to ask for help compiling a list of companies who use Yodel to deliver

(52 Posts)
BobbiFleckmann Wed 21-Nov-12 14:18:38

so that I can avoid buying Christmas presents through them? inspired by the lady missing her SPorts Direct delivery, and the total absence of my Gap delivery, the cards they claim to have left or any response to my queries logged on their site

PinkFairyDust Wed 21-Nov-12 14:19:49

Amazon uses yodel and I find yodel awful!

TitHead Wed 21-Nov-12 14:20:22

I'm pretty sure argos and virgin do. Not certain though. They are awful. uses them.

ObiWan Wed 21-Nov-12 14:22:32

I think most companies do at some point, they just use whatever local delivery company is cheapest.

So if Yodel are cheapest in your area, everyone will use them.

KellyEllyChristmasBelly Wed 21-Nov-12 14:22:39

They are awful awful awful!

redlac Wed 21-Nov-12 14:23:25


Fairylea Wed 21-Nov-12 14:24:07

Boden do. They left a parcel of mine on the doorstep in plain view from the street and unsurprisingly it wasn't there when I got home!! (I know they left it on the doorstep as they put a note through the door telling me!!)

redlac Wed 21-Nov-12 14:25:36

last christmas they failed to deliver 15,000 A DAY!!!

Sorry its the Sun

redlac Wed 21-Nov-12 14:25:44
redlac Wed 21-Nov-12 14:26:39

from that article (for those who don't click on links/read the sun)

"It has since lost delivery work with MOTHERCARE, JOHN LEWIS and DEBENHAMS. But it has been retained by others such as AMAZON, BODEN, ASDA and HALFORDS."

picnicbasketcase Wed 21-Nov-12 14:27:47

I bought stuff off Amazon and they left in my wheelie bin on bin collection day. Luckily I got home and found the card telling me where they'd put it before it got taken to the tip. angry

BobbiFleckmann Wed 21-Nov-12 14:29:26

John Lewis then, who also point out that they pay their taxes in the UK

Companies should really get the clue that a small increase in what they pay their courier makes a really big difference in perception of them.

Dead69Girl Wed 21-Nov-12 14:37:18

Debenhams use them

FrostyTheShosheman Wed 21-Nov-12 20:07:24

Littlewoods and Very

LadyofWinterfell Wed 21-Nov-12 20:10:40

Tesco use them to deliver to store.

I'm currently on a trial of Amazon Prime and it's almost worth paying full whack for because they don't use yodel for next day delivery!

Mintyy Wed 21-Nov-12 20:16:52

Dh had a Yodel delivery from Vodafone this week. As it happened I was standing in the hallway when the Yodel guy rang the doorbell but he was already heading off back down the front garden path (without leaving a card) by the time I got to the door and opened it. About 5 seconds time lapse.

poorbuthappy Wed 21-Nov-12 20:17:57

Seriously there is a gap in the market somewhere.

TidyDancer Wed 21-Nov-12 20:25:50

My disastrous delivery from Yodel was via O2.

I know people complain about them, and quite rightly so, but wtf is it that makes them so fucking awful?! They know about their failings and they don't seem to do anything about it! I just don't understand it!

The book people / red house.

Chattymummyhere Wed 21-Nov-12 20:28:48

Littlewoods do I have just spent over a week arguing with them as Yodel delivery guy claimed he had delivered the item and it was signed for yet was no one in the house at the time of supposed delivery.

Clarks. My delivery failed to arrive, then I got an email from Clarks saying they had sent me a refund. When I called them to find out why, the lady in customer services called Yodel, and I heard their convo... turns out their delivery van was stolen, full of parcels.

TidyDancer Wed 21-Nov-12 20:34:03

I read somewhere that they have a time code system. If you have a certain 'we called at....' time on your card that means they didn't even try. I don't know how true it was, but I did actually have a card with that time on it.

Seems to me that Yodel fail without even trying.

itsatrap Wed 21-Nov-12 20:35:19

Boots use them. I once haftwo packages to return, one for boots, one for Wilko, I asked the driver what he had come to collect, he didn't know, I asked him what company it was for, he didn't know. I had to call boots custome care to find out, then he tried to leave without giving me a receipt for an item worth £350! Idiot!

PinkPeanuts Wed 21-Nov-12 21:59:22

River Island

Speedos Wed 21-Nov-12 22:15:29

TK Maxx do! I think many companies do for their cheapest or free delivery options.

My Yodel person hoofs it over a 2m gate into a big puddle if its been raining.

cerealqueen Wed 21-Nov-12 22:20:18

Sounds like the question should be which companies don't use Yodel!

hauntedhouse Thu 22-Nov-12 00:01:46

I have a soft spot for Yodel. Couriers are always local people, driving their own cars, often after hours. Yodel doesn't fuss with recruiting or training, so they're a lifeline for many. My courier is lovely. She always leaves her mobile if I miss delivery and last time I called she was back at my door in a few minutes.

It is an inconvenience when delivery is messed up, but it's not like anyone is left out of pocket. It's probably cheaper to resend few deliveries than than to implement complicated and costly quality system.

HeftyHeifer Thu 22-Nov-12 00:04:33

Amazon don't use Yodel in my area. It's always either Royal Mail or Hermes (Not much better than Yodel, IMO).

Zalando do use Yodel. Also Boots as mentioned. I'm fairly certain M&S have used them too.

ParsleyTheLioness Thu 22-Nov-12 08:56:15

Yes, I have no problem with Amazon deliveries, I live near Stoke on Trent.

freddiefrog Thu 22-Nov-12 08:59:40

Amazon use DPD in my area, they are truly beyond shit. They've cocked up every single delivery I've ever had.

I think Very use Yodel - they do round here anyway.

I've never had a problem with Yodel, I won't touch any company that use DPD with a barge pole

Happiestinwellybobs Thu 22-Nov-12 09:03:34

My Yodel man is lovely. He came to redeliver a parcel the other day and apologised for not being able to leave it anywhere the previous day as it was raining and he didn't want it to get ruined!

However I realise I may be a lone voice !

Merrylegs Thu 22-Nov-12 09:07:12

Yes - Yodel use local folks because they used to be Home Delivery Network I think and they were much better then.

The quickest way to get a resolution with Yodel re: crap delivery is to tweet them.

I did this and got an immediate solution (parcel was shown as delivered on the online system but it wasn't. Turns out the guy had left it in the neighbour's garage but didn't tell me or neighbour.)

The tweeter replies at once and talks to the delivery guy to find out what the story is.

But reading their tweet-line is v funny - full of peed off customers! It makes me think being a Yodel tweeter must be one of the most dispiriting jobs going.

ItsAllGoingToBeFine Thu 22-Nov-12 09:09:30

Never had problems with Yodel.

They are v cheap for the service they do. If you want shipping with FedEx or UPS or something you will have to pay significantly more shipping costs.

The reason loads of large retailers use them is that as a percentage not that many deliveries go wrong (I would guess), and they would lose a lot more customers if they put their shipping costs up (I would guess).

GoatsHaveStrangeEyes Thu 22-Nov-12 09:20:57

Dunelm mill use them.

I ordered a kettle and toaster from them and it was left in my garden, in full view of all my neighbours in the pissing down rain!

RooneyMara Thu 22-Nov-12 09:24:43

I agree that DPD are beyond shit. Citylink are also dreadful. They failed to collect something THREE days running last week, after I'd rebooked and called and everyone I'd spoken to said Oh yes, our fault, we'll be there tomorrow...bollocks they were.

Finally got told they had TRIED (also bollocks - it was on the doorstep waiting for them) and that they'd emailed, also total bollocks.
I got a refund through parcelmonkey and booked with arsehole parcelforce, who always turn up although they do cost a bit more.

eggsandwich Thu 22-Nov-12 09:31:33

the worst delivery company ever! littlewoods and ideal world use them. I'm sure that the requirement to work for them is to be as thick as shit and have no brain.

Rooble Thu 22-Nov-12 09:32:13

Dreams (bed company) use them. Lost a sale last year because Yodel delivered half a bed to us (late) and couldn't locate the other half in their system. Really unhelpful on phone, email etc, blaming us (???? Not sure how receipt of half a bed could be our fault??).
When we returned the half that we had they said they'd outsourced delivery to Yodel in our area but had had to set up an entire team to deal with and resolve non-delivery issues.

TheSmallPrint Thu 22-Nov-12 09:37:18

Last year Yodel left a TV my sister ordered in a HEDGE in her front garden. She doesn't know how long it was there but it was in easy view of the pavement and soaking wet as it was raining. They hadn't even bothered trying to get someone to sign for it so if it had been nicked she would be none the wiser.

All my Amazon stuff this year has not been Yodel.

RooneyMara Thu 22-Nov-12 09:40:07

Hedges and bins seem par for the course. It would be quite funny if real people weren't having to deal with this atrocious service and having their things stolen, soaked or taken to the tip.

What a bunch of clowns.

2beornot Thu 22-Nov-12 10:14:53

Lego use em. Took at day to get from holland to their warehouse, then a week to do the final 3 miles.

Hate hate hate Yodel!

KenLeeeeeee Thu 22-Nov-12 10:16:09

Amazon use them if you go for super saver delivery. If you pay for first class, they use Royal Mail (who in my area aren't much better) but if you fork out for Prime membership (£49 a year) they use DPD usually, who are brilliant.

NessunDorma Thu 22-Nov-12 10:25:41

They are shit.

First time they tried to deliver I was out so they left a note (no problem)

They came to redeliver and luckily I was in the kitchen and saw the van pull up. The driver wrote the 'sorry you were out' note before he left the van! As he posted it through the letterbox I opened my front door and he said, I shit you not...'there was no one in last time so I didn't think I'd bother'.

He then laughed and fucked off!

BridgetBidet Thu 22-Nov-12 10:42:40

They had to come and collect a faulty 32" TV from Amazon. The guy turned up and said, 'I don't think that will fit in my car and I'll have to keep it in my flat tonight and it'll make the hallway all cluttered'. I just closed the door on him. He got it the car when he had to.

comfyclothes Thu 22-Nov-12 10:43:57

Sports Direct also use them. I should be getting a delivery from them today via yodel.

Hope I get it then. I am bit worried now.

BobbiFleckmann Thu 22-Nov-12 10:49:43

well today is my selected redelivery day. If, as I suspect, they're using a new local man who has repeatedly gone to the wrong address (think similar house names on the road but one's a cottage / one's a lodge / one's a barn etc), we'll still be bang out of luck. Had they been shagged to answer any of the emails I've sent through their site after the supposed first three delivery attempts, i could of course have set them straight... God knows what condition the package will be in if it ever arrives.

ToffeeCaramel Thu 22-Nov-12 10:54:11

I buy from Amazon a lot and always use super saver delivery if i can and don't have problems. The only problems i have had have been when i've bought from a seller on amazon called the Entertainer and twice the stuff didnt turn up. Anyone else found that?

Woozley Thu 22-Nov-12 10:55:23

I imagine it's their working practices which make the service so poor. I have seen hundreds of their job ads, and what they pay works out at less than minimum wage.

Heartbeep Thu 22-Nov-12 10:58:28

Disney store use them in my area

Merrylegs Thu 22-Nov-12 11:39:07

Bobbi - seriously, tweet them. They will reply and will talk directly to the courier so they can tell him exactly where to go. (ha).

JustAnotherLlama Thu 22-Nov-12 11:49:58

Most of my Amazon next day deliveries were from them, they never put a note through the door, didn't deliver on the right day and updated their online information saying that the parcels had been delivered when they hadn't. I gave up with them months ago and try and avoid other companies who use them too so i'll keep my eye on this!

serialshopper1966 Sun 25-Nov-12 15:04:47

Completely unreasonable in my view. Ive never had a problem with Yodel, i have however had problems with Parcelforce, Citylink and DPD.

If you want to pay £15 for your package then by all means insist on a UPS or DHL delivery.

You need to realise though that increased delivery cost doesnt always equate to a better service....what it would do however is dilute a companies online orders and in these economic times thats the last thing they want

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