to keep these boots?

(109 Posts)
cat811 Thu 29-Nov-12 20:39:29

I think I probably am, but wanted to be persuaded otherwise...!

I ordered a pair of boots from Amazon on Sat, and joined the Prime thing to get them delivered on Mon (as it was the only day I could guarantee being in all day) I waited all day and they never appeared...I spoke to someone that evening who had no explanation and didn't seem bothered, but eventually told me they'd tried to deliver but I'd been out. I checked on the tracking system (which had been blank all day) which suddenly said they'd tried to deliver at 1pm and had left a calling card. I was standing at my front door from 12.50 to 1.10 talking to someone, so this was impossible!
No real apology but they guaranteed the boots would be delivered on Tues, and could be left with a neighbour as I was at work. Cue another day of boots not coming. Spoke to them again Tues evening - they eventually apologised (Amazon tracking said boots had been delivered, but delivery system's said they were still in depot from Monday waiting for me to contact them via calling card...confused) and said they would send out a new pair Express on Wed so I would have them by lunchtime. Got an email 2 hours later saying there were none left in stock so they would refund me (though when I looked on Amazon I could still click to buy a new pair!)

I gave up...and then this afternoon they were sitting on my doorstep waiting for me! Refund has come through from Amazon now - their refund email did say at the very bottom that if boots did end up coming to make sure I sent them back, or contacted them so they could take the payment again.....I can't just keep the boots and keep quiet can I? blush Not entirely sure I love them enough to pay the extortionate amount they cost - but part of me also wonders if it will be as much of a huge hassle to return them as it was to get them...

Tell me I'm BU to consider keeping them and keeping quiet...

cat811 Thu 29-Nov-12 20:39:49

Sorry for the essay - hadn't realised how much I needed to vent!!

StickEmUp Thu 29-Nov-12 20:40:54

Only if you don't wear them for a year in case you get found out.

aPirateInaPearTree Thu 29-Nov-12 20:42:18

ooh difficult. i'd be worried that it would get back to them that they had now been delivered iyswim.

Fakebook Thu 29-Nov-12 20:43:09

Hmm. So you'll get boots for free? I don't think my conscience would let me do that. Even if you did, I don't think you'll be found out, but it is stealing.

quoteunquote Thu 29-Nov-12 20:44:44

Just let them know via email,they have finally made it to you after lots of stress and inconvenience, and ask how much they would like to be reimbursed.

with any luck they will not ask for the full amount.

maddening Thu 29-Nov-12 20:45:20

While they faffed you around keeping the boots would be stealing especially as they advised you that if they turned up to send them back.

If you still wanted the boots I would be tempted to ask that they charge you less than the original price and did not charge you p&p so effectively discounting by way of apology for the issues you have faced.

lovelyladuree Thu 29-Nov-12 20:45:33

Keep the fecking boots. You didn't sign for them. Some delivery wanker left them on your doorstep and someone stole them. End of.

Joolsy Thu 29-Nov-12 20:45:45

I'd probably send them back but not before I'd asked for some sort of compensation for waiting in all day & them lying by sayig they'd tried to deliver them when they hadn't.

Signet2012 Thu 29-Nov-12 20:50:11

I had a similar issue and kept the item except my stuff did get delivered when df was here (it was a book for dh). He put it on top of the kitchen cupboard and made mental note to tell me. I realised a week later it hadn't come so emailed. Got another sent out. Gave it to dh for Christmas. Feb was up on counters looking in top of kitchen cupboard for stashed sweeties. Found box thought I hasn't gave it to dh. Gave it to dh. Realised we had two but couldn't work it out. Mentioned to dad who gasped and put his hand over his mouth.

Didn't dare report to amazon as thought it might look incredibly dodgy seen as I'd had it for three months!

apostropheuse Thu 29-Nov-12 20:52:20

You would be very unreasonable to steal the boots.

Tamisara Thu 29-Nov-12 20:52:39

Amazon actually have 6 years to pursue payment. Though if you didn't sign, then there is no proof of delivery.

cat811 Thu 29-Nov-12 20:54:03

Hmmm. They did not seem to be budging on any kind of compensation, or discount (which I tried when I thought the boots had been re-ordered for me) - I made it clear that I was v disappointed, they were unreliable, I'd stayed in all day etc etc, but they had no interest in reducing the full amount then.
Think I am going to have the send them back....I'm sure they wouldn't know, as the case was closed as far as they were concerned (they didn't seem concerned about where the boots had got to when they were 'lost') but it doesn't reduce the 'stealing'ness of it does it? blush

Maybe they will tell me not to bother sending them back....[hopeful]!

Thanks for replies smile

cat811 Thu 29-Nov-12 20:57:54

Does anyone know if I can demand that that they actually collect it from me (ie courier) rather than me having to take it to a post office? Or can they dictate how I get it returned?

kitsmummy Thu 29-Nov-12 20:59:13

God I'd keep them and I wouldn't feel in the slightest bit bad about doing it!

dexter73 Thu 29-Nov-12 21:02:01

The only thing about demanding a courier pick them up is that you will have to wait in for the courier to arrive (or not!). Do you like the boots? Would you have kept them if they hadn't cocked up the delivery? If you like them and want to keep them then you do need to pay for them.

CajaDeLaMemoria Thu 29-Nov-12 21:03:18

They will know.

My MIL got a DVD set in the same way. It was a Christmas present, and amazon failed to deliver twice before apologising and refunding. Then it turned up on the doorstep. She tried to call twice but couldn't get through, so she forgot about it.

They emailed her 9 months later saying they would take the money. She didn't remember getting it so told them that, v they sent reports from the co showing the parcel being signed out. Nothing proving delivery, but they were quite cocky. She did enquire about a refund but was told it was too late.

She did pay but it was so stressful, and only over £15. I wouldn't risk it.

Keep them.

Consider it compensation for their crap service.

The exact same thing happened to me with Barratts. I kept them.

They never followed it up. £150 boots I still wear 7 years later!

toofattorun Thu 29-Nov-12 21:07:58

That happened to me with a mobile phone worth £90.00 with Amazon.
When it finally turned up, I called to let them know.
I couldn't live with the worry of them finding out.

WellingtonBoot Thu 29-Nov-12 21:08:53

Obviously you send Amazon an e-mail saying they have been dispatched. Wait a couple of days & send another one saying that the courier tried to deliver them at 1.00pm but there was no-one in.
Would they care to ring you to arrange another delivery time?
;-)

MunchMunch Thu 29-Nov-12 21:11:26

I'd keep them tbh. Luckily it was you who found them and not the local toe rag then you would of had no clue they were delivered and what if amazon pursued you for the money then?

SwedishEdith Thu 29-Nov-12 21:22:07

What would you get for them on Ebay?

KenLeeeeeee Thu 29-Nov-12 21:23:52

Honestly? I'd keep them almost without a second thought.

<bad person>

trumpalot Thu 29-Nov-12 21:28:12

i would take it as karma.. an early xmas pressie. they have no proof that they were delivered or that someone could have taken them before you got home and you would be none the wiser !

fedupandtired Thu 29-Nov-12 21:37:31

Yes you can insist they arrange a courier at your convenience. After researching the legalities myself of a similar situation (the company sent my order out twice) I e-mailed the company and told them when the parcel would be available for collection and they arranged it. Zero hassle for me.

cat811 Thu 29-Nov-12 21:44:53

Thanks fedup - so maybe if I insist they send a courier they will decide not to bother...? clutching at straws

I do like them, but they are ever so slightly too big - if I hadn't had all this faff and it had all gone through normally, i'd probably have swapped them for the size below - they are still wearable though (but only if free!)

Shutupanddrive Thu 29-Nov-12 21:49:08

Bet you keep them (I would) blush

PropertyNightmare Thu 29-Nov-12 21:59:09

Another one who would keep them.....

TheSecondComing Thu 29-Nov-12 22:01:24

Message withdrawn at poster's request.

ilovesooty Thu 29-Nov-12 22:01:45

I can't believe the number of people who say they'd keep them.

I think they should compensate you though. You could have lost a day's pay/annual leave waiting in for the delivery.

TheSecondComing Thu 29-Nov-12 22:03:39

Message withdrawn at poster's request.

milkysmum Thu 29-Nov-12 22:04:08

I'd keep them and denie ever getting them if amazon get onto you

PrincessSymbian Thu 29-Nov-12 23:43:56

We really should all be boycotting amazon anyway...how dare they not pay their taxes!

YesIamYourSisterInLaw Thu 29-Nov-12 23:49:08

so maybe if I insist they send a courier they will decide not to bother...? clutching at straws

But you know they will, just keep them and save yourself the agro grin

NoisyDay Thu 29-Nov-12 23:51:00

I also say keep them-let us know I you do!

MakeItALarge Fri 30-Nov-12 01:18:19

Keep them.

Its not stealing, its compensation for shit service grin

HollaAtMeBaby Fri 30-Nov-12 01:39:16

Keep them. Amazon don't pay tax in the UK and I'm guessing you do. The boots will go a very small way to redressing the balance.

Loveweekends10 Fri 30-Nov-12 01:40:37

I would have no guilty conscience at all. This is Amazon after all who recently had to appear in front of the commons select committee to explain how they are managing to evade paying the uk tax.

Keep the boots. Regard it as compensation for completely shoddy service.

Alibabaandthe40nappies Fri 30-Nov-12 01:54:20

I would keep them. If delivery companies leave parcels on doorsteps things get stolen.

EuroShopperEnergyDrink Fri 30-Nov-12 03:12:33

I would, but I'm morally bankrupt

BiteTheTopsOffIcedGems Fri 30-Nov-12 04:23:50

Keep them.

Did a neighbour sign for them and leave them on the step?

Persionally I would wait to see if they notice

Fairylea Fri 30-Nov-12 05:14:21

I'd keep them. They were left on your doorstep. Anyone could have pinched them. Not your fault.

I did the same thing with a parcel I ordered from Boden. They sent £140 worth of stuff by yodel who then dumped it on my doorstep without a signature or whatever, in plain view of the busy main road.

I was so angry I rang them up and said that although the tracking website said it had been delivered I hadn't received it. They then refunded me and I kept the items. Serves them right.

Naughty but tough. They shouldn't have left it on the doorstep.

BinksToEnlightenment Fri 30-Nov-12 05:21:40

I would keep them. If you've been refunded, the case is closed.

LifeIsBetterInFlipFlops Fri 30-Nov-12 05:24:52

I wouldn't keep them, it is stealing.

Inertia Fri 30-Nov-12 07:05:51

Email them and say their courier can collect.

Wouldn't bother waiting in all day for them though, give them a specific time on a specific day when you'd be in anyway.

I wouldn't just keep them.

Keep them! I would, and have in similar circumstances.

AntsMarching Fri 30-Nov-12 08:10:03

We had this once. DH ordered an expensive coffee machine, direct from the company. Week or so went by and he followed up to see where it was, told it'd been delivered. More chasing, found it'd went to a neighbour's house.

The company asked him to collect from neighbour. He tried for three days, no one answered, then called company back and said it wasn't his fault they'd delivered to the wrong address and to send him a new one.

A new one arrived and the next day the neighbours brought over the original. They'd been on holiday which is why they hadn't answered the door. DH phoned the company and said he now had them both and did they want to arrange to pick one up. They said yes and then did nothing. Figured after five months they weren't going to come get it.

Long story to say I think you should tell them you have the item and they can collect it, but the onus is on them to collect at a time convenient for you. You've been messed around enough.

valiumredhead Fri 30-Nov-12 08:28:44

I would keep them as well and I don't know anyone in RL who wouldn't tbh grin

whois Fri 30-Nov-12 08:31:48

They were left sitting on your doorstep? So the delivery company can't prove that they actually got delivered. Could easily have been nicked by a passer by so you won't get 'found out'.

Up to you and what your moral code allows you to do :-)

whois Fri 30-Nov-12 08:35:04

I would keep them as well and I don't know anyone in RL who wouldn't tbh

Yeah... Tend to agree with that!

FYI I had a similar instance with amazon and yodel. Lower value but said it had been attempted to deliver (they hadn't) then a card saying it had been left in a safe place. There is no safe place (block of flats onto main road!) and there was no parcel. Phones amazon and got a refund. About 10 days later the parcel turned up battered and wet. I kept it.

I couldnt't keep them, not without at least paying a good chunk of the cost to a charity. Mind you, I was almost home when I realised that I'd left with a top that was £4 in the sale that I hadn't paid for, so I walked back to M&S to pay for it. blush

I just know that everytime I wore them, I'd know they were stolen. sad

valiumredhead Fri 30-Nov-12 08:51:06

Ha ha ha giving money to charity doesn't make it right grin

ForFoxsGlacierMints Fri 30-Nov-12 08:57:33

Not, not, mine; Not,not,mine!

Kalisi Fri 30-Nov-12 09:06:03

I would absolutely keep them. And sleep like a baby too! grin

cat811 Fri 30-Nov-12 09:08:48

Aaaaggghh-there weren't meant to be so many of you telling me to keep them! I wanted to be told off so that I didn't think I had any choice but to send them back! Think I'll go with the courier option, but with a very specific time window...grin

Cortana Fri 30-Nov-12 09:20:14

I would keep them and feel no remorse.

If a product has so little value to a company to where they will leave it on someone's doorstep, no signature or proof of receipt, I wouldn't keep myself awake over their financial loss.

<bad person>

I'd keep them.

and if amazon queried it I'd tell them someone else must have took them if they were left on the step.

I don't believe in hell so can't go there.

MrsReiver Fri 30-Nov-12 09:40:24

I had something similar with a tshirt for DH, t shirt never arrived, I chased them up, they apologised and sent another one. I ended up with two tees. I emailed telling them I'd be returning one of them and they told me to keep it.

You never know, if you're honest you might just get a pair of (guilt) free boots, I certainly couldn't keep them.

I'd keep them. I ordered a new dress for my birthday off an online fashion retailer that shall not be named. It never turned up although they told me over and over that it had. I tried all houses in the terrace (8 of them) and the pub across the street but no luck. They eventually refunded me. About 3 weeks later I had to nip into my letting office at the end of the street (was in a student house at the time) to pay rent, and the women said, "oh you're from 33, there's a package here for you", cue confused look from me. Turned out to be the dress! I kept it on sheer principle that if you employ someone stupid enough to leave a package at the wrong address THAT ISN'T EVEN A HOUSE (I got no calling card) and expect the lazy fuckers that work in a student letting agency to deliver it 20 yards down the street then you are not going to miss 40 quid from me.

Definitively keep them OP.

Or you can definitely keep them GOD THUMBS

FeckOffCup Fri 30-Nov-12 09:54:50

I would probably keep them, not your fault if people in their company can't do their jobs properly. Although I would be worried about getting found out later and charged for them. Not the same thing but I was in my local supermarket a while ago for a few bits of shopping including a pack of nappies and the cashier was more interested in talking to her colleague than concentrating on scanning the shopping, she didn't put the nappies through the till before she put them in the bag but I kept schtum and paid for the other shopping and left.

HoneyDragon Fri 30-Nov-12 09:58:49

I wouldn't. I'd be too pissed off to keep them and let them know.

And no amazon don't may corporation tax. But unlike Starbucks Amazon are cheap, so there's not going to be a boycott - people think with their pockets.

It's stealing. If you feel comfortable with it keep them.

RooneyMara Fri 30-Nov-12 10:05:02

This is tricky...I wouldn't feel right keeping them, but equally I wouldn't want to pay to return them after wasting so much timewith no apology and being lied to about the delivery.

It wasn't citylink I suppose? I had this a few weeks ago when they were supposed to collect a huge parcel from me - I was in all day, they didn't show. Called and was told the delivery driver hadn't done his job properly, they'd rebook for the next day.
Next day same thing - no one even tried to collect. Rang again, same thing again.
Third booking and third day, also wasted - this time when I called, around 5pm, she said well I'll tell you what, he won't be collecting it today...then she disappeared and came back and said, he says he tried to collect it around lunchtime, but no one was in (I was in - parcel was also on doorstep, just in case I was out in the back garden etc) and that they had emailed to say they had tried to collect it. Bollocks, that was so untrue!

I cancelled it and got Parcelforce instead. These people will lie, I'm sure of it, they had collected the previous week so it wasn't like they didn't know where my house was.

I just refuse to use them any more.

I've know someone who has done it <shifty eyes...>
Delivery man put item in the bin when no answer at door. Person complained they hadnt received item, amazon sent another, few days later package was found in bin.

As an alternative, could you just e-mail them, say they've arrived and pay for them? surely the only options aren't keep the boots for free or send them back. don't you actually still need a pair of boots?

I had something similar where I ordered a book from America and it took ages to arrive. In the meantime, I'd given up waiting and been refunded by the company. As I still wanted the item when it finally arrived, I e-mailed them and paid for the item again. It didn't occur to me to just keep it for free - they had sent me an item to purchase and I needed to pay for it.

I'd probably keep them, but I am morally dubious.

openerofjars Fri 30-Nov-12 12:23:06

Tell them they can have them back when they start paying tax...

TartyMcTart Fri 30-Nov-12 12:24:05

A couple of weeks ago my mum had a delivery left in her wheelie bin when they were away (as agreed with the store). She got back from holiday and excitedlylooked in said bin for the clothes but there wasn't anything there. A few phone calls later and the company apologised profusely and resent the item.

A few days later she found out that the neighbour across the raod had kindly wheeled the bin out to by emptied and the brand new clothes had gone straight into the recycling truck...

BigusBumus Fri 30-Nov-12 12:28:33

I'd keep them in a heartbeat.

cat811 Fri 30-Nov-12 13:20:55

I know fire - it's only because as I said they're not entirely perfect (if I hadn't had all this fuss I would probably have swapped them for a different size to see if the fit was a bit better) so i don't want to pay a lot of money for something that's not exactly right (though they are wearable and I could survive with them).
Which probably means I don't need to be keeping them at all....grin

HaudYerWheeshtFannyBaws Fri 30-Nov-12 14:52:12

I'd keep them. Too much faff in getting them sent back

sixlostmonkeys Fri 30-Nov-12 15:38:49

As a wise old crook used to say to me - if you are going to steal something make sure it's worth millions: very embarrassing getting caught for stealing a tin of beans.

Email them and ask them to collect them from your house. the ball is in their court then.

Keep them! It's not as if Amazon can't afford it

Gillyweed001 Fri 30-Nov-12 16:00:32

On a separate note, not sure if you know that the Amazon Prime takes a monthly payment from you after the first month, which is free?

diddl Fri 30-Nov-12 16:02:51

I don´t think I´d feel comfortable keeping them especially if they don´t fit properly but I´d be so pissed off at them saying that they delivered at a time that I know I was there that I probably would keep them.

And feel a bit guilty every time I wore them.

HoneyDragon Fri 30-Nov-12 16:07:21

you can cancel the auto renew so it doesn't Gillyweed.

Well I have been a good girl today. Audible messed up my payments and took two extra and tried top fix it and over credited my account.

The fuck up was massively in my favour. Only over charged by £3.99 but got credits for £75.00s worth of audio books. But I called them to correct it and thy were lovely and very grateful.

CajaDeLaMemoria Fri 30-Nov-12 16:08:49

I couldn't keep them. I'd feel like a thief every time I wore them.

I would email them and explain my displeasure and frustration, and let them know that the boots are not a great fit and not great quality, especially after being left on the doorstep. And then suggest a discount for the inconvenience, or they will be available for collection between 5 and 7pm on Tuesday.

I can't believe all the people who are saying keep them. It is really surprising to me.

I don't think it is unreasonable though to specify being available at an obnoxious time... say after 7pm on weekends... for courier pickup as you have already been inconvenienced enough.

Gillyweed001 Fri 30-Nov-12 16:19:34

Didn't know that Honey dragon, thanks!

HoneyDragon Fri 30-Nov-12 19:57:21

Yes go in to you accounts, then into prime and you can cancel the auto renewal.

tiggytape Fri 30-Nov-12 22:33:15

I was so angry I rang them up and said that although the tracking website said it had been delivered I hadn't received it. They then refunded me and I kept the items. Serves them right.

I am really surprised at the number of people who would keep a duplicate or actively lie about a delivery not being received. It is stealing even if you feel pissed off.
This is why it takes so bloody long to ever get compensation from Royal Mail for things that genuinely don't turn up. They must know that loads of people lie and that's why they make you wait 3 weeks and send receipts etc.

HoneyDragon Fri 30-Nov-12 22:42:05

Yup. I returned my mobile phone today. As it had a couple of issues. I can't place an order for the new one until they have received the faulty one. Checked it was sold by them and that everything is in the box.

Also I was advised to get proof of postage as "they can go missing before they get to us".

All because they have been ripped off that many times before.

tazzle22 Fri 30-Nov-12 22:51:57

I too am seriously shocked on this thread and the one about the gas card where the buyer was given double the amount she paid for. So many people willing to profit from errors by others / steal.

I wonder how all these people would feel if the boot were on the other foot (pun intended !) and they made a mistake which left them out of pocket when someone else refused to return and item or to pay for it. I am sure there would be outrage !!!

If people are not returning items out of "principle" re the alleged ethics of the company then why the heck buy from it in the first place ??????

Also the big companies dont lose out ....... they put the prices up for everyone else that shops there ........ so we ALL end up paying for things like the lost boots !!!! and / or , as said above, face an inquisition when items genuinely lost because the companies know that situations like this exist.

angry ... its just like shoplifters excusing it because the shop is a faceless biggie.......nope, its passed on !

doorbellringer Fri 30-Nov-12 22:53:01

Sorry but I'd keep them and if there was any follow up I'd deny until blue in the face. But I'd be extra sneaky and send amazon customer service and ranting email right now to say how disgusted you were at their inability to get the boots to you in the first place as an ass covering exercise. but then I love a good corporate fight me!

ilovesooty Sat 01-Dec-12 01:03:09

I'm glad I'm not the only one to be surprised by how many people are prepared to justify dishonest behaviour.

I'm just imagining the following scenario:

Out with child shopping. You meet someone you haven't seen for a while.
Friend: "Oh, I like your boots"
You: "Thanks. I got them from Amazon"
Child: "Yes, they're the ones Mummy kept and didn't pay for..."

I wonder how many of you would feel embarrassed?

StaceeJaxx Sat 01-Dec-12 01:05:33

Meh, I'd keep them, tell yourself you're getting your own back on them for not paying any tax. wink

DSD ordered a pair of Hunter's wellies from Amazon back in the summer for a festival she was going too. She got messed around like no-one's business about delivery. Eventually 3 weeks later they finally showed up the day before she was going to the festival. Then a week later, another pair turned up from Amazon that were the replacement, we never signed for them, they were left with a neighbour. She kept both pairs, they haven't sent the bailiffs in yet. grin

WandaDoff Sat 01-Dec-12 01:12:15

My answer on this is the same as the gas card thread.

Keep it. I would.

Cahoootz Sat 01-Dec-12 01:55:40

You should not steal keep the boots. It is no problem to return them really is it?
If you want to ak for some compensation or a reduced price then do so. There is nothing wrong with that.
Otherwise you are stealing.

If people are not returning items out of "principle" re the alleged ethics of the company then why the heck buy from it in the first place ??????

Sounds like an excuse to me.

I wonder if Sainsbury's did something that was terrible customer service you would feel justified lifting something off the shelf to 'compensate' yourself?

It is the same thing.

Cahoootz Sat 01-Dec-12 01:59:37

You can't be all judgey about Amazon not paying tax after buying something from them confused

TheCatInTheHairnet Sat 01-Dec-12 02:29:02

I'd keep them and I consider myself to have bloody good morals! Obviously, if I got to the pearly gates and was refused because I had "stolen" a pair of boots from a corporate giant, I would feel a bit shitty. But then, I'd also feel a bit shitty that the "great and good God" turned me down for something so bloody stupid!!

twofingerstoGideon Sat 01-Dec-12 09:00:28

OP, if you're happy to steal something, nothing anyone writes on here will make a difference.
Would you walk in and steal something from Boots (another company that doesn't pay the tax it should) and justify it by saying you don't like their morals, or because you didn't get good service?
I can't believe how many people are condoning stealing. For me, there are no 'grey areas', stealing is stealing - whether it's from your neighbour's house (and how many of you would do that?!) or from a company...

I would agree, however, that they should pick up at your convenience.

LilyVonSchtupp Sat 01-Dec-12 09:20:20

Amazon's tax position is perfectly legal but taking boots without paying for them is not. Are you happy to take that risk?

TwitchyTail Sat 01-Dec-12 09:38:40

I would not keep them. It is just plain dishonest. And makes life harder for people who genuinely have deliveries that are lost or stolen.

Maybe I have weirdly honest friends, but I really don't think most people I know in real life would keep an item without having paid for it.

I would complain about the rubbish service however, and ask for some compensation. In my experience Amazon tend to be good about this and I'd imagine a £10 gift voucher might be in order. But you can't use rubbish service to justify dishonesty.

Overcooked Sat 01-Dec-12 09:43:41

I had this with a clock, asked the company to come and pick it up - they never did so i got to keep it, if they come (now five years down the line) I will take it off the wall for them. The boots however may not be in a usable condition after five years.

tiggytape Sat 01-Dec-12 10:31:50

See - that's O.K overcooked. Making the item available for collection is fine.
I agree with the OP that she's had bad service so why should she have to rewrap and repack the boots, make a special trip to the Post Office, do the paperwork and pay parking and petrol to send them back when it is Amazon's fault in the first place.

She should tell them she has a duplicate pair which will be available for collection next Saturday and if they want to send a courier for them, they can.

What is not O.K, however you dress it up or try to justify it, is to keep them without saying anything because it is the same as shop lifting or any other form of theft. If you object to Amazon's tax position - don't order from them in the first place. And don't kid yourself that nobody loses out. Not only do prices reflect this but, anyone who has ever had a parcel genuinely go missing will know how awful some companies are about refunds because they just assume everybody is a liar and a thief.

cat811 Sat 01-Dec-12 10:42:08

I didn't say I was happy to steal twofingers, just that I was tempted to - I did say above several times (apart from in the initial post) that I wasn't going to keep them - I just wanted to be told by lots of people that that was the right thing to totally take the temptation away! grin
I've tried them on again and they definitely are too big, so I've emailed Amazon and told them they can pick them up...watch this space to see what happens!

TwitchyTail Sat 01-Dec-12 10:51:07

Glad to see your update, cat811! smile It is the right thing to do.

I agree that you don't need to run around in circles trying to return it. It's enough to let them know honestly about the situation and make the item available for collection at your convenience.

twofingerstoGideon Sat 01-Dec-12 10:52:44

You've done the right thing, OP. I hope you told them a precise day and time to collect them!

BiteTheTopsOffIcedGems Sat 01-Dec-12 13:20:55

I can't believe how many people are condoning stealing. For me, there are no 'grey areas', stealing is stealing - whether it's from your neighbour's house (and how many of you would do that?!) or from a company...

I said to keep the boots but I have had a so called friend steal from my house at a time in my life which was difficult and its NOT the same thing.

MrsReiver Sat 01-Dec-12 13:37:25

How is it different? Stealing is stealing.

BiteTheTopsOffIcedGems Sat 01-Dec-12 14:15:28

For example: Stealing a 20p packet of sweets from Tescos is wrong yes but not the same as stealing from an elderly persons house if you were trusted to be invited in.

Hesterton Sat 01-Dec-12 14:32:44

Stealing IS stealing. MPs did it, muggers do it, you'd be doing it if you didn't at least offer them a very tight window in which to collect those boots. Or you are lowering yourself to the level of those MPs.

Maiyakat Sat 01-Dec-12 14:53:49

I think you have to make a reasonable effort to return goods sent in error, but there's a limit to how far you should go, especially when its the company's mistake.
Years ago I ordered a Dyson from an internet company. Was a bit surprised when it arrived that there were 2 boxes, but assumed one contained all the attachments. Nope - I'd been sent two complete Dysons! E-mailed the company, who apologised and said they would collect the extra one on a certain day. Waited in, no-one called. Sent another e-mail, no response. Sent a 3rd e-mail, no response. Sent a 4th e-mail, stating I had tried to contact them several times, I would wait to hear from them, and if I did not hear from them by a certain date I would presume they did not want the Dyson back.
My mum and I now have matching Dysons! grin

Hesterton Sat 01-Dec-12 15:00:48

Maiyakat, that sounds good, you keep the moral high ground AND the hoover!!

cat811 Sat 01-Dec-12 19:06:23

Well, I emailed them and said i would be around on Monday afternoon to collect. They replied and said their courier would come sometime on Monday, and they could not specify a time (it was an automated email i think rather than a response to my comment about the afternoon) - now, shall I deliberately be out all day??!!! grin

ophelia275 Sat 01-Dec-12 19:28:11

Keep them. Amazon make enough money through tax avoidance so I wouldn't worry.

I would not plan to be in before noon on monday (unless I was there anyway, I wouldn't put myself out to prove a point, yk?), but I would be there at 12 precisely. If they miss you I would offer one more time (when you would be in anyway, I wouldn't inconvenience myself) and say that if they are not collected at that time you will presume they no longer want the boots and will not be available again.

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