to attempt to swap a book at Waterstones with no receipt?

(79 Posts)
WestleyAndButtockUp Tue 27-Dec-11 07:57:38

I got two identical (new) books for Christmas. Will Waterstones take one of them and swap it for the next book in the series? All the same price.

Fairly sure both relatives got them from Amazon.

Is this unreasonable?

Pagwatch Tue 27-Dec-11 08:02:09

Are you asking if it is ok to walk into a shop, lie to them and leave with an item that no one has paid for. Is that your question?

ThreeNine Tue 27-Dec-11 08:04:18

It probably is unreasonable. I'd give it a go though grin They'd end up with a book of the same value I'd they did take it so they wouldn't be out of pocket.

Emmac50 Tue 27-Dec-11 08:06:06

I wouldn't have balls to do it but you could give it a go.aybe first you could say to your relatives the situation and they could exchange it at amazon for you. It's not exactly a terrible situation and it's obviously better to tell the truth with karma on your side smile

WestleyAndButtockUp Tue 27-Dec-11 08:09:48

Well, not exactly Pagwatch.

I'm asking if I can give them a brand new (Vol One) book worth £14, and take from them a different book (Vol Two) worth £14.

They then sell Vol One for £14. So they will not have lost any money.

WestleyAndButtockUp Tue 27-Dec-11 08:10:26

Is it easy to exchange through Amazon?

Sirzy Tue 27-Dec-11 08:22:02

Can you not just tell one of the people what has happened and ask them to exchange it for the next volume for you?

AmazingBouncingJesus Tue 27-Dec-11 08:23:55

They will have lost money because they never sold that book in the first place.
I'd attempt exchange through Amazon if I were you.
This thread is very apt for me. I'm due in work in 2 hours. I just know after my shift I will be sick of saying "sorry can't exchange or refund without receipt" I may as well record myself saying it and just press a button to save my voice.

birdsofshoreandsea Tue 27-Dec-11 08:24:51

Message withdrawn at poster's request.

FellatioNelson Tue 27-Dec-11 08:24:51

I think most shops will not exchange without a receipt unless it's stark staring obvious that it came from that shop, eg., M&S label in a jumper being taken back to M&S.

SantasNutellaFairy Tue 27-Dec-11 08:30:58

ABJ- I feel for you, I really do. I'm luckily off until Thursday, but we will also be sick of saying the same thing. And if things have gone down in the sale, but they don't have a receipt- blimey, the amount of shitty comments about "Well, I know she paid full price for it" we'll get. Sorry love- no receipt, no exchange at full price, especially considering all the offers we had on before Christmas.

I hope your shift goes well and people aren't total arses. Make sure you have a nice bottle of wine chilling for you when you finish!

nikon1968 Tue 27-Dec-11 08:35:44

I think smiths would be a doddle I have done it myself.

sashh Tue 27-Dec-11 08:37:21

"sorry can't exchange or refund without receipt"

Er if you are repeating that you are breaking the law, the law says tere must be reasonable proof, that can be a bag, a sticker on the product, a product that is only availbale at one particular store such as marks and spencer's brand. But the law also says you can only exchange if it is faulty / not fit for purpose.

callmemrs Tue 27-Dec-11 08:39:58

I imagine it's pretty difficult to exchange books- even if it had been bought in waterstones, they would probably assume you had just bought it, read it and were taking a chance on getting another book to read

sharenicely Tue 27-Dec-11 08:42:15

I don't think it's unreasonable at all, like you say they won't be losing money. It's not like you're going in asking for your money back. I've exchanged books before at WH Smith without being sure where they were bought. Sometimes you end up spending more while you're in there .

biological Tue 27-Dec-11 08:42:53

You should be fine as long as it's a fairly mainstream book that's sold in that particular branch recently & you say please & thankyou. Good customer service on their part in the (possibly vain) hope that you will buy the next book in the series from them.

SantasNutellaFairy Tue 27-Dec-11 08:45:18

sashh- a shop does not have to accept anything for return unless it is faulty, not as described or not fit for purpose. Most places have a returns policy as goodwill which state a certain number of days, in the condition in which it was sold and with the receipt.

Pocket1 Tue 27-Dec-11 08:49:52

Just do it - but with conviction otherwise you may fluff it or they'll may cotton on. Tell yourself....

whoever bought it for you did tell you it was from Waterstones Picadilly branch

The other ladies are right that it's not strictly honest but these stores factor this into their pricing.

Good kuckwink

ChocChipMisteltoeAndWine Tue 27-Dec-11 08:53:30

I've done it, they were really nice and it was no problem, worth a try!

BellaVita Tue 27-Dec-11 08:56:15

I bought a revision book for DS1 at Smiths and then realised I had bought the wrong one. Didn't have time to go back to town so went to our shopping precinct to Smiths. I just wanted to swap it for the correct one and the sales assistant said no because I could not locate the receipt, I tried to argue with her that I didn't not want any money, just an exchange.

She then looked on her system and said in the previous 2 weeks smiths had not sold one one of those revision books hmm

So the week after I ventured back town and smiths there swapped it straight away. What was that all about?

You could try OP but I would just ring Amazon.

Santa11280 Tue 27-Dec-11 08:59:47

I worked for Waterstone's (still have my Secret Santa name up!) and we would normally exchange or give a Waterstone's gift card for books without a receipt providing that it is in mint condition and it is a book that we have sold in the last 21 days.

HOWEVER without a receipt you will only get the lowest price they have been sold at, so if your book was on a half-price offer at any stage during Christmas you will only get that amount back in an exchange/gift card.

As I understand the Sale of Goods act we do NOT have to offer any refund/exchange UNLESS the goods are faulty/not fit for purpose, regardless of whether they were bought from us, or not. We offer exchanges/gift cards or refunds-with-receipts as a courtesy.

OP - I'll leave it to you to decide whether you should do this through Amazon or try your luck with us grin

Right - I'm off to get ready for the onslaught of refunds too <waves at SantasNutellaFairy >

StewieGriffinsMom Tue 27-Dec-11 09:02:16

Message withdrawn at poster's request.

eurochick Tue 27-Dec-11 09:03:50

Just tell one of the people that bought it for you and return one copy to where it came from. If it was from Amazon, you can just return it to Amazon. In my view it would be dishonest to take it back to a store that it didn't come from.

Hulababy Tue 27-Dec-11 09:07:51

Waterstones are fine. They will definitely swap anything they stock. They check the bar code and it they sell it, then will swap them, even if they know it wasn't bought from them but is in good, unread condition.

I have done it before and told them I wasnt sure where it came from as a gift and they have been perfectly happy. You don't even have to lie.

They just resell it so they don't lose out anyway.

Debs75 Tue 27-Dec-11 09:08:17

I did this last year. Bought a book for dn who had got the same off his girlfriend. I took it to waterstones and told them it was am unwanted gift as dn had asked for it twice. They took it back no problem. I hadn't bought it from there but I got a gift card so bought something else from there.
Strictly not morally right to do so but I did it. They were really nice about it as well. Much nicer then Tescos were when I exchanged a dvd

WestleyAndButtockUp Tue 27-Dec-11 09:10:53

Anyone know the phone number for Amazon exchanges?

Turns out one of the books was bought through Amazon and one was bought in Waterstones. They are popular books, so would have been sold recently. But I'm sure there wouldn't have been any pre-Christmas offers on it.

I can't see I'm doing anything wrong/being unreasonable trying to do it in Waterstones. But thank you for the discussion - interesting to get all these perspectives.

Hulababy Tue 27-Dec-11 09:13:01

Waterstones, ime, are fantastic at swapping books in this way. I have done it severa times, never had to lie about it, and never had any issues.

One set of books DD took back - along with some others - after her birthday was scanned and Waterstones didn't sell that exact version so they didn't swap them for her, but everything else no problem. I have no idea where the duplicates had been bought from.

The non swapped items I put in my present drawer and gave DD the money instead.

Trills Tue 27-Dec-11 09:24:19

Leaving aside the unreasonableness question - I believe that if you take a brand-new book to Waterstones they will exchange it without fuss.

I know this because I have done it - my mum bought me a book that I already had and took off all the stickers (because they would give away the price). I took it back and said "Mum says she bought this here but I don't have any proof" and they were happy to exchange it for another book or vouchers (not for cash of course).

AmazingBouncingJesus Tue 27-Dec-11 20:58:33

SNF My shift went quite well actually! I was in charge so I was able to be slightly more lenient then my boss usually is! grin

Only had 3 people be verbally abusive, twas a record I think!

SantasNutellaFairy Tue 27-Dec-11 21:04:55


I hope it's nice on Thursday when I go in- and I hope the delivery actually has a tonne of stock as the racks are swinging empty and the shelves are looking a little bare.

WestleyAndButtockUp Wed 28-Dec-11 07:14:36

Success --- and No lying was involved.

Went to Waterstones, showed them the identical books I had received, and asked if I could replace one of them with a similarly-priced book.

Their barcode-reader could read my barcode, so the swap was no problem.

JenniferEight Wed 28-Dec-11 08:08:14

I'm glad you're happy but I wouldn't do it.


I think if you wouldn't tell them you knew they were from Amazon then you shouldn't try to get away with it.

If Waterstones are genuinely happy about it then that's fine I suppose but still, it would feel wrong to me.

'factoring it into their prices' is not an excuse for tricking people.

Which reminds me I have to decide whether to return a book to Waterstones because it came without some of its magnets. Ds has already played with it and I don't have the receipt, well, might be worth a try.

Unless they look at me and say 'you got that from Amazon didn't you' because they are so sick of people trying it on.

BalloonSlayer Wed 28-Dec-11 08:19:36

read the whole thread Jennifer!

One did turn out to be from Waterstones

WestleyAndButtockUp Wed 28-Dec-11 08:24:25

I didn't trick anyone, did I? Neither they nor I mentioned where it might have been bought.

Amazon has not lost money.
Waterstones have not lost money. They will sell the book v quickly.
And I don't have two books the same.

Why wouldn't you do it under these circs?

Chandon Wed 28-Dec-11 08:29:53

Westley, it 's just a typical way of thinking.

So, it is O.k. for you to do it. That would make it o.k. for everyone else to do it, right? If many people did it, Waterstone's would go bust.

As they would essentially have "bought" your book for 14, then sold it at 14. they would not have made a loss. They would NOT have made a profit either.

If this happened 1 million times, they would simply go bust.

But I guess you are arguing that it is o.k. for YOU to do this but not everyone else?

If you would genuinely think it was o.k. for them, be honest and tell them: "It's from Amazon, but I reckon you guys are no worse off taking this back and giving me the full price voucher".

What would they say? what would you say if it was your shop????

....thought so

JenniferEight Wed 28-Dec-11 08:31:16

I have read it all. I'm not just talking to the OP, I'm responding in part to posts such as this:

Pocket1 Tue 27-Dec-11 08:49:52
Just do it - but with conviction otherwise you may fluff it or they'll may cotton on. Tell yourself....

whoever bought it for you did tell you it was from Waterstones Picadilly branch

The other ladies are right that it's not strictly honest but these stores factor this into their pricing.


OP, I wouldn't do it because it would be dishonest. Honesty is when you give someone all the facts and allow them to make the decision.

I don't know what Waterstones think about it or what their policy is, and I already said that if they are happy about it, it doesn't matter.

But I'm surprised at people saying try it, it's fine, when there was a thread about taking something back to another shop a few months ago where the OP knew it was from somewhere else, and she got completely flamed. (no not by me, and it wasn't me either!)

I don't think it's a good idea to blur these sorts of boundaries. Waterstones might be fine about it or they might just accept it to save themselves the hassle...other shops though will care, will lose money, etc etc if people try to justify this sort of grey-area fiddling.

Do you see what I mean?

flowerytaleofNewYork Wed 28-Dec-11 08:31:40

I really feel for all you ladies working in retail today. DH worked in Argos when he was a student and because he's very polite and nicely spoken he used to spend most of the time on customer services which was not fun this time of year. He had his clip-on tie yanked off over the desk several times. grin

JenniferEight Wed 28-Dec-11 08:32:08

Exactly, Chandon.

SetFiretotheRain Wed 28-Dec-11 08:34:34

Message withdrawn at poster's request.

so how do you take back something that you don't want to upset the person that gave it to you by asking where they bought it?

I thought this was the reason you get an inferior deal (vouchers or Exchange but no cash and current selling value) if you have no receipt.

But also accept that a store has no OBLIGATION to do so unless faulty.

JenniferEight Wed 28-Dec-11 08:55:32

If you don't know where it came from, you can't take it back! Charity shop, ebay, give it to a friend, re-gift it etc etc.

My Granny never gives me the receipt because she knows that way I can't change what she has got me for something that fits/I like/etc etc.

I take back what I can (always to M&S) and get a gift card for whatever price it is now (usually much reduced) and if I can't return it (earrings, make up etc) I give it to charity. At least someone will benefit from it.

JenniferEight Wed 28-Dec-11 09:02:28

...and yes, I am bitter! grin

WestleyAndButtockUp Wed 28-Dec-11 09:15:29

I'm trying to see your perspective, JenniferEight, partly because you are taking care to explain clearly

(saying "Do you see what I mean?" as opposed to Chandon's slightly snottier "... thought so")

Chandon asked what would you do if it was your shop. I try to help people out, especially if it doesn't cost me any money. So I would do what Waterstone have done for me: a favour that hasn't cost them any money.

They were under no obligation, but it is clearly their policy.

Why do you call it grey-area fiddling?

JenniferEight Wed 28-Dec-11 09:25:20

Oh thankyou for indulging me.

I try to be polite smile

I called it that because to my mind, it's a grey might not harm the shop's profit margin or it might (I'm not an expert on commerce, I suspect few of us are) but in the end it's taking the choice away from the retailer if they don't know the full facts, and it's therefore dishonest.

Quite simple criteria really. And 'fiddling' just sprang to mind. As in fiddling with things that aren't our place to fiddle with, blurring the boundaries of what is 'done' and what is not to be done.

You're basically expecting Waterstones to save you the trouble and expense of returning an item to Amazon (if it was indeed the Amazon book you returned) without asking them this directly. It's not their job!

They might agree to tender this transaction because it's hard for them to prove you didn't buy it there, and they want to keep their reputation for being nice and trusting people (but they can't really trust you, can they?) or because they genuinely don't mind losing a bit of (potential) money (which they do, when they accept an exchange - not sure how, but they do).

Do you understand what I am saying? You're being unfair in taking advantage of their good nature and if enough people do the same, they won't survive as a viable business. You're asking them to subsidise you.

They're also acting in good faith and you're not.

TararaBOOMdeay Wed 28-Dec-11 09:31:31

It's when you take an item back to ToysRUs (because you genuinely thought it came from there) and get a gift card, and the item turns out to have been bought BNWT from eBay, that it's a grey area.

Not that I've ever done that, oh no. blush

spiderpig8 Wed 28-Dec-11 09:41:42

Hmm I'm surprised exchanging books doesn't infringe copyright laws

JenniferEight Wed 28-Dec-11 09:46:20

Tara, that's a genuine error. I'm sure they wouldn't mind if you really thought it was from there.

I think the other thread was about a bag that was sold on Asos and the OP wanted to take it back to the original shop (River Island?). There were all sorts of reasons why that was unacceptable. I didn't understand all of them but she got a right going over.

If I owned a bookshop and even if I sold the identical book myself, unless I knew the book was from my shop I wouldn't be exchanging it for any old customer.

Sometimes you just have to suck it up if it's more hassle for you to return it than you hoped...that's the risk you take in accepting Christmas presents. The shop doesn't owe you anything! I don't know where this weird sense of entitlement comes from.

JenniferEight Wed 28-Dec-11 09:49:31

and that isn't aimed at anyone in particular.

As I said...if you don't like a gift, or can't use it, just give it to charity and make a mental note to be more specific next year when you ask for something. Or if you didn't ask for it, accept there is nothing you can do, and you haven't lost anything as it was a gift anyway.

The woman in M&S the other day when I didn't have a receipt was gutted at giving me half price on my gift card, she said she couldn't bear the idea of my granny losing out.

I told her in no uncertain terms that if my granny cared about losing out, she would make damn sure to have given me the receipt, but she didn't as she is too resentful. She doesn't actually want me to like her presents, I don't think. She wants me to feel guilty about hating them.

callmemrs Wed 28-Dec-11 09:52:04

People tend to blur the rules when it comes to big companies. If this was a little independent bookshop then I bet you wouldn't dream of trying to get a favour out of them without giving the full facts. The principle is no different though.

RachelHRD Wed 28-Dec-11 09:57:49

Chandon they won't have bought the book for #14 they will have bought it for the price of the book that the OP swapped it for which will be at cost so they are still making a profit. If Waterstones are happy to exchange without a receipt and the book is in mint condition I don't see why you are getting so high and mighty about it!! It's not dishonest to go into a shop and say you got something as a gift and could they exchange it - they will be aware there is a chance it didn't come from their store and aren't obliged to do it.

JenniferEight Wed 28-Dec-11 10:01:19

I knew someone would say 'high and mighty' or 'high horse' at some point.

You're right Rachel, that if the shop is aware the item might not have come from their store and is still happy to exchange it, it's not wrong.

However to try and make the shop think it came from there when you know full well it didn't is wrong. As is lying by omission.

callmemrs Wed 28-Dec-11 10:04:18

Chandon is absolutely correct though, that if you take this situation to its logical conclusion, the shop would go under. Any shop runs on the basis of buying in the stock it chooses, at the price it agrees to pay, and on selling on that stock for a profit.
I don't think anyone is denying that the shop has the right to refuse an exchange- of course they do. However, the point here is that the op wasn't giving the full facts. She was taking in an item and pretending it was purchased from that shop when in fact it hadn't been- thereby denying the shop the chance to decide whether to exchange or not based on the full facts.

PinkPepper Wed 28-Dec-11 10:05:49

well when I was a bit younger I won a book in a competition, I didn't want it so took it to whsmith and they changed it fine. Maybe that makes me a bad person confused but as long as they've sold a copy of that book, it's the same as that person bringing that copy back. Almost. Was a brand new book so not like not popular or anything, they were more than happy to swap it

RachelHRD Wed 28-Dec-11 10:06:19

LoL Jennifer glad I didn't disappoint hmm I agree that purposefully lying about it is a different matter.

DebiTheScot Wed 28-Dec-11 10:12:24

One turned out to be from Waterstones so you did nothing wrong. It makes no difference which one it was.

I took a duplicate book into Waterstones last year and told them I didn't know if they could help but I had 2 copies but didn't know where they were bought and was there anything I could do? They said as long as it was in their system I could exchange it. I was honest and they didn't have a problem with it.

RachelHRD Wed 28-Dec-11 10:14:56

Can I reiterate the basic maths here - the store exchanges book A retail price #14 for book B cost price #7 then sells book A for #14 - they will make a profit of #7 because they bought book B at cost - so no the store will not lose money or go under.....

thetasigmamum Wed 28-Dec-11 10:15:35

I think it's very interesting that when some posters a advocating the morally correct course of action (essentially not lying either by omission or commission) other posters are referring to this as 'your perspectives'. The right thing to do is not a 'perspective'!

thetasigmamum Wed 28-Dec-11 10:23:15

Rachel no, that's not correct. They have an extra copy of book A which they may not sell. They have given away book B thus forgoing its markup. At this point, they have a realised loss of say £7 and extra possibly unwanted stock. At sale time. It may be that they then sell the unwanted stock for full price but that is not a given. For them to realise a profit of £7 they will need to sell one extra copy of book A than they otherwise would have done. I don't know how likely that is but there are very few books which sell out their printing runs. So I'm thinking quite unlikely.

callmemrs Wed 28-Dec-11 10:25:18

Rachel- a shop operates on the basis that it chooses what stock to buy in. If book A sells at the same price which book B would have sold for (if book B had been sold rather than exchanged) then yes, I think we all understand the basic maths!

The points people are making is that a) by not giving the shop the full facts, they are not able to make the business decision on whether to exchange based on full facts
And b) if you take this to its logical conclusion (ie it's ok to take items to stores where they were not purchased to try to get another item you want) then shops would go under. It is a practice which may the shop may be able to 'carry' on a small scale but not if too many people do it.

Those are the reasons people are questioning what the op did

mrsmaltesers Wed 28-Dec-11 10:36:04

I once managed it in waterstones Only because my dad had bought me a grumpy old men book. Wtf???? It had des lynam on the cover. I presented a pretty good casae that why the fcck would i want a book with des lynam on the cover/grumpy men. The shop lady laughed (pityingly i think) and let me swap.

RachelHRD Wed 28-Dec-11 10:41:29

No they aren't the only reasons people are questioning the OP - some were assuming that they were exchanging Book A for the same cost as Book B thereby forgoing a profit - I am pointing out that this is not the case. Yes there is a risk that they might not sell Book A but probably the same risk as Book B and a risk that all bookshops take when stock ordering.

I agree that it is wrong to lie but if a shop is happy to exchange without receipt then that is their choice and acceptance of the above facts. Not all stores will do this - I tried to exchange a top at H&M without receipt and they would only agree to it if I took a copy of my bank statement in to confirm the purchase!! I wasn't asking for a refund and it was clear that the tagged item was their current stock but they made it clear that they would only exchange on that basis and that they were making an exception by doing so.

callmemrs Wed 28-Dec-11 10:49:17

Rachel- its not basic maths which is the issue. It's basic understanding of retail. Shops decide on their own risk when ordering stock and deciding on the retail price. A customer coming in and wanting an exchange without providing the honest facts about the item is depriving the shop of the chance to make their own 'risk' decisions. Well, not depriving them technically, because the shop is not obliged to exchange, but the intention of the op was to mislead the store.

You seem to be operating on the basis that it's your right, as customer, to decide that item A = same monetary value as item B. You are totally reducing the issue to a basic level of maths and ignoring all the other complexities of running a business!!

WestleyAndButtockUp Wed 28-Dec-11 10:50:40

JenniferEight says, "However to try and make the shop think it came from there when you know full well it didn't is wrong. As is lying by omission."

That might be a reference to me saying, "Neither they nor I mentioned where it might have been bought." TBH, I'm not sure why I wrote that on this thread.

In actual fact, with my incident (partly because of this thread) I showed the Waterstones' person both identical pristine books and told them the facts: that one of them had been bought from Amazon, and one from Waterstones', but I didn't know which one.

I have been wondering why I wrote "Neither they nor I mentioned where it might have been bought." I THINK it was because I was trying to simplify what I thought the discussion was about: the economic issue, because under the economic argument doesn't matter where it came from.

Whereas, of course, this discussion is about two different issues: the economic issue AND the intention issue.

The intention argument is all about morality, which IS about where the book came from, and lying with intention, and lying by omission.

In attempting to clarify one issue I blurred the lines of the other. Ultimately it doesn't matter though, because my anecdote is just one of thousands, and it's still allowed both tracks to be aired.

WestleyAndButtockUp Wed 28-Dec-11 10:54:16

And just for extra clarification, for those who haven't read the full thread:

After I wrote my OP about thinking both books had come from Amazon, I discovered from my relative that ONE of them had indeed come from Waterstones'.

RachelHRD Wed 28-Dec-11 10:58:18

Read my last post callmers - the shop is not obliged to exchange without refund if they chose to do so then it is an acceptance of risk that they might not sell book A.

I have run my own business in the past so I am well aware of the complexities and as I have pointed out on a basic level they are not necessarily losing out on the option of making a profit and if they do not want to accept the risk of not reselling Book A they can have a policy to not exchange without receipt as H&M does. Their choice as it is when they order stock and take the risk of it not selling.

I am not advocating lying I am just pointing out that they are not automatically forgoing profit and they have a choice of whether or not to do it....

callmemrs Wed 28-Dec-11 11:07:37

Yes Rachel- the shop has a choice- we are all aware of that. It is not a true choice if they are not in Possession of full facts though! It's really that simple!
Op was asking if it was reasonable to go in and not state that the books were from waterstones. Other People said 'no, tell them, they can make a decision based on full facts'.

(op has since said actually one book did come from waterstones and has amended the info given in original

callmemrs Wed 28-Dec-11 11:09:37

Sorry - posted too soon there. Op originally said she wanted to go in and withhold the info that she believed the books were purchased elsewhere. Other posters have said no, that's not ok. Fine to be honest and ask, not ok to withhold facts.
Op has since amended the original post anyway

BertieBotts Wed 28-Dec-11 11:17:23

I used to work in a bookshop and this wouldn't have been a problem at all, provided the book was one we stocked and was in mint brand-new condition. I think there is extra lenience on returns after Christmas as well - we used to accept receipts with dates back to 1 November up until the end of January (usually 30 day limit), for example. They're not going to give you cash, but store credit, so they're not losing out at all considering they will sell that book for the same amount. In fact they may end up gaining because if the store credit never gets spent, it is simply reabsorbed.

callmemrs Wed 28-Dec-11 11:23:29

Bertie- you are describing a situation where the shop is deciding on the risk factors - and indeed as you say, they may make the judgement that a credit note won't be spent and then the shop comes out of it better. But again, this emphasises the point that the shop is in control- they are looking at the receipts to check the purchase was made, and then making a judgement call about exchanging. A customer attempting to mislead the shop is a different issue.

BertieBotts Wed 28-Dec-11 12:18:51

I don't think it matters where the book came from in the first place, though. I don't think the shop would care, as long as it's one they stock and not damaged. Misleading is a different issue, yes, but I think it's completely irrelevant.

callmemrs Wed 28-Dec-11 12:24:07

But it's up to the shop keeper whether it matters.
In some cases the exchange may make no difference, profit or loss, to the shop. But the point is, it's not the customers remit to decide that.

JenniferEight Wed 28-Dec-11 12:28:42

I would also think that the next person to bring in the same book might NOT be able to exchange it because it would no longer be showing as recently sold on their system. So it's a cheek really. Even if they were the ones that bought it recently from that very same shop.

So that's not fair.

JenniferEight Fri 30-Dec-11 15:16:42

Right. <prepares gavel>

I actually went in Waterstones today and as we were buying some board games, I mentioned the argument to the chap behind the till.

He laughed disdainfully at the notion that it was Waterstones' policy to accept returns from amazon. I said, you would lose money, wouldn't you, and he said Yes, and carried on shaking his head and laughing in a rather bitter manner.

See? Told you smile

BalloonSlayer Fri 30-Dec-11 15:25:33

You've made me feel guilty now Jennifer.

I have a kindle so won't be buying any more paper books. I went into Waterstones to browse the other day, to see if I could see anything I wanted to read so I could go home and order it on my kindle.

That's bad, isn't it?

JenniferEight Fri 30-Dec-11 15:26:59

No BS I think it's a natural progression...there will always be people who prefer proper books. It's Ok to browse places and buy elsewhere, though strictly it shouldn't be but then things have really changed and I bet the people who own Waterstones have a huge part in the kindle business too.


OldLadyKnowsSantaClaus Fri 30-Dec-11 16:23:38

But Jennifer, it wasn't a "return from Amazon". Yes, had op gone in and returned the book for a refund, Waterstones would be down in the deal. But Waterstones exchanged one £14 book (which had been bought there) for another £14 book, no problems.

OldLadyKnowsSantaClaus Fri 30-Dec-11 16:25:01

Btw, having a kindle doesn't mean you'll never buy a book again, not all books are available on kindle.

Kitchentiles Fri 30-Dec-11 16:44:45

I have a question for those who work in retail...

Almost every time I have taken something back to a shop without a receipt, the item had gone into the sale and I can only exchange for the lesser value. This seems to happen in more than one shop and not just in January. Sometimes there isn't even a sale on.

I have no problem with the concept BUT I am convinced that there is a special button on the till that tells it there is no receipt and so it automatically comes back with a 'sale price', regardless of whether it's on the sale or not.

C'mon, fess up! It's there isn't it?!

grin kitchentiles.

No such thing on my till, I think you are just unlucky!

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