to tell my cleaner not to come tomorrow?

(86 Posts)
reddwarf Thu 03-Jan-13 08:05:29

I've had a cleaner for a few months. Tomorrow is the last day of the school holidays. My dc are all still in bed and likely to be there for quite some time. As is dh. My cleaner normally comes at 7.45.

So not only are 5 people going to be in bed, but as everyone is here, the house is a tip.

I feel guilty for cancelling, but otoh, it#s not exactly ideal.

What to other people do re cleaners in school holidays, and AIBU to tell her not to come? ( WHich I did last week )

Should I just make it a blanket rule not to come during any school holiday?

PenguinBear Thu 03-Jan-13 08:06:27

Could she come twice next week so you don't loose the cleaning hours?

SaraBellumHertz Thu 03-Jan-13 08:07:50

You can tell her not to come whenever you want provided you still pay her.

Canceling and not paying with less than 24 hours is unreasonable

AmandaCooper Thu 03-Jan-13 08:08:23

Cancel by all means but you'll have to pay her. If you don't want to lose her anyway, messing her about.

AltinkumATEalltheTurkey Thu 03-Jan-13 08:09:45

How much does a cleaned cost?

reddwarf Thu 03-Jan-13 08:13:30

Is it messing around?

She costs loads and I can't afford to pay her for nothing. I'd rather she didn't come at all, but dh wanted her (says a lot about my abilities I guess)

Does everybody who has a cleaner get them to come always during school holidays? So what are you supposed to do about the kids? Even if they weren't all in bed it'd be mad and trying to clean with 6 people in the house?

Thank you for responding. Do you all have cleaners?

Rangirl Thu 03-Jan-13 08:14:30

You presumably are going to pay her ?if in doubt imagine how you would feel if your employer phoned and said you were not to come in the next day and would not be paid I have always paid my cleaners in these circa Often they will then do some extra hours to make it up I find if you are decent to people they return the favour smile

reddwarf Thu 03-Jan-13 08:18:13

OK; so forget about tomorrow. Suppose she had 2 months notice. WHat's the score normally for cleaners during school holidays, cos frankly this is going to happen reasonably regularly and it's a pain in the bum.

StickEmWithThePointyEnd Thu 03-Jan-13 08:18:38

If everyone is in bed she can do the downstairs can't she? Cancelling at short notice and not paying is definitely messing her around. Imagine if your employer did the same for you.

poshfrock Thu 03-Jan-13 08:19:21

My cleaner didn't come last week at her own request due to Christmas. This week we have changed her day from Monday to Thursday by mutual agreement. This was all arranged about a month ago so we all know what's going on.
I would never cancel at such short notice. I have been known to ask her if she can change her day at short notice, but only if my husband has had to work a night shift ( also at short notice) and is therefore sleeping during the day. If she can't change then she comes on her normal day and works round him.
Why can't your family get up before she comes? My kids have been told they need to be up today because the cleaner is coming, as has my husband and he didn't get to bed until 3am( working late shift ).
We pay £10 per hour. Seems to be standard here.

ohfunnyhoneyface Thu 03-Jan-13 08:19:48

Would it be reasonable for your boss to call, cancel and not pay you with less than 24hrs notice?

Can you not ask her to make up the time next week and plan ahead in future- the school holidays were always there; you couldn't have been surprised or shocked by their arrival!

Euphemia Thu 03-Jan-13 08:20:45

YABU.

Far too short notice! This is someone's livelihood - your views on whether you should have a cleaner at all are irrelevant regarding tomorrow: she's contracted to come and that's that.

Our cleaners come during the holidays, but not these ones as their usual day is a Tuesday. We don't pay them when they don't come, as agreed with them.

It might be a good idea to use the next few days as practice for getting up early again, or the first school day is going to be horrendous!

HappyJazzy Thu 03-Jan-13 08:21:14

I presume it's a cash in hand job? I would cancel and not pay. I work casual as a midwife and can be cancelled for my booked shift any where up to an hour before the shift starts and not get paid. I also can be sent home early if there is not enough work for me to do. If you feel that bad, give her a box of chocolates next week.

Pancakeflipper Thu 03-Jan-13 08:22:02

Can you not give her an area to spring clean fully and not disturb you do much - bathrooms to blitz?

You'd have to pay her something cancelling at short notice for the reason it's too much faff. Unless she's ok in not getting paid - my cleaner didn't expect to be paid at late cancellation but she was a real one off. And we used to give half the money cos I felt that was fairer than paying nothing.

poshfrock Thu 03-Jan-13 08:22:20

If she was not going to be needed during school holidays that should have been made clear to her from the start. You can't change it now. Not if you want to keep her. Seriously who wants a job that suddenly won't pay them for 13 weeks a year?

SantasENormaSnob Thu 03-Jan-13 08:22:26

You need to pay her if you don't want her tomorrow.

It's mean and unfair to just cancel at such short notice.

Could you suggest in future she only does term time? Or maybe a change in hours during holidays?

nilbyname Thu 03-Jan-13 08:23:34

happyjazzy that is an appalling way to be treated! I assume that it works for you though?

op YOu must pay her if you are cancelling at such short notice!

purplesunflower Thu 03-Jan-13 08:26:17

My cleaner doesn't like coming when we're all around either. We tend to organise school holidays in advance- generally she comes every other week, sometimes later or on different days. As long as you arrange in advance changing should be fine

Euphemia Thu 03-Jan-13 08:27:29

Could you ask her for a later time during the holidays? Or not to come during the holidays as the children are home and can all muck in?

YoucanringmySleighBells Thu 03-Jan-13 08:28:37

I have a cleaning job that is term time only as it works for me. However, I was cancelled a few weeks back and I was counting on the money that particular week. As it is an informal job I have I didn't argue but I do think you should pay her. You have effectively booked her services and now want to cancel and yet re-instate the hours for the following week? That is messing her about.

If you cannot afford it then you need to chat to her- she may be willing to take on a term time only position.

strumpetpumpkin Thu 03-Jan-13 08:28:47

my cleaner and i have a fairly casual arrangement and cancelling the day before would be fine and has been done no problem. saying that, she is always overrun with work so she usually fits somebody else in or welcomes the rare opportunity to catch up with other stuff.

HappyJazzy Thu 03-Jan-13 08:28:48

Nilby it's not ideal, but it means I can choose how many shifts a week I do, without being forced into a contract, and that I don't have to do night duty which does not work for our young family. I also can take holidays when ever I want, but I don't get paid for them, or if I'm sick. I suppose with every thing there is a trade off.

DrinkFeckArseGirls Thu 03-Jan-13 08:28:53

You would need to let her know at least 24 hours in advance. Why didn't you deal with it earlier so she could have a chance to rebook.

notengodinero Thu 03-Jan-13 08:29:35

If you cancel tomo you need to rearrange so she gets the same hours over the next couple of weeks iyswim. I've cancelled at short notice but only with very good reason ( illness etc). As for the school holidays, you need to negotiate with here. Term-time only working is an option she may well not want.
Or, give her notice and do it all yourself? ( not meaning to sound sexist but if your DH wanted a cleaner he sounds like me, I hate cleaning, so if he cancelled her for no good reason I'd go on strikegrin)!

Pooka Thu 03-Jan-13 08:31:55

During the holidays I sometimes asked for the cleaner to come a little later, and I'd make sure we were either out, or at least up and corralled into one room while the rest cleaned, and then we could spread ut while that room being cleaned.

McPhee Thu 03-Jan-13 08:32:30

You still need to pay her.

It's not her fault you don't want her. Imagine, your told not to come in to work, even though you are willing, then get told 'oh, and we're not paying you either'. You'd be cross no??

MoetEtPantsOn Thu 03-Jan-13 08:34:05

I think you've got to have her or pay her tomorrow. Could she iron instead or at least do downstairs plus some kind of deep clean.

I usually get mine to come later in the hols and then arrange to be out at that time. Could you try that tomorrow actually?

TiggerWearsATriteSmile Thu 03-Jan-13 08:37:45

Could she do the oven and fridge and that kind of thing?

My lady is casual enough too. We don't get her during holiday time. I would have cancelled or swapped days if one of the kids were sick in bed.

twofalls Thu 03-Jan-13 08:37:52

I wish you were all students of my dh (guitar). They are always cancelling with short notice and are very unhappy about paying, (even though dh offers opportunity for a replacement booked at last minute if he has the time) - ds had a cold, cricket match, granny's birthday, homework, it's raining. Drives me nuts.

Op you should pay her on this occasion and then talk about term time hours in future.

DontmindifIdo Thu 03-Jan-13 08:38:57

I would say as a principle you pay even if you cancel her, if she has made herself available for you then you should give more notice than this.

However, before doing anything drastic, could you call her today and say that you will all be in tomorrow morning but out in the afternoon, and is there any way she could swop you with one of her afternoon clients and come then instead? Then just bundle everyone out after lunch (and make them put some things away in the morning so she can actually get at the house to clean it). I would imagine you need a cleaner after all being in over christmas. Mine's been away for 3 weeks, I'm soooo happy she'll be back next week!

Longer term, it's your house too, if you don't want a cleaner and are prepared to do the cleaning instead, why are you hiring one?

reddwarf Thu 03-Jan-13 08:40:42

Thank you most, a constructive suggestion at last. Blimey. I'm relatively new to having a cleaner. I was unsure so asked. I'm glad I know the answer but saying it a bit nicer wouldn't hurt. The last school holidays we were away, and she didn't come last week, so this is the first time I'm faced with a madly messy house and a house full of lazy sleepy heads. I've been up since 4. Me being out of bed and dressed isn't a problem.

I'll see if she can come later tomorrow, and I'll have to tell her in future not during school holidays. If she doesn't want to do that that's fine and up to her.

Plenty of such jobs are term time only, eg the kids sports and music lessons.

theoriginalandbestrookie Thu 03-Jan-13 08:41:49

YABU you should have thought about this in advance. I would phone her see if you can rearrange this week,cancel but you have to pay or get her to come but ask her to do less intrusive things like the living room if you are all in bed then turf out the children one by one so she can get on with it. Not fair if she is cash in hand to cancel her on the day.

gimmecakeandcandy Thu 03-Jan-13 08:44:26

It's fine to only have her term time!

I would let her come tomorrow - she can work around you and even if she doesn't do all she always does at least she can clean the bathroom kitchen etc? You'll feel better for it.

AppearingDignified Thu 03-Jan-13 08:46:21

you don't really seem to have got your head around the whole thing.

I have a cleaner who comes 2 times a week for 4 hours. If the house is full of kids, i send them to their rooms for a bit and she does the kitchen and then the ironing etc

My cleaner definitely sees her job as one that continues through the year and is priced accordingly.

sassytheFIRST Thu 03-Jan-13 08:47:19

My cleaner doesn't come in school hols unless we are away. I don't pay her for those weeks, but it is arranged well in advance - and I give her a week's bonus in advance at xmas anyway.

Think you should cancel tomorrow but offer to pay her anyway - or get her to come twice next week. Will help get Xmas chaos dealt with anyway.

Autumnalis Thu 03-Jan-13 08:53:33

You can cancel and you don't have to pay. It's the nature of these jobs and sometimes people will get pissed off and finish arrangements. Or they'll just understand it's give and take. I've had the cleaner in though with 7 children in the house (all in one room, though, on the Wii) but cancelled another time when we had family visiting and suitcases and guest beds in the way. She cancelled when her DC was ill. 24 hr worked for us both.

But her job is not term time only! You are deciding to change it

Pagwatch Thu 03-Jan-13 08:56:28

You just need to talk to her tbh. You are sounding a bit like she is a wild animal you are circling warily.she is just a woman trying to do her job and earn a living.

My cleaners have always come during the holidays. I just plan it. So we chose a day to suit both of us and a time to suit both of us. So my cleaners are coming next when I have booked to take the youngest children to the cinema. If ds1 is in bed I will just ask them to leave his part of the house. If one of the children were ill or we were having a lie in,I would ask them to give downstairs and the basement a thorough clean. Or to come at a later time.
Often changing times etc is better for my cleaners as they often have children themselves.

And they quite accept that the house is messier across the holidays. It's the same for most people with children at Christmas.
Just talk to her. I bet you can come up with something.

SaraBellumHertz Thu 03-Jan-13 09:04:53

I'm sorry if you think the responses were blunt but it amazed that me the number of people who would be outraged at certain behaviour (being cancelled for work at the last min) are happy to reflect that behaviour back at a cleaner.

FWIW my situation is slightly different - I live overseas and have a FT housekeeper so she is here regardless of whether the 3 DC's, DH and I are. We just work around it. I do understand it can be uncomfortable having someone cleaning 'round you' to start with but everyone gets used to it and if it really is impossible to clean any part of the house then there are always bits and pieces to be done that don't get done as standard like sorting out the horror that is my DD's wardrobe!

Going forward 2 months notice is sufficient to significantly alter her hours but if she is a good cleaner and you live in an area where the same is sought after then be prepared for her to say she needs a regular weekly commitment.

DontmindifIdo Thu 03-Jan-13 09:08:06

Plenty of jobs are term time only, but she's not picked to do one of those and hasn't set her charges to reflect that she will only work term times.

Vagaceratops Thu 03-Jan-13 09:12:20

You may be new to having a cleaner, but are you new to having common decency?

reddwarf Thu 03-Jan-13 09:18:35

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

I cancelled my cleaner last week, but paid her. This week she cleaned round DH and the DCs, God the house looks better!

bamboostalks Thu 03-Jan-13 09:23:34

I need my cleaner more than ever in hols. The place is even more filthy than ever. It is awkward manoeuvring around her. I try to go out but again not always possible.

Icelollycraving Thu 03-Jan-13 09:59:48

I think calling mners mental makes you pretty unreasonable.

fuckwittery Thu 03-Jan-13 10:08:59

I pay my cleaner 5.6 weeks holiday a year as advised I had to by the agency I found her from. She does 2 hrs a week so 11.2 hrs pay a year holiday pay. http://www.adviceguide.org.uk/england/e_information_for_small_employers.pdf

She hasn't come for 2 weeks over Xmas but i will pay her, also 2 weeks in summer and at easter.
from internet research holiday pay is a gray area for cleaners but I assume the agency has advised correctly so I have paid it.

flowerytaleofNewYork Thu 03-Jan-13 10:14:49

Our cleaner comes in the holidays, I definitely need a clean house then as much as in term time, probably more as there are more of us around making mess and I've more to do looking after the DC.

She comes at 9.30 so we are all up and about and we just stay out of her way as she moves room to room, and have usually gone out by halfway through her shift anyway.

7.45 is early during the holidays, so why not just ask her to come a bit later in holiday time? No reason you should suddenly have to do all the cleaning just because the kids aren't at school.

Vagaceratops Thu 03-Jan-13 10:15:34

I understand you are having a bit of a stressful time, with your FIL being in a coma, but you are being unreasonable.

Bonsoir Thu 03-Jan-13 10:17:06

You cannot cancel her because you are all too lazy to get out of bed and then not pay her shock.

I think you should all spend a couple of hours tidying your house today so that your cleaner can clean it tomorrow.

festivelyfocussed Thu 03-Jan-13 10:26:19

Maybe it's a little short notice to cancel without paying but on general principle I can't see why you have to pay for someone to not do your cleaning! I don't have a cleaner sad but friends of mine who do don't pay them for when they're not there. Employment arrangements are not all the same. A PAYE type job will have different boundaries (holiday pay etc.). You can make arrange,ends that suit you and your cleaner.
That doesn't help with this week though. Maybe on this occasion, because of the short notice and as you haven't previously agreed it with her you DH could pay her for some extra work (laundry??) to make up for the loss this week.

malteserzz Thu 03-Jan-13 10:26:43

I cancelled my cleaner today for the same reason, we are all getting up late in the holidays. I did tell her before Christmas but even if I'd only given her 24 hours notice I wouldn't pay her ! She sometimes texts me on the day to say she can't come as the children are I'll etc and we re arrange, it's very flexible. That'd the advantage of having someone local rather than an agency

whois Thu 03-Jan-13 10:32:20

Wow OP you can't just cancel like that.

If everyone is in bed she can deep clean the kitchen and do the oven if your got oven cleaning stuff in. Or do a proper go on the sitting room and move all the furniture.

Can't believe you we're going to cancel and not pay her with so little notice. Shows v llittle respect.

WhateverTrevor Thu 03-Jan-13 10:39:04

You must go out at some point in the holidays? So book her on one of the days you are out of the house.

EuroShagmore Thu 03-Jan-13 10:45:08

Why not ask her if she can come later?

My cleaner comes at any time during the working day when we are at work, but in the holidays I ask for a precise time so that we can go out while she works.

If you want her only in term time, you need to discuss that with her. She might agree, she might not. But as others have said, it's not on to cancel at less than 24 hours' notice.

I would ask her to deep clean one room downstairs, or do the windows and blinds for example.

But I also would consider kicking the carcasses upstairs into touch to let her get on with it. She could start downstairs while they get up, then swap while they get breakfast surely?

DontmindifIdo Thu 03-Jan-13 11:08:51

Btw, it's the lack of notice that's the problem really, you have given her no time/ warning. My beauticians charge you 50% if you cancel within less than 24 hours, but then wave it if you reschedule, it's normal practice for most businesses to expect to be paid if you cancel (rather than rearrange) with short notice. Ask her about coming in the afternoon instead, if her other clients are out at work they might not actually care what time she cleans their house - worth finding out how flexible she is.

Also worth having a chat with dh about cancelling altogether if you really don't like having a cleaner.

schoolgovernor Thu 03-Jan-13 11:29:28

I used to work self-employed as a cleaner. I didn't expect to get paid for time I took off (with fair notice obviously, unless ill). My customers paid me if they went on holiday, and sometimes that was their chance to get me in to give the place a good going over while they were away. Of course I'd have expected to be paid if someone gave less than 24 hours notice of cancellation, or probably if they gave less than a week's notice. I didn't have a load of casual people waiting on a call from me to go in and work for them instead, so if someone decided on a whim they didn't want me, I didn't get paid. Most people were very fair without any prompting, it's obvious to anyone when they have caused another person to lose income. I did have a couple of customers who weren't quite so fair, and those were the ones I dropped as soon as another job came along to replace them.
So op, if you value your cleaner and she does a good job, I'd suggest that you put yourself in her shoes and think about how you'd feel about suddenly discovering you won't be earning anything after all today.

Autumnalis Thu 03-Jan-13 11:35:06

I think £20 is a lot of money for lots of people. I don't know where all these magnanimous people live who fork out twenties and not expect work in return. Does the cleaner come to the door and get handed the money and just go? I've seen wealthy people haggle over less than that amount of money, I don't really see how it's widespread practice to pay and not expect work done. Re-schedule!

Autumn but they have an arrangement that she will come and the op will pay her. Presumably she relies on those waggled twenties to pay her bills. If the op wants to cancel fine, but why should the cleanr, who presumably was willing to keep to her end of the deal, lose out?

cantspel Thu 03-Jan-13 11:45:18

But if the kids and husband are still in bed then it leaves it clear for her to deep clean the important areas like kitchen, lounge and bathroom so i dont see the problem. Let her come as normal but just tell her to leave the bedrooms.

mrsshackleton Thu 03-Jan-13 11:54:44

If you want a good relationship with your cleaner, you pay weekly no matter what, unless discussed in advance. We pay our cleaner always when we go on holiday and give her time off then. She's been with us for years as a result. If you can't afford such an arrangement, you can't afford a cleaner.

DonkeysDontRideBicycles Thu 03-Jan-13 11:56:05

I have a friend who cleans and she has a rota for clients, she has school age children herself so appreciates organising things in advance so she can arrange her own childcare. If a client prefers not to have her round during school holidays there is sometimes an arrangement by which my friend takes home ironing to do instead. If my friend has to cancel at short notice she will try her best to arrange an agreed alternative date or even introduce a back up cleaner to ensure the client is not inconvenienced. It seems only reasonable to expect the same level of consideration in return. Ideally this is sorted out at the beginning of employment.

I am self employed and it's standard in my particular industry to have a cancellation policy (less than 5 working days notice = full fee, between 6-9 days = half fee, 10 days or more = no charge). This is to take account of the fact it would be difficult for the person to pick up other work within 5 days to "replace" the cancelled assignment.

Unless your cleaner is likely to be able to find another client to fill your slot tomorrow, it would be most unreasonable to cancel her at this late stage without pay because your family want a lie in. This is this woman's livelihood - she may be depending on this money.

I think the old principle "do unto others" applies here. smile

myfirstkitchen Thu 03-Jan-13 11:57:01

If you can afford a cleaner you can afford to pay then when you cancel at short notice.
If you work as a cleaner I doubt you can afford to loose money (especially just after Christmas and with a child!) because your employer doesn't want to get out of bed

It probably hits her hard if she cancels because her or dc are ill too but that's her decision.

If you don't want her to work at least give enough notice so she can make up the shortfall by taking on extra work etc. for all you know another client could of asked for more hours due to having relatives stay in usually unused spare rooms etc but she turned it down because you already booked her.

middleagedspread Thu 03-Jan-13 12:04:18

It's a tricky one. On one hand you want the house to be clean but you also need the space & time to tidy up so that she can do her job.
Why not blitz down stairs tonight & get her to just do the rooms she can tomorrow?
IME most cleaners are flexible & used to homes with sleeping children.
I would definitely pay her if you decide to cancel though.

Autumnalis Thu 03-Jan-13 12:05:43

If the cleaner can't make it she will surely re-schedule rather than send someone else in at the same time etc. I can afford the money for work done but not for no work. As mentioned above, it's give and take on both sides, whatever works for each pair.

If the cleaner can't make it she will surely re-schedule rather than send someone else in at the same time etc.

Maybe the cleaner is very busy and no other time would suit? (As is the case in my line of work). If client wanted to cancel me and rebook at some other time, they would be looking at paying 2 charges.

i would get her to deep clean downstairs (will make you tidy it up today so she can get a good go at it)

thats what i plan to do smile

DonkeysDontRideBicycles Thu 03-Jan-13 12:19:42

The issue here is not the cleaner cancelling it's that it doesn't suit the OP. Give and take is 2 way. Of course nobody expects to be handed money for nothing. The cleaner has a booking so is ready to honour it and be paid accordingly.

Revelsarethebest Thu 03-Jan-13 12:23:47

Its fine to have her term time only providing that you clean when shes not there.

It would be very unfair to not clean when shes not there and then when she comes back when its term time she then has double/triple the amount of dirt to deal with

ImaginateMum Thu 03-Jan-13 12:25:28

Maybe I am not quite with it, but it seems to me that "I can afford the money for work done but not for no work" doesn't actually make any sense unless you are going to pay a different cleaner to then do the work?

I am with the others that think cancelling at short notice because you don't want to get out of bed is not really on and that you should pay.

Booyhoo Thu 03-Jan-13 12:30:12

"She costs loads and I can't afford to pay her for nothing."

bullshit!

if you can afford to pay her when she does come then you can afford it if she doesn't as you had that money set aside for her anyway.

Adversecamber Thu 03-Jan-13 12:34:10

I decided to give my cleaner holiday pay this Christmas, I am not obliged to but she only has a week off at Christmas every year and takes no other leave. In the school holidays quite a few people drop her but mainly because they are away on hols and do not need her. I get my cleaner to come and do other stuff like clean the fridge out and wash the windows in the school holidays.

I prefer being out when she comes but she is only in one room at a time so we just keep out of her way.

Sounds like you need a discussion on what is acceptable to both of you and not just about this occasion I do think it is simply not cricket to cancel and not pay at such short notice though and hope she can switch her time.

Autumnalis Thu 03-Jan-13 12:35:22

People manage their money in different ways. Some people prefer the PAYG option rather than lifetime membership!

Ephiny Thu 03-Jan-13 12:43:56

I agree with what most people have said. You would be unreasonable to cancel at such short notice, unless it was a real/unavoidable emergency. Not just because you/your children don't want to get out of bed.

For future school holidays, maybe you could make different arrangements. She might be able to come later in the day, for example. Or term-time only might be a possibility, but I would have thought you'd need more cleaning not less with the children at home full-time!

boomting Thu 03-Jan-13 12:51:44

She still has bills to pay in the school holidays y'know. Cancelling tomorrow and not paying her would really be beyond the pale (I've had it done to me before, and it has caused me some major problems).

It seems that much of the problem arises from what time she comes in in the morning. Could you renegotiate that to another mutually convenient time that's later in the day?

betterwhenthesunshines Thu 03-Jan-13 13:23:03

Our cleaner also starts early - 8am. This morning the children were still in bed, I was awake but reading and not yet dressed. She just started downstairs, but she knows the house and has been with us for 13 years blush

For tomorrow you could call her today and let her know you are all still in holiday mode ( sensitively - she is coming in to work!) so that she doesn't feel embarrassed you are still in bed! She could clean the oven, kitchen thoroughly, and do ironing for you.

Maybe she could start at a later time in the holidays, but bear in mind she will probably have other clients to strat after you, also a later start will mean reduced wages which is not fair unless it is agreed in advance.

ImaginateMum Thu 03-Jan-13 19:45:59

"People manage their money in different ways. Some people prefer the PAYG option rather than lifetime membership!"

Absolutely fine, but both sides of the agreement need to have signed up to that.

cansu Thu 03-Jan-13 20:01:27

YABU she was expecting to work and be paid. If you don't want her around maybe either ask her if you can pay her and bank the hours for some extra cleaning later on at a mutually convenient time or ask her to come and take ironing or some other job that can either be done tucked away somewhere or at home. I also have cleaner and think that you need to be very upfront and clear well in advance. Your cleaner will be relying on your money in the same way you do. It really isn't fair to cancel like this.

cathers Thu 03-Jan-13 20:12:27

I have a cleaner. I pay her £10 per hour. I think less than 24 hours notice of cancelling her work and you should offer to pay her. More than 24 hrs, is fine in my book.

FreudianLisp Thu 03-Jan-13 20:18:22

I think messing her around like this is very mean, TBH. She may well be struggling on a very low income. Some of us are lucky enough that we'd be fine if we lost some of our wages, but I know our cleaner really really struggles to make ends meet. The only time I've cancelled her is when we all had D&V and I didn't want her to catch it, but I begged her to take the money anyway. (She refused.) Please don't do this to her: it's really unkind.

FairyChristmas Thu 03-Jan-13 21:05:46

Mine usually comes at 9am on a Friday. I called her earlier to ask if she could come a bit later tomorrow and she was fine with that.

I think you are really out of order.

YABVU

MrsMelons Thu 03-Jan-13 21:09:19

My cleaner comes sometimes in the holidays depending on whether I am working at all or not. If I know she is coming in and the DCs are around then we get up and ready then go out when she is here.

We agree between us what weeks she comes in the holidays and she is really flexible. She is happy for me to cancel for instance if we are having building work etc but I would not cancel adhoc for more than a week without paying her and definitely would pay her if it is short notice.

If you agree holiday dates in advance then I would not pay then!

LetsFaceTheMusicAndDance Thu 03-Jan-13 21:24:03

Nothing new to add except another voice to say YABVU.

I don't pay my cleaner if she cancels because she or her DCs are ill. I do pay if I cancel.

CaHoHoHootz Thu 03-Jan-13 21:26:26

YABU and mean and flakey sorry

I have had cleaners for years. I would never ever cancel at short notice and if i did I would pay them. I pay year round even when I go on holiday. If my cleaner requests time off I don't usually pay her.
If the cleaner has kids working term time may suit her but if she doesn't I imagine she may want continual employment.
I always try and be very consistant with times and hours and my cleaners seem to appriciate it.

TBH I would still have the cleaner come over. She won care if your house is messy and imagine she would be able to keep herself busy doing the downstairs if everyone is asleep upstairs.

If I cancel my cleaner, I pay her anyway (as per policy of agency). In holidays, I normally try and negotiate a slightly later start and then get family up and ready, let cleaner in and then we go straight out so she can clean in peace. I have on one occasion stayed in and just camped out in one room upstairs until cleaner finished downstairs and then moved downstairs.

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