(67 Posts)
velveteenmummy Tue 01-Jan-13 13:27:53

Waitrose, well...I refer in particular to the indian ready meal range, yuck, I challenge them to do better. I was breifly (so don't shoot me if this thread has ran already) looking at previous threads on subject and in 2010 it was thought pretentious by some to shop there. It used to be so good I am really dissapointed now, especially after spending extra money on christmas treats just to be dissapointed. I used to look forward to spoiling myself occasionally in waitrose. AIBU to not shop there again.

LRDtheFeministDude Tue 01-Jan-13 13:31:00

Mmm. I like a lot of their stuff, not had the Indian as we've got a perfectly good takeaway right down the road, but other stuff I like a lot.

If you don't like it, don't buy it!

EuphemiaInExcelsis Tue 01-Jan-13 13:31:15


Some of us live 70 miles from a Waitrose.


HollyBerryBush Tue 01-Jan-13 13:34:36

Waitrose is over priced and plays to the pseudo middle classes with too much money and LLoyd memberships grin

That Martin Lewis bloke from the money saving website does a programme, I caught the tail end of one where he had basic brand, main brand, and the exclusive brand of the same product. In taste tests few could tell the differnce and over 60% preferred the basics product.

applecrumple Tue 01-Jan-13 13:35:13

YABU. Waitrose is awesome!

AnyaKnowIt Tue 01-Jan-13 13:36:27

YANBU Waitrose is just over priced shit

VivaLeBeaver Tue 01-Jan-13 13:36:45

I got some of their Indian ready meals last night and they were fine. Obviously not as good as a proper take away but better than other ready meals.

2 meals, 1 rice and 2 side dishes for £10.

shinyblackgrape Tue 01-Jan-13 13:37:37

Don't start me on bastarding waitrose.

I used to be a huge fan until they appeared this week with out millions of things from my order and no substitustions or ridiculous ones.

I have a 4 weeks old baby and was really hard to get put to the shops. Hence my early order with them.

Despite this, they turned up with no turkey and no substitute. I had ordered 2 750g sticky toffee puddings. Their substitute was one packet of individual microwaveable puddings -110g each. I could go on...

I was meant to be having a special belated Christmas meal with my parents and they totally ruined it. I was in tears and we had to make a special dash to M&S who thankfully had plenty of lovely food in stock. I had ordered all of my food at least 2 weeks before the delivery date so I'm totally at a loss as to why practically nothing appeared to be in stock. Aren't online orders taken in to consideration when the shops place their orders?

I will NEVER order from or shop at Waitrose again and we were spending around £600 a month there at least.

MargeySimpson Tue 01-Jan-13 13:38:25

YABU. I am an asda shopper due to lack of funds. I've been staying at my mums for 10 days over xmas. She's a waitrose & M&S food shopper. Everything is delicious. It's not even just the taste, going in the shop you don't get out of date milk still on the shelves (asda!!! several times!) and all the fruit is nice and perfect! smile

JaquelineHyOnChristmasSpirit Tue 01-Jan-13 13:38:49

YANBU I shopped there recently, spent over double what I usually would and was disgusted at the quality of some of their stuff.

It really has gone massively downhill from when I last shopped there and will not be going back any time soon.

EuphemiaInExcelsis Tue 01-Jan-13 13:39:58

plays to the pseudo middle classes with too much money and LLoyd memberships

Oi! I'll have you know I'm real middle class with too much money and a Lloyd membership, and still no bloody Waitrose nearby! sad grin

MargeySimpson Tue 01-Jan-13 13:40:11

I am a young, bedraggled, tired mum, so I think I belong in asda. Waitrose is full of posh old ladies. It's nice to have a clientel change grin

Alibabaandthe40nappies Tue 01-Jan-13 13:41:07

shiny that is awful sad

I've never had an experience even close to that, my store that deliver are lovely and even ring to me to ask what my preference is if they need to sub a big item (eg. a large joint of meat or party foods etc)

Holly - yes exactly. Probably 80% of my shop most weeks is Essential Waitrose items, so their basic range. It is delicious, good quality, the fruit and veg last very well so I have very little waste.

EuphemiaInExcelsis Tue 01-Jan-13 13:41:18

You are all making me feel better with your talk of Waitrose being crap. Thanks. smile

No Indian ready meals are ever as good as takeaways or the freshly cooked real thing. Other than that Waitrose is brilliant.

Montybojangles Tue 01-Jan-13 13:41:58

The £10 Indian meal deal is great. The Goan fish curry and prawn one are lovely, and the potato cakes and allo gobi saag sides are great too. Plus a lemon rice, bargain.
Lamb and chicken ones are just average.

YABU, as all this from my local takeaway would cost considerably more than a tenner and be a lot fattier. Plus it's really handy to have in the freezer for a "cant be arsed" evening.

LRDtheFeministDude Tue 01-Jan-13 13:42:51

How does one get to be 'pseudo middle class', holly?

Surely if you're in the leasy pseudy you're automatically middle class?

GambasAndCava Tue 01-Jan-13 13:50:36

OP YANBU to shop there again if you don't want to. Would be a shame as their prosecco is lovely.

However it seems that fucking up christmas online shopping is classless as Asda did it our area. Didnt affect me but it was in the local paper.

shinyblackgrape Tue 01-Jan-13 13:54:53

ali - it was terrible. I woukd have at least preferred if they had called me too rather than turning u with nothing!

The daft boy who appeared with it all at least had the decency to look shame faced. I suspect he was the picker and, with the greatest of respect, I don't think a 17 year old boy is best placed to pick substitutions - hence the sticky toffee pudding debacle. It not just picking another thing. It needs to be the right amount/weight. Rather than 8 people sharing 2 microwaveable puddings confused

All the subs/no shows also buggered up all my 3 for 2 offers etc so ended up paying lots more or not getting the free thing which I think is pretty poor.

What was most annoying was the message saying I couldn't cancel the turkey which I thought meant they were ordering it for me but instead they don't turn up with the bastarding thing!

OP - sorry to hijack your thread! We have had the Indian meal and it was really nice. However, we won't be having it again <waves protest flag!>

Montybojangles Tue 01-Jan-13 13:55:19

I shop there as a) I lose the will to live in tesco/asda as the aisles seem too narrow the queue is always a mile long, and b) they deliver for free if you spend over £40 online. Their essential stuff is great and price matched to other supermarkets.
And I have a membership for my local council gym, the lloyds one literally next door is full of posie knob ends.

Yanbu. Dont really like waitrose ready meals.

M&S Indian range is really nice, better than any takeaway near me and cheaper!

BillyBollyBrandy Tue 01-Jan-13 13:58:38

I prefer M&S if I want something "special" as I think Waitrose is no better but more expensive.

However I do all my day to day shopping at Aldi and find it equal in quality of basic items just less choice.

CaptChaos Tue 01-Jan-13 14:01:12

YANBU is you don't like it.

I love it, it's not more expensive and they have such lovely lovely things there, it's my 'special treats if I've been good' supermarket as their special treats are very special and cheaper than Tesco. If I planned my menus properly I would shop there all the time instead of buying far too much crap from another supermarket and ending up chucking half of it away.

Spuddybean Tue 01-Jan-13 14:03:06

I don't choose to shop at waitrose for the food as much as i find it a much more pleasant experience. Every time i come out of there i am happy and whenever i leave tescos i am in a foul mood.

I also love laughing at their essentials range. Panna cotta is nice, but essential , Really? grin

Rosa Tue 01-Jan-13 14:03:57

Shiny I hope you do a mahoosive complaint to them as well...certainly not on at all.

dischordant Tue 01-Jan-13 14:04:00

Aren't online orders taken in to consideration when the shops place their orders?

This wouldn't really work with it being store based picking. If it's there on the day for the customer instore, it'll be there for the online picker.

Tincletoes Tue 01-Jan-13 14:06:41

Shiny I hope you've rung to complain. They'll refund you for the missed offers - in our order we'd asked for some cadburys biscuits which were buy 1 get 1 free - they substituted with some other biscuits which was fine, but didnt give us the offer. I rang and they've refunded the whole amount (not that I asked for that, but I get the impression they're busy and just caving on it all). Worth relaying a proper sob story too!

NewYearsEvelyn Tue 01-Jan-13 14:09:46

YANBU. They are on my current shit list after delivering my Christmas order with 11 substitutions out of 48 items and 2 items unavailable. This for an order I placed the minute slots were available and I didn't change my order at all.

As well as all the substitutions they gave me bread, late on 23rd December that was best before christmas day. The same applied to two packets of ham which cost nearly a fiver. They delivered a single parsnip instead of a kilo. The veg was all best before 26th, even the carrots! My cheddar cheese went blue at the edges 2 days ago. WTF? Cheese lasts for ever!!!!

The pigs in blankets I ordered were in packs of 8, so I ordered 2. They replaced them with 2 packs of 16, so I had 32 pigs in blankets for Christmas Day for 4 people. We ended up having mini toad in the hole for Boxing Day dinner which would not have been my first choice at all.

They were apologetic in their emails, but didn't address the questions I raised about short dates. My friend ordered her shop from Tesco and got everything she ordered with no substitutions and it cost her half the price. She's got ham that's still good for a week or two. I won't ever fall for the hype again. I'm back at Sainsbos, Aldi and Lidl for next years Christmas. I'll pick everything myself so I can see the best before dates and figure out my menu planning.

ImperialSantaKnickers Tue 01-Jan-13 14:11:19

Waitrose is my corner shop - literally two mins - so I get a lot there. The Indian meal deal when it's running is fairly popular chez Knickers, they have several vegetarian main courses so it's easy to feed dd2. It's nicer than Tesco's Finest, and nicer than M&S, but nothing like as good as the real deal takeaway. It costs considerably less though.
The low fat ready curries are truly vile - in the LoveLife range. AVOID AVOID AVOID!!!!

Since of course it's my corner shop I have never done an online so can't comment on that aspect. I do use a zapper for QuickCheck, which speeds me through the system. Felt very smug on last Monday morning when it was insane in there!

There are always enough staff around to find someone to ask if what you want isn't there, and they are invariably courteous and helpful.

When ddtwins were tiny I used to be offered a personal helper to push my trolley etc, all the way round the shop and all the way home too. Anyone ever had that from Tesco or Asda?

Ephiny Tue 01-Jan-13 14:15:06

Tbh I don't think there's really such a thing as a nice ready meal, however expensive it is.

I do like Waitrose, though I'm not tribal/loyal about supermarkets. I shop there because it's convenient on my way home from work, and I don't find it particularly expensive (though maybe I'm just not buying the posh stuff).

LRDtheFeministDude Tue 01-Jan-13 14:18:01

I agree with ephiny. Most of them are just 'horrible' or 'less horrible'.

I like the Waitrose/M&S ones that aren't ready meals but are meat in marinade or stuffed with something, so you just put it in the oven. They're mostly nice IMO.

This thread has been done a million times.

As Stephen Fry says 'Sainsbury's is very useful.'

NumericalMum Tue 01-Jan-13 14:24:24

Yabu. I love waitrose, but prefer ocado for online as their slots are ridiculous (2 hour slots from 8-10, 10-12, ... 6-8, 8-10. The only one I can guarantee I will be home for is 8-10pm and I don't want to be unpacking groceries at 10pm!

They are also a much nicer company than m&s or tesco in that they treat employees, suppliers etc really well. Asda is actually also pretty good to suppliers I believe.

I much prefer my local waitrose to tesco. I do go to sainsburys sometimes as it is easier to get to, but I adore the scan your own thingy at Waitrose and we can get vouchers from work for 10% less too

Alibabaandthe40nappies Tue 01-Jan-13 14:41:16

shiny - did you ring customer services? They will refund you what you lost out on by not getting the 3for2 etc, and probably for such a gigantic fuck up give you a big discount on another shop.

I had 12 items missed off a shop about 2 months ago, the first time it has ever happened, some crates got mixed up at the shop. They refunded me everything that hadn't arrived, plus I got a £25 discount off my next shop.

LRDtheFeministDude Tue 01-Jan-13 14:44:16

I like chat threads that repeat. It's like talking about the weather, isn't it? It always changes so we always have something to say in the queue.

I think ocado delivery is better than waitrose delivery, btw (why they aren't the same thing I don't understand). They gave someone I know a free Heston pudding this year.

velveteenmummy Tue 01-Jan-13 14:44:59

JaquelineHyOnChristmasSpirit, totally agree with you.
I also live 40 miles away so only used WR as a special treat, to those of you who mentioned mc with lloyds membership, thats also me, someone mentioned good ready meals don't exist by definition, true, but if anyone can have a good crack at a decent ready meal I would have thought WR could. hmmm. It was prawn and mango masala which was worse, tinned tomato soup with prawns added more like. Oh and someone mentioned old ladys shopping there so I suppose thats me too, compared to all you young mums. (had dc 2 and 3 at 40/41, (try to leave my walking stick at home when I go to lloyds, but dust it off for WR trips) I will have to stick to cooking my own there are no takeaways near me unfortunately.wink

tangledupinpoo Tue 01-Jan-13 14:59:42

Good ready meal? I give you Sainsburys Paul McCartney Prawn Makhani. Bloody lovely. Want the recipe. Am also about 70 miles from Waitrose so don't know how good they are generally.

Chottie Tue 01-Jan-13 15:06:47

I'm a Waitrose fan too. smile

Montybojangles Tue 01-Jan-13 15:19:12

Think mine was a prawn jalfrezi smile

LovesBeingAtHomeForChristmas Tue 01-Jan-13 15:21:03

One of the best things in we full stop is their fresh nan bread hmmmm I team it with my fab curry sauce from aldi grin

lurkerspeaks Tue 01-Jan-13 15:25:31

They need to look at their delivery/substitution policy.

I did a big order 2 - 3 weeks ago as I was having folk round for brunch. Loads of bagels, cream cheese and a big pack of smoked salmon (which was on offer) in the order - guess the menu?

Order arrives late on Saturday night with no bloody smoked salmon. I refuse to believe that there was NO smoked salmon in stock . I think the picker just didn't want to substitute a more expensive product ( you only pay for what you ordered). I then had to chase round late night to buy some from somewhere else.

The previous week I got half of someonee elses shopping and some equally daft substitutions (ordered egg fried rice and chinese dish -? beef in black bean sauce. It was substituted with chow mein. Now I don't know about you but I tend not to eat carbs with carbs...Ie noodles AND rice).

I got a fiver voucher when I phoned to complain but it was not adequate compensation for their sheer fuckwittery.

nowahousewife Tue 01-Jan-13 15:39:41

Love waitrose for the sheer niceness of shopping there, the staff are lovely, the scanner thing makes shopping a breeze and you know they treat their staff and suppliers well.

On the other hand you do pay for this privilege. I had recently started splitting my shop between waitrose and lido. Make my list, go to lidl and get all the essentials (btw lidl's smoked salmon is half the price of waitrose's and twice as good!) and then pop into waitrose for all the stuff I can't get at Lill. This saves me about £50 per week. Job donegrin

lurkerspeaks Tue 01-Jan-13 15:54:22

I don't know where there is a lidl near me. Supermarket options are Waitrose - closest and quiet. Or Sainsbury's which is recently extended and now too big a store to get round easily (used to be my first choice) or Morrisons (never go there).

mrsjay Tue 01-Jan-13 15:58:43


Some of us live 70 miles from a Waitrose.

ours opens middle of january supposedly was meant to be this week I am doing a bus will take names nearer the time grin

chris481 Tue 01-Jan-13 15:59:29

The supermarket at the end of my road is Waitrose. They got off on the wrong foot with me when they "redecorated" after taking over the shop from Safeway/Morrisons. Safeway had redecorated just a few years earlier, with lovely dark real stone floors in the drink section, real wood elsewhere, quite posh actually. Waitrose redecoration was a huge downgrade to a plainer more functional look.

Apart from that, whenever I buy a loaf of sliced bread, even though I search through several brands/types to get the longest date, the odds are 50-50 that when I get it home and open it, it's so dry that even on the first day it's only fit for toast.

We don't ever do our main shop there, wife insists we get in the car and drive to Asda.

Iggly Tue 01-Jan-13 16:02:53

Tescos is full of food which goes off as soon as you pass through the doors. It's happened far too many times with their chicken that I refuse to shop there.

Sainsburys used to have shitty stock levels on a Saturday morning FFS.

M&S food is rubbish for dairy intolerant people - they shove butter in everything.

So we go to Waitrose. It's just better. Doesn't get everything right but more than the rest.

Mrsrudolphduvall Tue 01-Jan-13 17:02:02

I am a Waitrose stalwart, but don't like the Indian range. I like the M and S one, especially the chicken saag.

But then I don't buy ready meals generally.

AmberSocks Tue 01-Jan-13 17:04:39

i love waitrose,you can get certain ingredients in there that you cant in other shops,but i dont eat ready made stuff so cant comment on that.

PrincessAnastasia Tue 01-Jan-13 17:04:48

I love Waitrose. Although it is overpriced.

It's just generally a nice and quiet supermarket and I don't feel stressed out.

The Asda thats close to me I get an instant headache every time I walk in, over crowded, people in a rush, banging into you.

Waitrose is just generally a more pleasant experience.

Notcontent Tue 01-Jan-13 17:18:51

YABU to expect a ready meal to be nice!

I shop at Waitrose but I inly buy basic, fresh ingredients. That's pretty much why i shop there. I am far from wealthy.

I went into an Iceland for the first time ever the other day and struggled to find anything edible. They had some great deals on toothpaste, paper towels and lots of chocolate bars, but nothing I actually consider to be food.

Santasapunkatheart Tue 01-Jan-13 17:30:49

Like all supermarkets, they do some things well and other things not so well. Their Indian food has improved a little but it's still shockingly poor.

If you shop well then it doesn't have to be more expensive. I like their Brie and I have tried lots of other Brie.

I don't spend money on some things - I don't generally drink or smoke etc. I have always been fussy with food.

For me it's not snobbery - just a preference.

But yes, Indian food is awful. (I come from an Asian family)

Kinnane Tue 01-Jan-13 18:27:18

I once had a missing order from M&S -to fill the missing order they gave us so much - just about anything we wanted in the food hall smile plus two bottles of wine - all totally free.
I love Waitrose too but think their ready meals are not as good as M&S.

FestiveElement Tue 01-Jan-13 18:49:07

I like Waitrose. Waitrose and M&S are the only supermarkets that sell decent meat that doesn't seem to be covered in fat and gristley bits.

Plus they are my closest supermarket, and while I think they are more expensive, their essentials range is the equivalent of the finest/taste the difference ranges in Tesco or Sainsburys, which is what I'd buy if I was in those supermarkets. I think any money I saved in Tesco or anywhere see woudo be cancelled out by the petrol I had to use to get there.

Ocado seems a safer bet than Waitrose as they can really control their stock, whereas Waitrose has smallish stores with shoppers walking around and choosing things they want off the shelves, so it is harder for them to control their stock levels.

AwkwardPenguin Tue 01-Jan-13 20:12:45

YABU one of the reasons I bought my house is that s near to the most FANTASTIC waitrose blush

frillyflower Tue 01-Jan-13 21:11:52

Yabvvu. Waitrose is great. It happens to be our nearest supermarket but honestly I find it hard to shop anywhere else.

The quality and range is great and the customer service is v. good.

I never have food from there that has gone off the next day (morrisons and marks and spencer I am looking at you).

elizaregina Tue 01-Jan-13 22:14:54

I have also found the indian meals range poor - but love thier thai - i think they do a good thai green/red curry and also the prawn laska soup...

not soo keen on thier chinese either - prefer m&s ready meals on the whole....

my local waitrose is excellent though its a pleasure not a chore to shop in, the staff have always been the bench mark of excellence I wish everyone rolled out thier training program, i have only ever had issues - with on line service....and central customer service call centers...

also when i have had a complaint they are usually focused on customer satisfaction...when i have had the odd problem - ie - flakey smoked salmon for xmas day - they have refunded me money and given me several packs of salmon.

the reductions in waitrose are fantastic - i shop at all the supermarkets but do bulk of shopping at WR BECAUSE i get SO MUCH reduced to fab prices...

LydiaDeetz Tue 01-Jan-13 22:28:36

We had some waitrose dim sum on new year's eve- I bit into it and discovered a whole blue elastic band shock DP will be taking it back tomorrow. Feel sick thinking about it. Shame as I like their ready meals.

SoupDragon Tue 01-Jan-13 22:37:45

Aren't online orders taken in to consideration when the shops place their orders?

No. And you'll find the same problems with every supermarket doing online deliveries which are picked from the store.

My local Tescos used to be pretty good once all online deliveries were picked from a separate warehouse rather than the store.

OP, feel free not to shop there any more. It's your choice after all. Although I'm not entirely sure what your exact problem is from your post.

Ruprekt Tue 01-Jan-13 22:42:57

I heart Waitrose!

The reductions are amazing! We only eat reduced food now and have saved a fortune.

The staff are lovely and the shopping experience is pleasant.

The indian ready meals are not brilliant but everything else is!

Are any supermarket's Indian ready meals any good? I imagine they struggle to match takeaway taste as the nutritional label would make you go shock if they used as much ghee. I imagine it would also be hard to mimic home cooked Indian cookery too.

outtolunchagain Wed 02-Jan-13 07:42:31

Have to admit I am a Waitrose fan if shopping in the store , although I am lucky enough to live in an area where I get most of my veg from the farm shop and meat from the butcher.Our local Tesco has had persistent hygiene problems which has put me off ( think mice in the veg aisles) and Sainsburys is just heaving all the time.

I also only use Ocado for online shopping, mostly because of the one hour delivery slots and the fact that you don't have the problems of store picking. I have hardly ever had any substitutions and most are logical if they happen ( apart from parsley for coriander?), also they text a couple of hours in advance to tell you the substitutions.

Haven't tried the ready meals much though so can't comment on those

I love Waitrose too, I've been using Ocado regularly for two years with very few problems (they did have a spell a few months ago of being late) - my Dec 23rd order arrived on time with no missing items or substitutions. A Waitrose opened up a few months ago which is on my way home from work so I do most of my top up shopping there now, it us lovely. Quiet, spacious, helpful staff, good quality food.

ElenorRigby Wed 02-Jan-13 08:23:16

We actually mostly shop at Aldi and get the items we cant get there from lovely Waitrose.

I love Waitrose, amazing customer service and quality food.

I drive past 2 Tescos, a Sainsburys and an Asda to shop there.

I was in the camp that Waitrose was hugely expensive with snob value. Not any more though!

It's mostly cheaper than Sainsburys and Tesco whilst you get treated like a human being by their excellent, helpful staff.

Shopping at Tesco's feels like cattle class, I said enough with Tesco after I popped in for one item. I was left queuing for 20 mins to pay! Horrid.

OhMerGerd Wed 02-Jan-13 08:30:48

Waitrose is lovely to shop in... Youre paying the extra for helpful staff and tidy clean environment ... which is nice as a treat but not justifiable for us at the moment for everyday.

However I do pop in at least once a week to see what's reduced on the meat counter and you can'tget that with the online shop.

If it doesnt have the red sticker on you won't find it in this house. Better quality than othersupermarkets and we love those forgotten cuts they do at the butcher section. Our freezer is full at the moment with lots of cuts that were not popular in run up to Christmas. Mince, chops and lamb shanks (I got eight big ones for under a fiver). Just meal planning around what we got now probably until mid feb...

Ready meals are not great though... Bought some of that Mexican range once because it was very reduced to 30p type prices but it didn't even seem a bargain at that price.

Busyoldfool Wed 02-Jan-13 22:35:18

I'm a Waitrose fan too. Rarely have a problem and like shopping there. Nice staff, lovely people directing traffic in the car park so never an aggressive battle for a space; polite assistants who say please and thank you, short queues.... Makes me happy not stressed.
BUT the biggest thing is that they treat their staff right; they employ locals, they train people, they contribute to the community both by direct donations to local charities and doing things like having the local primary school on a visit to learn about fish, or allowing the schools to sell fruit and veg from their allotment.

People on here were rightly very angry about slave labour rates and Workfare and the non-payment of tax and are always quick to talk about maternity rights and family friendly employers - but it costs money to do the right thing.

No excuse for poor service though so complain if you get it and give them a chance to put it right.

I went for the first time on Hogmanay. After reading about them on here I thought I wouldn't be able to buy anything.

It worked out way cheaper than going to my local co-op. hmm

Their mini meals are gorgeous.

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