To tell an e-bay buyer that I will NOT post a collection only item

(55 Posts)
FlossieF Thu 29-Nov-12 00:17:11

I've just sold our crib on e-bay. It was clearly stated that it is collection only (buyer to pick-up) both in the listing info and description and our location was in the description. Buyer then announced they are too far away to collect it, and they will pay the postage, whatever it costs.

I've never tried to post such a heavy item, and even in bits it's still pretty large. Obviously it must be possible to post / courier it, but I'm not a mail-order company, and I really can't be bothered to schlep around getting appropriate packaging material and spending the time packaging it to ensure it arrives in its current condition.

I'd feel bad, but I'm sure I'm within my e-bay rights to refuse. What do you think?

Collaborate Thu 29-Nov-12 00:19:44

I agree. Have they paid?

Pixel Thu 29-Nov-12 00:22:36

YANBU. Someone did this to me when I was selling a bike. I put the location and collection only in the title in the hope that no one would even click on it if it was too far away, also put it in the description in capital letters. I live in Brighton and a woman in Yorkshire bought it and expected me to post it. I'm afraid I insisted on refunding her as it wasn't my problem although it was a bit of a faff getting my sellers fees back from Ebay.

FlossieF Thu 29-Nov-12 00:22:59

No, they haven't paid.

So that's another thing - I could faff around working out how to package and send it, and price it up, only for them to not pay-up. Sigh.

DonkeysDontRideBicycles Thu 29-Nov-12 00:24:01

YANBU they are trying it on, your ad said "collection only", suppose you do make the effort to send it then they turn round and argue it got damaged in transit, etc.

izzyishavingababyAGAIN Thu 29-Nov-12 00:25:37

I always ask before the listing ends, I would never "assume" someone would post a collection only item

Pixel Thu 29-Nov-12 00:27:05

Even if they sent a courier to collect it I assume you'd have to have it properly packaged which would incur costs you hadn't bargained for. If you had intended to post it you would have included those costs in the price.

FlossieF Thu 29-Nov-12 00:29:46

Another good reason to refuse.

Thanks all. My resolve is strengthened!

squeakytoy Thu 29-Nov-12 00:58:58

Tell them to send their own courier to you, and that courier to hand you the cash. I have done that with buyers before when I sold large items.. including an 8 ft grandfather clock! If they want it badly enough, they will do it, and the courier can do the packing!

ChippingInLovesAutumn Thu 29-Nov-12 01:10:15

I would probably offer to do what Squeaky said. I think it would be a little bit mean not to offer that, but completely not your problem to sort out the cartage.

If they don't want to do that, contact the person with the next bid.

DayShiftDoris Thu 29-Nov-12 01:11:39

I agree with Squeaky

Tho they should have said first I have agreed to this as a seller a few times. Tell them that if they pay you by PayPal and arrange a courier at a time convent to you (list them) then they can have the cot otherwise you will have no choice but to refund.
Be very business like but point out the listing clearly stated collection only.

As for packaging - I sold a bed base then they arranged a courier - I thought I needed to package it so used what the new bed had come in... My sis and I were on the wine got carried away and packed it beyond recognition for the delivery men to tell me it want necessary as the carry the big industrial bags, sheets and bungee ropes for it!

Going ahead might be easier than relisting

SavoyCabbage Thu 29-Nov-12 01:30:12

What if it gets damaged or lost by the courier?

monsterchild Thu 29-Nov-12 01:40:24

The courier has the insurance for that. Make sure you sign it off to their keeping.

izzyizin Thu 29-Nov-12 02:22:17

If you accept payment by PayPal and allow buyers to arrange their own courier you'll have no proof of delivery if an unscrupulous buyer claims they haven't received the item.

Follow squeaky's advice and always ensure that any items collected by buyers or their agent(s) are cash only transactions.

RollingThunder Thu 29-Nov-12 07:31:08

Also, you would probably have made more if you offered to post, as more people could have bid, you have therefore effectively taken a reduced price in return for convenience.

This buyer is trying to get that reduced price, but take away the benefit you got from it (IYSWIM) so you loose both ways.

GrumpyCynicalBastard Thu 29-Nov-12 07:36:25

Just to second what izzy says about PayPal payment for collection items. Don't do it! And if you can't reach agreement with the buyer then DO go through the proper Ebay dispute process so that if they try to leave you negative feedback you will qualify to get it removed.

MidoriKobayashi Thu 29-Nov-12 07:39:02

YANBU I find selling stuff on Ebay so frustrating sometimes!

MyloMash Thu 29-Nov-12 07:48:29

I hate bad ebayers! I only post to the UK, it's clearly stated on whatever I sell but that didn't stop a girl from France buying a mini skirt off of me. I did send it because I was quite new and didnt want bad feedback. What made it worse was that she demanded a refund because the skirt was too short (it only cost her £2!) it was a mini skirt. That was quite obvious from the picture and the description!

Sorry to hijack op. YANBU!!! I wouldn't be sending it, if they wanted it that much they'd pick it up themselves.

Snazzyfeelingfestive Thu 29-Nov-12 07:56:43

YANBU. Recently bought something similarly large and difficult, collection only, and bid knowing it was near enough for me to collect (1 hour away) else I wouldn't have bid. Why should you lose out because someone is either trying it on or hasn't read the listing properly?

FlossieF Thu 29-Nov-12 08:39:34

Morning everyone! Very impressed as such a helpful, and supportive responses!

I've just sent the buyer a very polite refusal, but have given them 24 hours to tell me if they want to arrange a courier to collect (cash on collection and courier to package).

It is all very irritating, particularly as (s)he bought the crib at a bargain price, so it's not as if I'm hanging on for a windfall payout! I mainly want to get rid of maternity / baby stuff before the rose tinted glasses come out and I start thinking having child 3 would be a great idea!

I can understand more someone wanting to courier a 8ft grandfather clock, as they are probably scarcer than cots, and I expect (hope) they paid a good price for it!

ChippingInLovesAutumn Thu 29-Nov-12 11:41:10

Oh sod the ebayer - get on with having number 3! You know it will only cost you a fortune when you do if you sell it all now!! grin

Apocalypto Thu 29-Nov-12 11:42:58

I have flogged stuff UK only and had people from Australia win it. I just tell them the deals's off as their bid was invalid.

RooneyMara Thu 29-Nov-12 11:44:47

Look be careful with this - you should never allow a buyer to arrange their own courier, because it's ultimately YOU who will get he blame if it arrives in less than one piece.

You'll also need proof, online tracking that is, of delivery if she should open a case against you via paypal.

It might work out but it's not something I'd recommend.

RooneyMara Thu 29-Nov-12 11:46:06

if she does agree to this then you have to make her pay by bank transfer or postal order.

NOT paypal. send a PS now to your email, so this is very clear...that way you have the money if something goes wrong en route.

Frootloopz Thu 29-Nov-12 11:50:10

Message withdrawn at poster's request.

issey6cats Thu 29-Nov-12 12:20:00

i had a very large art deco figurine for sale on e bay no way was i going to post it as if it got broken not only would i have lost the postage but a fab figurine from the thirties lost forever, someone from the other end of the country asked if i would post said no sorry dont want to risk it, and ultimately this is the person who won it, and believe it or not her husband drove all the way from where they lived to my house to pick it up a round trip of about 300 miles, he was a lovely guy and he bought it for his wife for mothers day

SoleSource Thu 29-Nov-12 12:28:36

I have done what Squeaky has suggested in the past.

lovelyladuree Thu 29-Nov-12 12:38:50

Ask ebay to cancel the transaction. Report the 'buyer' for making unreasonable demands. Block them. Relist the crib or do a second-chance offer. It isn't rocket science.

ChippingInLovesAutumn Thu 29-Nov-12 12:58:50

^RooneyMara Thu 29-Nov-12 11:44:47
Look be careful with this - you should never allow a buyer to arrange their own courier, because it's ultimately YOU who will get he blame if it arrives in less than one piece^

Honestly, why do people make such sweeping statements?

I buy a lot of furniture on eBay. I always arrange my own courier. I wouldn't blame the seller if something turned up damaged - that's why eBay has photos.

You could get your point across by saying 'make sure your responsibility for the condition of the item ends as soon as the courier collects it' or something.

How exactly, do you propose people get furniture from one end of the country to the other without using a courier?

LovelyLaduree - unreasonable demands? Get a grip.

stormforce10 Thu 29-Nov-12 13:08:56

YANBU. If they won't do what Squeaky suggests then tell them they can either collect it or cancel the transaction.

I bid on something last year right at the last minute then realised it was collection only. I sent a grovelling email asking to cancel or offering to pay postage and kindly she agreed to post It was something a lot smaller than furniture though and certainly not worth my while collecting (it was £5.50 and would have involved a 6 hour train journey plus taxis in each direction to go and get it. I'd probably have had to book a hotel for the night as well grin)

RooneyMara Thu 29-Nov-12 13:51:13

Chipping, I'm quite upset and puzzled by your post.

I was giving advice based on the factthat if the buyer pays by paypal, they would then be able to open a case against the OP for an item which arrived not as described, eg damaged, even if it were by their own courier.

If you read my posts carefully I've accepted that this is a transaction that could work out fine, though I wouldn't recommend accepting paypal for the item, for the seller's peace of mind as some buyers can take advantage - that doesn't mean all do.

I also stated that if she accepts other forms of payment than paypal, as Squeaky suggested, she should be fine.

I'm not sure what I have done to offend you sad

RooneyMara Thu 29-Nov-12 13:52:17

'You could get your point across by saying 'make sure your responsibility for the condition of the item ends as soon as the courier collects it' or something.'

That won't wash if the buyer pays by paypal and makes a claim.

RooneyMara Thu 29-Nov-12 14:00:14

Ah I see what you mean...yes it did sound like I was saying, the buyer will blame you if anything happens to it.

Sorry - that should say, IF the buyer blames you, then you'll have no protection.

It is according to ebay rules and paypal rules, entirely the responsibility of the seller to get the item to the buyer in the same state it was sold.

That's why you should never take paypal for an item that is collected in person OR without online tracking YOU have arranged, and can demonstrate to paypal or ebay if required.

I don't mean all buyers are horrid. I just mean that you've nothing to protect you if something happens to it and there's a dispute - you won't be able to prove that the couriers lost it or damaged it.

Bongaloo Thu 29-Nov-12 14:01:43

I think I'd refuse.
You might have got more for it if it had been open to more buyers with a postage/courier option.

ChippingInLovesAutumn Thu 29-Nov-12 14:10:37

Rooney - you are quite upset and puzzled by my post? Why on earth is that? I'm dreadfully sorry if it has upset you, but I can't see anything in there that would be worthy of upset??

HearMyRoar Thu 29-Nov-12 14:10:38

I've just refused someone who wanted to arrange a courier to collect a bed I'm selling on the basis that I can't be arsed to sort out packaging. If I could I would have said so in the listing. So no yanbu.

ChippingInLovesAutumn Thu 29-Nov-12 14:12:05

Rooney x-posted smile

ChippingInLovesAutumn Thu 29-Nov-12 14:18:17

Sorry - that should say, IF the buyer blames you, then you'll have no protection. It is according to ebay rules and paypal rules, entirely the responsibility of the seller to get the item to the buyer in the same state it was sold. That's why you should never take paypal for an item that is collected in person OR without online tracking YOU have arranged, and can demonstrate to paypal or ebay if required

I suppose the difference is that I consider it to be 'in my posession' when my courier picks it up.

I have paid by paypal for things I've collected myself as well. In fact, to me, it always seemed like the buyer was more at risk in that situation than the seller - but it had never occured to me that you could reverse a paypal payment - that seems bonkers! How long after the payment can you reverse it?

I have no choice but to pay by paypal and organise a courier - I can't collect furniture myself and it's not practical to get a courier to pay for it. So far no-one has had a problem with it - so I'll keep my fingers crossed that it continues that way!

NotQuintAtAllOhNo Thu 29-Nov-12 14:20:56

She needs to arrange a courier to come and pick up, but I dont think you can expect the courier to pay cash. She needs to pay through paypal prior to collection.

ChippingInLovesAutumn Thu 29-Nov-12 14:21:08

HearMyRoar - that is of course your perogative smile However, you needn't worry about packaging, the buyer just needs to let the courier know what 'state' it's in (ie one piece, packaged or loose bits). Not many people can fit a bed (or its parts) in a car so I think you are really reducing your 'market' by not allowing it to be collected by a courier - but of course, that's entirely your choice.

ChippingInLovesAutumn Thu 29-Nov-12 14:21:49

Quint - that's what I would have said too - but if you read the thread, it would appear that's not such a great idea either.

NotQuintAtAllOhNo Thu 29-Nov-12 14:23:38

When I sold a cast iron bed on eBay this summer, the courier helped disassembling it, and packed it in blankets for transport.

NotQuintAtAllOhNo Thu 29-Nov-12 14:25:08

I guess I have just been lucky so far.

RooneyMara Thu 29-Nov-12 14:28:32

Chipping, I know, it's awful to think that buyers can behave like this, but it's absolutely true. You can check with Fergoose on the ebay board if you like grin she knows everything!

I know there are perfectly alright buyers out there and I've often arranged my own courier if the seller didn't mind.

But what people who are nice, don't realise always, is that if there's a problem with the item getting lost or damaged, the buyer CAN claim through paypal, and they'll refund them, even if it was a problem caused by their own courier - the seller has to prove delivery to the registered address on the paypal account. And if the buyer arranged the courier, the seller can't even claim back from them iyswim because the contract was between buyer and courier.

Also it's been known that a buyer will claim non receipt of an item they collected in person, and because there's no online tracking, paypal will find in their favour. It's terrible.

Most people are like you and wouldn't dream of doing this, however, you need to know your position if you're selling, and to be aware that you might be putting yourself at risk of an unfair claim in certain situations.

Just for peace of mind really.

Btw - they have 45 days to claim through ebay or paypal, and as long as they like (over a year at least) to do a credit card chargeback through paypal, and paypal can do nothing about this. Thankfully it's not very common.

Loie159 Thu 29-Nov-12 14:28:50

tbh I would have just cancelled the order. People in general can be very strange...... I have had postal only items that people have then expected me to personally deliver (!) and items that are collection only that they then want to get posted..... As a result I have cancelled a few orders before and simply refunded the money if they have paid. You can open a dispute in ebay and then after 7 or 14 days if you are in the "right" they refund you your fees.

RooneyMara Thu 29-Nov-12 14:32:05

Also you can get left a negative as a seller if you cancel the transaction and the buyer refuses to agree to it - and lose your final value fees, too.

I had this over the summer - refused to let someone send her own courier for a collect only item, she was utterly patronising, very rude and I explained wearily why I couldn't do it.

She refused to cancel the transaction, I lost my fees, ebay didn't help at all despite the listing saying collection only, and she surprisingly didn't leave me negative feedback - though she had done so for some other poor bugger who insisted on bank transfer when she insisted on courier collection.

It was pretty rubbish.

NotQuintAtAllOhNo Thu 29-Nov-12 14:34:55

{ Sorry for Highjack Rooney, I spent for ever sourcing a particular egg cup [not at all busy emoticon] and was happy when I found two in an ebay shop. Ordered them both, and the listing says new undamaged, but one of the two, is badly chipped. Will I have to pay my own postage to return it? sad }

RooneyMara Thu 29-Nov-12 14:40:18

Oh dear...that's such a shame. Well, it depends on the seller. A really decent seller will refund your return postage as well - be polite, ask nicely to return it, ask if they will consider return postage too as it wasn't just a case of not liking the item.

They may agree but if they decide to be arsey, you might have to open a case and then you'll have to pay return postage - and it'll have to be recorded delivery which tbh is worth doing whatever.

Hope this helps a bit.

RooneyMara Thu 29-Nov-12 14:41:38

But you can then leave them negative feedback smile Just don't threaten to first! - that won't be looked kindly upon by ebay. (feedback extortion thingy)

ChippingInLovesAutumn Thu 29-Nov-12 17:44:05

Rooney - can I cry now? This is all going to be one huge arse ache isn't it. I think I might look into a <god forbid> facebook page instead. Mind you, I'm guessing that's just as bad <sobs>.

NotQuintAtAllOhNo Thu 29-Nov-12 17:48:11

Thanks Rooney. Not going to threaten them with bad feedback. Considering they are a business seller, I think it is pretty lax they have not responded to my message yet. At this rate, they will get bad feedback anyway!

ChippingInLovesAutumn Thu 29-Nov-12 17:54:05

Well, thanks everyone (esp Rooney), I will be selling differently now. My courier is going to be a very busy bloke as it looks like he'll be doing my deliveries as well as my collections!

I think I need to hang out on the eBay board.

NotQuintAtAllOhNo Thu 29-Nov-12 17:55:01

On the bright side, Chippin, your courier will love you!

ChippingInLovesAutumn Thu 29-Nov-12 18:00:16

That is the bright side grin

RooneyMara Thu 29-Nov-12 18:23:14

No worries, just glad if my own bitter experiences can help anyone!! smile

I've been reasonably lucky so far, the odd numpty but nothing really bad, well, only a few and nearly 1,000 feedback over around 7 years.

I dislike selling on ebay, I really do and it's got far harder in the last couple of years as the bias switches firmly toward the buyer - but when I have to, I do it, and you get some very good transactions as well as the non payers and wanting to return stuff wot didn't fit, sort of thing.

It's not all bad. Just be aware of the potential for disaster and it's not such a shock!

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