I called up Barclaycard to change the name on my card as I've recently got married and the conversation went like this:
Foreign sounding voice: Hello and welcome to Barclaycard, how can I help you?
Me: I'd like to change the name on my card please as I've recently got married.
FSV: You'd like to change your name on your card?
Me: Yes
FSV: Ok, if I can just ask you an important security question, what are the last three digits of your home telephone number?
Me: 778
FSV: 778?
Me: Yes
(very long pause)
FSV: Ok, Miss. Blondissimoismarried, so you want to change the name on your card as you have recently married?
Me: Yes
FSV: Ok now I need to ask you an important security question, what age will you be on your next birthday?
Me: 30
FSV: Thursday?
Me: 30
FSV: Thursday?
Me: No, 30
FSV: 33 you say?
Me: No, 30.
FSV: 30 - Three - O?
Me: Yes
FSV: Ok Miss. Blondissimoismarried, so you want to change your name?
Me: Yes
FSV: I will just need to ask you a couple of security questions, what is the name of the other cardholder on your account?
Me: There isn't one
FSV: There isn't one? (long pause), Ok and what are the last three digits of your telephone number?
Me: You've just asked me that, 778.
FSV: 778?
Me: Yes
FSV: Ok so what will your new name be?
Me: (I say my name and spell it out)
FSV: Ok I will send a new card out with that name on it.
He didn't ask me to repeat the surname or repeat it back to me so goodness knows what name my new card will be in!
Also, I thought they were supposed to need proof of ID - every other card I've changed my name on has required a copy of the marriage certificate?
Anyway it made me laugh!!!
Please or to access all these features
Please
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AIBU?
To be both annoyed and laughing at this phone call?
7 replies
blondissimoismarried · 22/10/2009 13:49
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