that the same trolley would have cost £160ish from Sainsburys and more from Waitrose but at Asda it was £128.00.

The savings don't stop it being a vile experience and I would not use their on-line delivery service again - is crap (frying steak instead of sirloin; Liebfraumilch instead of Muscadet, etc., hardly sensible like for like.).

And when there are problems - they really don't sort them out.

sukysue Fri 18-Jan-13 19:20:13

See I know how you feel but really it was a bit daft putting an order in for today
knowing we hqave been warned repeatedly about the red alert over the snow.
So asda will refund the money asap I am sure tell your dd not to worry it will all be fine .

PrettyKitty1986 Fri 18-Jan-13 19:21:08

The money will not have been debited from her bank account yet, it will just be an authorisation on her debit card. Tell her to phone the bank and speak to a manager. They will be able to reverse the authorisation immediately. The money may still debit at some point within 3 days if Asda claim for it but it will give her the available balance back immediately and a few days leeway to argue with Asda

Ambrosiacreamedrice Fri 18-Jan-13 19:23:56

Never had a problem with ASDA delivery - always on time, always got everything, drivers lovely. I deliberately ordered for yesterday so that I would have the shopping in before the snow came today.

diaimchlo Fri 18-Jan-13 19:25:47

StickEmUp at least you got them replaced and it didn't leave you in the situation my daughter is.....

As for Argos don't shop there for reasons of principal... completely other thread that was covered lat month!

I stopped ordering online with asda after this, ghost payments etc kept happening, the final straw was double the amount taken and then they tried again, couldn't as they'd already emptied my account so cancelled my order.

They were unhelpful, and 'customer services' did nothing to help, in the end the bank gave me a temp over draft to sort me out.

StickEmUp Fri 18-Jan-13 19:30:26

How do you know that I've not been in a really bad situation because of Argos?
Ive been in a really bad situation with another shop but I'm waiting for you to give me a list of your favourite shops so we can do a boycott swap.

I hope your daughters situation sorts itself out but we've all had issues in life and you really don't know im selfish.

Theres probably a few people who thought not on your nelly about a boycott but I'm alright about saying it publicly

newcommer Fri 18-Jan-13 22:00:55

Op, prettykitty seems to have good advice maybe your dd could try talking to the bank again! I'm afraid otherwise she may have to wait the 3 to 10 working days for the refund.

After that time, if the money hasn't been refunded, then forget phoning customer services as it is a complete waste of time, (I should know after talking to Asda CS for 6 weeks just to get a £20 refund.) send an email to the head office explaining the problem, and if they will not refund the money that your dd is entitled to then you will take the case to the small claims court. May seem a bit OTT, but I received confirmation of my refund within 4 hrs.

And yes I will happily boycott Asda online shopping, but yabu to expect everyone to.

zukiecat Fri 18-Jan-13 22:12:47

Message withdrawn at poster's request.

florry88 Fri 18-Jan-13 22:13:07

that is awful, also some people on here obviously have no concept of needing that money to buy food!

REally hope she got it sorted

Well I think asda are bloody great personally - good quality good value food and I've never had a problem with their customer service.

The situation your dd is in sounds shit but in all honestly you are very unreasonable for calling people selfish for not boycotting a shop they have no personal problems with. I'd challenge you to name any big chain that doesn't have many disgruntled customers a well as happy ones.

YANBU to boycott asda yourself, or even to ask for support as you have on here. However having a pop at people who politely disagree is out of order and unlikely to help your cause.

I hope your dd gets her money back soon.

AuntieMaggie Fri 18-Jan-13 22:20:33

Its not soley asdas fault its also the banks - this happens quite often and its a comms problem between the banks and retailers.

MerryCouthyMows Fri 18-Jan-13 23:18:20

I had a similar problem with Asda, not used them since. Bastards. Took 15 days altogether to get my money back. Also had 4 DC's to feed.

Had to take out a Wonga loan - you can't get a Crisis loan for this, as you will be getting the money back (eventually).

Fucking Wonga at 4300% APR. All because Asda Home Delivary are thieving bastards who tried to take the money twice, then cancelled the entire order because I didn't HAVE twice the cost of my shopping in the bank.

And the fuckers never told me my shopping wasn't bring delivered either.

Not darkened their website since!

diaimchlo Fri 18-Jan-13 23:33:52

YellowDinosaur I did not call her selfish for not boycotting on a whole it was meant as "if it doesn't affect me then I don't care " attitude that came over to me in that post.

As for phoning the bank and getting an authorisation code to reverse the payment, my daughter did that at 9:00 this morning and gave it to ASDA, but they have refused to take it saying the bank have to fax it to them..... The bank says no as it breaks data protection. Now she has been told by ASDA that their accounts dept are closed till Monday.... so that payment will have gone out of her account completely by then.

As for placing the order yesterday knowing they had been forecast snow was done in hope that the forecasters had got it wrong as they do a lot of times... but that still does not excuse ASDA for taking payment hours before the goods even leave the shop and at a time that there was already a lot of snow already fallen, so they knew there would be no deliveries.

ddubsgirl Fri 18-Jan-13 23:37:34

Asda you do have to help pack if asked! Someone was sacked for being rude! As for signs that's down to the asda aces and at times if busy they don't get to a spill straight away but if reported or spotted a colleague has to stay until a cleaner is there.

WorraLiberty England Fri 18-Jan-13 23:38:02

How do you know that at 6am they 'knew' there would be no deliveries at 9am?

Think about it...

Most of the delivery staff were probably fast asleep at 6am and had no idea how deep the snow was or whether they could get into work/get home from work.

Just like the rest of the UK.

DeafLeopard Fri 18-Jan-13 23:40:08

There is another thread in chat about the same situation.

Sadly it happens regularly with Asda - and I believe Tesco too.

You won't get people boycotting because of this because for some people it is their only option.

I however have been boycotting them for years on the basis of their shoddy employment practises amongst other things.

Hope your DD gets a refund and food in her cupboards quickly.

ddubsgirl Fri 18-Jan-13 23:41:18

They would have tried to get out the money is taken from main asda site not the store so money is taken as the order has go out for del but the store have said its unsafe to go out

skullcandy Fri 18-Jan-13 23:45:00

im still gobsmacked people place orders when snow is forecast.

it doesnt excuse what they've done, but ffs, go out the day before and do your own shopping just in case!

i did ALL my jobs yesterday so i wouldnt have to if it snowed today (which it did, 5 inches of the stuff) and if it DIDNT snow, well i had a free day to myself to enjoy!

When Asda did this to me I called the store, not the call centre and explained my situation, I was heavily pregnant, stuck with no food and no money and no transport and 3 young children and they got a delivery out to me (a member of staff in their car) and gave me a refund for the upset too. Is it the call centre or the actual shop your daughter called?

I'm sorry but I don't think you can expect people to boycott a shop because your dd had a bad experience. All shops and businesses are shitty to someone at some point, are we all supposed to boycott everywhere? I understand your frustration though and hope it gets sorted out quickly.

ddubsgirl Fri 18-Jan-13 23:49:26

Yes call the store your dd had ordered from and speak to them

expatinscotland Fri 18-Jan-13 23:55:47

I can only afford ASDA, tbh.

LineRunner Fri 18-Jan-13 23:59:26

I will look at Ocado as well.

See, OP, you are making a difference. MN does have 'word of mouth' clout, even if it starts small.

I am also sick of pissing Asda anyway.

RandallPinkFloyd Sat 19-Jan-13 00:14:47

Right, I can explain to you exactly how to get the transaction reversed and what to ask for but it's unlikely to happen over a weekend because you need asda's and the bank's back office staff to deal with it.

It's a shitty situation obviously, and it seems both your bank and Asda have given you the wrong information. It is was Asda who needed to fax the bank not the other way around.

It's rare any front line staff know how to deal with these queries as it can only be dealt with by the payments departments of both companies. No front line staff will have access to do it.

It's crappy that it happened but the rest of us boycotting Asda won't help you. If you'd posted to ask for advice earlier on I, and others I'm sure, could have helped you and it would have been all sorted by now. That's the beauty of MN, but tbh the thread title put me off and I didn't bother looking.

The funds will be released early next week automatically whatever happens. I hope your daughter has enough in her cupboards to last til then, if not hopefully she has kind neighbours.

flow4 Sat 19-Jan-13 00:42:37

I'm sorry your DD had a bad experience - that does sound awful - but Asda aren't any worse than anyone else, IMO.

I haven't done online shopping for a while, but I used Asda for years. Their customer service was generally very good IME - on the rare occasions there were problems, they sorted them quickly. They're very generous with their refund problem, so if you complain about any item, they will refund it.

One of my earliest experiences with them was years ago when I hadn't done much online shopping and didn't know how it all worked. I did my big Christmas shop with them, due for delivery on 23rd Dec, then went back to add something to my order without realising I needed to check out again.

The 23rd came and went, and no delivery arrived. I called them and discovered it had been cancelled because I hadn't checked out. It threw me into quite a panic, because I had no food for Christmas, two kids, no car, and there were no delivery slots left. I explained what had happened, and their main customer service people put me through to the local store. The manager pulled out all the stops and made a manual order for me (because the computer system wouldn't un-cancel it) and delivered my full order at 6pm on Christmas Eve. I was hugely relieved and grateful, and that great bit of service brought them my custom for several years.

flow4 Sat 19-Jan-13 00:43:54

refund problem policy hmm
It's late!

shesariver Sat 19-Jan-13 00:49:10

I did not call her selfish for not boycotting on a whole it was meant as "if it doesn't affect me then I don't care " attitude that came over to me in that post

Well to be honest as much as I feel for your DD, you and her are complete strangers to me and its not affecting me - not enough to boycott Asda anyway, as you wanted. Dont really see the problem with that?

Bedtime1 Sat 19-Jan-13 04:02:49

I remember having a bit of an argument with a delivery driver that phoned me up. funny how when he did finally arrive some two bags full at least of fresh stuff were ruined as they were covered in bleach! Everything stank of bleach. The bleach was on my order for delivery but I thought is this a coincidence or has somebody actually done this maliciously. He was very nasty on the phone in our heated argument. My husbands shirt ended up stained with bleach to as we didn't notice properly till he had gone and it must have dripped on his shirt when we were taking them in the kitchen. I'm convinced he poured the bleach on the shopping.

Bedtime1 Sat 19-Jan-13 04:04:40

After that I just couldn't eat the other stuff as I was worried what else might be wrong. I don't think most of the delivery drivers are professional the service and produce is rubbish too.

ZooAnimals Sat 19-Jan-13 04:09:34

I've had Asda delivery a few times and it's always a nightmare. They're late/the food is out of date/they send the wrong things/they only deliver half the order.

Doesn't everyone take the money before delivery though? If I order a CD from Amazon won't they take the money when I buy it, not when it arrives? I don't really see the difference?

DadDancer Sat 19-Jan-13 04:51:21

i'd recommend Ocado too. Not as expensive as people make out and they do variable delivery rates. So if you get it delivered at night it's only a couple of quid, sometimes free delivery.

WhateverTrevor Sat 19-Jan-13 09:12:44

No I won't boycott Asda cos some random on the Internet is annoyed with them! Especially if that random calls other posters selfish for not agreeing with her.

bumbez Sat 19-Jan-13 09:26:34

There is an Asda in the planning process where I live, but apart from 1 look to be nosy I shan't shop there tescos is nearer you have my vote!

EnjoyResponsibly Sat 19-Jan-13 09:36:31

Maybe it's just me, but I can't seem to negotiate Asda's bloody website to order anything at all.

Our local store on the other hand is ace. And it's way, way cheaper than Sainsbury's IME.

I'm sympathetic to your daughters predicament, but in turn I'd have to ask MNers just this week to boycott John Lewis, Sainsbury, Next and Boots which I can envisage simply can't happen.

And I think it was extremely rude to call the poster up thread selfish, and that you should apologise.

diaimchlo Sat 19-Jan-13 09:55:46

Thankyou everyone for all your comments..... maybe title of thread OT but as any mother/grandmother who lives so far away from her daughter and grandchildren would do I ranted and that was all I could think of at the time... may be To never shop at ASDA again is better...... Which I never will......

deakymom Sat 19-Jan-13 16:57:23

tescos take there payment out as payment pending but they have always put it back if there is a problem and it is never actually "taken" until i have signed for the shopping dont all company's work that way?

andtheycalleditbunnylove Sat 19-Jan-13 17:05:34

can we all email asda and complain about what happened to the op's daughter and any asda related situations of our own? they will take notice if there's a mass emailing.
or has that been done, as i haven't read the thread?

diaimchlo Sat 19-Jan-13 19:18:31

I did not call her selfish for not boycotting on a whole it was meant as "if it doesn't affect me then I don't care " attitude that came over to me in that post

This was my reply to the other that had said I was wrong to call her selfish. At times I do wonder if people actually read all posts?????

A couple of times this has been mentioned so this random on the internet thought she would reply. As a thoughtful human being I would never say to anyone "well it doesn't effect me or my family so no I will not even think of supporting you, unless it does" which is effectively what the poster I am accused of being rude to stated, whether I knew them or not.

I do want everybody to agree with me, if they did then life would be boring. But to be told I am extremely rude and should apologise!!!! Well I was voicing my opinion clearly, politely and without using any expletives.

As I have stated before I would not wish this situation on my worst enemy.

diaimchlo Sat 19-Jan-13 19:20:52

I meant to put I do not want everybody to agree with me in para 3

helenthemadex Sat 19-Jan-13 19:43:38

I dont use Asda ever for online shopping, I had no end of problems with them and so much stuff didnt turn up.

Interestingly I did a direct comparison with Asda and Ocado one day and there was hardly any difference in price, the delivery was free and everything I ordered turned up, so now I always use them

They have £15 off your first order of over £75 at the moment to!!!

StickEmUp Sat 19-Jan-13 19:50:25

All i meant was if everyone boycotted places their mates had trouble wed never shop anywhere!
Your problem is NOT enough to make me not go to the shop i like the most, of which I've had no problems.

If i have a problem with a place DIRECTLY i will see how i feel then.

By the way. I went to sainsburys today for my weekly shop.


Worley Sat 19-Jan-13 19:55:26

bunny love - I emailed asda several times and never once got a reply to my complaint.... I started a thread on here (jan 2012) and asda replied to mn via the thread so I assume a customer services manager or something reads mn? or their computer picks up via net mentions about them..
I used asda home delivery once.. not happy.. they refunded me some money back.. but I could only use the money refused towards my next home delivery... I havnt used them again so thy still have my credit on their account..
they refused to sell me a DVD as ds1 picked it up out of my basket and swiped it through the self-service till.. as he is 14 they wouldn't sell it to me.. even though I was paying via my debit card.. as he swiped the d&v I couldn't have it.. have boycotted asda since.

andtheycalleditbunnylove Sat 19-Jan-13 20:11:24

i use asda as its really convenient for me. i certainly wouldn't use it if they were keeping my money as mentioned in the op.

i suppose we have to remember that asda are wal-mart and wal-mart don't care.

its like when you stay in a hotel and they swipe your credit card and block it for a fortnight.

MixedClassBaby Sat 19-Jan-13 20:29:35

Another vote for OCADO. Always deliver on time (or driver will call if there's a problem), good quality produce and account not deducted until delivery day. Any they send free chocs or champagne with your fifth order as well as money off your first.

alanay Tue 05-Mar-13 14:17:52

I had put an order for ASDA online shopping for the first time. But it's not the first online shopping experience. I had done it many times for other companies. But ASDA is the worst so far. And I just cannot believe it. So, I searched the web to find out if other people are having the same problem and found this thread. Just to update everyone here that ASDA online shopping is still a nightmare. Luckily for me, they are unable to take my money yet. Otherwise, my experience will be much worse. Just BAD online shop.

DrinkFeckArseGirls Tue 05-Mar-13 14:24:12

Ocado don't take the money early. I'm never shopping again with ASDA after they failed to deliver my two different orders. Not heads up
either, just waited and waited. Crap service.

zukiecat Tue 05-Mar-13 14:31:21

Message withdrawn at poster's request.

SomeBear Tue 05-Mar-13 16:19:00

I'm having my own personal boycott of Asda. I have used them for years but after this week's disaster and experiencing their idea of "customer services" I will never risk it again! Still waiting for them to return one of my many calls & emails from last week...

willesden Tue 05-Mar-13 16:50:01

Here, have my very first biscuit

MummyPig24 Tue 05-Mar-13 17:00:39

I've never had any problems with asda. Even my Christmas shop was perfect, no substitions. I have had a few substitutions since but seriously minor stuff. Always prompt delivery, no monetary issues.

HillBilly76 Tue 05-Mar-13 17:08:19

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

SpanishFly Tue 05-Mar-13 17:34:29

This happens with loads of places. I only ever pay for groceries with a credit card then pay the full amount after its delivered - purely so I don't end up £90 out of pocket if it doesn't arrive.
They took the money "early" as her shopping would have been processed and bagged at that point.

LadyPessaryPam Tue 05-Mar-13 18:38:51

Thanks for this OP. I was going to try an ASDA on-line delivery but I won't bother now. Hope your DD manages till they get the money back to her. What a horrible situation. I wonder if Walmart in the USA would be so shitty to their customers?

SpanishFly Tue 05-Mar-13 18:55:22

Lady I have had asda deliveries almost-weekly for a decade. There were teething problems at the start, but I havent had any real issues with them for 8 years. One problem shouldnt stop everyone else from trying them.
I've had both Tesco and Sainsburys taking 10 days to refund money due to me.

chris481 Tue 05-Mar-13 20:08:59

Every week my wife orders an unsliced Tiger loaf as part of her Asda order. Maybe 1 time in 10 or 20, we get it. She says the "no substitutions" box doesn't work in the ipad, regardless of whether that's true, when it's not ticked, we will invariably get a sliced loaf substituted, which we reject.

Can't understand why it's not possible to order a loaf of bread that's invariably available at the exact time of delivery if you were to go to the store. Can't understand why they list it on the web site if they won't pick it.

SpanishFly Tue 05-Mar-13 20:27:51

The problem with things like tiger bread is that it's baked instore. So it may not be available when they pick your shopping, but they all come out the oven at once, 10 mins later, iyswim

fedupshopping Wed 20-Mar-13 15:23:32

I've had the same problem this week, Order due Monday, it didn't arrive, I phoned the freephone number and was told it had been rejected due to insufficient funds, (a lie), I checked by online bank account and the money had been put on hold, so I phoned again and was also told it would be up to 10 days for a return of monies. So no shopping and no money (119.27).

I've been pretty lucky up to now with Asda only 1 major issue in 4 years online shopping with them and that was this Christmas when most of the meat delivered was either use that day or the next shock. They refunded the cost of the meat and £5 good will gesture.

Holding on to someones money is not on, I tried Tesco delivery yesterday and that went well, I've never shopped at Tesco before and pretty pleased, Next week I'll place a proper order.

StickEmUpPunk Sat 06-Apr-13 10:59:33

Well guess what.

Me again.

Just been waiting for an asda delivery and its not turned up.
Am waiting for a call, i got an email confirmation but she tells me the order was rejected.
Shes phoning the store to find out why.

My mum recently defected to tesco for bad deliveries after a spate of getting stupid substitutes, she gets it delivered as she isn't well and cant get about much and this caused her to have to go out again.

I will not be using asda online again, although i may end up going there as the shop is quite near but i might not even do that.

So there we go.

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