To want to smack the woman in the carpet shop in the face... (Long)

[5goldrings4MONKEYBIRDs]

...for sitting 4 miles away from me while I tried to catch her eye for about 5 minutes as DS was beginning to scream, while she yakked on to her colleague as she sat behind her desk. Said colleague was literally 2 metres away from me and ignored me completely.

NOBODY else was in the shop.

After standing there for 10 minutes staring pointedly, I said, 'excuse me, do you think I could have some advice'. She hauled herself all the way across the shedshop to me with a look of utter disgust on her face and actually said 'what?' as she got to me. I pulled out my carpet sample and said ' I'm trying to match this colour and...'

...before I'd even finished my sentence, the fucking rude bitch (sorry but just had to get it out cos however little she's paid or near Christmas it is, I really hope she's sacked for her poor customer service) marched off shouting 'over here' over her shoulder.

Too flabbergasted to stand my ground where I was, I followed her, carseat and screaming baby in tow.

She took me over to see something that was not only much nastier than I had in mind, it completely did not come close to the colour I'd just been looking at. I did manage to point this out to her. She humphed and then told me my baby was hungry... You can imagine how I felt about that.

I then, ever so sweetly and politely, asked if I might take a sample home of both carpets.

'No'. Not 'No, sorry love' or even 'i'm sorry that's not our policy' or 'we can't because...'. Just 'No'.

I said 'I can't take a sample home to see if it matches the one in the hall and stairs of the house I've just bought, in the actual setting, light etc?'

'No'

I was genuinely shocked at such unqualified bluntness in somewhere that I was likely to be spending hundreds of pounds. I have no idea what her problem was, but what do I do now?

I'll never darken their doorstep again with my hardearned money but how do I match my carpet and get my revenge!?

[GreebosWhiskers]

Not sure about how you'd match your carpet (although hopefully you've some other, friendlier shops to try) but get your revenge by making an official complaint to the shop. If you didn't get her name then make sure you give a description. Don't be angry or sarky (hard, I know) in your letter/email but make sure they know you're not happy.

Good luck.

[catsmother]

I'm sure there are plenty of other shops who'd be only too pleased to help you properly.

Revenge:

• name and shame the shop in question here (you never know, but Mners who might have spent there will think twice)
  
• if a chain, write to their head office and drop the bitch in it
  
• if not a chain, ask to see the manager and do the same
  
  You don't have to justify your rant by mentioning that she might get paid crap. I hate that excuse for rudeness, not least because as I work from home, I can guarantee that anyone on minimum (crap) wage will still be getting paid more than me and someone like her in a carpet shop won't be working anti-social hours either like I do. And I don't go around being revoltingly rude.

[AwayInAMunker]

Was it a national chain?

Obviously you lie in wait for this woman and growl at her when she leaves the shop every night from now till the end of time, but in the meantime, you could try another carpet shop?

[coldtits]

NAME AND SHAME

[WendyWeber]

Cow! Tell us which shop!!!

Is there a small local carpet supplier/fitter where you are? Because from what I've heard they are not only happy to bring to your house whatever you want to look at, they also charge prices comparable to the shedshops and do a good job of fitting because they're local.

[ItNeverDidMeAnyHarm]

Snort! Hunker

[5goldrings4MONKEYBIRDs]

It was indeed a national chain, and I should have known better since I'd just come from the local well-known small firm but who do most of the commercial contracts round here and some domestic work (but who charge quite a lot)

There a lovely man broke off his lunchhour, took me round all the best guesses he had, told me I was very lucky to already have such high quality carpet in a house I'd just bought and he couldn't find it but if I left a bit he'd keep looking...

I should have known better than to see if I could get a better deal at a shedshop - ya do get what ya pay for after all. And yes, it was Allied Carpets and I think I will write to the manager AND their national customer services dept and bloody well dob her in!

And the final irony is, the small exclusive company were charging about 8 quid less per sq m it turned out! Doh...
Feel better now.

[discoverlife]

I would definatly shop her to her manager, there is NO excuse at all for that level of rudeness, you are in effect paying her wages, normal civility is a right in this situation, in fact a little bit of grovelling could be classed as standard.

[llareggub]

I had a weekend job in a carpet shop once. I couldn't believe the number of people who'd come in, wanting to buy a carpet who hadn't measured up. They'd get all huffy with me when I asked for exact measurements. Some people, eh!?

[WendyWeber]

We bought a new carpet from Allied last Christmas. The shop service was OK (no women there, no babies here ), and one of the fitters kindly fitted a new threshold strip to the laminate we'd put into one of the bedrooms shortly before, but the other one was very very dim indeed and I think they were on an impossible schedule.

Next time I'll go local

[lucyellensmum]

5goldrings, welcome to AIBU, it is sooo much fun!! you'll fit in just lovely you will

[5goldrings4MONKEYBIRDs]

a ha llaregub, and I'd even got clutched in my sweaty palm the exact measurements for my two rooms!

[Ubergeekian]

She didn't train at "Nippers" children's clothes shop in Edinburgh, did she? It's worth visiting if only to see the rudest staff - as a group - I have ever met in a shop.

[mumzyof2]

You should have rugby tackled her, and rolled her up in a huge roll of carpet, put it in your car, and taken it to a reeeaaalllyy big hill, and let her go!
at telling you your child was hungry.

[soopermum1]

very rude, deffo shop her.

i prefer the direct approach in shops, being a bit of a scrapper. when i stood in clinton cards for 5 minutes once while the assistant chatted to each other, i said 'excuse me, i have been standing here for 5 minutes while you have been talking'. she mumbled that she didn't see me, er, i was standing right in front of her! grrrrrrrr

[GreebosWhiskers]

soopermum1 - in those situations I find it's best to say 'If you'd care to serve me I can get out of your way & let you get back to your conversation' in a friendly tone - totally confuses them as they don't know if you're being serious or sarky

[5goldrings4MONKEYBIRDs]

...but wait, alternative CarpetShedShop result alert!

After my unproductive trip to Allied, I foolishly went straight into Carpetright and there ordered 6m of some WILD lino for the toddler's and baby's rooms that has, wait, ROADS and stuff printed on it...

This was same day as Allied trip (2-3 days ago? too sleep deprived to remember) and TODAY (after saying oooh it'll be in the new year now...) they rang to ask if we'd be in tomorrow (last day before Xmas week FGS!) to deliver it...

Any generic malevolence to shedshops withdrawn. Oh well not reeeeeeeeeally but at least just this once. Assuming they do actually manage to deliver it tomorrow...