Note: Please bear in mind that whilst this topic does canvass opinions, it is not a fight club. You may disagree with other posters but we do ask you please to stick to our Talk Guidelines and to be civil. We don't allow personal attacks or troll-hunting. Do please report any. Thanks, MNHQ.

To be upset with the flower company who

(28 Posts)
Perhaps Wed 02-Jan-13 13:11:26

messed up my order to my Parents from us? I ordered a bouquet of flowers with wine and chocs to be sent to them before christmas, flowers and chocs arrived but no wine.

I emailed said company and recieved a call apologising and was told they would send fresh flowers and the wine to arrive Xmas eve, despite my Dad waiting in all day, nothing arrived.

I have emailed twice and had the usual we have your email reply, I have rung them and been on hold for over 30mins each time listening to a constant stream of Micheal Jackson hits hmm but no one answers.

First Christmas in ages my Parents couldn't be with us, so am fuming and just wanted to vent arrrggghhhhhhh.

Have left yet another message so will see if they reply. angry

Perhaps Wed 02-Jan-13 13:16:59

If I hear nothing today, I will name and shame sad

pffffffffffffft name and shame anyway

Fakebook Wed 02-Jan-13 13:21:30

Interflora?

Perhaps Wed 02-Jan-13 13:23:32

No, Prestige Flowers, I even left a comment on the companys facebook page, surprise surprise it was deleted.

noisytoys Wed 02-Jan-13 13:24:00

Call from a different number to be sure they aren't ignoring the call? It's shocking customer service hmm

MrsMushroom Wed 02-Jan-13 13:25:32

Go back and ask on their FB page why they deleted your comment and ask when you will be compensated.

shock they deleted it? keep posting on there until you personally speak to someone and get things sorted

MrsMushroom Wed 02-Jan-13 13:28:17

Also you could PM them on FB to give them a chance...mention that you;ve let MN know all about them.

timidviper Wed 02-Jan-13 13:28:22

Appalling service. I always say even the companies make mistaked sometimes but it is how a company deals with those mistakes that show how good or otherwise they are. This company are clearly rubbish!

Keep at them OP! In future find a florist, local to your parents, who you can order with directly.

DozyDuck Wed 02-Jan-13 13:30:35

Really just deleted it?? angry

Perhaps Wed 02-Jan-13 13:32:00

Just tried from my mobile, same old Micheal Jackson.

Perhaps Wed 02-Jan-13 13:33:16

Thanks all, will keep going, I am not going to let it drop, tis the principle now.

DozyDuck Wed 02-Jan-13 13:35:05

If it isn't resolved can you get a lot of friends to post on fb wall or something? Less likely to ignore a lot of comments

NaturalBaby Wed 02-Jan-13 13:35:12

The FB page is very 'edited' compared to other company pages I visit.

What would happen if we all post on their FB page demanding to know why unhappy customers are being ignored?!

How did you pay? Could you get your money back for 'goods not received'? (shot in the dark!)

Perhaps Wed 02-Jan-13 13:37:19

Good point NaturalBaby I paid by credit card.

Vagaceratops Wed 02-Jan-13 13:39:52

post a bad review here

Although there seem to be plenty already sad

Perhaps Wed 02-Jan-13 14:00:31

Have to pop out but thanks for that link Vagaceratops, will post a review later, I will update you all if I ever get this sorted.

CommunistLegoBloc Wed 02-Jan-13 14:04:14

One of the reviews says that according to Trading Standards they are shut down as of December 2012?
here

Perhaps Thu 03-Jan-13 09:47:43

They are still trading and taking money, they have removed all the posts I made on the facebook page, and then barred me from commenting. Managed to get a comment on just now under my maiden name, but doubt it will last long.

Perhaps Thu 03-Jan-13 09:49:51

Just found this Blog

Perhaps Thu 03-Jan-13 10:02:00

Yep deleted and barred under maiden name no, watchdog emailed!

Perhaps Thu 03-Jan-13 10:02:44

*now

DozyDuck Thu 03-Jan-13 10:35:34

I think we all should post on. Would you mind OP?

Perhaps Thu 03-Jan-13 10:50:00

You go for it, but your comments wont last long.....thank you!

Perhaps Thu 03-Jan-13 10:55:17

They say

"Prestige Flowers We have a dedicated customer services team who will help you with any issues that you may have so please ring, email or contact us via live online support and we will happily help. This facebook page does not deal with customer services. Happy new year
26 minutes ago"

But they won't reply to emails, ignore phone calls and live help pffffffft.

DozyDuck Thu 03-Jan-13 12:13:26

They've said something else on Facebook now. 'should be caught up on emails by tomorrow'

Perhaps Thu 03-Jan-13 12:25:44

Just saw that, so why have they been letting people ring a premium rate number and keeping them on hold until they give up and hang up?.

Thanks for the support all, I will update when I don't hear from them.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now