To pay the taxi driver half the fare?

(205 Posts)
Dordeydoo Sun 07-Oct-12 18:32:16

Booked a taxi at 7:30pm on friday night for 8:10pm. The taxi hadn't turned up by 8:20pm so rang and was told it was at the end of my road. Still hadnt arrived at 8:30pm so rang again to be told the same, which clearly wasn't the case as my road is a culdesac with 28houses so not long! Taxi finally turned up at 8:45pm then the driver drove like a prick the whole way to destination. When I got out I only paid half the fare was I being unreasonable to do so?

mrsminerva Sun 07-Oct-12 18:36:46


GoldShip Sun 07-Oct-12 18:38:56

I'm not really sure to be honest because I don't know the reasons for why he was late, it might not have been his fault.

For example, I had the same problem as you on Monday. I rang the taxi at 8, I booked one for 8:45. Now 45 minutes is ample time for them to get a taxi to me on time and it was important I wasn't late. 8:45 came and went. I was ringing up the taxi firm who wouldn't answer my calls, but did when I rang from a different number! When the taxi finally came it was 9:25, I was all ready to go mad guns blazing but he told me the job had only came to him at 9:05!

Now I paid full fare, because it wasnt his fault.

And the same might have been for your case too? I did complain on Facebook to the company though

SecretCervix Sun 07-Oct-12 18:38:59

Amazed the driver accepted? But you were not unreasonable to be fair.

susiedaisy Sun 07-Oct-12 18:40:07

Ywnbu to pay him half

dottyspotty2 Sun 07-Oct-12 18:41:37

Well in theory it's classed as fraud [DH is taxi owner/driver] and you could be charged.

Dordeydoo Sun 07-Oct-12 18:42:45

Driver didn't accept really as i placed the money on armrest and we all got out. He also made some comment as we got out.

The driver never apologised for being late,plus when on phone to company they told me twice he was on my road when clearly not

GoldShip Sun 07-Oct-12 18:43:34

The phone company will tell you anything to keep you from cancelling, they said the same to me. They're the ones who lied because they were supposed to track him

Nancy66 Sun 07-Oct-12 18:45:44

'at the end of your road' and 'just turning into your road' is mini cab bollox-talk....they all say this.

SirBoobAlot Sun 07-Oct-12 18:49:15

Hmm. You might find you have trouble getting a taxi again because f this. And its not really his fault personally, its the company. So I don't know.

AnneTwacky Sun 07-Oct-12 18:56:20

I'm guessing the taxi driver is self employed and just pays the company a settle, as that's the way it usually works. Also if he was that late, it's doubtful he got the job in time to be at yours for 8.10.
I think yabu as you didn't tell him you only wanted to pay half fare, you just left half the money. That's not on.

SoleSource Sun 07-Oct-12 19:00:07


Dordeydoo Sun 07-Oct-12 19:02:31

It's not on that he was 35mins late either. I told his company I'd be paying half

TheMonster Sun 07-Oct-12 19:06:49


ToothbrushThief Sun 07-Oct-12 19:13:57

YABU. Taxi driver will have to pay a % of the 'fare' that he didn't get to the taxi firm. It was the firm who over booked and let you down. You have penalised the wrong person

Tuttutitlookslikerain Sun 07-Oct-12 19:16:39

Yes you were. You accepted to undertake the journey, and pay full fare, when you got in the taxi IMVHO. You could've cancelled when he was very late and called someone else!

LucyLastik Sun 07-Oct-12 19:18:34


zippey Sun 07-Oct-12 19:21:06

I agree that you have penalised the wrong person and that it is appalling behaviour on someone who is just doing their job and trying to make ends meet. Cant be too pleasant picking up ungrateful strangers all the time. Its not the messenger that is at fault. Id be upset if I was the taxi driver.

Maybe you should make amends by phoning the company to see who picked you up so you could give the rest of the money plus a nice big tip, to apologise.

mynewpassion Sun 07-Oct-12 19:21:48

Let's hope he's not waiting for you outside with the police.

mamij Sun 07-Oct-12 19:22:56

Not sure. As others have said, it might not have been his fault so you've penalised him (and am guessing he's not earning a very huge amount of money).

WorraLiberty Sun 07-Oct-12 19:24:53


You can't use a service and then decide it's not good enough, so you get to choose how much you want to pay for it.

If you were annoyed about him being late, you didn't have to step inside his car.

You may well get a call from the taxi firm at some point and if you still refuse to pay up, possibly the police.

It depends on whether they want to retrieve the money or just blacklist you.

AnyaKnowIt Sun 07-Oct-12 19:26:16


I do hope that they decide to claim back the money you owe.


Always have more than one taxi number in your phone. If one doesn't show, tell them they've got ten minutes or you're going with <named rival>.

No way I'd have waited that long for a car. By waiting you accepted the service, so you pay for it in full.

calypso2008 Sun 07-Oct-12 19:35:26

Totally, totally unreasonable. You don't get in a cab and decide at the outset you are not going to pay. As others have said, quite rightly (I worked for a cab company when I was a student) they were the ones at fault, NOT the taxi driver... do you think he was twiddling his thumbs at the end of the road to piss you off?

It was a Friday night at the busiest time. so - no, he was't. The company who took the booking lied and they will be taking a percentage off him. You got in that taxi knowingly.

You stole from the man - end of.

VVVU, horrible in fact.

zippey Sun 07-Oct-12 19:44:20

Judge Judy would have said you were being unreasonable. You dont use a service and then decide you dont want to pay the full fare.

dondon33 Sun 07-Oct-12 20:00:03

I'm in the middle - I understand why you done it, who knows where he was if he didn't offer an explanation -he could of popped to the shops for all we know.
The cab company I used before were terrible for this, a few of the drivers who got the sharp end of my tongue, told me it was the booking guys fault - taking all bookings when he knew there was no chance of picking up at the booked time. They'd told him not to do it and had lost lots of customers, including myself.

zippey Sun 07-Oct-12 20:05:04

Id agree about paying half if they had driven them halfway to the destination, but its not the OP's judgement call to make. Morally wrong in my opinion.

FredFredGeorge Sun 07-Oct-12 20:13:06

Disputing the fare in the circumstances is entirely reasonable, and if indeed the OP warned the firm during a chase up phone call then I'd say it was agreed by the firm when they continued to provide the service.

If the driver does have a weak contract with the dispatcher, then it might make him re-think, it doesn't mean the OP should be out of pocket.

There is nothing wrong with disputing fares, and if the driver accepted it, then all is good.

FredFredGeorge Sun 07-Oct-12 20:14:18

WorraLiberty As described it would be a civil debt - offer of payment was made on a disputed fare - that would make it not a police matter, I believe there's case law on the subject.

Dordeydoo Sun 07-Oct-12 20:15:41

Also when on phone to company they said he was in a place where he didn't need to be as the job before took him to another side of town from us and where he was

Just FYI, in most firms the cabbies are self employed, not employed by the taxi firm itself. So the promises that the person on the phone made to you (that he was in your road etc) are nothing to do with the cabbie himself.

cheesesarnie Sun 07-Oct-12 20:21:47


don't get in next time.

Dordeydoo Sun 07-Oct-12 20:22:23

This taxi company has tracking so can see where each of their drivers are etc so clearly both wer wrong

MrsKeithRichards Sun 07-Oct-12 20:24:31

Yabu, totally unreasonable.

Dordeydoo Sun 07-Oct-12 20:25:49

Surely it's totally unreasonable for him to be 35mins late & for the company to lie?

slambang Sun 07-Oct-12 20:31:49


The driver has no control over when the firm has said he'll be at your house. If the firm over-books him so he can't make the trip to yours in time the driver cannot miss out the booking before you to get to yours on time. If you ring and complain that he's late the firm is the one who has lied and said he's on your street. The firm will not suffer from the lost payment as he will pay them a set fee.

Did you tell him to stop driving like a prick? Did you say that you would not pay the full fare if he continued to drive dangerously. Or ask to be set down because he was driving badly?

Thought not.

Dordeydoo Sun 07-Oct-12 20:39:22

Yes commented on driving 3 times and he shrugged it off and said he has 35mins to make up

slambang Sun 07-Oct-12 20:47:29

You are right. It's unreasonable for him to be late and for the copany to lie. But it's the company you should have directed your disatisfaction towards. It's like going to a restaurant and having a shit meal so you still pay the chef but not the waitress.

He wasn't late because he was sitting in a carpark having a fag (probably) or sitting in the street next to yours just to annoy you. I'd have called the comany and cancelled. Then not used them again.

Dordeydoo Sun 07-Oct-12 20:52:55

I had rang 2 other companies once he was late but they said their was a half hour wait so seemed easiest to use original one

WorraLiberty Sun 07-Oct-12 20:55:52

I had rang 2 other companies once he was late but they said their was a half hour wait so seemed easiest to use original one

That's not the cab driver's problem is it?

The fact is you gladly got into his car when it eventually arrived and then you refused to pay what you owed.

That's out of order.

Dordeydoo Sun 07-Oct-12 20:57:42

No I got in the car because I was 30mins late for a surprise party and needed to get there ASAP

It's like going to a restaurant and having a shit meal so you still pay the chef but not the waitress

This ^ is bang on, totally agree.

WorraLiberty Sun 07-Oct-12 21:05:22

Then you should have paid up.

CherylWillBounceBack Sun 07-Oct-12 21:06:40

you're getting a bit of a hard time op. In your shoes, I would have been pissed off too - especially when he started driving like an idiot. and would have not paid in full. However, I would have told the driver I was doing this during the journey and to take it up with the firm who made the booking. if he decided to stop the cab once he knew I wasn't going to give him full fare, that would be fine. Am surprised others are on the side of the company rather than the consumer in a case like this.

Tiredmumno1 Sun 07-Oct-12 21:17:24

I think you are BU, I know you may be pretty pissed off at what happened, however wouldn't you prefer to just be the bigger person and go and pay the rest of the fare rather than putting yourself in a position that you may have the police on your doorstep, I don't think they'll care about your reasons, you owe this man his money. If you want to complain about his driving then you need to mention it to the company (when you are paying them)

calypso2008 Sun 07-Oct-12 21:20:57

Fred There is nothing wrong with disputing fares, and if the driver accepted it, then all is good.

The OP just chucked it down on the seat and left.

Well, OP... if you can live with it, good for you. I would not behave like this.

calypso2008 Sun 07-Oct-12 21:24:40

Plus, I have no idea where you live, but on a Friday night at the busiest time of the week, for a surprise party, I would have booked a little more in advance.

I lived in London, 40 minutes for a cab on a Friday at that time night was out of the question if you did not book well in advance.

Anyway, you know you were being unreasonable, you must do.

PropositionJoe Sun 07-Oct-12 21:28:00

How is she supposed to take it up with the cab office after she has paid then?

calypso2008 Sun 07-Oct-12 21:38:13

Should have got on a bus then, if the bus was late, say to the bus driver 'I am only paying half the fare' and see how she got on then.

I have changed my mind. The OP was NBU she was being totally dishonest.

OutragedAtThePriceOfFreddos Sun 07-Oct-12 21:44:02

I don't think you did anything wrong by not paying, although I do feel for the poor taxi driver who is now short of pay. But because he's pissed off, he will take it up with the operators, and they might begin to think about being honest. Or, as you told them that you would only pay half, they will do the right thing and make up his money out of their earnings, as they are the ones to blame.

Dordeydoo Sun 07-Oct-12 21:58:34

Take the bus hahaha erm no I rang a taxi for a reason.

There were 3 of us who got the taxi and all of us said paying half wasn't unreasonable

Tiredmumno1 Sun 07-Oct-12 22:01:58

Still not so sure the police would see it that way, but hey ho. What's done is done, you are obviously not going to do anything about it, so just move on and hope that the cab company don't follow it up. Also I think there were more than 3 people here telling you that you were being U, also you probably won't be able to use their cab company anymore.

Dordeydoo Sun 07-Oct-12 22:15:00

Have used the company for when coming home. No issues what so ever! They can call the police over £2 as I don't care because the police will probably laugh at them

OutragedAtThePriceOfFreddos Sun 07-Oct-12 22:24:46

£2? So your entire fare was only £4? confused

Where the fuck do you live where you can get taxi rides for £4? shock

Taxis round here won't take you to the end of your own road for less than a fiver.

Dordeydoo Sun 07-Oct-12 22:28:22

£4 is the minimum fare and it was less than a mile journey which we would normally walk but it was pissing down

XiCi Sun 07-Oct-12 22:29:10

Of course yabu. If you needed to be at a surprise party then why leave so little time to book a taxi? The situation you found yourself in was your own fault. Surely you realise that taxis start getting busy at that time on a friday night? What youve done is basically theft, and you sound so very proud of yourself. As everyone else has said it wont have been the drivers fault, yet he gets a mouthful from you and half his fare left on a seat, nice

SirBoobAlot Sun 07-Oct-12 22:30:04

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calypso2008 Sun 07-Oct-12 22:30:50

I think you slightly missed the point of my bus analogy but 'hey ho' the three of you all agreed that you were totally in the right so I am not quite sure why you are asking us.

A four pound taxi fare must mean you could have walked there in about two minutes.

calypso2008 Sun 07-Oct-12 22:33:44

biscuit from me too.

Honestly, I am surprised anyone agreed to pick up a four pound fare on a Friday night at 8pm.

Poor taxi driver, I hope and expect, they never pick you up again.

Dordeydoo Sun 07-Oct-12 22:34:23

It's a 15min walk and not one I'd want to do in heels and the rain!
We left the same amount of time we do every Friday we go out. The taxi company is huge so most the time you can ring and say ASAP and they are there within 10-15 mins

Dordeydoo Sun 07-Oct-12 22:35:02

The £4 fare is the minimum rate for local journeys

Tiredmumno1 Sun 07-Oct-12 22:35:24

What sirboob said.

XiCi Sun 07-Oct-12 22:39:53

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ShellyBoobs Sun 07-Oct-12 22:40:40

£4 fucking pounds? Between 3 of you?

And you only paid the poor sod half of it because the company ballsed up?

Unbelievable. And very fucking tight.

How did you each spend the 67p you saved?

FredFredGeorge Sun 07-Oct-12 22:40:57

Okay so YABU now to wait 35 minutes for a 15 minute walk and arse about a 4quid fare.

The principle of disputing a fare I don't disagree with but when you're already messing the driver about with such a short and irrelevant journey.

Dordeydoo Sun 07-Oct-12 22:43:43

Erm not an irrelevant journey. I'd love to see you walk it in high heels and heavy rain!

ravenAK Sun 07-Oct-12 22:44:02

Oh well, yadbu then.

Should've a) cancelled & walked & b) not diddled the poor bloke out of £2.

Just use adifferent firm next time if they overbook.

DeepPurple Sun 07-Oct-12 22:47:56

I got a taxi last night. I booked it 3 hours before I needed it. He turned up 15 mins early and gladly waited for us as we weren't ready.

My fare was also £4. I paid £5. Even though I was a bit annoyed that he was early and I felt a bit rushed. It would never occur time to pay half of such a small fare.

£4 between 3 of you and you only paid £2 between 3 of you? Selfish.



Dordeydoo Sun 07-Oct-12 22:49:33

Clearly you lot don't understand that it wasn't appropriate to walk! We would of looked like drowned rats by the time we got there,

40mins is adequate time to book a taxi on Friday night

calypso2008 Sun 07-Oct-12 22:51:24

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MerylStrop Sun 07-Oct-12 22:52:31

YABreally incredibly U - it was the company's fault, not the driver's
He'll be out of pocket now

Dordeydoo Sun 07-Oct-12 22:54:25

Yes it may have been companies fault but on the phone they said pay half if you feel appropriate

Surely it's not the companies fault for him driving a prick

Tiredmumno1 Sun 07-Oct-12 22:59:45

You asked if you were BU, quite a few people have told you that you are, so why not just take that rather than keep trying to explain? I haven't changed my mind.

AmberLeaf Sun 07-Oct-12 23:04:23


My Dad used to cab for a living, you do realise thats what it is, a living not a charity?

It wasn't the drivers fault it was the controllers fault, the controller is the one that lied to you!

On a few occasions my Dad drove people who said they wouldn't pay up straight into the police station where he would start to sound his horn.

They paid up then of course.

Total pisstake.

bonnieslilsister Sun 07-Oct-12 23:05:39

You are a cheese never heard this before and here is a biscuit to go with it

Can't get over between three of them they refused to pay £2 tight gits what you do is pay what you owe and don't leave a tip if you are that peeved

Dordeydoo Sun 07-Oct-12 23:07:14

So it's the controllers fault the driver drove in a dangerous manner and when asked to drive responsibly shrugged it off and said no because he had 35mins to make up?? Dont think so!
Controller on phone agreed half price fare as we'd been messed around before he even got there

Isabeller Sun 07-Oct-12 23:07:43

I used to drive a taxi on a 50/50 deal at nights so someone paying half would ensure the owner and operator (company you phone) got paid but I got nothing.

Dordeydoo Sun 07-Oct-12 23:08:07

What pay for a shit service and have my life put at risk? Dont think so

AmberLeaf Sun 07-Oct-12 23:08:42

What 35 mins did he have to make up?!

It doesn't work like that!

Dordeydoo Sun 07-Oct-12 23:09:45

His words were 'I have to speed and drive like this as im 35mins behind where I should be'

AmberLeaf Sun 07-Oct-12 23:10:30

I dont believe you.

Tiredmumno1 Sun 07-Oct-12 23:10:48

Good grief

Dordeydoo Sun 07-Oct-12 23:11:16

Amber leaf -why?

AmberLeaf Sun 07-Oct-12 23:13:31

Because I know enough about how that industry works to think that's not something a cab driver would say-because it doesn't work like that.

sashh Sun 07-Oct-12 23:13:52

YANBU not because of the taxi being late but because of his driving.

Dordeydoo Sun 07-Oct-12 23:15:38

Well that's what he said. Still no excuse for putting mine and others life at risk though

Tiredmumno1 Sun 07-Oct-12 23:17:25

So why use the same company on the way back? What if it would have been him that had picked you up again?

Dordeydoo Sun 07-Oct-12 23:22:02

Used same company as 99% of the time they are the most reliable taxi firm in the area, also normally one of the safest

Tiredmumno1 Sun 07-Oct-12 23:25:26

Tbh that doesn't make much sense considering you obviously had other local cab companies, and this has wound you up so much to come on here to make a meal out of it, you were really angry that your lives were put at risk, yet a few hours later you were getting back into one of their cabs hmm

Odd very odd

Dordeydoo Sun 07-Oct-12 23:28:19

The other companies are never reliable and take over 1 hour to turn up and are never as safe.
The company I used are 99% of the time there early & the safest around with polite, decent drivers

bonnieslilsister Sun 07-Oct-12 23:28:50

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Dordeydoo Sun 07-Oct-12 23:31:01

So doing 45 if not more in a 30 is not speeding?
Also needing to be in right hand lane of a 3 lane junction but remaining in the leftist lane until the junction and cutting up cars in the process isnt wreckless

Tiredmumno1 Sun 07-Oct-12 23:33:44

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WorraLiberty Sun 07-Oct-12 23:36:24

Keep trying OP

But you're still BVVU

Dordeydoo Sun 07-Oct-12 23:45:59

What don't you lot get about them 99% of the time being the best by far. That's why I used them again and I'll continue to use them. Since Friday have complained to the company who are investigating the driver for being late.

Haven't hopped about at all, have said im pissed off with lateness and driving. I only praised them for their normal service

zippey Sun 07-Oct-12 23:47:02

So he drove like a maniac for a mile? I think you are making excuses to ease off the guilt you feel deep inside.

I know you are trying to be beligerant and stick up for yourself but can you honestly not see that you were being unreasonable, and that you did a crappy thing to someone going about their job?

Someone made a great bus analogy earlier - Calypso - she said try getting on a late bus and say you'll only pay half fare because its late. The driver would tell you where to get lost!

Tiredmumno1 Sun 07-Oct-12 23:47:27

And what don't you get about you BU?

WorraLiberty Sun 07-Oct-12 23:48:35

No I sincerely doubt you'll continue to use them

I'm quite sure you'll be black listed.

Tiredmumno1 Sun 07-Oct-12 23:52:06

Oh gawd worra don't start her off again, she'll be telling us that she won't be blacklisted as the company think she is trustworthy 99% of the time grin

Dordeydoo Sun 07-Oct-12 23:53:25

Not blacklisted as used them today and have spoken to manager who agrees I paid. Accordingly and he's investigating the driver

Dordeydoo Sun 07-Oct-12 23:54:08

Tired - thought you were leaving the thread?

Tiredmumno1 Sun 07-Oct-12 23:55:20

Really where did I say that?

bonnieslilsister Sun 07-Oct-12 23:56:07

haven't hopped about at all you might be hopping now

zippey Mon 08-Oct-12 00:01:03

Now you're trying to get the poor driver who drove you unwittingly for half price, sacked? What about his wife and 3 children?

Just when I thought things couldnt get worse, you are some piece of work OP.


Hope you had a good time at the surprise party.

AmberLeaf Mon 08-Oct-12 00:08:34

That's why I used them again and I'll continue to use them

You'll be lucky! people like you get blacklisted.

Since Friday have complained to the company who are investigating the driver for being late

I doubt that TBH.

aufaniae Mon 08-Oct-12 01:56:47


I used to use cabs a lot when I was in London. Luckily there were several to choose from. Lying about where they are and how long they'll take is not acceptable. And they don't all do it!

One did it to me, I never used them again. The other three companies I used for many years were consistently honest about where their drives were, it's certainly not unheard of!

I'm surprised the OP is getting a pasting! Turning up an hour and a half late is not acceptable, and it's not her problem if it's the driver's fault or the company's, that's between them to sort out. Why shouldn't she pay less for being lied to, and for such such shoddy service? How else is she to make her feelings know?

"It's like going to a restaurant and having a shit meal so you still pay the chef but not the waitress" If you have a really shit meal in a restaurant you are entitled to pay nothing.

OP if I were you I'd never use that company again, they simply can't be trusted.

tanfastic Mon 08-Oct-12 02:07:26

I would have probably felt like doing the same op. You had shit service, he drove like a prick even after you asking him not to. However I'm not sure I'd gave had the nerve to do it though. I would have definitely complained though.

ripsishere Mon 08-Oct-12 02:14:45

I think yABVVVVVU. I drove a cab for a year or so. It's a thankless job due to people like you. I agree that the controllers lied to you, but it wasn't the drivers fault.
Set up an account with a different firm.

AmberLeaf Mon 08-Oct-12 06:57:48

aufaniae it was 35 mins late not and hour and a half.

Dordeydoo Mon 08-Oct-12 07:10:35

Amber leaf - think what you want as your not the one who's exchanged over 10 emails and 4 phone calls about his driving and lateness! Even the manager said he shouldn't be late as Friday was quiet for them

AmberLeaf Mon 08-Oct-12 07:25:55

He wasn't late though! the controller sends drivers the jobs, what do you think he was doing prior to arriving at your house? parked up in a lay by?

He would have been doing other jobs, other jobs that the controller sent to him.

Thats why your comment about him saying hes got 35 mins to make up sounds like BS, it doesn't work like that.

Jobs will come in all day long, if he works 7am-7pm or 7pm-7am he will just take the jobs as they come in and then clock off when his shift is over or the job nearest to that time is finished.

The less jobs he does the less money he makes, it is not in his interest to be 'lazy', cab drivers don't get paid by the hour.

Im not sure why you cant grasp the fact that it was not his fault your cab was late

AnneTwacky Mon 08-Oct-12 07:30:19

Friday night was quiet for them? Really?

I would have thought Friday night would be one of the busiest times of the week for a cab firm.

I don't think yabu, most taxi drivers are lovely and drive well. Some are not and do not.
It could've been the company's fault not the mans but if that continues to happen to him then hell find another company surely?
I do several taxi drivers and not all of them are as honest as you lot say - some do blame the company when in fact they're late through their own fault.

Tiredmumno1 Mon 08-Oct-12 08:05:34

What exactly are you trying to achieve?

cheekybarsteward Mon 08-Oct-12 08:10:44

Justifying theft I guess?

SoupDragon Mon 08-Oct-12 08:12:10

Did you meant to post this in the "I am absolutely not being unreasonable so don't argue with me" topic?

wisden Mon 08-Oct-12 08:14:47

10 emails and 4 phonecalls? You paid £2 between 3 of you for a £4 taxi journey.
Can you seriously not see how petty it is?

gettingeasier Mon 08-Oct-12 08:15:07

You are kicking off over a £4 taxi fare ?

The taxi firm is normally really good but on one occasion you have had poor service so you are complaining to this extent ?

YABU and a typical OP who asks the question and then doesnt like the majority verdict

£4!!!! Get a life!

So the whole experience wasn't enough to put you off using the firm again i see. Bet they can't wait to have you in the back of their cab, you sound most delightful.

Op you need to get a fucking grip.

Doha Mon 08-Oct-12 08:36:27

Wouldn't be surprised if the taxi company blacklisted you.

Bottome line is you stole from the driver.

Friday night quiet for a cab company hmm. If you believe this you are very naive.

The more I read the less I believe everything.

Saying that, ywbu to not pay the full £4 fair between three of you! And you used the same company coming back, if it was that bad vote with your feet and use another company.

'10 emails and 4 phone calls about his driving and lateness!' For a company that is reliable '99% of the time' you sound like the customer from hell. It probably wasn't the drivers fault, for the company to say twice that they 'are just at the end of the road' they were lying to you.

And also finally if you knew you needed a taxi, book in advance, not half hour before especially on a Friday night.

MrsKeithRichards Mon 08-Oct-12 10:09:13

You should have walked.

LadyClariceCannockMonty Mon 08-Oct-12 10:17:18

'it wasn't appropriate to walk! We would of looked like drowned rats by the time we got there'.

Two words.

Coats. Umbrellas.

YABU to take it out on the driver. And tight beyond belief. But I don't think it's wrong to call out a taxi firm (the FIRM, not an individual driver) on crap service. I'd be more concerned about the 'at the end of your road' lies than the driver himself.

Icelollycraving Mon 08-Oct-12 10:18:15

Yabu. I understand it was annoying. I had a similar scenario recently. I booked a cab,it was late so I missed my train & was late for work. When I called them I got the whole 'it's just 1 minute away' so after a couple of times chasing I said 'stay on the phone for that minute then'. Suprise suprise,didn't come in that minute. I asked for a reduction on going the distance as I knew I'd miss the train,I do that cab ride twice a week. They said £2 off which I didn't think was fair (£28 usual fare) so told them I'd not use them again & haven't. They miss out on maybe £80 work a week. I paid the driver that day the required fare as he was not at fault.
You have arsed about emailing & complaining over £4 fare. So it was a rainy Friday night & you believe they were quiet. Bollocks.

AmberLeaf Mon 08-Oct-12 11:36:43

Rainy friday night, your cab was delayed and you believe they were quiet?

No can company in the land is quiet on a friday night never mind a rainy one and whenever Ive rung for a cab at a busy time [weekend evenings and crappy weather] they will tell you you will wait.


Because you dont know what time HE got the booking! They may have sent him to yours at 8.30 for all that you know.

FredFredGeorge Mon 08-Oct-12 13:19:07

I don't get the argument about about the driver and booker being seperate. Yes they almost certainly are, but that's purely down to them, it's nothing to do with you exactly how they choose to provide the service you request.

You contract a taxi service, it fails to deliver to the level you contract, you offer a fair value payment for the part of the service you got.

Sure the driver, as they are the one who actually collects the money, is the one who now has less cash, but if that's as a result of the booker, then it's his responisibility to recover it from the booker. It's not your problem they chose to work that way.

As I said, in the above example, for a shit fare that the driver really doesn't want pissing about over such a small amount is just rude, but in principle I have nothing against it.

Dordeydoo Mon 08-Oct-12 17:56:27

Yes I really wanted to carry round a soaking wet coat and umbrella with me on a night out - NOT!

The person on the phone agreed to us paying what we felt appropriate so the driver can sort with them if he wants.

You lot saying about shit food in a restaurant - I wouldnt pay full price then and doubt many people would

LadyClariceCannockMonty Mon 08-Oct-12 18:04:13

Perhaps I'm imagining it, but I could have sworn I'd seen areas for hanging coats and other outdoor stuff, in both other people's houses and bars/clubs/restaurants ...

Dordeydoo Mon 08-Oct-12 18:05:27

Erm not the ones round here, the pubs etc dont want to take responsibility for it

LadyClariceCannockMonty Mon 08-Oct-12 18:07:33

You seem to live in a weird world. Taxi firms quiet on a Friday night, bars/clubs etc with nary a coatpeg between them ...

MrsKeithRichards Mon 08-Oct-12 18:08:19

It's a wet coat love, not a Ming vase.

LadyClariceCannockMonty Mon 08-Oct-12 18:09:42


JennaMoroney Mon 08-Oct-12 18:09:47

an hour and a quarter late? i don't think op is BU.

Dordeydoo Mon 08-Oct-12 18:10:41

Taxi company was quiet as confirmed by manager.
Pubs with no where to store coats etc - none around here have that. The club use to then they shut it as it wasnt worthwhile.

It might only be a wet coat but I didn't want to have a night out with a dripping wet coat on me

GoldShip Mon 08-Oct-12 18:12:13

jenna you're missing the point others have made. The hour and a half wait is ridiculous yes, but
1. Might not have been drivers fault
2. Don't accept the ride if you're not going to pay in full. That's theft by not paying.

Dordeydoo Mon 08-Oct-12 18:13:40

The bloody company agreed with what I paid!!

AmberLeaf Mon 08-Oct-12 18:15:11

It was 35 mins wait though, the cab was booked for 8:10 and turned up 35 mins later.

kotinka Mon 08-Oct-12 18:15:32

Message withdrawn at poster's request.

GoldShip Mon 08-Oct-12 18:17:50

dordey the company will, they won't lose out. It's the driver that loses money.

JennaMoroney Mon 08-Oct-12 18:19:54

the service she paid for was a taxi at 7.30

I don't know if I'd have the nerve but I don't think she was being unreasonable.

LadyClariceCannockMonty Mon 08-Oct-12 18:20:33

I didn't really mean a full-on cloakroom with a bored but glamorous hat-check girl; I just meant some hooks. Or, failing that, the back of a chair ...

And I agree with those saying that punishing an individual driver isn't fair and you ought to have paid in full but then complained to the company

Dordeydoo Mon 08-Oct-12 18:20:42

Well that's for him to take up with the company then! And maybe if he hadn't drove like a dick then i'd have paid more

Dordeydoo Mon 08-Oct-12 18:21:37

And lovely leaning on a soggy coat! & in a club there are no chairs!

GoldShip Mon 08-Oct-12 18:23:31

the service she paid for was a taxi at 7.30
She shouldn't have accepted the service then if she wasn't going to pay the full fare. End of. She didn't make the driver aware beforehand. Just shoved the money down and left

Look at the end of the day OP you went about this the wrong way. My first post in this thread mentioned how the exact same happened to me, except I paid the full fare then took it up with the company. I got a full apology and re-fund. You're an adult, act like one. Instead of retaliating by committing a crime.

Dordeydoo Mon 08-Oct-12 18:25:08

I did take it up with company once he was late and before he arrived which they agreed to!

JennaMoroney Mon 08-Oct-12 18:25:12

The driver will now complain about that to the control office and things might improve.

JennaMoroney Mon 08-Oct-12 18:26:47

i disagree that she shouldn't have accepted the service. how was she supposed to get where she was going? the service was sub standard as they got her there but late. the 'commiting a crime' stuff is so anal. I'dsay 'call the police then'.

LadyClariceCannockMonty Mon 08-Oct-12 18:28:45

Again, I admit I don't frequent many clubs but am fairly sure that they don't, without exception, eschew chairs/seating.

What a fuss about a coat. Might not think you were being so U if it weren't for that but I am also a person who doesn't know when to stop

AmberLeaf Mon 08-Oct-12 18:29:23

The service was not for a taxi at 7:30pm!

she rang for the cab at 7:30 she wanted it for 8:10

AmberLeaf Mon 08-Oct-12 18:32:26

The company have no right to say a reduced fare is ok as its not their money!

You pay the driver not the taxi firm.

The cab driver pays a weekly amount to the taxi firm to pass the work onto him, all the drivers pay this weekly amount. the driver keeps all of the fare money.

OP, you know that the call centre staff at taxi firms lie through their teeth about the car being "on it's way" or "at the end of your road" before a driver has even accepted the job, don't you?

£4 is fucking cheap, probably less than the bus would cost for 3 people, you were being a complete tight arse.

And most likely, the driver didn't get you there late, the lying call centre staff did.

If you weren't happy with his driving and only wanted to pay half the fare then you should have said you were getting out when you didn't like his driving.

And to all who said about the cheap fare, it's only £2.80 here for a local journey. wink

Tiredmumno1 Mon 08-Oct-12 19:13:03

I still want to know what the hell you are trying to achieve with all this.

MrsKeithRichards Mon 08-Oct-12 19:20:41

You actually called them to inform them you would only be paying £2 of a £4 fare and they still sent a taxi?

Tiredmumno1 Mon 08-Oct-12 19:25:22

That's funny MrsKeith, my DH just said the same thing

bonnieslilsister Mon 08-Oct-12 19:28:20

Fgs op send me his name and taxi service address and I will pay him myself so exasperating

Tuttutitlookslikerain Mon 08-Oct-12 19:32:05

I agree MrsKeith, every taxi firm I know wouldn't have sent a car, much less sent one to the same thieving customer later the same evening!

She might have called from another number though? Used a different name?

MamaMumrOrangeTheGolden Mon 08-Oct-12 19:46:27

So you agreed the fare with the company and your friends all agreed that you were being perfectly reasonable, why are you going on about it then?

ThreeEdgedSword Mon 08-Oct-12 19:46:45

15 minutes walk? No point getting a taxi, flat shoes and a decent coat and brolly would have sorted you out.

YABU, it's common sense to think you're not the only person going out on a wet Friday night. I don't believe they were right to be late, but some cab companies don't bother asking where you're going before they book it. If he had a long trip previously, that's not his fault, it's the company's.

£4 is nothing, especially between 3 people. It's so petty.

Anyone who thinks that's cheap, my local cab company does £3.50 for local trips. And I've never been let down by them smile

Dordeydoo Mon 08-Oct-12 19:48:13

Used same name and number, been called a loyal customer!

KenAdams Mon 08-Oct-12 19:59:56

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.


What is a loyal customer to a taxi firm anyways? Do you get like 10 a day?

Dordeydoo Mon 08-Oct-12 20:20:58

Use them at least twice a week if not more. And nope not been blacklisted!

Tiredmumno1 Mon 08-Oct-12 20:29:06

I still want to know what you are trying to achieve with all this, over 10 e-mails and 4 phone calls to them? Do you want them to get rid of him? Do you want a refund? What on earth do you want?

You are still BU.

Twice a week isn't much. I doubt you will be loyal enough to keep after they look into it.

MrsKeithRichards Mon 08-Oct-12 20:56:13

Especially not if they're piddly 4 quid fares!

Dordeydoo Mon 08-Oct-12 22:50:15

Well there you would be wrong. The manager is meeting with the driver this week to discuss his driving and lateness on Friday night.

Tiredmumno1 Mon 08-Oct-12 23:00:08

How lovely of you, you never know he might be out of a job, would you like a round of applause?

Dordeydoo Mon 08-Oct-12 23:02:18

So you want a prick on the road who's putting lives at risk?

kotinka Mon 08-Oct-12 23:06:54

Message withdrawn at poster's request.

Dordeydoo Mon 08-Oct-12 23:08:52

I'm not letting it go, the driver shouldn't be on the road he's that dangerous

Tiredmumno1 Mon 08-Oct-12 23:13:29

So why start the thread in the first place, you asked if you were BU, you were told you are by the majority.

Actually don't bother answering that, as this thread really is a joke.

kotinka Mon 08-Oct-12 23:21:34

Message withdrawn at poster's request.

Tiredmumno1 Mon 08-Oct-12 23:23:29

Kotinka why are you calling people names?

kotinka Mon 08-Oct-12 23:24:22

Message withdrawn at poster's request.

OliviaLMumsnet (MNHQ) Mon 08-Oct-12 23:25:59

Our guidelines
Thanks all

Tiredmumno1 Mon 08-Oct-12 23:26:37

Maybe you should just listen to Olivia

kotinka Mon 08-Oct-12 23:30:56

Message withdrawn at poster's request.

WorraLiberty Mon 08-Oct-12 23:31:58

I'm looking forward to tomorrow's update....

" I'm still not blacklisted. The taxi drivers are all fully behind me on this one and have organised a 'drive slow protest' during tomorrow's rush hour. The Pope rang me late last night (I made him apologise and complained to God about it) and also offered me his full support."

"I'm sooo not BU you know so there".

Dordeydoo Mon 08-Oct-12 23:33:01

Don't think so Worra. Not blacklisted as used them tonight thanks and will be using tomorrow as well

WorraLiberty Mon 08-Oct-12 23:33:20

Damn!! Why do I always X post with Olivia? blush

Perhaps that was diving intervention....

WorraLiberty Mon 08-Oct-12 23:34:41

divine!! not diving ffs shock

Oh well that's good for you OP

Not sure how long they'll stay in business if everyone else decides to just pay what they fancy but there you go.

Tiredmumno1 Mon 08-Oct-12 23:34:57

Actually it was 2 words.

I am not being nasty, i have not called the OP names or sworn at her, I have just asked some questions along the way, which I never got an answer to, but hey ho.

Maybe you are right about one thing, I think I'll join you and leave this thread as well.

hmm all sounds a bit like bullshit weird tbh.

Tiredmumno1 Mon 08-Oct-12 23:37:02

Worra I have to give you a grin that made me giggle (the x post with olivia that is) right now I am gone.

kotinka Mon 08-Oct-12 23:38:54

Message withdrawn at poster's request.

Icelollycraving Mon 08-Oct-12 23:39:06

Not driving intervention Worra?! grin

scoobywoo Mon 08-Oct-12 23:39:57

I'm with OP on this one. The annoyed driver will hopefully give the crap firm an earful. That's how markets work. So let them sue you for the measly £2 you docked them for their crap service. That's fair.

Tiredmumno1 Mon 08-Oct-12 23:40:54

Kotinka I meant the other word that you said in your other post, the one that was deleted.


kotinka Mon 08-Oct-12 23:44:32

Message withdrawn at poster's request.

Tiredmumno1 Mon 08-Oct-12 23:46:12

I know what you mean, and tbh I wish I had left it a while back, so thanks kotinka for giving me the boot up the bum grin

OliviaLMumsnet (MNHQ) Mon 08-Oct-12 23:47:17
Tiredmumno1 Mon 08-Oct-12 23:48:47

Olivia grin

Now stop enticing me back

WorraLiberty Mon 08-Oct-12 23:49:19

<< Holds head in hands >> blush

That woman's got 2 strips of streaky bacon stuck to her knees?!

Tiredmumno1 Mon 08-Oct-12 23:51:01

<now I have tears rolling down my face>

Thanks Worra grin

WorraLiberty Mon 08-Oct-12 23:52:18

Tired grin

ToothbrushThief Tue 09-Oct-12 06:21:09

I was about to say 'wish I had legs like that' until I saw the bacon. Thanks Worra

SoupDragon Tue 09-Oct-12 07:09:32

The manager is meeting with the driver this week to discuss his driving and lateness on Friday night.

Yes, and I can imagine how that conversation is going to go

Manager: That daft woman who quibbled over a £4 fare on Friday night is whinging about your driving. It's Ok though, we're going to send her the really crap cars in future and over charge her by a couple of quid each time.
Driver: Good on you, old chap.
Manager: Oh, and try to tone the driving down, OK?
Driver: Absolutely, Sir.

GoldShip Tue 09-Oct-12 07:50:48

OP I now don't believe a word you're saying.

AmberLeaf Tue 09-Oct-12 07:59:26

You're either lying or the people at the cab office are having a right old laugh every time you call/email.

Why would he have a meeting with him? he'll see him everyday anyway?

monkeysbignuts Tue 09-Oct-12 08:17:32

its not the taxi drivers fault its probably the distribution of calls from the office. Its a bit mean because he gets paid per job and you took half his wage for your job :/
I can understand why your annoyed though.

gettingeasier Tue 09-Oct-12 08:25:44

This thread doesnt reflect well on you OP and as to your pride in repeatedly saying the manager is having a meeting with the driver ??? I cant decide which is worse your delight in this outcome or the fact you actually believe its going to happen. Perhaps you should ask, as such a valued customer , to be present ?

puppyowner Tue 09-Oct-12 17:56:02


You sound like you would sue the paramedics if they had to revive your heart if it stopped but damaged 1 of your ribs in the process.

I can't work out why you posted in AIBU - it's comiing over to us that you are proud & wanted praise for what you did.

My best friend has been a taxi driver for 18 years & he has costs to meet...his insurances total £6k a year, he doesn't get his fuel any cheaper than you would, it was unreasonable that you took that from him through no fault of his own.

He collected you instead of thinking 'Oh I'm late so it's not even worth going to her now'.

Thank goodness my friend isn't in your contacts list.

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