Am I being unreasonable to expect an apology?
I was in Smiths in Edinburgh waverly. I was trying to buy a book. 2 members of staff had blocked the aisle with boxes and were standing in the tiny space that was left. They were gossiping about another member of staff.
I said "excuse me , please" They both looked directly at me and didn't even move. I said it 5 times in total and each time said "Excuse me , can I get past you" Ignored again.
Then I said "Will you just move" They stepped aside and as I walked past them the boy shoulder barged me.
I then said that it is a shop that people come in to buy things , not a place for them to gossip and said how dare he push me as I walked past. I realise that I was quite rude and did appologise for this in my email.
I said I was going to complain to the manager. They told me that the boy was the manager and there was nothing I could do about it! I shouldn't have been so rude, they didn't hear me as they were talking about work and certainly did not look at me whne I spoke to them
Boy then scuttles off. I find my husband and we put back all of the things we were going to buy. Boy was pointing me out to all of his colleagues so I pointed him out to my DH. We then walked out of the store.
We met my Mum who had the kids and got on the train.
I complained to their head office and they sent me an email back saying that :
we returned to the store after the incident. The boy realises that he should have dealt with us then but he felt threatened , (he watched us put our stuff back and walk out.)
I swung my handbag and hit him with it as I walked past him, (I did not have a bag with me)
They did not hear me until I raised my voice and was rude to them, (they looked at me each time I sopke to them)
I could have stepped over the boxes (erm.. not unless I could stretch my legs 8 feet!)
The boy was not the manager,
I was informed that he had recieved further training.
No apology but they do hope that I continue to shop at Smiths
I really feel that the manager should have sent me an appology. Am I being unreasonable to expect that?
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AIBU?
To expect an appology and not be made out to be a liar?
50 replies
ginormoboobs · 06/11/2009 11:58
OP posts:
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