to think an apology would be nice.

[TheStarsWillShineTonight]

Got a from the school today about school dinner money, suggesting that the balance brought forward from last term was in arrears by nearly £10.

On further enquiry it turns out the school screwed up with their calculation last term and they have to add the £10 to this term's bill.

I'm not complaining about paying but I am bit annoyed that they suggested that it was me who hadn't paid my bill in full last term. What's wrong with giving parents a quick explanation and a brief apology - surely that's how you should do business, never mind basic courtesy and good manners.

[FabIsGettingFit]

I have had notes sent home saying I owed money when I know I didn't. I just paid.

[hairytriangle]

well, they didn't say you'd failed to pay, they said the 'account is in arrears' which is a different thing and is quite a neutral statement.

[TheStarsWillShineTonight]

So I am being unreasonable expecting a brief explanation, a short apology....I'd expect that from any supplier I deal with, you screw up, you apologise.

[teaandcakeplease]

Oh hell even my solicitor in my divorce keeps sending me standardised letters, without tailoring them to me, that ask for things I've already provided etc.

It is annoying and I agree with you.