To think that Currys/PcWorld is shit

(60 Posts)
PolarCub Sat 17-Nov-12 16:00:12

I am furious with Currys and really don't think I'm being unreasonable!

My chest freezer died Wednesday 7th Nov - one of these things, had had it a few years.
So I went to Currys to buy a new one. It was to be delivered on Saturday 10th Nov - It came when expected but it was damaged (it had a big dent on the front and was filthy). Ok, again one of these things.
Got in touch with Currys, several frustrating phone calls later, I would have to phone back on Monday as the freezer manufacturer is closed at the weekends and as the freezer comes direct from the manufacturer Currys need to get a returns number from them before we can do anything.

Monday comes - Phone Currys get it sorted for damaged freezer to be collected and new freezer to be delivered on Weds 14th Nov.

Wednesday comes - New freezer comes and this one has a bigger dent on it, the coil has also come through the back panel of the freezer and it is completely filthy too.
Phone Currys again - another frustrating phone call - but arrange for damaged freezer to be collected and another new one to be delivered on Fri 16th Nov.

Friday comes - New freezer delivered - This one is clean and no dents! But the bloody front electrical panel is hanging off and no it won't simply clip back in!!!

I now have to wait till Monday as the freezer manufacturer is closed at the weekend and we can't get a returns number till they open so can't organise anything.

I am furious with Currys. All I want is for a new freezer that isn't damaged or bloody filthy and works. I have had to wait in for days for damaged freezers to arrive and all I've had from them is that they have refunded my original delivery fee.
I've also had to arrange for my Dad to come up twice to move the freezer to get the serial number off the back of it (I can't do it as I have arthritis and am on crutches) so that we can get a returns number from the manufacturer.

I don't suppose anyone has an email address for someone really high up in Currys to help sort this do they?

LadyBeagle Sat 17-Nov-12 16:38:20

Currys is crap.
I bought a new laptop from them in the shop and when I got home I discovered there was no battery in it.
As town for me is 60 miles away I phoned their customer helpline to be told that they couldn't send one out and I'd have to go back to the store and refused to give me the phone number.
I think they'll go the way of Comet and I can't wait.
Bastards.

thumper1806 Sat 17-Nov-12 16:42:13

I would tell them I wanted a refund as their customer service is rubbish, and as there have been problems with all of the items delivered you don't feel that you can rely on receiving a freezer that is fit for purpose (ie unseen damage).

Take your money elsewhere.

hellhasnofurylikeahungrywoman Sat 17-Nov-12 16:46:59

Currys are crap and bloody liars.

Your contract is nothing to do with the freezer manufacturer, your contract is with Currys. The email is here and in the meantime look at the Tading Standards site too.

McChristmasPants2012 Sat 17-Nov-12 16:50:57

awww that rubbish, but i have never had any problems with returns or the customer service.

YANBU. And their product knowledge is appalling.We were in there last Sunday half an hour before closing and the staff were stood about going 'not long to go now'. hmm

NotQuintAtAllOhNo Sat 17-Nov-12 16:51:35

Are you my neighbour?

I have lost count of how many times she has knocekd my door asking if I have some room in my freezer as she is getting a new freezer delivered. And EACH time it is dented. And guess what? From Currys.

She said she knew what the problem was though. They have to unpack it in the van, as health and safety laws now prohibit them from using sharp objects at the customers house. So the freezers are unwrapped on the van, or even before leaving the warehouse(!) before it is brought into the customers house.

PolarCub Sat 17-Nov-12 17:10:38

Thank you all for your replies

It makes me feel a little better that it isn't just me who is having problems with them - but sad too that others are.

thank you hellhasnofurylikeahungrywoman for the links to the ceo email address and to trading standards.

NotQuintAtAllOhNo - Don't think I'm your neighbour - as I haven't given my neighbour any frozen stuff (my Mum has it all!) - but I wonder if it's a Norfrost chest freezer she's getting too?

Intersting - the delivery guys are unpacking it at my door. I've been told that they can't unpack it before delivering it to check for damage as then it could be damaged in transit.

mummmsy Sat 17-Nov-12 17:12:46

i used to work for them, and can confirm that yes, they are absolute shit grin

LineRunner Sat 17-Nov-12 17:39:59

Curry's is shit.

I just posted on VIX's rant thread about the horrible, rude shop assistant who pushed my DS and me out of the way of the I-Pads we were looking at because she wanted to serve a man.

Fuckers.

PolarCub Sat 17-Nov-12 17:41:30

mummmsy grin

I've just had a manager from Currys on the phone, and we have a new freezer coming on Wednesday - they are going to unpack it at the manufacturer and check it before it comes to me. - So am a little hopeful at getting an undamaged freezer at last.

I would love to just get my money back on the freezer but this one fits in the gap that I have and short of knocking down a chimney breast (!) it's the only one that will.

RebeccaMumsnet (MNHQ) Tue 20-Nov-12 16:31:58

Hi all,

Currys PC World have been in touch with us after spotting this thread.
They have asked that we post this up on their behalf:

"On behalf of Currys PC World I would like to apologise for the service you
have received.

"It is disappointing to hear of the inconvenience you have encountered as a
result of failed deliveries and we have made the relevant senior managers aware of the mistakes you have highlighted.

"I have been able to locate your complaint details and I will be keeping an
eye on your order to try and ensure that all goes smoothly with your delivery on Wednesday.

"Should you wish to get in touch with us directly, please email letusknow@knowhow.com and I will be happy to help. As I will be working until 8pm on Wednesday I will call to check on how the visit went.

Many thanks

Katherine"

YABU purely on the grounds that they have a shiatzu massage chair that I take advantage of everytime I am in the vicinity for at least 20 minutes

LadyBeagle Tue 20-Nov-12 16:47:44

Fair enough for the apology.
They're still shit though.

RedHelenB Tue 20-Nov-12 16:50:21

Am sad about Comet's demise cos everything I ordered onlime from them arrived & was fitted with no problems.

AmberLeaf Tue 20-Nov-12 16:55:05

Their delivery system is a bit rubbish IMO, to get the cheaper or free delivery you have to wait forever, if you want it reasonably fast you pay a rip off fee.

I thoroughly recommend Appliances online

Brilliant customer service, good range of stock and very flexible with deliveries.

AmberLeaf Tue 20-Nov-12 16:56:38

Im sad about Comet too.

Had always used Comet for big appliances, only used Appliances online by chance as they could deliver exactly what I wanted quicker very recently.

I stopped using Comet years ago because they were overpriced and so objectionable when trying to foist extended warranties on you.

I stopped using Curry's two years ago because I'd find a product on the shelves, in the shop, but never actually in stock. So take it off the flipping shelves until you have it back again.

I only use a local independent retailer now. Their prices and delivery are reasonable and they have excellent knowledge.

Trazzletoes Tue 20-Nov-12 17:00:36

Currys are absolute bobbins. I had a thread about their appalling customer service at the start of October. It took 2 hours(!) of phone calls for them to admit that they had never had any intention of providing the installation service I paid for.

I never heard back from the CEO when I emailed him (or his complaints people). They are absolutely shockingly bad. I would never buy from them again.

Melpomene Tue 20-Nov-12 17:14:19

YANBU. We bought a dishwasher from them and paid extra to have it installed but the guys that delivered it couldn't instal it. They told me that if I phoned up the installation charge would be refunded. I phoned up and was told I would have to come into the shop to get the refund. Then when we visited the shop we had trouble getting in because they had a metal gate thing inside the door to the shop which was supposed to open automatically, but was stuck shut. After standing around in the doorway for a few minutes in a crowd of people, we literally crawled under the metal gate and then had to Q for 20 minutes before getting our refund. The chap in front if us in the Q was complaining about a dented dishwasher.

PolarCub Wed 21-Nov-12 16:13:51

Thankyou Rebecca from MNHQ for posting the message from Currys.

I have had a call from Katherine at Curys appologising - Thankyou.

I shall refrain from further comment until the new freezer arrives. Which is supposed to be before 5pm today.

Trazzletoes I like the use of 'bobbins' as an insult grin

AmberLeaf Thankyou for the name of Appliances online

It's ridiculous how some companies treat their customers - All I want is the goods or services I've paid for in a timely manner

JackThePumpkinKing Wed 21-Nov-12 16:17:24

Mumsnet:The new 'Watchdog'.

Why companies can't just get it right is a mystery to me. I used to work for a different electrical retailer and this kind ofstuff happened all the time.

Vivalebeaver Wed 21-Nov-12 16:19:50

I haven't set foot in the door of Currys for 15 years.

I ought a matsui (own brand ) stereo which nearly a year later died, the receipt was on shiny paper and the ink had faded and was unreadable. They wouldn't do anything as they said I couldn't prove I'd bought the stereo from them. Really? When I pointed out it was their own brand they said it could be more than a year old. So I found a bank statement, but they said it could be for a different product.

I went back several times and in the end went in on a busy Saturday and very loudly started telling everyone that they were refusing to refund me for faulty goods. Got my money back.

As I left the store another customer literally had his hands round the managers throat, holding him off the ground and throttling him over a freezer refund!

PelvicFloorClenchReminder Wed 21-Nov-12 16:20:26

Currys are appalling. I had the same problem with a new cooker that didn't work, they tried all sorts to try and avoid refunding me. Tossers.

Vivalebeaver Wed 21-Nov-12 16:21:11

And pc world is only good for browsing before either buying cheaper at Amazon or buying online from John Lewis for a two year guarantee.

Vivalebeaver Wed 21-Nov-12 16:23:40

Currys should have gone to the wall before Comet, I'm sure it won't be long though.

Orchidskeepdying Wed 21-Nov-12 16:26:33

I had massive problems with their computer repair people, knowhow. Never using them again.

PolarCub Wed 21-Nov-12 16:59:01

Well the new freezer is here.

I am so angry I could scream.

Yes it is clean, no dents, and the control panel is actually fixed in.

But the lid is scratched!!

This is the 4th freezer and it is still damaged.

I have had to wait in, reorganize my kitchen and hallway 4 times now (my flat is tiny, and things need to be moved to enable the freezer to come in). I am really quite ill with Psoriasis and Psoriatic arthritis, use crutches to get about and have medication that makes me feel quite sick and tired. I could really do without all this.

All I wanted was a freezer that worked and wasn't damaged - I could actually cry sad

BupcakesAndCunting Wed 21-Nov-12 17:00:17

I could just eat a curry now sad

Vivalebeaver Wed 21-Nov-12 17:00:52

Get a refund. Go to appliances online, I've used them before and they're good.

JackThePumpkinKing Wed 21-Nov-12 17:02:19

Dear god, how useless are they! confused

Vivalebeaver Wed 21-Nov-12 17:05:17

Appliances online do next day delivery for £10

here

MariaMandarin Wed 21-Nov-12 17:06:11

Would you be happy to keep the freezer in its current state if they knock a percentage off the price? Could suggest that? I got a good deal on my dishwasher that way, but it was from John Lewis who are rather different.

AmberLeaf Wed 21-Nov-12 17:08:52

Refund, they are taking the P now, you would think that after going to the trouble to respond here, that they would make damn sure you got your feezer in perfect condition!

Appliances online all the way.

Currys, if you're still reading, do a test purchase from Appliances online and take notes on their customer service model.

Trazzletoes Wed 21-Nov-12 17:20:29

Currys, if you are reading this, please note that only 1 poster has had a good experience. What on earth does that tell you about your customer service?

WelshMaenad Wed 21-Nov-12 17:31:28

YANBU, they're useless, and I wouldn't be fobbed off with bleaty apologies aimed at limiting the damage to their reputation rather than appeasing the customer, either.

I would ask for ALL your money back - I think a free freezer is the least you're owed after so many fuck ups.

Vivalebeaver Wed 21-Nov-12 17:41:39

They are taking the piss. A friend had similar problems with laminate from b&q. After the third delivery of scratched laminate the manager personally selected the laminate packs for my friend and came out in the lorry with the delivery.

Curry's manager should have unboxed/unpacked and checked the item and then repackaged it.

poorbuthappy Wed 21-Nov-12 17:47:22

Cancel the order and buy from elsewhere before your head comes off.

ginmakesitallok Wed 21-Nov-12 17:47:35

That is amazing - even after knowing about this thread they STILL get it wrong! go somewhere else.

MistressIggi Mon 26-Nov-12 19:43:54

I'm so angry on your behalf OP, it really shows contempt for the customer to send you yet another faulty appliance.
Pc World's repair centre left us without a computer for weeks last summer, and god knows how much money I spent on the phone to people who just lied and lied to me.

CheerMum Mon 26-Nov-12 19:46:37

i am steaming mad with currys myself (started my own thread cos hadn't spotted this one)
they are fucking ridiculous.
agree that it'll only be a matter of time before they go belly-up like comet.

ArtexMonkeyDude Mon 26-Nov-12 20:00:07

This is why John Lewis are laughing all the way through the recession while their competition goes to the wall.

OscarPistoriusBitontheside Mon 26-Nov-12 20:07:09

I'd you are in manchester then I thoroughly recommend direct discounts.com my mum and Nanna have used them and they deliver on time, what you've ordered ad take your old appliance away.

ninah Mon 26-Nov-12 20:52:26

thank goodness for this thread! my washing machine just died and I was on the point of ordering through currys, the only thing was it was a total faff getting a delivery date, you have to put in 3 different options and I have really limited time
appliance direct does 7 days a week, you put in when you want, basically - impressed so far! hope the service is as good when they turn up smile

Hope you're ok today OP.

Another one here thats used Appliances online, ordered my Tumble dryer from them, they were the cheapest around and there service was great. smile

Currys - I understand that this is drop shipped from your supplier but what are you doing to get this sorted? Once you replied you should have been able to ensure this was sorted (not that it should take that). Your supplier should have done whatever was needed to have got this sorted.

PolarCub Tue 27-Nov-12 12:25:23

Hi CheerMum I've just read your thread. I can still confirm that Currys are shit and I wouldn't hold your breath for Katherine to get in touch with you!

I spoke with Katherine last week and arranged for her to phone me back which she did - an hour and a half later than we agreed, we then discussed some options.
We then arranged for her to phone me back yesterday (to give me the weekend for me to find something else suitable) and she didn't even phone back.

so currys if you are still watching this thread:

Your customer services is shit

I would expect a very big goodwill gesture & some flowers & possibly some (dairy free) chocolate for all the bloody hassle you are putting me through

PolarCub Tue 27-Nov-12 12:27:30

Maybe MNHQ could ask Appliances online for a discount for Mumsnetters in support of Currys is shit grin

buggerama Tue 27-Nov-12 12:37:09

Outrageous! Currys must be still reading this seeing as they are aware of the post.

I say keep bumping, so as many of us know how shit Currys are as possible, spread the word, we have power

CheerMum Tue 27-Nov-12 13:18:31

CURRYS IS SHIT
CURRYS IS SHIT
CURRYS IS SHIT

Gingersstuff Tue 27-Nov-12 13:39:27

I'll chime in and say Currys are shite too. The shop staff are awful and online service is a joke. I defected to and also highly recommend Appliances Online, have had my last few deliveries from them (freezer, fridge, cooker, extractor fan, and then washing machine) and their service is great. Even the delivery people were courteous and helpful and took all the packaging away :-)

Selks Tue 27-Nov-12 14:42:27

Well I've got several appliances to replace (after being flooded in the summer) and won't be shopping at Currys if this is how they treat their customers!

amicissimma Tue 27-Nov-12 14:57:48

I have been buying printer ink at the same branch of PC World for some years. My latest attempt:

Searched all over, couldn't find it. Approached assistant, described the ink and asked if they had it and if so, where it was.

Assistant: 'Yes, it's over there' (points)

I go where she indicated and searched high and low. Same assistant appeared;

'Have you found what you are looking for?'
Me: 'No. I'm looking for ...' (describe ink)
Assistant: 'We don't stock that'.
Me: 'Oh, I've always got it here. When did you stop stocking it?'
Assistant: 'We've never stocked that type'.

Thank goodness for Amazon.

PolarCub Tue 27-Nov-12 15:59:33

Well for me the saga has been resolved smile

I now have a cheque for £150 winging it's way to me shock grin

Apparently the whole pallet of these freezers were damaged. So beware if you are buying a Norfrost C7AEWC

I'm happy this is now resolved, but so angry that it has taken the power of Mumsnet to do this.

Trazzletoes Tue 27-Nov-12 16:25:02

Glad you have it sorted, Polar. I'm 6 weeks in and have had no satisfactory response to my complaint (well, they eventually fitted my washing machine despite not employing anyone who can fit such appliances hmm but I'm still out of pocket for phone calls totalling more than 2 hours to 08 numbers to try and resolve the issue.

They are conveniently ignoring this and, to be honest, I can't face spending more money to try and resolve it, so I shall simply make it my life's work to educate people about the absolute horror that is Currys.

With any luck they will be out of business soon.

PelvicFloorClenchReminder Tue 27-Nov-12 16:33:41

I hope they don't consider £150 a bribe to try and silence the deafening roars of CURRYS IS SHIT that echo around the land.

Selks Tue 27-Nov-12 16:38:22

Glad you've got your money back, OP. I still won't be ordering from there.

ArtexMonkeyDude Tue 27-Nov-12 18:43:39

Compare and contrast the mner whose John Lewis bed arrived damaged. I can't find the thread, but by the end of the same day, iirc, she had her money back AND a replacement bed.

MistressIggi Tue 27-Nov-12 20:27:15

£150 seems nice until you remember how many days the OP has spent sitting in for deliveries and phonecalls. Looks like they value her time at about £25 a day - not very realistic is it.

Pixel Tue 27-Nov-12 20:39:17

Noticed today that our local Comet is closing down which I suppose means the Curry's round the corner will be getting more business.hmm

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