to be annoyed at M&S food shops changing their shelves round every other day?

(40 Posts)
betterwhenthesunshines Fri 05-Oct-12 18:34:06

You go down the chees aisle to find cheese, although it's not cheese anymore. Now it's ready meals. And where the ready meals used to be, now is the fruit juices and desserts.

How much time do they spend doing this??! I go in about once a week and spend time walking in circles just trying to find stuff that has moved since my last visit. It's like musical chairs - is everyone else's local M&S like this or do they just do it here for their own amusement?

They certainly do it in York. I believe it's to make you spend more - you see more of the shop. What it actually does is annoy you so much you spend less because you just want to get the heck out of there........

catgirl1976 Fri 05-Oct-12 18:35:22


Drives me insane. I just want to go in get the food and leave. Not go on a treasure hunt.

Plus my local one has stopped stocking those Coquille St Jacques and they were yummy sad

Annunziata Fri 05-Oct-12 18:35:34

YANBU! There are 2 in Glasgow city centre and they both seem to do it weekly, it's so annoying!

kim147 Fri 05-Oct-12 18:39:18

northernlurker Agree about York. Gets confusing.

YouMayLogOut Fri 05-Oct-12 18:39:30


Shops will do whatever they need to do to get customers to spend more. As Northern says, it may be offputting to begin with but there will be a reason why they're moving stuff round.

Shops (even M&S) are there to make as much profit as they can, not to provide a public service. Even good customer service is just something they do to make people like them and spend more.

MrsEdinburgh Fri 05-Oct-12 19:03:19

Does my head in!

hoopieghirl Fri 05-Oct-12 19:07:45

Totally agree it drives me mad can never dfind what u are looking for and don't like the idea of being manipulated by retails for profits

betterwhenthesunshines Fri 05-Oct-12 19:10:53

But I don't spend more - it drives me nuts and often I leave without finding what I went in looking for!

WofflingOn Fri 05-Oct-12 19:11:28

They have done it for decades though, it's obviously a store policy much loved and cherished as a tradition.

OutragedAtThePriceOfFreddos Fri 05-Oct-12 19:17:20


I would love to know if this really does work for them as a marketing ploy, because I'm the same as you. If stuff isn't where it's supposed to be I'm more likely to forget things, or just end up pissed off and only buying the essentials.

Yanbu - drives me nuts. After my local tesco had a refit they changed the order of the aisles and I couldn't find anything.

I came home in a strop and signed up for their delivery saver thing with unlimited deliveries for the next 6 months.

MousyMouse Fri 05-Oct-12 19:21:32

other supermarkets do this too.
really annoying, especially with specialist stuff like free-from.

peppersaunt Fri 05-Oct-12 19:21:52

I'm with Outraged. If I can't find it in its "usual" place I either forget & move on to the next item or give up in frustration. And have others noticed its always the children's food that's moved!

Helpyourself Fri 05-Oct-12 19:28:02

Oh I know, it's like when the crops fail again or the floods come and you just can't eek out the supplies another winter and have to sell a child.
Oh no it's not! grin

Slap me OP, but whenever I find myself getting irritated by queues or stuff moving, I think 'First World problem' and thank my lucky stars

YouMayLogOut Fri 05-Oct-12 19:32:40

You might not spend more that day, no. But they will be moving things in a way that will make more people spend more over the months ahead.

"Same old, same old" will give people a comforting feeling but there won't be anything new to seduce them over the weeks ahead. They'll be getting ready to introduce more Christmas goodies and tempting offers for one thing.

YouMayLogOut Fri 05-Oct-12 19:33:39

(I'm old, I need to not get set in my ways grin)

betterwhenthesunshines Fri 05-Oct-12 19:34:44

Of course it's a first world problem, never said it was anything else - just asked if other people found it annoying too. Turns out that most do.

Euphemia Fri 05-Oct-12 19:35:20

The two Glasgow ones and Braehead do this with the clothes, too! If I see something I like I have to buy it there and the, or I will never ever be able to find it again!

Glittertwins Fri 05-Oct-12 19:35:23

M&S have always done this throughout the store. It's done to make us part with more money, the idea being you buy something you wouldn't ordinarily buy from where you auto piloted to as well as what you originally went in for.

Euphemia Fri 05-Oct-12 19:40:23

In my case I flounce out with nothing because the shop drives me mad!

Any link between this practice and falling sales, maybe ...?

Glittertwins Fri 05-Oct-12 19:41:06

I admit I have also flounced as well!

Annunziata Fri 05-Oct-12 19:44:26

And the Silverburn, now I think about it, Euphemia.

My mum won't go in the Sauchiehall St one now, shame. I don't notice it so much in Asda etc either. John Lewis is pretty fixed.

LadyBeagleEyes Fri 05-Oct-12 19:46:42

They've just done that in the Inverness M&S too.
Yes it's annoying.
Helpyourself confused

Viviennemary Fri 05-Oct-12 19:51:54

They've always run out of the very thing you wanted. Or even worse don't do it any more, only do it at the larger branches. Only the larger branches have always sold out. Infuriating.

Hassled Fri 05-Oct-12 19:53:11

I only ever buy Salmon En Croute from M&S (have an obsession with how lovely it is) and if I couldn't find my way straight to the salmon I'd be dangerous. I do bloody hate shop change-arounds - I don't want to potter my way round; I want to be in and out again like a speeding bullet.

maryquant Fri 05-Oct-12 19:53:19

Yes here too move stock all the time
The little tubs of olives and artichoke hearts have gone!
The Christmas biscuits are in
And there is always a bottleneck and the end of aisles where they put the 'Eat in for £10'
Their flowers are really overpriced
But I do love their chocolate popcorn.

YouMayLogOut Fri 05-Oct-12 19:55:21

Oooh, chocolate popcorn sounds good! smile

CombineBananaFister Fri 05-Oct-12 21:12:46

Actually believe it or not they don't do it out of some 'trying to get you to spend more evilness' Which as a business wouldn't be end of the world. But unlike the big supermarkets they are honestly tryin to keep food airmiles down and being slightly ethical (reducing waste, local supply etc) so they have to reduce/increase shelf size of a product depending on offers/availabilty and seasonality. It just means they have to be more flexible than the big three because they need to sell it now and lots of it before they move on to the next thing because its not available year round. Personally I don't mind the inconvenience for this. Read their plan A comittments, its an eye openersmile

DameFannyGallopsAtaGhost Fri 05-Oct-12 21:20:47

I'm with the OP. Any time I try to nip into marks at lunchtime I end up stomping and muttering round the aisles till I can grab an assistant and hiss 'where did you out the milk' at them.

Doesn't help that the ceiling is really low in ours, so I get claustrophobia and shop-rage in one tight shiny package

squoosh Fri 05-Oct-12 21:58:56


Dear Marks, your ploy to make me buy tinned ham will never work! I really don't care if it's sitting where the tea cakes should be, tinned ham and I will never be intimates.

bellabreeze Sat 06-Oct-12 03:49:05

YANBU, I really wonder what their reasons are for changing shops around! Really annoys me when they do it... especially when I am just running in to pick 1 or 2 things up and end up having to go round the whole shop looking for it!

KittyFane1 Sat 06-Oct-12 08:01:42

Slap me OP, but whenever I find myself getting irritated by queues or stuff moving, I think 'First World problem' and thank my lucky stars
Thank you for this reminder to remain virtuous at all times helpyourself. hmm

KittyFane1 Sat 06-Oct-12 08:06:06

OP, I ask so many staff to show me where things are in my local M+S they may as well give me my own personal shopper!

Helpyourself Sat 06-Oct-12 08:21:56

It's not about being virtuous- I don't like charging around in a frothing berserker state. 90% of the time if I can contextualise what's going on- I calm down.
But if you like being angry, that's fine. grin

KittyFane1 Sat 06-Oct-12 09:07:14

Helpyourself I doubt very much that OP and others have full on tantrums in the middle of M+S when shelves are moved. This post is about a minor gripe, people on this thread can hardly be described as angry frothing beserkers!!

betterwhenthesunshines Mon 08-Oct-12 12:56:24

OK, so if i go today to get fishcakes for tea. I'm thinking fishcakes, but what shall I actually come out with.....? I promise I won't froth at the mouth in fury (although I may do a bit of under-my-breath muttering).

Helpyourself Tue 09-Oct-12 08:38:37

How did you get on better?

I tell you now, it's much more fucking irritating having to change where all the stock is, than it is to have to work out where fishcakes are now... HOURS I'd spend shifting stuff from aisle to aisle, then the next week I'd have to move it all again. Bloody offer stickers too, they all say the same thing but in different ways or colours: 20% off black on yellow, 4 hours to stick it all on 3 days later it's 20% off blue on white, then black on pink, now it's was 15 now 12, you pay 12. All within a bloody fortnight! It's all the same offer! angry I'm personally convinced it's just for managment amusement and nothing to do with customers at all.

Sorry, rant over!

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