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To warn you all about the hazards of shopping at Very.co.uk

(87 Posts)
BupcakesAndCunting Wed 28-Nov-12 20:29:57

<bangs head off desk>

You know when you make one (inadvertent) mistake and you pay for it every day for a decade afterwards...

I ordered a dress from Very in October. I arranged for it to get delivered using the Click + Collect facility (where the courier takes it to a designated C+C shop and you pick it up when convenient) Basically, I got really bad gastroenteritis when it was delivered and I was stuck in for two weeks and never collected the dress. C+C sent me an email to say it had been returned to Very, as I hadn't been able to collect it. Thought no more of it.

Then Very sent a statement asking for the payment for this dress. DH rang them and explained that I hadn't collected it. They said they would try and trace it and not to worry. So we didn't pay any money. Then we started getting phonecalls from their payments department demanding money or else they would charge us for late payment confused DH said that that wasn't going to happen and that thet were going to be sensible and speak to the department chasing the missing parcel...

A few weeks to now, they have rang more times (we have just ignored the phone tbh, they are morons) We have been emailing their "customer services" department regularly to ask on the status of this. Yesterday they emailed back to say they had found the parcel and the £25 would be credited to our account.

So just logged into my account and they HAVE refunded the £35 but there is £25 (the late charges!) still waiting to be paid. They're having a laugh, right?

So I just wanted to warn you that they are an arse of a company and honestly, they're overpriced, terrible at customer service, staffed by script-reading robots and they try and shaft money out of you for their errors.

If you value your sanity, you will want to avoid.

angry

Katiekitty Wed 28-Nov-12 20:40:43

So they're trying to charge £25 for delivery to C&C and back to them again?

Are they using winged unicorns for delivery or what?

BupcakesAndCunting Wed 28-Nov-12 20:42:08

No no noooooo

They are trying to charge us £25 late payment fees, for an item we never had.

The dimbos.

Katiekitty Wed 28-Nov-12 20:44:02

Even stranger.

Are they Very dim or what?

Do you have records of collection by Very from C&C?

CajaDeLaMemoria Wed 28-Nov-12 20:45:45

It does take them about a fortnight/three weeks to update the online account. Even if you pay by DD and they know exactly how much they are getting, your account doesn't show it for a good few weeks.

It might drop off? Otherwise, email them and they'll waive the fees. I don't see how they can charge under the circumstances.

Katiekitty Wed 28-Nov-12 20:47:13

They strike me as the sort of company to ruin a credit rating too.

Might be worth double, triple checking you've fully left their evil clutches.

BupcakesAndCunting Wed 28-Nov-12 20:48:07

Yes, I have the email from C+C to say it went back and even the tracking number.

Have just emailed them a <ahem> abrupt email telling them that I want my account set to zero £s.

MsElleTow Wed 28-Nov-12 20:48:25

I've used Very for years and hand on heart have never, ever had a problem with them.

I usually pay on the 3 interest free payments. I bought a throw from them on the 18th September, the filling has started to come out. I phoned them yesterday and they have credited me the £110 back to the account and they haven't even picked it up, picking it up Friday. I, also, missed the deadline to send a dress back, phoned and explained, no problem, picked it up the next day!

BupcakesAndCunting Wed 28-Nov-12 20:48:51

That's what we're worried about, Kitty! We have a white credit record! I'm not having this shower of divs ruining that!

KenLeeeeeee Wed 28-Nov-12 20:49:17

They did a Very similar thing to me.

I bought a table and chairs set from them. When I went to assemble the table, the top was damaged and unusable, so I called them and they said they'd send out a replacement. That came a few days later, but the delivery blokes knew nothing about collecting the original one. I rang Very again and they said I would have to arrange its return separately. In the meantime, my account had been charged £120 for an additional table top. Not impressed, I rang a third time and was told that this charge would be removed once the original table top was returned. Despite having tried to sort this out on my previous phone call, it transpired that the collection still hadn't been booked. I think it took a further four phone calls before anyone actually came to pick up the table top, and in the meantime I had incurred "late payment" charges for the £120. Although that figure was deducted from my balance eventually, the late payment charges were left and after a couple of shouty letters, I paid it because I am a mug.

I will never buy from them again and have urged everyone I know to give them a wide berth.

mum23girlys Wed 28-Nov-12 20:52:13

Very are a NIGHTMARE!!!!

I am currently in dispute with them too. I owe them £118 for 2 units that I already paid for when I ordered them. The extra charges are because their courier damaged them as they were lying in a can for Weeks even though I'd waited in on 5 separate occasions for them. I asked when I would be refunded and got a very snippy email back today explaining it all to me as if I was stupid. Er Very the only stupid ones are your employees and the only stupid thing I've done is ordered from you.

Try emailing HQ they are slightly less thick and actually respond unlike customer services.

BupcakesAndCunting Wed 28-Nov-12 20:52:21

"the late payment charges were left and after a couple of shouty letters, I paid it because I am a mug. "

I am suspicious that they are thinking that if they just make it difficult for me to dispute this, I will pay up to get them off my back.

Well I won't. That's how these wanky companies become so rich.

Why oh why did I order that frigging dress?! I've ordered sod else from them but I really liked this one dress. I really wish I hadn't bothered now sad

lovelyladuree Wed 28-Nov-12 20:53:41

You had the runs for a fortnight? And lived to tell? Blimey.

VIX1980 Wed 28-Nov-12 20:54:09

Had exactly the same problem with littlewoods (their sister catalogue, that likes to charge nearly double for the same thing). Told me i had recieved a dress and owed them £85, i hadnt even ordered it, they had proof i had picked it up from c&c, i had proof i was on holiday at the time they were talking about. i won.

Because of the price increase ive since ordered a very catalogue, they have spelt my surname wrong from the start, i've told them numerous times and now am sick of ringing them to point it out, recently got a credit report done and surprise, its not even on it as the surname is wrong.

They have never let me use click and collect thouvgh, whenever i try to arrange for an item to be sent to a local shop, the order gets declined with no reason, if i go back and order the same thing but click to deliver to my house it mysteriously goes through, weird how I have to pay the p&p isnt it. not trying to make money of me much hmm.

There both a pile of crap tbh.

mum23girlys Wed 28-Nov-12 20:54:34

Van for Weeks. Stupid autocorrect blush

BupcakesAndCunting Wed 28-Nov-12 20:56:08

This isn't about my gastroenteritis but since you asked... I didn't eat a thing for the first week and then for the second week, I was so piss-weak and fatigued that I couldn't even bring myself to walk to the shops.

<violins>

Hmmm in their defence a few years ago, they wrote to me to say
We are just checking your very large order of £3k of tech gadgets so please call us.

Needless to say I had been done over by fraudsters using my name, DOB etc to place a phony credit order.

Defense You stupid iPad auto correct

Hmm maybe not according to DH

superwhizzynewlaptop Wed 28-Nov-12 21:02:53

Have just had my own nightmare with Very and would say to anyone who asks - do not shop with them, ever!

Read reviews on here - I wish I had before ordering!

nannyl Wed 28-Nov-12 21:05:23

sounds like my old bank..... barclays..... a bank error made me £400 OD (it was an account i didnt even use with about £1 left in cause i hadnt got round to closing it)

yes i too was charged for this..... it was even called "bank error" on their system....
and was charged for going over my over draft
and charged for something else

they then wouldnt let me close the account (due to the unpaid charges) but eventually as a gesture of good will canceled the charges, they had charged me for their bank error.

Sparklingbrook Wed 28-Nov-12 21:07:03

That's what happens when you get Fearne Cotton and Holly Willoughby to run a shopping website Bupcakes. sad

BupcakesAndCunting Wed 28-Nov-12 21:07:15

"Only giving them 1 star (as there was not an option for 0)

Made the mistake of opening a Very account yesterday and after missing adding my 10% off first order code called to speak to someone(in the credit team) who was either having a bad day or was on a man period!!

He was the rudest most aggressive person i have ever spoken to and was just pure insulting!!! He basically gave the impression i was trying to defraud the company as I had dared to ask for my Wifes Christmas present to go to my parents address!! (as we would not be in!!!) I know, I am the criminal mastermind of our age!!!"

LOL at "man period" (from the review site)

BupcakesAndCunting Wed 28-Nov-12 21:07:59

Holly Willhoughby would be head-tilting at me like a mad woman if I were to go on This Morning to tell my harrowing story...

Sparklingbrook Wed 28-Nov-12 21:08:50

Wouldn't have happened if you had ordered from Claire Sweeney. wink

Narked Wed 28-Nov-12 21:13:57

Any company advertising buy now pay next year at Christmas is vile.

I remember you mentioning the Saga of The Dress before.

BupcakesAndCunting Wed 28-Nov-12 21:14:15

Bleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee.

<shudders at the thought of Claire Sweeney sparkly tuxedo>

EnjoyResponsibly Wed 28-Nov-12 21:14:40

What do you expect from a company that uses Holly Winsomebooby and Fern Common as their front people?

EnjoyResponsibly Wed 28-Nov-12 21:16:21

Oops x post Sparkling grin

BupcakesAndCunting Wed 28-Nov-12 21:17:24

TBH, I had ordered two dresses for an occasion (one from Very Shit and one from A/Wear) and if I liked the one from Very Shit, I was going to pay for it in full immediately.

I can't recommend A/Wear enough actually. I've ordered several dresses from them over the year and they are fabulous.

threepiecesuite Wed 28-Nov-12 21:18:05

We nearly ordered £400 of oak furniture from them last week (on Buy Now pay Next Year blush) but then wised up and found an eBay seller selling the exact same stuff, brand new, for half the price. God knows where he gets all the ex-catalogue stuff (I was too scared to ask) but we were vair happy.

OscarPistoriusBitontheside Wed 28-Nov-12 21:24:44

I seem to recall that Yodel and Very are connected. Possibly owned by the same parent company?

Figures. eh?

FWIW I ordered from amazon and it's not Yodel doing the deliveries now it seems!

SkinnyMarinkADink Wed 28-Nov-12 21:25:23

Sorry to be blunt but is this still going on?

I said on the last tread about it that you are partly to blame.

BupcakesAndCunting Wed 28-Nov-12 21:29:51

Err no. No it's not still going on. I made this thread up for shits and giggles hmm

Narked Wed 28-Nov-12 21:30:17

Isn't it nice that you found the time to come and say it again hmm

Sparklingbrook Wed 28-Nov-12 21:31:34

First I have heard of it all Bupcakes.

BupcakesAndCunting Wed 28-Nov-12 21:34:08

Skinny thinks that I am partly to blame because I did not collect the parcel.

However, in all correspondance with C+C, it was made clear that if I couldn't collect by a certain date that it would merely be returned and I wouldn't be charged for the item(s).

Still, Skinny obviously has knowledge that I don't...

LadyBeagle Wed 28-Nov-12 21:35:34

They're crap IME.
HTH.

He basically gave the impression i was trying to defraud the company as I had dared to ask for my Wifes Christmas present to go to my parents address!!

Ok, NOW - -i am confused. Lots of wine and tiredness. Bupcakes, are you a man? I have never known that.

BupcakesAndCunting Wed 28-Nov-12 21:44:44

A MAN??!!

<checks breasts and fanjito>

Definitely not a man. confused

Sparklingbrook Wed 28-Nov-12 21:47:40

I never knew you were a man either Bupcakes. shock

OnwardBound Wed 28-Nov-12 21:47:43

I think that is a quote from a different review of Very notactuallyme

Thanks for the heads up re Very Bups.

They sound like a blooming nightmare.

BupcakesAndCunting Wed 28-Nov-12 21:48:31

Oh thanks for clearing that up, Onward! grin

NotActually has obviously been snorting the chianti wink

dementedma Wed 28-Nov-12 21:50:39

Have to say have ordered lots of things from Very and have never had a single problem.

SkinnyMarinkADink Wed 28-Nov-12 21:59:12

hmm

schobe Wed 28-Nov-12 22:05:56

Sorry I'm fascinated - how is she partly to blame?

Oh yes, a hmm face, that explains it all.

[Blush] sorry. You can put your fanjo away now. Definitely far too much inhaled wine tonight. At least all is as it was in mumsnet world.

Dunelm Mill are shit too, and very rude. Avoid them too...
(they only backed down when I outed them on Mumsnet, I hope your thread helps you Bupcakes!)wink

ReindeerBollocks Wed 28-Nov-12 22:52:38

Very are bastards.

We rang them to inform them that MIL had passed away (about four days after her death) as she held an account there. They promised that as we had an estate to sort they would give us time to deal with the remaining debt via the correct channels.

Bastards sent out a letter from their debt collection agency reclaiming the funds the same day. We received that letter on the day of her funeral (so about eight/nine days after her death). It's for £53.

I will forever hate them for being insensitive wankers.

Good luck Bups, they can't possibly charge you for an item you didn't receive, regardless of their C&C policy.

prettybird Wed 28-Nov-12 23:33:43

To be fair on Very wash my mouth out with soap dh was a victim of identity theft/credit card fraud, in that someone opened a Very account in his name and then had stuff delivered to somewhere in Birmingham (we live in Glasgow hmm). First we knew of it was when we got the bill angry

Their Fraud Department was excellent and they quickly acknowledged that the account had been opened fraudulently. Put the appropriate note on his credit record and with ICSIS (?) - and we followed up on that too, so it didn't affect his credit rating. Told us not to worry about bills as it might take a wee while to filter through to the billing department.

Ignored the first one - but when we started getting red bills, dh then had to ring them up and tell them to talk to their fraud department. And then ring up their fraud department and tell them to talk to their billing department..... hmm

It did eventually get sorted, months and months later.

Needless to say, I've never been tempted to open a Very account! grin

The irritating as hell adverts are enough to put me off even looking at the website.

They make my teeth itch.

carovioletfizz Thu 29-Nov-12 07:53:37

I agree, they are awful and hounded me daily with phone calls and letters before I paid off my account. They demand 4 weekly payments rather than monthly so if you are paid on the same day every month it is very difficult to pay them. Please avoid, they caused me so much stress and misery and I rued the day I ever opened an account with them, which I have now thankfully closed. If you like their stuff, go on ebay and buy it instead!

BupcakesAndCunting Thu 29-Nov-12 09:28:58

I agree, Caro!

I found the dress I liked on eBay (brand new!) for £21 instead of the £55 they're asking for it now! (Was on offer when I bought it for £35)

RooneyMara Thu 29-Nov-12 09:45:29

I've almost never had a straightforward transaction with any of these catalogue companies. I just don't use them any more.

From things not being delivered, or insurance I tried to cancel not being cancelled even after about 20 phone calls, to just the thickness of the people you get tospeak to - I mean I'm sure they're not actually thick but they areso limited in what they can access and what they can DO for you, even if they believe you have a problem that is their fault - and getting passed around 7 different departments and then cut off, well it's a living nightmare.

Also their products tend to be rounded up in price, or just plain overpriced compared to anywhere else...I often wonder how they actually stay in business, I really do.

Didnt they used to be 'Additions'? Ha, that's a name I'd like to never have heard of.

BupcakesAndCunting Thu 29-Nov-12 10:08:12

No, they ARE thick.

When I was trying to get this resolved on the 'phone 3 weeks ago, the phone monkey wouldn't speak to me because "urrrrr ur not dur account holder" despite DH telling them 10 minutes earlier that I would be ringing them back with a tracking number. When I asked why he couldn't speak to me, he spouted some guff about data protection. hmm I was only ringing to give a tracking number, not to find out DH's information (which I have anyway) They are beyond stupid.

BupcakesAndCunting Thu 29-Nov-12 10:11:27

Oh and I hadn't even mentioned that the only reason we set up the stupid account was to buy a duvet set that DS really wanted (you have no choice but to set up an account, even if you just want to pay straight away?) We ordered and paid for it up front and 3 weeks later... no duvet set. They were out of stock apparently, even though it didn't say they were OOS when we ordered and paid for it.

They are divvies.

OnwardBound Thu 29-Nov-12 10:16:32

They sound beyond awful.

At least you are passing the word around here and hopefully people will know to avoid them in future.

I know I will.

RooneyMara Thu 29-Nov-12 10:19:03

I think their entire system is shite. It is the most disorganised set of shit I have ever encountered, at least.

I think if it can turn perfectly intelligent, ordinary people like us into raving loons just by brief contact, imagine what it does to the people that work there.

RooneyMara Thu 29-Nov-12 10:19:56

Sorry, I realise my sentence about disorganised etc makes no logical sense, but it just came out that way blush

and tbh I think it describes them accurately enough

BupcakesAndCunting Thu 29-Nov-12 10:26:34

Disorganised is about right.

In my case, if you were working in the department that hadjust been told about an item not received, wouldn't you let the arrears department know not to send any more letters out? When the arrears people rang my home, they didn't even know that I hadn't had the dress. They are incompetent to say the least.

RooneyMara Thu 29-Nov-12 10:29:09

I think there's zero communication.

prettybird Thu 29-Nov-12 10:34:30

That's what happened when we had the fraudulent account opened - different departments not talking to each other. The only fortunate thing was, iirc, they didn't have our telephone number (the fraudsters must have put in a false one says a lot for their security systems hmm) and the lack of communication meant that the Fraud Department, which did have it never put it against the "false" account.

So we just got increasingly stroppy letters from the Billing and Arrears Dept.

There are some advantages in having the phone bill in my name (which is different to dh's)! grin

threepeice can I have a link to ex-catalogue possible Del Boy relation, EBay furniture seller please?

I have buggered my dining room chairs after leaving them in the garden when I was too lazy to bring them indoors and need replacements for Christmas

BupcakesAndCunting Thu 29-Nov-12 10:45:32

grin at Del Boy relation.

RooneyMara Thu 29-Nov-12 10:49:38

Fellowship, there's a good few on ebay that do this sort of thing...tends to be overstock or ex catalogue, returns sometimes, that sort of thing..

look for 'new' items under a ditance: nearest first serach - in the home and garden category - and some stuff will probably come up near to you with similar looking photos, so you know it's the same seller.

Tend to be very good discounts.

I love a dodgy "off the back of a lorry" seller. When I lived in Kent, we used to know the dodgiest woman ever, she lived in a flat at the end of our little road. For 4 years, we paid nothing for our Turkey, always a massive one too, as she would get to the end of the street with a trolley stacked with things she'd nicked, and give them out to whoever was quick enough. She was slightly batty and called it sharing the wealth. When I was obviously very pregnant with dd, she brought me a whole stack of nappies and baby clothes, as she'd noticed I might need them! I do miss her so now I live in Berkshire. You don't get batty old thieves in Berkshire.

RooneyMara Thu 29-Nov-12 10:50:09

sorry for typos blush am eating cornetto

RooneyMara Thu 29-Nov-12 10:51:01

Oh she sounds ace!

MyNameIsLola Thu 29-Nov-12 10:51:11

I feel your pain, Bups.

Last year I ordered my DS a bed from Very and paid in full with debit card. It took 3 months to turn up (there had been 4 delivery dates given within that time). When something did arrive, it was a chest of drawers, not a bed.

I returned the drawers and told them to cancel the order, refund my money and I'd go elsewhere. Except they didn't refund so I couldn't afford to go elsewhere. Eventually, 5 months after the original order, they sent the bed, along with a statement saying I owed £289 for the bed, which I had already paid for and £150 for the ducking drawers. It then took another six months to sort it all out with late payment charges been added all of the time and black marks on my credit score etc. absolute nightmare angry.

Anyway, my rant is over, sorry for hijacking your thread. Apparently I'm still fairly pissed off with them. I still have the email address of the MD of the company who was actually helpful (and gave me the bed half price in the end for the inconvenience) if you would like it.

BupcakesAndCunting Thu 29-Nov-12 10:53:24

You're not hijacking! I WANT people to come and slag them off!

Would you PM me that address please, Lola? thanks

Cheers Rooney will look. I'm after some swish leather ones, but the ones I've seen up until now have been stupidly dear. DP does the hmm face when I mention new chairs so cheaper the better

ThePoppyAndTheIvy Thu 29-Nov-12 11:01:14

Sod the PM, put the MD's details on the thread! grin

<Disclaimer: making the CEO's e-mail address public on here helped with my dispute with Asda recently. I'm not normally evil.>

Oh totally agree about dunelm mill being rude. Where on earth do their shop staff do their training because they are awful, supercilious, look bored and clearly do not give a shit about their customers. Wrexham dunelm mill is dire.

Mind you littlewoods are not much better than very. I'm in dispute over an order they placed twice and charged me for. Awful company.

BupcakesAndCunting Thu 29-Nov-12 12:08:54

Very is Littlewoods sister company!

OnwardBound Thu 29-Nov-12 12:44:09

MyNameIsLola you should have had the bloody bed for FREE after all that inconvenience! I hope you billed the MD for your time after 5 months of chasing and no doubt numerous fruitless telephone calls angry

You know Bupcakes, your thread is very effective in that it is making me absolutely furious at a company that I have never bought a thing from!

I just hate incompetence and terrible customer service so will AVOID Very in the future, yes I will.

Oh, just wanted to ask a question of Fellowship - did you never wonder where your batty old thief was getting her stuff from that people would eagerly make use of? i may be very po faced here but I just thought she might not have been ripping off the huge tesco to share the wealth but rather the struggling neighbourhood butcher losing his Christmas batch of turkeys... Just saying.

No its OK Onward- no local butchers in her radar, none for positively miles, and very few shops even before the recession hit us all. It was the local Aldi, and Iceland apparently instead! wink

Very is Littlewoods sister company!

I didn't know that! No wonder they are so shite then

Poosnu Thu 29-Nov-12 23:45:16

I haven't read the whole thread, but the problem may be with Collect Plus, who are linked to Yodel courier service.

That outfit is terrible. I understand that companies like Very use them because they are cheap, but because Yodel / Collect + underquoted to win contracts the couriers don't have enough time to make deliveries. I've had lots of problems with parcels being dumped on the street, and a drop off at Collect + for a return that was never received by the seller (I ended up with no item and no money). I would avoid any purchasing from companies that use this courier.

I have ordered from Very a couple of times and found them fine (although they did continue to bombard me with mailshots for a while).

snowybun Thu 29-Nov-12 23:47:30

Littlewoods have taken over lots of other catalogues also the woolworths website. Littlewoods are increasingly becoming very cunning. I have had letters saying I hadn't ordered for a while here's £30 off a £60 order oh but if you don't use your rewards by such a date you will lose them!!

snowybun Thu 29-Nov-12 23:49:24

Also you don't earn rewards on sale items also if you have a sale item on your account any other items you add you will not earn rewards for until that sale item has been paid off.

SchroSawMummyRidingSantaClaus Fri 30-Nov-12 00:23:32

Poosnu I had a delivery today from Carphone Warehouse and it was a Yodel driver that came to the door, there was another courier there delivering something else and they were talking on my doorstep about how these companies using Yodel and such ended up on Watchdog for it? They both seemed pretty pissed off about it and were talking about something to do with delivery times.

After I started asking him about it he also said that a couple of days earlier he even delivered a Next parcel.

BupcakesAndCunting Fri 30-Nov-12 17:19:45

I swear to God I am going to have a Falling Down moment.Am currently on the phone to Very Shit and they won't engage with us because apparently, DH's D.O.B is wrong on their screen. They now want me to scan in DH's passport/birth certificate for proof of date of birth.

Am speaking to Kevin, the thickest customer servics person in the universe. I swear if he was in front of me I would kill him angry

StuntGirl Fri 30-Nov-12 18:00:50

When I was trying to get this resolved on the 'phone 3 weeks ago, the phone monkey wouldn't speak to me because "urrrrr ur not dur account holder" despite DH telling them 10 minutes earlier that I would be ringing them back with a tracking number. When I asked why he couldn't speak to me, he spouted some guff about data protection.

That guff would be the law then, yeah? hmm

prettybird Fri 30-Nov-12 18:23:01

Good guidance here from the ICO about releasing information. I would contend that in the case that the OP mentions, where her dh had said that should be ringing back with the relevant tracking number, that that situation was covered by "Where an organisation is satisfied that as someone asking for information about another person’s account is authorised to access it, the Act does not prevent this."

So it's not a case of the Law not allowing it. It's a jobsworth not allowing it.

HKat Fri 30-Nov-12 18:40:09

I haven't read the whole thread and I know this is a little off-topic, but I had a different problem with this company. They bombarded me with 'invites' to order their stuff, all of which I binned - I didn't even actually open any letters after the first couple. A few months later my DP saw one of the letters I'd ripped in half and stuffed in the bin, and it was a final demand for outstanding payments owed. Some bastard had opened an account in my name and ordered shed-loads of stuff.

I take responsibility for not shredding my mail (shredder duly purchased) and I know it wasn't Very's fault that some pikey thief went through my bin - but it made absolutely no checks when allowing the order on credit and to top it off, didn't even deliver to the account address (mine), but some random collection point. No ID requested, naturally.

To be fair to Very they did cancel the account when I complained but it was a hassle getting my credit file updated.

Anyway, just thought I'd share!

BupcakesAndCunting Sun 02-Dec-12 19:31:52

HKat, I think that Very are lax when it comes to security when opening an account! We have found this out.

I have just written a tome of an email to Shop Direct's Chief Executive. Next stop is getting a train up to Very's Head Office in Bootle, with a sawn off shotgun in my bag...

prettybird Sun 02-Dec-12 20:53:53

HKat - fortunately I always open such letters, so that I can put some into the recycling and the bits with names on it into the shredder. So I picked the fraud on dh very quickly. But Very's security systems must be VERY lax as they were able to open an account in dh's name and immediately send all deliveries 300 miles away hmm

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