Accidents Helpline cold caller told me to get fucked!

(132 Posts)
Primafacie Sat 29-Dec-12 10:56:16

AIBU to post this here to name and shame that company?

They are calling us all the time. We have tried everything - humour, politeness, hanging up. This time I just lost it, and told the guy " I don't know how to impress on you that we don't want you calling. We don't even have a car. Please put your boss on the line so I can get my message across". To which he replied "Fuck you!", and hung up.

Smooth. Very smooth.

Gah. I was having a good day so far.

Booyhoo Sat 29-Dec-12 10:57:43

shock

name and shame and report to their CEO!

Dawndonna Sat 29-Dec-12 10:57:43

They've said similar to me before. There's nowhere, it seems to report the idiots. Now, if they ring I stick dd on the 'phone. They soon get freaked out by her talk of unicorns prancing on rainbows. (She's 16)!

jessjessjess Sat 29-Dec-12 10:58:00

Time to register with the TPS.

KenLeeeeeeeInnaSantaHat Sat 29-Dec-12 10:58:26

I had this with the same company. I told them I was registered with TPS and they shouldn't be calling me; his response was to scream "fuck off and die, you fucking bitch" down the phone at me. Delightful.

HarkTheHattifattnerSing Sat 29-Dec-12 10:58:46

Telephone Preference SErvice here ...sign up to stop a lot of cold calls - not the irritating ones from foreign parts, but many local ones.

everlong Sat 29-Dec-12 10:58:50

Honestly?

That's pretty damn dire. Phone the company and report the little shit.

ImperialBlether Sat 29-Dec-12 10:58:51

That is disgraceful! I can see that the guy has a really awful job and I'm sure there are massive demands on him in terms of targets etc, but he shouldn't have said that.

Calls are recorded, so take this further.

hiddenhome Sat 29-Dec-12 10:59:29

Just put the phone down without speaking.

Get tps on your phone. Telephone preference service. It's free. Stops all cold callers and makes it illegal to ring. Anyone does, and you say "do you know about tps? That gets em off phone quickly.

oh, we should have a thread to name and shame persistent callers - Anglian ring a lot. Despite being told after Xmas. Last time i said they'd stayed several hours, and she disbelieved me. I had to serve dinner to the dc on the floor, as the man stayed so long.

LIZS Sat 29-Dec-12 11:01:29

We are registered with TPs but they don't stop calling ,especially if overseas. Had one the other day offering a "free" security assessment as they were in the area. When I said we had an alarm and didn't need it he wished me luck in not being burgled and slammed the phone down. He had no idea whether I was vulnerable or not , perhaps having previously been a victim of crime.

drjohnsonscat Sat 29-Dec-12 11:02:45

I had this too. I am on the TPS and told the caller politely he was breaking the law by calling me. He told me to fuck off. Obviously a part of their script now.

Actually I think he probably wasn't breaking the law because he was obviously calling from a foreign call centre. All those firms do is push up car insurance costs and harass people but since they are overseas they seem to escape the TPS.

HarkTheHattifattnerSing Sat 29-Dec-12 11:04:45

if you are registered with TPS and then they call you, put in a report on the TPS site. If they get a couple of calls about the same company, they send it to OFCOM who them get heavily involved and start issuing fines...believe E.ON or one of the big power companies were done recently.

inde Sat 29-Dec-12 11:06:43

TPS doesn't stop all these calls. It is quite likely that the calls the op is getting are from outside the UK. We are registered with tps and still get about four spam calls a day. It's got so bad that if we don't recognise the number we don't answer but it's still very annoying.

NothingIsAsBadAsItSeems Sat 29-Dec-12 11:07:06

Answer the phone and then leave the phone next to the TV. If they are still on the line after a few minutes I hang up.

Or answer the phone realise that it's some cold caller, gather the dogs and have an impromptu 'speak' training session next to the phone grin

CSIJanner Sat 29-Dec-12 11:08:47

Complain on their Facebook page & twitter. Companies love it when you do that... grin

I was at a friends house for lunch once when those Accident types rang. My friend answered the phone and politely said, your call is important to me, please hold. He then put the receiver next to the radio, turned up radio 4 and returned to the table to continue eating his lunch.

Strangely after lunch they weren't on the phone anymore.....

TiggyD Sat 29-Dec-12 11:14:55

Always ask the callers name.

Then where they live and what they're wearing and do they have children and where do they go to school and can you visit them etc. In short, get personal and get banned.

StepAwayFromTheEcclesCakes Sat 29-Dec-12 11:17:53

I find say 'can you tell me where you got my number from please?' makes them disappear rapidly, if not I say I am TPS registered and they hang up. although I did have a fun conversation with a foreign chappie once who insisted I had recently had a car accident, I repeatedly told him no actually I hadnt and on it went until my amusement factor ran out and I hung up.

WaltonzAroundTheXmasTree Sat 29-Dec-12 11:29:13

Prima, I just wanted to thank you for starting this thread. I have been getting calls from EON (our energy supplier) for months now, trying to flog me a service contract for our boiler.

I've told them repeatedly that our boiler is brand new, under a 5 year service contract from the local installer, and that I didn't want to receive any further calls from them. Despite that, the calls kept on coming every 3 - 4 weeks. I called to complain about them and they told me to register with the TPS, which I have been for 15 years!

After reading your post, and Hark's reply, I went over to the OFCOM website and they pointed out that I should be able to change my preferences online. Nipped over to the EON website, and sure enough, I had been "opted in" by stealth to receiving marketing calls.

I have now very firmly opted out! Why the idiot in EON's complaints department couldn't have told me that ... because they don't want people to opt out, of course

Hope your day improves, and maybe buy a very loud whistle? wink

Lovesabadboy Sat 29-Dec-12 11:40:08

That is appalling.
Not only are they invading your privacy and intruding into your home and time, THEN they proceed to insult you! shock

One thing we have started using is to ask the caller for 'the password'.
Tell them that they cannot talk to you unless they can give you the password!
Makes for a very amusing few minutes...normally followed by a hangup!

Seriously though, it really is time for Government intervention on this matter, especially now householders are being sworn at.

Furball Sat 29-Dec-12 11:47:35

I think this makes a good response grin

warning it has the odd swear word so keep little ears away

Primafacie Sun 30-Dec-12 11:23:55

Thanks everyone. I think I will revert to just hanging up without saying anything. I think the call was from abroad so not against TPS rules. It is just so irritating - just needed a rant really.

trixymalixy Sun 30-Dec-12 11:29:42

I once had a call from one of those scammers pretending to be from Microsoft. I told him how despicable it was trying to scam people and how the people that fell for it were generally people that couldn't afford to lose any money and how could he sleep at night. He called me a fucjing bitch so I hung up. He then proceeded to call back several times to call me a fucking bitch and only stopped when I got DH to answer.

specialsubject Sun 30-Dec-12 11:30:21

To report to the TPS, you need the company name and their phone number. Newbies at the call centre will give this, the experienced ones won't. So if you can be bothered, try and get this out of them and raise a report.

TPS doesn't stop the crooks from abroad, I now just hang up straight away if the number comes up as 'unavailable'. One of them was even stupid enough to leave a message.

thanks for the reused phone number, BT -argh!

Seabright Sun 30-Dec-12 11:39:11

I've had the Microsoft-scam one a few times. My personal record for keeping them on the phone so far is 45 mins.

I pretend the PC takes ages to boot up, pretend there is someone at the door so I have to go and answer it, pretend the PC is frozen, so needs re-booting.

I figure while they are wasting time with me (and I only talk to them for a few seconds every 10 mins or so, to keep the pretence going) they aren't scamming someone else.

FierySmaug Sun 30-Dec-12 12:05:16

That's awful.
I would be very tempted to have a whistle at hand to blow down the phone as hard as I possibly could for the next time they call. They'll soon learn what will happen when they dial your number.

TandB Sun 30-Dec-12 12:09:40

Some good ideas on here!

I quite like the password idea - I might ask "a few security questions" next time the debt management people refuse to believe that I have no debt that reuires managing!

CatPussRoastingOnAnOpenFire Sun 30-Dec-12 12:16:46

I had a call from the Microsoft scammers. I said something along the lines of "Do you think I'm stupid, there is no way on earth that Im going to lef you anywhere near my computer, you are a scam, and will access my files, rip me off and steal my money"! The caller hung up, but before the phone went dead, I heard "Minnigfdfdf fef fvvv as as nfefefe s csdc" as he took the piss out of me in a whiney fashion! shock Next time, I'm going to try the pretending to do what they say approach!

I have caller ID so most of the time I don't answer to numbers I don't recognise/aren't local. I figure they'll leave a message if it's important. If I do answer and it's a cold caller, I simply say I'm not interested and hang up before they reply.

Am shock at them telling you to fuck off though!!

On the Microsoft scam, my DH loves to wind them up (he does answer the phone to cold callers...). We have a Mac, but he lets them go through their spiel and when they tell him to click on the start button, he asks where that is etc and it always ends in them hanging up on him once they twig.

ChunkyTurkeywiththetrimmings Sun 30-Dec-12 12:30:55

My DH tried to get the Microsoft scammers to p* off by telling them he 'wasn't allowed a computer any more following the court order' but I don't think they got it!! I just tell them that no, they aren't calling from Microsoft & they need to get off the line. The only reason we don't keep them hanging is because anecdotally we have heard of people getting charges on their bills for such calls. Not sure how this works/happens, but better safe than sorry.

I once took a job as a cold caller for double glazing without realising that's what it was (I was about 17 I think some many years ago...) but I didn't have the killer instinct. I just read the script & when someone said no thanks, I said ok & hung up. I left after a couple of hours & didn't go back - I don't think I even got paid for that time!!

digerd Sun 30-Dec-12 12:33:42

I don't answer the phone and let it go to answer machine. friends and family know this and wait for few rings and then say "It's me, are you there?".

FreePeaceSweet Sun 30-Dec-12 12:43:14

Complain on their Facebook page & twitter. Companies love it when you do that...

They love it even more when after they ban you from making comments you get your friends to join forces to complain then they get their friends to join etc etc grin

PackItInNow Sun 30-Dec-12 12:49:52

I was told to get fucked by some PPI cold caller. I then told him "I have been fucked but, what my love life has to do with PPI's is beyond me!!"

That particular company hasn't called back since. I wonder why.

My dad is a good'un too. When any of those cold calling companies ring his house he insists on telling them about his days in the merchant navy. The callers can't get off the phone quick enough grin.

Mia4 Sun 30-Dec-12 12:53:48

Next time they call make sure to have porn on hand, leave the phone next to it and walk away. They want to you to fuck yourself, well that way you assure them you now are. They won't try again.

Startail Sun 30-Dec-12 12:55:45

I have to confess having them swear would be more interesting than my current irritation.

A stupid recorded PPI recording that talks over my answer phone message so she makes no sense at all.

I don't even get the pleasure of swearing at her.

Actually thinking about it, I'd like to learn some really good Punjabi, Hindi etc. swear words because I'm certain the worst offender is alway the same Asia gentleman.

Primafacie Sun 30-Dec-12 13:01:40

I thought I had a good standard response too, until yesterday. I would tell them this wasn't a good time for me, and could I have their home number to call them back? When they refused, I would say 'I guess you don't want people calling you at home. Well now you know how I feel!' grin

I like the security questions too - I may try to have a bit of fun next time.

colleysmill Sun 30-Dec-12 13:03:16

I used to be super polite but the persistence of some callers is too much so now I pretend that the phone line hasnt worked for years and that I must be speaking to a ghost or other unearthly beings

Furball Sun 30-Dec-12 13:06:58

The microsoft ones - I always say I don't have a computer, that soon gets rid of them

EmpressOfThePuddle Sun 30-Dec-12 13:11:25

While the whistle is tempting, it can cause actual physical harm and people have been done for assault.

I want a Microsoft spam call, I've never had one sad

gatheringlilac Sun 30-Dec-12 13:12:59

Well, the CEO is googleable, so you could send her an e-mail outlining your dissatisfaction.

Hydrophilic Sun 30-Dec-12 13:14:12

You are all too polite. If I answer the phone and there is the slightest delay im the person the other end saying something, I hang up.

I also hang up if they do respond and they're not known to me!

gatheringlilac Sun 30-Dec-12 13:14:39

Really, it's the CEO you should give an earful to. The people they employ are responding to the pressure they are put under and are, basically, employed by the company because they are young, rude, aggressive, etc.

CaseyShraeger Sun 30-Dec-12 13:26:24

I just don't answer international or "number unavailable" calls. If it's someone I know (which it almost never is) then they will leave a message.

CatPussRoastingOnAnOpenFire Sun 30-Dec-12 13:27:52

I answered an international call from America. it was my local hospitals appointment reminder service!!!!

FreePeaceSweet Sun 30-Dec-12 13:33:20

When I rang Asda to complain that an item hadn't been delivered it was answered by a call centre in Asia. I must say the man I spoke with was extremely friendly and polite and couldn't apologise enough.

Primafacie Sun 30-Dec-12 13:42:37

I think Accidents Helpline and National Accidents Helpline are two different companies, and it's the first one calling us. I haven't managed to find much info about it online, mostly it's all about the other company.

Alonglongway Sun 30-Dec-12 13:43:17

My 15 yr old likes dealing with these guys. She grills them extensively on what they are calling about and then says assertively "we don't want that" and puts the phone down. I've had a lot of calls lately offering to write off my personal debts - if I'm in the mood and wish to entertain the DC, I accuse them of accessing my personal information and breaching the Data Protection Act. Mildly entertaining....

MatureUniStudent Sun 30-Dec-12 13:51:34

Chunky - you made my day! Love the idea of your DH and his court order banning internet useage!

I have been plagued by the Microsoft phonecalls, so answered one day in pigeon Spanish. Que comesta rioja tapas etc. He replied in perfect Indian accent Spanish back at me... Twas v embarrising.

SusieSausages Sun 30-Dec-12 14:05:49

Absolutely disgraceful and very annoying they're not contactable. I do love a good facebook/twitter rant.

What are these Microsoft scams everyone is talking about???

LIZS Sun 30-Dec-12 14:29:08

They ring up form "Windows" , claim to have receive multiple error messages that mean your pc will crash at any moment but could do a fix for you if you follow instructions , give them access to your o/s and cc ... Low and behold they have your bank details and install viruses/spyware to enable them to hack in.

Alonglongway Sun 30-Dec-12 15:45:35

Tell them the only computer you use is your Barbie laptop smile

Reminds me of that Mitchell and Webb sketch, where he calls up the PC helpline when he actually has a piano.

My IT security geek husband lives for that type of scam call!

SentimentalKat Sun 30-Dec-12 16:05:21

I read somewhere that the only way to get them not to phone you any more is when you're dead. So every time I get a call now I pause and say, in a very somber voice, that Mrs SentimentalKat sadly passed away recently. Not sure if it works, but the windows people haven't called for a long time grin

Itsafreefuckingcuntry Sun 30-Dec-12 16:15:54

I've been told "go fuck yourself" from a cold caller from India. I couldn't hear him properly and said "pardon" a few times and he shouted that at me!!?!
Arsehole.

Molepom Sun 30-Dec-12 16:43:00

I tell them they've got through to the Police HQ in my area and to repeat what it is they've just said....scares them shitless most of the time. Muhahahahahaaa.

Tanith Sun 30-Dec-12 16:56:48

We don't get those calls any more.
We have Truecall smile smile

It asks for their names before putting them through to us (99% of them promptly hang up at that point).

We get to <ZAP!> any diehards still hanging on smile smile smile

Oh, it's a blissful feeling, I can tell you <sighs contentedly>

grimbletart Sun 30-Dec-12 17:03:03

I get these blasted "you haven't yet applied for a grant for loft insulation" calls.

No you silly twits because for years we have had loft insulation thick enough to melt a bloody iceberg and some of us pay for our stuff ourselves. Not all of us are chasing every freebie going.

Darkesteyes Sun 30-Dec-12 17:08:20

We were plagued by a company called UK Today from last January to June and we were on TPS. BT changed our number and we heard nothing for six months then 2 weeks before Christmas someone rang AGAIN. I dont know if it was UK Today again cos i was out but we have only given the new landline no to our GP surgery and my parents so i think something really fishy is going on with these phone companies.

pippinfluff Sun 30-Dec-12 17:25:05

We have had it hear too,I just hang straight up now.pain in the butt I know but I'd report them. We made a complaint but heard nothing back.

pippinfluff Sun 30-Dec-12 17:25:05

We have had it hear too,I just hang straight up now.pain in the butt I know but I'd report them. We made a complaint but heard nothing back.

thegreylady Sun 30-Dec-12 17:25:20

I get Microsoft scam quite often and just say,'You should be ashamed of yourself you silly little boy/girl'.

pippinfluff Sun 30-Dec-12 17:26:13

Here even

pippinfluff Sun 30-Dec-12 17:26:14

Here even

oldraver Sun 30-Dec-12 17:32:10

I was also told to 'go fuck yourself' by the scammers doing the PC Windows thing

TandB Sun 30-Dec-12 17:39:50

Do you think we could have a co-ordinated MN response to cold callers?

If enough of them had someone shout "Terry Wogan's Cock!" or "Never google Dragonbutter!" at them, they might start getting a bit fed up of it....

pippinfluff Sun 30-Dec-12 18:08:43

"Sorry im drinking ape's piss at the moment so I can't talk"...say it twice like this soddy mobile grr!

omgmydd1isnearly16amIoldenough Sun 30-Dec-12 18:11:05

I had the windows one twice and hung up both times. Next time the phone rang my DD2 answered and hung up then it rang again and this time my DH picked it up. An indian voice at the other end saying 'I'm going to f**k your daughter' My DH went ballistic and swore so hard down the phone I'm surprised it didn't melt. Haven't had any since!!

CrystalEclipse Sun 30-Dec-12 18:22:30

I usually play along and string the phone call out for as long as possible (15 mins is my record) when they eventually cotton on I tell them there are better ways to make a living than conning people out of their savings and ask them It they have a conscience. They usually hang up on me.

Doesn't stop the calls but I feel all high minded that they've wasted time on the phone to me as opppsed to someone who might fall for it

VicarInaTutuDrankSantasSherry Sun 30-Dec-12 18:24:13

whats Trucall tanith?

TheOriginalLadyFT Sun 30-Dec-12 18:31:24

Cold callers drive my DH to distraction, but I enjoy interacting with them. My latest is the "charging for data" one - after I've asked the caller for their name, birth place and time of birth "as I love to cast a little mental horoscope for those I'm conversing with" I then tell them I'd be happy to give them all my personal details but I will need a credit card number from them, as I charge for data

There's usually a confused silence then explanation about how I've misunderstood, to which I assure I haven't misunderstood and that as I know they will be selling my information on to every Tom, dick & harry in the western hemisphere I obviously will be making a nominal £500 charge for that info. When they get mardy, I end the conversation by saying "hmm, I'll be you're an Aries, always grumpy unreasonable types" and laugh manically them hang up grin

Just as an.aside it's worth renewing your TPS details every 3 years or so &you can do it for emails & mobiles too.

Tanith Sun 30-Dec-12 18:40:07

Vicarinatutu: it's an answerphone - sorry, on phone so can't link.

If you type truecall on Amazon, it'll show you.

They were featured on The Dragon's Den and all the Dragons were falling over each other to invest, so presumably they're fed up with telesales calls, too grin

CaHoHoHootz Sun 30-Dec-12 18:43:54

As already mentioned register with the telephone preference service. Also, report ALL unwanted calls to OFCOM. You need to fill out a short online form, it only takes a couple of minutes.
TPS and OFCOM details are here
Also follow up EVERY unwanted call (AND email AND letter) send an email to the company involved saying that you do not give them permission to send you any marketing whatsoever AND that you want all your details removed from any databases they may have. Tell them they must confirm that they have done this.

Also, get our details removed from 192.com. They get everyone's details from the electral registrar and list them online. You need to fill out this form for everyone in your household and send it in to them.

Also, remember that you must never give permission for anyone to use your details. Tick or untick those boxes!

I do all of the above and almost get no unwanted marketing. The more people that do it the better.

CaHoHoHootz Sun 30-Dec-12 18:46:57

Your not our blush

VicarInaTutuDrankSantasSherry Sun 30-Dec-12 18:46:58

ah thanks tanith! i will have a look!

Message withdrawn at poster's request.

myfirstkitchen Sun 30-Dec-12 19:29:55

I once got told to fuck off by someone at British Gas!

I said "I will. Fuck right off to the pub with my friend for lunch, enjoy the rest of your shift in the call centre"

This was me phoning to ask why no one turned up for my appointment.

Switched suppliers because of that.

Helenagrace Sun 30-Dec-12 20:07:37

I have great fun answering these calls in a serious don't-mess-with-me voice with the words "this is an MI5 secure line. We are tracing your call. Where did you obtain your number?"

They usually vacate the line promptly.

Survey calls get told that I'd be delighted to help with their survey but I do charge £100ph for my time so if they could just give me the address for my invoice...

Cue line going dead.

Furball Sun 30-Dec-12 21:10:00
Itsafreefuckingcuntry Sun 30-Dec-12 21:20:47

Furball, that was a great YouTube vid!

I too have Truecall though so don't get these annoying calls anymore!

LadyHarrietdeSpook Sun 30-Dec-12 21:38:37

Helena - I'm going to substitute CIA for that. With my accent that will really put the wind up their sales....!

Bring 'em on!

Primafacie Sun 30-Dec-12 21:44:12

Furball grin

Bumply Sun 30-Dec-12 21:53:18

I like stringing out calls from people trying to sell me conservatories.
They sound so disappointed when I inform I can sadly not be taking up their offer due to living in a 2nd floor flat.

Geekster Sun 30-Dec-12 21:55:13

The last time someone called me from 'Microsoft' I told them I hadn't got a computer was quite amusing took the wind right out of their sail. They just said ok bye and never rang back. I always say we live in rented accommodation too.

AppleOgies Sun 30-Dec-12 22:13:01

Have you ever seen that Liam on film where he is ex CIA and his daughter is kidnapped. He does this speech about hunting down the person on the phone. I'd be tempted to print that out and read it out to them.

"I don't know who you are. I don't know what you want. If you are looking for ransom, I can tell you I don't have money. But what I do have are a very particular set of skills; skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you let my daughter go now, that'll be the end of it. I will not look for you, I will not pursue you. But if you don't, I will look for you, I will find you, and I will kill you."

Okay it would need modifying a bit. But I hate these calls, and when they get aggressive (I too have been told to f**k off)... I tell them that all of my calls are recorded and that I will hand this one over to the police for investigation.

AppleOgies Sun 30-Dec-12 22:13:30

Liam Neeson not Liam on!

sarahtigh Sun 30-Dec-12 22:15:48

saying it is a listed building works well with double glazing conservatories and sky ( you need planning permission for the dish and they can't be bothered)

ask for their number and landlord or estate manager will ring you back

I am slightly deaf, but saying i did not catch that, sorry could you repeat, giving wrong answers

we do not get calls much ourselves but get calls for previous occupant who died 3 years ago aged 93, i am not convinced she was needing their services

them " can i speak to jemima puddleduck"

me " no"

them " why not when will she be back"

me "difficult to say not sure when next resurrection of the dead is due"

them " uhhhhhhhhhhhhhhhhhh!!!!! "

AppleOgies Sun 30-Dec-12 22:18:08

This reminds me of a call I get from a company that did conservatories... We lived on the 9th floor at the time!

Primafacie Sun 30-Dec-12 22:54:53

I know this is crass, but I am a tiny bit relieved (if surprised) to see how many here have also been told to fuck off by cold callers. When I first posted I tought it was very unusual, hence the exclamation marks. I see now that it's actually quite common. Which doesn't make it more acceptable - but at least I'm not alone in my predicament.

I'm making notes of all your helpful suggestions for dealing with, and preventing, such calls. I quite like the LN's speech, but call me a whimp am a bit weary of issuing death threats wink

Primafacie Sun 30-Dec-12 22:56:19

I know this is crass, but I am a tiny bit relieved (if surprised) to see how many here have also been told to fuck off by cold callers. When I first posted I tought it was very unusual, hence the exclamation marks. I see now that it's actually quite common. Which doesn't make it more acceptable - but at least I'm not alone in my predicament.

I'm making notes of all your helpful suggestions for dealing with, and preventing, such calls. I quite like the LN's speech, but call me a whimp am a bit weary of issuing death threats wink

Primafacie Sun 30-Dec-12 22:57:02

Oops, apologies, not sure what happened here

AppleOgies Sun 30-Dec-12 23:11:39

I obviously wouldn't issue a death threat... But something along those lines. I quite like another poster's suggestion .

'This is a secure MI5 line, we are tracing and recording your call. How did you get this number?!'

Hee Hee!

IslaMann Sun 30-Dec-12 23:35:16

My dad always answers the phone with "hello". Once he realises its a cold call he says, "you've come through to the control room, putting you through to the Chief Inspector now"grin

whathasthecatdonenow Sun 30-Dec-12 23:39:34

I got a call from one of those debt management companies saying that my details had been passed onto them because I was struggling with debt. I don't do debt, other than my mortgage, and told him so. I asked to be taken off his caller list. He called me a liar and said that everyone had debt and I was obviously in denial! I asked to be put through to his supervisor and got told to fuck off. Perhaps it is now in the training scheme for call centre staff.

PenguinBear Sun 30-Dec-12 23:55:56

I always tell them I am a food takeaway shop and insist they give Me their order. They hang up quickly and it's great fun! Even the dc do it now blush

Permanentlyexhausted Mon 31-Dec-12 00:08:36

Press a few numbers on your keypad whilst they are on the phone and then say "Officer, this is the nuisance call I have reported".

The only calls we ever get are those recorded ones telling us they have a very urgent message about PPI. I never get real people phoning us at home, even though we've never done the TPS thing.

I once had someone from a PPI claimback firm call me on my mobile at work. He refused to believe I had no debt, no credit cards, nothing. After he'd refused to believe me a couple of times I said "Look, you moron, you might be stupid enough to spend money you don't have but I'm not. Remove my details from your database and DON'T EVER call me again. DO NOT EVER call this number again." I hung up and turned round to see everyone in the office sniggering at their desks. Seemed to do the trick though!

RailRoaded Mon 31-Dec-12 00:17:17

OP

I googled and there is a company that has accident helpline as their website but also refers to Accident Compensation Helpline. Not sure if this is the same company as they claim they never cold call. I've copied and pasted from the contact us page.

If this is the company or you track down the right one you can complain in writing and ask for a payment for your distress (at the cold calling and swearing) and inconvenience (being intruded on at home and then being forced to complain to them - £50 to £100 would seem fair.

Claims management companies are regulated by the Ministry of Justice who pay be interested to hear of the tactics employed.

Head Office:

Suite 210 Queens House, Queen Street, Barnstaple, EX32 8HJ

Registered Office:

69 High Street, Bideford, EX39 2AT
Company registered in England and Wales No 5311328

Email: enquiries@accident-helpline.uk.com

Please send marketing enquiries to: marketing@accident-helpline.uk.com

Accident Compensation Helpline is committed to providing the highest standards of service at all times, but if you are not happy with our service we would like you to let us know about your concerns, please see our Complaints Procedure.

Accident Compensation Helpline does not do cold calling under any circumstance.

Primafacie Fri 12-Jul-13 21:29:58

Update - I can report that Accidents Helpline are still calling us all the time, and no amount of pleading, humour or stern warnings will convince them to delete our number from their list as we DON'T HAVE A CAR. I had one more guy hanging up on me recently, and another one telling me that I shouldn't complain as they are "just doing their job". I replied "really? So the 'Fuck You' bit, is that part of your script?" hmm

And yet they keep calling, so I've come here for a refresher on your techniques. There are so gems here - I may print this thread and keep by the phone grin

purplemurple1 Fri 12-Jul-13 22:07:35

My grandad use to keep them on the phone and try to sell them things from his house (plants normally), he always found it funny when they are trying to get off the phone and trying to explain why they don't want to buy anything.

Jestrin Fri 12-Jul-13 22:14:29

TPS does not stop all calls. I asked BT and even they said that they can't 'stop' overseas calls. I have TPS and I am still getting bloomin' cold calls day in, day out.

SuffolkNWhat Fri 12-Jul-13 22:20:24

Message withdrawn at poster's request.

YouTheCat Fri 12-Jul-13 22:34:41

Answer them with 'Hello, fraud squad' and see how fast they hang up. grin

Whothefuckfarted Sat 13-Jul-13 20:50:20

I always say REALLY enthusiastically, "Oh yes! I have been looking at getting whatever they are selling hold on one second I just need to shut the dog in the kitchen"

Then I just leave the phone on the side and every now and then go back to it and say "Sorry about that, are you still there? Oh.. hold on one second I need to bla bla bla"

I carry on like that till they're gone. grin

Wbdn28 Sat 13-Jul-13 21:04:46

I'm always tempted to tell the double-glazing ones that we have no windows grin

BreadNameBread Sat 13-Jul-13 21:08:49

Did you do the things suggested down thread? Remove your details from 192.com etc
Also call them on 01536 486218 (this is a Kettering, UK, dialling code which is where the company is based) and tell them to remove ALL your details from ALL their databases and inform them that they do not have your permission to call you. Insist that they confirm that they have done so.
I got this number from the privacy part of their website.

You have to be proactive about nuisance calls. I follow up any I recieve and now I barely get any. It seems a bit OTT but it works.

DingbatsFur Sat 13-Jul-13 21:54:45

I had a call from a company claiming to be the TPS but they wanted my debit card details. Total scammers, the TPS is free.

MrsWinn Wed 12-Nov-14 13:28:16

I just got one of these - supposedly from Accident Helpline, but know from searching the web that they are NOT from Accident helpline, as they don't cold call. I told the 'foreign' chap that I knew they weren't from accident helpline as they didn't cold call and he just hung up.
Constantly getting the ones from the Microsoft scam, unfortunately TPS cannot do anything about these calls as they originate from outside UK. I am looking into getting a phone that does not allow calls from withheld numbers (which these all are).

pharmgirl Wed 12-Nov-14 13:58:01

get Caller ID and don't pick up from any number you do not recognise. Also, if the call is from a "number witheld" phone, then the caller ID will say so. It's really simple and has made life a lot easier--I work from home and the calls used to drive me mad.

Castlemilk Wed 12-Nov-14 14:04:04

I heard a really funny response the other day. My friend's sister (she has been getting very annoyed by the volume of calls). They started the spiel and asked her for name or whatever - she responded 'Ooooooooooo'. (in woo voice not sexy voice). Then to every attempt to get her to tell them anything she varied between 'Oooooooo' 'Eeeeeeeee' 'Whaaaaaaaa' 'Ammmmmmm' and similar. They eventually hung up, no swearing, think they thought it simply wasn't worth it - I don't think they were sure they were even through to a human being.

It sounded so funny when she told it. I can see now her sitting patiently trying not to laugh going 'Oooooooooooo' down the phone.

Castlemilk Wed 12-Nov-14 14:05:22

Yup pharm, if I don't recognise a number on my mobile - I never answer. Never. Never have. I rarely get selling calls...Don't know whether this helps, that they ring so often and genuinely remove your number from the list if there is NEVER an answer.

somewheresomehow Wed 12-Nov-14 16:17:39

name and shame and report to ofcom

windchime Wed 12-Nov-14 16:18:11

I have stopped answering my home phone and just wait for messages. Scammers and cold callers don't usually leave one smile

MrSheen Wed 12-Nov-14 16:21:36

I had rape threats when I said I didn't want to upgrade my mobile. Tossers. Haven't answered the house phone to unknown numbers for about 2 years.

Greyhound Wed 12-Nov-14 16:26:31

Similar thing happened to me with a British Gas person trying to sell me something. I told him, politely, that I didn't require the item and he got very rude indeed. I was having a bad day anyway, and it really upset me. I told him that he was being very rude and would report him. I did report him and got a letter back apologising for this man's behaviour and was told he was being 'retrained' - hope he got fired.

ProfYaffle Wed 12-Nov-14 16:27:35

I've found that if you ask for the name of the company, some of them (not all) get twitchy and know they're about to be reported to TPS so they back off and don't call any more.

I now only have one repeated call, I think it's from one company pretending to be others, they all have vague names like Government Awareness Service ("I'm aware of the Government thank you", "No you're not!") or the Insulation Information Centre. Tbh it's pointless engaging, I just terminate the call as soon as I realise.

Similarly on my mobile I just don't answer numbers I don't recognise.

furcoatbigknickers Wed 12-Nov-14 16:29:29

Have you named and shamed? If not please do.

I done a high pitched squeal done the phone it bloody worked because my house phone rarely rings now whereas before it was several times again.

The nice approach, the hanging up, the angry approach failed.

It's bit like when sky and all those other companies hound you in street I just tell them I live in a tent, they have no come back to that.

Trollsworth Wed 12-Nov-14 16:37:17

Put a child on the phone. I don't mean an assertive fifteen year old, I mean a child who is still in nappies.

ProfYaffle Wed 12-Nov-14 16:37:59

Have I named and shamed to the TPS? No, but I did intend to. I found that the more 'legit' companies realised what I was doing, most of them asked "Are you going to report us to the TPS?" and then there were no more repeat calls.

Now I'm just down to the ones who announce their made up name from the get go. There's no point reporting because it doesn't actually exist and TPS can't do anything anyway.

Muddledupme Wed 12-Nov-14 17:09:14

I'm not sure if this has been suggested but I always say " I have to inform you that all my calls are recorded for monitoring purposes" it instantly ends that call and prevents any further ones.

PongPongPlease Wed 12-Nov-14 18:12:33

Bumply DH once did that with a conservatory cold call. He went as far as setting up the appointment, then when the time came for the address and the caller was counting his commission, he gave the local high rise tower block and instructions for which lift to use grin

PongPongPlease Wed 12-Nov-14 18:14:05

Oops, somewhat of a zombie thread blush

NetballHoop Wed 12-Nov-14 18:56:05

I've just had an idea.

Has anyone tried asking them for a number to call then back on? You could sound all interested then say you have to pop out but will call then back.

Once you've got a few numbers all you need to do when you get a call is to ask then to call you back in 10 minutes and give them the other scammer's number.

We could even share a list of numbers here.

FishesTit Wed 12-Nov-14 19:07:05

We bought the BT call blocking phone about a year ago and have only managed to let one spam call slip through. Bloody godsend our house is now very peaceful!

daisychain01 Wed 12-Nov-14 19:16:36

This is a great thread!

We have started to research into the legal situation on nuisance calls and found out that the company that keeps ringing us up many times a week has already been fined a 6 figure sum for invasion of privacy and malpractice. I will have to find out the name of the company, it's on the BBC website. Also the regulatory body where to direct complaints. You need to make sure you get them to tell you their company name, before you tell them to f-off!

The mistake we made was to select a "recycled" phone number from our service provider because it was a more memorable number than the pristine number they wanted to give us. Unfortunately the number is still associated with the previous owners who must have had a load of loans, because we get hounded by PPI Claims companies etc. Telephone numbers end up on massive marketing databases that are sold to off-shore service provider. It's a losing battle sad

Hateful people! I used to think "poor people, they have to make a living". Now I just think they are evil, hard-faced abusers of our phone number, invading our privacy. angry

Gruntfuttock Wed 12-Nov-14 19:23:44

Why do people keep bumping zombie threads? confused

BoreOfWhabylon Wed 12-Nov-14 19:26:52

I've had the Windows PC scam calls a few times. I usually tell them I know it is a scam and they should be ashamed of themselves, then hang up.

Last time, he rang back and called me a cunt shock

Gruntfuttock Wed 12-Nov-14 19:41:14

We've been registered with the TPS for ages, but have been getting so many calls from overseas that we just leave them all for the answerphone now. We always dial 1471 afterwards to make sure it wasn't anyone we know, as a lot of people don't like answerphones, and on the rare occasions there is a phone number I check it on whocallsme.com.

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